Name: Crowne Plaza Antalya
Address: Akdeniz Bulvari Konyaalti, Antalya, 07400, TR

10/10

Exceptional

29 May 2026

MOJDEH

The staff were very friendly and helpful throughout our stay. The room was clean, though a bit small, but perfectly fine for a one-night stay. The breakfast was delicious and a great way to start the day. Overall, a very pleasant experience. Next to the sea which was a bonus as well!

Friends_and_family Family

4/10

Poor

25 May 2026

Hadia

Don’t book this hotel

Family_with_children

2/10

Poor

23 May 2026

Atilla

The room was ok. We bought half board but unfortunately both the dinner and breakfast was awful. The taste for both were terrible. The food was not fresh, there was little selection and the table was not ready with not enough waiters around. We had to ask for napkins, salt and pepper for our table. Even tea didnt taste well. This was so unexpected for us and dissapointing for a 5 star hotel that we decided to leave after 1 day stay and left after we paid in advance for 2 days. There was no attempt to reimburse us from the hotel managament except for a free tea or coffee for us which we did not accept. Both I and my wife stayed at 5 star hotels in Antalya over the years, ı regret to say that this hotel couldn't rate even close to those 5 star hotels such as Akra, Concorde, Ramada Megasaray etc.I would rate this hotel at 3 star level due to its cleanliness, location and scenic rooms but that's about it. I would not recommend this hotel at all. I would also say that the reviews on your website are very misleading. You should review this hotel and make the necessary changes so that future travelers do not go thru the same bad experience and lose their money.
I forgot to mention also that nobody greeted us at the entrance and I had to carry our luggage all the way to the reception desk. When I told that to the lady at the desk there were no response and no apology from her. Another first bad and unusual experience for us in a 5 star hotel in Antalya .

Friends_and_family Family

8/10

Excellent

17 May 2026

Sizalobuhle

The room was generally clean but could have been better. Three days into our stay, we requested for our room to be cleaned and the new towels they provided were old and hard to the skin. You could tell that the toilet was not cleaned, the stains on the mirror and sink before cleaning were still there. The staff is helpful but not so friendly. Breakfast was okay..served same food everyday.

6/10

Pleasant

05 Apr 2026

Lanie

I was disappointed that we don’t have WiFi the whole time we stayed. They said they gonna sort it out. But they don’t. Our room was fine but the hotel needs upgrading.

Family

10/10

Exceptional

21 Mar 2026

Donna

Very nice all the way around with a beautiful view

Self

8/10

Excellent

10 Mar 2026

Sang

Good location

Family

6/10

Pleasant

23 Feb 2026

Emanuel

The internet was extremely slow, only about 10 MB, and only on one device. The minimum internet speed must be not less than 50 MB. Because of the slow internet, I wanted to cancel my stay, but they wouldn't let me do so without forfeiting all my money. I originally booked for seven days, but after two days I was ready to leave.

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

EDWARD

It was a good stay, the issue is the door slamming sounds in the morning, and the bad sound insulation.

Leisure Partner

2/10

Poor

16 Dec 2025

Karan

The bathroom flush was leaking and there were bed bugs i have pictures aswell

6/10

Pleasant

03 Dec 2025

Mohammed

-

4/10

Poor

10 Nov 2025

Mahmut

Room was supposed to be a junior suit but totally neglected even basics wasn’t provided. Had to ask everyday for a cup as well as tea spoons. Staff wasn’t friendly, hotel was totally run down. We had stayed there before and I’m a member of IHG club. A total disappointment

6/10

Pleasant

26 Oct 2025

halai

I recently stayed here for 2 nights. While the location and amenities were decent, I found that the hotel didn't quite live up to its 5-star rating.

Pros:
- The breakfast was a highlight with a wide variety of options, which I really appreciated.
- The hotel staff were generally friendly and accommodating.

Cons:
- The rooms and bathrooms were outdated, more in line with what you’d expect from a 3-star hotel.
- The hair dryer in our room wasn’t working. After a technician came to check it, he claimed it was fine, but it stopped working again shortly after. I had to take a photo of the broken wire and show it to the reception to get it fixed properly.
- The bathroom had several issues: mold and water damage on the door frame, an old tub with paint stains/scratches, and a sink and design that felt very outdated.
- The room wasn’t what I expected from a 5-star hotel—more attention to maintenance and renovation is needed.

