Name: Pan Pacific Suzhou
Address: No.259 Xinshi Road, Gusu District, Suzhou, 215007, CN

10/10

Exceptional

25 Jul 2026

Tim

Incredible historic hotel!

6/10

Pleasant

13 Jul 2026

Bruce

This hotel is in a beautiful setting and I would highly rate it except for two issues. One is that the air conditioning does not go lower than 23 Celsius. We tried 2 rooms and same result so it is a hotel wide lower limit. You cannot have 19 or 20 Celsius. Second is that the very nice pool is overrun with kids taking formal swim lessons. Multiple groups of them. The hotel seems to be running a side business of a community swim club. Very unpleasant for hotel guests, especially us as we filtered our hotel search for hotels with pools since July hot weather.

Partner

10/10

Exceptional

02 Jul 2026

Derek

Really helpful and kind staff. Free breakfast buffet that had a gorgeous spread with food from Asian and Western cuisines. The property is magnificent, really embodying the hallmarks of Jiangnan architecture.

Family

10/10

Exceptional

20 Jun 2026

Beide

The hotel design is full of local history elements but still comfortable in modern sense. Services are excellent, staff are helpful. Room is big and quiet. Laundry facility is helpful for long stay. Location is convenient to the subway stations

Self

8/10

Excellent

16 Jun 2026

chin fang

The room was clean but as the hotel is huge.. walking to the room esp for elderly is quite long if at the end from the lobby. We booked 3 rooms. Stay at 4066 and 4060 and 4084. Swimming pool is decent with indoor pool available too. Cafe is great. Breakfast selection can be better. There is a lady call Mia at concierge desk who is really excellent and helpful.
There a metro Walking from the hotel in 12 min est. Best is the free entry to the garden from the hotel.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Wei

Very nice hotel, breakfast is excellent too

Family

10/10

Exceptional

02 Jun 2026

CLEMSON

The hotel is a replica of an ancient Suzhou villa and garden. It is a huge resort and offers many fun facilities. We visited the Han dynasty clothing experience center which lends one guest one free hour of Han dynasty ancient clothing to try out. That was a lot of fun and we shot many pics in the ancient garden. The manager was so nice and generous and offered 2 guests in our party of the same service.

I heartily recommend this hotel.

Business Family_with_children

10/10

Exceptional

02 Jun 2026

Tat jin

A very beautiful hotel. The scenery is the best.

Love the trees and flowers.

Close to pan men.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Vivian

Great location next to historic sites. Friendly staff and absolutely beautiful architecture

10/10

Exceptional

25 May 2026

IAN

Great hotel in Suzhou built in Chinese style with lovely gardens, rooms on 4 levels spread across the building. Fairly central for visiting Suzhou with easy access to the metro and walking distance to Shiquan street lined with restaurants and shops.
Recommend an evening walk in the Pan Gate scenic area which is open to guests until 9pm. Fantastic breakfast with a broad selection of food to cater to all tastes.
The only observation would be to try and reduce the noise produced by the robots that deliver takeaway food to the rooms as they rattle along the hard floor, but overall a great experience and would recommend.

Partner

8/10

Excellent

16 May 2026

Joy

Very nice staff at the front door. Every front door staff helped me to get on and off with my bag and stroller from taxi. This was very helpful since i have a 2 year old girl with me. My appreciation to these front door staff.

Family_with_children

10/10

Exceptional

06 May 2026

SO KYUNG

We tried lunch in the hotel and it was good!

Family

4/10

Poor

02 May 2026

Yi

The water tap in the bathtub flowing too slow like a snail, and the sewage system even worse, it took ages to empty the water in the bathtub.

Partner

8/10

Excellent

30 Apr 2026

Benny

Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated.

Partner

10/10

Exceptional

29 Apr 2026

Daryl

Great rooms, but air conditioning was a bit weak and bathroom amenities could be improved. Hotel has great general amenities though, like shops and costumes for free rental (1 hour) while you stroll the attached gardens (entrance included).

Partner

8/10

Excellent

28 Apr 2026

Winnie

The location is good, the facility is beautiful. The staffs seem all new on job and most of them do not know about their jobs. The breakfast is ok, and the chinese restaurant is ok. The Rui noodle place is awful. The noodles and other dishes taste below average.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Sidney

Ver nice ground.

Partner

8/10

Excellent

22 Apr 2026

Mandy

Good services. Breakfast was great! We enjoyed our stayed.

