Name: Helena Sands
Address: Sunny Beach, Sunny Beach, 8240, BG

10/10

Exceptional

05 Jul 2026

Andrey

When I drove up, two people came to assist me even opening my trunk and pulling out my suitcase. This was a very pleasant greeting! The food for both dinner and breakfast was fresh and well prepared. There was no shortage of choices and I could have stayed an entire week without trying everything. Truly a superb place.

Self

10/10

Exceptional

19 Jun 2026

Atanas

Great place and view, with a very friendly staff! Loved everything about this hotel.

Friends

10/10

Exceptional

04 Jul 2025

Kiril

One of the best Hotels in Bulgaria

Great place on the Bulgarian seaside.
We visit every time, when we decide to have a holiday in Bulgaria.
From the beginning. Experience on the reception was excellent as always, very welcoming and professional. Makes you feel that extra special.
The rooms were lovely. They ofer us an apartment, as a family of three, really very kind of them. And a double room for our friends. Both of them excellent,and with a nice sea views. Good spacious rooms, cleaned regularly through our stay.
The restaurant and the food at Helena sands, are just fantastic. Very high level, with a good choice of salads, fish and meat.
Have their own beach. You have to go a bit early, as it gets filed very quickly. But once there, lovely clean sand and shallow water.
Perfect family holiday .
Thank you very much for our stay, and expect us next summer again 😀

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Stiliana

The location is perfect, the grounds are beautifully landscaped. The food is great and the staff is friendly. The cleaning crew could be more attentive to details, for example wash the cups that have been used and make sure there is a vanity kit in the bathroom. Overall, a great experience!

Leisure

10/10

Exceptional

17 Sep 2024

BRIAN

Excellent food and friendly staff.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2024

Megi

Great hotel. Well maintained. 2 min from the beach. Clean. Stuff was very helpful. Great food.

Leisure Family

10/10

Exceptional

20 Sep 2022

Verified traveler

Excellent Resort and location

Excellent Resort in a great location, on the beach. Own area on beach which was kept very clean and had free sunloungers and umbrellas available for Hotel Guests. In the hotel the cleanliness was at its best and food was very fresh, lots choice, service was great. Staff friendly and helpful. Pool area was lovely, lots sunloungers and fresh towels with outside showers that were both hot and cold. Seperate changing and shower room near pool for use on departure day after checkout.

Partner

10/10

Exceptional

06 Sep 2022

Patrick

Staff was excellent we received a free upgrade to the president suite. It was absolutely wonderful.

Leisure Family

10/10

Exceptional

16 Aug 2022

Katia

Great place!

Great place! All of us loved it!

Friends_and_family Friends

6/10

Pleasant

14 Jul 2022

David

Hotel is run down

The hotel is very run down. Staff was nice but this hotel is a 2 star on every level. Pool was not heated so nobody would swim. The halls have no ac so boiling. Sunny beach is a fun place but it is a dump. The food is gross except for the fish restaurant that is not part of the deal. That place is great. Buffett is sub par. Anyone who says the food is good is nuts.

Friends_and_family Family

8/10

Excellent

08 Sep 2019

Verified traveler

The Hotel was spotless and it felt v safe.food good
The Hotel it self we couldnt fault
Staff a fifferent problem.Frieldly staff in breakfast hoom and dinner,but bar staff bad mannered(mostly the men) pool bar ok but inside bar one gentleman
Has no people skills

Leisure Partner

8/10

Excellent

04 Sep 2019

Anna

Great stay!

Great food, veggie options and the pool is beautiful. The beach is gorgeous, a fabulous setting and enjoyable stay!

Partner

8/10

Excellent

28 Aug 2019

Verified traveler

Very friendly staff that can speak to you and all ways plenty of food to choose from at meal times

Leisure

10/10

Exceptional

11 Jul 2019

Verified traveler

Staff were very helpful, the quality of the meals was excellent and at night the hotel was very peaceful.

Leisure Family

8/10

Excellent

24 Jun 2019

Verified traveler

Nice views and large rooms

Great location with a lot of amenities and friendly service from the staff. A must stay. Very safe and outstanding food.

Partner

10/10

Exceptional

14 Jun 2019

IZHAK

Amazing

It was a beautiful stay, great stuff.
Very safe.we love the food.
The fish restoratnt is one of the best I tried.
Big pool .very close to the beach.the best hotel in Burgas

Family

10/10

Exceptional

01 May 2019

David

Memorable holiday

The experience was absolutely awesome. The hotel gives you a feeling of being royal and the ambience is regal.
The reception is excellent and check in very quick.
The amenities are good and the room was spacious and with an envious view of the sea and the hotel pool. The view was even more lovely at night.
The food on offer was mouth watering and the spread was more than one can ever imagine.
A truly great stay.

Partner

8/10

Excellent

09 Sep 2018

Verified traveler

nice resort hotel close to the beach, excellent food

10/10

Exceptional

06 Sep 2018

DALE

we had a wonderful holidays 2 weeks at this hotel

8/10

Excellent

02 Sep 2018

costas

Very nice hotel and just over from the beach.

