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Stoney Nakoda Resort and Casino
Canadian Rockies-AB · Canada
888 Nakoda WayView location
7.8/10Very good1,000 Reviews
Cleanliness8.0/10 8.0
Service8.2/10 8.2
Comfort7.8/10 7.8
Condition7.8/10 7.8
Amenities7.8/10 7.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Stoney Nakoda Resort and Casino
Nestled at the foot of the Canadian Rockies, just 40 minutes west of Calgary and near Kananaskis Country and Canmore, this 4-story, 111-room hotel offers a prime location for exploring the region. Guests enjoy a complimentary hot buffet breakfast and free in-room internet access.
A short drive away, Canmore (31 km) and Banff (45 km) offer an array of dining, nightlife, attractions, and shopping. For winter sports enthusiasts, Nakiska ski slopes are only 20 minutes away.
Summer activities include golfing at Brewster Guest Ranch Golf Course, heli-tours, white water rafting, and gear rentals at Kananaskis Outfitters. On-site amenities include a 24-hour reception, currency exchange, cloakroom, lift, casino, TV lounge, bar, café, and restaurant.
The guest rooms boast spectacular Rocky Mountain views, featuring Serta Concierge Suite Beds, Hunter bathroom amenities, separate shower and tub units, and 32-inch LCD TVs. Guests aged 12 and older must present proof of double vaccination, a negative rapid test taken within 72 hours of arrival, or a medical exemption.
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Located in Kananaskis, Stoney Nakoda Resort & Casino is in the mountains, a 1-minute drive from Stoney Nakoda Resort Casino and 6 minutes from Kananaskis Visitor Information Centre. This casino hotel is 23 mi (37 km) from Banff National Park and 5.1 mi (8.2 km) from Bow Valley Provincial Park.
Stay in one of 111 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Car recommended
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- A car is recommended for transportation to and from this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property is designated under The Original Original Accreditation Program, a mark of excellence and verification for Indigenous-owned tourism businesses across Canada.
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately CAD 9 to 24 per person
- Pet fee: CAD 26.25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: CAD 26.25 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Stoney Nakoda Resort Casino
0.1 km / 0.1 mi
Kananaskis Visitor Information Centre
6.7 km / 4.2 mi
Bow Valley Provincial Park
8.2 km / 5.1 mi
Brewster's Kananaskis Ranch Golf Course
8.5 km / 5.3 mi
Barrier Lake
9.4 km / 5.8 mi
Elbow-Sheep Wildland Provincial Park
10.8 km / 6.7 mi
Bow River
11.6 km / 7.2 mi
Mt Yamnuska Trailhead
12.8 km / 8 mi
Heart Mountain Trail
15.2 km / 9.4 mi
Grotto Canyon Trailhead
20 km / 12.5 mi
Ghost Lake
20.3 km / 12.6 mi
Wind Ridge Trail
22.7 km / 14.1 mi
Nakiska Ski Resort
24.9 km / 15.5 mi
Troll Falls
25.7 km / 16 mi
Bronze Chair Ski Lift
25.7 km / 16 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building): 4
- Double rooms: 96
- Junior suites: 15
- Accessible rooms: 1
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Nearest Bus / Metro Stop
- Airport
- Golf course
Show 69 more facilities & services
- Entertainment Area
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fi
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry service
- Multilingual staff
- 24-hour security
- Air conditioning in public areas
- Fireplace
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Bicycle storage
- Concierge
- Gym
- Newspapers
- Luggage room
- Dining area
- Ski storage
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Projector
- Printer
- Photocopier
- Business centre
- Audio-visual equipment rental
- Fax
- Indoor freshwater pool: 1
- WaterSlides
- Casino
- TV lounge
- Hot tub
- Hot breakfast
- Breakfast a la carte
- Late riser breakfast
- À la carte lunch
- À la carte dinner
- Special dietary options
- Gluten-free meals
- Vegetarian meal
- Snacks
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- Cash Free
- Fitness
- Horse ridingExtra charge
- Cycling / mountain bikingExtra charge
- Billiards
- GolfExtra charge
- Golf practice facility
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityStoney Nakoda Resort and Casino
QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityStoney Nakoda Resort and Casino
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityStoney Nakoda Resort and Casino
QUADRUPLE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityStoney Nakoda Resort and Casino
DOUBLE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Stoney Nakoda Resort and Casino
100
reviews shown
Joel
Nice pleace. My
Lance
What a great place. We have traveled past the hotel many times and didn't stop as we were not interested in the casino. We found that there are far more things to do there and it is a great central location to visit banff and Calgary as well as many areas around to visit. The Casino is very nice and friendly.
