Name: Comfort Suites, Cheyenne
Address: 5401 Walker Road, Cheyenne, 82009, US

10/10

Exceptional

26 Jul 2026

JayJay

Nice rooms, super convenient to the rodeo fairgrounds.

10/10

Exceptional

25 Jul 2026

Monica

Conveniently located to Frontier Days. Manager very helpful when we needed late afternoon services.

6/10

Pleasant

24 Jul 2026

Sabrina

Our stay was disappointing from start to finish. The sheets and blanket were very worn, and the pool looked like it had a film floating on the surface, so we didn't feel comfortable using it.

The worst part happened as we were doing a final check of the room before leaving to make sure we hadn't forgotten anything. We found a pair of dirty men's underwear hidden behind the pillow on the couch. It was just me (33F) and my teenage sister staying in the room, so finding that was incredibly unsettling. It immediately made us question how well the room had actually been cleaned.

I mentioned it to the front desk when we checked out. I expected an apology and some acknowledgment that this was unacceptable. Instead, the employee's first response was to make excuses rather than apologize. That reaction was almost as disappointing as the condition of the room itself.

Unfortunately, between the worn bedding, the questionable pool cleanliness, the obvious housekeeping failure, and the lack of a sincere response from staff, I can't recommend staying here.

10/10

Exceptional

24 Jul 2026

Wendy

Close to the rodeo! Less than 5 minutes! Food places were just a street away!

8/10

Excellent

23 Jul 2026

Robert

room was clean and comfortable for a quick overnight stay during travel. Staff extremely friendly and helpful. Breakfast offered a variety of food to start the day. Would definitely stay again.

10/10

Exceptional

22 Jul 2026

Barbara

Very clean with excellent staff. Pool is warm and clean.
Breakfast was excellent.

10/10

Exceptional

22 Jul 2026

Ether

We had a great stay. Everything was extremely clean and the breakfast had a good variety of options. The double queen rooms are larger than most hotel rooms I’ve been in. The hotel sits next to the highway, and downtown Cheyenne is only a 10 min drive. I arrived early with my family and the staff was very kind and let us check in an hour early. We would definitely stay here again!

10/10

Exceptional

21 Jul 2026

Laura

Close to the Frontier Days fair. Staff was so helpful in suggesting where to go/ eat and even helped with amenities in our room

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Joe J

We had an easy check-in and helpful staff members.

Partner

10/10

Exceptional

21 Jul 2026

William

The room was excellent and clean and no carpet!! The person at the front desk was very helpful by providing me a list of restaurants to choose from. The breakfast was also very good. I highly recommend this hotel.

Self

8/10

Excellent

20 Jul 2026

Christina

Hotel and staff were great. Only complaint is the trash was full in the room and the jetted tub only worked for 2 minutes and would shut off. Be the stay was very nice.

Partner

10/10

Exceptional

19 Jul 2026

Cynthia

Spacious and clean.

Partner

4/10

Poor

18 Jul 2026

Phillip

Checking with smooth and easy. The hallway to the room was dirty, trash and junk on the floor, it hadn't been vacuumed for a bit. Rooms were spacious, but the bed sheets were old and worn out. It was an ok stay.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Kathryn Lee

The staff was so helpful and kind, especially the guy working the front desk in the evening. The inside of the hotel is super clean and nice. The only feedback is the landscaping outside is overgrown with weeds and not many places to park. Everything else was great

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Breaux

Excellent stay!

Self

6/10

Pleasant

16 Jul 2026

Cindy

This hotel has the potential to be a great hotel. It's new and the decor is beautiful. However, the attention to detail is very bad. The lobby of the hotel was not dusted or vacuumed. The floor in the elevator never got mopped the entire time we were there. It was filthy. We used the guest laundry and the floor had not been swept or mopped for weeks. In our room, the middle of the floor was clean but the sides of the bathroom vanity were covered in dust bunnies and old towels.
Management needs to have better housekeeping.

Partner

8/10

Excellent

16 Jul 2026

Faith

Pool closes by the time travelers can arrive and check out/leave before opening.

Partner

10/10

Exceptional

15 Jul 2026

John

Room was nice. One of the most comfortably beds I’ve slept in with this hotel chain.

Family

8/10

Excellent

15 Jul 2026

John

Nice hotel. Disappointed that the breakfast was depleted. There didn’t appear to be any urgency to refill items that really should have ran out.

