Pan Pacific Suzhou

10/10

Exceptional

17 Mar 2026

lei

the room is clean

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Darren Hank

This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself.

The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities.

A must stay if you visit Suzhou!

Family_with_children

10/10

Exceptional

08 Feb 2026

Qing

It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city

Leisure Family

8/10

Excellent

26 Jan 2026

Johnny Chinh

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Leisure Partner

10/10

Exceptional

16 Jan 2026

FELICIA

⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou!
The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming.
One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special.
Everything about this stay was amazing. Highly, highly recommended! 🌸

10/10

Exceptional

06 Jan 2026

Joyce

這裡景色優美，房間整潔乾淨。地點緊鄰盤門景區，住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離，但飯店前面就是公車站，有公車可以直接到達那些景區，相當方便

入住期間我們的客房服務員是圣书扣女士，我們在某一天的中午回去時遇到她，她非常熱情，也仔細確認我們是否還有其他需要，但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客，這讓我感到更加放心。我不知道圣女士是否看的到這個評論，但我們很感謝她的服務

10/10

Exceptional

04 Jan 2026

Xianzhong

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Joyce

Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic.

The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations.

Front counter service at the lobby could have been better and the staff could be a little more hospitable.

Overall, it was a very pleasant stay and I would choose Pan Pac again.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Suping

Spacious room with beautiful landscape environment

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Joanelle

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Koh

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number.
Nice breakfast,
Huge hotel

Leisure Family_with_children

8/10

Excellent

13 Dec 2025

Leslie

Nice room. Staff are attentive.
Good and clean room.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Toh

Very nice hotel with big room.

Leisure Family

8/10

Excellent

03 Dec 2025

Chain Hui Andrew

The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.

Leisure Family

8/10

Excellent

02 Dec 2025

Lim

Clean room, helpful staff, and superb amenities!

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Xiong Wei

Everything Good to Go in this Hotel!

Leisure Family

8/10

Excellent

24 Nov 2025

Jessie

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.

Leisure Self

10/10

Exceptional

16 Nov 2025

Xin Yun

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well.

little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Michelle

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Leisure Family

10/10

Exceptional

06 Nov 2025

Anthony

Everything is good. We shall return.

8/10

Excellent

05 Nov 2025

Alice

Hotel is beautiful, room size is good. Room is clean with good amenities.

Partner

10/10

Exceptional

02 Nov 2025

Xi

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.

Business_and_leisure

10/10

Exceptional

21 Oct 2025

Julie

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Kate

…

Partner

10/10

Exceptional

02 Oct 2025

Francisco

Best

Leisure Self

10/10

Exceptional

30 Sep 2025

Stephen

What a beautiful hotel, styled in the Wu Dynasty architecture. Highly recommend this hotel to anyone visiting Suzhou.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Roy

awesome place to stay

Business_and_leisure Friends

10/10

Exceptional

25 Sep 2025

Dora

Very large and clean. Beautiful architecture.

Leisure Family

10/10

Exceptional

23 Sep 2025

Jie

So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。

Leisure Family

10/10

Exceptional

22 Sep 2025

Kelvin

Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Graham

Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast.

Situated as part of the Panmen gardens and free entry with your room key!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Olivia

We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.

Leisure Family

8/10

Excellent

13 Sep 2025

Thu

Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service!

Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.

Leisure Family

10/10

Exceptional

23 Aug 2025

Zhao

Very nice stay

10/10

Exceptional

10 Aug 2025

Long

I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.

What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction.

Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou!

Leisure

10/10

Exceptional

22 Jul 2025

Yile

We had a great time staying at this hotel

Leisure Family

10/10

Exceptional

17 Jul 2025

WENJING

Very pretty and the service is good also!

10/10

Exceptional

21 Jun 2025

Ying

Highly recommended

Leisure Family

10/10

Exceptional

17 Jun 2025

Ying

It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.

Leisure Family

10/10

Exceptional

13 Jun 2025

Rongxuan

The Panmen area is excellent!

