Name: Rila Hotel Borovets
Address: Borovets, Borovets, BG

10/10

Exceptional

02 Aug 2026

Vlada

Amazing staff, properly, amenities, location and nature!!! And dining!!

6/10

Pleasant

20 Apr 2026

Melona

The stay was ok, nothing special. No one went above and beyond. Not the best customer service but was not bad either

Family_with_children

10/10

Exceptional

26 Mar 2026

Alexandra

We loved our stay at Rila! It was the best location for the slopes & we loved the huge variety of food we were offered for breakfast and dinner!
We loved the surprise of having a live singer in the lounge downstairs after dinner, it was a lovely addition to some of our evenings!
Our room was really spacious too & staff were really helpful at reception when we needed anything!

Partner

10/10

Exceptional

24 Mar 2026

Alice

Everything excellent. It’s a very large hotel so breakfast very crowded at the weekend but plenty there. Location excellent, facilities excellent. Only downside is the noise from the local bars at night. Amazing cocktails in the lobby. Food not so great in the lobby but excellent at the Terrace on the 2nd floor.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Chris

Great location. Clean and modern hotel. Plenty of amenities and the breakfast was really good. Very helpful staff. A little noisy from the bars at the front pumping out really irritating music late afternoon/early evening. Don't go for a mountain view room if you want a quiet evening in your room.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Joanna

A great stay with a touch of luxury

8/10

Excellent

02 Mar 2026

Jennifer

Really lovely hotel but ski hire staff incredibly rude, rooms on the front of the hotel very noisy and slope view doesn’t always mean slope view as I was told to go onto my balcony and look left to see the slopes 🙄 view from room was dirty rooftops and messy car parks.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Ronnie

A thoroughly enjoyable experience- a very well organised hotel! Great food, staff and accommodation and the slopes out the door were perfect x

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Ivana

Good overall

10/10

Exceptional

13 Jan 2026

mordechay

Beautiful hotel, welcoming staff, large and beautiful rooms, excellent spa, large pool, impressive sauna room

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Dean

Amazing

Leisure Family

10/10

Exceptional

08 Jan 2026

Richard

Brilliant for families learning to ski

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

kremena

Amazing experience!!!

10/10

Exceptional

18 Nov 2025

Carlie

The hotel is beautiful and the location is perfect.

Leisure Family

10/10

Exceptional

09 Nov 2025

Rumen

Great for families

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Derrick

Absolutely amazing time we had at this venue. It is a sku resort town in the mountains & the buffet style meals were incredible.

Leisure Family

10/10

Exceptional

25 Oct 2025

Rachel

All was excellent! The staff was friendly and helpful. The hotel has a lot of things to offer as amusement and some good restaurants outside. We enjoyed this hotel very much. The only problem is the little rooms and the tiny bathroom. Not comfortable.

Partner

4/10

Poor

23 Sep 2025

Tamar

Great location. Terrible service. The room is poor and simple. The bathroom very tiny we can’t move. We complete time that we got a resume already check out . Very very disappointed . No cost affected!!

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Manuil

Highly recommended for the overall experience and range of amenities.

The rooms were modern, recently updated, clean and functional. View of the mountain was splendid.
The terrace restaurant was outstanding in both service and quality, including drinks, cocktails and desserts.

The pool is half Olympic size, flanked by two Jacuzzis and enclosed in a beautiful still.. The spa offers a range of hot/cold exposure plus massages and other services.

Kids (and adults) can enjoy the arcade and billiards rooms. Plenty of outdoor seating and indoor lounging area. Generously stocked breakfast and lunch buffets.

Leisure Family

6/10

Pleasant

16 Aug 2025

Martin

They lied about pay-on-arrival, charged the card one week before arrival.

Leisure Family

6/10

Pleasant

10 Aug 2025

Paul

Friendly and helpful staff, but wifi often ultra-slow or non-existent - an on-going problem reception told me. And this $200/night hotel warns guests they'll only get one sachet of instant coffee in their room for the whole stay!

Leisure Self

10/10

Exceptional

03 Aug 2025

Stephen

Pleasant family stay

Very happy with the hotel, this is our 3rd stay. Promptly accommodated my requests. Cleaning and fresh towels (if you wanted) every day, good spa and pool, food was ok, would definitely return. No film channel in English was the only negative.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Michelle

A

Leisure Family

10/10

Exceptional

24 Mar 2025

Kiersten

Brilliant hotel for families and close to everythi

Room was cleaned every day and fresh towels. Food was brilliant for buffet breakfast and dinner. Lunch in lobby bar was great. Reasonable prices. Some items cheaper here than in other bars.
Pool was great, very busy at peak times. Had a view of the resort. Comfortable beds, plenty of space. Small fridge. Hooks and shelf above radiator to dry ski gear. Loved it here!

