Name: Hilton Garden Inn Tupelo, MS
Address: 363 East Main Street, Tupelo, 38801, US

4/10

Poor

16 Jul 2026

kevin

Property is in the middle of renovation, it should be closed temporarily: noise few parking spots ...

6/10

Pleasant

15 Jul 2026

Rick

There was too much construction the construction equipment took up a lot of the parking area had to go on other property to park. cold breakfast only unless you wanted to buy from a vending machine and put it in the microwave
Was not very satisfied at all

Partner

10/10

Exceptional

07 Jul 2026

Lee

Great staff, very helpful with any need. Clean and comfortable room.

8/10

Excellent

28 Jun 2026

Claus

Under construction, but staff did well under difficult conditions.Bridget was perfect

Partner

10/10

Exceptional

28 Jun 2026

Cathy

What more can you say than 5 stars? Loved my stay

8/10

Excellent

28 Jun 2026

Steven

The property was under construction. The lobby, restaurant and bar all closed. I will stay here again but would have like to have known about the major renovations at time of booking.

Friends

2/10

Poor

28 Jun 2026

Cindy

The air conditioning unit was not working. I reported it twice and. The lady said she would send maintenance up and never did. I slept hot! There was a roach in my room. Worst experience ever!

Partner

10/10

Exceptional

28 Jun 2026

Kenneth

Hotel being remodeled...but staff was the best with it...very limited on amenities....staff was awesome front desk rocked..

Partner

2/10

Poor

17 Jun 2026

Teresa

under major construction. no pool. no lobby’s, no restaurant, elevator was out, temporary wooden wheelchair ramp broken, no umbrellas on tables outside.. hot, difficult entrance through side door, front lobby doors unavailable
all around terrible experience
the staff did apologize and try to accommodate, butNo way was this worth 200 a night!

Friends

2/10

Poor

15 Jun 2026

David

Did not like anything. It was treble. Don't stay there.

Self

6/10

Pleasant

15 Jun 2026

Brooke

The property is being renovated. Ice machine was broken.

Partner

10/10

Exceptional

12 Jun 2026

SUSAN

So fun to stay here. Food was great. Wonderful atmosphere

Partner

6/10

Pleasant

12 Jun 2026

Brian

It's walking distance from everything in FairPark...major renovation going on that was not mentioned...they weren't even booked up during the Elvis Festival, likely due to the renovations.

Friends

2/10

Poor

07 Jun 2026

Gladys

If you do not make to your first night for some reason they will cancel your room as a no show.I had prepaid and got charged again.They were remodeling the hotel.The a/C did not cool the room well.

Partner

4/10

Poor

07 Jun 2026

Gary

Would have been nice to know hotel was under renovation before booking. No amenities available. To be a Hilton property and the price was very disappointed. We even tried to find another hotel and pay double since it was too late to cancel this room.

6/10

Pleasant

06 Jun 2026

Brandon

Construction was quite intense

Family_with_children

10/10

Exceptional

05 Jun 2026

Wade

The staff was amazing …the room was super clean just a lot of construction

6/10

Pleasant

30 May 2026

Mark

The hotel was being remodeled; other than the room it was kind of a mess. It would have been nice to know before booking.

Friends_and_family Family

4/10

Poor

29 May 2026

Shajuantis

the tub was absolutely disgusting didnt even shower but other than that aint really a problem

Friends

4/10

Poor

24 May 2026

Vivian

I wish I had know it was going through renovations before I booked. There was a strong smell no matter where you went. Soon as we entered our room it smelled like chemicals. In the hallway a new bad smell. In the main area. I have been at hotels with renovations but this is probably one of the worst ones. The smells really affected my headache.

Family_with_children

10/10

Exceptional

22 May 2026

jeremy

They are under construction right now, but my stay was still excellent and I will stay here again. The hotel is centrally located to downtown within walking distance of bars, good food, farmers market. The staff were friendly and eager to assist with any issue.

Self

10/10

Exceptional

17 May 2026

Samantha

I enjoy my stay every time. The staff is amazing

Partner

6/10

Pleasant

16 May 2026

Victoria

I lived in Tupelo for most of my life, so I liked the hotel, but I didn't realize there was construction. Otherwise, I would have chosen another hotel because the amenities were unavailable.