Chris
Staff not helpful at all, mostly kids that work there who don’t care. Room was ok, hadn’t been dusted in a while. Pool was good for the kids but not much else going for it. Couldn’t get a hold of anyone for room service either. Pretty disappointing
Sunny
Hard to find parking if big events there
Anh
Clean and spacious room. Reasonable drive to Banff and Yoho National Parks
Thomas
Good option near to Canmore for less money. Has all amenities such as bar casino pool restaurant and hot tub located in beautiful serene area.
Hanin
Perfect location
Derek
Pretty standard place. Nothing fancy at all. Clean and did the job for one night. The workout facility was extremely small. I guess we paid the price that we did for the location of the hotel, vs the hotel itself.
Amanda
Just used the room no other amenities. Was nice. A little on the pricey side.
James
Room was spacious and clean. Staff were polite.
Gloria
This was a descent hotel worth the price, even though we travelled to Canmore for events - much cheaper than staying in Canmore.
Kyle
Good
Sciana Elisha
Rooms were clean and spacious. View was amazing.
Muralidhara
For a night it's an ok hotel. Casino was very small. Looks outdated from outside. Its ok inside.
ruth
Casino and bar restaurant was good. Room was huge although the bathroom was smaller than I expected and a little dated
Shannon
The room was clean, staff friendly, great little casino. We would stay here again.
Lisa
Room was as expected. Doors in corridor were a bit loud. Nice toiletries provided. Four people in the room and only two sets of towels. Took a while for staff to locate additional towels. Biggest complaint was the smoke from the casino. First night was bad in the lobby. Second night seemed better.
Linda
Restaurant wasn’t the greatest but reasonably priced. Enjoyed casino
Kushang Sureshbhai
Smokey room.. poor restaurant service. Ok hotel. Middle of nothing. Chose wrong hotel i guess. Not recommend
Hamed
This hotel truly has the potential to be one of the best places to stay and enjoy the surrounding area; it just needs more attention, care, and proper maintenance.
Unfortunately, the cleanliness of the room was disappointing. Many surfaces were dusty, there was dust and hair inside the drawers, and several appliances appeared dirty even after we requested room cleaning. It seemed that our concerns were not properly addressed.
The Wi-Fi signal was very weak, and some of the appliances were damaged and looked worn out.
It is a pity because the property itself is beautiful and has great potential, but it currently feels neglected and in need of better upkeep.
Unfortunately, the cleanliness of the room was disappointing. Many surfaces were dusty, there was dust and hair inside the drawers, and several appliances appeared dirty even after we requested room cleaning. It seemed that our concerns were not properly addressed.
The Wi-Fi signal was very weak, and some of the appliances were damaged and looked worn out.
It is a pity because the property itself is beautiful and has great potential, but it currently feels neglected and in need of better upkeep.
Kari
Room was clean and fairly quiet. Beds comfortable. Restaurant had a nice breakfast selection. The Bannock French Toast was delicious 😋. Friendly and helpful staff.
Casino was fun even if I didnt win anything...
Casino was fun even if I didnt win anything...
Cahlyn
The casino was a great environment. Our room was clean, renovated and spacious. Loved the makeup desk for women. Air conditioned and comfortable. Nice deep soaker tub. Restaurant and pub were both good- chicken burger was awesome. Staff at the front desk were super kind. Staff in the restaurant were great as well. Would stay here again definitely.
