Name: Novotel Semarang
Address: Jl. Pemuda 123, 123, Semarang, 50132, ID

4/10

Poor

28 Jan 2026

Kadiman

Room is very old and towel needs to be replaced too old and look dirty unfortunately.

Business

8/10

Excellent

05 Dec 2025

Yin

Room is a bit outdated, but location is very good

Business

2/10

Poor

05 Aug 2025

Setyawati

The room is old , dark, and dirty.

Leisure Family

10/10

Exceptional

23 Apr 2025

Paul

Convenient location. Good service.

Leisure Friends

2/10

Poor

02 Aug 2024

Verified traveler

Not so good

Check in was not smooth. Check out was terrible. The people working at the check out desk were unprofessional.

Business

10/10

Exceptional

22 Jun 2024

Michael

mice stay

Hotel is a bit old but still convenient.

Strangely enough, it does not provide hand towel. You have to ask for it specifically.

Friends_and_family Family

2/10

Poor

15 Feb 2024

Nikoletta

Nasty, worn down. Smells like mold.
Hard to communicate in English. Never coming back.

4/10

Poor

31 Jan 2022

Jong Eun

towel and bed cover are so old.They are not looking clean at all.

Business Friends

8/10

Excellent

01 Nov 2021

Christopher

Good stay in Semarang

Hotel is in a very good location, across from Paragon mall.
Though the room is comfy, but its aging. The bathroom really needs more attention in cleanliness.
Water stain is so pronounced on the shower curtain and bathmat; and these can be easily fixed.
All staff were very friendly and helpful!
Overall, we had a good stay.

Partner

8/10

Excellent

15 Mar 2021

Low Peng

Comfortable hotel

Comfortable and staffs are friendly

Business

2/10

Poor

14 Jul 2020

Daniel

Do not go to this hotel.

Room is so horrible. I asked for a non smoking room. Apparently i was put into a “previously” smoking room section. The whole room reeked of tobacco smell. The bed and the sofa too. This hotel was a good hotel 5 years ago. Cleanliness and maintenance has slipped down for sure.

Friends_and_family Friends

4/10

Poor

14 Mar 2020

Matthew

Disappointing stay

Staff are lovely and the hotel is in a great location. Have stayed there many times before with no issues, but this trip was not good sadly. The key card wouldn’t work, they replaced it but still didn’t work so just said to ask someone from reception to accompany me to the room every time!

One of the towels hadn’t been cleaned and was clearly damp and smelly from the last person that used it, and the whole room had a bad smell in it. I asked to be moved but there was nothing available (which seemed unlikely).

I think next time I will stay somewhere else. Real shame as it’s always been good before

Self

8/10

Excellent

08 Jan 2020

Verified traveler

I was book for the rooms non smoking and when i was checking the non smoking was not available and they give me smoking rooms even the rooms sparyed with air freshner but still smell. I was travelling with small kids

Leisure Family

6/10

Pleasant

07 Jan 2020

Dewi

The thing I like the least was that I didn't have any luck with the hot shower. I stayed for two night with less than lukewarm shower. For hotel this class, they can do much better than this. There are good variety of the breakfast buffet, even though the taste of most of them are so so. The staff are nice.

Friends_and_family Family

8/10

Excellent

28 Dec 2019

Juhari

Good service and nice hotel

Friends_and_family Family

8/10

Excellent

17 Dec 2019

Verified traveler

Staff however property was due for refurbishment My shower had mould , pillows stunk .wholebuilding needed an upgrade

Business Self

10/10

Exceptional

23 Apr 2019

Verified traveler

Have always stay at Novotel Semarang bcos the Shopping Mall is just across the road....very convenient

Leisure Family

8/10

Excellent

08 Apr 2019

JOICE

Good old days. Need renovation, asap! 😁

Most of the staff are friendly and helpful. However this hotel need big time renovation as it is very old, bad smell, you know old building smell. The floor, uneven. Peeled off wall paint. Bad odor parking. Small size of swimming pool. But the breakfast food are good. Room size is big. Comfortable pillows. Good bathtub, as nowadays rarely hotel has bathtub.

