Name: Hotel Ciputra Semarang managed by Swiss-Belhotel
Address: Jl. Simpang Lima No. 1, 1 10 0, Semarang, 50134, ID

10/10

Exceptional

04 Jan 2026

robert

very clean, great check in and comfy bed

Leisure

10/10

Exceptional

25 Oct 2025

Bruce

Fabulous hotel. An excellent value. Staff was courteous and capable, and food was good. I would recommend this hotel to anyone staying in the area.

Self

4/10

Poor

06 Mar 2025

Kadiman

Hotel room need to Refurbish

Hotel location is good connected to the small mall.But hotel room condition is run down and smell really need to refurbish not worth for the room charges

Business

10/10

Exceptional

04 Mar 2025

August

Great Stay in Semarang

The property is a bit old, however there are benefits with older ones. Room was larger than newer hotels, but most importantly it was clean, staff were very polite and friendly, and the location is best.
The lobby was also spacious and very welcoming.

Partner

10/10

Exceptional

12 Aug 2024

MUHAMMAD SUHAIMI

Friendly service

Leisure Family

6/10

Pleasant

20 Jun 2024

Tistha

Eh, the hotel is just “okay”

Slipped twice when getting into the bathtub. The tub is too high and not safe .

Friends_and_family Family

6/10

Pleasant

26 May 2024

Maya

I didnot realize this hotel condition is very old and dirty now. This hotel used to be my favorite hotel before covid. Time changed. Not anymore. I would rather stay at Tentrem Hotel if I know there is Tentrem nearby. So sorry. Lobby staff are very friendly. Some staff in breakfast area seemed not happy to be there. Room ran down. Bathroom is very dirty and old. Good thing is in the mall. Not very secure because public can in and out from shopping entrance door and very shock when elevator not secured from that side. I dont know it’s only that night or always been like that without none pay attention. Unfortunately will not come back even for free. So sorry.

Leisure Family

6/10

Pleasant

13 Jun 2023

Tistha

My opinion.

hospitality up front was good. I'm a bit disappointed cause I've asked twice for extra pillows and they still never came to my room to give them to me. In the past, before Covid, during breakfast, someone would always ask me if I'd like coffee or tea, unfortunately this time, no one did. The towels they have in our room looked like it was from 20 yrs ago. but overall, for the money i paid to stay there, it was 'Ok\"

Friends_and_family Family

10/10

Exceptional

29 May 2023

Titania

love

8/10

Excellent

25 Oct 2022

Jack

Check in was very efficient, room was on the small side. Temperature control for the AC was through fan speed, could not find a thermostat. The hotel is somewhat dated and in need of a update. Elevators (3 only) are quite small and on weekends make for crowded conditions and long waits. On checkout had to wait 45 minutes for luggage to be brought down to the lobby. Hotel is connected to a mall which is convenient.

Leisure Partner

10/10

Exceptional

01 May 2022

Daniel

This hotel has great quality with value for money. Upon arrival they ensured my family were treated well with a free drink and free afternoon tea. This was welcome after a day of travelling. Within the room there were free snacks ready for us. The room was classy style and clean. Nice to have a bath tub. Breakfast was also great, and included with the room, thank you to the hotel for offering breakfast to our third guest at half price.
Thank you for making your guests feel special

Friends_and_family Family

10/10

Exceptional

15 Mar 2022

Fernando

CUSTOMER SERVICE IS EXCELLENT AND CLEAN ROOM

Business

10/10

Exceptional

06 Mar 2022

Fernando

Very clean and very friendly staff

Business

10/10

Exceptional

30 Aug 2021

Kristanto

Nice

It was very nice stay. Clean room and great location.

Partner

8/10

Excellent

22 Jan 2021

GARY

A nice place in the centre

Hotel is nice
Right next to a mall
It is old now outdated
Needs a little updating
But generally a nice place
Good manager i had a small problem
The front office manager was very kind
To correct the problem
And offered me a free dinner
Breakfast not bad
Overall not a bad hotel

Business

10/10

Exceptional

08 Mar 2020

Richard

Starting to date a little but the tariff is about half what it used to be. Big plus is being part of the Ciputra Mall.

