Montebelo Aguieira Lake Resort & Spa

Portugal , Centre Portugal
MORTÁGUA, Vale Da Aguieira, -
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50 reviews shown

6/10

Pleasant

13 Sep 2021

Carla

Disappointment

Positives:
- Beautiful location near a lake, large swimming pool.
Negatives:
- Apartment I stayed in is in need of a refurb and missing amenities e.g only one hair drier in a 6 guests flat, no ironing board or anywhere to hang clothes in one of the rooms.
- Poor service - booked a boat trip at the hotel’s marina through reception, on the day and time booked no one was there, had to call reception twice to be told boat needs maintenance. Also let them know this was a special occasion (birthday), no acknowledgment at all during our stay, also not all services were open e.g pool bar or other bars closing very early and there was clearly staff shortages impacting on cleaniness of the communal areas. Also some staff were not very attentive either.
Overall certainly not up to 5* standards.

Friends_and_family Family

8/10

Excellent

05 Oct 2018

Michele

Beautiful spot. The service in the dining room is a little slow but I think it may be the Portuguese way: when we arrive in the dining room and they seat you at the table, they do not offer a drink right away, not water or wine, you have to wait 5-10 minutes. It’s quite disconcerting for me as a Canadian as we like to be served a drink, even water, when we sit down.
Also the lighting in the dining room is more befitting a big department store than a dining room. We asked to turn the lights down, which they did in our area. But there was a couple with a baby in a stroller under the bright lights.
The food was excellent. I couldn’t get a massage appointment, they were all booked up although there was hardly anyone at the resort. The pool area is gorgeous. We did rent a kayak for anhour. We kayak often, have our own kayaks but this one was a little heavy, harder to manipulate as were the oars.

Partner

8/10

Excellent

10 Sep 2018

Maria

Nice Country-Side Hotel, Poor Restaurant

We travelled as a family of 4 for our Summer holidays. The Hotel conditions, in general, are good, but the “5th star was lost” somewhere. To make it clear and objective:
- Really nice pools, amazing area, fantastic views, good apartments, nice friendliness of staff.
- The food, mainly at lunch, is, to state it softly, poor. When you are in a 5-star hotel you expect a level of service, food variety and quality to be even across all amenities, but this is not definetely the case. Even understanding that lunch is served in the pool restaurant, therefore it’s supposed to be “lighter”, to have canned food (mushrooms, peaches, ...) served and so few options in the buffet (poor salads and variety of side dishes) is really disappointing.
- The dinner buffet was better than lunch, but still has some of the same problems. In a region with such amazing ingredients, it’s a shame that some of the dishes (mainly the sides) lacked a proper cook to put it together. On the positive side, all the deserts (quantity and variety) was at a 5-star level in all dinner meals.
- The hotel states that it has a Kids Club: this is a joke, except if you consider a 3x3m room with literally one book and one pretend-to-be plastic phone and some baby chairs will entertain anyone (definitely not a 1-year old nor a 5-year old).
- Security: in general, the Hotel is very safe and your kids can play around without major problems.

8/10

Excellent

08 Aug 2018

Miguel

Busy and nice pools

Big hotel with lots of people (noticeable at breakfast and at the pool). Rooms relatively far from pool area and main building. Nice pools, great views over dam, comfortable and big rooms.

Family

10/10

Exceptional

23 Jul 2018

Verified traveler

Very good experience. Excelent breakfast. Excelent program of intertainment, mostly to kids. Good location and good view.

Bad things: we didn' t have water in the apartment during 2h in the lunch times, for 2 days what was bad when you have kids and will lunch in the apartment. The in door pool and jacuzi was out of service during 3 days.

4/10

Poor

17 Apr 2018

Sofia

Hotel not to 5 stars standard

The hotel is situated in a beautiful part of Portugal, which unfortunately suffered with the terrible forest fires of 2017. It is very sad to see the extent of the devastated woodlands, but that wasn’t comparable to the condition of this hotel.
Although the apartment was incredibly spacious, it was looking tired and in need of some work to reach a 5 star level.
The level of cleaniless was poor, and the furniture was chipped in places.
They appear to have started some renovations on other apartments as there was a considerable amount of building work. Disappointing stay.

10/10

Exceptional

01 Jul 2016

Ian

Fantastic Apartment complex

Hotel is remote from most places

Partner

10/10

Exceptional

08 Oct 2015

Michal

Wonderful experience. Highly recommended.

