Centurion Hotel & Spa Classic Izum

6/10

Pleasant

10 Jun 2026

Ananya

Good experience overall

Friends

8/10

Excellent

07 Jun 2026

George

The location of this hotel is outstanding—one of the best areas in Tokyo. The neighborhood is very safe, convenient, and provides easy access to many of the city's major attractions, restaurants, and transportation options.

The staff were exceptionally helpful, courteous, and professional throughout our stay. They were always willing to assist and made us feel welcome.

The only drawback was the size of the rooms, which are quite small. Initially, the room was too cramped for me and my son, so we had to change to a larger room. Fortunately, the staff handled the room change efficiently and made the process very easy.

Overall, we had a very pleasant stay. The excellent location and outstanding service more than compensated for the small room size, and I would gladly recommend this hotel to anyone visiting Tokyo.

Family

10/10

Exceptional

06 Jun 2026

Todorov

Super location next to the metro Asakusa-Mitsuke

Self

4/10

Poor

05 Jun 2026

Mitchell

Staff was terrible. We got bait and switch with the family room. With all our family listed, we were told kids don't count, so pay up for more beds. BEWARE!

10/10

Exceptional

04 Jun 2026

Jason

Clean room great location and helpful staff

10/10

Exceptional

04 Jun 2026

David

This was a great hotel. Its best feature is the location - easy access to 5 different metro lines and in a busy, safe, and active area with plenty of food options. The staff were excellent and always helpful. Be ready for the very small rooms, I think this will be the same for all hotels in Tokyo in this price range. We wanted to get a larger King room for my wife and I to share, but we determined that we could each get our own smaller single room (standard double?) for only a few hundred $$ more (over 7 days total), and we were much happier with the extra space and flexibility. The standard double room is like a cruise ship room - 2 people could squeeze in but there is not a lot of extra room for your luggage. The bed is up against the wall or window on 3 sides, the TV was in front of part of the window - blocking the view. There is a small refrigerator in a cabinet / desk combo area. One of our rooms had a smart TV, one room had an older TV with only 10 channels.

Partner

10/10

Exceptional

04 Jun 2026

Reynaldo

Great staff. Dated rooms

Partner

10/10

Exceptional

04 Jun 2026

Gates

Everything was nice and clean

10/10

Exceptional

03 Jun 2026

Alex

Great location. Took a while to get the AC to work but overall great experience.

Friends

8/10

Excellent

02 Jun 2026

Karen

Location was great, near restaurants and train station.

Family_with_children

2/10

Poor

02 Jun 2026

Thomas

the only pro is the location. the actual place was nasty and smelt awful. Dirty and dusty. Comparable to a dirty motel in the US.

Family_with_children

10/10

Exceptional

01 Jun 2026

Gardnor

We booked Grand but was put into other building across the street Vintage. So, we had to go to another building to do laundry. Hall way deco needs to be fixed. But, other than that, staff in Grand is very nice and room is clean.

Family

2/10

Poor

30 May 2026

Jennifer

This hotel is Terrible, the room was dirty, smelly, the hotel overall was not like the pictures in Expedia. The location is close to a subway line, but the area is bad at nighttime.

Not a place to stay with your family.

Family

8/10

Excellent

27 May 2026

Jessica

Very good kind personality grate

Friends_and_family Family

10/10

Exceptional

26 May 2026

Jenny

The staff at Centurion Grand Hotel are absolutely amazing! They treat you with a great amount of hospitality and kindness which put me at ease while traveling. I also thought that the room was sufficient in size and didn’t feel too cramped. Most importantly, this location is the key point of the hotel. It is less than a 5 minute walk from the Akasaka-Mitsuke line, which connects you to great shopping hubs like Shibuya and Ginza. I would highly recommend this hotel!

Partner

10/10

Exceptional

25 May 2026

wentao

Niceeeeeeeeee

10/10

Exceptional

24 May 2026

Ronalyn

Offer a buffet breakfast option

Friends

10/10

Exceptional

23 May 2026

Carolina

Enjoyed our stay! Clean rooms! Friendly staff!

