Doubletree by Hilton Jakarta

Doubletree by Hilton Jakarta - Diponegoro

Indonesia , Jakarta
JAKARTA, Jalan Pegangsaan Timur No. 17, Cikini- Menteng
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100 reviews shown

10/10

Exceptional

04 Mar 2026

Jeremiah

Amazing

10/10

Exceptional

08 Feb 2026

Bharat

Good view from room, clean.

Business

10/10

Exceptional

28 Jan 2026

Michael

Stayed here for six days after a month of backpacking Java. Relaxing here was truly a vacation within a vacation. Clean and spacious rooms, amazing breakfast buffet and restaurant and fantastic location to explore the city. But the best part was the staff. Every single employee was kind and extremely helpful. Their positive attitude and assistance to my travel needs was absolutely remarkable.

Leisure Self

10/10

Exceptional

28 Jan 2026

Grant

Great staff and clean, modern hotel with a good breakfast buffet.

10/10

Exceptional

20 Nov 2025

Grant

The staff here are amazing!!

Business Self

10/10

Exceptional

28 Oct 2025

Yesret

Staff were fantastic, the room and facilities were great.

Leisure Family

10/10

Exceptional

26 Oct 2025

Moongo

Good

10/10

Exceptional

05 Oct 2025

Wayne

I didn't use the spa...

Leisure Partner

8/10

Excellent

13 Aug 2025

Manish

Overall good inside

10/10

Exceptional

12 Aug 2025

Haryharan

Lovely hotel, great facilities and the staff are incredible. Great service and the food for the breakfast was delicious with plenty of options.

Leisure Partner

10/10

Exceptional

03 Aug 2025

GYEONGJIN

F&B host staff at the counter was so kind! Loved the cookie during check in too :)

Leisure Self

8/10

Excellent

20 Jul 2025

Kappy

Amazing hotel and staff
However one downside is the walls are thin and you can hear kids or other people in the other room

10/10

Exceptional

19 Jul 2025

WAH-KWAN

Good hotel. Good area.

Partner

8/10

Excellent

11 Jul 2025

Amit

City centre easy to commute anywhere...

Business_and_leisure Self

8/10

Excellent

03 Jul 2025

Jared

Really pleasant stay at Doubletree by Hilton. The room was clean and spacious and I never felt like I was uncomfortable at any second.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jun 2025

Takayas

The decor was lovely. Amazing view and the cleanliness.

10/10

Exceptional

22 Jun 2025

SYLVAIN

Nice place

Family

10/10

Exceptional

20 Jun 2025

Ken

Cancellation of a flight

Booked 2 rooms on a short notice due to a cancellation of our flight. I can only say that the service, staff and everything was really friendly and professional. I do recommend staying at the hotel. I have stayed in a lot of hotels around the world and this one is in the top 3.

Friends_and_family Family

4/10

Poor

29 May 2025

Chi Nin

The hotel staff were very friendly and helpful, and the service was excellent.
However, I encountered some issues with the building's structure that affected my stay. The soundproofing was quite poor. Every time guests or cleaning service in the room above or next door used the shower, the water drainage noise was very loud and disruptive. Additionally, I could clearly hear conversations from the neighboring rooms.

I prefer a quiet environment for a comfortable stay, and unfortunately, this was lacking despite the otherwise outstanding service. Improving the sound insulation would greatly enhance the overall guest experience.

Business

10/10

Exceptional

26 May 2025

Curtis

Nice

Excellent hotel for the money, clean and comfortable and the food there’s top-notch.

Partner

10/10

Exceptional

18 May 2025

Kyle

Lovely hotel. Great pool, gym, room and restaurants. Loved our stay!

Leisure Partner

10/10

Exceptional

22 Apr 2025

Wai Yin

The breakfast buffet is superb with a wide range of cuisines. I especially like the juice bar as it offers nutritional and freshly made juice, such as ginger and mixed veggies ones.

The staff here is very polite and friendly. They always welcome us with a warm smile. Those who work near the pool are also nice. Swimming here is amazing, as you will feel like you are in a forest. For city dwellers like me, I’d suggest staying in this hotel as it’s not as cosmopolitan and busy. The trees give me a sense of comfort and calm my mood.

If there were more restaurants nearby, that would be perfect. I’d have to order room service for two nights.

Leisure Family

10/10

Exceptional

30 Mar 2025

TONG JIAM

Wonderful

We booked two rooms in early Feb 2025 and the stay was wonderful. The staff were very helpful, especially Ms Melati who has been very patience with all our queries and requests. The buffet spread and the coffee at the hotel cafe were fabulous.