In conclusion, while the location and breakfast were solid, the condition of the rooms and bathrooms really let the experience down. If you’re expecting a luxury experience, I would recommend looking for a place with more modern amenities and updated interiors

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Richard

Maintenance of property is average not what you would expect in a Crown Plaza.

6/10

Pleasant

08 Oct 2025

Gurjeet

Disappointing Stay – Poor Service and Outdated Roo

I was really disappointed with my experience at the Crowne Plaza Antalya. The staff attitude was unhelpful and at times quite dismissive — it felt like guests were more of an inconvenience than a priority. Service was slow, and basic requests took far too long to be addressed.

The room itself was outdated, with worn furniture and a generally tired feel that didn’t match the photos online. It also wasn’t very tidy on arrival — dust in corners, marks on the walls, and the bathroom could have been cleaner.

For a hotel carrying the Crowne Plaza name, I expected much better standards of service and maintenance. Unfortunately, this stay didn’t live up to expectations and I wouldn’t choose to stay here again

Partner

4/10

Poor

07 Oct 2025

Nesrin

Staff are fantastic however it is a very out dated hotel with old furniture

Leisure Partner

10/10

Exceptional

26 Sep 2025

Rajesh

Nice hotel near konyaalty beach, invlusive dinner good options

Leisure Family

10/10

Exceptional

23 Sep 2025

gary

Great views and food on the rooftop, great staff and service.

Partner

4/10

Poor

22 Sep 2025

Lilian

Room 812 (Junior Suite) has everything a 4-star hotel should have. Nothing beyond that. Just the bare minimum. The room was spacious but mediocre. The bathroom had a very unpleasant smell, and one of the showers didn't work. The restaurant menu is limited, bland, oily, and overpriced. You're not allowed to bring in outside food. So you either eat their junk food or go out to eat. If you want a quiet place to sleep, this isn't the hotel for you, as there are bars across the street that play loud music until late at night. But if you don't mind the noise, it shouldn't be a problem. The morning reception is good and helpful. The evening reception is substandard and is like the reception of a 1-star hotel. One of them pretended not to understand English when he initially did, and the other (I forget his name) seemed stressed, frustrated, and trying to start an argument while trying to correct a poorly written bill. The payment system for room service, laundry, and the restaurant is 0-star, as they rush you through the bill and ask you to sign papers for paying with a card not requiring a pin. The same person correcting the bill told me that guests run away without paying and that I may not pay it later or \"I might forget it,” which later he apologized for, saying it was just a joke. It's truly embarrassing. Please respect guests; they are not friends or acquaintances. The staff should conduct themselves professionally. The jokes you made can be not funny. Overall, my impression o

Business_and_leisure

4/10

Poor

22 Sep 2025

Mayur

For 5 star hotel, the rooms were very dated. One of the room was in a very bad state, all the surfaces were covered in dust and mould in bathroom. Management were informed but nothing was done. Cleaning staff kept forgetting to replenish bathroom and tea mugs etc. A lot of training needed for most staff

Partner

2/10

Poor

20 Sep 2025

Lilian

Room 812 (Junior Suite Side sea View) has everything a 4-star hotel should have. Nothing beyond that. Just the bare minimum. In my opinion, room 812 was spacious but mediocre. The bathroom had a very unpleasant smell, and one of the showers didn't work. The restaurant menu is limited, bland, oily, and overpriced. You're not allowed to bring in outside food. So you either eat their junk food or go out to eat. If you want a quiet place to sleep, this isn't the hotel for you, as there are bars across the street that play loud music until late at night. But if you don't mind the noise, it shouldn't be a problem. The morning reception is good and helpful. The evening reception is substandard. Pretending not knowing English when initially they do, and the other (I forget his name) seemed stressed, frustrated, and trying to start an argument while trying to correct a poorly written bill. The payment system for room service, laundry, and the restaurant is 0-star, as they rush you through the bill and ask you to sign papers for paying with a card not requiring a pin. The same person correcting the bill told me that guests run away without paying and that I may not pay it later or \"I might forget it,” which later he apologized for, saying it was just a joke. It's truly embarrassing. Please respect guests; they are not friends or acquaintances. The staff should conduct themselves professionally. The jokes you made can be not funny for some people. Overall, my impression of this hotel is

