Sheraton Dammam Hotel & Towers

6/10

Pleasant

06 Jan 2026

Maryam

As usual

Leisure

10/10

Exceptional

15 Nov 2025

Imraan

Perfect hotel

Business

10/10

Exceptional

20 Jul 2025

Sri Harsha

Good place, great staff and wonderful food options. Definitely coming back.

Business Self

10/10

Exceptional

07 Jul 2025

Melisa

.

Business

8/10

Excellent

14 Jun 2025

Khalid

I booked for 3 rooms. The receptionist didn’t allow us to get all 3 rooms. Instead, he insisted that all guests should be available on the same time we checked in, so I had to wait my family arrive to get access for the rooms

Leisure Family

10/10

Exceptional

07 Dec 2024

Ahmad

Great hotel in a great location at a great price!

Business_and_leisure Self

10/10

Exceptional

13 Nov 2024

Dalia

Staff were great, they made our stay a joy. Area around were so convenient. We will come back.

Leisure Family

4/10

Poor

27 Feb 2024

Brian

Won't stay again

Room smelled like cured meat and I'm 99% sure the bed linens were not changed between guests.

Business

8/10

Excellent

08 Dec 2023

OBAID

.

2/10

Poor

23 Jul 2023

Issa

I did not like this place is very dirty. The bed has lice, and the bathroom smells really bad in one night the changed my room three times because of the filth. This is the most disgusting hotel experience I had in my life I paid for one week and I had to get out of the place, next day I do not recommend it to anybody. The only thing good in the place is the staff they were helpful but helpless

Business Family

10/10

Exceptional

28 Jun 2023

James

A great hotel to stay when in Dammam!

We love the hotel! The service is excellent, the receptionists are professional and caring, the doorman is efficient.
The ONLY 'complaint' is the signage for Careem and Uber drivers to find the driveway to the hotel is not clear from the street! LOL. Mapping Apps show the location of the hotel on the street, directly in front of the main front door....but that is no help to the hire drivers. Perhaps the hotel could put better signage on the street (in Arabic and English) to help drivers to find the front door!
Otherwise- we love the hotel and the Italian restaurant has a limited menu, but everything we have eaten there over 3 different visits has been excellent!

Friends_and_family Family

10/10

Exceptional

13 May 2023

Ahmad

Excellent hotel by every standard. I especially appreciated that parking was abundant and the bathrooms were comfortable! I will definitely stay here agai!

Business Self

6/10

Pleasant

10 Mar 2023

Gary

It was comfortable, the breakfast was like a cattle market and I felt it was disappointing. The evening meal in the Italian was very nice and I would go there again.

Business

10/10

Exceptional

09 Mar 2023

Almohannadi

The businessmen lounge has been opened for me and brake fast . And the speed of the entry and exit procedure by the reception

Business Friends

4/10

Poor

30 Nov 2022

Ruaim

Old furnishings, water stains on wall, super cold AC that cannot be adjusted.

Leisure Friends

6/10

Pleasant

01 Oct 2022

Verified traveler

Very old hotel. Very noisy at night due to close proximity of Main Street. Not a lot of food choices.

Business

10/10

Exceptional

27 Aug 2022

MARCO

Excellent welcoming while checking in.
Very professional and courteous guest relationship agent, Miss Mashael.

Business Self

4/10

Poor

08 Aug 2022

Govinda

Not much amenities, website has wrong information about facilities. Staff doesn't know much.

Business Self

10/10

Exceptional

12 Apr 2022

YASIR

Up to expectations

Leisure Self

8/10

Excellent

09 Feb 2022

Alexandra

Great service but the facilities are quite dated

Business

10/10

Exceptional

08 Dec 2021

amit

Very nice , staff is very cooperative and professional.

Business

10/10

Exceptional

08 Aug 2021

Khalifa

كانت أقامتي لمد ليلتين .تسجيل الدخول كان سلس وموظف الأستقبال كان في منتهي الدوق.الغرفه مريحه و نظيفه. توجد مواقف ولكنها غير مضلله.

