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Best Western Plus Chena River Lodge

Fairbanks - AK · United States

1255 Tvsa WayView location

8.4/10Excellent999 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.6/108.6
Condition8.6/108.6
Location9.0/109.0
Neighborhood8.6/108.6
Value8.8/108.8
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Chena River Lodge

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities.

The sizeable, tidy and smoke-free rooms at the Best Western Plus Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.

This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.

Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away.

Read more about this hotelShow less

Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park.

This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away.

The Fairbanks International Airport is also only a couple miles away from this Alaska hotel. For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the Best Western Plus Chena River Lodge! Enjoy your stay.

With a stay at Best Western Plus Chena River Lodge in Fairbanks (College), you'll be steps from Chena River and a 3-minute drive from Pioneer Air Museum. This hotel is 1.6 mi (2.6 km) from Alaska Centennial Center For The Arts and 1.6 mi (2.6 km) from Pioneer Park.

Make yourself at home in one of the 67 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. 42-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No alcohol served onsite Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Alcohol is not served at this property.
    • Cashless payment methods are available for all transactions.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Pet deposit: USD 50.00 per stay
    • Pet fee: USD 50.00 per accommodation, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Chena River 0.1 km / 0.1 mi
Pioneer Park 2.6 km / 1.6 mi
University of Alaska-Fairbanks 2.6 km / 1.6 mi
Alaska Centennial Center For The Arts 2.6 km / 1.6 mi
40 Below Fairbanks 2.8 km / 1.8 mi
Palace Theatre 3.1 km / 2 mi
Pioneer Air Museum 3.3 km / 2 mi
Regal Goldstream 3.4 km / 2.1 mi
Carlson Center Event Arena 3.4 km / 2.1 mi
Alaska Railroad 3.5 km / 2.2 mi
University of Alaska Museum of the North 3.5 km / 2.2 mi
Georgeson Botanical Garden 3.5 km / 2.2 mi
Growden Memorial Park 3.5 km / 2.2 mi
Fairbanks Drama Association and Children’s Theatre 4 km / 2.5 mi
Hoodoo Brewing Company 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2009
  • Total number of rooms: 67
  • Number of floors (main building): 3
  • Number of floors (annexe)
  • Single rooms: 37
  • Double rooms: 37
  • Junior suites
  • Apartments
  • Studios
  • Bungalows
  • Villas
  • Accessible rooms: 8
Show 35 more facilities & services
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room: 1
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Massage
  • Breakfast
  • Non-smoking establishment
  • CanoeingExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10
    DOUBLE AccessiblePhoto unavailable9 photos

    Best Western Plus Chena River Lodge

    DOUBLE Accessible

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-10

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 BedroomROO.H6-10
    Room AccessiblePhoto unavailable9 photos

    Best Western Plus Chena River Lodge

    Room Accessible

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-10

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 28 m²ROO.KG-5
    Room KING SIZE BEDPhoto unavailable9 photos

    Best Western Plus Chena River Lodge

    Room KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-5

    Room amenities

    • Centrally regulated air conditioning
    • Bathtub
    • Shower
    • Bathroom
    • Carpeted floors
    • Central heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Bathrobes
    • Cable TV
    • Fridge
    • Internet access
    • Radio
    • TV
    • Ironing set
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 28 m²ROO.2Q-4
    Room TWO QUEEN BEDSPhoto unavailable9 photos

    Best Western Plus Chena River Lodge

    Room TWO QUEEN BEDS

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-4

    Room amenities

    • Desk
    • Bathroom
    • Bathrobes
    • Cable TV
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Fridge
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 28 m²ROO.H6-4
    Room AccessiblePhoto unavailable10 photos

    Best Western Plus Chena River Lodge

    Room Accessible

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-4

    Room amenities

    • Central heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Bathrobes
    • Cable TV
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Fridge
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Plus Chena River Lodge