Business_and_leisure

4/10

Poor

17 Sep 2025

Isabelle

Hello,
I have to say the location is

10/10

Exceptional

15 Sep 2025

Makayla

This hotel is nothing short of amazing. The building is beautiful, with great architecture. But the staff make the experience exceptional. Most employees of the hotel will go out of their way to make you feel welcomed, accommodated and assist you.

Those who deserve a special highlight are Ozkan (hope I spelt that correctly) the Duty Manager, Ata, Efe, Taha, Canpolit and a gentleman who worked in the mornings and always wore black attire. I didn't catch his name, he made sure my coffee was perfect every morning.

Other details, the beach is 5mins away, the spa facilities are lovely, breakfast and dinner were excellent. I could go on. The malls are a drive away though, if you want to shop properly. But taxis are reasonably priced.

Although there were a few niggly issues that arose here and there, nothing to spoil the overall beauty of the holiday.

Top marks are definitely deserved. Highly recommended. Thank you all again.

Leisure Family

6/10

Pleasant

12 Sep 2025

Parveen

The Mountain View’s and the beach was the best aspect of the hotel. The hotel itself seemed a bit dated. My worst experience about the hotel was the heat upon entering the building. The heat hits you and there is no air conditioning in the foyer/reception. The AC was also not good in the room. I had to call for an engineer who replaced the filter but even then it wasn’t as cool as one would expect. Food was mediocre. It would have been nice if there was a buffet option and if dinner could be served beyond 9pm.

Leisure Family_with_children

4/10

Poor

11 Sep 2025

Oluwakayode

Bad odor as the result of lack of odor extractor

Crowne Plaza Antalya could have been an amazing hotel but the Architect and structural designers of the suites did terrible job, the bathroom and restrooms does not have extractors to take odors out of the bathrooms, windows has to be opened to allow fresh air to ever filthy bathrooms, very disappointing

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Naseem

Beach view

6/10

Pleasant

19 Aug 2025

Fadi Fayez

The place OK Since it was in such close proximity to Lara beach which was an absolute must visit. The pool was also nice but everything else seemed a bit outdated (the rooms, amenities etc) the pictures we saw before going are old and not an accurate representation but again for the location it was ok, a bit overpriced.

Leisure Family_with_children

2/10

Poor

07 Aug 2025

Münevver

Akşam yemeği berbattı

Otel personelinin akşam yemeğinde sadece gelen kalabalık uzakdoğu (çin) turist kafilesi ile ilgilendi. Yemek yememiz için bizi pis bir masaya oturttular. Servis kötüydü, yemekler kötüydü. Kimse ilgilenmedi. Sinekler havada uçuştu. Su servisi yapılmadı istememize rağmen.

Friends_and_family Family

2/10

Poor

28 Jul 2025

Laila

Booked this hotel and had to cancel just 12 hours later due to a medical emergency. Despite the short time frame and extenuating circumstances, the hotel refused any refund or even partial credit. Zero flexibility, zero empathy, and unhelpful communication throughout. Disappointed and would not book here again—especially given how many other hotels in Turkey are far more understanding and responsive.

Leisure Family

10/10

Exceptional

21 Jul 2025

Salaheddine

We really enjoyed our stay at Crown Plaza Antalya Hotel, Staff are amazing nice very helpful, and very welcoming, they deliver to our room platter of fruit at our arrival, and a big cake few days after to celebrate our marriage anniversary and also breakfast take away on our departure day as we left early in the morning, the hotel has a splendid on the sea and swimming pool. We enjoyed jacuzzi in our room it was a very nice surprise as we didn't know before our arrival. Definitely we do all we can to come back with our kids. Thank you for everything.

