Name: Best Western Sanctuary Inn
Address: 293 Marius Street, Tamworth, 0, AU

8/10

Excellent

07 Jul 2026

Thanh Truc

Staff was friendly. Beds were configured, bathroom was a bit run down, tea cups were dirty. It was ok for a single night stay.

Family_with_children

6/10

Pleasant

24 Jun 2026

peter

room had bed up very large stair well,

8/10

Excellent

21 Jun 2026

Cailan

Pretty good. Very quiet.

Self

2/10

Poor

06 Jun 2026

Christine

Room not cleaned properly - dirty cups/mugs, dirty napkins in bedside draws. Room was cold due to gaps in windows and doors frames. Bed and pillows unsatisfactory and not maintained to a reasonable standard. Facilities fire alarm went off at 6am - no communication from staff regarding reasons for alarm or apologies. For $500 per night it was very disappointing and will not be returning.

Family_with_children

10/10

Exceptional

03 Jun 2026

CHERYLL

clean rooms and great staff

10/10

Exceptional

31 May 2026

Adam

Must recommend this place, clean,great and very friendly and pet friendly.

Partner

8/10

Excellent

31 May 2026

JANET

Basic clean room. Easy check in.

Partner

8/10

Excellent

26 May 2026

ann-maree

Easy parking great access point for Tamworth

Partner

8/10

Excellent

07 Apr 2026

Paula

New, very clean and comfortable

6/10

Pleasant

07 Apr 2026

Mary Lou

Room was clean and tidy. Restaurant was closed and no information available about breakfast being available. Good position but property appeared tired. Will try somewhere else next time.

Partner

4/10

Poor

12 Mar 2026

simone

the room is basic and needs a freshen up

Partner

8/10

Excellent

12 Mar 2026

Darren

Good location to the CBD - walking distance. Friendly staff on reception. Nice bathrooms.

Self

10/10

Exceptional

07 Mar 2026

Sharna

Great place to stay and close to shops and destinations. Very clean and comfortable!

Partner

8/10

Excellent

02 Mar 2026

Chris

Room was a quite dated but clean and comfortable.

Staff were amazing. Very friendly, cheerful and helpful. They made the stay so much more enjoyable.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Lee

A great place to stay. Conveniently located Good parking. Rooms were large and clean with good amenities. excellent value. The rooms have a good size fridge, smart TV and Good air-conditioning. We stay here whenever we visit Tamworth.

Family

6/10

Pleasant

16 Feb 2026

Herlina

The room was standard clean. We love the friendly staff of the restaurant. When we arrived, the receptionist was not hospitable.

10/10

Exceptional

02 Feb 2026

Brian

Great location. Very nice room. Pet friendly.

Partner

2/10

Poor

01 Feb 2026

Sophie

Overpriced. Cold, sterile room. No hot water.

Business Family

4/10

Poor

26 Jan 2026

Kevin

No hot water for two days, poor air conditioning in upper loft room, poor lighting in room, 20 stairs from lounge room to loft bedroom in Premier Loft room.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Lee R

For the price room was outdated

Business

6/10

Pleasant

23 Jan 2026

LEE

It was OK. They did not honour the complimentary breakfast as advertised. Ensure you get a screenshot of the offer that you can show staff at the venue. I don't know whether this was an expedia thing or the venue not being aware of their offers. It was enough to stop me using expedia again or returning to the venue

Leisure Self

8/10

Excellent

23 Jan 2026

Toni

We had previously stayed at the Best Western so we knew exactly what to expect in terms of the room size and facilities. The rooms are a bit tired (especially the bathrooms) but it was extremely clean and had everything we needed. The staff were courteous and helpful. The motel is on a busy road so earplugs are recommended for a good nights sleep.
On the last afternoon of our stay we didn't have hot water in our room. The staff responded immediately, calling a tradesman in to fix the problem. Unfortunately the 'fix' didn't work so we were offered another room. As it was our final night we didn't want the bother of changing rooms but were able to use the shower in the other room. The staff were extremely helpful and nothing was a problem.

Leisure Partner

8/10

Excellent

16 Jan 2026

Sharyn

Comfortable accommodation, well located.