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Keila

Amazing experience! Loved my stay, hotel is beautiful, clean, right in front of slopes.
Friendly Staff!

Self

8/10

Excellent

13 Mar 2025

Mark

Hotel is great in excellent location, all the staff are helpful. The only gripe is no aircon, the hotel is very warm. With the noise from the rest of the resort leaving the window open isn’t an option.

Partner

6/10

Pleasant

01 Mar 2025

Stefan

Please make the buffet breakfast earlier, or provide room service.
7:30 breakfast opens, slopes open at 8:30. It’s a complete and utter rush for breakfast and ski locker.
Make breakfast 7am or earlier

8/10

Excellent

23 Feb 2025

Veselin

Excellent location but comes in for a price.

Leisure Family

8/10

Excellent

23 Feb 2025

David

We enjoyed our stay in Hotel Rila Borovets. The room, and the bathroom especially, were on the small side. That said, it’s right by the slopes and you can pretty much ski right into the hotel. We took the half board option, which was very convenient. There’s a wide variety of options, though hard to get the waiters to serve you drinks.

The hotel has the reputation as the best one in Borovets. We enjoyed our stay, and would likely stay there again if we return to the resort

Leisure Family

10/10

Exceptional

30 Jan 2025

Simon

Superb hotel, location is excellent with very modern facilities. Friendly staff, with a great breakfast selection. We wouldn’t stay anywhere else in Borovets if we were to return. This is isn’t about the hotel but Borovets resort needs to start investing in new lifts etc - the lift pass cost has increased and the facilities should too. That’s why we wouldn’t return to the resort!

Friends_and_family Friends

10/10

Exceptional

20 Dec 2024

Bogdan

Full package luxury and fun!

Family

10/10

Exceptional

17 Jun 2024

Yong An

Service, Room and breakfast was amazing. I really enjoyed stay there.

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Nicole

Stayed end of April and was a ghost town (off season). But still very pleasant staff and wonderful facility.

Leisure Family

10/10

Exceptional

22 Apr 2024

Walter Yugo

Good hotel. Very close to ski station. We loved it

Leisure Family

10/10

Exceptional

03 Feb 2024

Barry

Excellent location

Leisure Family_with_children

8/10

Excellent

31 Jan 2024

Desislava

I have been in Rila hotel few times over the years but mostly in the summer. I love the location because it is right in the middle of everything. I like how the hotel has been renovated and is constantly improving. The breakfast is great and has variety of choices. However the recent prices I think was a bit too much for the quality provided. The beds need to be improved as not comfortable. Also another thing I really was disappointed from was the thick ice in front of the property and on the whole parking lot. For such a major and expensive hotel, this shouldnt be an issue, the parking should be cleaned and the front of the hotel also. It is not something impossible. Other than that it is a nice place.

Leisure Family

8/10

Excellent

31 Jan 2024

Barrington

Most convenient accommodation, as well as fantastic facilities

Leisure Friends

10/10

Exceptional

10 Jan 2024

Jelena

You can rent skiing gear at the hotel and also buy a ski pass. Any equipment you bring they will keep safe. We had a superior room (two adults, two children) and the room size was just perfect. They give you a welcome tea and coffe, also ketle is available in the room which is very convenient. Ski lift is in front of the hotel, and there is pleanty of tracks available from there. Ski school is also next to the ski lift. Overall everything was perfect and we will come again next year!

Leisure

10/10

Exceptional

05 Jan 2024

Dirk

Great hotel, ski slope literally on doorstep. Ski rental/storage guys brilliant, excellent breakfast buffet, delicious Xmas and New Years eve dinner & entertainment, spa facilities very good, beautiful terrace, kids club wonderful. Perfect room. Extremely professional Ski school for our 7 year old son, Fantastic skiing, only one point to mention…WiFi unstable and frustrating at times

Leisure Family

10/10

Exceptional

26 Nov 2023

Fraser

This Hotel is really nice now the renovations have been done, whilst it was a quiet time(pre season) the staff were great, the spa was very clean and a good selection of sauna, Turkish Bath, steam room chill room relaxation area, pool was warmer than we remember and whirlpool clean. The bar had a great selection of food, the terrace bar is great, and breakfast is vastly improved on years gone by. All in all great stay and lovely hotel

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2023

Ian

After the renovation this hotel became excellent. Modern, clean rooms, outstanding breakfast buffet, polite staff and free-self parking. Also great slope-view rooms - very peaceful and relaxing.

Leisure Self

8/10

Excellent

08 Jul 2023

Colin

Great location

10/10

Exceptional

03 Jun 2023

Ivaylo

Very close to the ski slopes/lifts.

Leisure Family_with_children

10/10

Exceptional

06 Apr 2023

Veselin

Top level , everything was amazing !