Leisure Family_with_children

8/10

Excellent

11 Jul 2025

Liliya

The hotel was nice and clean, right by the beach. Beautiful view from the small balcony. The breakfast buffet was very good with lots of choices. Large swimming pool. I liked the rooftop restaurant - the atmosphere there was really nice, with a great view, live music, and cocktails.

The rooms need some updates, though. Also, when we arrived at the hotel, no staff came to greet us or help with our luggage.

That said, I would stay again.

Leisure Family

8/10

Excellent

09 Jul 2025

Hassan

Good visit but renovation is required

10/10

Exceptional

03 Jul 2025

Robert

Excellent hotel on the beach.

10/10

Exceptional

23 Jun 2025

Enis

Great

Leisure Family

10/10

Exceptional

31 May 2025

Adil

Nice hotel despite bar music nearby

I stayed at the Grand Plaza and was genuinely impressed. The hotel itself is beautiful, with an elegant interior and a wide range of facilities—including even a hairdresser on-site. Everything inside the hotel was clean, stylish, and well-maintained.

The highlight for me was the staff—they were exceptionally friendly and truly made my stay enjoyable. One standout moment was when I returned my hire car and a concierge kindly collected it for me at the car park, which I thought was a lovely touch.

The only downside, which isn’t the hotel’s fault, was the noise from a nearby bar. Loud music played until around 1 a.m., which could be a disturbance for light sleepers. Perhaps some additional soundproofing could help in the future.

That said, if you can tolerate a bit of nighttime noise, this is a fantastic hotel with top-tier service. I’d definitely recommend it, especially thanks to the wonderful team working there.

Friends_and_family Family

8/10

Excellent

23 May 2025

Maryam

Hotel wasn’t all that

Leisure Family

4/10

Poor

23 May 2025

Sabina

For a 5 star hotel my stay was really average. Service in both restaurants was really poor, lack of attentiveness and service. Some reception staff are really rude and not helpful. Housekeeping on the other hand is great and friendly. Good location but that’s about it- asked for a beach towel and got given 1 that was ripped. Really disappointed in my stay, I expected better for 5 stars. Restaurant staff just stand around and chat to each other, not pay attention to paying customers there was a multiple times I had to get up and order from the bar.

Leisure Self

10/10

Exceptional

07 May 2025

NATALIA

Great Spa, very nice people, great view from a balcony

Leisure Self

2/10

Poor

01 May 2025

Mark

Dirty run down hotel

Upon entering room 906, I was unfortunately greeted by a large cockroach. The bathroom also had a rather unpleasant sewage odor. The breakfast selection was quite limited, lacking orange juice and only offering orange squash instead. Only plus side is the location but this hotel has seen bettwr days!

Business

10/10

Exceptional

27 Feb 2025

sadiyo

The food was bad and cold but everything else was amazing

Leisure Friends

8/10

Excellent

20 Feb 2025

Sumeera

Not really a family hotel

This hotel looks nice from outside and when you first enter but the rooms are small, we booked 2 rooms for our family of 6 and found the rooms to be small for us breakfast was included and we found the selection of food to be limited we inly stayed one night, we did go swimming in the inside pool on the first day with the kids and while the kids where playing we had a member of the pool staff come over and tell us to tell our kids to be quiet as there was a massage parlour next door which i found really rude as there was other kids in the pool and the only cam up to us and said it to us, how do u tell your kids to be quiet when there having fun in the pool can the not laugh so this is why i say it isnt really a family orientated hotel so i wouldnt book again, we just felt like we was being watched all the time because we where a large family of 6.

Friends_and_family Family

2/10

Poor

19 Feb 2025

SANIA

Stay away from this hotel

This is the word the most worst day I ever had when I went to the hotel they gave me a room inside it smell smoking, boom the room smell like smoke the whole night there was no AC in the room. I called the person that is really hard for me to decide to open the windows. Also, the washroom was dirty not clean tub was really really dirtyand then I asked him the washroom is not clean. The person told me that their supplies in the bathroom and I can clean the bathroom by myself so I would not recommend this to anybody.

Self

8/10

Excellent

01 Dec 2024

SATHISH

Excellent location and beautiful lounge and reception are. Sea facing and good area to enjoy good walks.
Rim, the Manager was very helpful and arranged a tour for us within a short time.