Partner

6/10

Pleasant

10 Jan 2026

Benjamin

Thank you

Business Family

10/10

Exceptional

05 Jan 2026

mellony

Great place to stay! Good location and restaurant was good also!

Partner

10/10

Exceptional

30 Dec 2025

Casey

Our stay in Tamworth was such a pleasant experience. The hospitality at the motel was exceptional country service. Friendly, polite and very welcoming. The room itself was everything you need for an overnight stay. Good quality room, clean but the fridge wasn’t getting cold but we didn’t need it at the time so not a problem for us but maybe for the next person. Easily recommend this place for anyone passing through.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

malcolm

Staff excellent rooms clean good location

Leisure

8/10

Excellent

28 Dec 2025

Lionel

Room was amazing, biggest shower I’ve seen

Leisure Partner

2/10

Poor

27 Dec 2025

Abhijeet

Booked Premium room but allocated standard room. It seemed old development and not updated. Not impressed.

8/10

Excellent

22 Dec 2025

Kevan

Staff were exceptional, dog friendly and very helpfull.
Would recommend.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Rodney

Clean and friendly location. No problems and nice evening.

Leisure Friends

8/10

Excellent

30 Nov 2025

Michael

The staff were excellent - friendly and courteous. The room itself smelled a little like a damp mop, but I would put this down to the humid conditions during my stay - there may be value in cleaning the AirCon unit.

I was asked my email address so the Tax Invoice could be delivered, and then within 24 hours I had received 4 unsolicited emails from Best Western & the hotel. One of these was received after I had asked the hotel to stop sending them. I had to remind the hotel to send the Tax Invoice,

8/10

Excellent

10 Nov 2025

Margaret

Traditional comfortable motel, which was great for a one night stay. Good bed in a ground level room. Friendly staff. We didn't eat at the restaurant but had heard it was good. It is on a main road, but we couldn't hear any traffic noise.

Partner

10/10

Exceptional

19 Oct 2025

Christy

The room was well thought out and very nicely presented as well as being clean.
Reception staff were great.

Leisure Partner

4/10

Poor

05 Sep 2025

David

Room heating did not work. They offer a room change but they managed to get heating working aftet a while.

Bed was clean, but was made up in very strange manner forcing us to remake the bed ourselves to even being able to get into bed.

Wanted a cup of tea/coffee but no cutlery except a single knife, no teaspoon, and the tea/coffee/sugar sachets just enough for one cup each, and were not topped up when room serviced.

When we returned the next day for a booked 2nd night, we were locked out, forcing yet another trip to reception.

Had stayed at this property previously, and quite happy then, but thus stay will give us 2nd thoughts of staying there again.

Staff reasonably helpful and friendly, but other issues forced a poor rating. Overall not a good experience.

Leisure Partner

2/10

Poor

03 Sep 2025

Robert

I have stayed at this property previously and was upgraded to a premium room which was quite nice, as a result of repair work taking place around the hotel.

Based on the level of cleanliness I had assumed that the standard rooms would be basic but equally clean and tidy. This was not the case - standard room was terrible. Stained and damaged furniture, curtains stained and discoloured, kettle was full of rust, cutlery was dirty. Overall, far below other, cheaper hotels in town.

I raised my concerns with front of house who were most helpful and was upgraded to a premium room, which appeared quite good initially, but the more you look, the more you see amiss.

I won't be back.

Business Self

10/10

Exceptional

03 Sep 2025

Arthur

Staff were great, the accomodation was very clean and the bedding was comfortable.

Leisure Partner

8/10

Excellent

28 Aug 2025

Verified traveler

Picked here as it has pet friendly rooms. Great location close to city centre and a Woolies. Helpful and friendly front desk staff and a good continental breakfast. Highly recommend if you are travelling with a furry family member.

Partner

10/10

Exceptional

17 Aug 2025

Verified traveler

Very nice motel. Close to city centre, great breakfast and very friendly staff. Quilt could be a little bigger though.

Partner

4/10

Poor

10 Aug 2025

Glen

It was unimaginable how noisy it was. I WILL NOT EVER stay here again. If it wasn’t the traffic it was the other guests.
My advisory the money and find somewhere else.