The location was conveniently located near a mall with cinema and Starbucks.

We missed using the nice swimming pool at the hotel.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2025

LEVENT

Well maintained property. Spacious room. Great service. Nice ambience restaurant. Delicious breakfast menu. We will definetly come back again.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Terrence

Great place to stay. The staff are very friendly and helpful. the facilities are great including fitness center and pool. The place is quiet (little street noise) and well located to easily get by taxi to where I needed to go for meetings.

Business_and_leisure Self

10/10

Exceptional

24 Jan 2025

Mark

Excellent hotel with attentive staff. Food options well priced and two walkable local options (see trip advisor) at Metropole next door. Pool and gym good. Suggest buy the breakfast as excellent value and great food options.

Leisure Self

10/10

Exceptional

04 Dec 2024

Febby

Very nice hotel

Leisure Family_with_children

10/10

Exceptional

27 Oct 2024

tina

A peaceful oasis in a sea of noise. Station opposite, lots of street vendors but the hotel was calm and quiet.

Leisure Partner

8/10

Excellent

17 Oct 2024

Sahar

Great property and superior customer service. We had some miscommunication regarding airport pickup but the manager was very kind and apologetic about it. Highly recommend this hotel.

8/10

Excellent

15 Oct 2024

Alex

Could hear people talking next room

The hotel is clean. I could hear someone were talking next door after midnight

Business

10/10

Exceptional

25 Sep 2024

SHANKAR

Excellent overall

Business

10/10

Exceptional

17 Sep 2024

Verified traveler

A 5-star break at a 5-star venue

As expected of Hilton, service was very professional and business-like. Staff were friendly and super helpful.

The only downside was that my travel buddy and I were assigned rooms on different floors. This would normally not be an issue had we been able to freely roam but with the strict and secure access of room cards being limited to the floor of the assigned room, it required coordination if we wanted to meet and hang out in each other's room.

Friends_and_family Friends

6/10

Pleasant

10 Sep 2024

Verified traveler

The staff at the hotel go the extra mile to make sure you are well looked after during your stay. The hotel is lovely, great pool and gym. Both restaurants are good. Room was quiet however the air con wouldn't set below 23°C which got a bit hot at night. We had to ask quite a few times for it to be fixed but they did offer to move us and give a complementary breakfast. The bathroom was overall nice however there was some mould on the shower head around the holes where the water comes out and there was a lingering musty smell after the shower had been used. There isn't so much to do in the immediate surroundings, suggest using My Bluebird taxis to get around.

Partner

10/10

Exceptional

09 Sep 2024

ZHU

Indigo restaurant & swimming pool

Business Self

10/10

Exceptional

08 Sep 2024

Gabriel

I would call it a great home base from where you can explore the rest of the nearby Jakarta area. The staff are friendly and the rooms are very clean. The crowning moment for my stay was the gym: four squat racks, assault bikes, full set of kettlebell, and the usual cardio strength machines. Definitely a great place to work off all the Indo food you will be eating. Buffet and restaurant was adequate, but it was pricier than the surrounding food. I would say eat the hotel food as a starting point for your culinary adventure as they have cleaner variants of what you would find outside.

There are a few tourist attractions nearby as well as clubs and night markets. Of no fault of the hotel, traffic is a constant nightmare (remember to add 10-15 mins to any Google map estimate of travel).

Business_and_leisure Partner

8/10

Excellent

27 Aug 2024

William

Nothing is perfect, but very comfortable rooms, breakfast options were amazing. Staff friendly and overall a good stay. Not much outside the walls for good dining other than lots of street vendors.

Leisure Partner

8/10

Excellent

31 Jul 2024

gregory

Nothing to share.

Leisure Self

10/10

Exceptional

18 Jul 2024

Hiroshi

The hotel is very pleasant and the room were clean. The front desk was attentive and helpful in securing rides and answering questions. The windows were a bit dirty on the outside--a cleaner exterior would have enabled us to more fully enjoy the view and cityscape. Overall we thoroughly enjoyed our stay.

Leisure Family

10/10

Exceptional

14 Jun 2024

Ully

It was a great experience staying at this hotel.

