Lomond Hills Hotel

United Kingdom , St. Andrews and Fife
Freuchie, Lomond Road
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75 reviews shown

8/10

Excellent

01 Mar 2026

Ndoundou Colette Evelyne

It's a lovely hotel but could be a luxurious gem if the owners hired a team of experts in refurbishing hotels. Too many missed opportunities. Reception and kitchen staff are lovely and welcoming! The swimming pool is charming but needs a good scrubb off!

Friends

10/10

Exceptional

28 Feb 2026

George

Super helpful staff - thank you very much. I hope to be back :-)

10/10

Exceptional

13 Feb 2026

Jodie

The room was ideal - very spacious and comfy bed. The pool was great and the breakfast was delicious.

Friends_and_family Family

6/10

Pleasant

27 Jan 2026

Mikieaa

Staff are fantastic, truely helpful.
I have only three recommendations
1. Fit locks to the inside of the doors, i don't trust the current coded doors.
2. Hearty food, the menu is scarce, and theres nowhere to eat on a monday or tuesday crazy really.
3. The water pressure needs to be increased, if you have a booster set increase it by a bar the showeres are a dribble at best.
Otherwise not a good place, its clean, beds comfortable, staff are great.

Otherwise not a bad little hotel

Business

6/10

Pleasant

26 Jan 2026

Steve

Staff lovely, but clearly under staffed. Room was ok but was missing a TV remote, which did get sorted.

8/10

Excellent

18 Jan 2026

Jillian

We stayed for 2 nights and found this hotel good value for money. You get what you pay for. Our beds were comfy. Staff were very nice. They could maybe do with more staff for breakfast service as we had to ask both mornings for basic items - plates and glasses. The electric shower in our room needed an upgrade. Unless you like boiling/freezing water alternatively! We told reception who were understanding and said they’d get a plumber.

Leisure Family

6/10

Pleasant

04 Jan 2026

Naomi

Breakfast is not worth the extra charge and when trying to order dinner in hotel staff told us not to bother as “it’s not that great”, most was cold and if not cold tasted bad. Staff were very friendly but when making a complaint didn’t show interest. Myself and my partner stayed in room 19. Avoid staying in it. There was a door right outside in the hall that slammed and vibrated the wall every time someone passed. Woke myself and my partner up several times. When made a complaint to receptionist their attitude was very disinterested. The whole hotel is needing some form of work done to it from painting over water stains on roof to changing very old stale smelling carpets. The room itself was lovely and no complaints there. Unfortunately the hot tub was out of order during our stay but none the less the pool and sauna was brilliant although it was apparent that the changing rooms weren’t cleaned for at least the 2days we were there. Same towels left on floor, plaster, basket for towels not emptied, lockers with rubbish in them. Not great look makes a person wonder how clean the pool itself is. Overall the stay was not the worst but not the best.

Partner

8/10

Excellent

29 Dec 2025

Staff are super friendly & helpful and the place is very relaxed. Rooms clean & have everything you need - nice soap! Lovely to have the pool to myself in the morning. For me breakfast was limited with no fruit or fresh jams etc & ran out of cups.
Overall I would recommend the hotel.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Lalaine

Staff are nice. The room is very clean

Family_with_children

2/10

Poor

07 Dec 2025

Annie

Room not clean (dirty cups and shower), window wouldn’t close and curtain didn’t cover so could see out to the street from the bed. Stained towels and shower either freezing or scalding.
Breakfast had no one at all on service, assumed we should help ourselves but struggled to find clean cups/cutlerly. Food had been sat for what looked like hours.
Health club was shut which was the reason we booked, looking at reviews after checking in it appears to be a common occurrence.
Staff seemed confused if you tried to talk to them or asked for something.
A very odd place and definitely wouldn’t recommended or return.

10/10

Exceptional

04 Dec 2025

Sami

Kirsty was great looking after all guests during the evening. Had a great time at Lomond Hills Hotel. Thank you.

Business

10/10

Exceptional

30 Nov 2025

Laine

Staff were great and the room was clean

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Steven

Clean room,plenty of towels and amenities. Staff couldnt of been more helpful even when understaffed.

