Name: Itc Kakatiya
Address: Hyderabad, Begumpet, 6-3-1187, Hyderabad-andhra Pradesh, 500016, IN

10/10

Exceptional

09 Jul 2026

THIRUPATHI

Great staff, food and hospitality. I highly recommend you to stay here.

Family_with_children

10/10

Exceptional

18 Jun 2026

Santhosh

It is a perfect place to stay.

Family_with_children

10/10

Exceptional

29 May 2026

James

Hotel has an excellent breakfast buffet, a nice pool,

Self

8/10

Excellent

20 May 2026

Vikram

Stay was excellent but the TV did not work.. and the shower door leaked water

Partner

10/10

Exceptional

13 Mar 2026

Ravindra

Very good.

Self

6/10

Pleasant

07 Mar 2026

Jonathan

One staff at front desk was rude and unhelpful. I had 2 rooms booked for myself and my daughter's. She acted very suspicious, put us on separate floors and claimed she could not give us 2 keys per room. That is the first time ever i have been told something that ridiculous. I will not stay there again

10/10

Exceptional

05 Mar 2026

kamal

Yes

Friends

8/10

Excellent

22 Feb 2026

reghuraj r

Clean room, beautiful indoor decor

Partner

10/10

Exceptional

29 Jan 2026

Ravikrishna

The rooms are good - a bit old fashioned. Very good location.

Business Family

10/10

Exceptional

23 Jan 2026

james

Great services by ITC KAKATIYA Team
That includes Shajan Thomas, Anthony, Vikram,Rathnam, Krupa,Kishore, Durgiah,Saurav, Prakash,Hari & The entire Front Office Team.
Thanks to everyone From the bottom of my heart

Self

10/10

Exceptional

18 Jan 2026

Hsiu Jiuan

Staffs were very polite and helpful. Thank you for the stay.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Solamon

Room was clean and staff were very friendly. Breakfast was good with lots of options.
We would definitely stay again at this hotel.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Vidyadhar

Good location and friendly staff.

Leisure Family

10/10

Exceptional

15 Dec 2025

Rakesh

Friendly and helpful staff, excellent amenities, extremely well-maintained property

Leisure Partner

2/10

Poor

08 Dec 2025

Debdeep

Where do I start? The hotel is nowhere near ITC standards! Any 1 start OYO is better than this “luxury” hotel. We were given a room wherein there were dusts

6/10

Pleasant

08 Oct 2025

Ravi

Good but needs big improvements otherwise this should be 4* hotel

I will begin with good points

- All staff polite
- All staff very accommodating
- Nice little gym but having water bottles would be helpful

Now the bad points

- Room is very outdated with signs of wear showing
- If you aren’t quick, the lifts won’t stop and you could end up hurting yourself
- Location of hotel is nearby nothing vaguely interesting
- I was initially given a room which had several bugs and insects on the ceiling skirting board (the staff gave me a new room instantly)
- Breakfast is very limiting
- The cleaners need to do much better as the new room I was given still had hairs in the bathroom from previous guest and throughout my stay, it was never cleaned
- Very limited amenities
- Very far from airport

Self

10/10

Exceptional

13 Sep 2025

Stephen

Very friendly and helpful staff!

Business

10/10

Exceptional

13 Aug 2025

Gurudas

It is uniquely positioned with easy access to the property from any direction.

10/10

Exceptional

01 Aug 2025

Bagavathy

Excellent place

10/10

Exceptional

03 Jul 2025

Anil

Clean, well-run property. Excellent water temperature and pressure in the shower. Everything in the room worked and thoughtfully designed, except the \"master switch\" for the lights that needs to be on for anything else to work, but it turns ALL the lights on! A bit inconvenient if you wake up in the middle of the night - a common occurrence due to jet lag.

Food quality in the restaurants within the hotel was good, but not great, as compared to Park Hyatt (where I stayed last time). If you're comfortable walking on the busy, city streets of India, there are good dining options nearby, such as Jalpaan vegetarian buffet (5 min walk) and 10 Downing Street pub (10 min walk).