Business

10/10

Exceptional

13 Jan 2020

Verified traveler

Bit dated. But it's clean

Nice. Got upgraded to corner room, breakfast is good.

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Leo

Like:
The property had all the necessities, although the location was ultra busy and it was centrally located.
Did not like:
The swimming pool needs some sort of overhead cover (mesh. etc), the sun is directly overhead most of the day and the temperature averages in the 30s degree Celcius year round.

Leisure Self

8/10

Excellent

09 Sep 2019

Verified traveler

Location and convenience since it is located in the heart of the city

Leisure Partner

8/10

Excellent

14 May 2019

Verified traveler

Staff are friendly . Room is good . Only the gym equipments are too old . Swimming pool is not big enough . Location is very good with shopping mall just next to it with easy access to the mall right from the hotel door .. breakfast is good . Service at the Restaurent is also v good .

8/10

Excellent

07 Apr 2019

mohd

Hotel connected to mall .. make easier especially for foreigners , stay , eat and shop .. one stop concept ..
I don't like the picture hanging to the wall , inside the room ..
Of course , near the mosque , go by walk from hotel ..

Leisure Self

4/10

Poor

21 Mar 2019

Kresentia

The room is so dirty that there are cockroaches in the room. So disappointing.

Business Self

8/10

Excellent

20 Mar 2019

Sri

My stay at Ciputra Hotel

Nice hotel
Even this old Hotel in town
But for service and room still Good
Facilities for swimming pool need do some maintenance
But good facilities have sauna and gym

8/10

Excellent

05 Mar 2019

Nyoto Toro

Hotel ciputra semarang

Nice stay in an older hotel. Some renovations going on means noise levels are high. Wonderful location and connected to a mall. Very convenient access.

8/10

Excellent

28 Nov 2018

Wiwono

Found it amazing.The food and service was just great.Everythingwas easy to get to.

Family

8/10

Excellent

26 Nov 2018

NAYOUNG

Good hotel

Convenient to go to local shopping mall.room itself is clean enough.but the area near hotel is dirty and loud, so outdoor swiming pool is not enjoyable due to the car sound, air pollution and smell from out of hotel. wifi and Breakfast is good. Service is soso, I asked where I can do money exchange and the front desk guy answered quickly, ' I don't know'...! That is it. I stayed 2nights here and moved to wimarion hotel for another 2nights. wimarion front desk tried to help me to find the answer for my questions and very much helpful. I appreciate. Wimarion is mordern and new, very fast WiFi, well decorated and peaceful swimming pool and clean neighborhood in wimarion hotel. I strongly recommend to go to hotel wimarion than hotel ciputra

8/10

Excellent

25 Nov 2018

Nicholas

It is good

4/10

Poor

14 Nov 2018

T

It was a huge disappointment. The hotel, the room was so outdated and depressing. The condition of the room was kind of miserable and not very clean so there were things that I didnt even want to touch. It’s hard to believe this is a 4 star hotel..

A few positive things were the location and staff.
The location is perfectly convenient and staff were very polite and helpful.

6/10

Pleasant

04 Nov 2018

Verified traveler

Not great but not many good choices around

There aren’t many good choices in Semarang. After the Crowne Plaza changed hands, it went immediately downhill fast. I am still searching for another go to hotel as I travel here regularly. My room at the Ciputra this time was infested with roaches. Still looking.

8/10

Excellent

12 Oct 2018

aaryandri

Nice hotel, right in the centre of the city. Very close to the mall, which was downstairs. Overall it was a very nice experience staying there.

6/10

Pleasant

26 Aug 2018

Verified traveler

Hotel Ciputra Semarang, Indonesia.
I stayed 3 nights
There were cockroaches in side the bedroom and bathroom.

10/10

Exceptional

01 Jun 2018

Yi Xian

review

staff was friendly, connected to a shopping mall, which was great.

8/10

Excellent

15 May 2018

Hasto

Overrated Hotel

Over rated in overall. 1 issue about the restaurant for breakfast that insufficient during the peak time (07:30 - 08:30). Facilities for smoker on the restaurant is also disturbing. It might be better if it would be full non-smoking area.