4/10

Poor

23 Nov 2025

Mark

Hotel needs an overhaul from top to bottom, breakfast was scandalous, items having been left out for hours. Shame for the staff who seem very hard working but working in terrible conditions. Informed last minute pool was not open due to technical issues. Nothing really positive to be said about this hotel apart from the price, but definitely get what you pay for

Leisure Family

8/10

Excellent

19 Nov 2025

Helen

Vlean ,spacious, comfortable room and beds .
Very friendly, welcoming and helpful staff.
The pool was closed during our stay ,which was disappointing but we understood the reason.
The kitchen wasnt able to provide bar meals the first night of our stay ,but the staff were very helpful with us to order food take away delivery, and provided plates and cutlery for us to use . Very much appreciated.
A comfortable and pleasant stay for us ,as we were visiting family in the area and we would stay at this hotel again.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

mark

Clean and comfortable room

Business

10/10

Exceptional

13 Nov 2025

Frank

Room was 100%. Just a suggestion that they put a table lamp next to the bed as once you switch the main light off , you cannot see where the bed is.

Business

10/10

Exceptional

12 Nov 2025

Jon

All good

Business Self

10/10

Exceptional

07 Nov 2025

Stephen

Location

10/10

Exceptional

06 Nov 2025

Tom

Clean, comfortable, quiet. Excellent customer service: the shower in my room didn’t work and within five minutes I had been transferred to a new room. Very positive experience overall.

Business

8/10

Excellent

06 Nov 2025

Jinto

Nice to have pool...

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Michael

We were only stopping for one night as we were going to a Funeral the following morning at Falkland which was only a 5 minute drive up the road. The hotel met our needs perfectly, we didn’t use any of the facilities but the looked clean and well maintained. The only problem we had was after traveling 340 miles we were told that depending on which staff member was on the food was a bit restricted but I couldn’t be bothered to get back in the car and drive up the road to a restaurant. We ended up with curry and rice which tasted good but I was hungry. Breakfast was good but it did look like a working man’s club that we were sat in but once again tasted great. The bed we had was one of the biggest beds I’ve ever slept in and comfortable as well.

Leisure Friends

4/10

Poor

18 Oct 2025

Ailsa Christine

Arrived, tried to book the restaurant and was told no chef so no food. Room was tiny, bed shoved up against the window, tiny room, scuffed walls, poor quality bedding, ripped and towels extremely thin. Bar was OK, cakes on display were from local baker and we had them with a takeaway in our room. Turns out the restaurant had been closed for 12 days... No email warning, nothing. So disappointing and no compensation in the form of a bottle of wine or similar. Terrible receptionist. Bar staff were nice but needs a complete overhaul. Avoid until sorted.

Partner

6/10

Pleasant

16 Oct 2025

Linda

Lots of choice for cooked breakfast which apparently was hot and tasty. Few choices if having a healthy continental breakfast. Choice available was coco pops, cornflakes or frosties, brown bread and grapes.
Room was rather small due to king sized bed, no wardrobe or hooks on room door, or drawer space. There were coat pegs in toilet. Had a desk with chair but if someone working at table you could get past, due to bed.
Room booked was a superior double with king sized bed and private bathroom.
Hotel only does breakfast, restaurant closed when staying. No where else in village does food. Nearest place was Falkland 2 miles away.

Partner

4/10

Poor

15 Oct 2025

Andrew Iain

Awful.

First off..restaurant closed. Snack menu inadequate. Next, rooms difficult to access. Dirty finger marks down inside of bathroom door. Surprised to hear adults swearing loudly whilst young children were in the bar. No where to purchase coffee or any other drink after 10pm. Arrived in evening to freezing room with open windows. CH was clunky & noisy inhibiting sleep. All in all not good. Can’t recommend & will not consider this hotel again.

Partner

8/10

Excellent

15 Oct 2025

Rachel

I like the pool

10/10

Exceptional

14 Oct 2025

Gianfranco

We got a great last minute deal. The hotel is easy to find with ample parking to the rear. We checked in and headed to our room. It was small but clean. It had a large smart TV, a large bed, coffee and tea making facilities, a clean and modern bathroom, a safe and complimentary water. I would have liked a wardrobe or hooks on the wall to hang up our clothes/ stow our luggage but it's not a deal breaker. The hotel had a pool and gym that we checked out but didn't use. The gym seemed well equipped. Breakfast was a buffet of cooked items and cereals. The coffee machine wasn't working except for hot water but you could make your own. The hotel was a great base of operations for us and suited us. It's a bit tired but for the price, it was fine. The big question is; would we stay here again? Yes!

Leisure Partner

4/10

Poor

11 Oct 2025

Marion

Room never cleaned, no hot water for shower in the morning, no evening meal available.

Leisure Family

8/10

Excellent

09 Oct 2025

Heather

Parking area was safe,and extra free parking is available close by.
Room clean and comfortable.

