Sheraton Bandung Hotel & Towers

10/10

Exceptional

02 Jul 2025

Noel

Great place

amazing breakfast spread, friendly and accomodating staff. beautiful location and weather

Partner

10/10

Exceptional

14 Jun 2025

Andri

Clean and feel like a resort

Leisure Family

10/10

Exceptional

14 Apr 2025

Merlyna

A Timeless Gem — Sheraton Still Shines Bright!

I have a long, fond history with the Sheraton Hotel—going all the way back to my university days, over 30 years ago. Back then, as a student, I often brought visiting university guests to stay here, knowing they’d be well taken care of. Fast forward to today, and I’m thrilled to report that Sheraton still hasn't failed us!

Yes, it’s an old hotel—but not in a shabby or tired way. Rather, it exudes a kind of timeless elegance and solid dependability that’s hard to come by these days. The bones of the place are strong, the service is impeccable, and the atmosphere still carries that dignified warmth I remembered from decades ago.

What truly impresses me is how the hotel has managed to stay relevant and welcoming, without losing its soul to unnecessary overhauls or trends. The staff were courteous and professional, the rooms clean and comfortable, and the entire experience felt like a warm nod to both the past and the present.

Sheraton, thank you for being the kind of place we can keep coming back to—confident that you’ll still deliver. You’re not just a hotel, you’re a memory keeper. Here's to many more stays!

Friends_and_family Friends

8/10

Excellent

27 Jan 2025

Yushi

Unfortunately, the massage therapist seemed to be a beginner…..

Leisure Partner

10/10

Exceptional

27 Jul 2024

Mike

Wonderful for families

Leisure Family

10/10

Exceptional

16 Jun 2024

Agnes

I love the breakfast and swimming pool, beautiful hotel. I highly recommend.

Self

10/10

Exceptional

02 Dec 2023

Renny

Great Stay when in Bandung

One of the best hotels I've ever stayed in. I love Sheraton in general. But this particular Sheraton makes me feel so homey and comfortable. Beautiful decoration, spacious room, comfy bed, clean bathroom with lots of amenities, literally I can find everything I need in the bathroom. Friendly and helpful staff. I love the smell of the lobby area. They had this very nice smell coming out of their aromatherapy diffuser. They gave a yummy welcome drink too as you checked in.

Too bad I only stayed for a night. I will come back and stay longer next time.

Self

10/10

Exceptional

22 Aug 2023

Theodore

Good location Excellent service

Good location
Excellent service

Partner

10/10

Exceptional

24 Mar 2023

YOSHIHIRO

the garden inside of the hotel

Leisure Friends

10/10

Exceptional

10 Mar 2023

Mohd Shariff

Nice place,friendly staff, nice landscape. Will stay here again.

Leisure Family

10/10

Exceptional

26 Jul 2022

mahbubur

Good location and great employee's.

10/10

Exceptional

26 Jun 2022

Adil

The upgraded room was very friendly, and the counter staff was more than understanding of our objections to the first room. Thank you for the lovely time we spent in Bandung.

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2021

Nenden

Satisfy guaranteed

Satisfy guaranteed

Friends_and_family Family

4/10

Poor

27 Nov 2020

Verified traveler

Dilarang untuk keluarga yang bawa bayi

Tidak cocok untuk keluarga yang membawa anak kecil/bayi.
Asi saya untuk bayi, semuanya busuk dan dibuang. Padahal dari awal sudah bilang dengan jelas minta dimasukin ke freezer beku, sudah konfirmasi ke front desk lalu ke kitchen juga 2x konfirmasi percuma. Tidak ada minta maaf dll hanya susu asi berharga yang terbuang sia2. Hotel bintang 5 kualitas kaki lima.

Friends_and_family Family

10/10

Exceptional

08 Mar 2020

Verified traveler

Very good low rise. And bery quiet and oeace ful with good hospitality.

10/10

Exceptional

01 Feb 2020

Verified traveler

The staff were very friendly and hotel had a resort feel about it.

