White Swan Hotel

10/10

Exceptional

16 Mar 2026

Shing Him

It’s situated in the old town area. The hotel has a classic style, it gives you a bit of Canton charm. So if you what to experience the proper Cantonese culture, here is the place. Everything’s clean & neat. All in all, love it.

Partner

10/10

Exceptional

15 Mar 2026

James

Great location, buffet breakfast was good, room was big, and staff was very nice and friendly.

Family

8/10

Excellent

24 Feb 2026

Kevin

Location, breakfast and amenities are excellent. Bathroom dated.

10/10

Exceptional

19 Feb 2026

David

Excellent

Partner

8/10

Excellent

18 Feb 2026

Hsuehmei

The lobby was very pretty and it had quite a few restaurants.

Partner

10/10

Exceptional

16 Feb 2026

Charles

All fantastic. Just very very few options for vegetarians at the restaurant

6/10

Pleasant

15 Feb 2026

Stephen Chun Sing

The room have some of black molds in the stand up shower at the edges of the tiles and the door. Also it seems like is clog. Water is not draining fast enough. There is seems like a blood mark on the carpet beside the bed.

Leisure Family

10/10

Exceptional

11 Feb 2026

sara Lai

Best location in town. Amazing river view. Classy, clean and friendly staffs. Love it.

Leisure Friends

10/10

Exceptional

05 Feb 2026

Sonia

Yes

Leisure

10/10

Exceptional

04 Feb 2026

jianan

Yes

10/10

Exceptional

28 Jan 2026

rebecca

Good service and clean room

Business_and_leisure Family

10/10

Exceptional

22 Jan 2026

Jiafen

Room setup, Staff

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Karen

Excellent experience!

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Zhili

Very great!!!!

10/10

Exceptional

15 Jan 2026

Jianfeng

Excellent in everything

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Jianfeng

Excellent staffs

Leisure Family

6/10

Pleasant

05 Jan 2026

Justin

It is all base level of a 5 star hotel, nothing wrong but also nothing exceeding.
There are so many new hotels presenting better options, sadly white swan has no advantage or selling point anymore.
On the new year day, I made a phone call to reception and started the conversation with “happy new year”. The girl did not say anything back, that is a very good example of the level of service now.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Wai Ling Ellen

Staff at concierge were helpful and polite. They handled the requests efficiently and considerate. Regarding the breakfast, there’re variety food for customers to select. The view of our room no. 2206 which was facing the river was fantastic. Whiteswan hotel’s location was within the walking distance from the Huang Sha MTR station where you could directly take it from the Guangzhou East Highspeed railway. Overall is 👍👍👏👏

Leisure Family

10/10

Exceptional

03 Jan 2026

Mei ying

Everything was just wonderfull

Partner

10/10

Exceptional

02 Jan 2026

Helen

This hotel has remained a true 5 star hotel after all these years! Excellent service, great rooms and amenities, good dining options, lovely surroundings, great view of the river delta from rooms if you book the room with views…definitely recommend it!

Leisure

6/10

Pleasant

02 Jan 2026

Justin

It is a bit sad to see once a supreme

10/10

Exceptional

01 Jan 2026

Zheng

Best hotel

Family_with_children

8/10

Excellent

31 Dec 2025

Lisa

I wish they can change the bath tub to the shower. Old people don’t like go over the tub. Otherwise everything is good

Leisure Family

10/10

Exceptional

30 Dec 2025

Gunjin

ㄴㅁㅇㄹ

Leisure Family

10/10

Exceptional

30 Dec 2025

Kevin

The room is very clean. The housekeeping team did a fantastic job.

Leisure Family

10/10

Exceptional

26 Dec 2025

Min

Beautiful facilities, especially the deluxe rooms.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Kathy

all round good

10/10

Exceptional

22 Dec 2025

Xinyi

Very clean, friendly staff, popular dim sum place.