Partner

4/10

Poor

16 May 2026

Jamie

They only stated the pool was closed. They are under major reconstruction with no amenities available and arent informing guests. They say a manager will call you back and you hear nothing. One staff admits that everything is pretty vague on the website and not really statung how much construction is going on.

Partner

8/10

Excellent

14 May 2026

Thomas

The property was undergoing a major renovation at the time we arrived. The property did not share that fact when we made the reservation. Access to the room was somewhat difficult due to the ongoing construction. Good room, large and well furnished, just as we had requested, thought the furniture was a bit dated and worn. We had to dust all the surfaces on arrival, which is typical when drywall construction is going on. The noise, however, was well controlled. No breakfast, which is usually a big plus for the Garden Inn. The staff remained pleasant and helpful during the chaos, which made the situation more bearable. The most difficult part was the low availability of luggage carts and the poor condition of the ones they had.

Partner

10/10

Exceptional

09 May 2026

Dorothy

The property was under renovation, which explains some of the dust and dirt. However, the tub in room 230 definitely needs to be replaced. I asked the staff if that room had already been renovated, and they said yes, but the tub is badly rusted and should have been replaced as part of the renovation.

Friends_and_family Friends

6/10

Pleasant

07 May 2026

Marty

Just didn’t meet my expectations of a Hilton 😢

Partner

10/10

Exceptional

04 May 2026

Sandra

Staff was very helpful

10/10

Exceptional

30 Apr 2026

Tiffany

Perfect location for attending a concert!!

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

Maria

Hotel under construction no morning breakfast and doors walkways under construction

Self

6/10

Pleasant

25 Apr 2026

Kelly

On a regular operating day, the hotel is probably excellent! However, for my stay, the hotel was under renovation which left everything messy, smelly, and lacked the typical amenities!

Self

10/10

Exceptional

25 Apr 2026

Walter

I was a little disappointed that breakfast wasn’t available due to renovations being done on the property, but I completely understand the need for updates. Aside from that, everything was great. The staff was friendly, welcoming, and made our stay enjoyable. I would definitely stay here again!

Partner

6/10

Pleasant

22 Apr 2026

Donna

There was NO restaurant, bar, nor any public space. THIS HOTEL IS UNDER RENOVATION. Constant noise from 8 am to 6 pm. Not nearly worth the price.

Partner

8/10

Excellent

21 Apr 2026

Billie

Most convenient for events at Cadence. Many restaurants within walking distance but make reservations in advance if there for an event. Currently Undergoing renovations so be prepared for some daytime noise even on weekends. Clean, comfortable and quiet at night even w full house. Drinks in lounge area were good, cook yo order breakfast was good. Friendly staff with efficient check in and out.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Tiffany

My room was very nice and clean and the bed was very comfortable.

Partner

10/10

Exceptional

19 Apr 2026

Dinah

Even though the hotel is being renovated they offered great accommodations.
This hotel is close to restaurants, shopping downtown and the arena.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Laura

Under construction, no breakfast, tub wouldn’t drain. The staff was very friendly but no breakfast other than the Jimmy Deans microwavable sandwich for $5. Free water, coffee, and tea. The absolute perfect spot if you are going to Cadence Arena!

Family

8/10

Excellent

16 Apr 2026

Nicole

The room was great. The only complaint I have was they only served breakfast. Breakfast was a little pricey. Renovations were going on at the time and they would cut the water off for a couple of hours. Not informing guests ahead of time when the water was going to be off. Other than that our stay was great.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Franeisha

No breakfast parking great

6/10

Pleasant

09 Apr 2026

Valerie

I had a major problem booking with Expedia.

Family

8/10

Excellent

24 Mar 2026

Heather

Due to construction there was no access to the business center nor were there lobby bathrooms available although this is temporary it was a little inconvenient. However, staff were super friendly and supplied me with a wifi connection and offered up lobby space so I could work. I did decide to work in my car since I arrived before check in and the construction was noisy.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Christal

Easy parking, tons of restaurants within walkable distance.