Beautiful place. Vey clean and looks great. All the personnel were very kind and helpful and spoke English very well. The breakfast was very good. The kitchen in the apartment was well equipped. There is a golf training area which we enjoyed a lot. Wonderful experience. Highly recommended.

Family

4/10

Poor

10 Jul 2015

Dave

Not 4 or 5 star

The low cost build and fit out, not to mention the tired state of the accommodation and linen renders the hotel sub 3 star. The breakfast quality is similar.

As a kids resort or water sports training facility it is great for the uncaring on quality.

Family

8/10

Excellent

20 Jun 2013

Nice spacious rooms, few English speaking staff

Had a nice stay at Montebelo Agueira Lake resport & Spa, save for two issues: Only one of the staff in reception could speak English, and the Sauna in the Spa was probably only at 55 deg C. The Hotel restaurant was good (lunch + dinner), and great service from their staff.

8/10

Excellent

09 May 2012

Katie

Amazing View

Great Hotel, We got a cheap last minute deal so deffinately worth the price. Good Amenities - indoor heated pool and sauna.. Restuarant was great and reasonably priced. Internet connection was poor especially wifi in the bar. Beautiful view. Difficutlt to find the reception area due to the constructions.

Family

6/10

Pleasant

09 Mar 2026

Rita

Piscina bastante degradada com humidade. Áreas exteriores das crianças em obras

Friends_and_family Family

8/10

Excellent

17 Aug 2024

Paulo

Desilusão

Na realidade não é um ressort de 5 estrelas, os quartos sim, mas tudo o resto pobre, snooker partido, piscina e outros equipamentos a necessitar de melhorias a equipa muito Junior e inclusivamente mal educada, num acesso à receção um dos elementos estava a falar mal da chefia com asneiras e maus modos etc...

8/10

Excellent

24 Oct 2023

Silvana Borges da

O hotel está em constantes reformas e o atendimento fica a desejar em época de baixa temporada como foi o nosso caso. É a segunda vez que nos hospedamos e talvez procuremos outra opção.

Leisure Family

10/10

Exceptional

04 Aug 2023

Francisco

Great place to relax

8/10

Excellent

17 May 2021

Sebastião

meio bom

alojamento bom
negativo não tinha o spa a funcionar e a piscina comum a agua estava fria
na reserva diz que tem aceso ao spa mas este não esta ativo(enganam os clientes)

Partner

6/10

Pleasant

15 Aug 2019

Verified traveler

Die 5 Sterne Klassifizierung ist sicher übertrieben, die Lage ist sehr schön, die Schwimmbecken sind großzügig, die Wohnungen sind auch gross aber das allgemeine Ambiente ist eher Ferienclub 3 Sterne, die Einrichtungen der Wohnungen entsprechen keinem 5 Sterne Standard, der Frühstücksraum ist eher eine Schulkantine, viel Krach, kein Service, ebenso die Außenanlagen, es gibt keine gemütliche Hotelbar für Abends mit 5 Sternestandard auch keine Minibar in den Wohnungen

Friends_and_family Family

8/10

Excellent

12 Aug 2019

MIGUEL

Bom hotel!

Experiência boa, valeu pela piscina. Zona sem muito que fazer em redor.
Zona pobre em restaurantes
Hotel cumpre com o exigido.

Melhor: Pequeno almoço

Family

8/10

Excellent

27 Jul 2019

Anders

Godt sted til afslapning

Dejligt roligt sted som er oplagt for aktiviteter, eks. på søen eller i området.

Family

10/10

Exceptional

23 Jul 2019

Verified traveler

Zeer aan te bevelen

Fantastisch resort!

Family

10/10

Exceptional

16 Jul 2019

Verified traveler

Lækkert resort

Resortet ligger i skønne, naturlige omgivelser - og billederne af idyllen passede faktisk med virkeligheden. Nærmeste supermarked var ca. 10 km. væk, og man skal være opmærksom på, at der er langt til alt (så det kræver bil/lejebil at bo der).
Personalet var venligt og meget hjælpsomt; fx manglede der en proptrækker i boligen, hvilket blev fremskaffet og sendt til lejligheden i løbet af 20 min. Der var et meget højt serviceniveau, fx med daglig rengøring af lejligheden, hvilket vi ikke har været vant til i andre ferieboliger.
Lejligheden var kæmpestor (med 3 soveværelser) og med god plads til alle. Vi kunne dog godt have brugt nogle flere terrassemøbler (der var kun 2 stole og intet bord eller fx solsenge). Endvidere var der ikke strømstik til opladning af mobiler mv. i alle værelser - det ville have været rart.
Langt de fleste gæster var portugisere. Det er nok også grunden til, at der sjældent var skiltet på engelsk (fx var ugens aktiviteter på resortet og dagens menu i restauranten kun på portugisisk). Morgenmaden var rigtig fin - især var den friske frugt god (men brødet lidt kedeligt). Til aften var der buffet, der var lækker, men dog ret ens de fleste dage - lidt større variation kunne have været fint. Én ting irriterede i restauranten: tjenerne stod på spring for at fjerne ens tallerkener, næsten inden vi havde spist færdig, så man næsten kunne blive helt stresset. Men måske er det kulturelt betinget....