Leisure Partner

10/10

Exceptional

09 Dec 2019

Jennifer

Big and spacious and well maintained rooms. The hotel was big and had a lovely cafe where we could chill.

Leisure Family

10/10

Exceptional

23 Aug 2019

Verified traveler

As it has been expected from sheraton

Family

10/10

Exceptional

12 Aug 2019

Verified traveler

Location, staff, cleanliness, comfort. Very high standard. Higher than westerns standards.

Leisure Self

10/10

Exceptional

01 Aug 2019

CP

Unlike modern hotel with tall building, this hotel has unique character with old style building and beautiful gardens.

Leisure Friends

8/10

Excellent

08 Jul 2019

Ying

Average for a five star. Spend your money elsewher

The room service is really slow and they serve u with nothing at the restaurant while waiting for your food to arrive. Staff is not helpful at all when you ask them for directions. Our room has a hidden lizard among the towels and a tiny dead lizard on the floor. I guess they didn’t do a good job cleaning up. However the food at the feast restaurant was pretty good and the spa is excellent (save for the fact that they are always full). Swimming pool has a lot of children which can be rather noisy.

Friends

8/10

Excellent

11 Apr 2019

Verified traveler

Good hotel. Buffet food taste was unsatisfactory.

Good hotel. Wireless system was ON and OFF throughout the two days of our stay. Breakfast buffet had some variety but was not comparable to other 5 star hotels.

Partner

10/10

Exceptional

02 Apr 2019

DianaFoo

This hotel is situated in a good location with ample parking facilities. All the service staff are friendly and efficient. The 10 of us are very happy with our stay at Sheraton Bandung Hotel & Tower.

Thank you.

Leisure Friends

4/10

Poor

14 Jan 2019

Aditya

Good breakfast. Old hotel even after being renovated. The room smells old and we will not come back

10/10

Exceptional

27 Dec 2018

Lona

The Asiantaras at Sheraton Bandung

Had a great stay at Sheraton Bandung, great facilities for children and delicious breakfast buffet.

Family

10/10

Exceptional

21 Dec 2018

A

Excellent!

10/10

Exceptional

10 Dec 2018

Verified traveler

Dian at the front desk was very helpful, friendly and professional. The room was spacious which was great although it was a little dark to be able to do the reading and writing that I needed to do (most people would normally be sightseeing during the day and early evening of course). The shower didn't drain so well on some days and made the room smell a little musty which I why I noted the condition as middling. The service was excellent and the local area was really good for my trips to the city, Cibodas and Lembang. The cafe is nice as an alternative to the restaurant and was good when I needed to do more work in bright light with good food and great coffee.

8/10

Excellent

05 Dec 2018

Verified traveler

not too far from airport.
foodstreet outside hotel
tight security

6/10

Pleasant

17 Nov 2018

cristiano

They cancelled the reservation at the last minute.

8/10

Excellent

24 Sep 2018

ja

A decent hotel in Bandung

A pleasant hotel in Bandung as a good base to explore the city.
The breakfast buffet has a wide assortment of items.
There is a lobby bar which isn’t very private but they have beverages - it’s probably best to buy duty-free.

8/10

Excellent

21 Sep 2018

swee keong

Ok

10/10

Exceptional

17 Sep 2018

Vincent

Great stay at the Sheraton Bandung

The hotel was everything we expected it to be. Spacious and clean rooms, nice and quiet. The staff were amazing, attentive and hospitable. Great customer service. The SPA services are good and they had a special SPA treatment room for couples. All shopping and tourist spots was easily accessible via GRAB service. We will certainly go back and stay in this hotel when we are in Bandung again!

8/10

Excellent

10 Sep 2018

Verified traveler

Toileteries

Had to ask for some toileteries like bath gel etc when these are standard in other Sheraton hotels eg Jakarta and other hotels of an international standing

2/10

Poor

04 Sep 2018

Verified traveler

Not good

The shower s terrible.
Food in restaurant is not stable: sometime good sometimes not so.

