Name: The Acacia Hotel Jakarta
Address: Jl. Kramat Raya No.81, RT.1/RW.7, Kramat, Jakarta, 10450, ID

The Acacia Hotel Jakarta

Jakarta · Indonesia

Jl. Kramat Raya No.81, RT.1/RW.7, KramatView location

20 reviews shown

4/10

Poor

01 Aug 2026

Ferly

The property is strategies to hospital, however; there is an incident when we renewal our stay at the hotel 3 times they made mistake like we paid for 3nights the invoice only show 2nights and the next week paid for 4nights the written invoice only 3nights. And just this week they charge the credit card with exact amount. However, the credit card is charged again$700+ without the receipt fortunately the bank notified. i’m not sure this is a mistake or onpurpose, Be aware.!

8/10

Excellent

24 Jul 2026

Reny

staff is friendly property needs attention on cleanest especially in the bathroom area where bugs traveling around and some in the bedroom area as well

6/10

Pleasant

24 Jul 2026

Reny

Property is OK. The staff is very nice.
Unfortunately, I have an experience with bugs in the bathroom, I request to clean twice because the garbage cans was very dirty and a lot of bugs underneath. Hot water, however, depending on the day only lukewarm. The breakfast has a lot of variety.

6/10

Pleasant

16 Apr 2026

Linardo

Hotel is in need of some repairs.

Self

8/10

Excellent

22 Mar 2026

Dahyar

Good

10/10

Exceptional

17 Sep 2025

neng

10/10

Exceptional

05 Apr 2025

Kalvir

A Great Stay.

My staynhere was no ahort of great. Although the property is slightly dated it certainly added a good vibe. The staff were absolutely brilliant, the typical friendly and welcoming Indonesian trait that i have always received when visiting this grsat country.

Self

10/10

Exceptional

06 Feb 2025

Talha

Great value for the price, rooms are clean and cozy. The location is also good, walking distance to public transport and restaurants.

Leisure Family

10/10

Exceptional

18 Oct 2024

Jan Krismon

Very nice people , Especially who helps us in our luggage and Good and kind Staff..

Business_and_leisure Family

6/10

Pleasant

27 Jun 2023

Liang Soo

cockroach seen in dining area

Business

10/10

Exceptional

07 Feb 2023

Agnes

overall good stay, the staff are very attentive

Family

10/10

Exceptional

02 Feb 2020

Verified traveler

Excellent hotel
Smile receptionist
All staff smiles
Big room
Clean hotel
Very nice breakfast have everything
Hot water
Cool room

Business_and_leisure Family_with_children

6/10

Pleasant

11 Mar 2019

Verified traveler

Can be improved

Hotel lobby is grand, empty with not much guests for a weekend day. Restaurant food is tasty but pricey. Had a good indonesian dish for lunch. Dinner ordered steak but out of stock :( Services are good.
Room is spacious, nice big bed, but only has 2 pillows, so had to ask Housekeeping to give 2 more pillows. Bathroom is very poorly stocked, for a 4 star hotel standard. Only 1 toothbrush, no rinse glass, no hand towels, no shower gels,...TV was small 32inches and TV signals very bad, more than half of the channels either have bad reception in image or sound :((( Wifi is very weak in the room and constantly got disconnected!
Overall not a very good stay with lots of improvement can be done.

6/10

Pleasant

05 Jan 2019

Fadzil

No good for price

Hotel breakfast was good, under renovation, dusty , wife very disappointed, was from orther hotel, regretted at Arcadia Hotel.

2/10

Poor

03 Jan 2019

Allen

Nightmare Hotel

Terrible attitude of staff, room not according to reservation, many items broken inside room, room did not have hotel information inside. “ A total nightmare.” Never again will I stay there or recommend to others.

Partner

8/10

Excellent

25 Jun 2018

Kevin

Room was clean and quiet. Stayed on 7th floor - clearly there is some improvement work being done in some rooms presently.

10/10

Exceptional

03 Jan 2018

Tarunkumar

There only WiFi speed is very low it’s like equal to nothing.so please increase your hotel WiFi service.

Family

8/10

Excellent

03 Oct 2017

Brian

Pretty good hotel

Generally pleased. Many hotels we stayed at in Southeast Asia had some things that were good, and other things that needed improvement. For example, my colleague had a strong shower flow in his room, but my room had more of a trickle. But the hotel is pleasant, and the room was acceptable.

2/10

Poor

15 Nov 2016

RMA

A big disappointment!

Requested non-smoking room. No appropriate reservation made. Upgrade offered to front room overlooking street. Asked for room to rear away from traffic.
Room OK but no telephone available for local calls. Engineer says system down - 2 months to repair.
Management demand cash payment for all drinks, meals, laundry treating me as a criminal, despite having used this hotel for over 10 years without any such problems before.
Washbasin plug jammed with basin full of water. Engineer called. Removed plug entirely, so then impossible to retain water in basin!
Laundry submitted before 0900 due by 1800 same day. Mine was returned 1100 following day.
Bar stock of Bintang beer ran out.
A thoroughly disappointing performance redeemed only by the charm & friendliness of most staff -but not of the management unfortunately.

4/10

Poor

15 Sep 2016

warren

Not for westerners

I only stayed one night, on first appearance you see old peeling wallpaper everywhere on the way to your room and you begin to wonder what have you gotten yourself into.

On opening the door you see it's a little bit better inside. The bed and sheets were fine so I decided to stay. the power control system was hard to use I think the main problem is the bathroom.

The bathroom is very old and dated and made me feel slightly dirty when using but actually the water pressure wasn't bad.

I've stayed at quite a few hotels in Jakarta and for $10 more I could think of some nicer ones to stay at.