Mercure Jakarta Cikini

Indonesia , Jakarta
JAKARTA, Jalan Cikini Raya No 66
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50 reviews shown

10/10

Exceptional

14 Feb 2026

Gerald

Good location
International breakfast limited
Friendly staff
The pool closed at 6pm so unable to have a evening swim after a long hot day

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Robert

Quite a good breakfast.

10/10

Exceptional

03 Oct 2025

Henry

Good

10/10

Exceptional

30 Sep 2025

Mustafa

The room was clean. Staff, especially Irfan, were very friendly. Nice restaurant and great location.

Self

8/10

Excellent

05 Aug 2025

Dordaneh

Bed was very comfortable, staff were very friendly and tried to provide a convenient stay for us.

Leisure Family

10/10

Exceptional

25 Jul 2025

Hafiz Bin Shahril

Great

10/10

Exceptional

08 Mar 2025

yahya

Nice hotel

10/10

Exceptional

14 Dec 2024

Yocasta

Very well located. Excellent breakfast. Great room.

6/10

Pleasant

13 Dec 2024

Stella

Location is good. Rooms may need renovation.
Carpet on the hallways looks worn.

Leisure Family

8/10

Excellent

27 Jun 2024

JUSTINE

Good customer service. Accessible location.

8/10

Excellent

16 Mar 2024

DANNY

The location is good as the property is in the central area of Jakarta which gives you about the same travel time to most places around the city. But, this also can be a disadvantage because of the heavy traffic to get in and out of this Cikini area.

The hotel was good. Breakfast was okay. However, the front desk staff were not as friendly as many other hotels I've stayed. As an example, when I asked for a store that may be open at a late hour, the staff wouldn't even look at me but say 'everything is closed' while looking down at a computer monitor, not looking at me. And this similar event happened twice during my stay. I'm not asking for anything special, but I definitely felt like I was not welcome to ask a question as their guest.

Business Self

8/10

Excellent

21 Sep 2023

Mark

This was a great property for the money; but then did it again this is JAKARTA do It’s cheaper than staying in Memphis or Tuscaloosa Alabama.

Nice room. Good location. They try to make the rooms boutique-style; not enough light to do things like shave properly.
A good solid, Brated property

Leisure Self

6/10

Pleasant

21 Feb 2023

Michelle

The lobby and restaurant area is well maintained. The staff are friendly and helpful. There were drinking water machines positioned all over, so that you could refill your water bottle.

I had the standard room, which was rundown and in need of a makeover. It made the room look dirty. There was a filthy carpet, which was covered in so many stains. The view from the room was of a grey wall and a roof. I have been paying a similar room price throughout Southeast Asia, and this is well below par.

Leisure Self

6/10

Pleasant

07 Dec 2020

Larry P

Stayed here 8 months ago and was happy with the room and service. This time I was given a room on the first floor with no view, the shower had mold in it and the breakfast was delivered to the room well before the appointed time so it was quite cold and unappealing.

Business

8/10

Excellent

17 Feb 2020

Sue

Nice cozy hotel, room is comfortable, breakfast is decent.

Business Self

8/10

Excellent

07 Feb 2020

Gazza

Nice hotel, staff friendly and helpful.
Huge breakfast buffet.

Business

8/10

Excellent

05 Feb 2020

Verified traveler

Great hotel both for business and leisure

Very friendly and attentive staff from reception to the restaurant. Good buffet spread for breakfast, which comes as a surprise for a small business hotel. Rooms are very clean and the bed is comfy.

Business

10/10

Exceptional

20 Jan 2020

Verified traveler

Friendly staff. Lobby is clean and modern. Fast room service and front desk will double check to make sure what you asked is delivered.

Carpet is a little dirty, but bed is clean (most important).

I would return. Well done.

Friends_and_family Family

10/10

Exceptional

25 Nov 2019

Shah

The staff in Mercure Cikini are amazing, best customer service I have received from any hotel so far!

Friends_and_family Partner

4/10

Poor

21 Sep 2019

Verified traveler

Won't be back

I took a chance staying at this hotel as transit from a long international flight to a long domestic one. The purpose was to rest. However, workers directly below my window were drilling holes in the external wall or shoveling into the night. Relax at the pool? Not possible. Stay were busy making repairs to the terrace floor for an evening event, one of them taking unauthorized pictures on her hand phone of me swimming. The internet was so inconsistent that I had to move to the crowded lobby where other guests were fleeing the construction racket. The side walks are currently torn up, requiring people to walk in crowded streets.

10/10

Exceptional

06 Sep 2019

Verified traveler

bathroom, need more attention in it. because the wall has leftover soap or shampoo that has dried. Overall, I was very satisfied staying there.

Leisure Self

8/10

Excellent

10 Jul 2019

Verified traveler

Large clean room.
Dislike door card didn’t work on numerous occasions. Took long time to get cabs due to roadworks outside hotel,

Business Self

8/10

Excellent

13 Jun 2019

Chee Sheng

Good for business stays

The stay is acceptable. The breakfast is nice. The nice touch of local food is great. But the neighbourhood isn't super convenient.

8/10

Excellent

04 May 2019

Adzuhri

Nice privilage room

I've a bonus privilige room for free. Its offer afternoon snack & minibar for free. Also applied discount for several services.

8/10

Excellent

17 Feb 2019

Verified traveler

Decent business hotel

Overall good stay for business trip (i.e., it's a typical chain hotel without too much personality).

Pros: Hotel staff were lovely and went out of there way to help. Rooftop pool is great. Room servicing and cleaning was very high standard.

Cons: It's a noisy area - you can hear the mosque at 5am and the trains going past.