Nancy
Good size room
Melissa
Very good
Jacob
We had a great stay in early June. Very convenient and to have a gas station right at the hotel. If you are planning on traveling around the Rockies, this makes a great base to start your day from.
Staff were friendly and room was clean and cozy. We will be staying here again.
My Wife and I are really gamblers so not much to say about the Casino but we sure it's nice
Staff were friendly and room was clean and cozy. We will be staying here again.
My Wife and I are really gamblers so not much to say about the Casino but we sure it's nice
Pankaj
Excellent stay! The hotel was clean, comfortable, and well-maintained. The staff was friendly and helpful, and the service exceeded my expectations. Great location and overall a wonderful experience. I would definitely stay here again and highly recommend it!
Quentin
They took may payment for both nights upfront. No credit card for incidentals. I asked for my receipt with a zero balance three times and they couldn't do it.
Patrick
Clean property. Customer service was very good.
Tom
Casino very clean but cool temp. Hot tub and pool clean. Rooms updated and clean. Supper in main restaurant tasty.
FALGUNKUMAR
Just tremendous
Geraldine
The restaurant food is excellent!
Nicole
Friendly and helpful staff. Bartenders were amazing. Gluten free options on menu. Clean casino with friendly staff
Ajith
The room was clean, looked recently renovated. Front office staff was courteous.
The restaurant staff were the worst. Food was just average. Staff forgot to put all food items in the bag, and when I returned to tell them that I am missing items from my order, staff said they are sure that they packed everything (suggesting that I am lying), and had the audacity to ask me to bring all the boxes down to the restaurant so they can check. Bear in mind, after a long day of travel, my family had already started eating as the kids were hungry. During that discussion, one of the staff checked in the kitchen and behold, the missing box was still in the kitchen. Of course they apologized for the error, and I was not mad that they missed packing all items, it happens. They suggested that I was lying, when they didn't do the basic courtesy to first check themselves, and accused me of lying. So yeah, let this instance be known for others to be aware of.
The restaurant staff were the worst. Food was just average. Staff forgot to put all food items in the bag, and when I returned to tell them that I am missing items from my order, staff said they are sure that they packed everything (suggesting that I am lying), and had the audacity to ask me to bring all the boxes down to the restaurant so they can check. Bear in mind, after a long day of travel, my family had already started eating as the kids were hungry. During that discussion, one of the staff checked in the kitchen and behold, the missing box was still in the kitchen. Of course they apologized for the error, and I was not mad that they missed packing all items, it happens. They suggested that I was lying, when they didn't do the basic courtesy to first check themselves, and accused me of lying. So yeah, let this instance be known for others to be aware of.
Kathryn
This Casino Hotel was quiet and very well appointed.
We were upgraded for free to a lovely , large suite with lots of room and a fireplace, facing the mountain range.
The staff made a lovely effort to make sure we had all we needed.
We enjoyed eating at the Bar inside the casino.
We were upgraded for free to a lovely , large suite with lots of room and a fireplace, facing the mountain range.
The staff made a lovely effort to make sure we had all we needed.
We enjoyed eating at the Bar inside the casino.
MARG
We had a very nice room, restaurant was good, did not use casino to comment on that.
Bob
Lack of food after 8 pm. Unless walked over to Tim Hortons
PAULA
I wouldn’t recommend this place even to my worst enemy. Terrible service, the bathtub was so dirty and so was the shower. After a hike all we wanted was a nice warm shower but when we saw how dirty our bathroom was we just wanted a quick rinse and get out of there as quickly as possible. All the drawers were filthy with stains we didn’t dare to put our clothes in them. The phone didn’t work, neither did the fridge. All the vending machines were broken we could not get water! The pool floor was also nasty, the staff was rude.
Again safe your money do not come here!
Again safe your money do not come here!
Shirish
Clean room and bed and mattress are not good
AUDREY
Not enough outlets for charging devises
Brian
Room was clean, restaurant wasn’t open for early breakfasts opened at 8 a.m. kind of odd time, especially as a lot of golfers stay there. Food in the pub was very good, service was good. Pool, water slide and hot tub, also very very small “workout “ room. Reasonably priced with various types of rooms. Advertised as newly renovated rooms. Close to Kananaskis Country and 20 minutes from golf courses and ski area. Half hour or so to Canmore and 45 minutes to Banff, so good location. Old adage you get what you pay for.