Family

8/10

Excellent

13 Aug 2018

MICHAEL

A fine 4-star hotel

It was a perfectly decent hotel for the money. It may have been a true 5-star hotel 20 years ago but these days it is no more than a 4-star when compared to hotels in Jakarta or Singapore. Service is polite and rooms are comfortable, etc., but it just feels old and tired. Again, at the price I paid this hotel was fine. I am writing this review so that future visitors do not book their stay with overly high expectations. I don't know why they use the term 'tower' in their name as there was no tower.

10/10

Exceptional

31 Jul 2018

Yudy

Amazing

Just amazing stay over there.

Family

8/10

Excellent

22 Jul 2018

jean

Good location and relaxing environment
Comfortable bed

10/10

Exceptional

04 May 2018

A

Friendly staff & Nice hotel facilities

Staff with pleasant disposition and helpful with our request during our stay. Hotel has family friendly facilities for kids and lounges for adults. Breakfast menu was decent. Ideally needs a transport from hotel for sightseeing. Overall good stay. Thank you.

8/10

Excellent

21 Feb 2018

Liv

near to dago street..

All the concierge is okay.. just the parking area need to improve...

8/10

Excellent

31 Dec 2017

RIDWAN

5th or 6th stay over the last 11 years, a family favorite given its location and good service. But the last stay was not as memorable as it used to be. Cleaning/housekeeping service in the room was not satisfactory. Upon check in we found cigarette butts from the prior guest. Bathroom matt and trashbin and complimentary mineral waters missing. Coffee maker not cleaned . Perhaps the cleaning was done in a hurry ?

Family

8/10

Excellent

25 Dec 2017

Maurine

Stay at the tower room & the room is spacious but found the stain at the sofa & its hard to open/close the toilet door. As mention in the hotel website, we thought there will be a series of kids activities as we stay during school holiday but its a bit of let down fr our kid as there are none.

Family

6/10

Pleasant

24 Nov 2017

Verified traveler

Good staff and restaurant, but.....

I enjoyed the restaurant and buffet breakfast. It was spacious and not crowded. The hotel staff are friendly. But, my room had two problems:

1) one day at 5.30am (yes, that's right, 5.30am) there was some kind of business function/team building activity in the main garden of the hotel. They were using speakers and microphones at 5.30am! It was impossible to sleep. The hotel gave me a one-night hotel voucher as compensation, but, a good night sleep is worth much more than a voucher.

2) despite being on a non-smoking floor, for two nights I had cigarette smoke coming into my room. Could it be coming through the aircon?

10/10

Exceptional

23 Jul 2017

Amrik

Extremely friendly staff and in a really nice environment

8/10

Excellent

17 Jun 2017

ALYM

Excellent English looking external hotel

.nice external looking hotel with great English architecture
.good spread of breakfast
.excellent wifi connection all over hotel
.not handicap friendly lobby
.bed not comfortable as too soft and cuddly
.cleanliness of room not well managed - lots of marks on table but not clean
.ceiling lighting strip, external door light was not working for 2 days
.bathroom design not well built - water flow could not get to the passage way so bathroom is quite smelly after each bath. size of bathroom far too big not really necessary for such size. bathroom passage and dry area not well design, when bathing, water will flow to dry area, need much cloth/towel to dry floor
.toilet paper holder fragile, almost on verge of breaking
.no soap dish
.wash sink too small, water splash all over the place on table...
.no stationary in room i.e. envelope, postcards, A4 writing materials, etc.
.newspaper delivery not consistent - only gotten 1 set of newspaper for 5 days stay.
.interconnect room door to door design poor both doors have to open which block the passage way
.carpet with chair does not move well as leg of chair is rough and causes huge friction with carpet...

8/10

Excellent

23 May 2017

Samantha

Good service, decent room

The Good
1. Overall, the room was spacious and comfortable.
2. The service staff were keen to help whenever possible. They were also very kind to provide a free drink & dessert upon check-in.