8/10

Excellent

04 Feb 2019

Verified traveler

Brand new hotel with excellent facilities, and wonderful breakfast

8/10

Excellent

19 Jan 2019

Daniel

Food for Room Service was Fantastic

There is a lack of choice for restaurants inside the hotel. However, the seafood fried noodles which I had ordered and delivered to my room was piping hot & delicious.

8/10

Excellent

13 Dec 2018

Verified traveler

Nice staff

10/10

Exceptional

06 Dec 2018

Charlotte

Excellent Service

Service was impeccable and we enjoyed the buffet breakfast spread very much.

Family

8/10

Excellent

20 Nov 2018

Verified traveler

Hotel is nice. The rooms are fairly simple but good.

10/10

Exceptional

04 Nov 2018

denny

Good hotel

Family

8/10

Excellent

29 Oct 2018

RobMac

Great staff. Nice rooms. The dinner menu is not extensive but it is OK.

6/10

Pleasant

22 Oct 2018

mohammed

mercure cikini need to be revieed from managment

it can is Ok the name of the hotel and price is the thing which atractv me to book this hotel for my stay in jakarta
breakfast is not prepared for non east asian guest as the type of food mainly east asian type , room was lacking of soap tell you request towels supose to be clean but looks not from colour and smell ,
room is small but OK. bath room smell is not give you the feeling of comfort and disturb you if you leave door open by mistake no mini bar even for non alkhol drinks. , there is small revregator .
the good thing is the receptionist they were very wellcoming and very poilet and they answer question with good smile and attension which let you feel good the baggage porters delay in taking bagage but with smile and trying to do the best i think is matter of being profficinal . the loby is small which is crawded by guists
the hotel facilities I as swiming pool or fitness center I did not use or ask if present as the feeling will not be clean as this impresion i got it from room bath room.
location of hotel is good on main street and surrounded by resturants shops but as the area cikini is not the modren part of jakarta i did not excpet to find big malls
any how the price of hotel is good location is good. hotel employee are kind but hotel facilities to be rviwed by managment department
I will not recommend this hotel for my friends and I will not chose it again for my next visits may be if improvment done
i hope my impresion wil

6/10

Pleasant

20 Oct 2018

mohammed

4 star hotel has good name not as expected when bo

for the price service is ok
it can be better especialy room care with soap shampoo and towel

10/10

Exceptional

07 Oct 2018

Verified traveler

Will come back again

The staff is very helpful. Location of the hotel is good.

Friends

8/10

Excellent

06 Apr 2018

Stay in mercure cikini

Hotel was clean and service is very good. Only location is rather out of the way and breakfast selection very limited.

6/10

Pleasant

01 Apr 2018

Kapil

Ok hotel, bad location

There are no restaurants, shops, mini mart of cafe in this neighborhood. Look close to Plaza Indonesia but with traffic its at least a 30 min drive.

8/10

Excellent

12 Mar 2018

Aina

Enjoyed our stay

We stayed for 2 nights. The staff were amazing. I truly appreciate the friendliness and promptness of their service. The room was rather quaint but clean with a wall to wall window where the sun simply drench its sunlight into the room so I dig that. Wifi works great too - so thankful for that.
The swimming pool is located on the rooftop and is great and well maintained so my kids loved it and they also enjoyed the view.
The vicinity is filled with sooo many street foods and good restaurants which are walkable, although you need to be highly cautious when crossing the streets.
The only thing that I would suggest to be improved is the breakfast. It was just ok for us... unfortunately almost everything was rather bland, especially knowing that Indonesian food has bold flavors. Another thing is my kids were a bit disappointed that they don't have either pancakes nor waffles.

Family

8/10

Excellent

07 Mar 2018

dan

good hotel but not much around

hotel was fine in terms of comfort and service but there s not much around the local area within walking distance. if you need to be in that part of town, i think it's fine or else there's no real good reason to stay there.

Family

10/10

Exceptional

24 Dec 2017

April

Very comfortable stay in Jakarta

This hotel is very comfortable for your stay in Jakarta. Jakarta in general is not a walkable City for those coming from the west and so taxis are easy and cheap to get anywhere.

Partner

8/10

Excellent

22 Nov 2017

Joerg

Good breakfast buffet

8/10

Excellent

28 Oct 2017

Janne

Good location but lack of customer focus attitude

Nice but overpriced hotel but customer service needs more focus. Now we were treated as walking ATMs without any smiles or thank you words. Shape up!

Partner

10/10

Exceptional

24 Oct 2017

Joana

Really pleased

HiOffered a two night stay for two friends that were traveling through Indonesia. They absolutely loved it! The hotel staff was really nice to them.. Gave them complementary drinks and chocolates! The room was clean and comfortable and the infinity swimming pool in the roof had amazing views over Jakarta.

8/10

Excellent

28 Sep 2017

Verified traveler

It was good. Although the food at the hotel wasn't so great. I'm sure it would be better to get local fare elsewhere.

8/10

Excellent

17 Aug 2017

Verified traveler

Good location

It was a functional stay

8/10

Excellent

20 May 2017

Verified traveler

Acceptable but could hv been better

8/10

Excellent

16 Aug 2016

pak Antonie

Most dedicated staff in Cikini area

The stag is punctual, polite, attentive. But more than that, when I learnt my luggage had not arrived late at night ( inspire of airline promises), I share my desperation with the reception that I had to meet the next day with your Vice President, and I was desperate. Then the duty manager look at me, you are about my seize, why don't you try one of my batiks! It fitted perfectly, even got complements for \"my\" nice batik. His sense of service was outstanding. Will be back many times

6/10

Pleasant

13 Feb 2026

YONGIN

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Self

10/10

Exceptional

20 Jan 2026

Ahmed Ashkir

Bra

Self