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Chena River Lodge

8.4
Excellent
999 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
9.0 /10
Neighborhood
8.6 /10
Value
8.8 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
31 May 2026
chapelaine
Na
4/10
Poor
29 May 2026
Mason
For the price per night I would expect a little nicer of a property. Its clean, but a little run down. Staff is ok- not mean- but not really professional. Food is gross.
Self
10/10
Exceptional
21 May 2026
Patrick
I like that it was centrally located across from a major grocery store and gas station, it was quiet, clean, comfortable, and affordably priced!
Self
10/10
Exceptional
19 Apr 2026
Deanna
Staff is welcoming and helpful. Love the hot drink machine!
Family
8/10
Excellent
22 Mar 2026
Kathy
Location was great, quick access to everything and being a tour pick-up location worked well. The breakfast was great, staff helpful, and the room was very clean. We did miss a pool and or hot tub.
Family
10/10
Exceptional
03 Mar 2026
Clarina
Experienced an excellent stay despite a problem with one bed needing clean sheets. The staff apologized and changed both beds without hesitation. We were impressed with immediate service, thank you greatly.
Partner
8/10
Excellent
20 Feb 2026
Rene
yes and yes
Friends
6/10
Pleasant
30 Dec 2025
Amanda
The staff was very nice. The elevator was broken for several days.
Leisure Partner
8/10
Excellent
03 Nov 2025
Charles
The room was clean. The beds and bedding was comfortable!!
Friends_and_family Family
8/10
Excellent
06 Oct 2025
Jordan
The breakfast was fine. Not too many options. We were disappointed that breakfast was served very late in the morning one day due to a staff call-in. Cold breakfast items weren’t even available during this time.
Friends_and_family Family
6/10
Pleasant
21 Sep 2025
Caren
The heating system was not controllable in the room. It was too hot for comfortable sleeping plus the fan was always on and very loud. Staff had no way of controlling it. Thermostats in the room didn’t function.
Leisure Friends
10/10
Exceptional
08 Sep 2025
Michael
Quiet an clean
10/10
Exceptional
27 Aug 2025
Judith
Very Clean and quiet and it was easy to check in.
Self
8/10
Excellent
25 Aug 2025
Stanley
Dated and older. Lot of money for a shabby hotel.
Leisure Friends
2/10
Poor
27 Jul 2025
Holly
Never Again! I used to like staying here. However this past trip, I was put on the same floor as a firefighter crew and they made a lot of noise and heard doors slamming all night til I got up at 6am. I had called the front desk at midnight who didn’t even attempt to quiet them down. The morning staff came up and she told one of the guys that they need to keep it down cause of complaints, so I know I wasn’t the only one who couldn’t sleep. For the price I paid, I should’ve spent a little more to get a quieter or nicer hotel!
Business
8/10
Excellent
13 Jul 2025
Amy
The bed was very comfy. I liked the in room fridge. Good black out curtains. Quiet at night.
Leisure Self
10/10
Exceptional
05 May 2025
Susan
Comfortable.Great breakfast
Friends_and_family Family
10/10
Exceptional
04 May 2025
Peggy Carol
It lived up to the Best Western reputation. I have never been disappointed in a Best Western and this was no exception
10/10
Exceptional
19 Mar 2025
Arthur
Excellent location, good breakfast, very clean and comfortable
Leisure Family
8/10
Excellent
24 Feb 2025
Julianne
Room was very clean
Leisure Partner
6/10
Pleasant
17 Feb 2025
Laura

Could've been a great stay

When we got into our room it was 80 degrees. Despite turning on the fan, it kept blowing hot air. We told the front desk, got a fan and said the engineer would come to look at it. So, we opened the window as a solution.
Friends_and_family Family
10/10
Exceptional
07 Dec 2024
Zahira
La comida es excelente, la limpieza a pesar de que están en proceso de remodelación.
Leisure Family
10/10
Exceptional
29 Nov 2024
Robin

Best Western Fairbanks

When I checked in the room was dirty. It had someone else’s nachos on the desk and the soaps had been opened and used and a towel was used by the sink. I let the front desk know but they didn’t really care.
Friends_and_family Family
8/10
Excellent
23 Nov 2024
cecil
The elevator was broken
10/10
Exceptional
11 Oct 2024
Fernanda

