Asteria

6/10

Pleasant

25 Oct 2025

Aryuat

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time.

The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.

Leisure Family

8/10

Excellent

06 Sep 2025

Zhanna

Food, services , cleanliness were excellent. The evening entertainment was just good, not excellent.

Leisure Family

10/10

Exceptional

15 Aug 2025

Ali

The place was perfect for a family vacation and

10/10

Exceptional

15 Jul 2025

Vadim

Excellent service, very good accommodation for any age. Wonderful food selection. Friendly staff speak multiple languages.. and wonderful charm of Russian Kremlin. Highly recommended..

Leisure

10/10

Exceptional

05 Jun 2025

Elnaz

.

Leisure

10/10

Exceptional

04 Jun 2025

Musbah

Bel posto, cibo vario tutto il giorno, trattamento gradevole.

10/10

Exceptional

22 May 2025

Alexey Vladimirovich

Very friendly place. Recommend to all!!!
Stuff service was top notch. Place is clean. Even has stuff to do for kids and adults. Anything from water slides, to nightly performances. Some things you have to pay for. Not included in a price of the package. They use all kind of payments. From local money to visa, master card.
Lots of different languages around. Stuff understand most of them.
Enjoy!!!

Leisure Family_with_children

10/10

Exceptional

21 May 2025

Alina

It was our 1st time in Antalya and we chose this hotel. No regrets at all, the staff was amazing, plenty of fresh food options, drinks, entertainment every night and many more. Kids enjoyed as well. Definitely coming back.

Leisure Family_with_children

8/10

Excellent

14 May 2025

Anthony

Could be great with some updates needed

Location is good, 20 mins from airport and 5 mins taxi ride to Lara town for shopping. Be aware that a number of stores located in the hotel lobby only accept cash. Theres tonnes of things for kids and adutlts to do. Hotel is huge and facilitles really great for adults and children. Food is good and decent variety. The only things that need to be improved is the aircon at its coldest setting on full fan speed is totally useless, which made the room unbearably hot to sleep in so we have very bad sleep during our 4 day stay. Also just note that there is a new hotel being built next to the Kremlin so you'll need to ask for a quiet room if you want some rest. The construction work is really loud and runs until midnight every day and begins again at 07:30am. We asked for a room change which was agreed by the hotel staff but it was really inconvenient as we had already unpacked all of our luggage (family of 4). Nobody on reception even asked us how our stay was when we were checking out which is the very least a guest would expect from a 5 star hotel.

Friends_and_family Family

2/10

Poor

28 Apr 2025

Nevin

Unpleasant customer service

My wife had a very unpleasant experience at this hotel. First, she struggled to communicate with the receptionist, who had to rely on Google Translate to have a basic conversation. Then, the receptionist refused to allow her friend to enter the hotel without first paying an additional fee for adding a second person to the room. Even after the fee was paid, he insisted on keeping her friend’s passport until checkout — something we have never encountered at any other hotel. This was definitely a place we will never return to.

10/10

Exceptional

23 Apr 2025

Verified traveler

Excellent. Thank you

Partner

10/10

Exceptional

20 Apr 2025

Mohammed

Excellent resort

Leisure Family_with_children

2/10

Poor

17 Apr 2025

Taylor

Room was so hot I was told AC was not included with the room so I had to open my balcony door where there was construction everyday which stops at 3 am all inclusive only includes buffet style restaurant I checked out early and was told I would not get any refund

Leisure Family

6/10

Pleasant

06 Feb 2025

Shahram

The buffet tim for dinner its 9 pm wich is too early to be closed. Also the washroom condition its not a 5 star hotel at all i can say 3 star max

Partner

10/10

Exceptional

04 Feb 2025

Ingo

A huge resort in a unique \"Old-Moscow Style\" setting, but you have to like it which I really did. Friendly personal. Varied tasty food options and 2 serviced restaurants (Italian and Mexican). Good spa incl. nice useful hamam. Finally a nice opportunity communicating with fellow-vacationers mostly from Turkey, Iran and the Middle East. Very few Russian tourists, surprisingly

Leisure Partner

10/10

Exceptional

14 Dec 2024

Jubed

Amazing & worth it!