Negatives are the bathroom was very old and needs refurbishment. Vegetarian options in breakfast buffet were limited, expected some cakes and muffins, Also, it was not a pleasant experience seeing cats running around the breakfast restaurant area.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Sujit

Excellent rooms, great staff, good food, amazing location, right by the beach. Decently priced.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

Patricia

My stay at the hotel was wonderful. Enjoyed the facilities and friendly staff and hospitality.

Friends_and_family Family

10/10

Exceptional

24 Oct 2024

Alaa

Nice hotel and the location is very good. The coast line and walking paths are very nice and well maintained.

Leisure Family

6/10

Pleasant

27 Sep 2024

Esoof

Good location, lovely pool, comfortable rooms, lovely view form the room, easy access to beach and good quality breakfast.
Check-in took nearly an hour. We were bit early but we had informed beforehand. When we got the rooms they were still not ready.
Power-cut happened one night and no support was provided during that time. No update or apology was provided during or after the power-cut. I would expect hotel of this quality to have some form of backup supply for electricity.

Leisure Family

10/10

Exceptional

24 Sep 2024

Rhian

Loved it

Leisure Partner

8/10

Excellent

20 Sep 2024

Paul

Pool area was good except for loud music, not suitable for mainly middle age clientele. Restaurant on tenth floor excellent. Our room was tired and needed refurbishment

Leisure Family_with_children

10/10

Exceptional

07 Sep 2024

Anwar

Excellent stay
Excellent breakfast
Excellent spa
Excellent masssages

Friends_and_family Family

2/10

Poor

10 Aug 2024

Ali

\nhigh priced hotel option with poor offering

Room wasnt clean.
Room was smelling.
Such a high priced hotel option with such a poor offering.

Friends_and_family Family

4/10

Poor

05 Aug 2024

Sophia

My family and I had a very bad experience at this hotel. We were charged for fees we had no idea about and hotel staff were rude and short with us, laughed in our faces when he got upset about extra fees. The hotel is old and not very well kept. Very poor condition for an IHG hotel. There are far better hotels in this area to stay at.

Leisure Family

8/10

Excellent

30 Jul 2024

Alice

The pool was great and access to the beach is so easy! The staff were lovely too.

Leisure Self

10/10

Exceptional

29 Jul 2024

anas

Hotel is very convenient area with the beach right across the street. There is an underground tunnel from that takes you to the beach if crossing is an issue. Room is comfy and the view of the beach is beautiful. The girl at the travel desk was also extremely helpful. She did a good job explaining to us all the nice areas and which areas to avoid due to being a tourist trap. She also spoke arabic and gave us good instructions on how to use taxi services in the area. Overall great hotel and good staff. Although the food could be a bit better since it can be pretty bland at times especially the dinner options. Breakfast was better with many options to choose from. Overall would give it 9/10 experience.

Leisure Partner

4/10

Poor

24 Jul 2024

Brenda

We travel a lot, and I’ve never experienced a hotel that inconveniences its guests so much. First, you can’t charge anything to your room. Second, staff disturbs you constantly calling or knocking on your door to disturb you. Third, it’s really hot. Like, REALLY hot…in the lobby, dining, elevator, and even rooms. When you go somewhere they turn the air off (which doesn’t work very well anyway) and it takes hours to cool off the room. When you get back from a hot excursion, the last thing you want to experience is a hot room. We had more than one bad experience with the guy who books airport transfers, Semir (I think?).

The man who took our bags and got us water when we first arrived was extremely kind and helpful. Shoutout to him. The hotel is beautiful, and the tunnel to the beach is a nice addition. Just why do they keep it so hot?

Leisure Partner

2/10

Poor

21 Jul 2024

Verified traveler

Horrible experience

I don't recommend this hotel at all. Don't be conned by the name \"Crowne Plaza\". You are in Turkey, after all. Nothing but rip off. We stayed there 8 night and pre paid meals.
Cross contaminated foods that sent my son to the hospital, although prepaid food they came knocking on my door at the middle of the night for 108 liras for a tiny bottle of coke. Bf sent flowers from Cicek Sepeti on my bday the receptionist didnt accept it. Although Osman bay did celebrate my bday with a nice cake after finding that out. The tour service offers taxis to the airpor, its suck a rip off and they were 30 minutes late

Friends_and_family Family

8/10

Excellent

17 Jul 2024

Muhammad Mustakeem

It Was OK, but not fantastic.