Family

8/10

Excellent

27 Jan 2019

queenie

+ Very friendly staff
+ Prompt service at all hours
+ Large spacious rooms
+ Clean sheets, comfy beds
+ Wide range of facilities
+ Location, location, location!

- Furniture, overall feel is dated
- Spa / Massage service same standard as the ones just behind the hotel, but 3 times the price
- Strong chlorine smell at the lobby in the mornings that also stings the eyes

8/10

Excellent

21 Dec 2018

Verified traveler

Location was very good, massage service very good and service was excellent. Furniture in room and bathroom was showing its age.

Leisure Family

10/10

Exceptional

14 Dec 2018

SWARAN

Great stay

It was amazing n great stay

Friends

6/10

Pleasant

24 Sep 2018

Benita

The food at the restaurant were poor
They used to have good food and bakery.
The room is old, the bathroom is dark. They only give 2 big towels and limited amenities.

10/10

Exceptional

30 Jul 2018

Verified traveler

A great place to stay. It looks a bit runned down in parts but it was a very comfortable stay. We would absolutely stay there again! Fantastic time thank you!

10/10

Exceptional

14 Jul 2018

Edwin

Great. Near shopping n food

Great experience n staff very helpful . Only WiFi abit slow n breakfast not so good

4/10

Poor

26 Jun 2018

Suhail

Hotel Needs Many Upgrades

We booked for 8 nights but only ended up staying 1 night. There was a problem at check in and I had to go back down to the lobby until they could get me another room. After a long trip this was very inconvenient.

The last straw was the next morning. The water from the bathroom sink faucet was brown and dirty. I went down to complain and was informed the problem would be fixed in an hour. They took me to a nearby budget hotel so I could take a shower in clean water. After I returned they said the problem was fixed. When I turned on the water it was now DARK BROWN and I recorded this on my phone.

I then asked to speak with the general manager, Stephane Fagez, who said he could not guarantee when the issue would be resolved. I stated this was unacceptable for a 4 star hotel. In the end, they moved us to a nearby hotel for the duration of our stay.

I had stayed long enough to see that this hotel is not well maintained. From the lack of adequate A/C in the lobby to the decaying bathroom fixtures and dim lighting, there are many repairs needed.

On the positive side, I want to note that Mr. Fagez and the front office manager (Mega) were professional, empathetic, and patient in dealing with me and other guests who were loudly complaining about the water issue. The problem was not the hotel staff who did their best in a bad situation, but it was the poorly maintained facilities and infrastructure at the hotel.

Family

8/10

Excellent

03 May 2018

heru

nice place to stay

location, location and location

Partner

10/10

Exceptional

02 May 2018

Verified traveler

Good stay.

The staff in the hotel were very friendly.

Friends

8/10

Excellent

19 Mar 2018

Verified traveler

Nice hotel

Nice hotel. close to everywhere since the city already very small city. Good stay overall

8/10

Excellent

01 Feb 2018

Bernard

Warm

Hotel lobby wad warm. Need to turn up the AC.
Staff was attentive to my needs.
A bit noisy from next door rooms / toilets

6/10

Pleasant

11 Dec 2017

Su

Nice hotel in central location next to Paragon Mal

Value for money. Room is clean and big but wood floor was broken in some places.
F & B can be improved especially during breakfast; waiters can b responsive to hotel guests and food replenished. Staff in a hurry to clean up as early as one hour before end of breakfast window. A cleaner came in to sweep the floor despite there being guests around.
Front desk staff were efficient and helpful.

8/10

Excellent

27 Nov 2017

Jeanny

Just change your linen and we are good!

Great service! The hotel allow me to deposit my luggage for 24+ hrs. Was planning to extend more day but it was fully booked. Great job on staff trainings though.