Amazing stay. Hotel just over a walkway to the beach. The quiet end of the strip and totally recommended. Foiod was sumptuous. The rooms are huge as is the monster bed which is very comfortable.

10/10

Exceptional

10 Aug 2018

peter

Very nice hotel only fish restaurant staff bad

I would stay there again only I wold not use the fish restaurant as the staff very very unpleasant only looking for people who will give them a large tip

10/10

Exceptional

20 Jun 2018

Verified traveler

A lovely hotel with a wonderful view. A lovely private beach just over the road.

8/10

Excellent

06 Nov 2017

Marc

Nice hotel

Nice resort; very good food

Family

6/10

Pleasant

22 May 2017

Verified traveler

hotel with a potential

Impressive, good looking hotel. It is pretty far from all attractions though, historical sites, city center. The beach is just a few steps away. If you do not spend all your time on the beach you would rather rent a car. Spa services are overpriced, there are more affordable services in the hotels nearby. The food is pretty good, however fresh seafood was not available on the menu during my stay. Overall I believe a good value, however, I stayed there when the summer season has not started yet, so may be a different impression in the summer.

10/10

Exceptional

18 May 2017

Vanikka

Best Hotel Ever!

Amazing facilities, location and staff attitude. The hotel is like a peace of art.

10/10

Exceptional

10 Sep 2016

Robert

Our favorite seaside resort

One of the best resorts in the world. The hotel manager makes sure everything is in perfect order. The spa is outstanding.

Partner

10/10

Exceptional

08 Sep 2016

Constantin

Great location, wonderful sea views, nice garden!

Luxury hotel with great location, nice, spacious and very clean room, with balcony and wonderful sea view. Nice pool and amaizing garden, with lots of different types of trees and flowers in interesting arangements. Clean everywhere at the pool and garden, but to much Chlorine in the water at the pool and bathroom. Great gym room, very well equiped.
Restaurant with great food and drinks offer. Personel very friendly.

Family

10/10

Exceptional

28 Aug 2016

Siobhan

Wonderful hotel

Booked 2 rooms for 2 nights. When we arrived we were upgraded to a VIP villa with 3 bedrooms a kitchen and a living area with a private pool and a hot tub!

Family

10/10

Exceptional

27 Aug 2016

Brian

The only negative comment(s) about the hotel is that:-
(1) The parking was not Free as advertised in your description. I had to pay 35 Lev for the 3 days I was
there (this equates to around £13).
(2) Insufficient amount of Tea (1 bag only) and Coffee (2 sachets only) and in addition there were no milk
or creamers in the room facilities.

Family

10/10

Exceptional

14 Jul 2016

soma

Wonder stay at helena sands, sunny beach

Hidden gem. Small but perfect hotel. Staff could not do enough for the guests.
Maria and staff at dining room very helpful.
Reception staff were excellent too.
Very very clean hotel, rooms and common areas.exceptional spa service. Nice but a tad pricey boutique shops.
Food tasty and wide choice. Would definitely recommend to friends and family

Family

10/10

Exceptional

30 Aug 2015

Nomthandazo

Great atmosphere!

Great holiday, I would go back again

10/10

Exceptional

27 Jul 2015

Verified traveler

Best hotel in Sunny Beach

Our family has visited Sunny Beach for the last few years and we have found the Helena to be the best hotel year after year. The hotel amenities, architecture and grounds are picture perfect and the location is excellent. The food is the best quality of any half board.

10/10

Exceptional

19 May 2015

Verified traveler

Very good value for the money

A very good hotel at a very beautiful beach. Hotel was very clean, the manager and the staff was very nice. Very good value for the money. The only thing they need to improve is the food. The neighbour Hood was very quite and the air was very clean. If I go to Burgas again this is the hotel i am going to stay.

Partner

10/10

Exceptional

11 Aug 2014

kate

Great stay in a fab hotel

Love Helena Sands Hotel - we go every year - the location is quiet away from the noisy centre - the rooms & facilities are excellent & the food is really good with a wide choice for breakfast & evening meal love the cocktails too especially at happy hour we just love the hotel & highly recommend it

10/10

Exceptional

07 Aug 2014

Ihab

Perfect

Perfect hotel in a perfect location!
You even cant imagine the food they serve everyday... I totally recommend

10/10

Exceptional

11 Jul 2014

Marie

Outstanding hotel right on the beach.

Wonderful holiday at Royal Palace Helena Sands. My third visit to the hotel and it was perfect in every way. The Hotel Manager Cvetan was always available to help guests and all the staff were so friendly and efficient. A very beautiful hotel land I will be back again next year.

10/10

Exceptional

22 May 2014

R&R Retired

One of the best anywhere

Outstanding service and attention by the staff. I would hire the hotel manager to run any corporation. The resort is beautiful is all aspects, both in architect and design. This is definitely one of the best resorts on the Black Sea. We have travelled the world, and would return. Our visit was in May before the crowds.