8/10

Excellent

03 May 2018

Verified traveler

I ARRIVED ON THE 7TH AND LEFT 21ST.

just a normal stay, nothing WOW1,

Partner

8/10

Excellent

21 Apr 2018

Santi

Strategic Location

Strategically located at Simpang Lima and connected to a shopping mall. Easy to find anything...local dishes, books, supermarket, and many more.

Staff were very friendly.

Rooms, gym were dated and need make over.

Family

6/10

Pleasant

03 Apr 2018

PHILIP

ciputra

hotel showing its age, bed mat not good, to many other in the area better for less money, room small, just generally over priced for the market and the offering

8/10

Excellent

19 Dec 2017

Verified traveler

Staff is friendly and helpful. Food was sumptuous and nice. Good place to stay as it's very convenient to shop around.

8/10

Excellent

23 Jul 2017

Verified traveler

Breakfast buffet was excellent . Next time I might have to only stay in the executive rooom on the 8th floor due to the fact that my daughter is taller than me and that rhebseperat shower stall has the best height.

Family

8/10

Excellent

15 May 2017

Verified traveler

No Smile

nice hotel in good location but without any smile from the stafs

Family

6/10

Pleasant

15 Dec 2016

Verified traveler

Nice hotel. With the mal on the lower floor.

Overall it was a nice experience. Would come again in the next trip and will get it from wotif.

10/10

Exceptional

05 Oct 2016

Lyalle

Great Hotel

Great hotel, very friendly staff. Very cheap for such good quality and location.

8/10

Excellent

13 Aug 2016

aydin

It's a nice hotel.

It's in the shopping mall . You can eat whatever u want. Breakfast was amazing. I have never had like that breakfast. Room was okay and clean. It's cheap and high quality hotel.

8/10

Excellent

04 Jun 2016

Han Nan

Everything is good, but the WiFi is not consistent. Works fine with mobile phones but does not work on my laptop

6/10

Pleasant

09 Feb 2016

Rini

Nice hotel near the shopping mall and food court

the room was nice and near the shopping area but the air conditioner was to cold and there was no temperature controll and the tv was to small

Partner

2/10

Poor

29 Oct 2015

Verified traveler

Dirty hotel :(

Smoking is allowed throughout the hotel, even in the restaurant so this was really unpleasant, even though they tried to divide it, it was still smelly and uncomfortable. My room was dirty, food on the floor from previous guests, bath tub was dirty, towels were grubby and lots of stains on the bed sheets. Also, no iron available in the hotel!

8/10

Excellent

15 Sep 2015

BK

Nice hotel integrated in the center of town

Good location, integrated with modern shopping mall. Average breakfast without a large selection but still OK. Pool open from 0600-2100, about 20m/10m, depth from 1.2m to 1.4m approx. Delicious 24hr room service. A little jaded hotel but OK overall. A safe choice for first time travelers to the city.

8/10

Excellent

03 Sep 2015

Lisa

Very convenient , nice and safty.

I don't have to go every where because have bank money changer , supermarket, book store and a lot of good food and facilities.

10/10

Exceptional

02 Sep 2015

harry

convenient hotel

very nice hotel with connecting door to the mall,easy to find food and good for shopping.

Partner

6/10

Pleasant

19 Aug 2015

Lisa

Good location

The place is very convinient, small room, helpfull staff

Family

10/10

Exceptional

21 Mar 2015

Verified traveler

clean and convinent

Enjoy every bit of it

10/10

Exceptional

11 Mar 2015

Cornellia

Great stay.

The location is right in the center and is ALSO Attached to a big mall. Very convenient. Check in check out without hassle and very quick, employees are friendly, well-maintained facilities. The bed is so-so (I've had better for its stars). Tv channels are varied from hbo to cartoon network.

8/10

Excellent

27 Feb 2015

Verified traveler

Value for money!

Friendly and helpful staff. Location of hotel is very good.

8/10

Excellent

27 Feb 2015

Verified traveler

Great value!

Quick and efficient check-in. Staff were pleasant and helpful. Location of the hotel is excellent, next to a mall.

8/10

Excellent

05 Feb 2015

Verified traveler

Nice service and good value for money!

Modern decoration and big room. Nice service and location is good.