The Can-Be-Improved
1. I felt that signages around the hotel were insufficient/too small, leaving me to scratch my head as i searched for the guest lift with my luggage.
2. I did not like that the toiletries (shampoo & body soap in particular) smelled like cheap dish soap, and was glad i brought my own to use.
3. I suffered a mild cut on my thigh after i hit a sharp splinter under the writing table. Good thing the service staff was fast to bring me some band-aid & to check on me & attempt to fix the problem.

10/10

Exceptional

04 Apr 2017

Vivi

It's a good one

Partner

8/10

Excellent

17 Jan 2017

lucky

Good for family

Room is large, nice bed, quality of towel and bath room must improve, swimming pool must improve the quality of water

2/10

Poor

05 Jun 2016

Herwindu

Repair your bathroom please! clog no working!!!!

I paid extra on my recent stay at Sheraton Bandung for a bigger space since it was my last night for my business trip. The room is spacious and I have no issue but the bathroom is the one I have issue with. The drainage is not working when I have the shower and the clog did not do the job at all. The bathroom didnt have a tub and it was all shower. It was very disgusting! complained to the receptionist but they only say sorry with no action. Disgusted at the staff too.

10/10

Exceptional

12 Apr 2016

Michelle

Perfect getaway

Pleasantly great. I will return again.

Partner

10/10

Exceptional

21 Mar 2016

Gusdianto

Enjoyable stay for Family

enjoyable stay! wish we had more time in Bandung.
we actually stayed 2 nights in different hotel prior to check-in to this hotel.
wish we have booked this hotel instead all the way from the 1st night of our trip in Bandung

Family

8/10

Excellent

22 Sep 2015

Tiong Min

Nice hotel with great service

Stayed for 2 nights at this nice hotel off the town centre. Rooms were spacious. Had a rude awakening on my first morning when an inconsiderate event organizer was testing mic at 5.30am in the morning. After registering my complaint, I was later upgraded to a big suite. Well, kudos for service recovery. If possible avoid the units behind the main pool, that is where the event area is.

Family

10/10

Exceptional

29 Jul 2015

Muslim

Very nice hotel

Nice & Clean Room, All staff aré friendly & helpfull

Family

10/10

Exceptional

08 May 2015

Randy

Great Stay

It was one of the nicest hotels I've stayed in. Very quiet, comfortable and good food. Very nice rooms and at a good price.

Partner

10/10

Exceptional

29 Dec 2014

Rinto

great hotel

It was awesomed, my son really have fun with the facility

Family

8/10

Excellent

12 Dec 2014

Nizam

Pleasant Stay

Overall my 6 days and nights stay at the hotel was a pleasant one. Despite a few jammed doors for my first few days, it was fixed for me when I needed assistance.

Room was clean and tidy. It was properly cleaned each day. Bed sheets and towels was changed when needed. Facilities wise the pool was pleasant for a hot day swim. Other facilities and services however seemed a bit hidden as it was properly introduced unless we asked.

Overall a pleasant stay with staff that we ready to give assistance whenever I needed. Knowing I was alone, I know I'm safe.

10/10

Exceptional

05 Dec 2014

Mark

Typical Sheraton high standards

The Sheraton Hotel provided an excellent retreat from the chaos of the Bandung streets and chaos. After attempting to enjoy what little there was to do in Bandung, it was so good to get back to the comfort of the hotel. If I had to visit Bandung again, I would choose to stay in a suite room and just stay in the hotel as everything you need is right there.

10/10

Exceptional

04 Nov 2014

MOHD ASHRI

NICE AMBIANCE

I AM HAPPY WITH ALL THE SERVICE BUT SHOCKED TO DISCOVER THAT THE PRICE FOR BREAKFAST IS EXPENSIVE

8/10

Excellent

31 Oct 2014

Verified traveler

Hotel with a \"resort\" feel.

very good car service. Clean and pleasant drivers especially Asep.

8/10

Excellent

31 Oct 2014

pauson

Conveniently located and easy assessibility

Very happy with the friendly services from the steff. The beds are too soft and not good for those who suffer from backaches.

