Verified traveler
Ok, but only if your room isn't on the 1st floor.
My wife and I booked two rooms, one for us and another for my father in law. His room was on the 2nd floor and ours was on the 1st. Both rooms were comfortable and well appointed. I loved that there's a hotel play list on Spotify and appreciated the special attention for our dog once in the room.
What ruined our stay was the incessant creaking of floorboards from the room above us, the mechanical noise from the air-conditioning and the night long spot lights from the industrial facility behind the hotel. I am pretty relaxed about most things but honestly i have never had a worse night sleep. The next morning I checked the hotel reviews and saw this is a frequent complaint for rooms on the 1st floor. When we told reception how bad the noise was, we'd even recorded it on my mobile it was so bad at one point, they made out like they were surprised. They gave a shrug and that was all they wanted to hear. I am still honestly shocked. This was supposed to be a lux stay, but it was not.
We had dinner in the restaurant the night we arrived. The food was good but very standoffish service. Breakfast the next day was ok, but nothing to rave about.
Check in was fine, but the 4 or 5 chaser emails and then additional text messages before arriving to help make checking simpler for staff (scan your own passport type things) were just a bit officious. If you're paying for a lux hotel, I expect it needs to be relaxing and not work before arrival.
What ruined our stay was the incessant creaking of floorboards from the room above us, the mechanical noise from the air-conditioning and the night long spot lights from the industrial facility behind the hotel. I am pretty relaxed about most things but honestly i have never had a worse night sleep. The next morning I checked the hotel reviews and saw this is a frequent complaint for rooms on the 1st floor. When we told reception how bad the noise was, we'd even recorded it on my mobile it was so bad at one point, they made out like they were surprised. They gave a shrug and that was all they wanted to hear. I am still honestly shocked. This was supposed to be a lux stay, but it was not.
We had dinner in the restaurant the night we arrived. The food was good but very standoffish service. Breakfast the next day was ok, but nothing to rave about.
Check in was fine, but the 4 or 5 chaser emails and then additional text messages before arriving to help make checking simpler for staff (scan your own passport type things) were just a bit officious. If you're paying for a lux hotel, I expect it needs to be relaxing and not work before arrival.