Friends_and_family Family

6/10

Pleasant

28 Jul 2021

FAISAL

لايوجد الا مطعم واحد ايطالي، الاثاث والموكيت قديم ومتهالك ويحتاج الى تغيير ، جلسات اللوبي متهالكه ، المسبح الخارجي لايوجد مظله والسباحه في وقت الظهر مستحيله والسبب لانستطيع السباحه متاخر بسبب اغلاق المسبح مبكراً ٦ المساء ، موظف الاستقبال رائع ويشكر على حسن تعامله وابتسامته وايضا مواقف النزلاء غير مضلله

Friends_and_family Family

10/10

Exceptional

31 Jan 2021

Verified traveler

It was great 👍

😍😍😍

Partner

2/10

Poor

18 Jan 2021

Verified traveler

Could not hot water in my room in spite of telling hotel management

Business

2/10

Poor

19 Dec 2020

MOHAMMED

Old and nasty

Baaaad

Self

8/10

Excellent

15 Nov 2020

ALAA

Good hotel but old

Good place to stay, good pool,
good location.
but the hotel is an old building

Friends_and_family Family

4/10

Poor

24 Sep 2020

AbdullahAlghuma

Hi how are you
I pay tax two times
When I book you said include tax
But the Sheraton hotel take tax from me
thank you

Leisure Family

6/10

Pleasant

13 Sep 2020

Osama

not very good

alot of dust and some Insects and the wimd sheld is very dirty

Business

8/10

Excellent

09 Aug 2020

Ahmed

The air conditioning was not working properly

Partner

10/10

Exceptional

02 Feb 2020

Mona

The hotel furniture very old
The bedsheets overused
A bit smily

Self

10/10

Exceptional

03 Dec 2019

Hisham

Enjoyable

Excellent and enjoyed it

Friends_and_family Friends

2/10

Poor

30 Oct 2019

Verified traveler

Cleanliness
Poor customer service
Not satisfied with this hotel

Business Self

2/10

Poor

22 Oct 2019

Shaker

Very good but the room was smelly

Very good but the room was smelly

Business

8/10

Excellent

25 Sep 2019

Nasser

One of the best

Location is good and Activity as well

Friends_and_family Family

10/10

Exceptional

16 Aug 2019

Verified traveler

Rooms are a bit outdated, but it is worth the stay. Conveniently located and has everything you need. Staff are really nice too. Definitely coming back.

8/10

Excellent

15 Aug 2019

Verified traveler

Decent place to stay. A bit outdated but comfortable room. Shopping mall nearby. Definitely coming back.

10/10

Exceptional

12 Aug 2019

Verified traveler

Nice place to stay in Dammam

Hotel is a bit old, but they tried to make sure that it meets the expectation. Rooms sizes are fine, and bed was pretty comfortable.. Bathroom is a bit outdated, but no issues with the water or anything. Many parking spaces in front of the hotel, nice pool and spa, and decent breakfast as well. Shopping mall right across the street so staying here is quite comfortable. Not to mention, here they have multiple restaurants, you have variety of options if you don't want to leave the hotel, and this is absolutely a plus. I am definitely coming back again.

6/10

Pleasant

04 Aug 2019

Verified traveler

The level of service in the hotel and customer care is not as it was in the first place, there is a big difference in the service provided

Leisure Family

8/10

Excellent

27 Jul 2019

Abdulrahman

I think I will go there again.. 8/10

I enjoyed my 3 days stay at Sheraton Dammam. I arranged several meetings at the lobby and I was happy with the services. Likewise, I thought restaurants there were also great. I visited the Japanese/ Chinese resturant on top gloor as well as a resturant at lower level. Both had nice food with very reasonable prices.

