Moon & Sun Hotel

10/10

Exceptional

31 Mar 2026

Maria Rosa

Everything was great. Buffetts to be bigger and have better food.

10/10

Exceptional

30 Mar 2026

Rajiv

We had a good experience with kids

Family_with_children

10/10

Exceptional

29 Mar 2026

Monika

Family friendly

Family_with_children

10/10

Exceptional

28 Mar 2026

Jaylene

Busy, modern, and active resort with lots of things to do. We especially liked the Cafe Bistro with touch screen ordering, the poolside little cooking stations for a taco or nachos as a snack, the evening shows (esp the breakdancing one). The staff all seemed happy, engaged and proud to work there.

8/10

Excellent

28 Mar 2026

Elizabeth Ann

Difficultly getting dining reservations. We received $750 resort credits per room & they were useless. Room service dishes didn’t get picked up when u requested that service thru the resort app. All staff in lobby try to sell you a prepaid trip, upgrades or time share subscriptions. It makes u uncomfortable to go to lobby…. Next to all the restaurants. Also on checkout, hotel staff follow you to discuss how u can save $200 a night if prepay to redeem/book a future reservation within 2 years. There is no guarantee that the travel dates will be available for redemption.

Business Family

8/10

Excellent

27 Mar 2026

Jennifer

Pools were great and the staff was always polite and helpful.

Family_with_children

6/10

Pleasant

27 Mar 2026

Kyuhyung

From the moment we arrived, we were constantly plagued by an unpleasant stench permeating the air one reminiscent of sulfur or sewage. Even after moving to our room, the foul odor persisted; throughout our entire stay morning, noon, and night we suffered from the ceaseless presence of this offensive smell. Furthermore, whenever we brushed our teeth or washed our faces, the water itself emitted that same distinct, terrible stench. The situation in the room occupied by my younger sister and her husband was exactly the same, and they, too, experienced significant discomfort as a result.

Family

2/10

Poor

27 Mar 2026

yaqing

Stayed March 17-22, 2026 with my elderly mother and two kids (ages 9 and 11). The resort itself is large with decent pools, restaurants, and a kids club. My children enjoyed the facilities and we had some good family moments. That part was fine.
The reason for this rating is the Palace Elite timeshare operation that is baked into the check-in experience.
At check-in, staff in green shirts approached me, called me an \"Expedia VIP,\" and offered two complimentary Grand Day Passes to The Grand section of the resort. This sounded like an Expedia benefit. It was not. It was a timeshare sales pitch.
The catch: my entire family — including my 76-year-old Mandarin-speaking mother and my two young children — had to sit through a 90-minute sales presentation. I offered to attend alone. Refused. Since my mother speaks no English or Spanish and my kids are 9 and 11, this was an impossible condition.
Result: I paid $600 USD out of pocket for the day passes that had been offered as \"free gifts\" moments earlier.
It gets worse. When I complained, the resort offered a $200 partial refund — but only if I signed a Release of All Claims with a confidentiality clause preventing me from discussing the experience publicly. I declined to sign a gag order.
I also later learned that my booking included $250 in resort credits as part of Expedia's VIP Access program. Nobody at check-in told me about them. They went unused. The only \"VIP benefit\" anyone communicated was the timeshare presentation.

8/10

Excellent

27 Mar 2026

Elizabeth

The hotel is massive and the food is very good. Customer service at throughout the hotel is great minus the front desk which is awful. They threaten to make you pay $150 a day if you lose your wristband and it is the only way to get into your room. This part was a huge turn off. The pools, restaurants and amenities are great but the beach is horrible and looks black with seaweed for about a 100 feet out which makes it unable to swim in so that was disappointing to be in Cancun without being able to use the beach.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

SOO KYUNG

Yes

10/10

Exceptional

26 Mar 2026

Praveen

Very nice place! Restaurants were awesome! Enjoyed the pool, activities and amazing food variety!

Family_with_children

10/10

Exceptional

26 Mar 2026

heather

Staff was very attentive. needed maintenance for our tub and took care of it right away. Activity pool staff was great. check in and check out was easy. It was a very busy spring break week and was a bit difficult to get the dinner reservations we wanted.