Family

10/10

Exceptional

13 Jul 2026

Phillip

Rooms were very clean and well kept

2/10

Poor

13 Jul 2026

ANGIE

Me dejaron en la habitación 125 que estaba al lado del cuarto de máquinas y no pudimos dormir, me quejé en la recepción sin obtener una respuesta, solo me dijeron que no podían cambiarnos de cuartos, hasta que llame al servicio de atención de cliente de Choise International en la mañana y me dieron unos puntos para redemir!

Partner

10/10

Exceptional

13 Jul 2026

Charles

We enjoyed this property on a recent visit with our grandchildren. The room was lovely and spacious. The beds were very comfortable. The kids loved the pool, and we all appreciated the tasty breakfast!
We would definitely stay here again!!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Stefanie

We were so impressed with this hotel! It was super clean, the staff was friendly, and the breakfast was yummy. We also found the room to be especially spacious which was nice when traveling with kids.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Misty

The swimming pool was nice and warm.
The breakfast was not good but there was cereal.

Family_with_children

10/10

Exceptional

10 Jul 2026

Destiny

Clean, spacious, quiet, and plenty of hot water.

Family_with_children

10/10

Exceptional

10 Jul 2026

Brandy

Great property friendly staff clean rooms

Partner

4/10

Poor

10 Jul 2026

Val

When we checked in after 9:00 pm,
the front desk staff had to go check to make sure our room had been cleaned. He came back and said it had. Once we got to the room with all of our stuff and started to relax, we found the ice bucket in the fridge with melting ice. The next morning, we found hair in the shower. Pulled out the sofa bed and it looked like it had never been cleaned, old dog bones and soda caps and alot of dirt. When checking out, we told the front desk about the nasty room, all he could say was, \"Sorry, we'll try and do better next time \". Definitely will not recommend this hotel.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Amber

Our room and the lobby/elevator areas weren’t very clean. We were initially sent to a room that already had people in it.

Family_with_children

6/10

Pleasant

09 Jul 2026

Jenger

The front desk staff was very polite, professional and accommodating. Bed was hard but clean. A/C couldn’t keep room cool and while the window did open to allow fresh air in, the screen was torn allowing bugs inside with it. The mini fridge was clean but didn’t get drinks very cold overnight although they didn’t get any warmer either so that was a plus. There was a dirty washcloth in the shower from a previous guest. The jets did not work on the tub which was a let down after being on the road for 12 hours and paying extra for the jacuzzi suite. It was definitely better than sleeping in the car so I gave it 3 stars.

Family

10/10

Exceptional

08 Jul 2026

Kelly

Smelled good (too many dog friendly hotels smell like they’re dog friendly). Shower had a few spare hairs left behind from previous guest but rest of room was very clean and the staff was super friendly and great. Great value for our family of 4 plus dog for a night. Slept in too late to get breakfast but it smelled good!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Brett

The room was clean and well maintained. The breakfast was very good and the staff was wonderful.

Friends

10/10

Exceptional

06 Jul 2026

sandra

Although they were short staffed, housekeeping rallied and did a great job.
The front desk staff were pleasant.
The breakfast was as expected but nice.

Family

10/10

Exceptional

05 Jul 2026

Christopher

Nice hotel conveniently located to the airport.

Partner

10/10

Exceptional

05 Jul 2026

Lisa

Spacious room and breakfast exceeded expectations

Family_with_children

4/10

Poor

05 Jul 2026

Lisa

Front desk check receptionist with unkind, not knowledgeable about property. Breakfast was yuck and extremely unkept, three staff stood outside door smoking so we were hit by smoke walking out. They were outside complaining.
Not a fan of this hotel. Bummer!

Partner

6/10

Pleasant

05 Jul 2026

Ryan

The stay overall was good. We were in town for a baseball tournament. We usually take our motorhome but decided to stay in a hotel. The only perk about a hotel vs our motorhome is that breakfast is provided. This stays breakfast was less than par. The food was not good. The attendant didn't know what he was doing. The food was cold or needed replenished. He flat out told us he couldn't get more gravy bc he didn't know where it was, he said he could get biscuits though. What good is biscuits without gravy. Also on numerous occasions the breakfast are was a mess. I took it upon myself to clean up empty waffle batter cups, cereal that was all over and spilled milk. The tables were also very sticky and usually messy.

