Name: Embassy Suites By Hilton Flagstaff
Address: 706 South Milton Road, Flagstaff, 86001, US

6/10

Pleasant

16 Jul 2026

stephen

Cons: The property was a little dated. The furniture was worn and the hallway carpet smelled musty. The pool out of service.
ProsEmbassy suites great breakfast spacious rooms.
However I will always recommend ES.

Family_with_children

2/10

Poor

15 Jul 2026

Gilberto

Worst Embassy Suites we’ve ever stayed at.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Jaryn

no pool and did not clean all the way

Self

10/10

Exceptional

14 Jul 2026

W Phil

Breakfast was wonderful. Staff was excellent

Pet

2/10

Poor

12 Jul 2026

Robert

The worst hotel I’ve ever stayed in. Rooms and hotel are Extremely dirty and run down. The pool was not running in July which is crazy for hot it is. I would never ever stay here again.

Family_with_children

8/10

Excellent

10 Jul 2026

Artie

Ok rooms.

Family_with_children

10/10

Exceptional

08 Jul 2026

Coleen

Family and dog friendly.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Jill

We really liked it here! We only stayed on night and liked the location, cleanliness and comfort. The breakfast was delicious. I wish I would have called in advance about whether their pool was open. It was closed and I should have called ahead before booking. The breakfast was the best hotel breakfast we’ve had. Both in variety and quality of food. The staff were personable and efficient. It was a good stay.

Family_with_children

6/10

Pleasant

03 Jul 2026

DEBORAH

The rooms are run down and in need of maintenance. The bed spread was stained. There were stains on the walls. Big dirt marks on the walls. The carpet was very dirty. My husband walks barefoot and his feet were black. The room was definitely not up to Embassy Suite standards that we are accustomed to.

Partner

10/10

Exceptional

03 Jul 2026

Maricruz

The pool was not open. My kids were looking forward to use it, but we had to change plans.

Family_with_children

4/10

Poor

22 Jun 2026

Robert

Pool was out of service for the season - still under repairs

Family_with_children

8/10

Excellent

21 Jun 2026

Teri L

Probably is old and is in need of updating! Uncomfortable beds, ratty curtains, stained carpets and furniture! Just kinda gross! Would not stay again! Did not use the breakfast!

Family_with_children

4/10

Poor

20 Jun 2026

Krishna

We booked and laid a premium for a Hilton property in the area. We also selected from those options based on the one with an advertised hot tub.
When we arrived they had printed out and affixed to each room key that both the “pool and hot tub were closed to the season.” Seasonally closed but not updated virtually when booking (selling)?
Add issues - asked to confirm my Hilton honors were confirmed, and the staff chose not to look because I booked through another site that wasn’t the direct hotels.
Issues with upkeep begin at the door - the overhang into the main lobby is literally crumbling- check the construction tape.
I appreciate the Hilton product and this isn’t it.

Family

6/10

Pleasant

20 Jun 2026

Kristin

The property was fine, but there were holes in the walls and the drapes wouldn't stay closed! Some drawers wouldn't open at all and the bath wash was empty. We had no bath mat. We told the front desk about this, and she was polite but busy.

Partner

10/10

Exceptional

18 Jun 2026

Paul

Very Clean and cool room.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Francine

Run down

2/10

Poor

14 Jun 2026

amanda

We booked our room through Expedia and specifically chose this property based on a search for a pool/hot tub and breakfast included. We checked in to our room and it was serviceable but had not been deep cleaned in some time— the sofa was badly stained, large cigar sized burn holes on the carpets and what appeared to be blood spatters on the wallpaper above the bathroom sink. We went to the pool with our children only to see a sign that the pool was closed for the Season— Summer in AZ?! The pool closure is not listed on the Expedia site or the Hilton site. The front desk blamed Expedia for the omission and Expedia blamed the hotel for the omission. We had to explain to our kids that there would be no swimming and they were obviously disappointed. We were not offered any compensation for this by Expedia or hotel staff. Also the breakfast bar is terribly understaffed and omelets were served soggy, scrambled eggs were in a pool of water and they ran out of waffle mix both days. Neither the bar nor the breakfast fountain had Diet Coke either day we stayed. Overall overpriced and a dingy property. I’m not pleased with Expedia or Embassy Suites and won’t be doing future business with either company based on this stay.