Family

6/10

Pleasant

02 Jun 2019

daniele

L'appartement de l'hôtel est très agréable. Le personnel ne parle pas du tout Francais. Pas de Room- service, sinon très cher (il fallait repayer les petits déjeuners plus 10 euros soit 30 euros par jour.)
La literie est propre mais le lit laisse à désirer au niveau confort. Au restaurant, nous n'avons pas aimé la soirée buffet (plats froids qui auraient dus être chauds) . Pour un 5 étoiles, nous avons été un peu déçus, par rapport à l'année dernière
quand nous étions dans un 5 étoiles à Faro au sud du Portugal.

Partner

10/10

Exceptional

10 May 2019

Fabiano

Excelente

Estrutura muito nova e muito boa. Os quartos são, na verdade, “apartamentos” dispostos por uma espécie de condomínio, sendo que a sede é onde fica a recepção, restaurante e o clube. Lugar fantástico!

Family

10/10

Exceptional

06 May 2019

santiago

Buenas instalaciones y sitio muy tranquilo. La limpieza diaria de la habitación, aún tratándose de un apartahotel, es un plus.

Leisure Family

8/10

Excellent

27 Apr 2019

Stijn

Uitstekend voor een kort verblijf

Alles is zeer correct verlopen.
De kamer was proper en ontzettend groot.
Restaurant zeer groot, zeer vriendelijke bediening, lekker gegeten en absoluut niet duur voor hetgeen je krijgt.
Spijtig van het koude weer (maar wat verwacht je in april), want de buitenzwembaden zagen er prachtig uit.
Klein minpunt: veel aanduidingen, o.a. in zwembad, zijn onduidelijk of enkel in Portugees. Hoewel het personeel uitstekend Engels kan zijn aanduidingen of instructies altijd enkel in Portugees.
Zijn 2 volledige dagen gebleven en hebben Coimbra, Buçaco Palace en Viseu bezocht. Zeker aanraders, maar verder is er in de directe omgeving niet zo ontzettend veel te bezichtigen.

Family

8/10

Excellent

26 Apr 2019

Rui

Montebelo

Uma ótima opção para uma estadia familiar

Family

8/10

Excellent

21 Apr 2019

Luis

Resort tuga

Local tranquilo, rodeado pela natureza, ideal para relaxar e passar tempo de qualidade em familia. Recomendo e penso la voltar no futuro.

Family

8/10

Excellent

21 Mar 2019

Oscar

todo muy bien, el trato muy amable y las instalaciones inmejorables. estaría muy bien que la piscina climatizada abriera a las 7h00 en lugar de las 9h00 como sugerencia para los que tenemos que levantarnos pronto para aprovechar el dia

10/10

Exceptional

19 Feb 2019

rui

Aprovo em tudo

Espetacular fim de semana,serra da estrela a 80 km hotel super simpático

Family

10/10

Exceptional

07 Jan 2019

Verified traveler

Belo espaço rodeado de natureza

O espaço que contem todos os serviços funciona muito bem e está muito bem conservado e apresentado. Às habitações falta-lhes um pouco de requinte, perdido talvez pelo anos que já tenham de utilização. A repetir seguramente.

Family

8/10

Excellent

12 Nov 2018

Thibault

Beau cadre bon rapport qualité/prix

Très bon petits déjeuners, un box de garage par chambre donc très pratique. Beaux appartements bien equipés. Points negatifs: mauvaise insonorisation entre les appartements et coupure d'eau de 8h donc pas de douche ni wc

Partner

8/10

Excellent

16 Oct 2018

Celso

fds com amigos

Hotel muito agradável para estar com amigos.
Já nota algum desgaste mas as zonas comuns estão impecáveis.
Tivemos o azar de ficar sem luz da 1h ás 14h devido à tempestade mas nada que hotel pudesse resolver..