The experience and stay was amazing. It’s a massive resort. So many things to do and just experience the views & atmosphere, amazing. Buffet was amazing, my family loved the private beach, indoor swimming pool and the Kids club & games room. Staff were excellent.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Berk

👍

6/10

Pleasant

13 Sep 2024

Nona

The hotel is old with almost no fun activities, especially on Sundays. The food was really bad and tasteless. I wouldn’t recommend staying here

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

Samar

Recommended hotel. Very clean. Food was amazing. My two kids had an amazing stay .

Leisure Family_with_children

10/10

Exceptional

08 Sep 2024

Sofia

Quality of food and drink to highest of standards

Leisure Family_with_children

10/10

Exceptional

08 Sep 2024

Fazel

One of the Best resorts

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

Fatima

Everything was excellent. The property, the staff, the food, the beach. Highly recommend and hope to be back one day.

Leisure Partner

10/10

Exceptional

02 Aug 2024

Ahmad Jawad

Vi had an absolutely wonderful experience. From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure our stay was comfortable and enjoyable. The room was impeccably clean, spacious, and well-appointed with all the amenities we could need.
The 2 girls (Savel and another which i so not remember her name) in reception were wonderful to thier responsibilities and quite polite and one Afghan young waiter in the big hall.

Leisure Family_with_children

8/10

Excellent

26 Jul 2024

Majid

Poor food

Food was average. Drink was good. Don’t expect wow food here at Kremlin

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

MOURAD

Super clean rooms beds and bathroom with daily house keeping. Room comes with excellent Air conditioner daily filled mini bar fridge, safe, balcony, and tv. Bathroom is outdated.
While air conditioner was on once we used hair dryer power panel switch turned off due to circuit overload, called front desk and they sent someone to fix it immediately.
Main restaurant has amazing top quality food varieties for breakfast lunch and dinner, but it gets extremely congested with guests at dinner time and becomes very hard to find any empty tables.
We used hotel's local doctor services which provided proper treatment but at double the price compared with doctors outside the hotel.
Ala carte restaurants were very good but must be reserved few days ahead.
3 Pools and beach many bars and cafes operate around the clock. Daily theater programs and
Night entertainment musical bands were amazing.
Front desk very responsive to any requests. Checkin checkout luggage delivery to and from room was very smooth thanks to the staff. Family friendly and I would visit this hotel again.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

Muhammad

Excellent very good resort

Business_and_leisure

10/10

Exceptional

05 Jul 2024

Yasemin

Great resort for kids. The kids and teen club were amazing, with so many activities. Water park for kids and adults was a lot of fun. Very clean and well taken care of. The staff was very nice and always helpful.

My only suggestion would be to have more variety in meals. The food was good but pretty much the same every day.

Leisure Family_with_children

4/10

Poor

01 Jul 2024

TAREQ

Not recommend if you looking for quality

Under expectation, room old, staff 80% not co-operative. As I'm gold member in hotels. Com, they say they are not reconize these members. Also the gave me old room, the Internet not cover all the resort. I pay for 4 rooms 6 days, big amount of money. The resort not worth the money value. Cleaning the room. Never check the shampoo and the liquid hand in the bathroom. I need always inform them

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Sung j

so much in this place

it was really good vacation. since it was all-inclusive, all food and drink was included. they couldn't make a couple of drink i asked, but it's understandable. Room was clean, food was great and with so many people, they arranged the flow very well. pool, beach and waterpark were good to spend time. (no children)

Friends_and_family Family

10/10

Exceptional

06 Jun 2024

Shehzada

Lovely hotel with loads to do for kids

10/10

Exceptional

04 Jun 2024

Veronika

Traditional family all inclusive resort was a first place we stopped in Antalya for a week. Our super early checkin was smooth and Barış Yılmaz made everything possible for us to enjoy our stay.
Great entertainment activities, multiple pools and food. Access to sea. Three is us used spa services twice. Lymphatic massage is great for everyone, try it.
As we are owners of the vacation rental
Property in Florida on the Gulf Coast of Mexico, @bluebeachdoor, we especially appreciate the effort of the stuff.