10/10

Exceptional

07 May 2024

Alejandro

Happily will return again

Very pleased with the service, room was immaculate Eco- friendly love it!!, please give yourself an applause for keeping the good work & service, next time we are in Jakarta definitely we will be booking back

Partner

10/10

Exceptional

05 May 2024

Iain

Very friendly & helpful staff

Business

10/10

Exceptional

18 Apr 2024

Sebastien

Excellent 👌

4/10

Poor

16 Apr 2024

Jessica

This is not the hotel to stay at during a holiday. It was overcrowded leading to 15 to 20 min waits for the 2 elevators on the property. We were woken up daily at 6am to children screaming and running back and forth down the hallway. We spent most of our stay out of the hotel. The manager apologized but there was nothing he could do to improve our stay.

Leisure Family

8/10

Excellent

14 Apr 2024

Rashid

It was a good choice

2/10

Poor

14 Apr 2024

Jessica

We were recommended to stay at the Doubletree Hilton by our friends who absolutely have had great stays in the past. We got two rooms. There are only two working elevators in the whole property and due to their full capacity, we were all waiting anywhere between 15 to 25 min for an elevator and even when it did come we were squished like sardines. Our second issue was the lack of supervision we were on a floor surrounded by young children and every morning we got the 6am wake up call of screaming little ones. Although the manager apologized, it would be a hard decision to try it again. I’ve stayed at other hotels in Jakarta that I was very happy with,

Leisure Family

10/10

Exceptional

25 Mar 2024

Stephens

friendly staff. excellent dining experience. convenient location at heart of the city business district. nice flowing pool to relax.

Business Partner

10/10

Exceptional

03 Mar 2024

Verified traveler

Warm and welcoming staff

Overall I had a great experience here. The room was very comfortable, but for me the standout was the friendliness of the staff, who were always on hand to help.

Business

8/10

Excellent

03 Mar 2024

Toby

Hotel very nice, but you are reliant on the hotel for restaurants / bars as there is nothing in local area.

Business Friends

10/10

Exceptional

25 Feb 2024

Firdaus

Wonderful experience

Good place for all....Fully recommend to all

Business Family

10/10

Exceptional

16 Dec 2023

Henritua Pikus

This is hotel absolutely amazing…my son n my mom n my love do really love stay here .so this is hotel absolutely recommend

Business_and_leisure Family_with_children

10/10

Exceptional

20 Oct 2023

Verified traveler

Very satisfied aside from the location

Overall very very nice and clean.
Great stay

Business

10/10

Exceptional

03 Oct 2023

Marc

The quality of this hotel for the price is wonderful. Great staff, clean and well-appointed rooms. Highly recommend. Marc - Montreal, Canada.

Business Self

10/10

Exceptional

28 Sep 2023

SAID

A great relaxing place

It was a great three nights in this fabulous hotel. From check in to check out, everything was perfect. The hotel is large as well as the room. All staff members were kind, polite, and helpful. Taxis were available at all time. Breakfast was a broad of variety. A very excellent choice. Thank you all

Partner

8/10

Excellent

02 Sep 2023

Helen

Our stay overall was very good! The staff were very friendly and would help in any way they can. Had a small incident where the bed smelled like food (maybe from the previous user) and the hotel staff were able to accommodate right away.

Leisure Partner

10/10

Exceptional

15 Aug 2023

Bart

Hotel is really good

8/10

Excellent

10 Aug 2023

Maria

Everything went well, breakfast was also good

8/10

Excellent

24 Jul 2023

Helena

The perfect staycation place in Jakarta with breakfast buffet, gym, pool, and kids club available. Getting around with GoCar/private car was quite easy. The only thing that took down 1 star out of 5 was the broken light switch and bad lighting in the bathroom. I reckon the bulbs need changing. Other than that, everything else was great! Would still recommend. Thanks, DoubleTree by Hilton! :)

Leisure Family_with_children

8/10

Excellent

02 Jul 2023

CWJ

Excellent Hotel

The best stay I've ever had in Jakarta and I have had a number. The staff do seem to genuinely care about the guests. The room we had was clean and quiet. The amenities within the hotel and the swimming pool and outdoor area where immaculate and again staff we're very helpful. I would recommend if you are staying in Jakarta stay in this hotel you get a five-star stay that would probably beat any of the other five star hotels in Jakarta

Partner

10/10

Exceptional

31 May 2023

Mouloud

Everything was excellent

Leisure Self

8/10

Excellent

27 May 2023

Kajol

When we call something for room service, it takes a long time, not once it happend 2/3 times.

Leisure Family

10/10

Exceptional

21 May 2023

Verified traveler

Well managed hotel, with quality service, rooms, and facilities.
Convenient and good for staycation, vacation, and business trip.