10/10

Exceptional

13 Jun 2025

JiaQing

Room is excellent,with nice shower,big gardens

Leisure Family

4/10

Poor

26 May 2025

Verified traveler

Big old place

Hotel is big, busy, service is mediocre.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Angie

Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅

Leisure Family

10/10

Exceptional

26 Apr 2025

Kam

It’s more like a resort than a regular hotel. It has a private park on site.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

S H

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Hiu-Man

Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.

Business_and_leisure Family

8/10

Excellent

15 Apr 2025

Ngoc

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

Leisure Family

10/10

Exceptional

13 Apr 2025

Fan

Excellent breakfast and services, serene atmosphere surrounded by the garden

Leisure Partner

10/10

Exceptional

08 Apr 2025

Daiyan

The property is good and convenient.

Leisure Family

10/10

Exceptional

30 Mar 2025

scott

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

Leisure Family

10/10

Exceptional

27 Mar 2025

Loh

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

Leisure Family

10/10

Exceptional

10 Mar 2025

Min-On

Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town

Leisure Partner

10/10

Exceptional

26 Dec 2024

Pei Wen

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

Leisure Family

10/10

Exceptional

22 Dec 2024

JOO TECK

Hotel look old and not well maintains.

6/10

Pleasant

22 Dec 2024

Verified traveler

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere.

Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding).

Room itself was nicely laid out and maid service was considerate and friendly.

An okay hotel but prob would next time try a less… “industrial” establishment

Self

10/10

Exceptional

13 Dec 2024

Heow Sian

Both front counter and cleaners are very friendly.

Leisure Family

10/10

Exceptional

09 Dec 2024

Nicholas

Hospitable staff, neat room and great location.

10/10

Exceptional

09 Dec 2024

Siang Hwa

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

Leisure Family

10/10

Exceptional

25 Nov 2024

Gina

The hotel infrastructure and surrounding is very photoworthy.

Leisure Friends

10/10

Exceptional

18 Nov 2024

Gangmun

High quality with unbelievable location.

Self

10/10

Exceptional

12 Nov 2024

Kenny

Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Frances

Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.

Leisure Family

10/10

Exceptional

02 Nov 2024

Geaik Theng

Beautiful looking hotel.

Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.

Partner

10/10

Exceptional

22 Oct 2024

Ngai

Overall environment of the hotel and free access traditional park. There are no similar hotels like this.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Man Fu

The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.

Leisure Partner

8/10

Excellent

08 Oct 2024

Richard

Good but not great

Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.

Partner

10/10

Exceptional

19 Aug 2024

Tina

excellent

Leisure Family

10/10

Exceptional

07 Aug 2024

yu chong

Unique location.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Ydaline

Everything was perfect. There are no complaints.

10/10

Exceptional

08 Jul 2024

Jiayao

Beautiful hotel garden!

Leisure Family

10/10

Exceptional

27 Jun 2024

Xinran

Can have free access to Panmen which is great

10/10

Exceptional

15 Jun 2024

Benyang

Nice experience overall

Leisure Family

8/10

Excellent

03 Jun 2024

Verified traveler

Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.

Friends_and_family Family

10/10

Exceptional

30 May 2024

cheuk shing

Very very enjoy this place - the family suite room we had was excellent and it felt like we were living in a palace.
The staff was good helping us get cars and being attentive whenever we came to the lobby but they didn’t tell us about some of the perks like the night cruise and hanfu clothing which was a shame. We found out when we were checking out and walked past a sign.

Leisure Family

8/10

Excellent

29 May 2024

Hong

It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Maria

Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end

Leisure Family

10/10

Exceptional

28 Apr 2024

Jung

The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!

Leisure Partner

10/10

Exceptional

24 Apr 2024

Phu

Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road.
Would highly recommend this hotel to anyone. So good!

Leisure Friends

8/10

Excellent

22 Apr 2024

CHANG

This is an unacceptable condition

This is my first trip with my mother. I chose this hotel because I liked 5-stars . The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really dirty, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.

Friends_and_family Family

8/10

Excellent

21 Apr 2024

CHANG

This is an unacceptable condition

This is my first trip with my mother. I chose this hotel because I liked 5-stars rating. The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really disgusting, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.

Friends_and_family Family

8/10

Excellent

21 Apr 2024

CHANG

This is an unacceptable condition

This is my first trip with my 70-year-old mother. I chose this hotel because I liked 5-stars rating. The temperature in the room for three days was 27 degrees. I tried to adjust the air conditioner without any improvement, so that it was difficult to sleep at night. Finally, when I tried to check the air conditioner, The inside was really disgusting, and it was so full of dust that the cold wind could no longer blow out. It is hard to imagine what kind of air we are breathing these days. This is a completely unacceptable situation. Due to the tight schedule, we cannot complain at that time, but I will keep following up, hoping that the situation will change.

Friends_and_family Family

10/10

Exceptional

10 Apr 2024

Alan

Amazing hotel.

Amazing hotel, with access to very pretty gardens (day or night).

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Jun

Location is great. The problems I experienced and ran into:
1. There are co-op students helping out at the breakfast buffet area. Many were eager to learn and help with the exception of this one girl, her expression and body language shows that she doesn't want to be there. I saw her picking her nose, putting her finger in her mouth and subsequently placing her hands in a basket full of chopsticks and rolling them.

2. There's limited dinning around/outside of the hotel.

3. The local ride sharing drivers and/taxi doesn't know where to go when they come or drop off guests...there's two main entrance to this hotel...confusing the drivers.

Leisure Family_with_children

6/10

Pleasant

18 Mar 2024

Carol

Some maintenance required

The hotel room feels old and not well maintained. The balcony is quite dirty. The checkin staff were busy with all the checkin and fails to acknowledge our presence even though they are not attending to us. Notwithstanding, the hotel provide free pass to Pan Men attraction. The noodle restaurant within the hotel offers decent selection of food and they are quite tasty. Location of the hotel is relatively near to some attractions. I like that the hotel provide a map showing the attractions around suzhou. I would like to commend the bell boy who helped us in booking the taxi using his phone and giving us some information which makes the hotel more pleasant. Kudos to the bell boy.

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Wei

The breakfast is super!

10/10

Exceptional

07 Mar 2024

Verified traveler

Very clean and spacious room.

Friends_and_family Family

10/10

Exceptional

29 Feb 2024

Gennie

Beautiful architecture and delicious breakfast buffet

Leisure

6/10

Pleasant

30 Nov 2023

Lan

The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.

8/10

Excellent

23 Nov 2023

Rong

Beautiful landscaped SuZhou style garden, very relaxing, staff was friendly and accommodating. The only negative we encountered was poor air conditioning performance. Not cooling the room at all.

Leisure Partner

10/10

Exceptional

13 Oct 2023

Zi Yi

The front porter was extremely friendly

Leisure Family

10/10

Exceptional

21 Sep 2023

Jun Yi

Very historical and pretty hotel. Impressive service too!

Leisure Partner

8/10

Excellent

04 Jun 2023

fatiha

The hotel is beautiful and unique . Far from the downtown. No room service and very limited foreign langage speakers among the staff.

Leisure Self

8/10

Excellent

24 Sep 2019

Nic

The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.

Leisure Self

6/10

Pleasant

12 Sep 2019

MGF

Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.

Leisure

10/10

Exceptional

02 Sep 2019

Verified traveler

I really liked the service, quality, pace, integrity, rapport and atmosphere.

Leisure Self

10/10

Exceptional

02 Jul 2019

Verified traveler

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited.
Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.

Leisure Friends

10/10

Exceptional

23 May 2019

Verified traveler

The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of \"new tea,\" which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.

Leisure Partner

10/10

Exceptional

17 May 2019

Chee Kwan

Great Hotel with a Great Garden

Garden and service is excellent.

8/10

Excellent

21 Apr 2019

nur ammal

Lovely Stay!