Family

10/10

Exceptional

21 May 2026

Dennis

Great location. Easy to access metro. Hotel staff were friendly. Great nights sleep.

Family_with_children

10/10

Exceptional

20 May 2026

Emmy

fantastic stay! the rooms were clean, and the staff were just lovely.

Friends

8/10

Excellent

19 May 2026

Lucy

The location is good and very convenient.

Family

10/10

Exceptional

18 May 2026

Guillermo

Great!!!

10/10

Exceptional

17 May 2026

Balaji

Room was clean. Staff were extremely courteous and kind. I have never seen such a courteous staff anywhere in the world during my stay.

10/10

Exceptional

16 May 2026

GERARDO

Fortunately, I had the opportunity to stay in this hotel. Expedia solved a problem with my planned reservation in another site and the result was very good for me. I liked the location, the staff is very attentive, the room was cleaned and the times I ask for making the room, all works with no problem. Definitely, I repeat this site in my next trip to Japan.

Friends

8/10

Excellent

16 May 2026

Moses

Great staff, very responsive and easy to communicate. The area has endless amenities from convenience stores to higher end restaurants.

4/10

Poor

10 May 2026

Babu pranay kumar

Not clean and didn’t met the pictures shown in the application.

Friends

10/10

Exceptional

07 May 2026

Balaji

Staff were very courteous

10/10

Exceptional

06 May 2026

Nathalie

The suite is a great size for a stay in Tokyo. Staff are all attentive and helpful. My mom said the cleaners are very thorough as she happened to be in the room one time. We enjoyed our stay here and this is very convenient location with lots of good places to eat at.

Family

10/10

Exceptional

02 May 2026

Rebekah

The staff was very friendly and helpful

10/10

Exceptional

02 May 2026

Franchine

My 12-hour layover in Tokyo turned into something unexpectedly memorable thanks to Centurion Hotel Akasaka.
After a grueling 14-hour flight, I needed a quick place to rest and booked this hotel somewhat hastily and it turned out to be the best decision I could have made. This is easily one of the best hotel experiences I’ve had, especially for a first visit to Tokyo.
The location is incredibly convenient, close to everything you might need even on a tight schedule. I arrived late at 11 PM and checked out early at 6 AM, yet everything felt seamless from start to finish.
What truly stood out was the staff. They were intentional, attentive, and genuinely thoughtful. It was raining when I arrived, and they made sure I was taken care of in every way. To top it off, I was even upgraded, which made my short stay feel extra special.
If you’re passing through Tokyo or even staying longer, I would highly recommend this place without hesitation.

Self

8/10

Excellent

26 Apr 2026

Rita

The hotel is in a great location, staff is friendly and helpful. The rooms are small, though, but expected in Jspan.

Partner

6/10

Pleasant

25 Apr 2026

LUIS

Muy buena ubicación, personal excelente, propio de Japón. Las habitaciones ya un poco viejas y falta de mantenimiento peor por el lugar donde está esta buenisimo. Centeico y a 2 minutos de la estación de Akasaka.

Family

10/10

Exceptional

22 Apr 2026

Detracuase

The staff was very helpful with my questions.

Self

10/10

Exceptional

20 Apr 2026

Guillermo

Great

10/10

Exceptional

20 Apr 2026

Daniel

Great location, helpful staff, nice rooms. Would stay here again

Partner

10/10

Exceptional

19 Apr 2026

Anella

Great staff!

Family

8/10

Excellent

18 Apr 2026

Danielle

The staff was very kind and the room was nice and clean. The pictures of the room were very different, but again it was clean and comfortable. The location is also perfect.

Partner

2/10

Poor

16 Apr 2026

Eric

We booked 4 nights, and at check-in, we walked out of a downpour & into the Tokyo’s saddest escape room.

Door opens, bam. Full-on “someone peed the bed and let it marinate” stench. Not a gentle whiff. This was the aggressive variety. The AC was dead, naturally, so the humid little sauna just kept slow-cooking that aroma. The wallpaper peeled and there were kick marks on the wall. And there on the carpet? One fat, solitary toenail clipping. Classy.