Family_with_children

8/10

Excellent

26 Mar 2026

Amy

Great resort, lots of activities. Only drawback was that our room only had one bed despite there being 3 people on our reservation. Luckily they had a cot they squeezed in so it worked out but I feel like they could have been more accommodating in the beginning instead of causing quite the panic between 3 grown people about how we were going to sleep. One person almost ended up in the bathtub, which is not what I paid that much money for!

Friends

4/10

Poor

25 Mar 2026

GELENA

Resort is trying to squeeze money out of you any way they can.
We had to cancel massage appointment at the spa, since one of us got burned in the sun, and could not make it to the appointment due to pain. Hotel still charged full fee. We tried to talk to supervisors about it, spent hours of valuable vacation time discussing it asking for a refund. Unfortunately, nothing helped. They did try to negotiate to lower the payment amount for the massage that was not performed. But in the end still charged the full amount. We wasted hours of precious vacation time trying to talk to the staff. Seems like one person doesn't know what the other one is doing- disorganized in this sense.

Family

8/10

Excellent

24 Mar 2026

Bryce

Great place

Family

10/10

Exceptional

24 Mar 2026

Olivia

amazing

6/10

Pleasant

24 Mar 2026

Brianne

It was ok. Needs an upgrade. Probably won't be back.

Friends

10/10

Exceptional

23 Mar 2026

moninder

Moon place has our heart

6/10

Pleasant

23 Mar 2026

David

Room wasn't like expected and if you go check for roaches are room had roaches we called and seems they didn't care alot we had to ask to change us room ,restuarant staff where great,pool staff wasnt really there when needed, bar drinks wasn't good at all and the bar staff wasn't either friendly over all is not worth staying there for the price

Family_with_children

8/10

Excellent

23 Mar 2026

Kristina Lynn

Very clean resort. Good staff. Good food. Very big though and sometimes golf cart needed to get around. So depending on what room you get that may be a downside. Sometimes seemed like resorts too big for amount of serving staff (bartenders etc.). Others in our group tried room service and again the resort is too big and takes hours…

Family_with_children

10/10

Exceptional

22 Mar 2026

Richard

Great hotel, we loved it! Just wish that they would fill our shampoo, conditioner and body wash more often as we would realize in the shower that it was out. This happened twice and that was annoying as you are mid shower, need to get out and call the front desk, and then wait until they came to tip them up.

Family_with_children

10/10

Exceptional

22 Mar 2026

juan

Very good service, excellent atmosphere, family-friendly, the restaurants are a 10/10.

Family_with_children

10/10

Exceptional

21 Mar 2026

Ana

Good

6/10

Pleasant

21 Mar 2026

Brittany

Moon Palace Sunrise was one of my least enjoyable resorts in recent trips. Dinner reservations were super hard to come by even though they were required for nearly all restaurants and for being a family friendly resort it was odd that most nights we had to eat at 9 pm or later. This also made it difficult to attend any of the nightly shows. Almost every pool chair is reserved prior to 8 am and rarely occupied throughout the day. The push to attend the sales pitch is way overdone and when we tried to simply pay for day passes to the Grand it was so difficult we ended up wasting hours with staff who could not fathom people wanting to pay instead of waste the day on their pitch. Will not be going back ever!

Family_with_children

10/10

Exceptional

19 Mar 2026

Tamara

This is our second time in 2 years. First time we stayed at Nizuc without our kids, second time Sunrise, with kids. We are always very impressed with the resort staff, cleanliness, prompt service, great restaurant choices, great amenities, pretty good evening entertainment. Safe, secure property. Beach sucks. Dont stay here for the beach. The pools are great! The wait staff at the pools, and the swim-up bars are wonderful. Kids activites are more than adequate. We like Nizuc better for an adult-only trip. There are fewer children there.

Family_with_children

2/10

Poor

19 Mar 2026

Pratyusha

We stayed at Moon Palace in Cancun and attended a presentation at Moon Palace Grand. Overall, the experience was quite disappointing.

The rooms at Moon Palace were not great—they felt outdated and not as clean or well-maintained as we expected for a resort at this price point.

The resort also felt extremely crowded the entire time. There were too many people everywhere, especially in common areas like the arcade, which made it hard to enjoy. Even basic things like meals became frustrating, with long lines for lunch and dinner buffets almost every day.

As vegetarians, we also struggled with food options. There were very limited choices available, and it became repetitive and difficult to find satisfying meals throughout the stay.