KAIZAD
Pop machines not working
alexa
perfect place for price of $200, cool casino for me n my friend to try out, so fun with a bar too. we didn’t try the food, but it looked yummy! 10/10.
Judy
Everything was very good. Would definitely stay there again
Alison
Nice place to stay. My room was dated but clean. Would stay here again
Anjul
It's just we were 4 people they gave us 3 bath towels i have to ask them and no shower gel. Otherwise it's good stay. Restaurant food and service was good.
Michael
Bad service
delores
Rooms arw clean
Rhonda
I don’t know I don’t drink … the casino was ok
Helene
Always a great place to stay
Elaine
Restaurant quit serving food at 9 pm. We checked in at 10 pm. The hallways echo profoundly. One woman was speaking on her cellphone at 8:00 am. You could hear her clearly. Real echo chamber. The room doors slammed shut and echoed down the hallway. Didn't sleep very well at all.
Susan
I will stay there again
George
Bar staff are super friendly
Donna
Terrible
Candice
Great getawayb
Susan
Was very disappointed in this hotel. No sense of urgency from staff. Room was just ok . Casino was clean. Restaurant was expensive for what they offered and outside was garbage everywhere and vomit on sidewalk. Will not go back
Nawal
friendly staff, clean room and very spacious!
Khalid
It was pretty clean and the kids have a blast at the pool.
Mark
Clean and the staff was friendly
Lori
Yes
Michelle
We just stayed over night to go skiing the next day. Price range was good for 2 rooms side by side. It worked well for our needs. Staff were friendly and easy to approach. Pool was cool as per grandkids. We lost a phone charger block and cord but all in all worked for an overnight stay. We did not go to the Casino or use the restaurant.
George
Better than expected
Kathleen
nice
anamika
Not many shops near by. Rooms were ok. The room key card was faulty. Had to go to front desk to reissue. No breakfast or options of room service.
Devesh
Excellent Excellent Excellent
Shannon
The staff did not have any information about their own property, when I asked. No information available and the website was out of date. Staff said it was updated since COVID. Room was worn.
Harman
Good
Caroline
We had a very disappointing experience at this hotel. When we arrived, the room was clearly not cleaned properly, there were stains all over the floor, and to make matters worse, there were broken pieces of glass on the carpet that I unfortunately discovered by stepping on them. It was both unsafe and unacceptable.
We reported this to the front desk, but they didn’t seem concerned or take it seriously, which was frustrating. On top of that, our room key was deactivated during our stay because the staff didn’t realize we were booked for two nights instead of one, causing unnecessary inconvenience.
The casino and restaurants also felt very depressing and empty, which added to the overall disappointing atmosphere.
We had been really looking forward to this weekend getaway and had high expectations, but the experience fell far short. When we decided to leave early and mentioned it at checkout, the staff only realized then that we were checking out a day earlier. Although they said they would speak to a supervisor, they returned with a simple “okay, you’re good to go” and showed no interest in understanding why we were leaving early.
Overall, the lack of cleanliness, safety concerns, poor customer service, and lackluster atmosphere made this a very negative experience. I would not return or recommend this hotel to anyone.
We reported this to the front desk, but they didn’t seem concerned or take it seriously, which was frustrating. On top of that, our room key was deactivated during our stay because the staff didn’t realize we were booked for two nights instead of one, causing unnecessary inconvenience.
The casino and restaurants also felt very depressing and empty, which added to the overall disappointing atmosphere.
We had been really looking forward to this weekend getaway and had high expectations, but the experience fell far short. When we decided to leave early and mentioned it at checkout, the staff only realized then that we were checking out a day earlier. Although they said they would speak to a supervisor, they returned with a simple “okay, you’re good to go” and showed no interest in understanding why we were leaving early.