6/10

Pleasant

02 Aug 2025

Julie

Tv didn’t work after staff tried to fix it.

Leisure

10/10

Exceptional

31 Jul 2025

Trudy

Great Staff, great meal

Friendly staff and amazing meal from the restaurant, would stay again.

Business

6/10

Pleasant

29 Jul 2025

kristy

The bed was not comfortable at all and rolled around the floor it had no brakes so every time you turned over it moved.
The rooms were not like the pictures online they were quite outdated.
You could hear all the trucks down the highway.
the room was supposed to be non-smoking but we had to close the bathroom door to prevent smoke coming into our rooms from others.
The property was centrally located and the staff were lovely both on reception and in the restaurant and the food was lovely.

Business_and_leisure Partner

10/10

Exceptional

06 Jul 2025

Robert

Aside from road noise, which is just a fact of life when you're on the main road, it was excellent.

Business Self

2/10

Poor

03 Jul 2025

Marshall

The room did not match the photographs. The room itself had dirty curtains that were falling off the railing. They were not any blackout curtains. The furnishings did not match and the bedside table was completely unstable. There was a service hole that had half fallen out of the roof. I paid for a Queen size bed but only got as double. The bathroom had tiles popping off the wall, there was cracks in architrave, and a combined bath/shower facility that had a cheap plastic curtain attached to a rusted out shower railing. There were no handles or steps for climbing in and out of the bath/shower which has to be a hazard. Again, we were promised first rate consumables that never appeared, but I can say that the body wash matched the shampoo which also matched the hand soap.
After the reception I got when I checked in, we were not going to use the restaurant so we went across the road to the Rydges where the staff and experience was the complete opposite.
All up, one night cost me $414. Ditch this place - go to the Rydges.

Leisure Family

4/10

Poor

17 Jun 2025

John

In need of a good clean or renovation at the very least. Tired decor. Noisy. Appliances not fully functioning.

Leisure Family

8/10

Excellent

13 Jun 2025

Brent

That the staff was so beautiful and accommodating. Thank you for a great stay. We look forward to seeing you again.

Leisure Family_with_children

8/10

Excellent

07 Jun 2025

Nicholas

A well located property that was clean with friendly, helpful staff.

Friends_and_family Family

8/10

Excellent

29 May 2025

Kass

Clean property, restaurant delicious.

Leisure Self

6/10

Pleasant

26 May 2025

James

Rundown and overpriced

10/10

Exceptional

25 May 2025

Glenn

Clean comfortable bed good resturaunt

Partner

8/10

Excellent

16 May 2025

Catherine

Comfortable, clean and convenient. Great service and nice meals.

Business

2/10

Poor

12 May 2025

Stephen

Rubbish

The parking at this hotel is terrible you have no allocated parking and therefore can’t park near the room. Our room was upstairs and difficult to get to noisy old and expensive.

Partner

6/10

Pleasant

12 May 2025

Linda

Take your own pillow!

A very tired hotel room. Desperately needs a makeover - particularly the bathroom. I wish I’d taken my own pillow, as I usually do, but we were only staying for one night, so I didn’t bother - big mistake. There wasn’t a decent pillow among 6 of them in the room! The bed would be comfortable if a mattress topper was added. The restaurant was excellent though. Dinner last night was amazing as was the service. Breakfast was basic but enough.

Partner

4/10

Poor

08 May 2025

Margaret

Poorly maintained. No towels or tissues on arrival, torn drapes, dirty skirting boards, broken toilet seat, soap residue build up on bottom of shower glass, rain shower head had a build up of something discolouring it so we used the normal shower head instead and the shower drains looked dirty.
Terrible value as one night cost approximately the same as two nights in an excellent hotel in Bundaberg.
On a positive note the restaurant was good. Food and service was excellent.

8/10

Excellent

03 May 2025

Kim

Liked

6/10

Pleasant

30 Apr 2025

Verified traveler

Great staff, but disappointing room.