Our biggest concern, however, was the experience at Moon Palace Grand during the presentation. The staff there came across as unhelpful and at times rude, which left a very negative impression. A simple issue like missing shower gel in the room turned into a hassle—we had to call multiple times, and it still took a long time to be delivered.

Overall, the experience did not live up to the expectations or the cost. Between the crowded environment, limited food options, poor room quality, and service issues at Moon Palace Grand, it wasn’t the relaxing vacation we were hoping for.

Family_with_children

8/10

Excellent

18 Mar 2026

manwinder

Very nice resorts, but rooms are small in sunrise part and need more cleaning. Pools are great and buffet need more variety.

Family_with_children

10/10

Exceptional

17 Mar 2026

Holly Anne

.

Family_with_children

10/10

Exceptional

17 Mar 2026

Caroline

Our favourite place to vacation so far, have been here twice. Amazing food, lots of activities, very kids friendly.

6/10

Pleasant

16 Mar 2026

Ankit

Pros: Variety of food. Less options for vegetarians though. Beautiful property and pool.
Cons: Service is slow. Transfer is also very slow and you will have to wait for cart.

Family_with_children

10/10

Exceptional

15 Mar 2026

Daniel Gregory

Staff were wonderful, clean most of the time. Just the one incident when toilet was plugged close to the lobby bar and wasn’t cleaned for about 40 minutes. Can’t blame the staff as it was very busy but other than that, the food was good.

Family_with_children

10/10

Exceptional

14 Mar 2026

Mesfin

Amazing Resort ! Loved it all.

8/10

Excellent

14 Mar 2026

Amanda

The ocean was somewhat visible and overall a nice room.

Family_with_children

6/10

Pleasant

13 Mar 2026

Lindsey

Disappointed to say the least. I knew about the seaweed. Did not know it would be a filthy dark, dirty beach with dump trucks and tractors going non stop across the beach. We were in the old part called \"Sunrise\" in the smallest room which smelled like paint in the bathroom and the whole time I just wanted some cleaner and a scrub brush to clean the shower. and although we paid for a \"garden view\" we found out all rooms faced the garden. Lots of pools, pool chairs, friendly staff but be prepared to be walked right over to the time share/moon palace club sales people right when you get there and offered $600 worth of \"day passes\" to the grand for sitting through a 90 minute class. No thank you. Food was not great. Breakfast and room service were the best. Very little to do if you want to be busy. Excursion and staff booking the excursions were 10/10. Family friendly if you want close to the airport and don't care about the ocean.

Family_with_children

10/10

Exceptional

09 Mar 2026

Danielle

We had a garden view and the ocean was still visible. The ocean was not very pretty this time of year (lots of seaweed in March) but the pools make up for it ! Poolside service was just okay but Dario at the Gondola restaurant made every breakfast special for my family of 12!! The housekeeping staff is friendly and so are the room service staff! We loved being able to schedule milk to be delivered to the room in the mornings for our baby. Overall we loved the resort and would definitely return! Momo (hibachi and regular side) are amazing for dinners!

Family_with_children

10/10

Exceptional

09 Mar 2026

Noe

Moon Palace is amazing!

Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff.

Family

10/10

Exceptional

08 Mar 2026

JUNSEO

spa was amazing

2/10

Poor

08 Mar 2026

Laura Lee

Was stuck in a corner unit no view

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Gabriel

Super comfortable spot. I love that it is all included . You don’t have to worry about meals at all. Also the staff is super super friendly

10/10

Exceptional

07 Mar 2026

John

Nice place for family

Family_with_children

10/10

Exceptional

07 Mar 2026

John

Everything I expected and more Great staff and great food!!

Family_with_children

10/10

Exceptional

07 Mar 2026

Raehong

Everything was better than I imagined.