Family_with_children

4/10

Poor

07 Jun 2026

Empire

Very outdated and not well maintained….. Needs A SERIOUS Remodel! The Hilton Brand is definitely tarnished.

Business Partner

10/10

Exceptional

07 Jun 2026

Frank

Very nice property

6/10

Pleasant

03 Jun 2026

Eleanor

The staff were all great. However the hotel is very old, and needs new furnishings, carpets, beds, etc. Felt like it was from the 70's

Partner

10/10

Exceptional

02 Jun 2026

Barry

breakfast had a lot of selections and the 2 room option was nice

Pet

8/10

Excellent

01 Jun 2026

CHARLES

Staff good
Breakfast good
Room dirty vents and loose shower control

Partner

2/10

Poor

31 May 2026

Jennifer

DO NOT STAY HERE! I was so excited to find an Embassy Suites as my family loves staying at them. I would have felt more comfortable staying in my car. This hotel is run down, dirty, and I only encountered 1 staff member that was nice and helpful. We had to move to a different room due to the fridge and phones not working. The new room had a headband from the previous guest on the floor, blood stains on the towels, loose tiles in the bathroom the cut my child, lights didn't all work, missing grout, a broken bathroom faucet I had to fix, a missing TV remote, and at least a 1/4 inch of dust on everything! Not to mention extremely outdated! The pool wasn't open, the manager reception was pitiful, and breakfast was a joke! Stay anywhere else but here! This may have ruined me forever on Embassy Suites!

Family_with_children

6/10

Pleasant

31 May 2026

Janice

Staff at the front desk and at dinner were nice and helpful. Rooms need more power outlets and the AC did not cool the room down. Good location but the hotel itself did not live up to what we expect from an Embassy Suites.

Family

6/10

Pleasant

30 May 2026

Vinod Ramdas

Good breakfast. Room was okay and Beds were not done for new check in.

Family_with_children

2/10

Poor

26 May 2026

Kelsie

The room was dirty, under the bed was trash and a burn mark from what I think was a cigarette. There was a stain on the couch that was large and gross, mold all on the side and roof of the bathroom and there was a hair on the bed. Apparently there were kids/ people above us that were in some kind of running race because the thumping was LOUD all night . We did call the front desk but they said there wasn’t anything they could do. Our room was hot as well and maybe they haven’t kicked the AC back on for the summer but I was so hot at night . The pool was out of season in MAY, so we had nothing to do when it was 95 outside all day. All in all it was a bust and we checked out a day early after my son’s tournament and I chose to bite the bullet and drive 5 hours home rather than stay another night miserable.

Family_with_children

4/10

Poor

24 May 2026

Gene

The room had been cleaned but there were stains on the carpet and couch. The art on the bedroom wall was dirty with writing on it. The lobby men’s room wasn’t cleaned for two days. The garage in the men’s room was overflowing and there was toilet paper everywhere.

Friends_and_family Family

8/10

Excellent

12 May 2026

Marianne

The room, the bed the sheets were clean and comfortable the bathroom needed lots of help repairs, etc. however, it was usable. The morning breakfast was amazing and pretty much all encompassing. The staff was good. The hotel just needs a major upgrade.

Partner

10/10

Exceptional

11 May 2026

Cody

Perfect for the night stay we had fun and it was perfect to where we needed to be

Family_with_children

10/10

Exceptional

04 May 2026

Douglas

Very Fresh

Friends_and_family Family

10/10

Exceptional

02 May 2026

Scott

Very convient location

Partner

8/10

Excellent

30 Apr 2026

KATHY

The check-in was good. The ladies that checked us in were very nice. The room was hideous. The bathroom toilet did not work and it had black mold inside the tank and black mold around the bathtub and was just a very beat up dirty looking room they did give us a new room and it was a step above that but the hotel in general is embarrassing to be called an Embassy suites it is not what you think you’re going to get when you reserve a room at an Embassy suites it’s old and dirty and needs remodeling badly. I would not stay there again.