Partner

10/10

Exceptional

01 Jul 2026

Raisa

I like it

8/10

Excellent

01 Jul 2026

Sharon

Stairway hall was dirty, bathroom floor had dust and dirt in corners

Partner

6/10

Pleasant

01 Jul 2026

Tami

Looks newer from outside. However the grounds are unkept and full of weeds. Pool was warm. Breakfast was good! Room was filthy. Beds did not have clean sheets on them. Tooth paste in sink, hair in shower. Filth in floor. We were changed into another room. It was also dirty. The attendant asked if I just wanted a refund. It was 7:39 pm. We had been driving since 5 :15 am. I told her I just wanted a clean room to sleep in. The desk attendant gave us sheets we could change our selves. But was very rude. When our cards were not working to enter poor or room I asked her if we had a problem. She stated that she had people waiting hours to check in earlier in the day because of Expedia. She apologized for her poor behavior. After the pool my granddaughter sat on her towel on the vinyl floor in our room waiting for her shower. She had squirmed around. Her towel was dark brown to black from the dirty floor. I prefer the vinyl to carpet but this was equally gross. They do not have extra pillows.

Family_with_children

10/10

Exceptional

30 Jun 2026

John n judy

It was nice we like it would stay again

Partner

10/10

Exceptional

30 Jun 2026

Lee

Immediately upon entering the building, it smelled nice. Our room smelled nice. Everything was clean. We appreciated finding such a nice place to stay with our two dogs.

Partner

8/10

Excellent

29 Jun 2026

terry

I would definitely recommend and would stay again. Property is well.lit. Clean comfortable rooms.
But, why are the toilet paper holders a foot off the floor and 4 foot from the stool???

10/10

Exceptional

29 Jun 2026

Heather

Clean room and she up graded me and that was great! She was very friendly..
Great breakfast decent price also 5 ⭐

Partner

4/10

Poor

25 Jun 2026

Steve

The worst hotel tv set up I’ve ever encountered! 2 sets of numbers, one set was a xx-1 or xx-2, etc. no way to straight to a channel and once you got a station the service regularly cut out for up to a minute at a time with poor reception. Not what you expect for a major chain hotel.

10/10

Exceptional

23 Jun 2026

John

Staff was great

Pet

8/10

Excellent

23 Jun 2026

James

The room was excellent, although the television was a bit primitive. But we arrived at 7 PM, long past check in and at a time when most restaurants were closed or closing but one of our rooms was not yet ready.

8/10

Excellent

22 Jun 2026

Bonnie

Bed very comfortable

10/10

Exceptional

21 Jun 2026

Kerry

It was very nice.

10/10

Exceptional

21 Jun 2026

TINA

Room was a bit dirty. Other then that ok stay.

Partner

8/10

Excellent

19 Jun 2026

Laurel

The wind is consistently blowing in Cheyenne. Unfortunately, my window had a small leak and the noise of the wind blowing through it kept me awake.

Self

10/10

Exceptional

17 Jun 2026

Ernie

Great staff, breakfast was really good, cheese omelet, link and patty sausage, regular waffle iron as well as my favorite (4 small round). The room was cool and very spacious, bed was comfortable, with pillows that might be my favorite to date, very soft. This place will go on our \"stay again\" list for sure.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ida

Very nice

8/10

Excellent

14 Jun 2026

Amanda

The room was pretty clean but the floor in the bathroom was pretty gross. Looks like it hasn’t been mopped in a long time along the walls. The water took forever to get warm but never got hot. There was also a booger filled tissue in the drawer in the bathroom. The staff were very friendly. They did not have a hot tub. My kids liked breakfast though.

Family_with_children

4/10

Poor

12 Jun 2026

Anthony

The breakfast made me sick every day, so i didnt eat it on my last day there.

Stopped eating it and didnt get sick, The breakfast area was also disgustingly dirty with 3 day old peices of sausage on the floor, trash everywhere, etc. so i am not sure why i had it the first 2 days of the stay.

Staff was very nice.

The rest of the hotel was clean(ish) but will not be staying here again.

Self

10/10

Exceptional

08 Jun 2026

Michelle

Overall decent hotel and decent rates

Partner

10/10

Exceptional

08 Jun 2026

Greg

Great place to stay, especially if you have pets with you! The suites have a bed (or beds) and a couch, plenty of surfaces to sit and lay on. The bed itself was propped up such that our cats could get under it, so heads up if you have ones that like to hide (we blocked the gaps with blankets but it took several of them to do so). We were on the first floor and our stay was lovely, quiet, and felt very safe.