Friends

2/10

Poor

05 Mar 2026

Amber

Consistently bothered to upgrade with inconsistent prices. Everyone we worked with from the lobby to the staff was confused and took an absurd amount of time to get help. Many places were closed with no notice when up and running. Beach was horrific. Paid 150 a night to upgrade ocean view and it was a partial view and covered by trees. Wedding held right out our room was going until midnight

Friends

10/10

Exceptional

05 Mar 2026

Shweta

We went with our teenage daughters to Moon Palace Sunrise and just came back on March 5 2026. It was an awesome experience specially the staff. They are friendly and welcoming and very courteous. Anjie in Agra, Norma in Bougambilias and all drivers specially Jeremiah were amazing and extremely helpful. I was really skeptical before leaving but the overall experience was way better than my expectations. There are a lot of restaurants to choose from and a lot of activities to keep kids busy and involved. Overall enjoyable experience!
Shweta

Family_with_children

2/10

Poor

05 Mar 2026

Minsuk

\"The Elite presentation was a total nightmare. The staff promised it would be a quick 90-minute session at check-in, but I ended up being cornered by four salesmen for more than three hours. It was exhausting and honestly, appalling.\"

Family

10/10

Exceptional

05 Mar 2026

Milad

Ocean was not clean just because it’s closer to the city but the pool makes up for it. But the pools were amazing and the food was really good. Night entertainment was great. Would stay here again.

Family_with_children

10/10

Exceptional

04 Mar 2026

Sarah Anne

Clean room. Staff was amazing & amenities were great for our family.

Family_with_children

8/10

Excellent

04 Mar 2026

Bhupinder

Family friendly, clean room

Family_with_children

10/10

Exceptional

03 Mar 2026

Francisca

Excellent all-inclusive family friendly property. Transportation is a bit tricky if not booked through the hotel. Otherwise perfect.

Family_with_children

10/10

Exceptional

03 Mar 2026

Loveleen

Beautiful resort,excellent staff service & very good food.

Business Family_with_children

10/10

Exceptional

01 Mar 2026

Darshanbhai

All services was nice. All types of food available

Partner

10/10

Exceptional

28 Feb 2026

Raquel

Great staff and great food. Very nice resort.

Family_with_children

8/10

Excellent

27 Feb 2026

Mauricio

We enjoyed our stay. Most of the staff is friendly and the amenities are good. The only complaint I have is the number of times they contacted me trying to book me for the tour where they try to sell the palace elite stuff. I told them every time I wasn't interested and that they don't call me again and they didn't care.

Family_with_children

2/10

Poor

26 Feb 2026

Robin

Room, pool area and beach were dirty. Staff was rude and deceptive. We participated in their sales pitch in exchange for a complimentary additional night. When it was time to check out they made us pay $200 for our kids even though they never told us the “free night” only covered the adults and we were all in the same room.

Family_with_children

8/10

Excellent

25 Feb 2026

Umberto

We had a lovely short trip. The food was very good but seemed the same variety for breakfast and lunch buffet. I would return to a moon palace, just not on this coast of Cancun as the sea is very murky and full of seaweed. (Not the fault of the hotel, Although hotel info should not show pristine white sandy beaches and bright blue ocean)It's a shame as the resort is wonderful and the staff are great.

10/10

Exceptional

25 Feb 2026

Ivila

Beautiful property, clean rooms, and friendly staff. The beach and pool areas were well maintained, and food options were solid with good variety. Service was consistent and check-in was smooth. Overall, a relaxing stay and good value for the price.

Family_with_children

10/10

Exceptional

24 Feb 2026

Ankur

Comfortable, Spacious Rooms

Our room was clean, modern, and very comfortable. The balcony space was a nice bonus, and the in-room amenities were thoughtfully stocked. Housekeeping did a great job each day, and everything felt fresh and well cared for throughout our stay.

Strong Dining Options

One of the highlights was the variety of restaurants. With multiple cuisines available, it never felt repetitive, even over several days. The quality of the food was consistently good, and the service in the restaurants was attentive without feeling overbearing.

Plenty to Do

There’s no shortage of activities — from pools and kids care facilities to other entertainment. Whether you want to stay active or just unwind, the resort offers options for both. The spa facilities are also worth visiting if you’re looking to relax further.

Friendly, Professional Service

The staff throughout the resort were welcoming and helpful. While service levels can vary slightly depending on timing and location (as with any large resort), the overall experience was very positive, and we felt well taken care of.

Family_with_children

6/10

Pleasant

23 Feb 2026

Jacki

Outdated, not clean, very friendly staff. The sales team will lie their way through selling you excursions and their membership. Their representation of products are flawed.

Friends

10/10

Exceptional

22 Feb 2026

Shannon

Clean room. great property amenities - we really enjoyed the hammock on the patio and the pool

Family_with_children

10/10

Exceptional

20 Feb 2026

Christopher

Service. Rooms and Accommodations were Outstanding!