10/10

Exceptional

17 Mar 2026

Margaret

Construction present pool unavailable
All in all great location .

Partner

8/10

Excellent

14 Mar 2026

Felicia

I chose this property because it was closest to the Cadence Bank Arena; we went to a blues concert there.
I loved the fact that we could walk from the hotel to the Cadence Bank Arena.
I loved that I didn't have to go to the front desk for anything because I'm a Hilton Honors member.
I didn't realize that the hotel was under construction. Around 9am, we hear drilling, knocking and banging. Thankfully, I was already up and moving around. But, my best friend was not. The noise woke her from her sleep.
This was my only complaint.

Friends_and_family Friends

2/10

Poor

08 Mar 2026

Derek

So much construction which made lots of noise. Front desk did NOT tell us about renovations and noise or we wouldn’t have stayed there. Such a waste of money. Also the dog fee is too high at $50.

Family_with_children

10/10

Exceptional

24 Feb 2026

Cheryl

Clean!! Great staff!

Partner

2/10

Poor

22 Feb 2026

Carrie

Absolutely horrible. There was demolition going on, which was not disclosed until actually getting to the room. The entire floor had Sheetrock, sharp metal objects, trash everywhere. The bath tub was dirty, hair on the floor, and no soap or shampoo in dispensers. I tried to cancel after finding all these, but was declined. My daughter was scared to go to the room because of the conditions. Loud demolition noises and tools all throughout the day with men moving objects. It was very hard to even go in and out of my room. There was a man lying on the floor at the end of the hall at one point watching his phone. Extremely unprofessional and I highly discourage anyone staying there.

6/10

Pleasant

14 Feb 2026

Mohammad

Excellent location

10/10

Exceptional

01 Feb 2026

Bobby

Yes

Business

8/10

Excellent

28 Jan 2026

Ashley

Room was clean. The staff was friendly considering being in the middle of a winter storm. The room was upgraded and family friendly.

Leisure Family

10/10

Exceptional

27 Jan 2026

Dany

The staff are really nice. Always smiling and ready to help. Thank you!

Business

10/10

Exceptional

26 Jan 2026

Nicole

Excellent

4/10

Poor

25 Jan 2026

Marquita

Room was not clean.

Business

10/10

Exceptional

17 Jan 2026

Beverly

Staff polite and professional. Very clean lobby, hallways, and room.

Leisure Family

2/10

Poor

17 Jan 2026

Jason

Room is in need of repair to many to even list …. The mattress was as hard as sleeping on the ground and to top it all we were awaken at 6:30 in the morning to load banging, saws running due to some type of work being done that guest was not notified about … stay across the street if your thinking about this hotel … never will my family stay there again

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Candra

Great location, quiet, I love trains had a view from my room, great shower pressure

Leisure Self

10/10

Exceptional

01 Jan 2026

Amanda

Stayed here during New Year’s party on Main. Was able to walk downtown easily. Didn’t wake up in time to eat breakfast. Love the 12 pm check out time

10/10

Exceptional

01 Jan 2026

Verdonna

The location was perfect! Restaurants within walking distance. Rooms clean, beds were great.

Partner

10/10

Exceptional

27 Dec 2025

Elizabeth

Wonderful room

10/10

Exceptional

26 Dec 2025

Shawn

The Hilton Garden Inn Tupelo was a very nice hotel, especially for the price. It’s conveniently located and close to everything we needed, which made getting around easy. The staff were extremely friendly and welcoming, and the room was huge, clean, comfortable, and well laid out. Overall, it was a great stay and I would definitely choose this hotel again when visiting Tupelo.

Partner

2/10

Poor

22 Dec 2025

Dana

I did not stay, when I checked in, I was given the wrong room that I paid for and when I went to the room it was filthy, the bed was dirty and wrinkled, and there was trash in all the trash cans, I tried to change rooms and they would not let me unless I booked a whole new room and paid for a 2nd reservation. I could not stay in the dirty room and didnt have any money to book a 2nd reservation so I did not stay.

Leisure Partner

10/10

Exceptional

21 Dec 2025

corey

Everything was great from the check in, room, and check out. Hotel is in a great location which makes it easy to get in and out of. Would definitely stay here again!