I never complain, but I went back downstairs. The Indian gentleman followed me up, took one long sniff, and declared everything “fine.” We stared at each other. It was then I realized we were on our own. No one was coming to save us.

My wife asked for an extra sheet so she could at least sleep on the couch instead of the bed. Denied. That, we were informed, would incur a third guest charge, of course. Nothing says luxury like paying more to avoid the bed you’ve already paid for.

We asked for a refund. No. Then for a different room. Manager said they were full,which seemed aspirational at best and suggested we check out at 11 the following day, & maybe swing back at 3:00 to see if anything “opened up.” A move carefully lifted from the Ritz-Carlton playbook.

Without a functioning AC, we had to sleep with the open window. From below we listened to the dulcet tones of drinking, singing and finally at 5 am, construction. We lasted one night. Uninhabitable. We ate the cost of the remaining three, and ran. I suggest you do the same.

Partner

10/10

Exceptional

15 Apr 2026

Rochelle

Friendly staff

Friends

8/10

Excellent

14 Apr 2026

Rahzé

Clean room, not much AC. Onsen facilities may be nice, but not tattoo-friendly. Staff is incredibly kind and extremely accommodating!

Partner

8/10

Excellent

14 Apr 2026

sanjeev

There are two properties the Grand Centurion and the Centurion Vintage. Even tbough book rooms in the Grand on Expedia you may be assigned a room in the Vintage. The Vintage, as the name suggests is older and mustier.
The staff is friendly and makes up for some of these shortcomings.

8/10

Excellent

14 Apr 2026

mitchell

Nice place close to Akasaka-Mitsuke station. Staff very friendly. AC works fine. Three beds in one small room and not much space to walk around. Two beds were squeezed together on one wall and one fold out bed on the other. Bathroom was normal (read small) but functional. Hot water would go cold and back to setting every few minutes in the shower. Didn’t spend a lot of time there so it was ok.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Espiriza

The service is excellent, staff at reception spoke good English and very helpful. The cleaning staff do a great job with the room. Even after forgetting to place “clean room” sign they still replace towels and replenish amenities.
I loved the location of the hotel, train stations a short walk away and 20 mins to Shinjuku, Shibuya and Ginza. There are plentiful of eateries and bars in the area. I would recommend to walk a little further out past Harry Potter cafe for nicer quieter restaurants and cafes but most cafes don’t open until 11am if you’re wanting breakfast/brunch. There is a 7 Eleven just across the road, and many more convi stores nearby.
The laundry room need improvement, outdated machines and area doesn’t have seats to wait for washing. This was the only negative I could think of.
I would recommend this hotel for singles/friendship groups and families.

2/10

Poor

12 Apr 2026

Justin

Nasty hotel, outdated, totally worn out, overpriced. Think disgusting in-rook shag carpets, showers, sinks, and toilets that don't work, and worn out, scratched up, and destroyed walls, desks, and beds. Avoid at all costs.

Partner

8/10

Excellent

11 Apr 2026

Jonathan

The staff and location of property was great! The room was very clean too! Only issue I had was that the room felt humid and I was not able to open up a window to let fresh air in

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

James

Excellent. JJ

10/10

Exceptional

08 Apr 2026

Chigozie

This hotel is great and I loved the location for our group. Staff was always ready to to help and they were so kind.

Friends

10/10

Exceptional

06 Apr 2026

Maurice

Staff were very courteous and helpful with all our inquiries about transportation, directions, coffee, extra pillows. Lots of stores and restaurants nearby. Close to transit connections.

Family_with_children

10/10

Exceptional

05 Apr 2026

Gus

Customer service is the top of the line at this Hotel. Room was small but filled with several grooming & hygiene items. Bottled water was available daily.
Common area was on first floor had musical instruments for use and for hired musicians in the evenings.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Nghia

Had reaerved a room with pull out sofa bed was downgraded and charged same amount. Move to annex across the street and was not in the main building. Had to cross construction area with tools and building materials strewn everywhere woth luggage and my yound daughter in tow. Stains on the sofa and floorof the room. Never stay here again.