Leisure Friends

8/10

Excellent

16 Jul 2024

Amarjit Kaur

Lovely hotel. Staff were really nice. The only thing was that the room wasn't really cleaned properly during our stay.
Location was good as it was close to bars and restaurants, also the beach but it was a pebble beach.

10/10

Exceptional

13 Jul 2024

Keith

A must-stay in Antalya

Great location, super kind staff and awesome breakfast buffet/chefs

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Safdar

All good

Leisure Partner

10/10

Exceptional

10 Jul 2024

Sayon

5 nights at the Crowne

Excellent serive and amenities. Breakfast is not the best but it was enough to get you going

Partner

10/10

Exceptional

02 Jul 2024

nabila

Omer was incredibly helpful at the desk as were other staff - it’s a great place to stay to enjoy local food . Useful parking too

10/10

Exceptional

28 Jun 2024

pablo

Great location

10/10

Exceptional

23 Jun 2024

Julia

Very nice and quiet hotel with beautiful pool

Business Self

8/10

Excellent

14 Jun 2024

Mohamad

good

nice clean

Business

8/10

Excellent

14 Jun 2024

Nasir

I like the location of property.

Leisure Family

10/10

Exceptional

10 Jun 2024

Yasir

Location is great . Beach in front
Restaurants close by

Pool is good

Jacuzzi in room had cold water

Leisure Family

2/10

Poor

09 Jun 2024

mahmoud

Awful, beds are not comfortable and had was not able to sleep at all. Also insects were everywhere.

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Ammar

Excellent

10/10

Exceptional

06 May 2024

rizwana

.

Leisure Family

10/10

Exceptional

05 May 2024

Albert

Lovely staff lovely people

Leisure Partner

8/10

Excellent

15 Apr 2024

ERTUG

bed sheets and pillows made me sweat a lot while sleeping. I think it's nylon. The fabric must be cotton. This is the healthiest and cleanest. The vehicle charging area is outside the hotel. The room is clean but the furniture is very old. We stayed in a suite room with 2 adults and 3 children. But there were no children's beds. Instead, 3 folding beds were placed. It is very uncomfortable for children who will stay in the suite room.

Business_and_leisure Family

10/10

Exceptional

13 Apr 2024

Tim

The staff were amazing!

Leisure Partner

10/10

Exceptional

05 Apr 2024

Denis

Nice hotel

Leisure Partner

10/10

Exceptional

25 Mar 2024

Alex

Comfortable and accommodating

Excellent staff and clean room.

Business

10/10

Exceptional

25 Feb 2024

Sayyed Omar

Very comfortable stay

Very clean hotel, Nice and clean rooms. The reception staff are very friendly and helpful Gym is bit small but ok and a fantastic in door pool. Spa facilities are good and price is very reasonable. The day I checked out I was still allowed to use the gym, pool and spa facilities.

Self

8/10

Excellent

08 Jan 2024

Ziya

needs a patio restaurant !

the small restaurant on 10th floor is vulnerable to weather wind & rain

overall a good place to stay

ZSukun Westport 06880

Business Partner

6/10

Pleasant

04 Jan 2024

Ziya

Crazy bad rules
No charging allowed
for US Clients !
US credit cards Not Accepted
You have to run around with
cash to pay even for an espresso
only a small restaurant and a Cash Only SPA for americans
good luck guys and gals

Business Self

4/10

Poor

24 Nov 2023

Ahmad

Location is excellent. Overlooks the Medetteranean. However, the room was very hot even though it was end of November. Hotel technician said it was centrally controlled and guests could not adjust their room temperature.
QWe asked to check out at 2 p.m. being IHG members, but Mehmet, the receptionist, rejected our request. He wasn't nice at all.