Family

10/10

Exceptional

28 Apr 2026

Brandi

Was a very nice an relaxing stay

Partner

10/10

Exceptional

14 Apr 2026

Christopher

Breakfast was missing a few items, but overall, a great stay!

Business

4/10

Poor

12 Apr 2026

Megan

Very nice and helpful staff at check in. Great breakfast- especially with kids!

Family_with_children

2/10

Poor

09 Apr 2026

Grace

No one wanted to use that shower.. the room was not clean. There were awful stains on the pull out couch.. just change it out! The breakfast was probably the best part bcuz they had a grill.. other than that, the front desk staff had very little to no personality.

Family

8/10

Excellent

06 Apr 2026

Hillary

Overall, the hotel was nice and a good value. The property itself could use some repairs and updates. But the staff were kind/helpful and the location was ideal. I would stay again if we come back to the area.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Jason

The room was clean, but there was some unrepaired damage, namely, the door between the bedroom and bathroom.

Family_with_children

6/10

Pleasant

04 Apr 2026

Walter

Good selection, yes. Clean yes. Old plant. Gives embassy a bad name

Partner

6/10

Pleasant

03 Apr 2026

Roman

Staff is good. Old building. Bathroom needs remodeling and repair.

Family_with_children

6/10

Pleasant

01 Apr 2026

Doron

We've stayed at many Embassy Suites for our travels. I have to say this was the first time I was disappointed. The swimming pool and Jacuzzi were closed due to the season. That fact was not disclosed when making the reservation. We booked 2 queen beds suite. The beds size seemed narrower than a queen size (more like a full size). When we questioned the size at the front desk, they claimed those are queen size. The room had a musty smell. The windows weren't in working condition, the phone in the room didn't work.
The breakfast & happy hour were pleasant and with good selection. The lobby was nice & clean .

Family_with_children

6/10

Pleasant

30 Mar 2026

Nicole

Great breakfast with omelets made to order and belgian waffles. Cleanish room but the pullout sleeper was not sleepworthy. That person had a painful nights sleep.

Family_with_children

2/10

Poor

30 Mar 2026

Chris

This hotel is extremely dated. Our shower leaked all over everything in the bathroom and soaked our clothes. It’s not clean nor did it smell nice

Friends_and_family Family

4/10

Poor

30 Mar 2026

Jill

My family and I recently stayed at the Embassy Suites in Flagstaff over spring break. I specifically chose this hotel because we’ve had consistently great experiences with Embassy Suites in the past, which made this visit especially disappointing.

Unfortunately, this property appeared to be run down and in the middle of transitions, and it showed in both the condition of the hotel and the overall guest experience. It felt like the staff was not fully aligned or up to speed on operations.

We encountered several issues during our stay:

Our room key repeatedly did not work, and the side door key access was also unreliable. On multiple occasions, the door was propped open, which felt like a safety concern.
The pool was closed without any prior notice.
Breakfast was unexpectedly closed on our first morning, forcing us to purchase breakfast elsewhere before our planned day trip to the Grand Canyon.
The air conditioning in our room was not functioning properly—it reached 79 degrees and continued rising by checkout.
The ice machine was out of order.
The hallway had a strong, unpleasant mothball odor.

To make matters worse, when I contacted the manager by phone, the interaction was disappointing. The response was rude and lacked understanding or concern for the issues we experienced.

Overall, this stay did not meet the standards we’ve come to expect from Embassy Suites. I hope improvements are made, as the brand has delivered much better experiences for our family in the past.

Family_with_children

4/10

Poor

29 Mar 2026

Mario

We’ve stayed at other Embassy suits around the country and this was the absolute worst one. Room was old and ran down, happy hour wasn’t like all the others, breakfast was not that great either. Embassy really dropped the ball in Flagstaff, Az.

Family

6/10

Pleasant

28 Mar 2026

Jessica

The manager’s happy hour was nice, but the breakfast was a bit of a bust as the water/ice machine was broken and the paper plates were cheap/floppy that didn’t support the weight of the food. The eating area tables were also a bit messy. I think this Embassy Suites is due for an upgrade.