Family_with_children

6/10

Pleasant

02 Apr 2026

Zulia

On the downside, the hotel is a bit dated, and some areas like the hallway and elevators could use maintenance. Overall, it’s a practical choice if you’re looking for a budget-friendly stay with essential comforts, but don’t expect luxury.

6/10

Pleasant

31 Mar 2026

Vamsi

if in hurry and want and quick commute to the train station and dont mind staying out most of the day and pay about $260 per day. ( we are three people. 2 beds). then i would say take this. by the way. there is no breakfast.
many many places to eat in walking distance.
not a shopping district ( stay in Ginza or Shinjuku if you are into shopping)
my reccomendation is book a month ahead and book in Ginza or Shinjuku. and take a hotel with the breakfast included ( ask for luxry breakfast with both western and japanese items). you will get it for the same price or even lesser depending on when you go.
i think the prices are cheapest in summer and deep winter.
they clean the rooms daily. staff is good. no breakfast. there is on-site laundry.
i am visiting Japan for the first time so i did not knaw any better. but if i have to visit Japan again i wont stay at this place simply because i think i can find a better value. this place is not expensive but its not cheap either. definetly not a luxury place.

Family_with_children

2/10

Poor

30 Mar 2026

Pui

They send us across the street to the old building, no lobby,no reception desk.hallway wall and carpet are old and dirty, bedsheet and blanket not look clean they have many yellow spots, i ended up had to buy disposable bedsheet and blanket cover them before i slept on it.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Isabel

Room was always clean , always provided us with waters which was always nice after a long day of walking. The always greeted us coming into the building . Transported luggage with no issues . Great place near dontonbori river and shops

Partner

10/10

Exceptional

26 Mar 2026

Felicita

Overall great hotel. Near train station, about a 5 min walk. Room is tight (we had had 3 ppl) but being out and about all day, you really just need a comfortable bed to rest on. Out of 4 hotels we stayed at, this was the most comfortable bed. Staff is very friendly, service was great. They had entertainment on certain evenings like a piano player. 7 eleven a few seconds away. Numerous restaurants/bars nearby. A few nights, we could hear ppl outside laughing/yelling but it didn’t last long. It was nice they had washers and dryers available. This hotel was our home base for 5 days while we explored Tokyo area.

10/10

Exceptional

24 Mar 2026

Gabriela

perfect location, worked so great for our trip

Friends

10/10

Exceptional

20 Mar 2026

Joyce

Staff really nice and accommodating

Partner

10/10

Exceptional

20 Mar 2026

mathew

Excellent location very close to metro and lots of shops near by to eat. Great staff and good vibe.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Christopher

READ BEFORE YOU BOOK:
IF YOU BOOK THE ANNEX YOU ARE IN AN OLD BUILDING THAT LOOKS DIRTIER AND LESS APPEALING.

I’m not a picky traveler and I hate giving bad reviews, unfortunately the annex booking isn’t advertised as much as I would like and the pictures are not of the actual rooms, they are of the new building better rooms.

Because of this I gave a 2 star review, otherwise it’s was doable, I stayed for 6 nights and it’s a great location to get all around Tokyo - it would have been just a typical tiny 3 star Tokyo hotel but because of the false advertising and lack of notification I had to give a poor review. It definitely isn’t the cleanest, nor pretty hotel but it gets the job done if you’re looking for something cheap and you just sleep in the room. The king bed was a huge plus because Tokyo hotels usually have tiny beds so that was great. Lastly, the laundry is in the main building, very old machines and take coins only, you need to bring your own detergent which is annoying because other hotels supply it but it’s an easy pick up next door in 7/11.

Overall, would I stay again, No. Was it doable for the price and king bed - yes.

Partner

10/10

Exceptional

16 Mar 2026

Tyler

Clean room | air conditioning and heating

6/10

Pleasant

16 Mar 2026

Nelda

The dryer is too high to reach and need to use stepper, the floor on our room is a little bit dirty not sure if they sweep it . The staffs are very courteous, helpful and nice to talk too.