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Chia

Excellent hotel

This is an exceptionally well run hotel with dedicated friendly staff. We were 100% satisfied and would return if we are in the area.

Partner

10/10

Exceptional

09 Apr 2023

Yuhong

Great hotel, value for money. Love the warm chocolate cookie they provided at check in.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Qiujing

nice experience with people.

Hotel is very nice and friendly, starbuck is besides, also there is gold center beside, for girls love jewlry will be wonderful. love this one, I am going back surely.

Business

6/10

Pleasant

04 Feb 2023

Ralph

The hotel is under construction...no wifi

Business Self

10/10

Exceptional

14 Jan 2023

Aaron

Fantastic hotel and overall service

Amazing hotel, high standard of services, and very attentive staff. Hotel is also in a good / safe location in Jakarta for getting around the city.

Business Self

10/10

Exceptional

12 Nov 2022

Kok Lih

The hotel overall are good. It is on the slope so is walking out and back a problem. When we took taxi back we have to paid extra for the parking even just dropping off.
The breakfast first are super.

Business_and_leisure Self

10/10

Exceptional

05 Oct 2022

Fauziah

Pleasing and Warm

overall satisfied and good hotel to stay. Except we feel the price for breakfast buffet is too high for guest who stay in the hotel.

Friends_and_family Family

10/10

Exceptional

08 Sep 2022

Zlata

Great find.

Excellent, clean hotel. Good location. Staff friendly, but extremely professional. Also, very helpful. Whatever questions we had, they gave us very useful and helpful responses and suggestions. It was like being surrounded by friends. They all speak very good English. We usually don't pay for breakfast at the hotels (as we like to sleep in on our holidays), but paid this time and did not regret it. Their buffet is absolutely amazing, with several huge tables full of different dishes from different cuisines, from toast to fully cooked meals. I even had a local specialty prepared by their chef, Steve, and I must admit that was the highlight of my stay. One thing I wasn't happy with was the pool hours. Finishing at 7:30 was way too early.

Partner

10/10

Exceptional

05 Sep 2022

Verified traveler

Excellent

All good, no complaints!

Self

10/10

Exceptional

23 Aug 2022

TIMOTHY

Great clean hotel, comfortable & clean rooms, very pleasant & attentive staff

Business Self

8/10

Excellent

16 Jul 2022

Jinsun

It was pleasant stay except Spa was kind of disappointing. For name of Hilton, they should improve the service of spa. Also quality of towels in the room.

Friends_and_family Family

10/10

Exceptional

09 Jul 2022

Meta

Nearly perfect

Everything was perfect except for a minor problem during breakfast. They insisted that we only had 2 breakfast included, not including a child. So that I would have to pay extra. That was annoying as I made sure we had 3 when booking. But later I didn’t have to pay extra, I paid the same price I booked.

Friends_and_family Family

10/10

Exceptional

08 Jul 2022

Sami

Nice an pleasant hotel to stay in Jakarta

10/10

Exceptional

28 Jun 2022

Anita

This without exaggeration was the best property we have ever stayed in. A separate positive email was sent to the GM and Director of Operations. Staff were all impeccable, hotel was clean, and this gave an amazing perspective on our holiday. A must stay.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2022

Cherish

nice place

great breakfast buffet , room was a little dated for a 5 star

Friends_and_family Family

4/10

Poor

04 Jun 2022

ALICE

Still unable to get the room at 3.45pm even I checked in at 2.15pm. Counter staff unable to let me know when the room be ready.
Breakfast, asked for coffee 3 times before being serve.

Business

8/10

Excellent

21 May 2022

TAY

First stay at DoubleTree

Booked a Twin Room for a business trip, hotel breakfast was good with wide selections of local and international cuisine. The only complaint is the location, the nearest mall is Plaza Indonesia which was located 30 minutes away and the traffic near the hotel can be quite congested around evening peak hours.

Business

10/10

Exceptional

10 May 2022

Stephan

Nice restaurant with breakfast, helpful staff and relaxing spa

Leisure Self

10/10

Exceptional

29 Jun 2021

Thaddeus

Great scenic pool in the middle of Jakarta

Great place to relax in the middle of Jakarta with a very nice scenic pool. The Deluxe Suite was great with a living room that projected out from the hotel with glass on 3 sides overlooking the pool. The treats from the Executive lounge were great. The staff was very nice. Definitely want to stay there again. Great breakfast buffet that takes several days to try everything.