Partner

8/10

Excellent

08 Jun 2026

Karissa

It was definitely a nice hotel. The staff was very helpful with all of our needs and the breakfast was good as well.

4/10

Poor

07 Jun 2026

Michele

Shower was dirty, sheets had hair on them, floors weren't clean. Our bed had a waterproof mattress pad and sheet, nothing in between so I had to ask for a mattress pad and re-make the bed. This hotel was rated 8.8 'excellent' and I don't think I would co sider it that. The bed was comfortable enough, but could hear the person on the other side of the room making coffee. Unfortunately won't be staying here again.

Friends

10/10

Exceptional

03 Jun 2026

Suzanne

What we needed when we needed it

Family_with_children

10/10

Exceptional

31 May 2026

Ena

Very comfortable stay. Staff was helpful. Would stay there again!

Family

10/10

Exceptional

27 May 2026

Nanette

Our visit was great. Welcoming and pleasant staff when we arrived. Room was a \"wow\". Very clean and up to date. Breakfast time was somewhat crazy as the coffee machine was being fixed and there were some staffing issues in that area but the meal turned out fine. We'll add this location to our \"great places to stay\" list..

Partner

8/10

Excellent

23 May 2026

eduardo

It would be nice to have decent size freezer so you could freeze your ice packs needed daily for medical use.

Self

10/10

Exceptional

19 May 2026

Lee

We had a handicap room and it was definitely spacious, easy to get around , quiet. Staff were very friendly as we had a late check in and super helpful. The only thing I had an issue was the low wall shampoo, conditioner and body wash they had in room. Other wise great room and the beds were very comfortable. I will definitely stay again.

Family

8/10

Excellent

17 May 2026

William

Breakfast was horrible.

Partner

2/10

Poor

04 May 2026

Lura

I waited at the check in area for 30 minutes before she came in, on her phone and didn't bother to look up at me until she completed her text. Then saw me and didn't even apologize for the wait. Next, apparently check in is AT 3 with a strict no check in policy before 3. I was there at 1, waited until 1:30, then told her I would wait in parking lot because I wasn't going to drive around for an hour and a half. At 2pm I saw two gentlemen walk in and a few minutes later, walked out to get their bags. I jumped out and asked if they were able to check in since there was a strict no check in early policy that the lady was not nice about telling me more than once. They said they got their keys no problem. So I walked in with them and all of the sudden I was able to check in.
Got to my room. It was nice until I took my shoes off and walked across a very dirty floor with lots of dirt on my feet now. Pulled back the covers to find lots of black short hairs on my sheet. Bathroom was disgusting and AC unit didn't work properly. From check in to check out, was a nightmare and I will never stay there again.

Partner

10/10

Exceptional

29 Apr 2026

Mari

We stayed a weekend here, the room was clean, liked the walk in shower. And especially, the HVAC was great and very appreciated. The breakfast was excellent, coffee was really good too.

Partner

4/10

Poor

25 Apr 2026

Brandi

When we got to our room part of the trim in the bathroom was lose on the floor, there was no blackout curtain in the room (you could see where it had been removed). The worse part we had to go ask front desk for toilet paper because there wasn't even a full roll in the room when we checked in.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Michael

Blank

10/10

Exceptional

19 Apr 2026

Sherrilee

Clean room and very large, stains on the little sofa but we didnt use it. Other than that the room was great, quiet and very clean.

Partner

10/10

Exceptional

14 Apr 2026

Jeanne

Nice stay. Clean, decent breakfast

10/10

Exceptional

13 Apr 2026

Ana

The room is spacious, very clean and very comfortable. Frontdesk staff is friendly and very helpful. However, breakfast is nothing to write home about, no fresh fruit is offered, and coffee is bland.

Business

10/10

Exceptional

08 Apr 2026

Donna

Thank you

Partner

10/10

Exceptional

07 Apr 2026

Margot

Clean and comfortable room. Helpful staff.

8/10

Excellent

04 Apr 2026

Jonathan

Hottest indoor pool in Cheyenne

8/10

Excellent

02 Apr 2026

Alvair

All good , I recommend

I liked it does not have carpet on the room

Partner

8/10

Excellent

31 Mar 2026

Patricia

The hotel is located in a nice area and close to shopping and dining. The hotel seems to be in good condition and I noticed there were renovations going on like new flooring! The room was clean and bed very comfy. The staff at the front desk were very helpful. I used the laundry facility (washer/dryer) but my clothes did not seem to get very clean or dry. Perhaps an upgrade on the machines would help. Overall, my experience was good.