Family_with_children

8/10

Excellent

27 Mar 2026

Pauletta

Bartender was very polite and professional

Family

4/10

Poor

22 Mar 2026

Kate

Air conditioning did not work. Pool was not open. Not enough room for people and ran out of breakfast foods in the breakfast area. Room had horrible carpeting - did not take our shoes off except to sleep. Staff was friendly but could not help with air conditioning situation or offer refund.

Family_with_children

4/10

Poor

20 Mar 2026

steven

hotel is old, tired, and not in good repair. for example the A/C did not work in the room. the advice was to open the window! cannot do that on the first floor when the room sits next to a sketchy parking lot and there are no screens or bars on the windows. did not want to walk bare footed on the carpeting. too dirty and raged. stay awya from this hotel. most embassy suites are great. this one is terrible.

Partner

6/10

Pleasant

20 Mar 2026

Micheal

Outside looks good. But this is an older hotel in need of refurbishment. Halls smelled musty and railings and doors could use some paint.
The check-in was fast and easy. All staff I encountered were friendly and hard working.
The breakfast area has about 14 tables with four chairs each. This is a bit small for a hotel with 119 rooms. The food was good with a decent selection. Waffles were not available due to no batter. My omelets both days were very good.
Room furniture is showing its age in design and wear. The room did not have any USB outlets of any type.
The beds were comfortable. The bathroom needs more than one towel rack on the door.
This hotel has tons of potential if corporate would invest in an overdue renovation. The staff are working wonders to make this property work.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Fernando

.

Family_with_children

6/10

Pleasant

18 Mar 2026

Cynthia

After i was booked, desk clerk said the AC doesnt work so well, just open window. ??? We were on ground level. NO AC at all. When we asked desk about AC, they said \"sorry\". We were charged $10 a nite for parking. Plenty of parking. Not happy with that. Breakfast was better than most places however they were overwhelmed. Had to wait for eggs coffee oj utensils napkins. No place to sit. Ate breakfast in the bar. 2 comp drinks each day was nice. Room was fine

Partner

8/10

Excellent

14 Mar 2026

Marie

The room is kept clean even if you can see that the carpet and structure has seen better days. The staff are friendly and accommodating. I do wish the facility could keep the noise down, although I understand that it may be something that they cannot fully control. We would wake up from footsteps above our room ( I assume kids running around ). All in all the bed was comfortable and the location of the property is close to everything that you need.

Family_with_children

2/10

Poor

14 Mar 2026

Kathy

Matresses were awful air conditioning did not work. Our room was 88 in the morning. Broken towel rack holes on the ceiling by the sprinklers. Will never stay there again. Two towels for six people. Booked a suite and terribly disappointed.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Denise

Stayed one night after day at the grand canyon. Everything was perfect. Great room, free social, breakfast was grand.

4/10

Poor

10 Mar 2026

MARI-TESS

Small room. Old decor. Old odor. Dark lighting

10/10

Exceptional

07 Mar 2026

Shannon

Everything was good to my standards

4/10

Poor

05 Mar 2026

Trish

This hotel is very dated. Room was dirty. At check in we were told air conditioning might not work good but that it was cool enough out to just open our windows. We were on the first floor and windows had no screens on them. Very disappointed in this hotel

Partner

6/10

Pleasant

05 Mar 2026

Jeff

We chose this hotel because of the hot tub and mafe to order breakfast.however the hot tub was closed because its cold out and there was no made to ordwr breakfast due to something. Even the waffle machines were shut down.the room was very clean but run down thermostat hanging oit of the wall, carpet torn, bathroom ceiling peeling off.beds very comfy and staff was friendly enough.

8/10

Excellent

02 Mar 2026

Shirley

Nice staff quiet and clean

2/10

Poor

01 Mar 2026

John

Mold in the shower, no restaurants close by and bar closed at 7 pm

10/10

Exceptional

01 Mar 2026

Aiden

I always enjoy staying here when we are in Flagstaff. I is close to everything

Friends

2/10

Poor

27 Feb 2026

Dennis

The room was very neglected. The carpeting was stained and torn. The couch was so filthy that I wouldn't even sit on it. The furniture in general was worn and needs to be replaced. The AC didn't seem to work, but the windows did open. The room cooled down pretty quickly after opening windows. I really feel that I should receive a partial reimbursement due to how bad this Hilton property was. Oh, lets not forget the pool was closed and all the cigarette buds in the courtyard. I'm sure the staff is doing their job, but the room needs to be refurbished... demolished and then refurbished.

