Four Points by Sheraton Guangzhou Dongpu

China , Guangzhou - Guangdong
Guangzhou Shi, 1 Jingying Road , Tianhe District, 1
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75 reviews shown

4/10

Poor

16 Nov 2025

mohammad

It’s a very outdated hotel

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2025

ANDREAS

great place

Business Self

10/10

Exceptional

20 May 2025

Stephanie

Excellent hotel and staff. Tammy and staff are wonderful friendly and professional very attentive to guest needs always. Highly recommend to everyone travelling to China.

Leisure Family

10/10

Exceptional

20 May 2025

Stephanie

Tammy and her staff have excellent
Service. Friendly professional and wonderful staff very attentive to guest needs. Highly recommend this hotel to everyone.

Leisure Family

10/10

Exceptional

12 May 2025

Prisca

The staff were all friendly and helpful

Business Self

8/10

Excellent

07 May 2025

Eugene Kim Hock

Its hard to describe. Go figure it out. Thank you

Business Friends

10/10

Exceptional

04 May 2025

Fernando

Thank you to all the staff

Business Self

10/10

Exceptional

28 Apr 2025

Aqeel Ahmad

Was great stay and look forward to staying again.
The prices were steep during Canton Fair.

Business Friends

6/10

Pleasant

26 Apr 2025

eric

Breakfast food so bad hotel staff not good shower head on a very low position toilet flush bad

Business

10/10

Exceptional

24 Apr 2025

Francisco

Excellent staff service.

8/10

Excellent

11 Mar 2025

Santa

Beautiful property

10/10

Exceptional

01 Mar 2025

Spencer

Great Hotel

Great hotel, very clean, good breakfast, friendly staff.

Business

10/10

Exceptional

18 Feb 2025

David

Nice area, lots of amenities nearby.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Farida

Very beautiful ambience. Staff were very professional and respectful.

Leisure Friends

10/10

Exceptional

12 Nov 2024

Jose

Great stay

Business_and_leisure Family

8/10

Excellent

30 Oct 2024

Ragindra

The location of this hotel has excellent water front views and activities.

10/10

Exceptional

27 Oct 2024

David

Great Hotel to stay with good ground staff services. Bit far from Tinhe but ideal to stay near my relatives and also close to Canton Fairs

10/10

Exceptional

05 Sep 2024

John

This was an excellent hotel for Westerners visiting Guangzhou.

Business

10/10

Exceptional

07 Mar 2024

TSZ YING

Nice staying for privacy

3rd time staying in this hotel, not very close to any metro, only by taxi. But the service and room is really good, nice maintanance, room service and privacy. If going GZ after will definitely stay again.

Self

10/10

Exceptional

03 Nov 2023

Welton

Staff went out of their way to provide top notch service. Sally, Jason, Tammy, Jimi, Luca and Kenny and others that I didn’t catch their names made our stay wonderful. Next time in Guangzhou we will definitely only chose the Four Points by Sheraton in Dongpu.

Business_and_leisure Family

8/10

Excellent

18 Oct 2023

Ambika

Good property

Business_and_leisure Family

8/10

Excellent

01 Sep 2023

THANH TRUNG

The metro is a little further to walk for me.

Leisure Family

2/10

Poor

18 Dec 2019

MAKEDA ANCAR

Horrible

Business

8/10

Excellent

12 Dec 2019

Patient Victor

My appreciation about the hotel

It is a very good hotel. But one thing is, the majority of its personals don't speak another language a part from Chinese. Even English is difficult for their servers. Also, they don't have Cotton swab, toothpick, weighing machine in the bedroom. They are also far from the business center. These are the few things I found anormal with them. A part from these, all things were good with them. I recommand this hotel to others.

Friends_and_family Family

8/10

Excellent

09 Dec 2019

Verified traveler

Family vacation

Family vacation. Location is not central but taxis are available to take you to where ever and inexpensive.

Friends_and_family Family

10/10

Exceptional

24 Oct 2019

Tarja

Very nice neighbourhood with a lot of restaurants to choose. just by walking 10 minutes to new ikea mall. The staffs are very helpful..i will come again next time.

Business_and_leisure Friends

10/10

Exceptional

23 Oct 2019

Verified traveler

Great amenities and location

Business

10/10

Exceptional

04 May 2019

Cam

It is a great hotel, staff were excellent and did so many things to make this a great experience,

Business

8/10

Excellent

25 Apr 2019

Kwong Tat

The hotel is located in a convenient location for me. Hotel staffs are nice and friendly. A good business hotel.

6/10

Pleasant

12 Mar 2019

Shane

Not four out of four points

Location is fairly remote from anywhere although a ten minute walk can get you to the metro. Food in their restaurant was expensive. Concierge staff had poor English and appeared not to work well with each other as a team.

10/10

Exceptional

09 Nov 2018

Ebrahim

Always good in China

Service in China is always exceptionally good . Need more English tv Chanel’s tho .

10/10

Exceptional

04 Nov 2018

ZAHARATI

Great stay at four points by Sheraton

Great service, delicious breakfast , very functional and spacious room.