I highly recommend!

Family_with_children

10/10

Exceptional

19 Feb 2026

Ian Harmon

Everything was grey!

2/10

Poor

18 Feb 2026

Harpreet

We r just coming back from our trip. When we reach in our room we saw one bug then we open the fridge cabinet for juice bacause I was travelling with my two kids we saw bugs crawling around. We call the room service and tell them about bugs they said we can do a bug spray there I got surprised I ask them that we can stay in the room with bug spray they said yes . Then we went to the check in counter and tell them they suggest to go to the public relations department. We went there and show them the pictures of bugs and videos we take and ask for room change they said we will see if we can . We reach moon palace around 5’o clock in the evening and after all this they call us around 9:30 that we got another room for you so then around 10 pm we change our room. So first day experience was so terrible that so many bugs on the floor and my kids got so scared and the surprising thing is that it’s in the moon palace for which you see five star reviews by people. Our first day got spoiled because of bugs and this horrible experience. If I wouldn’t I have taken pictures or videos they wouldn’t change our room.

Family_with_children

10/10

Exceptional

17 Feb 2026

Meredith Ellen

Spotless everywhere. The staff incredible. The food amazing. Activities stellar. I cannot say enough great things about Moon Palace. Sunrise , Nizuc. Amazing.

6/10

Pleasant

17 Feb 2026

Ashley

Moon Palace Sunrise was a little run down. Food was okay compared to other all inclusive resorts I’ve stayed at. I would definitely prefer to stay at The Grand Moon Palace next time.

Friends

10/10

Exceptional

16 Feb 2026

Dyana Thanh

Staff 100% professional and friendly
Hotel/ resort incredible
Food was amazing!!
Loved the complementary red wine and champagne.
We went over valentines day and everyone was passing out balloons and flowers!
We loved the nightly entertainment especially the fire show and the glo up show! Will visit again

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Cameron

Gorgeous resort loved the many pools excellent dining options wonderful amenities clean rooms spacious
Wonderful staff
Highly recommend 10 stars

Leisure

2/10

Poor

15 Feb 2026

Akash

My property was stolen during the spa. I reached out to public relation and they were very rude and unprofessional. They didn’t properly help me resolve this issue. We involved Secuirty and they also were unable to resolve this issue. They kept denying that the property was stolen from their staff. We asked for some sort of credit or money back for the spa and we were told firmly not allowed. This was the worst experience I ever had at a resort. The entire team and staff were unprofessional about this matter.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

jonathan

Amazing resort and staff, only complaint was the sales pitch to start and end to the trip

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Veronicah

Yes

Leisure Friends

8/10

Excellent

12 Feb 2026

RANDEEP

Very nice place, clean pools, surroundings nice staff. Just a bit crowded for us as a couple.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Carleigh

We had our transportation booked through Moon Palace, unfortunately we were dropped off at the wrong location (The Grand) and our stay was at Sunrise, easily redirected by staff to the lobby lobby bus to take us to Sunrise. Check in took a little longer than expected but there was a long line up. The resort was absolutely beautiful and we were just in time to hit up the lunch buffet as we had to wait til check in time for our room to be ready. The food was AMAZING the entire stay, like 20/10 between Sunrise and Nizu, the staff were extremely friendly and attentive. The room was gorgeous, bed was so comfortable I wanted to pack it in my duffle bag. the views from our 3rd floor room were spectacular. Jess that does the activities with guest did such an amazing job, she literally made us workout and have fun the whole day!! We loved her !! The resort had so much to offer to keep you busy, I can honestly go on and on about how amazing Moon Palace is, I’d rebook in a heartbeat. Best resort I’ve stayed at

Leisure Family

2/10

Poor

10 Feb 2026

Ramon

Room falling a part ; toilet tissue holder broke and leave on the floor, thermostat panel not working, Jacuzzi in the room not working , shampoo broken, towels not enough, elevator not working, this resort people here bothered you to want you buy their membership…. Not pleasant at all

Leisure Family

8/10

Excellent

08 Feb 2026

Heather

Overall, our family had a great time at the resort and will be back to this or another of their properties. Most dinner restaurants were great, plenty for everyone in the family to do, and liked the evening shows.