Friends_and_family Family

2/10

Poor

19 Feb 2023

Borislav

The rooms were badly heated in the evening and my kids got sick. i spoke to the property manager and thy said this is Hotel policy to reduce the heat in the evening! This is just ridiculous.

Leisure Family

10/10

Exceptional

07 Feb 2023

Michael

Lovely hotel ideal for skiing. Nice rooms, good breakfast. Great pool.

Leisure Friends

10/10

Exceptional

04 Jan 2023

Mona

Christmas Holiday with family

This hotel is the right place for families with kids. Borovets is a small town for skiing in winter. The Hotel offers so many activities after 15:00 for kids. They never felt bored.
We are so thankful for the amusement team who always madr effort to amuse the children with different activities besides the pool and free access to jacuzzi. Although the pool was quit cool. We'd difinitly come back to this cosy and warm hotel.

Friends_and_family Family

10/10

Exceptional

17 Dec 2022

Stoycho

Thanks very much all the best

10/10

Exceptional

15 Sep 2022

Matilda

Very good location

Leisure Family

10/10

Exceptional

14 Sep 2022

Biser Vurov

Great

Business

10/10

Exceptional

23 Aug 2022

Yordan

It was very nice stay!

10/10

Exceptional

11 Apr 2022

debby

best hotel

amazing hotel - best location, very clean and vert nice/ love it - i will return...

Friends_and_family Family

10/10

Exceptional

10 Apr 2022

barry

Excellent breakfast !! Full English every morning to set me up for the days skiing
Spa very good as was the pool

Leisure Family_with_children

10/10

Exceptional

21 Mar 2022

Jenny

Perfect!

Lovely hotel with everything you could need.

Partner

10/10

Exceptional

20 Mar 2022

Adam

Very good

Leisure Friends

10/10

Exceptional

09 Mar 2022

Mufaddal

Lovely stay and great location for borovets

Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception!
Overall amazing stay

Friends_and_family Friends

10/10

Exceptional

09 Mar 2022

Rishi

Overall beautiful and amazing stay

Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception!
Overall amazing stay

Friends_and_family Friends

6/10

Pleasant

21 Feb 2022

James

The hotel has improved significantly since my last visit, but there is still some room for improvement.

1) Coffee at breakfast is disgusting. In this day and age I would be ashamed to offer such a nasty concoction.

2) Family friendly but not family focused. In the evening there are hordes of feral children running around screaming because there is no organised care or entertainment for under 18's.

3) Seating plans at meal times. Too many tables set up for 6 or 8 not enough set up for 2 people. Pre-covid sharing a table with strangers might be a good thing, a change to talk to people, but now days no one wants to share a table.

On a positive note:

1) The range of food on offer in the evening is impressive although I think the quality falls just a little short for the price. Breakfast is great with the exception of the disastrous coffee and the troubling scrambled eggs.

2) Rooms are well presented.

3) Covid safe measures are in place.

4) Heated outside smoking tents are great.

5) One stop shop for ski lessons, lift pass, equipment hire.

Leisure Family

10/10

Exceptional

19 Feb 2022

Abigail

Great stay

Fantastic location clean and good condition. Food amazing and was very tasty

Friends_and_family Friends

10/10

Exceptional

14 Feb 2022

Olivia

Great

Leisure Friends

10/10

Exceptional

13 Feb 2022

matthew

excellent hotel very clean and modern staff all very friendly will definitely be returning in 2023

Partner

6/10

Pleasant

25 Jan 2022

Tifany

The room is new and nice the bathroom is wat to small and inconvenient, you van bátelo move around and everytime you shower there is water all over the place. Always made sure that your significant other who you are sharing the room knows that you are on the toilet otherwise you will be hit with the door.
The service was very disappointing, the staff is very little and they seem like that can learn to be nice to customers, front start to finish of our stay we always felt mistreated. Just a very few exceptions to this.
The hotel has a larger capacity of rooms than dining so prepared to wait up to 10 min or more for a table if the hotel is full.
The dinning is just terrible… anything we ordered was pretty disappointed and badly cooked… I order a Tuna with vegetable… they brought it cold and the vegetables burned… I ask them to fix it they just reheated the same plate so now the tuna was over cooked and well vegetables where black… my husband ordered a spare ribs they where the tiniest and the fries basket was half filled with paper.
Then we decided to visit other restaurant in the hotel… so I could order something as I couldn’t eat in our first restaurant. I ordered a Pasta which consisted of a lot of spaghetti toss in oil, one and a half cherry tomatoes and a little sprinkle of cheese served in a plastic box as I ask to take it to the room. The box was melting from the heat of the oil and I have to ask again for plate and cutlery.
Just avoid this hotel if possible.