Partner

6/10

Pleasant

01 Oct 2025

Steven

Check in was simple and friendly. The room was small but clean we did not use the spar facilitys but there was just a gym and pool no treetments. The breakfast was cooked well but the coffee was instant with water from a boiler.

Leisure Partner

2/10

Poor

30 Sep 2025

Sandra

Arrived early 2.15pm to be told I couldnt get into room until 3pm unless I paid £20 extra (thought that was a bit extreme ) decided to have a glass of wine whilst waiting then enquired about dinner in resturaunt to be told no chef and resturaunt closed . Nearest resturaunt 4mins drive . Could have told us about ni facilities before having an alcoholic drink . . Told me if breakfast was available at £15 per person ???
Not the best and will not return .😡

8/10

Excellent

28 Sep 2025

Alfred James

easy to get parked . Area was peaceful. rooms tidy .
food facilities were closed due to unforeseen circumstances but staff did point you in the direction for food in the area

Leisure Self

6/10

Pleasant

26 Sep 2025

denise

Clean, quiet room. Helpful staff.

Leisure Partner

10/10

Exceptional

26 Sep 2025

John

Lovely little Hotel, very friendly, helpful staff. Excellent breakfast

Self

6/10

Pleasant

25 Sep 2025

Victoria

A lovely Scot building with basic health club facilities. The room is clean and newly renovated. An unpleasant smell of history on the ground floor near reception. However the jacuzzi was not opened and the chef called in sick without a cover, dinner options nearby limited.

Leisure Partner

8/10

Excellent

18 Sep 2025

Chi Kit

Good room weak breakfast

Road trip visits to nearby Falkland Palace and Garden is very convenient. The room condition is good and comfortable. Check in staff is efficient and helpful.
Breakfast is a little disappointing, a bit too salty, and mushroom is out of stock!

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Brandy L

LOVED: The hotel staff were very polite and helpful. The room was AWESOME! I loved the bed, soft and comfy, cozy! Nice size bathroom and very light and pretty. Huge closet and plenty of shelves. Room even had an in-room safe and a full size fan. I didn't use either one, but still unexpected. The view from my room was so nice out of big beautiful windows that could be opened! It overlooked the back of hotel and you could see the lovely rooftops and flowers and distant hills. So, gorgeous! The pool was a very nice size. They have a gym area that looked very nice with many machines. I didn't use that area though, I only used swimming pool and sauna which were very good. They have an on-site bar area and bakery items and a front sitting area, inside and out. All were very good.

Disappointed only with three things: One, their jacuzzi was not working. Two, I didn't realize my room was upstairs when I booked. They do not have ground floor rooms. Lastly, during my stay, there was no restaurant open in the hotel the entire week. Another guest said the chef had an accident and they didn't have anyone else to cover. The area is very rural, so no close restaurants much. I ate from SPAR mostly. lol Food delivery was an option that I was able to use a couple times, but it arrived cold, of course. If you have a car and not handicapped, possibly not as much of an issue, though. But I didn't and I am.

Leisure Self

4/10

Poor

16 Sep 2025

Mhairi

Altogether a bit weird. Sink area was claustrophobic. Door handle codes a bit awkward. Visible cables off putting. Evening staff helpful.

Self

10/10

Exceptional

16 Sep 2025

Christopher

This place was awesome and made my mom and I feel welcome on our first trip out of North America. The staff was great, in particular one girl who we believe was a manager. She went out of her way to make use feel welcome including giving us destination ideas, recommendations, and complimentary services at the hotel.

I would 10/10 come back to this place. You can tell it's old, but it was clean, safe, and quiet with fantastic service. Parking was hard sometimes but that's it!

Leisure Family

6/10

Pleasant

16 Sep 2025

Shirley

we were not told there was no food till we checked in had to drive to another town for food no other food places there room was clean enough staff friendly enough

Partner

10/10

Exceptional

13 Sep 2025

Piotr

Staff friendly, hotel clean. We were there for only one night, so I'm not able to judge. I'll definitely come back to this place

Friends_and_family Family

2/10

Poor

11 Sep 2025

Douglas

Find somewhere else!

A modern day version of Fawlty Towers.. a fiddly, unreliable electronic door locking system that refused to let me in. A shower that went from hot to cold minute by minute, a long dark hair on my bed (yuk), the restaurant was closed but no one bothered to let guests know in advance so they could make alternative arrangements as there is nowhere else to eat nearby.. a place run by idiots, best avoided!