I had a room overlooking the pool. It was a very relaxing view, especially because of the lots of trees behind the pool, both within the property and beyond.

Great location for me as I needed to be close to Ameerpet and Secunderabad. Not so close to hitec city or the airport.

Self

10/10

Exceptional

11 Jun 2025

Daniel

Evryo at the hotel made you feel at home very friendly and helpful staff. Would definitely recommend

Leisure Partner

2/10

Poor

01 Feb 2025

Arunachala Nadar

Only the Lobby looks good but room is like a junkyard. Why should pay for them keep their lobby clean without a good ambiance in room. I am not sure how one would pay >$200 per night.

Business

8/10

Excellent

31 Jan 2025

Rizwan

The staff is courteous and helpful. The restaurants on site are good. Chef Srinivas is very helpful in explaining the dishes for the breakfast buffet and their service there is excellent

Business_and_leisure Self

10/10

Exceptional

13 Jan 2025

Velangi

My fourth stay at this hotel and each time I feel is better than the last. Staff is very courteous and helpful. Hotel is gorgeous. My room was very spacious and well organized and equipped.

Leisure Self

10/10

Exceptional

13 Jan 2025

Verified traveler

Highly recommend

Excellent service, food, and stay. Highly recommend. I was visiting from the US and was very comfortable throughout my stay.

Friends_and_family Family

8/10

Excellent

21 Dec 2024

Preetham

It’s great ancient hotel . Probably would have been good 10 years ago. We had no additional indoor shoes , extra toiletries in the room. The touch screens to the lights weren’t working . Pretty outdated location for the price of the property . Staff was amazing !

Business_and_leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Azheruddin

Everything was excellent,except the laundry service worst.

10/10

Exceptional

30 Nov 2024

Jack

My room was a little dirty. The hotel phones didn’t work, but besides that it was a nice stay. Staff were v nice generally. The breakfast was a bit messy and the lobby was so poorly designed. The bar was very loud and the elevators were very annoying

Business Self

10/10

Exceptional

28 Nov 2024

Nishi

The staff is very friendly and accomodating

Business

10/10

Exceptional

24 Nov 2024

Nishi

Top class service

The team was super helpful and the Assistant Manager Saurav went out of his way in resolving a transaction issue and ensuring I have a pleasant stay. Great property location and the spa is also well worth a visit

Business

10/10

Exceptional

22 Sep 2024

Santoshswapna

It was great place

Business_and_leisure Family_with_children

10/10

Exceptional

26 Aug 2024

Gurudas

Overall I love ITC always

Self

10/10

Exceptional

16 Jul 2024

Shoeb

Everything Excellent

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2024

Shashwat

I had a mixup and was not able to use their paid airport transfer. they waved off the fee. all employees were very courteous.
one drawback though. the queue to checkin checkout can get terribly long

Leisure Family_with_children

6/10

Pleasant

16 Jun 2024

Mohan Reddy

I stayed for a night at ITC. I have booked this hotel thinking its 5 star hotel. Rooms are basic. Not that big. Beds are horrible. Very Old torned furniture. Rooms are small. Not worth Rs.10.000 per day. Overall not worth for the money. Hotel room is not even 3 star. Property and service is okay.

Leisure Friends

10/10

Exceptional

08 Jun 2024

Sivaprasadu

Superb

10/10

Exceptional

27 May 2024

Verified traveler

Luxury

Spacious rooms.
Well located

Partner

10/10

Exceptional

08 Apr 2024

Joshua

Great!

Family

10/10

Exceptional

13 Feb 2024

Prem KUmar

Excellent Experience.

Leisure Self

10/10

Exceptional

13 Feb 2024

Gurudas

It’s an excellent property

8/10

Excellent

11 Jan 2024

Rajan

Nice stay at kakatiya

Stay was good, Breakfast very good.
Room was clean and comfortable. Hot shower awesome.

