Sara
I am writing this review so that the hotel can properly educate their staff on guest safety + property management NOT to get someone in trouble.
Last night 6/17, the smoke alarm in my room started going off at 11pm. Obviously out of concern me and my family immediately jumped out of bed and ran out. We noticed that no other rooms evacuated and when the alarm turned off we inspected our room. No fire. Then it went off again at 11:05pm. Immediately I contacted the 24/7 contact number the hotel had provided. The person on the other side apologized and said it must’ve been an error.
We went to sleep but it went off again around 11:40 and once again our sleep was disturbed. This time I called the number and instead of the person showing concern, they told me to remove the batteries from the alarm so it wouldn’t bother us again. THIS IS A LIABILITY. At first I was willing but I ultimately asked the person to come and replace the alarm so we could have a proper one.
It is absolutely not okay to not have working fire alarms in rooms and this should NOT have been suggested. I understand that it was late and perhaps that’s why they were hesitant on coming to do their job but accidents can happen at any moment and this made me feel very unsafe. I am grateful they ultimately replaced it but I should have had to contact them multiple times or been awoken multiple times for action to be taken.
Last night 6/17, the smoke alarm in my room started going off at 11pm. Obviously out of concern me and my family immediately jumped out of bed and ran out. We noticed that no other rooms evacuated and when the alarm turned off we inspected our room. No fire. Then it went off again at 11:05pm. Immediately I contacted the 24/7 contact number the hotel had provided. The person on the other side apologized and said it must’ve been an error.
We went to sleep but it went off again around 11:40 and once again our sleep was disturbed. This time I called the number and instead of the person showing concern, they told me to remove the batteries from the alarm so it wouldn’t bother us again. THIS IS A LIABILITY. At first I was willing but I ultimately asked the person to come and replace the alarm so we could have a proper one.
It is absolutely not okay to not have working fire alarms in rooms and this should NOT have been suggested. I understand that it was late and perhaps that’s why they were hesitant on coming to do their job but accidents can happen at any moment and this made me feel very unsafe. I am grateful they ultimately replaced it but I should have had to contact them multiple times or been awoken multiple times for action to be taken.