Partner

4/10

Poor

26 Jun 2025

Vesselin

Great view but nothing else. Not a 5 star hotel

Leisure

4/10

Poor

24 Jun 2025

BEATRIZ

Trato del staff horrible, para nada un hotel 5*

Habitacion amplia y con vistas preciosas de la playa. Piscina de un tamaño decente y cerca de la playa. Eso es todo lo bueno que podemos decir del sitio.

Trato del staff horrible, el buffet estaba bueno pero el primer dia casi ni cenamos porque les dio por ponerse a recoger casi media hora antes de la hora prevista de fin. Nos sentimos agobiados en todo momento para cenar como patos. A pesar de pagar ampliamente por la habitacion. Las tumbonas balinesas y otras de color rojo no estan incluidas en el precio. Tienes que irte a otras que estan incluidad en la habitacion donde practicamente no hay ni espacio. En el desayuno si te descuidas te retiran el plato mientras comes. El staff no habla casi nada de ingles y la estacion que hace comida a la plancha fue incapaz de hacerle una tortilla simple a mi mujer embarazada. A la salida, dijimos que no usamos nada del minibar y nos dijeron que mandaban a alguien a corroborar si era verdad lo que deciamos (nos dijeron eso a nuestra cara). Para flipar, para nada una experiencia 5*, el staff no vale ni para una pension.

Tampoco hay nada en el resort, en el de al lado tenian musica en directo etc. En el nuestro solo karaoke 1 vez a la semana!!! No coincidio con nuestra visita. Hay opciones mejores y mas baratas cerca.

Nada recomendable!!

Partner

10/10

Exceptional

05 Sep 2024

Ivan Bogomilov

Sehr schönes, sauberes, ruhig gelegenes Hotel mit hervorragendes und vielfältiges Essen.

Leisure

10/10

Exceptional

24 Jul 2024

Morten

Perfekt for å slappe av

Akkurat passelig med folk. God plass over alt. Nydelig hotell, fantastisk mat. Savnet All Inclusive mulighet, men ellers perfekt.

Partner

10/10

Exceptional

26 Jun 2024

Ime

Maten både frukostbuffé och middagsbuffé var fantastiskt.

Leisure Self

10/10

Exceptional

17 Jul 2023

Ulrich

Sehr gutes Hotel, gutes Essen, Personal sehr freundlich und hilfsbereit, ruhig gelegen (zu Fuß etwa 25 Minuten ins Zentrum) - insgesamt ein sehr gutes Hotel und absolut empfehlenswert

Leisure Partner

10/10

Exceptional

20 Sep 2021

ogün

Eylül de sunny beach

Temizliği ve sahil kenarında olması çok güzel bir konaklama sağladı.
Kahvaltı ve. Akşam yemeği çok çeşitli ve lezzetliydi.

Partner

10/10

Exceptional

16 Aug 2021

Nataliya

Fijne plaats

Alles top

Friends_and_family Family

8/10

Excellent

02 Oct 2019

Verified traveler

Schönes Haus, schöner Schein. Hier handelt es sich nicht nur um ein Hotel.
Wer sich nicht an zu großen Autos mit zu kräftigen Männern nicht stört ist hier gut und sicher aufgehoben.

Leisure Friends

10/10

Exceptional

01 Oct 2019

Verified traveler

ontvangst heel prettig heerlijk eten vriendelijk personeel prachtige ligging

Leisure Partner

10/10

Exceptional

30 Jul 2019

Martine

Bel hôtel et bon rapport qualité prix

Très bel hôtel avec des équipes efficaces et sympathiques. Repas variés et très bons Belle piscine et plage privée avec suffisamment de transats. Les matelas de la piscine pourraient être renouvelés en plus épais. Bord de mer animé le soir.
Attention aux traductions en français de certains écrits qui ne sont pas exactes. ex attention surface surélevée au lieu de surface humide ou glissante.

Partner

8/10

Excellent

25 Sep 2018

otto

Hübsches Hotel mit zT. Wenig motiviertem Personal

Die Anlage besteht aus 2 Hotels mit eigenem Strandabschnitt. Wobei sich die Hotels stark unterscheiden.

Das Essen und das Restaurant ist bei HP Spitze!

Viele All In Touristen die ihren Unrat am Strand und Kippen am Strand
„Vergessen“. Leider wird der Strand nur unreichend gereinigt.

Das Royal Palace Hotel ist eigentlich ein Tolles Hotel, nur muss man die billig Touristen mit Alkoholkonsum und lärmenden Strandbuden an der angrenzenden Promenade ausblenden können.

8/10

Excellent

22 Aug 2018

Gian

Ottima struttura….andateci!!

Di fronte al mare, basta attraversare la strada. Veramente notevole la struttura sotto tutti gli aspetti.
Merita una vacanza