Great location

Great staff, clean room, bed was comfort, good breakfast
Partner
6/10
Pleasant
22 Sep 2024
Caren
The toilet lid/seat was only attached by one bolt and slid off when in use. Trim on base of bathroom door was loose and fell off causing me to trip. Thermostat was nonfunctional so room was too hot unless windows kept open.
Otherwise room was very nice and in good location.
Leisure Pet
10/10
Exceptional
09 Sep 2024
Anne
Quick and easy access to the airport. Good breakfast.
Leisure Family
10/10
Exceptional
04 Sep 2024
michael
Staff great, easy off highway,
Leisure
4/10
Poor
04 Aug 2024
Carole

It was just okay

The room itself was pretty clean. However the light was out inside the bathroom where the toilet and shower are, so we had to leave the door open in order to see. The smoke detector (or co2 not sure) was hanging off the wall and the curtain rods were crooked like they had been pulled too hard so they didn’t shut tightly. It seems like hotels these days should offer smart tv options, not just basic cable.
Friends_and_family Family
10/10
Exceptional
31 Jul 2024
Marilyn
Great breakfast offerings
Leisure Partner
10/10
Exceptional
01 Jul 2024
Lane
Iris makes this the best place ever. She has the personality that you gotta love. She needs a pay raise. Room was great
Friends_and_family Friends
10/10
Exceptional
23 Jun 2024
Casey
Great place and very accommodating.
Leisure Family
4/10
Poor
04 Jun 2024
Chenthilmurugan
Without checking the proper check out date the house cleaning manager threw out the foods and drinks kept in the refrigerator, took my suitcases and kept it down . The lady did not bother to get the correct room number. Em 201 was supposed to be cleaned and inspite of the cleaning boy telling her this is not the correct room she messed up. Threw all the laundry clothes along with new clothes

When I spoke to her she just said sorry but did not really care. I raised the issue with duty manager on 6/3/2024 in afternoon and he dismissed it as something it normallly happens

First the house keeping manager need to check the log book properly
If other people are telling her that she is not correct she had thame arrogance not to listen
The manager dismissed it being something that happens all the time
I have been living in USA as a citizen for more than quarter century and nowhere it has happened except at this best western at Chena River lodge on 1255 TVSA pkwy Fairbanks Alaska
The banger also threatened me to throw out of property as I spoke in a raised tone
Obviously any one would be upset if their belongings are touched without permission when they are still in the room

The manger’s unfit to do his job if he cannot educate his staff and manage them properly
I filed a complaint through corporate for best western and they said the general manager would contact or the property owner
None had contacted me so far

Such is the service. Very poor experience


Leisure Family
8/10
Excellent
03 Apr 2024
Whitney K.
I had a great stay at the hotel but the toilet smelled like urine. I left the fan on constantly with the door closed. Other than that, great stay.
Leisure Self
10/10
Exceptional
29 Mar 2024
Warren
Everyone was great.
Leisure Family
8/10
Excellent
18 Mar 2024
James
Had a great time!!!!
Leisure
10/10
Exceptional
11 Mar 2024
Maria

Helpful staff

The staff were very helpful on giving us info for the aurora viewing places, how to layer up . Special mention to Sherry. The location is convenient
Friends_and_family Family
6/10
Pleasant
09 Mar 2024
Maryann
The rooms are quiet at this hotel with how they have the rooms set up.
Leisure Family
4/10
Poor
29 Feb 2024
Kelly

Dirty

Room under bed and behind dressers increadibly dirty. Bottles and cigarette wrappers and rotten berries under the bed and behind dressers and nightstands.
Partner
10/10
Exceptional
25 Feb 2024
karen
Nice place and very friendly staff.
Leisure Partner
8/10
Excellent
21 Feb 2024
Hily
Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation.
The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought.
Consider before you book: no airport shuttle services.
If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening.
Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.
Leisure Friends
6/10
Pleasant
17 Feb 2024
Darrell
Well maintained facility however
Cleaning staff should pay more attention to details room needs a good dusting microwave obviously not cleaned wall had stains shower stall had hair from the previous occupants could do with some good cleaning
4/10
Poor
16 Feb 2024
Georgianna
Internet was was not good, could not log in on my lap top computer
Business
6/10
Pleasant
16 Feb 2024
Brenda
The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it.
Leisure Family
6/10
Pleasant
12 Nov 2023
Danielle

Customers have to deal with no sleep.