What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash.
rajans

Self

4/10

Poor

30 Dec 2023

Prashant

Totally disappointing stay

It is horrible to know a group like ITC maintains this hotel.
What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned.
ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.

Friends_and_family Family

4/10

Poor

27 Dec 2023

Siva Sruthi

Very old and dusty . Needs lots of maintenance and cleaning for the rooms

Leisure Family

10/10

Exceptional

12 Dec 2023

Ann

Great 4 days.

Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.

Partner

2/10

Poor

04 Dec 2023

Ram

The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.

Business Family

10/10

Exceptional

15 Oct 2023

Mohamed Abdul Khadeer

I was quite happy with all facilities at the hotel

Leisure Self

8/10

Excellent

24 Sep 2023

Sebastien

Very good customer service

Business Self

4/10

Poor

13 Sep 2023

Verified traveler

Not worthy of a 4 star

The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse.

The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort.

To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely.

I strongly discourage anyone from considering this property

Business

10/10

Exceptional

24 Aug 2023

Marcus

Quality rooms with great service

10/10

Exceptional

14 Aug 2023

sooriya

excellent stay experience

10/10

Exceptional

26 May 2023

Venkatesh

Great luxury property in Hyderabad, excellent staff, superb rooms and amenities. Will come back every single time.

Leisure Family

8/10

Excellent

24 Apr 2023

Piotr

It's nice...but :)

All would be really good if only the hotel staff did not choose to start cleaning rooms close to mine at 4 AM for THREE consecutive nights although I asked to not do that maybe? I mean that's a bit too much.

Business Self

10/10

Exceptional

16 Feb 2023

Gurudas

It's very convenience and customer service is phenomenal.

Business Self

4/10

Poor

16 Jan 2023

Verified traveler

Disappointing stay - rooms need a remodel

Sad to say that this hotel is past its prime. The lobby and restaurants are nice/well run. The rooms are another story - the moldy/musty scent is inescapable. If you look further into reviews this has been an ongoing problem other guests have complained about. Run down floors/furniture/bathroom. In general the staff are very nice and accommodating but it’s not worth it to stay at this hotel. The pool area is not kept up at all and looks like it’s from an abandoned building. The breakfast and fitness areas have too many mosquitoes flying around. At the front desk I heard another guest complaining about the mosquitoes in their room. I hope ITC will remodel this property in the future and fix these issues.

Partner

4/10

Poor

09 Jan 2023

Rana

My biggest concerns:
1. I saw a group of men sleeping in the hallway because they could not fit into their room. Just shows poor management by the hotel. Made me feel unsafe. 2. At 9.00 am I got a call asking if I was checking out that day. Something I have never experienced at another 5 star hotel. It almost assumed that I do not know when to checkout also did not respect my privacy. 3. Found a cockroach in a bathroom. I was so turned off by this property that would never stay there again.

Leisure Family_with_children

4/10

Poor

07 Dec 2022

Debasish

Old property. Sholud have been maitained much better.

Leisure Partner

6/10

Pleasant

21 Nov 2022

Imran

1. The buffet breakfast service can be quite appalling. This is due to no cutlery, no serviates, no sauces and no salt and pepper at tables. The situation gets even worse when they’re about to hit the 10.30 am closure times and they literally wipeout every single items including butter, jams, bread, maple syrup and honey off the serving shelves even though they are guests still dining. Just to get coffee, you have to ask multiple times to different wait staff. Same is the case with simple stuff as drinking water.
2. For some very odd reason, this is perhaps the only hotel in the world that you are not allowed to be ‘Do Not Disturb’. We had arrived and next day we wanted to explore the surrounds but did not have the energy to secure valuables like jewellery, tablets etc so had put a Do Not Disturb sign active. Interestingly, at about 9 pm , three men decide to knock on our room to check on us. I was in awe. For god sake, it’s 9 pm and three strangers knocking on my door. I am like “hey what’s the fuss about!”
3. Swimming pool is of no use. I do not understand why even am I paying for a package that includes the swimming pool service where there is almost not enough water with all mosquitoes and dry leaves floating around. Eww why even is the swimming pool there I wonder.
Bottom line is shocking and disgusting service.