6/10

Pleasant

22 May 2024

Salvador

The good the bad and the ugly

Hotel is cery good , clean and well maintained. Food is delicious with many choices and restaurants. As well snack and drinks near the main pools. Desers are cery good with many choices. Staff is very nice and go beyond to make your stay a happy one. The only serious issue I found is that people smoke everywhere and do not have respect for children and people that doesn't smoke. Making you breath second hand smoke. There is not enough signs of not smoking. If hotel can manage to enforce and give specific designated ares for people that smoke. That will be a very good advancements for the hotel and their guests. I will be give, a 4 or 5 start to this resort. When they fixt this serious problem.

Partner

10/10

Exceptional

13 May 2024

Boney

The resort in itself is amazing and really huge. The only problem is with transportation if you wish to explore outside the resort. The reception would book you a yellow cab if you need which is ok. But the taxi guys charge you what they want and they only accept cash. And if you are looking to book an Uber none of them would accept since there seems to be a lobby for all taxis and they won't accept any Uber requests from this area.

8/10

Excellent

08 May 2024

Anna

Thank you so much Guys, for good vocation !!!

Leisure Family

10/10

Exceptional

01 May 2024

Bilal

Great experience

Leisure Family_with_children

8/10

Excellent

21 Apr 2024

tameem

Best resort in Lara Antalya

Nice hotel
Staff well mannered and professional .
Specially guest relation team Fatima and night duty manager Mr uzgur .
Front desk anna .
We had lovely time . Value for money and best resort .

Friends_and_family Family

8/10

Excellent

17 Apr 2024

Ahmet

Hotel is excellent and food is amazing but If you are going to stay long term you might get bored.

Leisure Family_with_children

8/10

Excellent

15 Apr 2024

Zahit

Hotel is very good but old must repair

Leisure Family

10/10

Exceptional

09 Apr 2024

Olga

Great kids club, beautiful territory, great hotel

Leisure Family_with_children

10/10

Exceptional

07 Jan 2024

Arsalan

The stay was amazing, staff is very good and food is amazing.

Leisure Family

6/10

Pleasant

09 Nov 2023

fouad

5 on a 10

Only the kids club is really good in this hotel. Also they are clean enough...

Friends_and_family Friends

4/10

Poor

08 Oct 2023

Seyed

Not worth the price or 5 starts all inclusive

Nothing worth the price or 5 star rated stay in All inclusive resort.

Specially the food and buffet was very bad, food are cold and Old,

On dirty tables they put new sets of cutlery for next guest.

Staff very rude and unhappy, they do not get any food since the resort keeping the food to serve next day.

Rooms are clean and nice, renovated,

Pools cold but still clean and nice.

Variety of food and restaurant very bad.

Friends_and_family Family

8/10

Excellent

02 Aug 2023

Hiroshi

we were rather tired of the same/similar dining. Fruits were available only cheap one. Service and room itself is not bad. SPA and massage were too expensive.
Hotel charges seems to be rather higher and would be reviewed.

Leisure Family

8/10

Excellent

22 Jul 2023

Khawar

Kremlin Palace Antalya Review

The hotel is overhyped and shows lot of wear and tear. For the money they charge per night there are better choices available in Antalya. Initially the room they gave had the washroom that had really bad smell coming from it. When we pointed it out the front desk customer service representative told us to spend the night there and they will re-assugn a new room to us next day which did not make sense to us as our luggage was still packed and when we insisted and confronted them that why would we have to unpack and pack again for next morning when they could re-assign the room same day. Upon our insistence they re-assigned us a new room within and hour. We felt like we did not have to jump through hoops to get the required service which as a 5 Star hotel they should have provided. The room airconditioning was not upto par for a 5 star hotel. The buffet menu and service was good with lots of eating choices. The towels in the room were worn out and their color had changed from white to off-white.
The staff was decent but could be more friendly. They should improve the living standards and customer service as per a 5 star hotel. There are limited transportation options .