2/10

Poor

21 Jul 2019

Wala'a

1) There was some constructions going on the 20&21 floor. Thus, they had to gave me a \"smoking room\" so I wouldn't be disturbed from the constructions going on.
2) I went into the room, the smell was horrible, the bathroom was dirty, the towels were dirty and smelly. And the minute I pulled the bed cover away THERE WERE SOME CLEAR STAINS on the bed sheets!! I believe it's blood /chocolate stains or maybe something even worse.
3) I called room services and they come and wanted to change the sheets. The housemaid confirmed that he changed the sheets himself as if he's accusing me of the stains, and the stains were not that bad!! STAINS ARE STAINS no matter how big or small they are!
4) I asked to change the room not only the sheets. First they had the nerve to ask me to change the room type (queen to double bed) instead of offering me something better!!. the manager stepped in and offered a new room(same type), late checkout, and a fruit basket.

the manager was kind. yet I wouldn't go back or recommend this hotel to anyone!
This is a Hygiene issue.

Leisure Self

10/10

Exceptional

27 Jun 2019

Arti

Recommended for business travelers. Keep it up!

Cozy & comfy rooms; great view; great room service; elaborated breakfast menu. Overall a good experience

2/10

Poor

23 Jun 2019

Verified traveler

Expedia took the money from my credit card and the hotel took the payment for everything in cash as well. So I’ve been charged twice. I have all the invoices that I paid. I would highly appreciate it if Expedia would return back the money the took. Thank you in advance.

4/10

Poor

10 Jun 2019

Verified traveler

swimming pool was miserable
cleanness for room was satisfied

Friends_and_family Family

10/10

Exceptional

06 May 2019

Verified traveler

It is nice to spend your vac. But shieshah smoke at the pool was not a good decision. Need to be reviewed.

Leisure Self

8/10

Excellent

04 May 2019

Verified traveler

Nicely situated hotel with many shopping centers around. The room is large enough and comfortable.

Business_and_leisure Family

2/10

Poor

06 Mar 2019

Verified traveler

Nothing, how is this place called Sheraton! What a disaster.

I feel i need a shower everytime i touch anything. Really thinking to go out for another hotel to sleep well.

Business Self

8/10

Excellent

28 Feb 2019

Verified traveler

Key cards kept failing and breakfast staff would ask if I wanted juice or coffee when I clearly had full cups sat in front of me but apart from that I was very happy with the place

Business Self

10/10

Exceptional

17 Jan 2019

Jonathon

Good Stay

Good Stay

4/10

Poor

10 Jan 2019

Paul

Disappointing Stay

Tired and Dated rooms, desperately needing a refurbishment. I paid a premium price for a suite and was terribly disappointed. The room wasn't particularly clean, my air-conditioning wasn't working and I had to get an engineer out. My tea cup brought with my dinner order to my room was dirty and had lipstick marks on it. Carpet was stained. All power sockets were two pin.

2/10

Poor

21 Oct 2018

Verified traveler

Poor

My room was near the elevators, it was noisy and I couldn't sleep well. Also, staff were rude and don't respect residents privacy. I won't come back again.

8/10

Excellent

09 Sep 2018

Abdulrahman

Quick check in and check out. A liitle bit disappointed with their food. I would prefer ordering from outside restaurants next time.

10/10

Exceptional

02 Jan 2018

Verified traveler

Good place to stay

Old facility, clean in very good condition provides all services needed for a basic stay. Luxury wouldn't be a description of the hotel

6/10

Pleasant

30 Dec 2017

Verified traveler

Old, need some renewal
Not allowing outdoor food.

The staff are friendly.

8/10

Excellent

11 Nov 2017

Adam

Lovely Property :)

A great hotel to be honest , right in the middle of the city . Everything is nearby , from malls to restaurants . Never had to go for away for anything .

Lovely hotel , would recommend to future travelers travelling to Dammam .