10/10

Exceptional

08 Dec 2014

Verified traveler

enjoyed our stay

very friendly staff, great location, great breakfast

6/10

Pleasant

05 Oct 2014

Quek

\"FREE WIFI\" in room

I could only use this for less than 10 minutes and on the first day of my four day stay. To be fair, a staff member came to my room on a number of occasions and problem could not be solved. The message I got was \"cannot connect to sever\". I believe this \"free wifi\" is used as a marketing ploy to entice customers. The wifi at the lobby and restaurant met my requirements.

8/10

Excellent

02 Aug 2014

Verified traveler

Great Location

Hotel staff were exceedingly helpful. Their English was quite good as well. Everyone was ready to serve the hotel guests. Breakfast selections were plentiful and wifi was strong. Attached to a shopping mall. This gave ample restaurant selections in the food court. Hotel was across the street from a huge square/park where there were family activities in the evening like bicycles built for 2 or 3 rentals. Fun! The first room we got had an amazing view but had a strong musty odor. We asked to be moved and were sent from the 7th to the 6th floor. The 6th floor was better but was still musty smelling.

8/10

Excellent

16 Jul 2014

rifalvpazt

GOOD LOCATION,GOOD STAF & COMFORTABLE ROOM

GOOD LOCATION,GOOD STAF & COMFORTABLE ROOM

10/10

Exceptional

08 Jul 2014

Tom

Very nice experience

the swimming pool is a bit small

other than that everything else is great! would definitely stay here for next time

10/10

Exceptional

12 Jun 2014

Terry

Good convenient hotel.

Good hotel across from a park. Nice helpful staff and service. Good buffet.

10/10

Exceptional

25 Mar 2014

Ef61

Will come back

Nice friendly professional staff. Will come back.

8/10

Excellent

04 Mar 2014

L Heru Wijanarko

strategic place

Hotel location near mall, business district and not so far from airport

6/10

Pleasant

16 Feb 2013

Steve

Disappointed

Hotel Ciputra in the heart of Jakarta was a good position for shopping but the hotel , especially the rooms were a little tired and need updating. Wanted to upgrade my room and the rack rate diference was $25 but reception wanted $80 so didnt do that. Hotel conveinent but you can get better for a lot less

Family

6/10

Pleasant

05 Jan 2012

Verified traveler

Nothing to tell ...

Hotel Is good.The Rates we got from EXPEDIA Is THE BEST RATES.
The Service From The Restaurant At The Hotel Was Fabulous,The Food Is Very Good And Very Good Service At The Executive Lounge. Very Disappointed With The Public Relationship Desk as No One Ever At That Table To Help Find Things And To Tell Us About Anything When We Need To Find Things Or Go Around ...

10/10

Exceptional

21 Dec 2025

Raymond

Good enak strategis

Business

6/10

Pleasant

20 Sep 2025

Hiroshi

ティカップが汚れていて自分で洗ってから使用した。フェースタオルがない。

8/10

Excellent

08 Jun 2025

Purwiyatno

_

Friends_and_family Family

8/10

Excellent

30 Jan 2025

Armansyah

one day at Ciputra hotel

kamar Ok , breakfast perlu perbaikan rasa makanan nya

Friends_and_family Family

8/10

Excellent

20 Sep 2024

Michiel

Accomodatie is prima en van goed niveau. Helaas was de badkamer vies en slecht onderhouden. Na een klacht hierover kregen we een upgrade naar een mooie ruime kamer. Daar was de badkamer erg ruim en heel schoon. Het personeel is erg behulpzaam en betrokken. Ontbijt op niveau maar vooral op lokale reizigers gericht. Beperkt aanbid voor internationale reizigers. Zwembad is schoon en goed onderhouden. Fitness ziet er ruik en professioneel uit.

Leisure Partner

6/10

Pleasant

29 Apr 2024

Debby

An okay hotel but outdated.
bathroom wasnt clean. sticky walls, mold, old shower curtain.
Staff was very kind and friendly.
Perfectly situated in the mall

Leisure Family

10/10

Exceptional

28 Feb 2024

WONKOO

Location

This hotel's location is in the center of the city that makes everything convenient.

Business

10/10

Exceptional

28 Mar 2023

Seiji