Partner

8/10

Excellent

04 Apr 2021

Verified traveler

Nice swimming pool. Room was a bit stuffed if you stay with kids and poor soundproofing. Amenities and wifi connection are good. The breakfast area was spacious however food variety was not much and taste need to be improved.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2021

Verified traveler

Excellent breakfast

A great experience Will surely come back

Staff were absolutely fantastic

Business_and_leisure Family

8/10

Excellent

21 Feb 2021

adnan

It can be better

The hotel has a warm atmosphere and nice coffee shop
Also have nice swimming pool which I couldn't use because of corona restrictions they close at 5pm which I think it's too much over.

Partner

8/10

Excellent

27 Apr 2020

Verified traveler

The hotel is beautiful and calming, but getting in and out from it is a hassle. i wont go again if for the food.

Business_and_leisure Family

10/10

Exceptional

06 Feb 2020

Verified traveler

nice location , new hotel and good crew over there

Business_and_leisure Self

10/10

Exceptional

01 Feb 2020

Luz

What stood out for us was the personal touch. We’re there to celebrate our 25th wedding anniversary. When we arrived, the room was decorated with heart shaped towels and flower petals around it. There was a cake and a greeting card. All the staff members are courteous and helpful.

Leisure Partner

6/10

Pleasant

29 Jan 2020

Verified traveler

Over all hospitality is fine. No complimentary breakfast.

Leisure Family

10/10

Exceptional

28 Jan 2020

Mohamed Tariq

Great hotel at a very central location!

Friends_and_family Family

10/10

Exceptional

19 Jan 2020

Hui

nice stay. cannot complain.

Friends_and_family Family

10/10

Exceptional

17 Jan 2020

Eugene Tiong Poh

Reasonably priced hotel with excellent service

Great experience from concierge to check in. Love the welcome cookie which is warm, crunchy and delicious.
Bed is very comfortable.
Breakfast spread is excellent and service staff are friendly, polite and very helpful.
Value for money. Will definitely be back again.

Business

10/10

Exceptional

07 Jan 2020

Stephanus

Amazing stay.

Amazing stay at Doubletree by Hilton. The room(with fitness equipment), services and breakfast were great. The only thing that was not so good was the next room occupants were very noisy until early hours. Also If you are booking for a special event such as New Year’s Eve celebrations beware of the Meal and free flow alcoholic package, not worth it. Better just get the meal only package and make sure you confirm again at check in. Overall, fabulous and one of my favourite hotel. We definitely will be back.

Partner

10/10

Exceptional

18 Dec 2019

Yoko

Real best.

Amazing hospitality with calm and prompt responses at concierge. We made the most out of staying at the hotel! Breakfast was also great with varieties from around the world. Chef was ready to tell us more about culture behind the food.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2019

Michael

Five Star Comfort

Big comfortable bed, staff always friendly and obliging.

Self

10/10

Exceptional

12 Nov 2019

Verified traveler

the staff are very friendly and attentive, food is excellent, well presented facade and genuinely, should be giving this hotel top award. so easy to get the transport and the staff very helpfull to give some info about the best place in jakarta. good job guys

Leisure Family_with_children

10/10

Exceptional

19 Oct 2019

Verified traveler

Excellent service, hospitable staff, and great location

10/10

Exceptional

30 Sep 2019

Verified traveler

Excellent service, nothing to complain about.

10/10

Exceptional

29 Sep 2019

Jack

Everything was outstanding wonderful front desk Very hopeful concierge amazing food very safe and secure location . Swimming pool Second to none Nothing to complain about whatsoever . You feel that you are welcome everywhere in the hotel .Much better than then five star hotels in Jakarta complementary drop off at the airport hotels with a luxury car . Definitely I will stay in this hotel And I would recommend it for everybody

Business Self

4/10

Poor

22 Sep 2019

Verified traveler

bathroom had permanent dank and bad smell, and the room layout had very little working space

Business Self

10/10

Exceptional

14 Sep 2019

Daniel

Very clean and comfortable hotel. Great service staff. The restaurant serve very nice food at decent prices.

4/10

Poor

07 Sep 2019

Verified traveler

Aircon in most rooms dont work. Too few elevator.

I stayed in total 4 different room so far. None of the aircon will get near to say 23 degree despite setting the display to 16, and the fan speed to high. The beddings and pillow are materials that retain body heat and hence it is very uncomfortable. When I complained, I was upgraded to a suite and that aircon works. This hotel only has 2 elevator serving all the floors. In the morning hours, it is always a frustrating wait at the elevator.