8/10

Excellent

30 Oct 2023

Khadijah

Really liked this hotel. The staff were all very diligent in their jobs. Really enjoyed our time here. Swimming pool and breakfast was very much enjoyed by the family

Leisure Family

10/10

Exceptional

30 Oct 2023

Wahab

Great service and food

Leisure Family

10/10

Exceptional

28 Oct 2023

Ali

The customer service was excellent and very helpful. At the desk the customer service Funda was very accommodating and helpful to us during the stay and very friendly as well as other staff.

10/10

Exceptional

20 Oct 2023

Vaida

Staff it's extremely friendly and helpful. It was my birthday week and I received beautiful cake from hotel, was really sweet and thoughtful.

Leisure

10/10

Exceptional

17 Oct 2023

Mohammad

The shower head should be replaced with easy to open.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Anna

Great hotel, beautiful inside and outside. Nice restaurant on top floor. Very good customer service.
Room is very cleaned.

Leisure Family

8/10

Excellent

01 Oct 2023

Jeff

The hotel is nice but not 5 star. They need to update the rooms. The pool area is nice. They have a tunnel to the beach across the street but it’s a rock beach not sand. The since beach clubs you can rent loungers. The breakfast was good. They don’t allow you to bring outside food into the hotel. The WiFi was ok.

Leisure Self

10/10

Exceptional

29 Sep 2023

Mahammed

Stayed here for 7 nights couldn’t fault a thing
Beautiful pool area
Fine dining
24 hour room service

10/10

Exceptional

27 Sep 2023

Mohammed

Very good Hotel, very friendly staff and we got a good view room
Breakfast was great
Room was clean

Partner

4/10

Poor

10 Sep 2023

Funmi

There's a lot to say about this Crowne Plaza. We visited from the UK, and the brand is a known brand, hence why we booked it. Apart from the great service provided by all staff, there's not much positives to share. Though the property is close to the beach, it feels removed from the beach and feels like a deadend in comparison to the other hotels nearby. Feels like there is no life here and quite boring. No music, nothing except for the piano that plays for 2 hours every evening. We didn't even bother to use the pool because it wasn't appealing. Absolutely nothing is happening here. You will need to walk out of the hotel a bit or take a cab to experience some life.

The spa is in the basement, and the whole floor has a damp smell and needs a lot of air. We didn't bother using the spa because it was just not looking great. The shop in the basement sells fake branded products. Though I understand that this is known in Turkey but for a brand like Crowne Plaza, I would expect real products only.

The breakfast spread is very, very good. We are happy with the options. The dinner, though, wasn't that great. We ordered beef Shish and Adanna Kebab, and both came out tasteless, with no salt, no seasoning. The grilled chicken was bland, too. The fish dish was great, that is, both the sea bass and sea bream was a bit tasty. For a hotel that does not allow food from outside, I would expect great tasting food.

The cleaning of our room was not properly done. It felt like the cleaners only

Leisure Partner

8/10

Excellent

05 Sep 2023

Buket

Crowne Plaza

Overall the Crowne Plaza Hotel is comfortable, clean, easy to stay at. The Front Desk staff are professional and friendly, always saying hello or can I help with anything. The food is good. The lobby is warm when entering but I can understand why. I do wish there was pool side drink service, you would have to track someone down if you wanted a drink. Finally I would have prefered having prices marked on merchandise at the market. With no prices, one feels like they are being taken advantage of if not native. Overall I would give it a thumbs up.

Partner

6/10

Pleasant

29 Aug 2023

Olesia

Уборку не делали, воду не приносили.

Friends_and_family Family

6/10

Pleasant

18 Aug 2023

Verified traveler

Cleaning was not good and the towels and sheets were very old and ripped off. The furniture very old. There is ants in the room.