10/10

Exceptional

22 Feb 2026

Anna

The room was fine, plenty of space. The breakfast was good. The staff we communicated with were nice. The only issue we had was the room did not get made up during our stay. WE had to ask for extra towels and we had to ask that room be cleaned. They did give us extra towels and emptied garbage cans but that was it. They never made bed and never vacuumed

Friends_and_family Friends

8/10

Excellent

15 Feb 2026

William

Staff, Ellen was wonderful.
Loved the omlettes

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

James

Room was average. Heater was noisy. I was charged $10.00 to park. It was not part of the price. I wanted a copy of the Invoice and was told it was sent to my email. I still don't have my Invoice for my refund for my company. I doubt that I will stay there again. Better places to stay in Flagstaff that include parking and ask if I want a copy of my invoice.

Business Family

4/10

Poor

06 Feb 2026

Pauletta

There was no breakfast the morning we checked out

Leisure Family

4/10

Poor

02 Feb 2026

Aubrey

Never had enough towels, when room was cleaned did not give us more toilet paper, had to go to desk and get more same thing with the towels. Toilet was leaking from base told hotel and they id nothing

Leisure Family_with_children

2/10

Poor

01 Feb 2026

Loren

Horrible stay— it was very noisy, the beds were hard, the bathroom had loose floor tiles, wall papers were falling down, tub had a broken faucet, oh and breakfast was even worse. The breakfast area had no seating room because a bus full of college students. The food was disgusting, potatoes had long strand of brown hair hanging out of the warmer, eggs were water down, they had no sausages, pancakes were stale, waffle maker was not cooking the batter completely and the juice machine was broken. I was very disappointed with our stay.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Evette

Great services staff

Leisure Pet

6/10

Pleasant

19 Jan 2026

Sara

Staff was great and so kind. The hotel itself is dated, which in and of itself is not a real issue but the cleanliness was not great and that does not play well with dated and peeling paint and wallpaper.

The staff and location are what make this hotel. They could not ask for a kinder group of people running the hotel and working in the kitchen during breakfast.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Brian

The room was spacious and plenty of things to do in the area

Leisure Family

4/10

Poor

12 Jan 2026

Tiffany

The thermostat did not work in our room so called to front desk and they said they would send the maintenance guy but no show, left the room to run errands and came back and still nothing, room was freezing and temp was at 60. Went to the front desk again and she said no one said anything and to send a maintenance up. He couldn’t fix the thermostat so they moved us to another room but was unable to make key cards so had to wait to get escorted to our new room. Paid for a premium suite and was downgraded with no refund.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Marc

Friendly staff

Friends_and_family Family

2/10

Poor

08 Jan 2026

Gary

This was the worst hotel i've ever stayed in. Hard beds, thin walls, dirty carpet & furniture, peeling wall paper in the restrooms, living room tv issues, and tub faucet issues. It's time for them to renovate.

Leisure Family

10/10

Exceptional

07 Jan 2026

Cristina

Staff is super friendly. Appreciate the two complementary drinks. Parking is pretty good, more difficult later you get in. Easy to get in with multiple entrances though and safe since all require hotel key to enter

Business Self

8/10

Excellent

07 Jan 2026

David

Rooms are old but comfy

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Linda

The room was spacious, premium suite 2 rooms and parlor. But the room and furnishings could use a little TLC, for example, cleaning the caulk in the bathroom, patching holes in the walls, shampoo the furniture and carpet. Otherwise, the room was big and comfortable.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Francisco

Cleanliness and condition of the facility could be improved. The room was too hit and we couldn't get the ac to work so we had to open a window...in winter!

10/10

Exceptional

02 Jan 2026

Susan

The staff was excellent.

Friends_and_family Family

4/10

Poor

01 Jan 2026

Yolanda

The room and hotel felt outdated and neglected, appearing dirty and dingy. Towels provided were of poor quality. The TV kept losing signal and didn't work properly. I called the front desk, but they didn’t answer.

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Maria

Dirty hotal very disappointed never gave us new towels stains everywhere in the room ac didn't work....never again will i stay there or do i recommend it to anyone

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Ed

The hotel overall was okay. It is an older property showing signs of wear and tear. One big negative, given how many guests stay there, the breakfast eating area is too small, resulting in many guests having to wait for a table for a table. Additionally, tables are set fo only 4, larger families need two tables or split up. On a nice positive the staff did keep everything on the food side of breakfast well plentiful and the hot egg omelet were done well.

Leisure Family

2/10

Poor

30 Dec 2025

Daniel N Briana

Most horrible star iv ever had, only marisa the bar tender and anastasia were any help and kind. Summer and jessica who i believe are managers should not be there. I would not return until they get things under control there and fire summer and jessica, worst stay at an embassy ever.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Alex

Toilet clogged, no maintenance on duty at 8 am on Saturday. Breakfast: Cereal with no milk. They were out of milk at 7:30. Waffles no syrup. No seating

4/10

Poor

28 Dec 2025

Raymond

Unfortunately, the room was dingy. almost Every tile was broken on the bathroom floor way overdue for a remodel.

Leisure Family

10/10

Exceptional

28 Dec 2025

Bryant

Room was a good size. Breakfast was good and super busy.

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Johnny

The thermostat was set to 70 but never shut off when we first arrived and the room was hot. Window in sitting area of our room was in need of repair and very hard to open to cool the room down. Stayed on the first floor and the ice machine was on the second. Room was a little dark lighting wise and the bed was one of the hardest I have ever stayed on at any hotel.

Business_and_leisure Family

6/10

Pleasant

27 Dec 2025

Michael

Check in was quick and smooth. Shower had good pressure and got warm quickly. Decor is very dated. We had a reservation for 4 and only 3 towels in the room and the front desk told me they were all out for the night. Lots of dogs on the property, one of which left droppings on the walkway. Very close to train tracks and heard train horns throughout the night. Skipped the breakfast. I will choose another hotel next time I'm in Flagstaff.

Friends_and_family Family

4/10

Poor

26 Dec 2025

Diana

By 9am there wasn’t almost any food left, only bagels and bread and when we ask for at least cream cheese they told us there was no more (only what they took out at the beginning) this behavior is unnecessary and unacceptable, also the lady at the front desk on christmas was very rude and disrespectful, there was a sign to get a free beverage from the grab n go and she made me and my dad and kids put back the bottles of water we got claiming it was ONE per ROOM, when it clearly stated for guests (every guest at the hotel) displayed right in front of her, she acted like she didn’t even know what I was talking about and didn’t care to read the sign when I pointed that part at her, it was humiliating, I hope you put her in her place as I won’t be coming back to your hotel JUST FOR HER.

Leisure Family

6/10

Pleasant

26 Dec 2025

Bernadette

The room was okay. The sofa bed was horrible to sleep on. The breakfast was terrible. They had no forks (literally out of forks). Had to ask multiple times to refill coffee and various foods. The omelet station had no cheese and the cook was very rude. The person working the desk was just as rude and unconcerned. Will never stay there again.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Miguel

Inaccurate room details, room was very old looking, dirty. Said it slept 6, but was only had one bed plus a very old uncomfortable sofa bed.

Leisure Family

6/10

Pleasant

22 Dec 2025

Leticia

The HVAC unit was loud and wasn’t providing any cool air.

Leisure Family

2/10

Poor

22 Dec 2025

Irene

Receptionist was unfriendly, the property just seemed old so it didnt appear clean.

8/10

Excellent

22 Dec 2025

Nick

It was a good all around stay

Business

4/10

Poor

20 Dec 2025

Jeremy

Eggs were poorly cooked and cold despite just being brought out. Understaffed waited 45 minutes for omelette. Stains on couch and lap share. Carpets are disgusting.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

kathryn

Quick and easy checkin

Leisure Family_with_children

6/10

Pleasant

19 Dec 2025

Scott

AC in room.wouldnt work and was quite warm. Had to leave windows open. Breakfast buffet had good options but hot food was cold. Friendly staff.