Leisure Family

10/10

Exceptional

20 Dec 2025

MJu

淋浴水压超大超爽
工作人员很热情服务很周到
早茶也很好吃

10/10

Exceptional

19 Dec 2025

Amy

clean room, good service, nice indoor garden

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2025

Wyndham Ming Hym

Clean Room, courteous staff, good dining options

Leisure Partner

10/10

Exceptional

19 Dec 2025

Charlie

Warm friendly welcome. Nice service all round.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

William

I have stayed in a few 5-star hotels; this one will stay at the top of my list.

10/10

Exceptional

06 Dec 2025

Barbara

Everything was fine.

8/10

Excellent

30 Nov 2025

Jimmy

Bathroom to small and bathtub to high.

10/10

Exceptional

30 Nov 2025

sidney kwok hong

Excellent customer service, a truly 5 star hotel, highly recommended

Leisure Family

10/10

Exceptional

25 Nov 2025

William

I had a great stay. Spotless. Good view. Very comfortable.

Leisure

10/10

Exceptional

25 Nov 2025

Lan

Great river view, spacious and spotless room, helpful staff

Leisure Partner

10/10

Exceptional

24 Nov 2025

Shuo

Beautiful view from my river view room. Convenience of booking a table in the Dim Sum restaurant as a hotel guess

Leisure Family

10/10

Exceptional

23 Nov 2025

John Man Kong

Very good and very helpful.

Leisure Friends

10/10

Exceptional

19 Nov 2025

mayce

great choice

10/10

Exceptional

16 Nov 2025

marie

The hotel was magnificent and the people were very friendly and polite.

10/10

Exceptional

15 Nov 2025

John

Everything a hotel should be and more!

Leisure Family

10/10

Exceptional

11 Nov 2025

Zhengqi

Exceptional hotel with outstanding service. Hotel is well-maintained, rooms are clean, and the ambience is excellent.

Leisure Family

8/10

Excellent

09 Nov 2025

Wan Yun

The check in time is pretty late. We arrived at 3:35pm and the front desk ti

10/10

Exceptional

09 Nov 2025

James

Beautiful property. Great location

Leisure Self

10/10

Exceptional

08 Nov 2025

Ling

excellent customer service

Leisure Partner

10/10

Exceptional

07 Nov 2025

ROBERT

First time visiting Guangzhou and it was a perfect complement to my stay. Staff was very attentive and hotel was beautiful. The room was very nice and had all the amenities.

Self

6/10

Pleasant

04 Nov 2025

Keung

Room looks very clean. However the the sauna , steam room and shower place are so dirty and terrible. Never clean . People are smoking the change room arear .

Business_and_leisure Friends

8/10

Excellent

27 Oct 2025

Bao

Clean room great fitness center, and good food

Business Self

10/10

Exceptional

26 Oct 2025

Bihai

Great updated hotel. Very upscale hotel with great environment and views. Very friendly staff, best hotel for this trip. We stayed at ritz and w hotel. W hotel HK is the worst, but great location.

Partner

10/10

Exceptional

04 Oct 2025

SHAWN

very good

10/10

Exceptional

30 Sep 2025

Yongzheng

Love it

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Lawrence

we’ve stayed in this hotel numerous times for the past several years. The hotel is clean and staff are extremely helpful and friendly, especially those at the front desk and lobby. We happened to have dinner at Jade River one night and noticed the service has been greatly improved, since we’d a very bad experience last time we tried their tasting menu, especially the server named Likhung, if my memory serves me correctly, serviced at a level above and beyond our expectations. Congrats to the management

Leisure Family

6/10

Pleasant

24 Sep 2025

meiling

The property is old, not impressed. The only thing I like was the breakfast buffet, however, tables were too closed to each other and very loud environment.

Leisure Partner

10/10

Exceptional

10 Sep 2025

joe

I like the design .

Leisure Self

8/10

Excellent

06 Sep 2025

qihong

A very traditional five-star Hotel.

10/10

Exceptional

03 Sep 2025

Randolph

Food is very good.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Lin

Luxury hotel with great services. But the call to front desk or other services no answering.

Leisure Family

10/10

Exceptional

30 Aug 2025

SAI SSU

An excellent hotel with excellent concierges services. They helped us booking the train tickets and provided us very useful information about the local areas. I specifically wanted to thank Mr. Chen who assisted our transportation to another hotel with 5 big pieces of luggages. It’s little hard to find big car in that hotel area without pre booking. So his help was much appreciated!

Leisure Family

6/10

Pleasant

22 Aug 2025

Shing

The White Swan should be an icon of Guangzhou, but my experience was deeply disappointing. Service was slow and unprofessional, dining staff came across as rude, and I was bitten by mosquitoes countless times. For such a renowned hotel, better service and proper pest control are urgently needed.

Leisure Family_with_children

6/10

Pleasant

12 Aug 2025

Tom

Not worth for $ paid

Family

10/10

Exceptional

24 Jul 2025

Bao Qiong

The lobby staff, Horace Chen, 陈灏，is very proactive and friendly. He helped me order a taxi and loaded my luggages to the taxi. He kept me informed about the taxi status. I relaxed and comfortably waited at the lobby lounge area.

10/10

Exceptional

18 Jul 2025

Wei

👍

Leisure Family

10/10

Exceptional

18 Jul 2025

Andrew

Staffs are courteous and polite.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Qianyi

I love the morden clean room with nice city view. The residents get the priority to make a reservation for restaurant. All staffs are courteous and provide impeccable service. I'll come again.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Ian

Clean, beautiful rooms. Nice staff. Sink and toilet were blocked, though.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Stephen

Beautiful hotel with very nice accommodations and facilities centrally located on Shamian Island a quick walk to the MTR. Great breakfast buffet.

Leisure Partner

6/10

Pleasant

26 Jun 2025

Yan

I will Not rate this as a 5 star hotel. The 1st room smells very bad dampness and I have to change into another room. The room is tiny.

Business

10/10

Exceptional

16 Jun 2025

KATHY

very nice surroundings

Leisure Family

10/10

Exceptional

10 Jun 2025

Zhen Liang

Pure luxury hotel.
From the elegant river view from room to the excellent service, every detail is perfection. The dining options are exquisite, and the historic charm of Shamian Island makes it even more special. The staff goes above and beyond to ensure a flawless stay.
A true five-star experience—highly recommended!

Leisure Partner

10/10

Exceptional

10 Jun 2025

XiaoHui

No comment

10/10

Exceptional

07 Jun 2025

song

This is historic hotel. I stayed here 30 years ago and came back, did not feel any aging. Amazing place and location. Will stay here again for next trip.

Business Self

10/10

Exceptional

06 Jun 2025

Zhen Liang

Nice river view and fantastic restaurants and bars in the hotel

Leisure Partner

10/10

Exceptional

30 May 2025

BIN

White Swan is my #1 choice whenever I visit the Canton Fairs (both the Spring and the Autumn Shows). The hotel provides a free shuttle and boat ride to the exhibition hall directly daily during the fairs. The meal options during the fair have been nothing but extraordinary! The hotel staff, as well as their service, are superb as well! I highly recommend this hotel to all the visitors to Canton, both on business and for personal leisure.

Business Self

10/10

Exceptional

22 May 2025

Mariel

Amazing Hotel

it was a wonderful stay, I was there on a business trip and the comfort and service of the hotel are excellent, everything is top level, I will com back for sure.

Business

8/10

Excellent

18 May 2025

PAU

This hotel is a 5 stars hotel but I don't think the surrounding environment and atmosphere are 5-stars level. The public areas in this hotel were a bit noisy.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Louise

Room is of reasonable size.Twin bed is big and comfortable

Leisure

10/10

Exceptional

26 Apr 2025

John

Impeccable!

Leisure Family

10/10

Exceptional

24 Apr 2025

XUEYI

Nice hotel. Good food good staff

Leisure Family

10/10

Exceptional

22 Apr 2025

Lei

The 1st 5 star hotels in Guangzhou still shining bright now a days!

Business Self

10/10

Exceptional

12 Apr 2025

Fan

Best service and location. Executive lounge food is fair compared to other hotels in the same level in the same city. Best view of the room and the room was newly renovated.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Raymond

I really enjoy my stay at the White Swan Hotel.
The staff provided very courteous & excellent services. The breakfast buffet & the Chinese dim sum lunch & Chinese fine dining are all excellent & delicious. The room I stayed is very clean & very comfortable. I will return to stay there for sure.

Leisure

10/10

Exceptional

04 Apr 2025

Astri

The White Swan hotel has upgraded and renovated over the last few years and the result is amazing: an elegantly designed, professionally and warmly run hotel, filled with art in the halls and lobby, with delicious buffet or a la carte breakfasts and other meals. There is also a tasteful bar with night views of the city across the river and a lovely outdoor swimming pool and hot tub. Beautiful rooms feature great city or river views and super comfortable beds and bedding made for great rest between outings in this huge bustling city.

The hotel’s location between the river and the old European quarters called the Shamian district, brings history and contemporary life together. This area is beautifully landscaped, and is filled with cafés and shops and bronze sculptures of daily life and leisure for children and adults.

I look forward to returning. The only recommendation I have is that the front desk staff should know what a cultural treasure of international quality the modern museum right across the river is and have information, especially for foreign guests, about the small ferry from Ma Tou - a five minute walk from the hotel’s 1st floor entrance - which, for 2 yuan, takes one right across the river to the museum (which is three museums on one).

Thank you, White Swan’s excellent staff, from bellboys and concierge, to front desk and restaurant staff and housekeeping.

Leisure Friends

10/10

Exceptional

03 Apr 2025

Wai Chuen

Excellent hotel with very supportive staff. Good facility and room. Highly recommended to any travellers.

Leisure Partner

8/10

Excellent

01 Apr 2025

Albert

Its truly a 5 star hotel

Leisure Family

10/10

Exceptional

24 Mar 2025

Cecilia

There was an issue with the electronics in my room and the staff resolved it promptly.

Leisure Family

10/10

Exceptional

21 Mar 2025

wai

Ben at the reception who greeted us warmly was trying very hard to find us a quiet room. In the end, he upgraded us to a better room. Our room was spacious, very clean with comfy beds and well appointed furnishings.

We thoroughly enjoyed our stay at the White Swan.

Leisure Partner

10/10

Exceptional

13 Mar 2025

kathryn

We arrived at 8 in the morning because of an early flight and expected to just leave our baggage. In fact they let us have our room early which was fantastic.
I’m sure the rooms at the back are great but the river room we had has such a spectacular view that it was worth paying the extra.

Leisure Partner

10/10

Exceptional

12 Mar 2025

JING

I've had a wonderful stay at White Swan Hotel. The hotel is clean, comfortable, has great amenities, and the staff is friendly. The location is also amazing. The hotel's foods are excellent, and the views from the room are great. Tried couple other five stars hotel in Guangzhou but always wanted to come back to white swan, I guess this is the only hotel on my Guangzhou list from now on.

Leisure Self

10/10

Exceptional

25 Feb 2025

Verified traveler

Excellent location and it is definitely the Signature 5 Stars Hotel in Guangzhou.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Lawrence

excellent front desk staff and beautiful river view room. My wife and I had stayed in this hotel several times

Leisure Partner

10/10

Exceptional

24 Feb 2025

Jiansheng

Good

Leisure Family

10/10

Exceptional

24 Feb 2025

Jiansheng

Good

Leisure Family

10/10

Exceptional

19 Feb 2025

Lawrence

it’s still the same issue. dining room staff need to be trained to compete with other fine dining restaurant. Had dinner at the jade river restaurant and tried the tasting menu and wasn’t too impressed. staff needed to be told to change the plates. very friendly but need to be more attentive. comparing with the fine dinner I had at the Grand Hyatt, jade river’s food and service and way way behind

Leisure Partner

10/10

Exceptional

18 Feb 2025

Wan Yun

Nice view and great service

Business_and_leisure Partner

10/10

Exceptional

03 Feb 2025

Wan Yun

All great