10/10

Exceptional

10 Oct 2018

Verified traveler

Everything was good. Service was good. The location was a little far from access but taxi friendly.

2/10

Poor

05 Aug 2018

Luke

DO NOT TRUST ANY HOTEL STAFF.

The hotel, room, food etc was all fine, the location was out of the way but I knew this HOWEVER

Upon leaving I asked the conceriege to book me a taxi to Hong Kong airport, no problem, agreed a fee, and they took me to GUANZGHOU airport.

Long story short, I was stuck in Hong Kong for 2 days and it cost me just over £1000.

8/10

Excellent

21 May 2018

Steve

Nice amenities but abut far from Downtown

10/10

Exceptional

08 May 2018

Manoj

Nice hotel, convenient, comfortabl working aircon!

Good hotel, convenient fro Canton Fair, good breakfast nice room, decent bar - helpful concierge.
MOST IMPORTANT: the room was cooled sufficiently with a proper working aircon - China room always have a problem with overheating and the guest ant control the temperature - this was a very good factor in this hotel.
Check in time could be improved took really long but thats only minor as all hotels in China take long.

10/10

Exceptional

31 Mar 2018

Kenneth

Good Business Hotel away from city center

Clean location away from smog centers. However food choices are not many.
Good sized rooms typical of a Sheraton hotel.
Access to Google and Gmail was the best feature.

10/10

Exceptional

26 Mar 2018

Verified traveler

Clean and high class

Stayed here for a week ona business trip, our second time at this hotel. It’s rated 4-star but the accommodations and decor are just as good as any 5-star in china at double the price or more. The only negative is the staff at the fancy (and expensive) Chinese restaurant completely ignored us and botched our order twice, probably because we were westerners. Otherwise the front desk staff and concierge more than made up for it in service and attemtiveness. Highly recommend!

8/10

Excellent

17 Oct 2017

cheryl

Misleading

The hotel rooms are clean and comfortable. The hotel however is not as described. The hotel is not 15mins away from the Guangzhou East train station or Canton fair more like 40mins with traffic. Stayed here while visiting canton fair and if your looking to do the same note that the bus drops you off in a bad place that’s extremely busy! The swimming pool in reality is very small and has a strange aroma so I didn’t use it.

10/10

Exceptional

23 Apr 2017

Anurag Rastogi

Good location... Although little away

Good Location... Although little away from the Exhibition Center... But have shuttle service...

8/10

Excellent

20 Apr 2017

gregory

oasis

Well run hotel , near the fair.

8/10

Excellent

11 Mar 2016

Verified traveler

Nice clean hotel with great staff. Location was the only problem as nothing was near the hotel.

8/10

Excellent

19 Oct 2015

Verified traveler

nice hotel

Very nice hotel. Everyone spoke English and was friendly. It is a 15 minute walk to a shopping mall with KFC and Pizza hut in the lower level and grocery store in the upper levels. The food at the hotel is very expensive, $41 USD for the breakfast buffet per person, $7 for a bottle water or $6 coffee if you want a la carte breakfast plus the price of the food. I didn't try lunch or dinner there. The pool looked nice. My only complaint was the food prices, if you take that into consideration you can get a hotel in a better area with free breakfast for the same price. It is more of an industrial/office area next door to a school and high rise apartment buildings. There is nothing to do around this hotel other than walk around and see some where some of the locals shop. If you just want a clean friendly place to stay I would recommend it.

6/10

Pleasant

31 Jul 2015

RAFFIN

Just my opinion, and I have spent over 700 nights

Boring, boring, boring. Expensive food (served cold) and nothing near the hotel. Staff was great.

10/10

Exceptional

22 Jul 2015

Lynn

Good service, friendly staff

Overall is satisfactory. Surrounding is quiet and staff are helpful.

8/10

Excellent

17 May 2015

Verified traveler

Quit

Nice hotel and far away from the city centre.
The staff was very helpful.

8/10

Excellent

04 May 2015

W. Doug

Good Hotel with not much around it

The hotel is nice. Not much around it if you want to find places to eat that are not in the hotel.

6/10

Pleasant

08 Jan 2015

Verified traveler

Staff is very helpful.

It's an average Sheraton property.
Staff is very accommodative.

8/10

Excellent

22 Nov 2014

William

Business short stay

the staff were very courteous and tried to assist where possible though their English wasn't the best but all come good in the end. The food and facilities were very good, very close to train station 5-10 minute walk.

8/10

Excellent

02 Nov 2014

Joel

Nice, clean hotel

The visit to the area was to attend the Canton fair. The hotel was very well connected to the fair - having a shuttle bus available right at the front door and also having it clearly visible when getting from the show complex back to the hotel.

10/10

Exceptional

13 Oct 2014

Verified traveler

Excellent Hotel

Very Clean 5 star hotel. Been there a couple of times.

8/10

Excellent

19 Mar 2014

Verified traveler

Doorman

On the whole it was a good experience but there is room for improvement.
My only comment was that the doorman should have been more helpful. Arriving with a baby and luggage plus a baby stroller that needed to be unloaded from the back of the car the doorman just stood and watched. I believe this is the second time that a customer is making such comment. The management should be more mindful of our feedback so that to offer customers the basic of service.