Myself and my husband has stayed at this location several times. We actually love the free breakfast and beds so we’ve come back even after having nights that ended up sleepless due to people being loud, heater not working, people outside being loud ect.. I let the service people know and they didn’t seem to care either time. This was the last time we attempted to stay. I’m pretty upset because if there wasn’t any weird sales going on between vehicles that stay running till 4am with cutoff mufflers I would have had a great anniversary but again it was a waste of money. From now on we will choose another hotel to have our monthly stays at.
Partner
10/10
Exceptional
26 Oct 2023
David
Great as usual. Been there many times.
10/10
Exceptional
25 Oct 2023
Madonna
Place was clean and staffs are friendly. Breakfast option was great too.
Leisure Family
8/10
Excellent
06 Oct 2023
John
I like the breakfast, the property is little bit old n need a new carpet.
Leisure Partner
10/10
Exceptional
28 Sep 2023
Michael Edward
Great breakfast
10/10
Exceptional
21 Sep 2023
Jeffrey

Nice stay

Nice clean hotel. Beds and pillows super comfortable. Great breakfast.
Friends_and_family Family
10/10
Exceptional
15 Sep 2023
James
We stayed at several hotels in the area. This was by far the best and the best value.
Leisure
8/10
Excellent
02 Sep 2023
Matthew
Decent hotel. In good location. Some rooms seem to need basic revamp and updating. But the staff is nice and helpful. Good breakfast included is a positive.
Leisure Partner
6/10
Pleasant
26 Aug 2023
Andrew
It was fine but felt quite expensive. Staff apart from check inn were excellent - could not do enough for us!
Leisure Family
10/10
Exceptional
01 Aug 2023
Brian

Clean, Comfortable Stay

Great stay. Clean room and common areas, comfortable beds. AC worked great (it was 87°F in Fairbanks when we arrived). Clean hot shower. The breakfast was above expectations. Staff was friendly and helpful. We’ll stay here again next time we’re in Fairbanks.
Friends_and_family Family
8/10
Excellent
10 Jul 2023
Blake
The rooms were clean enjoyed our stay.
Leisure Family
6/10
Pleasant
01 Jul 2023
Verified traveler

Some perks if you like cleaning and trash

I stayed five nights/six days and only had my room cleaned/serviced once even though I was told it would happen daily. I emptied my own trash, had to buy my own coffee and trash bags.
Business
10/10
Exceptional
08 May 2023
Celia
Convenient to the University
Leisure Family
8/10
Excellent
19 Mar 2023
Anne
I enjoyed my stay. The room was clean and quiet. The bed was very comfortable.
The breakfast was good. I liked the espresso option got coffee. It was great.
Leisure Self
10/10
Exceptional
14 Mar 2023
Satish
The staff is excellent, they have a great lobby with drinks and snacks at all times which is super useful for late night or early morning travelers and also for those who are just wanting to hang out or waiting for rides etc. Rooms are not fancy and are a bit dated, but have all we need including fridge and micro, so we were comfy. My only issue was with the remoteness of the location. It is a problem for winter when you do not have a car and cannot walk due to the compacted ice and snow. Taxis are expensive and Uber is hard to get here sometimes. Perhaps you could offer a shuttle service to malls and other places like downtown for people like us who felt somewhat stranded . Even if this is for a fee, I think it would be useful for guests and one more plus for the hotel. Overall, we had a great stay here and would recommend it to everyone.
Leisure Family
6/10
Pleasant
13 Mar 2023
Karen
This was a fine hotel in a convenient location, however the heat was broken in our room. It was 89 degrees when we woke up. Needless to say, not a good night sleep. They checked the heater and found it was missing a part; moved our room for night two. Why was that room rented to us? We usually sleep at 65-68 degrees. Nightmares. No compensation offered.
Leisure Partner
10/10
Exceptional
05 Mar 2023
Lee
Very nice hotel b
Friends_and_family Friends
10/10
Exceptional
03 Mar 2023
Mike
Very close to the airport
10/10
Exceptional
26 Feb 2023
jie liang
Good
Leisure Family
10/10
Exceptional
19 Feb 2023
KARIN
We really enjoyed our week at the Best Western Plus Chena River Lodge. The staff was incredible. They were helpful, kind and courteous. They truly made us feel we were at home. Special shout out to Rufus, and Joshua. For us, this was a five star experience.
Leisure Family
4/10
Poor
29 Jan 2023
Bess