Partner

10/10

Exceptional

02 Dec 2025

DiAnn

Clean room, close to road. Good breakfast

Self

10/10

Exceptional

29 Nov 2025

Jesus

Clean and remodeled room, front desk staff was very welcoming

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Rich

Fantastic!!!

Leisure Self

10/10

Exceptional

17 Nov 2025

Deborah

Clean room, friendly staff. Breakfast was outstanding

10/10

Exceptional

02 Nov 2025

Tara

Courteous staff

10/10

Exceptional

28 Oct 2025

Teresa

The staff was awesome!

6/10

Pleasant

15 Oct 2025

Denice

Just so so

Business

8/10

Excellent

11 Oct 2025

Constance

Bed was really hard and not that comfortable

Partner

10/10

Exceptional

27 Sep 2025

Jennifer

I had a lovely stay at the Hilton Garden Inn in Tupelo, MS. I’m so glad they’re dog friendly—and big dog friendly too, which can be hard to find! The staff was really nice and welcoming, and the hotel was comfortable and convenient. I didn’t use the gym, and the pool was closed for maintenance during my visit, but that didn’t take away from my experience. A huge bonus was the Tesla chargers on-site. Overall, a wonderful stay—I’ll definitely be back!

Pet

2/10

Poor

07 Sep 2025

Matt

Never book through a third party!!

The hotel had over booked and I had to go elsewhere…

10/10

Exceptional

18 Aug 2025

Jennifer

We loved that we could bring our little dog.

6/10

Pleasant

18 Aug 2025

Christie

In fairness you’re under heavy renovations. I wish I had known-
Our air conditioner was almost non existent. It didn’t work well at all. The elevators were extremely hot almost like the furnace was on.
Y’all know you have somethin up at that hotel, I’m not the only one who noticed. Your poor staff was sweating to death. It’s been some time since we stayed and I trust all is fixed. I hope anyway. Location is fantastic. Staff were so friendly. I felt you should have closed for renovations. It was just tooooo HOT

Leisure Family

4/10

Poor

17 Aug 2025

Shane

Fix the air conditioner

6/10

Pleasant

28 Jul 2025

Margaret

We’ve stayed at this property many times on our trips to Tupelo.
This time property was under renovation.
Room newly renovated and nice. Bed slept well.
Just a few hiccups:
Bathroom door did not open or close without making a noise; it was like it was stuck
Keurig coffee maker not functional
Only one trash can available (in bathroom)
Phone with a bad connection. Could hear party on other end, but they could not hear me
We will stay again regardless

Leisure

2/10

Poor

27 Jul 2025

Gail

Beware!!!

I have requested a refund. The search j did in Hotels.com was for a hotel with a pool. This place had no pool. It was absolutely filthy including the lobby. Our room had stains on the chair and a dirty rag sitting there. The toilet was broken and contiuosly running. The room smelled horribly of mold. Beds were dirty. I immediately told the front desk and then started looking around and rhe lobby was also filthy. Stains on the ceiling and greasy spots on the couches and chairs. Floor was filthy. Nothing like the pictures. Terribly disappointed and honestly grossed out.

Friends_and_family Family

4/10

Poor

22 Jul 2025

Misty

Staff awesome but they dont tell you the pool is closed, rooms are horrible, beds are so hard, ac half way works, tubs are nasty and for the price i was very upset. They even wanted to charge for a water for the coffee pot in room.

Business_and_leisure Friends

4/10

Poor

21 Jul 2025

Effie

The property was being remodeling

8/10

Excellent

18 Jul 2025

Shane

It’s a nice hotel but we stay in out dated which is alright. Needs to be updated which they are doing . I would recommend staying here to anybody. The staff was great and nice . And a great location probably the best location. I will be back.

Leisure Family

2/10

Poor

17 Jul 2025

Zanda

Trying to sleep or take a nap the drilling and hammer. It was loud and awful. For 218 dollars, I expected to beable to rest. Was not told about any construction above us.

Leisure Friends

8/10

Excellent

17 Jul 2025

Asha

I was a guest from July 10th-July 12th. This property is under construction You cannot access the pool at this time. I stayed in a room that was newly renovated & had to shower in another room due to the water having very low water pressure in the room I was in. The staff was very understanding and accommodating. The water was fixed by the time I got back that evening from my event. My stay was stellar besides that small hiccup.

Business Self

6/10

Pleasant

14 Jul 2025

Wendy

Stay was ok

check in was quick. I had paid for breakfast the next morning when reserving the room. The girl never mentioned it so I asked if we needed a voucher and she then offered them to us. When we got there we had no remote for our tv. Got one from the front desk and the tv wouldn't turn on. The Cable box had been unplugged. We went to get ice and there was no ice in the machine. We went to the other floors for ice and all machines were out of service. There was also some black spots on the picture in the bathroom. We did however enjoy the breakfast the next morning. The food was delicious and the lady at the register was extremly nice and helpful.

Partner

8/10

Excellent

13 Jul 2025

Ricky

Traveling through last minute stop parking for truck and trailer .

Business Family

8/10

Excellent

06 Jul 2025

Mark

Only reason didnt a 5 was they are using the pool as a staging area for construction and had it closed.

Business_and_leisure Family

8/10

Excellent

25 Jun 2025

Teresa

Great trip

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

dorothy

Great dtaff

Business Partner

6/10

Pleasant

14 Jun 2025

Mary

Under construction but no mention that there was no working pool when we made the reservation. Then they charge 3 dollars for water, 12 for breakfast.
The positive was it was quiet. Hotels.com should be aware they are going under renovations. I would not have stayed there if adequately posted.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Ruby

Great staff. Very accommodating.

2/10

Poor

08 Jun 2025

Susan

Very noisy due to construction. Could not get a good night sleep! Ac loud horrible, couch's in lobby stained and nasty! Pool closed!

Friends_and_family Family

10/10

Exceptional

29 May 2025

Noel

All was good!

Leisure Family

8/10

Excellent

12 May 2025

Verified traveler

Stay was good, although they are in the middle of a remodel and was unaware of that when booking.

Friends_and_family Friends

8/10

Excellent

05 May 2025

Tanya

Breakfast wasn't that good. The noise from renovations was very loud and distrubing. I understand you have to do it and look forward to the updated decor.

Leisure Partner

6/10

Pleasant

04 May 2025

Christopher

The hotel is under construction, which is needed. The rooms are outdated, and the beds are terrible. The employees were friendly and helped us switch rooms because the air conditioner wasn’t working in ours and the room was so dirty. I just felt that for the high price we were charged, the rooms didn’t match the price. They are updating the hotel, and it should be a significant improvement. The area is fun, and it is easy to walk to several places you need to go.

Leisure Family

10/10

Exceptional

04 May 2025

Sandra

They had construction going on

Friends_and_family Family

10/10

Exceptional

04 May 2025

Rosa

We have been staying here for years. Best hotel.

Leisure Friends

10/10

Exceptional

19 Apr 2025

Victory L.

I got a phone call on the room phone at 1:00 am. The front desk inadvertently called me twice! Meanwhile there was terrible two fist pounding on the door next door and screaming and then a fight in the room next door. I called the front desk in fear to tell them someone kept calling my room and someone was banding on our door. The attendant said “that was me on accident. “. No apology. I told her there was some sort of domestic problem going on next door. Nothing was done. The people next door were fighting. My young son and I were afraid.

Business Family

6/10

Pleasant

30 Mar 2025

Kellen

Great surrounding area and exceptional staff, but this hotel was lacking. It needs serious updating and the hallways were scented extremely heavily with air fresheners. The sofa in our room had a massive stain and all furniture was worn.

Leisure Family

8/10

Excellent

30 Mar 2025

Tim

Everything was fine. The staff was friendly, especially the bartender.

Friends_and_family Family

4/10

Poor

24 Mar 2025

Levi

Not by choice, only hotel available.

Older hotel with water damage, charging way more per night than everything else around it. The room I had should have cost $60/night, not the $170/night I paid. Room was very rough, stained sheets, rusty lamps, missing light bulbs, constant damp in the room, shower head not connected properly spraying everywhere, and the toilet squealed every time it was flushed.

Business