Friends

10/10

Exceptional

21 Apr 2026

Angela

The hotel is

4/10

Poor

21 Apr 2026

Felicia

Family room is huge and hotel is beautiful but walking distance to the room is a problem for my mum with knee problem even with advance notice as all of their family room is away from the elevator. As this hotel catered to lots of tour groups, finding seats for breakfast in the hotel is on a first come first served basis on your own. Quality of food is only mediocre as there are no eateries around the hotel we had no choice. We will look for a smaller boutique hotel instead for our further visit. Roger and his team at the concierge desk were wonderful in assisting all of our needs - thank you and keep up the good work!!

Family

8/10

Excellent

20 Apr 2026

Yuan

The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable.
The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty.
We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.

Family

10/10

Exceptional

18 Apr 2026

Cindy

Very good. Nice room and good breakfast

Friends_and_family Friends

4/10

Poor

17 Apr 2026

Peimin

The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended.

Family_with_children

10/10

Exceptional

15 Apr 2026

Joe

The wonton breakfast station was excellent

10/10

Exceptional

13 Apr 2026

Jin

Super clean room, nice environment

10/10

Exceptional

13 Apr 2026

Mario

Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!

Partner

8/10

Excellent

06 Apr 2026

Johnny

good service

10/10

Exceptional

05 Apr 2026

Ehab

Superior Hotel in Great location with great amenities

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Josceyln

Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city

Family

10/10

Exceptional

02 Apr 2026

Cecilia

The entire property had a vintage feel to it. Staff were great. Cleanliness was great and the bed was very comfortable. I did my photoshoot with the hotel’s photoshoot shop. The cheongsame were very well made, comfortable and pretty. The photographers were awesome, they made me smile naturally and the photographs were very well done. Highly recommended.

Self

10/10

Exceptional

31 Mar 2026

Yan

Next to a park, quieter, free and worth a lot.

10/10

Exceptional

26 Mar 2026

Gary

The concierge was very friendly and helpful, housekeeping staff did a excellent job cleaning our room, the breakfast buffet was an excellent value, overall I would highly recommend this hotel.

Partner

10/10

Exceptional

22 Mar 2026

Tina

I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing.

The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy.

Overall, a great mix of comfort, design, and location. I’d definitely stay here again!

Family

4/10

Poor

22 Mar 2026

Alice

We stay in March , air conditional is too hot , we make complain just send us mini fan , we try to call room service to check this condition we make calling 5x time no ppl answer in reception .

Family_with_children

8/10

Excellent

21 Mar 2026

Edmond

Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.

Family

10/10

Exceptional

17 Mar 2026

lei

the room is clean

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Darren Hank

This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself.

The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities.

A must stay if you visit Suzhou!

Family_with_children

10/10

Exceptional

08 Feb 2026

Qing

It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city

Leisure Family

8/10

Excellent

26 Jan 2026

Johnny Chinh

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Leisure Partner

10/10

Exceptional

16 Jan 2026

FELICIA

⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou!
The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming.
One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special.
Everything about this stay was amazing. Highly, highly recommended! 🌸

10/10

Exceptional

06 Jan 2026

Joyce

這裡景色優美，房間整潔乾淨。地點緊鄰盤門景區，住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離，但飯店前面就是公車站，有公車可以直接到達那些景區，相當方便

入住期間我們的客房服務員是圣书扣女士，我們在某一天的中午回去時遇到她，她非常熱情，也仔細確認我們是否還有其他需要，但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客，這讓我感到更加放心。我不知道圣女士是否看的到這個評論，但我們很感謝她的服務

10/10

Exceptional

04 Jan 2026

Xianzhong

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Joyce

Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic.

The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations.

Front counter service at the lobby could have been better and the staff could be a little more hospitable.

Overall, it was a very pleasant stay and I would choose Pan Pac again.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Suping

Spacious room with beautiful landscape environment

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Joanelle

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Koh

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number.
Nice breakfast,
Huge hotel

Leisure Family_with_children

8/10

Excellent

13 Dec 2025

Leslie

Nice room. Staff are attentive.
Good and clean room.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Toh

Very nice hotel with big room.

Leisure Family

8/10

Excellent

03 Dec 2025

Chain Hui Andrew

The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.

Leisure Family

8/10

Excellent

02 Dec 2025

Lim

Clean room, helpful staff, and superb amenities!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Xiong Wei

Everything Good to Go in this Hotel!