No shuttle

The hotel is ok for our stay. The problem was the shuttle pick up from the train station. We waited for over an hour. I called four times and she told me that she had received a call from the shuttle driver he was not available. So she called a cab. We waited and waited. I called again and she said they were on the way. We waited and i called again. She put me on hold and came back to say for me to call an uber, the cab company would not answer the phone. We had been at the train station with our bags waiting for well over an hour. One of the men working at the train station said this is a common thing. They dont have the shuttle and they dont want to use anything else so they only reimburse for the cab company. It was not a pleasant experience. We arrived at the train station around 7:30. We were picked up by our uber at 9:13. If you stay here and need a shuttle just know the routine. Dont wait an hour and a half on a shuttle and taxi cab. They are not coming.
Friends_and_family Family
8/10
Excellent
28 Jan 2023
David
Staff is friendly and helpful
Leisure Self
10/10
Exceptional
26 Jan 2023
Shiqiang
Good stay
10/10
Exceptional
18 Jan 2023
Laura
Amazing stay
Leisure Partner
4/10
Poor
28 Dec 2022
LANDY
Never give them stuff to store at the freezer my frozen Christmas dinner disappeared.
Business_and_leisure Self
10/10
Exceptional
26 Dec 2022
Matthew
Very convenient location near the airport, shopping, and my son's house. Nothing fancy (that's a positive thing), just clean, quiet, modern, and all the conveniences. (Fridge, microwave, keurig coffee maker, ... ) And the super human staff took very good care of us.
Leisure Family
10/10
Exceptional
19 Nov 2022
Maxim
Very happy, thank you
Business Friends
4/10
Poor
31 Oct 2022
Chris
Staff was friendly and helpful. Facility could be cleaner. Expect to share the place with what appears to be a lot of drunk homeless people.
Leisure Family
6/10
Pleasant
17 Oct 2022
Brandon
Our room was never cleaned for 4 days
Business_and_leisure Family_with_children
8/10
Excellent
15 Oct 2022
Alex
Was just outside city center, car required if planning to visit. 10 minutes max from downtown and restaurants. Good location for Denali and Cena hot springs.
Partner
10/10
Exceptional
08 Oct 2022
Renee
Needed a place convenient to the airport and close to stores. This hotel was great for that.
Leisure Family
4/10
Poor
06 Oct 2022
Phil
Bed was very uncomfortable-dip on both beds where people had sat on it to watch tv.
Business
8/10
Excellent
12 Sep 2022
Elena
Will stay here again if in Fairbanks.
Leisure Partner
4/10
Poor
22 Aug 2022
Joe N
Old and not very clean! Forget
breakfast offerings!
Leisure
10/10
Exceptional
04 Jul 2022
James
Everything was as it should have been. Nice people and nice property.
Leisure Family
8/10
Excellent
24 Jun 2022
Verified traveler

Fairbanks Best Western Plus

Our stay is okay. Wish they would freshen up the room. Have AC turn so it would not smell like a moldy carpet. We requested nonsmoking and got a handicap room with a handicap shower which creates water on the floor. The toilet was an other style and it was dirty at the bottom. Otherwise then that it was okay for our stay.
Partner
10/10
Exceptional
10 Jun 2022
Shanna
The staff was nice the rooms were nice.
Leisure Family
10/10
Exceptional
08 Jun 2022
Howard
Wi-fi was weak but perhaps it was my device (?)
Leisure Partner
8/10
Excellent
29 Apr 2022
Nichole