What could be better:
New & Smooth bed linen as my bed linen was kinda rough.

Location:
Traffic is bad but it is close to Lawang Sewu, Kampung Pelangi, pretty close to airport, etc. so pretty decent.

8/10

Excellent

16 Nov 2017

Sirikanya

Nice hoyel located in the middle of town

Good staffs. New hotel compared with others. Very good location

6/10

Pleasant

11 Nov 2017

Freddry

Average!

All alright!

6/10

Pleasant

09 Jun 2017

Arizona

Centrally located; next to shopping mall

We booked the hotel because it is close to the central area. We were happy to find out that a large shopping mall with Starbuck and restaurants was across the street and that the police station and other government buildings were close by. So it was convenient and safe. The breakfast buffet had lots of options and very tasty. The rooms, however, were small. The towels did not seem to have been bleached and cleaned properly. We had our bed sheets in one room. changed out upon arrival after discovering some markings.

6/10

Pleasant

25 Jan 2017

Verified traveler

It's just an old hotel

Room is bery old for four stars standard. Smelly and lil bit dark along the alley. Bathroom amenities not complete as we cant get facial tissue and cotton bud.

8/10

Excellent

12 Dec 2016

Verified traveler

Good

Hotel is good for an overnight stay

4/10

Poor

16 Aug 2016

Fenny Yunita

Old hotel but okay location

The hotel is very old, and it reflects in the rooms. I don't like the shower/tub combination, what makes it even worse is that the shower curtain is dirty and smells bad.

The location is pretty good, and the service is okay.

8/10

Excellent

07 Aug 2016

Chang Hing

Been staying for 3 days term for the past 4 years. Overall conditions are fine. Some wooden floor tiles are getting loose now

Family

8/10

Excellent

03 Jun 2016

Verified traveler

Nice hotel close to food

The bath towels need to be changed into new towels as they are not as white as they should be.

Breakfast is very good, lots of varieties.

The ramp at the entrance is too steep for handicapped.

4/10

Poor

27 Nov 2015

Gary

Maybe it was built as a 4 star hotel

Rated as a 4 star but in serious need of a renovation to be presented as such

6/10

Pleasant

01 Aug 2015

Sentot

Clieanlines

Swimming pool and toilet gym were dirty

Partner

8/10

Excellent

31 Jul 2015

Verified traveler

Nice place in Semarang

The hotel was nice. Bed was a little bit firm for me but nothing much to complain about. The breakfast buffet was very good, the pool was nice and clean. Overall a nice place.

Family

8/10

Excellent

29 Jun 2015

Philip

The only issue was that the bar was closed even though it was the day before Ramadan

6/10

Pleasant

25 Jun 2015

Rosalind

business trip

Nice stay.

8/10

Excellent

26 May 2015

Verified traveler

Good price and mood

Very comfortable and clean, good price but I couldn't use welcome drink because there was no staff.

Partner

8/10

Excellent

26 Apr 2015

Low

Hotel need to upgrade condition quite old

Not to bad but very noisy at the loby

8/10

Excellent

24 Apr 2015

Verified traveler

Nice stay ..

Good Stay during Business Trip

8/10

Excellent

03 Mar 2015

scot

Like home from home.

We have stayed at Novotel may times.
It has a great pool and gym.
The staff cannot do enough to help you. Sometimes English is a struggle with room service but the rest of the staff understand you.

Family

8/10

Excellent

08 Jul 2014

Tom

Great location and very friendly staff

The staff is very friendly and they speak good English.
You can request a shuttle bus to/from Airport for free by email / call them.
The location is good, walking distance to Sewang which is an historical interest.
Also opposite is the Paragon Mall where you can find foods, shopping and cinema.

The only thing I do not find well is the power went off/on for 4 times during my stay. Other than that everything is good.

They also have a club123 in the basement. If you want to grab a drink it's super easy.