Self

8/10

Excellent

11 Sep 2025

Jeesmon

Enjoyed with family 3 nights and staffs are really good.

Leisure Family_with_children

4/10

Poor

10 Sep 2025

Sabrina

Not a nice place to stay. Very uncomfortable

Staffs were not friendly nor helpful. The guy at the reception was on the phone the whole time of the check in process. Room was super uncomfortable. It didn’t have cupboards for clothes. Swimming pool was close which was the main reason we booked it. They emailed me about the pool closer after I checked in already.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Laura

Overall a good stay

The hotel is well appointed in the centre of a beautiful village community. The gym and health facilities were well used by the local community. There is a handy SPAR nearby.
The rooms are the typical size of an old coaching inn and we stayed in a recently renovated room which was more than adequate for our stay. The only slight grumble I have is that the water pressure in the shower was low and as a result it ran really hot to really cold. I did notify reception who did get back to me to say that it would be looked at and we could have access to another shower. Having read other reviews this does seem to be something that does crop up. We were impressed with the eco friendly notices/approach and the fact that our refreshments were generous and replenished throughout our stay. The wifi was reliable and the smart tvs with access to Netflix and BBC iplayer were very welcome after a day out exploring. The hotel is conveniently located. We didnt eat at the hotel and unfortunately could not use the pool and jacuzzi during our stay due to routine works. We would have liked to. We were offered to reschedule our dates but we could not move them due to work/school commitments. A thanks to the fab housekeeping team.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Matthew

Very friendly staff who were great. Facilities and general feeling of the hotel was a little dated.

6/10

Pleasant

28 Aug 2025

Verified traveler

Average

Description of original room on Hotels.com was nowhere near the room we were allocated so we complained and got relocated. Staff were very sympathetic and understanding.
Overall our stay was just above average. Comfy room and bed but windows with secondary glazing couldn’t open and walls are quite thin. En-suite was adequate.
Bear in mind, this is an old refurbished coaching inn so not purpose built. Dinner was very good and breakfast was cooked to order and adequate.
Sauna was available during our stay but pool was closed for maintenance which was particularly disappointing as we were only told this a couple of hours before check-in.

Partner

2/10

Poor

19 Aug 2025

Erik

Our stay was not the best here. The bedding & laundry was stained. If we hadn't been so late arriving we would have left. We were kept awake until 4am by guest partying outside our room with really loud music and voices. There was a strong smell of cannabis being smoked outside the window of room 17 where Lewis was staying. Lewis was running the Edinburgh half marathon on Sunday.

8/10

Excellent

18 Aug 2025

Elaine

Good to receive a call before arrival that the pool was closed, disappointing but good service to let us know. Strange room keys with no explanation. Room was nice, bed was comfortable and shower had good water pressure.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Shobhit

Inconvenient to take the luggage up two floors without the lift working and all of a sudden I was told in the afternoon that swimming pool is not working. I had a 5 year old with me who was looking forward to swim and use the pool.

2/10

Poor

16 Aug 2025

Jordan

Dont expect anything fancy!

Its a run down hotel, the leisure facilities are outdated and smell like sweaty feet. The swimming pool was tiny and the only thing ill give the whole place credit for is the sauna as the sauna was nice and hot and quiet because nobody wants to use those facilities. My shower did not work in my room so could'nt even have a shower in the morning which apart from a good nights sleep is the only thing you definitely dont want to go wrong. Went to check out in the morning & stood at reception waiting a long time for someone to appear. It just seems like an old pub or something thats had a lot of rooms crammed into it. They dont want to spend any money on it which is obvious to see. Paid £90 for 1 night aswell which is way to pricey for this hotel.

Business Self

4/10

Poor

16 Aug 2025

Verified traveler

Review of stay at Lomond Hills hotel Freuchie

Food options limited. No dinner on mondays and tuesday which we were not informed about. Food options were too expensive for guests staying at this hotel.

Pool had dangerous broken tiles. Hot tub broken for entire stay (chose this particular hotel for this amenity) which again we were not informed about.

Shower was terrible for temperature control and pressure.

Bed was comfortable, but curtains let in too much light.

Dead bugs found in room corners.

Some staff were unfriendly and unwelcoming.

Room had an awful vomit like smell coming from the curtain.

Bedside lamp didnt work.

Lack of communication between housekeeping and reception staff, as we requested extra bedding and it was taken away multiple times.

Womens pool changing rooms lacked privacy.

Partner

10/10

Exceptional

16 Aug 2025

Dr Mukul

Great staff and beautiful location.