Family_with_children

10/10

Exceptional

16 Mar 2026

Joshua

Room was clean. Akasaka area is a great location.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Nikolas

I thought I was booking the main hotel. All the pictures on Expedia were of the main hotel and when I arrived I booked the annex unknowingly. All it said in the description is annex but who knew there was a “vintage” building across the street when there wasn’t any pictures of those rooms. We got there and told us we booked the annex. Room felt dirty, furniture all scratched up, and smelled like bleach. Went to the front desk and they showed me rooms I originally booked and told me that all rooms are the same. I told them to come check the other building with me to tell me in person both buildings rooms were the same. They refused. Had to pay an additional $250 to get the room I thought I booked. There are better hotels in the area.

8/10

Excellent

14 Mar 2026

Michael

Best location ever. Amazing neighborhood with tons of restaurants and shops. A wonderful place to come back to after a long day exploring. Staff is very nice

2/10

Poor

11 Mar 2026

LACEY

Holes in the walls. Room extremely dark. Rooms looks nothing like the pictures on the website. Left with bumps on body

4/10

Poor

10 Mar 2026

Johnny

This photos of this place look super nice but in reality, it is not. This place is kind of a click bait. I was sent to their \"annex\" hotel across the street and it was just horrible. It is nothing like the pictures. originally i wanted to stay another night for the location but i left quickly the next day. You can get much better hotels for the price you pay

4/10

Poor

04 Mar 2026

Kelvin

Air Con is turn on only upon request. Even if requested, staff disagreed as outside is cold. However, room was warm and need AC to cool down

Family_with_children

10/10

Exceptional

04 Mar 2026

Ziwen

Room and service was good

10/10

Exceptional

02 Mar 2026

Robert

The staff are perfect. It makes the experience that much more. The area surrounding the hotel has hundreds of food and drink options with convenience stores less than 20 seconds away. Both train stations are less then 5 min walk.

Family_with_children

10/10

Exceptional

02 Mar 2026

Mariana

Very close to a train station and so many restaurant options near the area. If you enjoy night life this is certainly the place to say. The room is a great size.

Partner

8/10

Excellent

02 Mar 2026

Richard Pak-Hoi

The location is really convenient. It is just several train stations away to most destinations. The hotel staffs are really polite and helpful. The room is small, which is typical in Japan.

Family_with_children

8/10

Excellent

28 Feb 2026

Paul

The room was clean and the bathroom clean and spacious. The hotel is conviently situated close to 5 Tokyo metro lines. It is surrounded by excellent bars and excellent restaurants covering all the major Japanese styles of cooking and a good range of grades of service. From fast and simple through to top level dinning experiences

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Francisco

2 minute walk from the train station such an amazing stay and helpful staff, everything was great.

Partner

6/10

Pleasant

21 Feb 2026

Miya

We only stayed one night but the room was pretty tight. Definitely an older hotel because there were signs of wear and tear. Nice bathroom though

Friends

10/10

Exceptional

18 Feb 2026

Alteamor

The hotel was clean and beautiful! The staff were absolutely friendly and accommodating! The location was perfect! Close to the station which connects to all major hubs without having to transfer lines too much.

Family

8/10

Excellent

15 Feb 2026

Brenden

Great stay and service honestly. Only thing is the pictures of the rooms are a little misleading. Rooms are very small and hard to move in, even with just 2 people.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Fernando

Staff was really helpful and friendly.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Alessandro

Excellent in everything

Business

10/10

Exceptional

01 Feb 2026

Simon

Nice staff

10/10

Exceptional

27 Jan 2026

Ashley

The location of this hotel was extremely convenient to other parts of Tokyo and there were a lot of dining and shopping options nearby. The staff were incredibly helpful. We would definitely stay here again!

Leisure Family

10/10

Exceptional

26 Jan 2026

Rodrigo

Clean and Friendly staff

Partner

10/10

Exceptional

23 Jan 2026

Elaine Christina

I stayed at Centurion Grand Akasaka with family. The staff were friendly and extremely helpful. The rooms were clean and spacious. The location was perfect for us, close to restaurants 7/11 nearby and Picasso store (part of donki) would stay here again!