8/10

Excellent

27 Oct 2014

Leah

NIce provincial hotel, resort-like and attractive.

Everything from check-in to check-out was nice. Friendly staff as can be expected in Indonesia, nice room (Towers Cabana) which gave us access to the lounge. Appreciated the large modern T&B with large soaking tub. The aircon was not working nicely though. It was pretty warm the entire stay. It was colder outside at night! Service was fine and quick and efficient.

10/10

Exceptional

08 Oct 2014

sandy445

Professional and comfertable

Very professional and helpful frontdesk. Excellent concierge with efficient drivers. Ideal for family as well as others.

10/10

Exceptional

09 Sep 2014

Mohamad Ali

Experience worth revisiting. A must come back.

Satisfying. Good comfortable restaurant with very reasonable prices. Overall, very clean and safe environment with good security presence.

10/10

Exceptional

29 Aug 2014

Mike

Great hotel - very professional service

I really enjoyed staying here. We moved here after being disappointed by the Luxton hotel. This was more or less the same price, but much, much nicer. Tip: go for one of the newly renovated Tower Rooms.

10/10

Exceptional

30 Jun 2014

Verified traveler

Excellent, enjoyed our stay. Will recommend to friends.

10/10

Exceptional

28 Jun 2014

Verified traveler

fantastic holiday

awesome!

4/10

Poor

29 Apr 2014

Hartono

Good View

At the time I stay there the hotel was under renovation at the restaurant and the breakfast were set at the side pool, but due to a temporary place for breakfast (according to me) the food was not as good as the other 5 star hotels, I can say that it was just about 3 stars breakfast menu. But overall the view and the garden was a cured for the bas breakfast experience at 5 stars hotel. Thank you.

Partner

10/10

Exceptional

20 Jul 2013

Neil

Great Tower rooms with balconies overlooking valle

The hotel is under major renovation, which doesn't affect the Towers rooms very much. It will last for most of a year. I find the Sheraton Bandung peaceful and clean, the staff friendly. Will be back!

6/10

Pleasant

06 Apr 2013

Titus

OLD ROOM

Quite confort but Old hotel

Family

8/10

Excellent

03 Apr 2013

Agustinus

Nice 5 star hotel in Bandung

This is my first time stay at Sheraton Bandung. It was convenient and resort type hotel. I stay and Tower Room, but a bit confused at the first time where is the check in receptionist location. No instruction / guidance board or somebody waiting in the sidepart of carpark (which carpark is made for the Tower Guest) to take our luggage etc. But overall, we are happy stay in this hotel.

Family

8/10

Excellent

27 Feb 2013

th

close to factory outlet

it's close to factory outlet.(rumah mode) This hotel has traditional Indonesian exterior(beautiful), good jogging course, and great foot reflexology. Room condition is good.

Family

10/10

Exceptional

20 Jan 2013

Umesh Nandwani

Very clean and comfortable; great value for money. Staff service was excellent. We loved the garden in Sheraton Bandung; very relaxing and so nice to be in nature with all the butterflies! We actually returned 3 days laters as we could not get to Jakarta due to the floods. A great place for relaxation if you are thinking of getting away from the hustle and bustle of city life.

10/10

Exceptional

21 Nov 2012

Agus Baharudin

Cater to all family and corporate needs.

From front office to cleaner, make you feel like home.

4/10

Poor

04 Nov 2012

sreeganth Bangaroo

this hotel do not qualify as 5/4 star

Our room bath water did not drain since we arrived, but no action was taken even after several time we have infromed the front desk.

This hotel do not qualify for 5 star or event for that matter 4 star

8/10

Excellent

16 Sep 2012

Gek

Service: Go the extra mile;

8/10

Excellent

22 Jul 2012

Alan OwYong

A real bargain stay at a 4.5 star hotel

From the information, I was expecting the valley to be totally forested. Instead we were looking at hillside houses among some greenery. But nevertheless, it was very relaxing sitting at the balcony terrace having an evening cocktail.