Friends_and_family Family

4/10

Poor

09 Aug 2023

Fathi

Noisy, poor breakfast, old building with bad wash room setup not comfy bed
One time pece of the roof fell nearly hit my wife head the flush toilet is not fixed well the shower is really odd
Over priced for nothing

Leisure Family

4/10

Poor

03 Aug 2023

Verified traveler

Property needs upgrades & updating

I booked a six night stay, but checked out after one night. It was 43° outside and it does not seem the property had an air-conditioned lobby so I found it uncomfortable and oppressive the rooms looked like they had not been updated or upgraded for decades after my late night check-in I went to the bar for a lemonade, and they made me pay for the drink before they even served it… I have never seen service like that before. So that my review is fair and balanced, the front desk and sales manager did approve my early check out after one night and I received fast credit for my six night booking… Five nights were immediately credited. Another positive is that the pool area looked nice, but Antalya in July is overrun by families with screaming children and toddlers throwing tantrums and so I am certain a day at the pool would be unpleasant based on the crowd I saw in the restaurant during breakfast

Self

10/10

Exceptional

30 Jul 2023

Professor Sam

Excellent place to stay with your family.

8/10

Excellent

29 Jul 2023

Bashar

We are one family and booked 3 rooms, repeated anticipated requests to be at least near each others, On CHECK IN , reception scattered us on 3 different floors, far away from each other, despite much begging.
it was week day and not weekend, they didn’t even try to accommodate us in the same floor.
This is a business hotel, not a leisure resort, access to a tiny narrow public beach, with no offered umbrellas though connecting underground tunnel from hotel pool, tunnel closes early at 6:00 pm, then, the way to reach the beach road outside where leisure and activities are, is from main hotel entrance which is in the back street, and needs long walk around.
In Such similar cases, the hotel contracts private beach and provides shuttle bus to guests. Here it does not exist and not provided.
No leisure, parties or activities at all, which is common there in Antalya.
Lobby air conditioning turned off daily early in the evening, where outside temperatures above 40 c.
Careless housekeeping, every day they should forget something: water bottles, towels.. You need to call to avail.
Key card system failure most of the times, it doesn’t open the room door , You need to go down to front desk to re-validate.
Only 2 restaurants are there.
Breakfast and dinner are ok, but breakfast staff need more training and courtesy. 10th floor dinner staff are gentle and friendly.
Rooms are comfortable and spacious, sea and pool views are amazing. Balcony is narrow just to stand on.

Leisure Family

2/10

Poor

19 Jul 2023

ASMEER

Property is located in a quiet area away from everything. Property is old and this can be seen everywhere. Elevator takes long to get in it. Bathtub was leaking. The didn’t replenish the water in the room daily. We used the iron and it blew a fuse and took the power off in the whole room. We asked for a new iron and it took 25 minutes and by that time we didn’t need it anymore as we had to check-out. The manager advised she would have called back regarding the iron but never called. Extremely poor service. 3 star hotel.

Family

6/10

Pleasant

15 Jul 2023

Khadeeja

Though the property is excellent, the service was completely not up to par. I would call reception and kindly ask them questions, and in response I would receive ‘don’t call here call room service’, and end the call abruptly. On the off chance they would reply, they would come up with very patronising and rude remarks, such as, ‘maybe use google to answer your question’. It does not just extend to the reception however, but each place other than the spa was completely rude and incompetent. At poolside, I kindly asked for a towel, to which I waited 45 minutes for. In the end I gave up and walked back to the hotel room soaking wet, with the guy I asked, staring at me and smiling. Whilst going past the reception on my way back to the hotel room, I heard a family of 5, being shouted out by one of the ignorant staff members, saying, ‘this is a 5 star hotel, what to you expect’. Whilst I do not know what the conversation was about, I sure as hell know that you would not be so foul to a customer, especially in public. The reception would often laugh at customers as well, such as my wife, who walked soaking wet back up to the hotel room due to being ignored 4 times for a towel. Overall, whilst the hotel itself is lovely and in a beautiful location, it does not make up for the absolutely poor service. I will mention however that the people at the spa, were absolutely fabulous and maybe the reception desk need to learn a thing or 2 or 10 from the reception at the spa.

Leisure Partner

10/10

Exceptional

15 Jun 2023

Jeff

We enjoyed our 7 day stay in a corner suite. All the hotel staff were very friendly and helpful, especially Battal at the main entrance.

Leisure Partner

10/10

Exceptional

14 Jun 2023

kenneth

quite far away from city centre if you don't have a car.
15-20 mins drive to city centre

breakfast is excellent