4/10

Poor

08 Feb 2014

Bae

good place

nice place to stay for business

10/10

Exceptional

13 Jan 2014

fuki84

Good place to relax after enjoying the city

It is far from downtown and a 15 min. walk from the closer subway station. But such a new hotel at this price range is a good deal. A good surprise was that its access to the airport is relatively easy. A 5 min. taxi ride takes you to a hotel called Grand Royal, where you can get on bus line 4 to Baiyun Intl. Airport.

8/10

Excellent

19 Dec 2013

Sarah

Clean and comfortable

When I did a search this hotel came up as \"close to the airport with a shuttle service available\". Non of this was true. It cost us $50USD to get from the airport to the hotel and only $30USD for transport back, as then your not at the mercy of airport taxi drivers who do not speak English. It was then a 1hr drive to the hotel. A part from this cost and inconvenience of travle time, the hotel itself was beautiful. Our room was spacious and clean. We were able to check in early without any question. We dined at on of the hotels Cantonese restaurants and found the food great, but the staff not very helpful. We found ourselves being avoided by staff as we did not speak the native tongue, this was extremely frustrating to the point we almost walked out.

10/10

Exceptional

07 May 2013

Matt M.

Canton Fair

It was only about 10-15 min to the Canton Fair and the room was nice. cold room, comfortable bed and food was good too. even had to get a massage b/c of my back and the spa was first rate too. highly recommend if you are in Guangzhou for the Fair.

4/10

Poor

07 Jan 2013

Kevin

It is not event one point!

The doorman at this hotel was ridiculous!!!
He not only stared at me opening the taxi door, he even went to the other side staring my mom opening the taxi door with NO greeting at all!!!
Even more, he let me and my dad lifting the super heavy luggage from the taxi by ourselves as well (we had three suitcases). I don't even see the point that the should have a doorman if the doorman's like this.

Also the condition of the bed was bad!!! It was like sleeping on a wood board!!! how's that heavenly bed???? more like hell bed!!

worst four points ever!

8/10

Excellent

02 Jan 2013

JackiS

Is a great hotel if you may sacrifice the location

Line 5, Sanxi MTR station exit B, take taxi or walk 10 minutes. Heated indoor pool, excellent massages in SPA, good breakfast and dinner. Good for relax and rest after work or shopping.

Partner

10/10

Exceptional

12 Nov 2012

Verified traveler

China Visit

I really enjoyed my stay at 4 points Sheraton in Guangzhou. The service was EXCELLENT and staff was very friendly.

8/10

Excellent

03 Oct 2012

Ashwin

good value

The hotel is not located near the center of Tianhe and is a little hard to find but it is a nice business hotel at good value.

10/10

Exceptional

02 Dec 2025

VICTOR

loved it

10/10

Exceptional

25 Oct 2025

Carlos

Habitación limpia y cómoda

Business_and_leisure Self

10/10

Exceptional

20 Apr 2025

Tse

本來房間冷氣太凍，但維修部的小哥給我們調整後便回復正常，服務很好

Leisure Partner

10/10

Exceptional

31 Mar 2025

Takuya

特に不満はありません。期待通りです。

8/10

Excellent

13 Mar 2025

CHI YUEN

自助早餐選擇多挺喜歡，住房空調不能隨意調教，睡覺時棉被過厚但空調不能調低非常不好，影響睡眠，床褥太軟也不太好。

Business

4/10

Poor

03 Nov 2024

Ralf

Meget lokalt hotel

Business

8/10

Excellent

18 Nov 2023

Martin

Gutes Business Hotel

Nettes Business Hotel mit allem was man benötigt.

Business

10/10

Exceptional

27 Sep 2023

sung hwan

좋음.

전반적으로 시설이 깨끗하고 좋음. 서비스도 만족, 굿

Business

8/10

Excellent

22 Apr 2023

Kin Kong Henry

自助早餐豐富

Business Self

8/10

Excellent

21 Mar 2023

Lars

In general a good hotel with a good restaurant for both breakfast and dinner. Only disadvantage was the mattress and pillows, hard as a rock…

Business

8/10

Excellent

23 May 2020

Kei pan

環境可以

整體不錯

Friends_and_family Friends

8/10

Excellent

31 Mar 2020

SANGHYUN

출장으로 굿

출장으로 가기 좋네요 방에 데스크도 따로 있어서 업무보기 좋았어요

Business

8/10

Excellent

19 Dec 2019

Yuen Yu

The bed is very comfortable, location is not ideal

Overall the hotel is reasonable good base on the price but just the location is a bit far from the city center, we need to take taxi every time we go out.

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Wai Chun

舒適寧靜

酒店位置離開鬧市，但寧靜中仍很方便。地鐵站約步行15分，站旁是大商場。酒店附近有東圃公交總站和匯彩公交總站，怕地鐵擠又有餘閒時，乘公車是很好的選擇。
酒店大堂寬敞，房間設計舒適，且附近沒高樓大廈，視野遠闊。
職員友善。

Friends_and_family Family

8/10

Excellent

26 Nov 2019

Lam