Leisure Family

8/10

Excellent

24 Nov 2025

Jessie

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.

Leisure Self

10/10

Exceptional

16 Nov 2025

Xin Yun

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well.

little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Michelle

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Leisure Family

10/10

Exceptional

06 Nov 2025

Anthony

Everything is good. We shall return.

8/10

Excellent

05 Nov 2025

Alice

Hotel is beautiful, room size is good. Room is clean with good amenities.

Partner

10/10

Exceptional

02 Nov 2025

Xi

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.

Business_and_leisure

10/10

Exceptional

21 Oct 2025

Julie

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Kate

…

Partner

10/10

Exceptional

02 Oct 2025

Francisco

Best

Leisure Self

10/10

Exceptional

30 Sep 2025

Stephen

What a beautiful hotel, styled in the Wu Dynasty architecture. Highly recommend this hotel to anyone visiting Suzhou.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Roy

awesome place to stay

Business_and_leisure Friends

10/10

Exceptional

25 Sep 2025

Dora

Very large and clean. Beautiful architecture.

Leisure Family

10/10

Exceptional

23 Sep 2025

Jie

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

Leisure Family

10/10

Exceptional

22 Sep 2025

Kelvin

Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Graham

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast.

Situated as part of the Panmen gardens and free entry with your room key!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Olivia

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

Leisure Family

8/10

Excellent

13 Sep 2025

Thu

Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service!

Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.

Leisure Family

10/10

Exceptional

23 Aug 2025

Zhao

Very nice stay

10/10

Exceptional

10 Aug 2025

Long

I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.

What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction.

Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou!

Leisure

10/10

Exceptional

22 Jul 2025

Yile

We had a great time staying at this hotel

Leisure Family

10/10

Exceptional

17 Jul 2025

WENJING

Very pretty and the service is good also!

10/10

Exceptional

21 Jun 2025

Ying

Highly recommended

Leisure Family

10/10

Exceptional

17 Jun 2025

Ying

It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.

Leisure Family

10/10

Exceptional

13 Jun 2025

Rongxuan

The Panmen area is excellent!

10/10

Exceptional

13 Jun 2025

JiaQing

Room is excellent,with nice shower,big gardens

Leisure Family

4/10

Poor

26 May 2025

Verified traveler

Big old place

Hotel is big, busy, service is mediocre.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Angie

Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅

Leisure Family

10/10

Exceptional

26 Apr 2025

Kam

It’s more like a resort than a regular hotel. It has a private park on site.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

S H

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Hiu-Man

Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.

Business_and_leisure Family

8/10

Excellent

15 Apr 2025

Ngoc

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

Leisure Family

10/10

Exceptional

13 Apr 2025

Fan

Excellent breakfast and services, serene atmosphere surrounded by the garden

Leisure Partner

10/10

Exceptional

08 Apr 2025

Daiyan

The property is good and convenient.

Leisure Family

10/10

Exceptional

30 Mar 2025

scott

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

Leisure Family

10/10

Exceptional

27 Mar 2025

Loh

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

Leisure Family

10/10

Exceptional

10 Mar 2025

Min-On

Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town

Leisure Partner

10/10

Exceptional

26 Dec 2024

Pei Wen

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

Leisure Family

10/10

Exceptional

22 Dec 2024

JOO TECK

Hotel look old and not well maintains.

6/10

Pleasant

22 Dec 2024

Verified traveler

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere.

Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding).

Room itself was nicely laid out and maid service was considerate and friendly.

An okay hotel but prob would next time try a less… “industrial” establishment

Self

10/10

Exceptional

13 Dec 2024

Heow Sian

Both front counter and cleaners are very friendly.

Leisure Family

10/10

Exceptional

09 Dec 2024

Nicholas

Hospitable staff, neat room and great location.

10/10

Exceptional

09 Dec 2024

Siang Hwa

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

Leisure Family

10/10

Exceptional

25 Nov 2024

Gina

The hotel infrastructure and surrounding is very photoworthy.

Leisure Friends

10/10

Exceptional

18 Nov 2024

Gangmun

High quality with unbelievable location.

Self

10/10

Exceptional

12 Nov 2024

Kenny

Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Frances

Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.

Leisure Family

10/10

Exceptional

02 Nov 2024

Geaik Theng

Beautiful looking hotel.

Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.

Partner

10/10

Exceptional

22 Oct 2024

Ngai

Overall environment of the hotel and free access traditional park. There are no similar hotels like this.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Man Fu

The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.

Leisure Partner