Overall, the lack of cleanliness, safety concerns, poor customer service, and lackluster atmosphere made this a very negative experience. I would not return or recommend this hotel to anyone.
Miranda
Comfy beds and beautiful view of the mountains. Staff were friendly and the room was cozy. Restaurant food was mediocre and overpriced. Pool was very cold. This is a pet friendly place so expect to see and hear dogs. We will definitely be back!
Dawne
Room was very clean, bar tender was very friendly and easy to chat with while being served. Dinner at the sit down restaurant was delicious and service really good
Lisa
No and no casino was a ghost town with staff that didn’t want to work
Shayla
Love this hotel we had a great time
Darcy
It was ok
Tienne
Check-in was seamless. Very friendly staff. The food was FANTASTIC!!
Tamara
Room, food, pool were all excellent
Vevlene
Enjoyed the stay
Cindy
Friendly staff
Karanbir
Not good at all
Carol
We enjoyed our stay
Tricia
Parking was great. Had the entire pool to ourselves! Hot tub could have been a tad hotter.
cindy
Everything about the room was perfect. However, when the room above us flushed their toilet, it was VERY LOUD and would wake us up at night
Christine
Everyone was so friendly and welcoming to me and my 6 year old. The room was comfortable with an amazing mountain view. The pool and slide were fun, and the restaurant had good family friendly options.
Spencer
Good Stay clean room and easy Check in.
Robyn
Staff were very friendly! Clean environment.
Kimberly
Great
Kurtis
Big rooms, friendly staff
meeka
Our stay was great, we’ll definitely be back thanks to good prices and nice staff!
Christien
The service and food was exceptional. The stay was a gift from our son for valentines day. Stunning foothills location. My wife and I had a wonderful time. Even won 20 bucks!
Jennifer
A few bumps at check in were rectified quickly. The staff were very pleasant and accommodating. The room was clean and well appointed. Just too many kids running in the hallway to have a decent night of rest. If we book again, it won't be on a Saturday night!
Mary
Room was good. Not happy that we couldn't order food in the pub even though we got there before closing. They gave us a menu so wouldn't that indicate that the kitchen was still open. And then to be told 5 minutes later that it was closed and yet they served others after us ?? We had been out all day and were hungry and just wanted something to tide us over till breakfast.
Also our room keys didn't work the morning we checked out. Housekeeping only cleaned our room. Garbage wasn't taken out nor the bathroom cleaned.
Between us, of us we probably spent over $3K in the casino and to be treated that poorly is just bad customer service. I have stayed here several times before and was treated great, so I'm not sure why the standards seemed to have slipped with our stay.
Also our room keys didn't work the morning we checked out. Housekeeping only cleaned our room. Garbage wasn't taken out nor the bathroom cleaned.
Between us, of us we probably spent over $3K in the casino and to be treated that poorly is just bad customer service. I have stayed here several times before and was treated great, so I'm not sure why the standards seemed to have slipped with our stay.
Colleen
Good room clean and nice staff
Anup
Great experience..service was good.
Gary
Staff were very friendly, rooms were clean and well appointed.
Bart
Clean room, comfortable bed and nice staff
Carolyn
The room is very basic.. The vent fan in the bathroom was filthy.
The light between our beds did not work.
The light between our beds did not work.
Roderick
Elevator seems a bit sketchy, clean room, they could offer a continental breakfast.
Breann
Hotel was good when
Jennifer
Pool was great for my kids and staff were friendly and helpful!
Justin
The front desk agent was awful! Her name is Masey. I called down to ask if the water was safe to drink. She advised me “not really” I then went to the vending machine to buy a bottle. The vending machine was sold out of EVERYTHING. I went to the front desk to ask for a bottle of water. She advised me floor 3 and 4 both have vending machines
John Paul
Loud in the hallway. The drainage pipe goes through the wall of my roomso every flush in the upstairs room is heard in my room.
Jason
Poor service all around.
Location & surroundings
Stoney Nakoda Resort and Casino
888 Nakoda Way, Kananaskis, Canada
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Stoney Nakoda Resort and Casino
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