Great location, friendly staff, but beneath the surface is a very shabby hotel. The room was just worn out and they had literally slapped some paint around to make it look brighter, but looking just a bit closer and you could see that it was extremely shoddy, even comical in some places. The room was dusty with spider webs in the corners and scuffing all over the walls. I leave my final comment for the bathroom. I am fine with an older bathroom which was clean and functional, but it smelled of old sewage. Not enough to be overpowering, but enough for you to not want to use the bathroom. It's a real pity because on the surface the hotel looks great and you can see that the staff are lovely and doing their best, but the facility needs a serious revamp.

Business

6/10

Pleasant

23 Apr 2025

TRACY

I WAS ALLOCATED A LOFT ROOM SITUATED AT THE FRONT OF THE COMPLEX - THE ROAD NOISE CONTINUED ALL NIGHT . MOSTLY TRUCKS NEGOTIATING THE NEARBY ROUNDABOUT.

Leisure Self

10/10

Exceptional

23 Apr 2025

Grant

Service was exceptional and the room was clean and comfortable.

Self

4/10

Poor

21 Apr 2025

Saraya

I stay in motels for work all over Australia. Best Westerns are usually a safe bet. This one was disappointing from the check in. The staff were rude. Wrong personalities for front counter. Then i checked into room - there was a huge gap above the door, like the building has had movement and the frame is not fitted to door. Road noise came in because of the gap. The bathroom has a shower curtain that had Mould on it. No bench in bathroom to put your stuff down. i could feel every spring in the bed. Really disappointing. It was however close to everything.

Business

6/10

Pleasant

20 Apr 2025

Mandy

Staff were nice that was ok. Breakfast very poor. Gone down Hill since we last stayed there went for supposed better room was clean & nicely painted but lounge room was up fight of stairs on a little mezzanine & had to sit on a kitchen type chair not a lounge chair to read, could not go out on balcony door was screwed shut. No light switch, power point or lamp near bed. Had to cross room to turn off light & walk back in dark to bed also unable to charge phone near bed. Shower inside the bath & very hard to get in & out for me thought it dangerous. Will not stay there again.

Leisure Family

6/10

Pleasant

19 Apr 2025

Debra

The reception staff were not overly friendly or helpful and the room abd facilities were not with the cost of the room. I've cstayed in other motels in Tamworth with better room facilities that were cheaper. I stayed here became it was walking distance to lots of food options which was the only advantage of it.

Leisure Self

6/10

Pleasant

07 Apr 2025

Paul

Getting a little bit dated.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Barbara

The staff were great and very helpful.

Leisure Partner

8/10

Excellent

19 Mar 2025

Cody

.

Leisure Partner

8/10

Excellent

15 Mar 2025

Kim

We had a quick stay as we got in at midnight. The bed was very comfortable.

Leisure Family

10/10

Exceptional

01 Mar 2025

Peter

Stayed to celebrate an anniversary, everything there we needed.

Leisure Family

10/10

Exceptional

28 Feb 2025

MATTHEW

.

Business Partner

10/10

Exceptional

23 Feb 2025

Rylee

Good safe location, plenty of parking. Restaurant is great for breakfast or dinner. CBD is within walking distance.

Business Partner

8/10

Excellent

19 Feb 2025

Keiran

Easy

4/10

Poor

17 Feb 2025

Stephen

Overnight stay

Partner

10/10

Exceptional

14 Feb 2025

C.

We were happy with all aspects of our stay. Just a minor thing, the floor mat and area outside the door was covered in leaves and dirt making me wonder how clean the room was going to be. Secondly we were disappointed that the tea making facilities didn't have biscuits. We had a very long day with road closures and the first thing we like on arrival is a cup of tea and biscuits.

Leisure Partner

6/10

Pleasant

03 Feb 2025

Cassi

Property was in a convenient location. Room was very basic and dated. Shower head was leaking. Reception staff were great and helpful.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Kirsty

Staff were brilliant

Leisure

6/10

Pleasant

29 Jan 2025

Matt

The room had seen better days. In need of renovation. Price per night was extreme and did not match the accomodation offered.

Leisure Partner

6/10

Pleasant

28 Jan 2025

David

Old paint stains on tiled floor in bathroom

Leisure Partner

8/10

Excellent

26 Jan 2025

Vincenzo

It was in a good location ad convenient. served its purpose.

a bit old but ok.