Leisure Family

10/10

Exceptional

20 Jan 2026

Megumi

Spacious room, good services

8/10

Excellent

20 Jan 2026

koji

room703 is

10/10

Exceptional

20 Jan 2026

Anthony

The rooms were pretty great for such a central location. The neighborhood was very cute and the hotel building and lobby itself was giving off luxury. Would definitely stay here again!

Leisure Friends

10/10

Exceptional

18 Jan 2026

Cirilo

Lobby features a beautiful hardwood table seating 8–9, with unlimited free espresso/coffee and tea for working or waiting. A 7-Eleven is steps away, with other convenience and drugstores nearby. Shibuya, Shinjuku, and Ginza are all one direct train ride away (≈20–25 minutes).
Each guest is provided with a Japanese-style bathrobe and hotel slippers. Daily towel changes and room cleaning are available, with full replenishment of toiletries (toothbrush/toothpaste, comb, hair tie, cotton swabs, shower loofah), and beds made daily. The service desk is open 24/7.
There are plenty of dining options within walking distance.

Leisure Family

8/10

Excellent

18 Jan 2026

Miguel

God

8/10

Excellent

15 Jan 2026

Alexander

great welcom from staff
sauna l/ hot tub you pay 500yen for one ol' hour which is ok
twin room sufficient but small sgain ok
TV only local stations

2/10

Poor

13 Jan 2026

Jose antonio

We just stayed one night and ask for a refund, the place is a scam , if you see the photos nothing is even closer to what you showed in your page.

I strongly recommend to review and try to avoid this kind of scams. I recognized the staff were very kind and helpful .

Leisure Family

6/10

Pleasant

13 Jan 2026

Jonathan

Staff was great good location, clean room but way to small.

6/10

Pleasant

13 Jan 2026

Joyce

Clean, Comfortable, but don't expect any assistance from the front desk folks.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Edna

We haven’t tried their breakfast because we always have to leave very early in the morning. We just grab coffee and bun from the nearby Seven Eleven which taste good too.
Their employees are all excellent in their job. The facility is clean. We just felt bad because I reserved a non smoking room but for whatever reason we got a room that allows smoking. The smell of cigarette smoke is a little bit not pleasant; other than that it was a good and pleasant stay.

Leisure Family

10/10

Exceptional

11 Jan 2026

VIVIAN

This hotel is very close to the train stations and stores. We were able to go different restaurants in the area. The staffs are very polite, friendly and helpful. I would like to stay this hotel again.

Family

2/10

Poor

11 Jan 2026

Kangping

We reserved a nonsmoking room only to find out they gave us a smoking room. When we asked for a nonsmoking room at the check in, the attitude was cold and we were told “go talk to the booking site you used, we can’t do anything”. We ended up staying in the smoking room for a week. During the stay we lost one door key and they charged three thousand yan for replacement.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Duya

Very clean, good location

10/10

Exceptional

06 Jan 2026

Myriam

Staff was very attentive and the rooms were clean

Leisure Family

8/10

Excellent

06 Jan 2026

Alan

Staff were extremely courteous and attentive. Rooms were clean, but felt dated. We stayed in the annex building which is just across the road from the main tower. Laundry facilities are on the 3rd floor of the main tower.
Location is convenient, short walk from a couple of subway stations sitting across multiple lines. Plenty of local shops for local eats.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Calvin

This hotel's location is awesome. It is conveniently located near multiple subway lines. Plenty of restaurants and convenient stores nearby. The staff is super nice and hotel is pretty clean. The only drawback is that the rooms are really small (normal for Japan), and sometimes the water in the shower has inconsistent temperature (hot, then cold, then hot again. But other than that, we like it and would stay there again.

Leisure Family

6/10

Pleasant

05 Jan 2026

Justin

Staff are excellent, service good, but rooms could do with renovations. Great location

Leisure Family

2/10

Poor

03 Jan 2026

Aiisha

The hotel was old dirty and smelled really old and musty