Partner

10/10

Exceptional

17 Jul 2023

Berk

Nice experience

Leisure Partner

10/10

Exceptional

03 Jul 2023

Moath

Amazing resort... we stayed 4 nights and didnt leave it. Great amenities, my kids loved it.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2023

Stavros

Excellent service professional staff and managers great views and delicious food options I highly recommend this resort !!

Leisure Family_with_children

10/10

Exceptional

06 Jun 2023

Sami

Lovely days at Lara/Antalya

Very nice 3 nights ......So enjoyed.

Friends_and_family Family

8/10

Excellent

28 Apr 2023

Abdul

Overall good

Overall a good hotel would stay again. we were without electricity from 11pm until 11am the following day it took rather longer than expected to get it sorted which wasn't ideal, night manager was useless. A couple of rude staff in the restaurant/buffet area that need to work on their customer service skills and learn how to speak to people or find an alternative job that would be more suited for them. Cleanliness of hotel food quality taste was good.

Friends_and_family Family

2/10

Poor

13 Apr 2023

Meyrav

I came to this property for the water slides for my two teenagers. The website said it would be open April 1st. It wasn’t. even though other hotels were open. When I complained I got stupid excuses. I left the hotel a day early.

Leisure Family_with_children

2/10

Poor

19 Mar 2023

Rizgar

Very dirty, very noisy, I didn’t get the standard room with double beds that I paid for. Two days they didn’t clean the room till I reported the receptionist twice. When the Expedia agency was stilling over £350 from me, what I had to expect from the hotel staff?!!!

Leisure Family

8/10

Excellent

20 Nov 2022

Bassam

The resort is very excellent, but the standard of food has fallen from the previous one, as this is my second stay at it

Friends_and_family Family

4/10

Poor

30 Oct 2022

Aram Alavian and N

We were upgraded to a better room but there was no guidance or service after checking in. The property area is massive and without any directions you it takes quite a while to figure out where things are and if you are tired, which usually most people are at arrival, it can be quite annoying and feels unwelcoming.

Leisure Family

10/10

Exceptional

24 Oct 2022

Kristína

Thank you for amazing holiday 🙂

Leisure Friends

10/10

Exceptional

21 Oct 2022

SUSAN

Everything was good about the hotel except the workers in the buffet area workers too slow to clean the tables if you ask for something they didn’t bring it and very unfriendly they don’t smile at all. Thank yiu

Leisure Family

8/10

Excellent

20 Oct 2022

Viktor

Large territory with lot’s of places to eat, drink and enjoy. Nice kinds area and aqua park.

Leisure Self

8/10

Excellent

13 Oct 2022

David

Very comfortable , friendly and good service

The rooms in the hotel need innovation. Apart of this the hotel is very comfortable with very friendly and professional staff which do their best efforts to help and deliver service.

Friends_and_family Family

10/10

Exceptional

08 Oct 2022

VILASTARA

Customer service was very good and Funda was always happy to assist us with our queries and complaints.
Our rooms air conditioning wasn’t working and there was lot of noises from guests next to our room until late night.
The hotel is very good and the choices of dining are excellent

Leisure Family

10/10

Exceptional

05 Oct 2022

Amela

Nice property but needs to be renovated.
Rooms and bathrooms are little bit outdated

Leisure Partner

6/10

Pleasant

02 Oct 2022

CRISTIANA-LUMINITA

The good was the same fior all holiday . Not a barbecue or steak or lamb just mince meat. Even was extraseason need to wait with the plates in hand 10,15 min till the waitress empty a table. If you ask a glass of wine I have to wait long to have it. The worse all inclusive I had ever.

Leisure Partner

8/10

Excellent

21 Sep 2022

monjed

Good hotel

Leisure Family

10/10

Exceptional

17 Sep 2022

DIALA

great stay, great guest relations

Leisure Family

6/10

Pleasant

03 Sep 2022

Saeid

The negatives: the images of the standard room are not accurate, in reality they’re very old and dirty. The staff aren’t the friendliest when you request compensation. The activity are generally the same so it gets boring after a 4 days. The food was alright.