6/10

Pleasant

29 Mar 2026

John

Not bad, not great

10/10

Exceptional

27 Mar 2026

Britt

My room was clean, and I had fresh towels for each day I was staying. Breakfast was typical of hotels that offer free breakfast, and it was hot and ready early as well as toward the end of breakfast time. The staff was attentive and friendly throughout my stay, and immediately took care of an issue with my room door.

Self

10/10

Exceptional

23 Mar 2026

Valerie

The beds were comfortable and the property was safe. The staff was very nice and accommodating.

Family

10/10

Exceptional

22 Mar 2026

Todd

Clean and quiet

Family_with_children

10/10

Exceptional

22 Mar 2026

Susan

Excellent service for a fair price. Very good front desk check in and out. Clean room and it was quiet. Pool area very clean as well!

Family_with_children

6/10

Pleasant

21 Mar 2026

Tiffany

House keeping needs a little better management. Cleaning in elevators and lobbies was non existent, very unsatisfied. Probably will not go back.

Family_with_children

8/10

Excellent

20 Mar 2026

Jennifer

The property seemed a bit dated. Sleeping that night was extremely difficult due to high winds (which are not the fault of the property) -- windows shaking, door banging. Staff was great, room was adequate.

Friends

10/10

Exceptional

19 Mar 2026

Nonceba

Clean room and nice breakfast. Staff was never at the front desk had to wait at least 15-20 mins before someone even came to help me.

Friends

8/10

Excellent

16 Mar 2026

Roberto

Clean room, all toiletries were included. What we didn’t like was the lack of food that was available at breakfast time. What WAS available was not tasty and even one of the muffins had green mold spots. Pretty disappointed about it.

Family_with_children

8/10

Excellent

15 Mar 2026

Mai

Clean room. Clean hotel. Wouldn’t mind staying there again.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Janet

Good

6/10

Pleasant

03 Mar 2026

Chrisara

Not as clean as I thought given the price. Staff were ok and continental breakfast was average.

10/10

Exceptional

25 Feb 2026

alexandra

good hotel

Family_with_children

10/10

Exceptional

23 Feb 2026

Marla

The room was nice and clean. The staff was also very nice and helpful with my questions.

10/10

Exceptional

21 Feb 2026

Joyce

Super. Beautiful place to stay.

Partner

10/10

Exceptional

17 Feb 2026

Joel

All great

Partner

2/10

Poor

09 Feb 2026

Jessica

The staff was great and friendly. But, my room did not have the proper emanates such as shampoo, soap, or a hair dryer. I had to go to the front desk to ask for these items and was given all of them, expect for the hair dryer. .

Leisure Pet

6/10

Pleasant

09 Feb 2026

Haylee

Staff was friendly. Room was dirty and had hair in bathroom and crumbs on floor.

4/10

Poor

05 Feb 2026

Marria

The room smell like dog really bad

Self

6/10

Pleasant

19 Jan 2026

Debbie

Our last stay in Cheyenne was a bit disappointing. The room was clean but care could be taken to get the dead millers out of the windows. The halls and elevator were in desperate need of a vacuum. The elevator had cereal in the track of the door. Seems like maybe the whole building could use some deep cleaning. I usually stay here for my trips to Cheyenne, but this time was very disappointing.

Business Family

10/10

Exceptional

31 Dec 2025

JoAnn

Wonderful place to stay.

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

Justin

Very spacious rooms

Leisure Family_with_children

6/10

Pleasant

03 Dec 2025

Sharlee

Staff were very friendly. Room was missing shower curtain and one of the window blinds were broken. Shower had great pressure other than the missing curtain. Jetted tub was nice until it kept turning off. It wouldn’t stay on longer than about 5 minutes. Bed was comfortable but the pillows were too poofy, we like pillows a little flatter. We didn’t try the breakfast but the area was very clean and tidy. Great price and easy to get to. Was close to where we had to go. Would probably stay again because it was budget friendly.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Layne

Barefoot friendly place. I didn't wear shoes at All the two days we stayed there. I go barefoot for my health. Staff was nice, rooms are clean. Typical Continental breakfast. Rooms on the back side have interstate traffic noise to deal with. I would suggest a room facing Walker st because of the noise.