10/10

Exceptional

03 Oct 2013

Fernando

Good service. Great location if you want downtown

It was only one night, good service. Close to airport!

8/10

Excellent

20 Sep 2013

Louise

overall positive stay

it was a good stay overall; nice room, good bed, pleasant service, good desk. the swimming pool is an odd shape however, making it difficult for more than one person to do laps at one time.

8/10

Excellent

09 Sep 2013

Louise

Comfortable stay at a very convenient location

My stay was quite fine; the room, facilities, and service are all fine; the room is spacious; the work desk (a priority) is very suitable. I wouldn't have minded a slightly better swimming pool, but overall, a very good hotel.

8/10

Excellent

17 Aug 2013

Dyatmiko

pleasant experience

The rooms are not too big but enough to cater a family with two pre teen kids, location is good, the staffs are friendly, however the parking area is really small...fortunately the hotel has a valley service. If you don't bring your own car is not a problem since it is easy to get taxi or public transport in that area. The hotel provide a shuttle service from/to airport and tawang train station (advance booking is required)

10/10

Exceptional

07 Jan 2013

bill

Facilities: Top of the line; Value: Fantastic; Service: Phenomenal;

Partner

8/10

Excellent

02 Dec 2012

Paul W

Tired but good

A little shopworn around the edges but still a good place to stay here. Service was excellent, Food in the Citrus as well and the breakfast was also worth it. Was here on business so not any time for exploring but the only real downer was the shower that couldn't hold temperature, and same for my associate. Too hot then too cold and constantly changing. Bed was comfortable, room was fine but looked like it was straight out of the 1970's. Time for a renovation.

8/10

Excellent

25 Nov 2025

Hee Sang

식사도 괜찮고 직원들 대응도 좋았습니다

6/10

Pleasant

30 Jan 2025

Meitha

Hotel tua

Order non smoking tapi dikasih smoking room. Keran wastafel copot . Air panas tidak jalan. Handuk kelihatan kotor dan sudah tidak putih. Bau asap rokok. Kondisi furniture yang sudah rusak dan tidak ter maintain.

Friends_and_family Family

4/10

Poor

04 Aug 2024

Peng Lim

Bad experience

Bedsheet and Towel are smelly...

Business

2/10

Poor

08 Jun 2024

Hiroyuki

食事が美味しいない。

4/10

Poor

03 Jul 2022

maxime

Hôtel vieillissant et sale

Hôtel à l abandon , salle de bain sale, odeur d urine / égout. Petit dej très moyen. Je connais cet hôtel depuis 15 ans et la qualite se dégrade à chaque visite. C était mon dernier séjour dans cet hôtel.

Business

10/10

Exceptional

18 Jun 2022

HANG BAEK

Smells mold much

Business

10/10

Exceptional

11 Feb 2022

HANG BAEK

Satisfied

Very good

Self

8/10

Excellent

24 Jan 2022

Verified traveler

年季を感じますが清潔でした。朝食代替は要改善

年季を感じる設備ですが、清潔でした。トイレの足元が非常に狭いのは設計が古くて仕方ないのかも知れません。
ホテルの説明書きに「朝時からロビーで簡易な朝食」とあったのですが聞くと「無い」と言われました。早朝チェックアウトで6時からの朝食が無理だったので残念でした。
またお弁当パック注文したところ、写真にあったドリンクやカトラリーは付いて来ず、不親切なパッケージは非常に残念でした。要改善と思いました

Self

6/10

Pleasant

02 Jan 2022

Sung Jin

The noise of the machine was very loud, perhaps because of the air conditioner, so it bothered me. And furniture is very old. Room service hamburgers are delicious.

Business

10/10

Exceptional

01 Nov 2021

Choi

One of the excellent hotel in Semarang

Cozy and comfort facilities... breakfast was also good !

Business

4/10

Poor

04 Jun 2021

Verified traveler