Housekeeping was excellent

Leisure Family

6/10

Pleasant

11 Aug 2025

Christo

It is normal or below average experiance

Leisure Family_with_children

6/10

Pleasant

02 Aug 2025

Shirley

Awful digital door system—- couldn’t get into room. Uncared for appearance throughout hotel. Walls in public area scuffed and needed painting. Dirty looking carpets. Limited choice of wine and drinks. Bed was comfortable and staff were pleasant but there didn’t appear to be anyone in charge. Would not stay again

Leisure Friends

10/10

Exceptional

02 Aug 2025

Andries

Family stay

Bedding was great , beds were comfy , swimming pool was awesome

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Thomas

We had lovely time exploring nerby places and lovely stay , beds are super comfortable, and we enjoyed the pool and Sauna. Staff are very friendly and helpful.

Thank you fir having us

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Harry

The Staff were so Friendly! Our top floor bedroom was great for our family

Leisure Family_with_children

6/10

Pleasant

30 Jul 2025

Alfred James

all good shame the evening meals weren’t available but they did recommend a good restaurant 💰

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Felix

A night away - Sunday

Hotel was nice, food in the restaurant was 10/10 and the bar was cheap.

Pool & Sauna was good, room was nice and pretty modern, clean and TV had netflix, YouTube etc

Partner

10/10

Exceptional

23 Jul 2025

Steven

Great people! Bartender was such a sweetheart!

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Kimberly

It was nice. Didn’t have any issues. It just wasn’t what I expected.

I arrived early and was accommodated by the gentleman on the front desk. I also needed some assistance with an issue that was not the responsibility of the hotel and the gentleman solved the issue for me. So it was a GREAT stay. It just wasn’t what I expected and that’s ok.

Leisure Family_with_children

8/10

Excellent

19 Jul 2025

Thayalan

Great experience. Enjoyed our stay.

Leisure Family

10/10

Exceptional

17 Jul 2025

Findlay

1 night stay

Nice village. Nice staff

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Candice

Would stay again.

We had an excellent stay! Very friendly and helpful staff. Some things have been updated, others could stand to be. Reasonable prices. We enjoyed our short stay here, and would go back again.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Mark

Nice stay

Nice cheap and cheerful hotel, room was lovely. Definitely stay again

Business

6/10

Pleasant

08 Jul 2025

Verified traveler

Was ok, would not stay again though

Disappointed as you get into downstairs lobby which has very uncomfortable old arm chairs and tables. Jacuzzi was not working. Provided with a travel cot which only had the hardboard and no mattress for our baby. You have to keep waiting for receptionist to let you into the facilities area which is just outside main hotel area. Had to ask for extra towel and duvet several times. Breakfast was a bit disappointing with ok cooked breakfast and no yogurt or proper fruits or pastries. You have to pay for bean coffee but instant coffee included in breakfast price.

Nice points- fisher and Donaldson pastries but slim picking when we arrived. room was good size and clean, refurbishment on our door was being completed as we entered the room. Pool, sauna and gym were small but nice. Staff very accomodating and allowed us to eat in upstairs lounge where we could get signal from our room on the baby monitor. Dinner was very tasty. But same bar food everyday and hence only ate at hotel one night. Spar just opposite where you can get most things.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Derek

Outstanding bunch of characters

From start to finish truly exceptional all the staff a massive thank you for all your efforts never have I ever come across a group so bonded you were polite helpful and also funny which we admired all week, again a massive thank you to all of you, we will be back

Partner

8/10

Excellent

04 Jul 2025

James

Staff were very friendly and helpful with taxi bookings to and from the wedding venue

Partner

6/10

Pleasant

01 Jul 2025

Kathryn

Got back to the hotel late (after a wedding) found we were locked out rang the hotel no answer they rang back but it took them too long to send a code so my husband found an open window and climbed through and then opened the doors from the inside

Partner

6/10

Pleasant

30 Jun 2025

Alfred James

was all ok handy place to stay for an over night stay

Self

6/10

Pleasant

28 Jun 2025

Will

Nice staff but not very luxurious

Not quite as swanky as it might appear in the photos but the staff were lovely. Pool is very small and crowded but the sauna was nice. Hot tub was sealed off. Breakfast very basic. No yoghurt or muesli and instant coffee.

Self

8/10

Excellent

26 Jun 2025

jovanne

Shabby chic

Day trip with friends. Property is old but well maintained. Staff are very nice and helpful.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2025

Andrew