6/10

Pleasant

15 Oct 2017

jean

Hotel needs to modernize. Was there in 2011 and 2014 and nothing was changed. Price high for the quality... definitely no longer 5 stars. 3 stars at best. Breakfast good. Prices expensive.

10/10

Exceptional

26 Aug 2017

Mahasin

Great stay

This was a business trip but it turned into relaxed and comfortable stay as well. Staff were really helpful and friendly, the hotel was very good and room was clean, breakfast and dinner were great, foods was good, tasty. All over the stay was excellent.

4/10

Poor

23 Aug 2017

mohammed

Rooms smell, mosquitos came out of the restrooms.
I talked with a manger and he said he will contact me but nothing happened.
It doesn't deserve to be five stars and so pricey for the quality.

6/10

Pleasant

26 Jul 2017

Verified traveler

Nice hotel but not beach view

overall a pleasant stay, comfortable, clean and friendly staff. however the breakfast buffet was overly expensive for the quality of food presented. Need improvement of breakfast menu. Also my stay was for 10 days and didn't get a room overlooking he sea instead got room facing fast food restaurants.

10/10

Exceptional

04 Aug 2016

Mahasin

great stay

The hotel was excellent in everything, if the main street was not closed for the construction work, it would be easier to get to the hotel and shopping mall and restaurants around.

4/10

Poor

16 Jul 2016

alfa

good

good

8/10

Excellent

08 Jul 2016

Verified traveler

The best hotel in Dammam. Good location and wonderful staff. Facilities are maintained properly

10/10

Exceptional

26 Apr 2016

WALEED

Good hotel

Very good

6/10

Pleasant

06 Mar 2016

Verified traveler

Great location for business purpose

Nice Hoddle ... But old building
I strongly recommend to renovate this building

location are super room size are very comforted

8/10

Excellent

05 Jan 2016

Verified traveler

Short staying

Not bad

Partner

8/10

Excellent

25 Oct 2015

Fahad

A Five Star Hotel: nothing extraordinary

What you would expect from a (brand) five-star hotel; not more, not less. It's on my short list of hotels if I visit Dammam mainly because of its location.

10/10

Exceptional

24 Aug 2015

Muath

One night only

Great hotel.

Partner

10/10

Exceptional

15 May 2015

jassim

Nice hotel

Nice hotel. Nice restaurant. Clean nice facilities. Good spa and good gym. But little bad smell in the bathroom

6/10

Pleasant

18 Feb 2015

Serag

Sheraton Dammam

Stayed two nights for my wedding night and the night after. Despite the fact that I special requested for the room to be prepare for this night. Nothing was really prepared. The room was normal and the condition of if was ok.

Partner

2/10

Poor

21 Sep 2014

Verified traveler

Lousy service and unclean room

Room smells,breakfast and food at lebanese restaurant is far far below any 5 star standard.All service are charged extra for eg steam,sauna,jacuzzi etc.Front desk messes up with the billing and all charges needs to be verifies.Takes 30 minutes to checkout with only 2 front desk official at the front desk at peak time

6/10

Pleasant

23 Aug 2014

Verified traveler

Food in the hotel is below standard, work going on in the hotel at present, 45 mins from the airport, the mens spa is one of the best I have been in

10/10

Exceptional

19 Aug 2014

Verified traveler

Thehotel of all Sheraton on gulf area

2/10

Poor

03 Aug 2014

Murtada

Hotel prices

Very expensive prices and it does not worth it. The hotel's buffet is good though. But it still expensive. I stayed for two nights but my room was not cleaned. The fridge in my room was empty although I have paid the deposit. There is only three resptionists and it is always crowded by them. They take too long to check you in.

10/10

Exceptional

27 Jun 2014

Salah

Great location

Grate Quality of service

4/10

Poor

25 Jun 2014

emakhoul

clean room, horrible food

One of the few hitels in the region which still charge for Internet.

I ordered chicken wings to the room and they were all burnt, like cooked in old oil