Leisure Partner

10/10

Exceptional

18 Oct 2022

Gagandeep

Centrally located. Very clean, excellent food

Leisure Partner

10/10

Exceptional

02 Oct 2022

anoop

Cleanliness and amenities are the basics for a person to feel comfortable which we received.

Business_and_leisure Family

2/10

Poor

08 Aug 2022

bhaskar

Service was terrible at best. No staff greets guests. Rooms were awful, carpets dirty and couches infested with cockroaches.

Business

2/10

Poor

02 Aug 2022

lavakumar

The expedia booked $ amount does not match with the final check out. There are many mis communications ; snacks kept inside the room also charged and it was never communicated to occupants. My 6 year kid breakfast supposed to be included in the service but it was a bad service and they could nit offer the break fast to kid. I never going to refer to anyone to this property.

Business_and_leisure Family

10/10

Exceptional

31 Jul 2022

Niraj

Good

Business_and_leisure Partner

8/10

Excellent

28 Jul 2022

Srujay

Bathtub in our room had no proper drainage so water was clogging both nights, other than that the rooms are very old and need to be renovated for a more modern feel.

rest no issues ! lovely staff food excellent.

Business Family

8/10

Excellent

23 Jul 2022

Padmavathi

The service at the hotel was outstanding including dining services. However, the room was bit dated and bathroom fittings like shower base are old/broken.

Leisure Family

8/10

Excellent

20 Jul 2022

Subbarao

Goff hotel

Business Family

4/10

Poor

05 Jun 2022

Rajesh Kumar

Terrible service from the staff at front desk, accompanied to buffet after the closing time with all stations closed to get the room ready to be checked in. Had to wait another 30 mins after lunch to get our room ready. :(

Business_and_leisure Family

6/10

Pleasant

04 Jun 2022

Pratap

Room cleaning service wasn’t good. Previous spots on table and night stands. Room smell. Not vacuumed properly.

Self

10/10

Exceptional

22 May 2022

Prathap

Stayed for 10 days and enjoyed every day.

Business_and_leisure Family_with_children

10/10

Exceptional

15 May 2022

Prathap

Great so far.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Apr 2022

ANUP

Good

Business

10/10

Exceptional

29 Mar 2022

Julie

Service was really great. Very good food in all the restaurants.

Leisure Friends

10/10

Exceptional

16 Feb 2022

Verified traveler

Good choice

Excellent place to stay. Centrally located. Good service.

Friends_and_family Family

8/10

Excellent

23 Jan 2022

Ram

Have been staying there yearly for at least 10 years. The most outstanding features are the friendly, helpful staff and the really good restaurants.
The negative feature of late is that while the public areas such as the lobby are updated and still beautiful, the rooms have become old and outdated.

Leisure Family

6/10

Pleasant

22 Jan 2022

purna

Have to ask for tooth paste and body moisturiser

Friends_and_family Friends

10/10

Exceptional

17 Jan 2022

Anudeep

Excellent

Business_and_leisure Family

10/10

Exceptional

17 Dec 2021

Angshu

Stay was very comfortable, food very tasty and spread was good ..overall excellent

Friends_and_family Family

6/10

Pleasant

22 Nov 2021

zahir

Check in was like a budget property

Leisure Family_with_children

10/10

Exceptional

30 Oct 2021

IMTIAZ

Excellent staff, service, location and amenities. What more can you ask for.

Leisure Family

8/10

Excellent

16 Oct 2021

Verified traveler

Very nice stay except room🙂

Every thing was good except rooms. It's does not match with name . No way rooms are of LUXURY COLLECTION hotel. Service and food was excellent. Hotel staff was very friendly and helpful 🙂✨.
I hope they will improve rooms.