O pequeno almoço estava excelente mesmo nessas circunstancias

Friends

10/10

Exceptional

06 Oct 2018

Vitor

Resort Fantástico

Ambiente bastante sossegado com imensos espaços verdes e uma paisagem muito relaxante. Funcionários muito simpáticos e atenciosos. Muito bom para famílias com crianças. Os apartamentos são bastante confortáveis e grandes. A repetir...

Family

10/10

Exceptional

24 Sep 2018

Manuel

Um pequeno céu na terra.

Fim de semana espetacular, com o tempo a ajudar, e para repetir.
Paisagem linda, boas instalações, pessoal simpático..... Magnífico.

Family

8/10

Excellent

16 Sep 2018

Verified traveler

Små lägenheter med all service, bra poolområde.

Family

8/10

Excellent

25 Jul 2018

Letícia

Nurmal

E mais 4-estrela

Family

10/10

Exceptional

21 May 2018

Fernando

Montebelo Aguieira, TOP!

Relaxante e em paz.

Partner

6/10

Pleasant

21 May 2016

Johan

Avslappning för hela familjen, med en del förståel

Bra hotell i fantastiska omgivningar med riktigt bra personal. Så om man bortser från den trasiga lekplatsen, alla myror på vårt rum, de oklippta gräsmattorna och att dörrmattan var kluven på mitten, var allt fantastiskt.

Family

8/10

Excellent

27 Apr 2016

Pedro

Fim de semana relaxante

Foi bastante agradável o único senão foi a falta de espreguiçadeiras junto das piscinas exteriores.

Family

10/10

Exceptional

18 Apr 2016

CARMEN

Estancia perfecta para desconectar con niños

Destacar la atención recibida. La piscina interior fabulosa y con vistas perfecta para los niños. Buen desayuno Y por poner un pero el wifi en la habitación sería de agradecer Así como mejorar el sofá cama y las almohadas. Aún así ya estamos pensando en repetir! Enhorabuena buena a la forma de trabajar del hotel que ni siquiera nos hicieron el cargo al reservar sino al irnos.

Family

10/10

Exceptional

10 Dec 2015

Manuel

UM RESORT SOBERBO

Um hotel óptimo para relaxar com boa gastronomia óptimos espaços verdes e muita simpatia da parte do staff.

Partner

10/10

Exceptional

18 Nov 2015

João Manuel

Muito agradável!

Ambiente muito acolhedor. A necessitar de algumas intervenções de manutenção (pintura).

Family

10/10

Exceptional

25 Oct 2015

JEGO

Appartement très spacieux avec une agréable vue sur le barrage et la forêt. Le petit déjeuner tres copieux, le seul bemol est la situation géographique excentrée par rapport à Coimbra (25-30 minutes de trajet en voiture, voiture obligatoire).

Family

8/10

Excellent

20 Oct 2015

Not Provided

Muito bom

Correu tudo como esperado.
Ótimo para famílias com crianças.

Family

10/10

Exceptional

16 Sep 2015

Jose

Excelente experiência.

Relaxante e retemperadora. Local muito bonito - envolvente e as próprias instalações do hotel.

Family

10/10

Exceptional

11 Sep 2015

Joana

Muito bom! A repetir...

Ótima estadia considero no entanto os preços um pouco altos.

Family

10/10

Exceptional

26 Jul 2015

naza

Estupendo para las familias,repetiremos,el apartamento no pudo ser mejor

8/10

Excellent

22 Jul 2015

Anabela

Muito bom atendimento, cozinha bem equipada e muito limpa, óptimas piscinas e áreas envolventes, local sossegado inserido numa bonita paisagem

Family

10/10

Exceptional

15 Jul 2015

Verified traveler

Excelente fim de semana em família.

A estadia foi muito boa. Quase ao mesmo nível das anteriores (o pequeno almoço, que era fantástico, baixou um pouco de qualidade/variedade).
A melhorar:
O circuito de manutenção (principalmente os seus acessos) está descuidado/abandonado. Os trilhos, no entorno do Resort, deveriam estar mais limpos.

Family

10/10

Exceptional

03 Jul 2015

Jorge

Excelente estadia

Excelente em termos de conforto, sossego, área envolvente. O serviço de bar necessita de melhorar a oferta e o serviço. os apartamentos apesar da decoração já com alguns anos, são excelentes e em bom estado.