Positives: the outdoors were looked nice, good for pictures. The pool was large and enjoyable however you can only swim till 7:45 PM. Room service was very nice and did a decent job.

Leisure Family

4/10

Poor

15 Jul 2022

Nesreen

Unfortunately services and amenities not as advertised nor compatible to the rating given will not go there again

Leisure Friends

2/10

Poor

27 Jun 2022

Verified traveler

I was so excited for booking that hotel but I was so disappointed I wasted my money and I stayed here for 5 days and is not worth the money first of all the rooms are so old my mini bar was leaking my AC was leaking you can hear everything from the next door the staff doesn't speak English when you call receptionist if they don't understand you they will hang up on you the restaurant is not open 24 hours it close at 2:00 a.m. and the food is from the leftover in the morning it's not a fresh food I would never come back here it does not worth the money

Leisure Family

10/10

Exceptional

10 Jun 2022

Mustafa

Above and beyond keep up your great work

Leisure Self

10/10

Exceptional

07 Jun 2022

Mustafa

- The resort is huge wherever you go there is a strong WiFi connection even at the beach
- The food is amazing huge variety and very tasty, I love Turkish food
- Guest relation department working around the clock to solve customers issues to make them happy to enjoy their stay
Above and beyond, Keep up the good work

Leisure Self

8/10

Excellent

06 Jun 2022

Ugur

I think the guest services and front office mgr has been great. You can tell they know how to deal with customers. I got at least 2 random calls from Firuze hn (guest services mgr) asking if all was going ok with our vacation. That certainly felt good. I think the hotel had lots of good things going but also some areas of improvement. I provided a private feedback to the hotel which was more detailed but I will just mention a few things here. A la carte restaurants have been great, service and food quality met expectations. The main dining room however did not have the right food quality and this is also the main area you feel the hotel is understaffed. There was always large crowds and certain logistics were missing although the staff tried most of the time their best to create duplicate stations etc but it was not enough. Another problem I see with this resort was the insufficient number of toilets. I saw many times families taking their kids to the \"green\" area because toilets were usually full or also not as clean since the guest number is much greater for the number of toilets so it is nearly impossible to keep these clean. Sometimes I chose to go to 3 different restrooms since the first two was full /being cleaned or not clean. I think the staff has not much to do on this problem because it is a design problem. Given the size of the hotel and especially the pool areas, the restrooms should have been designed 3x larger in my opinion. Our family had fun time which I must

Leisure Family_with_children

8/10

Excellent

03 Jun 2022

Denise

Very scenic and being all inclusive was so great this included absolutely everything alcohol, meals, snacks, minibar.
It is a very active place so if you are looking for peace and quiet not exactly the place you want to go. Out of the 5 staff members I had to deal with during the stay only 1 was pleasant. One even rolled her eyes because I misunderstood her because of the language barrier. Overall I would return knowing that if I wanted more peace I would pay a little extra for certain areas of the hotel.

Leisure Partner

10/10

Exceptional

15 May 2022

Andrey

everything is good excellent

2/10

Poor

06 May 2022

Verified traveler

Below 1 star hotel

The worst hotel I was see it on my life, the room look likes 1970's and big different thab the photes, one of the elevator was not working and A/C not working for all hotel !! The sultion of the hotel is bring a fan :) Furthermore,some of the reception and the manager was rude and he told me why you book this hotel when you didnt see it also he told me not possible change the room at least.Finally I cant leave in this room for 1 hour and left the the hotel Regarding the A/C and the room. Aslo they take one night amount however his manager told will refund to me due the A/C but I didnt recieve any thing.