Comfy bed

Bed was super comfy. Check-in was quick but the clerk was a little distracted and forgot to mention breakfast times. Overall it was comfortable and spacious for the price. Hotel grounds were quite dirty with garbage outside but it was also spring breakup and all the snow was melting away revealing the trash.
Friends_and_family Family
8/10
Excellent
26 Apr 2022
Jahaira
We went to fairbank for one night, last minute. The services and staff was very friendly and did everything in their power to accommodate a group of ten. Thank you!!!!
Leisure Family_with_children
10/10
Exceptional
08 Apr 2022
Verified traveler

Great hotel

The hotels must be new as the rooms are very nice. Everything is great about this hotel the breakfast, all areas of the hotel, and the gym too. The staff was also super helpful. Very comfy lobby if you want to wait around as I did almost entire afternoon.
Self
10/10
Exceptional
25 Mar 2022
April
The front desk was nice and helpful. The breakfast was amazing.
Leisure Family
8/10
Excellent
18 Mar 2022
James
Breakfast hours could be longer for people staying up late to look for Northern Lights. Friendly staff
Leisure Pet
10/10
Exceptional
17 Mar 2022
Lydia
We have stayed in a few hotels in the area before, and so far this one has been the best. Excellent customer service. Room was clean, breakfast was really good.
Leisure Family_with_children
10/10
Exceptional
06 Mar 2022
Verified traveler

Great stay

Our stay was great! Check in was very easy and hotel staff was very helpful coordinating our taxi to the hotel from the airport! Only complaint was that a neighboring room started smoking on our last night (although the hotel was non-smoking) and the smell was incredibly strong on our room. Notified the front desk but not sure what was done about it!
Partner
10/10
Exceptional
26 Feb 2022
Karen

All I needed in Fairbanks

Great starting point for all Fairbanks activities! Rooms dark and quiet to catch up on sleep after aurora chasing. Short drive to food options. They covered taxi to hotel when I got in at 2am... other times they arrange shuttle to airport. Great overall value!
Self
8/10
Excellent
18 Feb 2022
Donald
It’s clean, safe & had a good breakfast. I would definitely stay again!
Friends_and_family Family
6/10
Pleasant
17 Feb 2022
Verified traveler

Okay stay

The people working were nice. The room was clean and fairly comfortable but the common areas looked worn and made it not feel clean. It looked like they could use maintenance help. I probably wouldn’t mind except when you are paying $150-180 per night, I expect more.
Business
8/10
Excellent
14 Feb 2022
glen

Convenient place to stay

Decent hotel, clean. Good hot breakfast.

Only 1 negative was, (this stay) both of my neighbors had pets and they were running back n forth all night. One neighbor up til 4 am doing business, door kept opening closing and dog running....horrible night sleep first night.

next night no issues
Friends_and_family Family
10/10
Exceptional
12 Feb 2022
Jordan
The property is well kept, the rooms are clean and the staff is friendly/helpful. Make sure when you are staying here or any hotel treat the hotel staff with respect and care about them as people. They are doing a great service for you and should be appreciated.
Leisure Partner
10/10
Exceptional
01 Feb 2022
Jennifer
The staff was friendly, courteous and helpful! I enjoyed my stay.
Leisure Pet
10/10
Exceptional
23 Dec 2021
Karen
Clean, updated property with great staff and breakfast.
Business_and_leisure Family
6/10
Pleasant
15 Dec 2021
Michael
Close to everything, staff was great
Leisure Family
2/10
Poor
12 Dec 2021
Jeffery
There was no room for us. They lost our booking
Leisure Friends
8/10
Excellent
28 Nov 2021
Elizabeth
Easy check in very accommodating.
The hallway is dark, I wished there’s more lights in the hallway.
Business_and_leisure Family
8/10
Excellent
28 Nov 2021
Kelly
Very pleasant and clean hotel. We enjoyed our stay here.
Leisure Family

Location & surroundings

Best Western Plus Chena River Lodge
1255 Tvsa Way, Fairbanks, United States

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Best Western Plus Chena River Lodge

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