Leisure Family

10/10

Exceptional

08 Feb 2026

Sergio

I recently had the pleasure of staying at the Moon Palace Resort, and I must say, it exceeded my expectations! This luxurious all-inclusive resort is perfect for families, couples, and anyone looking for a relaxing getaway.

The resort boasts an impressive array of amenities, including 7 outdoor pools, a water park with a giant waterslide, and a FlowRider. The beach is stunning, with white sand and crystal-clear waters, perfect for swimming, kayaking, or simply soaking up the sun.

The rooms are spacious and comfortable

The service is top-notch, with friendly and attentive staff who cater to your every need.

Dining is a highlight, with 16 restaurants and 11 bars serving a variety of cuisines, from Mexican to Brazilian to Asian.
The buffet options are impressive, and the a la carte restaurants offer a more intimate

Overall, I highly recommend the Moon Palace Resort for an unforgettable vacation experience.

2/10

Poor

08 Feb 2026

Muhammed Fawad

We stayed at Moon palace this winter 2025 and our experience was horrible. I heard a lot about Moon Palace but my experience shows the other way. Please guest when you go there do not but their timeshare. They do not even market it as timeshare they call it membership fee which is complete fraud. I have never seen any resort in Cancun whose focus is to sell business to their guest. No matter what they say DO NOT but the membership, it is all fraud.

8/10

Excellent

08 Feb 2026

Nilou

Very friendly staff, great amenities for kids, and good selection of food.

10/10

Exceptional

08 Feb 2026

Matthew

Great food and staff.

10/10

Exceptional

07 Feb 2026

Adnan

Our stay at Moon Palace Cancún was nothing short of amazing. From the moment we arrived until the day we left, we had an incredible time and enjoyed every second of the experience.
Service & Staff
The staff here is super friendly and consistently goes above and beyond to make you feel welcome. Every service provided was top-notch, reflecting a high standard of hospitality that made our vacation stress-free and truly special.
Dining & Food
If you are a food lover, this is the place to be! The food was excellent across the board—from breakfast and lunch to dinner. With 20+ restaurants on-site, there is an incredible variety and plenty of food to choose from. You could stay for a week and still not try everything!
Cleanliness & Atmosphere
The resort is very neat and clean, which we really appreciated. It’s clear the management takes great pride in maintaining the property, as the grounds and facilities were spotless throughout our stay.
Final Verdict
We had great fun and couldn't have asked for a better all-inclusive experience. I highly recommend Moon Palace Cancún to everyone looking for a perfect getaway with great food, friendly service, and a beautiful environment.

2/10

Poor

07 Feb 2026

Trinidy

Overall not a great stay.

10/10

Exceptional

03 Feb 2026

Daniel

Spotless! Great upgraded room!

Leisure Partner

10/10

Exceptional

27 Jan 2026

octavio

everything was wonderful and the staff was awesome no other place like this one extremely courteous staff mainly for the breakfast bufette to mention couple of them the very educated and courteous manager Belle and the waitresses
Rode , Elizabeth and Yuri the chef

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jun

Great！

10/10

Exceptional

26 Jan 2026

Jose

Was fine, wish the concierge was more attentive.

2/10

Poor

25 Jan 2026

Roshan

Staff was rude.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Gabriela Isabel

Friendly Staff, Good food, Amazing hotel

Family_with_children

6/10

Pleasant

19 Jan 2026

Antonio

Y

10/10

Exceptional

19 Jan 2026

justin

This was an amazing experience food and luxury were fantastic. We stayed at a different all inclusive after the moon palace and were disappointed the whole time.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

David Maximillian

Was very relaxing! The overall resort was incredibly clean. The staff was very nice and helpful.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Theodros Araya

Yes, everything was excellent.

8/10

Excellent

14 Jan 2026

Jennifer

Nice resort. Lots to keep the kids entertained.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Ilona

We had an amazing time with our family.

Business_and_leisure Family

6/10

Pleasant

11 Jan 2026

Vinal

The Moon Palace Resort has great amenities and friendly staff, but our room experience was disappointing. The room had a noticeable unpleasant smell, and overall the condition felt worn and in need of renovation. Our room was changed twice in 6 days. This took away from what could have been a much more enjoyable stay.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Hoang Oanh

Very nice place to stay,

10/10

Exceptional

10 Jan 2026

Vimal

Yes

2/10