Friends_and_family Family

10/10

Exceptional

15 Oct 2021

Yachneet

A class experience

Amazing service ! Food amazing

Business

10/10

Exceptional

14 Oct 2021

rohit

spoil yourself

amazing stay in hyderabad

Friends_and_family Family

4/10

Poor

29 Sep 2021

Leeladhara R

Room smells and very discomfort stay cut to one day insted of two days requested one day refund but not received

never want to again

Leisure Family

6/10

Pleasant

18 Aug 2021

Basavaraj

-

10/10

Exceptional

15 Aug 2021

Verified traveler

Good

Business Family

10/10

Exceptional

08 May 2021

Verified traveler

N

Business_and_leisure Self

10/10

Exceptional

25 Apr 2021

Suresh

Best food - They have a great Chef Srinivas R

They have excellent food. Chef Srinivas R and his team have done an excellent job.

Self

10/10

Exceptional

14 Mar 2021

Verified traveler

Excellent covid-19 safety procedures followed at the facility. The hotel is maintained very clean, breakfast and lunch were top quality. The gym is also very clean and follows social distancing procedures. Overall, the staff were friendly and made my stay safe and enjoyable.

Business_and_leisure Self

8/10

Excellent

17 Feb 2021

Verified traveler

Nice place for a short stay. Excellent location and good ambiance.

Friends_and_family Family

4/10

Poor

10 Feb 2021

Verified traveler

Amenities are so poor. You have to call fronteesk for everything.

2/10

Poor

31 Jan 2021

Verified traveler

The rest rooms were not clean. Thebooking confirmed a two twin beds and the room was given a double bed.

Friends_and_family Family

6/10

Pleasant

28 Jan 2021

c

Need a complete reset

The hotel had lost it’s charm . There is a big dig in the middle of my bed . Food was ok. The hotel needs to be revamped and needs a complete reset. The only positive is heart of the city . There is linen it was torn. It doesn’t has mini refrigerator.

Business

6/10

Pleasant

28 Dec 2020

Susanna

Not so good experience at ITC

This is the first time I stayed at ITC and had my expectations were high. But it was a very basic stay. The property looked very old, the staff was very forgetful, bed was super uncomfortable. Would not stay again.

Friends_and_family Family

10/10

Exceptional

28 Dec 2020

Ashish

Worth the stay !

The staff was amazing and very helpful.

Business

8/10

Excellent

22 Dec 2020

Ludovic

Nice hotel

Nice stay, and staff is really arranging and kind. Lack of amenities in the bathroom and breakfast is normal.

Business Partner

4/10

Poor

18 Dec 2020

Vamshi

There was an incident at breakfast buffet. I found an insect on one of the doughnuts and reported it to the staff, they removed that tray. Later on the manager apologized for it and mentioned to look at it as a one time thing.

Friends_and_family Family

6/10

Pleasant

27 Nov 2020

uday

Room and bathroom condition was not good. Curtain hooks were missing and as a result they were drooping down. Surprisingly house keeping didn't do anything about it. Tub in the bathroom was cracked at places. On the whole,it gave an appearance of a room in disuse.
Overcharged for food in the room service.

Friends_and_family Family

8/10

Excellent

05 Nov 2020

vivek

Worth stay

Room conditions and house keeping were. Elow average but cordial staff he stay a V good one

Business

4/10

Poor

06 Mar 2020

Mohammed

It was not good at all because of bad smell every day every hour, i have complain about many times and nothing but spry was not provided

Business

10/10

Exceptional

19 Feb 2020

Saket

Great restautants, great service and centrally located

Friends_and_family Partner

10/10

Exceptional

18 Feb 2020

Darcy

Great business stay in Hyderabad

Well located in central and top notch service. Rooms also very nice and spacious, although the bathroom seemed a little dated. Bed comfortable. Restaurants, including breakfast buffet, were excellent.

Business