Friends_and_family Family

10/10

Exceptional

03 May 2022

Abdul Jabbar

İt was avery nice holiday every thing at asteria kremelen was perfect i recommended to every one

8/10

Excellent

25 Apr 2022

YEUDA

אוכל טעים

האוכל מצויין החדר היה מיושן המזרן היה לא נוח

Partner

8/10

Excellent

17 Nov 2021

Mohammad

Recommend it

It is a good hotel, I enjoyed. Safe and friendly. Thank you guys

Friends_and_family Family

10/10

Exceptional

01 Nov 2021

Haydar

Parties and shows

Leisure Family

6/10

Pleasant

02 Oct 2021

Rashin

Food was bad. Staff not welcoming

Leisure Partner

8/10

Excellent

29 Sep 2021

Yousef

Good hotel, wonderful staff, enjoyed beach and pools, but food was almost the same everyday

Leisure Family

10/10

Exceptional

27 Sep 2021

Hamid

Wonderful wonderful wonderful

Wonderful resort, wonderful service and staff, variety of offering, very nice shows and activities. Very family friendly.

Friends_and_family Family

8/10

Excellent

18 Sep 2021

Verified traveler

Short break

Excellent stay

Business

6/10

Pleasant

31 Aug 2021

Sayed

SPA service is not good , restaurant is not delicious, customer service not helping with transfer

Leisure Family

6/10

Pleasant

28 Jan 2021

John Paul

Poor selection of drinks. Couldn't even pay for premium drinks 😫
Also food left a lot to be desired .
However the Italian a la carte was a very pleasant surprise.

Partner

10/10

Exceptional

10 Nov 2020

Verified traveler

Great stay

Very friendly and kind staff. Always trying to be nice and having a lot of patience. Heaps of things to do in the hotel and the ladies and gents of the housekeeping doing a GREAT job.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2020

Souhile

This hotel is fabulous, everything was very good. One negative aspect is the food. The dinner anr lunch always seem to be similar. But apart from that everything was perfect

Leisure Friends

10/10

Exceptional

23 Oct 2020

Boyan

10

Everything was great - Clean, food, service, show program and the best beach in Antalya! My family love Kremlin Palace and we come back again!

Friends_and_family Family

4/10

Poor

16 Oct 2020

Stella

If you don’t understand Russian or turkish don’t go there
Food quality is terrible
I asked for late check out and for 2-3 hours they asked for 80€
The only good things about hotel are pools and beach

Friends_and_family Family

10/10

Exceptional

30 Sep 2020

KEIICHI

Five nights at the Kremlin

Really enjoyed our five night stay. Food was extremely varied, ensure you try the a la carte restaurants - the Italian and Turkish were particularly good.
The private beach was clean and the water warm - fantastic.
Ensure you try the Hotel Spa. The wife and myself enjoyed the intensive Massage treatment and sauna.
Our room was decorated and furnished to a high standard and cleaned Daily.
The Hotel was busy but staff and management kept Covid guidelines in mind, as tables cleaned regularly, face masked staff, and temperatures checked at reception and restaurants. The buffet style restaurant was extremely well managed - no-one except staff allowed to touch the food - you could have anything you wished to eat or drink, but staff only would serve you.
My only advice to English visitors would be that the buffet style restaurant is more centred on Turkish and Eastern European cuisine, (It’s not called the Kremlin for nothing). Don’t be shy - some of the dishes are delicious, but if your tastes are a bit conservative, the a la carte restaurants are more familiar western menus, and around the poolside are your typical dining dishes - pizza, hamburgers, waffle and ice cream, (kids sorted).
We thoroughly enjoyed our stay, and happily recommend it.

Partner

10/10

Exceptional

30 Sep 2020

Verified traveler

Great value for money

Excellent stay. Great value for money! Room very comfy, recently refurbished. Food is overall very good, while in Pasha Turkish a-la-carte restaurant outstanding! Staff very friendly. Nice sandy beach and several large pools.

Antalya Old Town (Kaleici) is 45-60 mins by bus (stopping opposite the resort entrance) is worth of trip.

Two negative things: bearly drinkable red wine and very poor selection and quantity of food for late night snack in the main restaurant...

Self

8/10

Excellent

26 Sep 2020

Verified traveler

Sun, pools, food and Coronavirus!