Leisure Friends

10/10

Exceptional

07 Jan 2025

Cory

Tidy place for price

Business Family

6/10

Pleasant

05 Jan 2025

Jagmohan

Condition was average, bed likely not ckeaned well enough. Got flea bites.

Leisure Family

8/10

Excellent

30 Dec 2024

Lesley

Staff were lovely. Enjoyed the pool

Leisure Family

4/10

Poor

20 Dec 2024

David

Room nothing like as shown on booking site. The exterior of my room 60 was disgusting. The hall leading to my room was dirty, filthy. The door mats looked like they were 20 years old.

Business

10/10

Exceptional

09 Dec 2024

Jai

Very good

10/10

Exceptional

25 Nov 2024

Donna

Loved it!! Everyone was so friendly and helpful. A little on the older side but spotlessly clean and the bed very comfortable. Would recommend to all

Leisure Partner

2/10

Poor

03 Nov 2024

William

Stayed 1 of our 2 nights that we had booked due to rooms not being sound proofed could hear everything and was only allocated 1 bedroom key for multiple people, had a neighbouring room knocking on doors at 2am trying to get in because they didn’t have a key .

8/10

Excellent

11 Oct 2024

Matthew

Nice place great service and food/bar was great for a quiet grand final night in.

Leisure Partner

6/10

Pleasant

09 Oct 2024

Lucy

Pros: convenient, restaurant food was amazing and delivered hot to our room, all staff were friendly and helpful.
Cons: Hot water was lukewarm, shower head was like showering under needles, bed was in desperate need of replacement, towels had visible makeup marks.

Leisure Family

8/10

Excellent

09 Oct 2024

Michael

Visiting friends in Tamworth

The hotel was an ideal location for my visit to Tamworth to visit friends. Parking was no problem and the bed was great.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2024

Florentino

Amazing place to stay

Amazing place to stay hotel and restaurant staff are very friendly and helpful. Food in the restaurant is great. Clean and quiet place to stay.easy parking.

Business

6/10

Pleasant

21 Aug 2024

Aaron

Friendly staff, great dining. Rooms are dated and shower had no hot water both night and morning. Linen had stains.

Business Family

8/10

Excellent

18 Aug 2024

David

Location was convenient, for the one-night stay staff were helpful room was clean and had everything I needed.

4/10

Poor

16 Aug 2024

Linda

Depressing room.Bathroom dirty around tops of tiles, underneath sink. Time for floor tiles to be replaced. Large room but no surface or cupboard to put anything.We paid for 2 nights, left after 1

10/10

Exceptional

25 Jul 2024

Steven

Good hotel and reasonable priced

Nice clean hotel and comfortable. Only negative was the shower would flood the bathroom as needs a shower door

Business

8/10

Excellent

21 Jul 2024

Khayla

Unfortunately when we arrived we were put in a room that was in poor conditions.
The room looked nothing like the room in the pictures upon booking, it smelt of cigarettes and was very run down.
It wasn't until i spoke to management and expressed our disappointment that they immediately moved us to a new room, which looked to have been newly renovated, much like to pictures on their booking website.
Management were kind and considerate, we are super happy with their service.
But think they should look into maintaining the quality of all rooms, especially for the price you are paying.

8/10

Excellent

14 Jul 2024

Di

I absolutely loved the fact that the property was pet friendly. Being able to travel and take our little dog with us, and no fuss is a bonus.
Only one criticism, the showers are not disability friendly

Leisure Pet

6/10

Pleasant

15 Jun 2024

Jason

‘King’ size bed was 2 single beds put together. Very uncomfortable. Hardly any tv stations worked. No hot water for showers in the morning and perhaps a trivial thing but website says bathrobes in rooms, none at all last time we stayed and only one this time. Will try somewhere else next time.

Leisure Partner

8/10

Excellent

13 Jun 2024

Kirrily

Friendly staff

Business Friends

6/10

Pleasant

10 Jun 2024

Amanda

Room was clean and bed’s comfortable, however no hot water across our entire two night stay is completely unacceptable.