Leisure Partner

8/10

Excellent

21 Jan 2022

Beverlyn

Family Friendly Hotel

Everything was good. Customer service isn't 5-star but typical and quite expected in Bulgaria.

Room was comfortable. The food was tasty and they have a wide selection. It's a kid-friendly hotel.

The lobby restaurant staff weren't as friendly, some of the staff at restaurant on the upper floor were nice.

Location is great. Easy access to the ski area.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Verified traveler

This is a very good hotel that could be excellent with some minor tweaks. First let me start with the good stuff.
POSITIVES
1) Great location--the ski lift is literally outside of the hotel:) and the hotel is located in the very heart of the Borovets ski resort.
2) Kids Club--my kids loved it. It is open from 4-10PM daily and the animators (especially Dar) are great!
3) Spa-- there are 4 saunas, one Turkish Bath, one steam room, a pool (all included), and excellent massage services (for extra pay)--it was great to relax in the spa after a long day skiing, but there were some issues..read more below
THINGS TO IMPROVE
1) WIFI--the wifi in the lobby of the hotel was good, but in our room the signal was very weak and it disconnected every 5 minutes so we basically had no wifi--even though the hotel is advertised as wifi inclusive
2) Spa Management--The spa facility is great, but is not well managed--especially at night when it gets busy there is a sense of anarchy---kids are allowed to go into the saunas and horse around making a lot of noise and causing a lot of commotion (technically, kids under 12 are not allowed, but this is not observed); NOISY-technically there are signs that the SPA is a quiet area, but the sign reminding people not to use cell phones and speak loudly is poorly placed and none of the stuff reminds guests to observe the rules; PLASTIC CUPS--at night the spa at times feels like a pub--with plastic cups all over the floor and the benches....not good!

Friends_and_family Family

8/10

Excellent

03 Jan 2022

Sandor

The only thing we were not satisfied with was the kids' club and the children play-area. Broken and un-usuable toys and play-sets, dirt and very unfriendly staff. Except one person, no-one played or talked or smiled at the children.The did not inspire the kids to play or draw, but put paper and toys away and only interacted with the children when they were leaving. I would definitely request change in their attitude and how they handle the kids

Leisure Family_with_children

8/10

Excellent

01 Jan 2022

Jacqui

Rooms were clean and of a good size. Recently modernised. Hotel does not have interconnecting rooms, but allowed us 3 rooms next to each other - as travelling with a child over 12, they have to have their own room which annoyed us, as there was a spare bed in each of the rooms.
Breakfast included and was sufficient
Had Xmas Day dinner at the hotel which i would next time give a miss as the quality of the food wasn't good, and the service for the drinks was really poor that night.

Leisure Family

10/10

Exceptional

22 Dec 2021

Micheal

Great hotel and very clean and efficiant

Leisure Self

10/10

Exceptional

19 Nov 2021

mr fhw

Excellent Hotel

It was many years ago that we last stayed in this hotel, and we were delighted with the renovations that have taken place, obviously it was quiet, being pre season but it was extremely clean and tidy, the rooms were fantastic, the Spa was great, our only very small gripe was that we had booked two massages, and on turning up.......no booking so a bit of a communication mess up. Breakfast was very plentiful overall we both felt 5/5

Business

10/10

Exceptional

09 Nov 2021

Verified traveler

Great weekend away

The service was exceptional and the hotel is fully renovated with all amenities being great. Fantastic stay for a weekend - would highly recommend.
Pool and spa area were clean and in great condition.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2021

Kyle

Fantastic, recommend

Absolutely loved it - the hotel is located at a beautiful location, facilities and rooms are modern, it is very spacious. Deeply recommend.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2021

Verified traveler

Modern interior,great facilities, perfect location, delicious meals, outstanding service. Highly recommend

Leisure Friends

10/10

Exceptional

05 Mar 2020

Luke

The best spot in Borovets. Ski in ski out. Great food on the balcony and located close to all the bars

Partner

8/10

Excellent

26 Feb 2020

Verified traveler

Brilliantly positioned at the base of the piste. True ski in ski out. Fantastic view from balconied rooms. Ski storage on site saves lugging boots etc. Really good showers, lovely pool, social lounge area with log fire.

Leisure Family

10/10

Exceptional

26 Feb 2020

Jonathan

Perfect.. Hotel Rila

First family ski trip. The hotel was fantastic. Rooms excellent. Food lovely, staff were really helpful and pleasant. Right on the slopes. It was perfect. Highly recommended!!!!

Friends_and_family Family

8/10

Excellent

09 Feb 2020

Mosheir

Excellent location, Excellent premises , you don’t need nothing outside the hotel. Family oriented .
The only downside is the Service standards for 4* are definitely different from any expectation, so don’t be surprised .

Friends_and_family Family