Name: Festa Winter Palace
Address: Borovets, Borovets, 2010, BG

10/10

Exceptional

31 Jan 2026

Pene

We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.

4/10

Poor

21 Feb 2022

Elizabeth

The hotel is dated throughout. The staff were

Friends_and_family Family

10/10

Exceptional

07 Mar 2021

Verified traveler

Our stay was great. I definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

07 Mar 2021

Stanimir

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

Partner

10/10

Exceptional

17 Feb 2021

Ivan

Amazing hotel! Great location and such a good stuff! Definitely will come back!

Friends_and_family Friends

10/10

Exceptional

16 Feb 2021

Ivan

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!

Partner

8/10

Excellent

08 Feb 2021

Verified traveler

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.

Leisure Family

10/10

Exceptional

19 Oct 2020

Petko

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.

Leisure Partner

10/10

Exceptional

15 Mar 2020

Carl

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

Friends_and_family Family

8/10

Excellent

13 Mar 2020

John

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.

Friends_and_family Friends

2/10

Poor

24 Sep 2019

Tenna Ann

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...

Family

4/10

Poor

29 Jul 2018

William

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.

6/10

Pleasant

14 Jul 2018

Verified traveler

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my \"turn on TV skills\" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault.
Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.

Family

10/10

Exceptional

01 Mar 2018

jon

better than recent reviews

Recent improvements Free outside parking available

10/10

Exceptional

26 Feb 2018

peter

Third consecutive visit

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.

Family

8/10

Excellent

02 Feb 2018

Alan & Debbie

Great position near slopes

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.

10/10

Exceptional

05 Jun 2017

Aleksandar

Excellent experience

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.

Family

10/10

Exceptional

21 May 2017

Aleksandra

Great time in Borovets

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time

Family

8/10

Excellent

10 Apr 2017

Kieran

Bit of a trek to the slopes and ski rental places, but doable

Family

8/10

Excellent

04 Apr 2017

Krasimira

Great choice; close to the ski slopes

Good room size; great location; excellent breakfast
No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller