Name: Pezula Nature Retreat
Address: Lagoon View Drive, Knysna, 6571, ZA

10/10

Exceptional

26 May 2026

Francis

Was a good stay

Partner

10/10

Exceptional

11 May 2026

Dinty

The property is amazing!! Couldn’t recommend it enough. Our room had an issue and they change the room straight away.

The breakfast and restaurant is amazing. The food is fresh and tasty.

You have to have a treatment at the spa, it is mind blowing. The pool area is clean and tidy too.

Partner

10/10

Exceptional

26 Mar 2026

bharat

Beautiful hotel, beautiful rooms, lovely staff.

10/10

Exceptional

20 Mar 2026

Lisa

Beautiful property with a variety of activities. The staff was so friendly and helpful and the restaurant there was delicious. Our room was amazing!

Family

4/10

Poor

15 Feb 2026

Dominique

My husband and I were so looking forward to finally staying here. We come to South Africa yearly and stay for a couple months bc he is from here and we treated ourselves for my 40th birthday. However; we were super disappointed with this hotel. Our room needed maintenance and smelled of mildew, there was construction going on in the room next door and also right outside our patio the whole time, (I thought this would be a peaceful nature retreat) there was no ac, we weren’t allowed to use the bathtub or outdoor heated jacuzzi bc there was a drought (main reason I booked this hotel) the staff was always on their phones, we were told the restaurant was all booked up the day we arrived so we had to do room service which only starts at 6 pm and serves pizza or pasta?! The towels in the room all smelled of gasoline and manure, the list goes on! I’m not one to write a negative review but we paid over $300/night at this “luxury” hotel which is a lot in South Africa and this place was just not worth it at all.

Partner

10/10

Exceptional

18 Jan 2026

Funeka

Spotless staff very professional and helpful what a way of celebrating our 28 years anniversary celebration

Leisure Partner

10/10

Exceptional

30 Nov 2025

May

Good

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

rachel

Excellent property, I wish we had booked longer. A great escape while on a busy holiday travelling the Garden Route. 5 stars

Leisure Family

10/10

Exceptional

20 Jul 2025

Wanda

We had a fantastic time at Pezula Nature Retreat. The staff were exceptional! The sevice was top notch! We plan to come back as we gad a fantastic experience!

Leisure Family

10/10

Exceptional

07 Jul 2025

Verified traveler

Wonderful stay: highly recommended

Really impressed with the spacious rooms, wonderful service, great facilities, excellent food and lovely indoor and outdoor pool and spa. Rooms are a little dated but still comfortable and elegant. Hotel definitely has improved since a previous stay and look forward to returning.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Lwazi

Tranquil spot to get away and unplug. It’s a really good place to go when you want to take a step back from a busy life and just relax and enjoy the finer things in life. The wonderful staff are ever ready to assist and the food is exceptional. Will be making a return trip

Business_and_leisure Self

10/10

Exceptional

21 Jan 2024

John

Great place to stay

Return trip to this wonderful hotel great location large rooms lovely views great food and friendly staff
Lee at reception goes the extra mile to make your stay exceptional

Partner

10/10

Exceptional

29 Oct 2023

Jane

Excellent hotel!!!! We were treated like royalty. There was a glitch when we arrived and they showed our reservation had been cancelled. It was a mistake and they got it sorted out and all turned out great! Will definitely be back!!

Leisure Friends

2/10

Poor

16 Sep 2023

Nicol Johannes

We stay regularly at Pezula Hotel and this was the worst ever
We booked an interleading family room. In the kids bedroom there were 💩 on the wall next to toilet. Our bed was horrible and hard...kettle not working. We phoned reception to send the golfcart to collect our luggage at check out..non excisting...did not even pitch. We carried all luggage up to our car. Arrived at breakfast we ordered 2x cuppachinos. Staff where shouting an arguing in front of us....we did not get our cappuchinos...I went and asked again where it is and still after another 10min we left without coffee.. Personally It sounded like 1 staff member were not sober. We did not receive the R399 credit..I did asked them about it.. So sad that our favourite Hotel in Knysna was the worst experience ever

Business_and_leisure Family

10/10

Exceptional

07 Aug 2023

Nicol Johannes

Love the property!! Had a great time with my family

10/10

Exceptional

24 Jul 2023

Emmanuel

It's a unique property

Leisure Family

10/10

Exceptional

22 Jul 2023

Neil

Pezula Nature Hotel & Spa impressed us with the dual-room adjoining family suite. Plenty of room and upscale furnishings. The restaurant had a great breakfast each morning, a buffet as well as option to order. We had a car rental and went to several sanctuaries in the area. Spa was beautiful and relatively inexpensive. The grounds are kept exceptionally well. If you are in the George/Knysna area, this is a great choice for a hotel in a central location.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2023

G

Fantastic Hotel

Fantastic hotel in the most beautiful part the world.

Only issue was no hot water to a take a bath & when asked to have it sorted out, nothing was done:(

Partner

10/10

Exceptional

14 Jul 2023

Emmanuel

The property is unique

Leisure Family

10/10

Exceptional

12 Jun 2023

Charity

The property is clean with nice room view.
Excellent Spa facility, and the service was excellent which made our stay memorable

Leisure Partner

2/10

Poor

13 Jul 2022

Ahmad

Never ever try it

Leisure Family_with_children

10/10

Exceptional

28 Apr 2022

Anthony

Beautiful location, spacious accommodation.

Friends_and_family Family

10/10

Exceptional

17 Apr 2022

EUNKYUNG

Beautiful place. Super nice staff.

8/10

Excellent

22 Feb 2022

rainer

spectacular view, close to the golf course

Leisure Partner

4/10

Poor

05 Jan 2022

Refilwe EE

Nice break at a coastal resort!

The establishment is clean and well kept, however I am very dissatisfied with their service in general, from restaurant, they were short staffed and very slow. On arrival our room was not fully serviced, no towels had to request from housekeeping. The staff appeared to be overwhelmed and as such our a damper on an otherwise beautiful holiday. The breakfast offer was very limited and bland, not food you can eat more than once.

Friends_and_family Family

4/10

Poor

17 Oct 2021

Aaron

Avoid

Beautiful property but it appears to be in the midst of financial trouble. Water was off in our room when we arrived. They stated they would advise once turned on but after a few hours we tried it and it was on but the water came out brown. After running for several minutes, the system did not clear and bathtub filled with brown water. Went to dinner and it was freezing in dining area (no heat running). I told hotel about sewage looking water and she said to keep running but I did not want to pop the drain due to floating sentiment. She advised they would send maintenance to drain but returned to room and they had not. I put my hand in the gross water to drain bathtub- yuck. Told my acquaintance while there that the staff have been known to steal items (he knew because he had worked there previously. Avoid this hotel

Partner

4/10

Poor

15 Sep 2021

Verified traveler

Not 5 star

Not what I have expected from a 5 star property. The staff was great, but the place looks run down. Yes covid can be blamed. But they still seemed very busy,enough to keep standards high. The restaurant was sad. The food was not great. I had chicken wings, which they were waiting on the delivery for. It was not what you would expect from a 5 star establishment. You can see they are under staffed. The staff they have seems to struggle to exactly what to do. Yet it's not their fault, it's lack of training and management presence. The room was nice. One thing worried me the most: I have paid my bill at the restaurant and bar, only for a staff member to call me at my room saying I have paid short? Yet I sat there 2 hours without them saying anything. He wanted to come collect the money from my room? I refused. The next day there was no record of this? My worry was that the guy was trying to make a quik buck? So overall they reputation they have definitely does not live up to what you get, or pay for.

10/10

Exceptional

14 Sep 2021

Zaakir A

I had an amazing stay at Pezula, all was in order, service was excellent.

Partner

8/10

Excellent

10 Aug 2021

Ian

Relaxing

Friendly staff. Treat you as a King.

Partner

10/10

Exceptional

06 Mar 2021

André

Excellent stay. Spacious rooms with all the facilities you need. Extremely attentivr staff. Beautiful pool area.

Partner

8/10

Excellent

12 Jan 2021

Verified traveler

We have stayed at Pezula many times over the years and it remains one of our favourites. On this occasion you can feel the impact of covid in terms of the limited restaurant offerings and skeleton staff. However, it was still a wonderful couple of days to recharge the batteries in luxury.

Partner

10/10

Exceptional

09 Nov 2020

Lulama

Perfect holiday stay

Our stay was amazing, we really enjoyed it. The only down side was the breakfast, there wasn’t much variety so we had the same thing on all the three days

Friends_and_family Friends

2/10

Poor

01 Mar 2020

Gyanashwar

Disappointed and not worth the money

Chef sat with us for half an hour just after check in. My wife is vegan and we placed an order with him so he can arrange dinner and breakfast.
Dinner was not prepared, we had so wait 2 hours and our meal was cooked as specified. We did not have dinner. Same with dinner the chef made excuses for not having vegan meal prepared. Not worth the money staying there.

Business

10/10

Exceptional

17 Feb 2020

Verified traveler

Excellent hotel and superb location overlooking Knysna. Exceeded all expectations.

Leisure Partner

10/10

Exceptional

24 Jan 2020

Ebraheem

The place is incredible, sure I recommend it for others, and i will stay there again if i came another time.

Partner

6/10

Pleasant

08 Jan 2020

Verified traveler

Room fantastic.
Spa overprice and not worth it.
Room service is a zero - Ask twice for water for our room - never got it.
Shower Water- sometimes cold and sometimes extremely hot.
Breakfast food is great. Just a bit disorganize staff and management.

Partner

10/10

Exceptional

30 Dec 2019

Steve

Most luxurious, stunning, relaxing getaway!

Stunningly amazing!!

Partner

10/10

Exceptional

26 Dec 2019

Thembani

Pezula Resort Review

Beautiful location and surroundings. Very nice staff and excellent service all around with superb facilities for the guests

Partner

10/10

Exceptional

14 Dec 2019

Sadaf

Beautiful property. Great service. Special thanks to the concierge manager Alistaire who went above and beyond for us. One of the best properties Ive stayed at in South Africa in terms of service and attention to detail.

Leisure Partner

8/10

Excellent

10 Dec 2019

Verified traveler

We really enjoyed our stay at pezula. Whilst grid issues were causing blackouts, the staff worked hard to minimise disruption

Friends_and_family Family

10/10

Exceptional

01 Sep 2019

Hemalini

Perfect stay!!!

Excellent stay all round. Friendly, professional and resourceful staff that are always willing to assist. Food was great as well.

Family

8/10

Excellent

12 Jan 2019

chinekwu

Pezula is Great!

Pezula was good in terms of amenities. The room decor is a bit tired though not modern but its very comfortable. The service providers are very freu6ndly and warm and willing to assist prompty. Food there is not great and not a lot pf options.. was not impressed with the food.

Alistair the conceirge is awesome and gave great tips on what to do and tour operators!!

10/10

Exceptional

02 Jan 2019

J

Pezula hotel

Pezula never disappoints. Beautiful spa and room. The restaurant however is not what it used to be after the change of ownership and can be significantly improved.

Partner

4/10

Poor

26 Dec 2018

Verified traveler

Pezula Hotel Knysna

We have stayed 3 times over last 3 years when it was a Hilton Conrad but property has deteriorated dramatically since then. Rooms need renovation and Aircon did not work. Maintenance said they could not fix so at least they provided a fan. It took forever for hot water to get a shower which wasted too much water. On the plus side the staff were friendly enough, buffet breakfast was fine and Spa was still very good.

Family

10/10

Exceptional

05 Oct 2018

Dr Nomalizo

Place of pure tranquility

My partner and I had the best experience of our life time. Pezula is really a place where one gets peace of the mind, body and soul.

Partner

2/10

Poor

25 Sep 2018

Olav

Bad experience!

We did not get to stay in the hotel because it had botched the booking despite confirming that the booking reflected on its system. The hotel took 1.5 hours to tell us that it could not assist us in any way and had no accommodation for us. We had to make our own alternative arrangements as the hotel's proposed alternative was unacceptable. We have negotiated a refund with Hotels.com. Overall a very bad experience as we had arranged the stay to celebrate our wedding anniversary. It is uncertain who was to blame for this fiasco - Hotels.com or Pezula, or both. Although Hotels.com were quick to confirm a refund we have not had a satisfactory explanation for our bad experience. Until an explanation is received we will have to reconsider our continued support for Hotels.com. If this had occurred while we were in another country the consequences could have been worse, as it would have required use of a travel budget to secure alternative accommodation. Please furnish an adequate explanation.

Partner

10/10

Exceptional

30 Jul 2018

Anne

Lovely views and good food and service

Very comfortable hotel with great restaurant and friendly staff

10/10

Exceptional

18 Apr 2018

Ian

We really enjoyed our stay and found the staff very friendly and helpful.

It is annoying that Wotif requires a minimum number of words to be entered in this field.

10/10

Exceptional

06 Feb 2018

Verified traveler

Beautiful grounds, room and pool

I wish we had stayed here longer.
What a big beautiful room and bathroom. Great shower with perfect water pressure. We booked a Junior Suit with the ocean view and a balcony.
The pool area is beautiful and modern. I am sad to leave!

6/10

Pleasant

06 Jul 2017

Taylor

Two-night stay at Conrad Pezula

I have book two nights to stay at Conrad Pezula during my trip through the Garden Route. It is a nice and great place including the room, facilities, spa, great view and sights. However, the only issue is with the services provided by the hotel's team.

I have experienced a delay in check-in for nearly an two hours and 15 minutes. I arrived at the reception around 3:00pm but the room was not ready until 4:15pm. The check-in time is supposed to be at 2:00pm.

Moreover, during the first day, I have ordered a dinner meal to my room (room dine-in service) at around 8:00pm but I did not receive the food until 9:40pm due to a mistake in the room number. The food was delivered to the room late and it was not well warmed or freshly cooked. To apologize for the inconvenience, the hotel staff charged 100% of the food to the hotel.

In addition, we have utilized the laundry service for washing some of our clothes. We handed over the clothes to the room service team in the morning and we were advised that we will receive them on the same day around 7:00pm, however, we did not receive until the next day around 8:30am.

Overall, the hotel's facilities and sights as well as the rooms are amazing. However, the shortcomings of customer services provided in this hotel does not represent a 5-star hotel owned by Hilton.

10/10

Exceptional

03 May 2017

Verified traveler

Superior Service

Superior service; perhaps the best I've sever seen. Ideal beach setting. Kudos all around. We'll be back.

Family

8/10

Excellent

20 Apr 2017

Verified traveler

The quality of the food could be improved - the service is 5 Star, the food was 3 Star

4/10

Poor

26 Feb 2017

Jonathan

No way 5 star - 3 star with poor food

Awful food (we heard 3 complaints of food being sent back apart from our general view that the food was poor) . Generally simply not a 5 star resort. 3 star resort pretending to be 5 star. Not terrible by any means just distinctly average. Far inferior to the hotels we stayed at before and after.

Partner

10/10

Exceptional

02 Feb 2017

Tom

Fabulous Hotel

We had a wonderful stay in this superb hotel. The staff were just fantastic with the highest, friendliest service possible. Wonderful breakfast fare. Excellent pool and sun bathing facilities. I could not recommend this hotel enough. Coach service to and from Kynsna in the evening was great.

6/10

Pleasant

27 Oct 2016

Verified traveler

The hotel is far away from activities and expensive

10/10

Exceptional

24 Sep 2016

Ibrahim

Best hotel ever

It was by far the best hotel/resort that we ever stayed at we were really treated like royalty!!

Partner

10/10

Exceptional

13 Jul 2016

Dianne

A great hotel - very relaxing.

The hotel was very comfortable and the staff were friendly and attentive. This is a very plush hotel, and for the most part we were very happy, but there were a few problems. We were a little disappointed because on our first night, there were no mattresses on the camp cots that were set out for the children. We did not realize just how uncomfortable the camp cots were until the children told us that the steel bars were poking through their backs all night. However, as soon as we mentioned this to the hotel, they brought in some proper mattresses for the camp cots. Also, it took forever for the water from the hot taps in the bathroom to heat up, and the taps on the bath were coming loose. Some maintenance is needed here. We were very happy that there was a shuttle service arranged by the hotel to take us to the start of our Half Marathon, and collect us when we were done. The breakfast was delicious and ample. The decor is stylish and modern. Aside from the small things I have mentioned, we thoroughly enjoyed our stay and we would happily stay here again.

Family

8/10

Excellent

13 Jun 2016

chetan

Gr8 stay

Breakfast should be upgraded as per category of hotel

10/10

Exceptional

28 May 2016

ashwini

Visited Pezula in May 2016.

1) Rooms were great - big and clean and very comfortable
2) Bathrooms were also big and clean equipped with all the facilities
3) The Hotel is beautiful
4) Location is also great - though the market is not that close to the hotel.

Family

8/10

Excellent

04 Jan 2016

Verified traveler

Improvement required

I would not rate this hotel as a 5 star. We stayed at other 5 star hotels in the region over the festive period and we were really spoilt with very nice touches! I would recommend that Conrad review other 5 star hotels in the Cape region to improve their status.

Family

8/10

Excellent

23 Dec 2015

Verified traveler

Nice relaxing location

We were party of 8 (4 Adults and 4 kids) stayed at the Pezula for 3 nights. Had a great time. The location is perfect, tucked away in the hills. In our view, the bar and the restaurant staff could be more educated in customer service and being attentive to guests. We would not have minded at the busy dinner times but at 6 PM, we had to wait for more than 30 minutes for our drinks. Service during dinner is not 5 star standard for sure. we experienced it all 3 nights that we stayed so could not say it was just one off. Having said that it is great location, great facilities and would recommend this hotel.

10/10

Exceptional

22 Dec 2015

MRS JS

The best on the Garden Route

The staff here understands and knows how to go the extra Mike for guests. Always attentive to guests needs

Family

2/10

Poor

21 Dec 2015

jacobus

sleepless night in pezula hotel

i went to a 5 star hotel to rest and to sleep ---and to be pampered - it was not possible to sleep - from 2 to 4 in the morning the aircontrole system - mine was switch off - started to run and hum - like the noise you get in an underground parking area and i had to lay awake till 5 - when it when quiet ----i think i got the noise form the other rooms - since it is one connected system ---

Family

8/10

Excellent

11 Dec 2015

Verified traveler

Very good location. Quiet. Very friendly staff.
But limited dining options. Fine dining restaurant was closed.
Lunch and dinner menu rather limited with a number of dishes unavailable.
Excellent breakfast buffet.

Partner

10/10

Exceptional

03 Dec 2015

Verified traveler

One of the nicest hotels in the world!

We stayed at this beautiful hotel and absolutely loved it! The rooms, facilities, staff, food, ambiance, views were all top notch creating a wonderful experience during our stay. We loved the fireplace in the very large suite and stunning bathroom and bedroom.

10/10

Exceptional

02 Dec 2015

Simon

Fabulous Knysna

A lovely relaxing stay in an area of breathtaking coastline views, beaches and wildlife

Partner

10/10

Exceptional

27 Nov 2015

GERALDINE

Pezula has that 'WOW' factor

This resort was a total surprise with the 'WOW' factor! We had booked so many stay overs on line for our road trip around South Africa and did not know what to expect, as a couple of places were a bit of a let down, but this resort exceeded our expectations. In our view this resort ranks very highly indeed amongst the best ever. The only slight negative on arrival initially was the lack of outlook from the lower floor of room 45, but after our comments, your Staff gave us an alternative upper floor in 12 with a nice view. Superb rooms, superb food and superb helpful Staff. Well done and thanks! We have already recommended you and given your details to another British couple that we met in the Palace of the Lost City a week later on.
We will be back!

Partner

10/10

Exceptional

01 Oct 2015

Gideon

Beautiful and blessed!!!

Partner

10/10

Exceptional

09 Aug 2015

Mohammad

Excellent

Excellent

Family

10/10

Exceptional

26 Jul 2015

Verified traveler

Wonderful solo getaway

Great staff service, beautiful resort! Would definitely come back again during the summer season and recommend it to friends.

10/10

Exceptional

25 Jun 2015

Jonas

Marvelous

My best holiday so far

Family

8/10

Excellent

31 May 2015

Fran

Paradise with a problem!

The hotel and grounds were so much more than we expected. It was 15 minutes from the town. So if you wanted to stay close to town it would be a lot if driving everyday. Everyone was great. The first problem was in the restaurant they which me a piece of lamb that was all gristle and fat. We complained and they said South African men love fatty lamb and that foreigners don't like it. Why would they even serve this in a 5 star International Hotel! The waitress said there is fat but she also said I could could cut the fat off. It was the worse meal I had on my vacation. The manger took 20percent off the bill and they would probably take it off the menu because of all the complaints.

The bigger problem was we had left our passports in the safe and they charged us $200 to drive them to our next Hotel --an hour and a half away. Even the staff at the new a Hotel thought this was disgraceful. They wouldn't do this to anyone. We didn't want the passports to get into the wrong hands so we just paid. I think the staff at the Pezula really abused us. Dr and Mrs brown

10/10

Exceptional

04 May 2015

Quintus

Fantastic!

Great weekend getaway, I thought the little golf caddy rides everytime I needed something would be a nuisance but the staff make it pleasant.
Highly recommended and we will definitely be back.

Family

10/10

Exceptional

12 Mar 2015

Shannon

Perfect SA getaway

We had the most wonderful stay in Pezula this week.

The staff are incredible and really went out of their way to make us and our baby girl feel very welcome. She was treated so well that it really made our trip - the F&B team even prepared amazing food for her that accommodated her weaning needs. We really appreciate all the staff being so friendly to her.

The rooms are brilliant, very spacious and have a very luxurious feel without being over the top.
There were also baby bath amenities including a duck laid out when we arrived. A wonderful touch was the inclusion of a bottle steriliser which makes life so much easier.

The private beach is definitely worth a visit - organise a picnic with the front desk for a special trip.

The fact that we left and made an unscheduled return one day later speaks volumes about how we felt about our stay.

10/10

Exceptional

03 Feb 2015

Neri

wow!

The hotel is beautiful and the service is outstanding. The food is also fantastic.

Family