The hotel itself is amazing, the grounds are huge with lots to do. Lots of different restaurants, pizza stand, burger stand, various bars. Pools and beach that you can always get beds at. Very clean!

Fun shows at night which are both in Russian and English.

We were treated to 4 nights at each al la carts restaurant. Great food, service a bit all over the place but it doesn’t matter when you’re not paying.

Yes, it is full of Russians, which is to be expected. We were two of very few English speakers.

My one complaint is I felt very unsafe as though I may catch coronavirus because of the set up. Let me explain:
It seemed that the vast majority of the hotels occupants do not understand the concept of queueing or social distancing. I would clearly be next in line and another person would come up and physically touch me to barge in front of me. And the staff would serve them first! I would say to the staff and the person, are you serious? Could you move away from me? And they would treat me as though I’m stupid. This happened not only at the buffet but at the bars, cafe, burger stand, pizza stand etc. Honestly I would not be surprised if I have caught the virus, given that the majority of hotel residents are coming from the 4th worse country affected.

The hotel and staff need to do more about this. Make them queue. Don’t serve them if they push in. Make them wear masks when walking around (like our other hotel did). Do something to make the conditions more safe.

Partner

8/10

Excellent

15 Sep 2020

Kuanysh

Everything was good.

Friends_and_family Family

6/10

Pleasant

13 Sep 2020

Sohail

Needs some serious attention

It’s a good place but they need to work on few things.
The staff is unprofessional, you go to the bar or food counter they stare at you without a greeting and stay quiet awkwardly until you say Hi and tell me you need what they are serving, you get the stuff and thank them and they stare at you with a blank face quiet again. It makes you feel uncomfortable, sometimes they are serving only one thing and if you are at there station of course you want it but for them NO you have to ask after an awkward silence.

I am surprised how the managed to find equally rude staff.

I checked in after staying 2 nights at Swandor Topkapi Palace next door where the service is Top Class. So guys if you need to learn please visit next door, I guarantee you, you’ll learn a lot.

Partner

10/10

Exceptional

08 Sep 2020

Tomas

Great hotel

Great hotel

Friends_and_family Friends

2/10

Poor

31 Aug 2020

Arturo

Security didn’t allow us to come in!!! If you guys don’t speak turkish or russian don’t even try this hotel! Cause nobody speaks English

Friends_and_family Family

10/10

Exceptional

27 Aug 2020

Anas

It was amazing

Friends_and_family Friends

10/10

Exceptional

23 Aug 2020

Verified traveler

Beautiful place looking forward to book again next year

Leisure Family

10/10

Exceptional

13 Aug 2020

Lee

Perfect

Cannot fault the hotel, brilliant from start to finish.
The new rooms are lovely, food delicious, staff friendly.
Very well organised
Will return!

Partner

10/10

Exceptional

13 Aug 2020

Lee

Fantastic

Fantastic hotel, everything you could possibly need and more! Will 100%recommend. Newly renovated rooms are lovely

Partner

8/10

Excellent

14 Feb 2020

Verified traveler

All was fine ) specially for winter time was really good. Food and drinks was excellent. I had a nice big room , friendly staff...

Business_and_leisure Self

4/10

Poor

19 Nov 2019

Verified traveler

Wrong or misleading advert. Our 3rd visit but seems with new ownership its downhill. They have removed all devent, proper drinks and now serving noname, no taste alcohol. After I complained they said this the new concept. Why wasnt explicitly mentioned while booking??
Towels were stained and some was so much warn, they had tears and holes. Had to call management for replacements.
Menu choices were much smaller and not tasty at all. Felt like leftovers were being recycled.
Also the customer profile was low. Too many convention folks etc etc
Needless will not return. Too many other options elsewhere.

Leisure Family

8/10

Excellent

30 Sep 2019

Verified traveler

I think the staff at the security entrance, reception and also guest relation need to learn English.

Friends_and_family Partner

8/10

Excellent

19 Sep 2019

Verified traveler

Great pools and outdoors, large rooms. Food isn't good.