Name: Hampton Inn South Hill
Address: I-85 U.S. 58, South Hill, 23970, US

4/10

Poor

28 Jul 2026

Joseph

While staying at the Hampton Inn and South Hill Virginia, the room was fine but the bathroom water system was very poor. It was cold. It did not get hot and it ran very slow. They need to have their water system/pressure fixed. I had to take bird baths because the water was cold not hot and had no pressure.

2/10

Poor

26 Jul 2026

Barry

Checked in room around 6pm. Left for dinner. Upon return the door would not unlock. Went to desk and told the gentleman. He made a new key card which didn't work (the lock was flashing red all this time indicating something the hotel should understand).
He then came to the door and tried. Did not work. He calls his manager and then tells me it will be 8am in the morning before they can unlock the door. My clothes, laptop, and medications for an upcoming eye surgery are in the room. He gets his manager on the phone who states it will be in the morning.

I am not very happy and let them know. Finally the manager states she has a maintenance person coming in 45 minutes and *maybe* they can open the door. I will note the use of \"maybe\" as that is also unacceptable. If the manager of the hotel does not know the procedure for opening a door with a battery that is bad (the actual problem) or for a bad lock, and that maintenance can do that, they need to find another job. I will not stay at that Hampton Inn again.

The maintenance fellow that was sent had the door open quickly, apologized for the inconvenience, and was very respectful.

6/10

Pleasant

12 Jul 2026

Tiara

I hope this message finds you well. I am writing to provide feedback on my recent stay at your Hampton hotel during the 4th of July holiday. After many years of traveling from New Jersey to Virginia to stay at your property for this special occasion, I must express my disappointment with the experience we had this year.

Upon arrival, we promptly checked our room and beds for cleanliness. Unfortunately, we found the sheets and bedcovers to be stained. This was quite disheartening, and we had to request fresh linens, which should arguably be standard upon check-in.

Additionally, we attempted to use the guest dryer to dry our children’s bathing suits; however, the machine was not functioning properly. When I called the front desk on the morning of July 4th to inquire about the dryer, the staff member simply replied, “I’m not sure, ma’am,” and then abruptly ended the call. This lack of support was both surprising and unacceptable.

The pool is usually the highlight of our visits, especially for the children. Unfortunately, this stay has left us questioning whether we will return. We also notified the staff daily that we did not require room cleaning, but requested fresh towels and washcloths. We were informed that only two towels and two washcloths could be provided each day, despite having booked a room for four people. This policy does not align with basic guest needs and was a source of inconvenience for our family.

Family_with_children

6/10

Pleasant

06 Jul 2026

Dickie

We stopped here on a road trip to Washington DC I’m literally the hottest day of the year so we were sure to bring a cooler with drinks in it that is very heavy. We ask the clerk of the desk where are the luggage cars and he was absolutely no help at all stating that there were only two and they’re probably in a room.

Partner

10/10

Exceptional

01 Jul 2026

Paul

Very pleasant and restful.

Self

10/10

Exceptional

30 Jun 2026

Katherine

The outdoor pool was a hit . Amazing staff and spacious room ! Prime location too

Family_with_children

10/10

Exceptional

29 Jun 2026

Carlton

We had an enjoyable stay as usual at Hampton Inn South Hill, Virginia. We started staying there when taking trips to the south back in 2011. The rooms are always clean and comfortable. The staff was friendly and very helpful. Checking in and out was quick and efficient. We’ve been to bad hotels, and we can tell the difference.

Family_with_children

6/10

Pleasant

21 Jun 2026

Linda

Nothing was wrong with this place. I just wasn't blown away. Good location, decent breakfast. Toilet rim was not spotless which is what I expect in a Hilton.

Self

10/10

Exceptional

19 Jun 2026

Serena

Great place to stay. The best since I have been visiting the region in the past 20 years. Easy access to Walmart and Applebees and they have a pool.

Family

10/10

Exceptional

14 Jun 2026

Norma

Excellent, room, breakfast, parking and staff. Will tell others about the Hampton Inn experience.😊

6/10

Pleasant

27 May 2026

Laurette

I did not like the mattress because it was very hard.. The mattress needs to be replaced,

Family

10/10

Exceptional

26 May 2026

Katrice

Enjoyed my stay. Rooms were comfortable and clean. Morning staff were amazing and helpful.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Trina

Mikita

10/10

Exceptional

08 May 2026

Cynthia

Very convenient and super clean! Breakfast was great and room was fresh and clean!

Partner

10/10

Exceptional

03 May 2026

JoAnn

Yes

Partner

8/10

Excellent

05 Apr 2026

Melissa

The only issue I have is that the tv volumes don’t go lower than 11. So no matter what you’re watching, it’s always too loud! And it’s every room as we’ve stayed here a few times.

Family

4/10

Poor

31 Mar 2026

Wendy

Hotel room seemed old and was not clean. Noticeable mold/mildew in shower

10/10

Exceptional

28 Mar 2026

David

Quiet. Plenty of parking. Good bed and shower. Breakfast was great

Partner

10/10

Exceptional

28 Mar 2026

christina

Everything was excellent

10/10

Exceptional

18 Mar 2026

Terry

Staff was good in the room was very clean

Family

4/10

Poor

25 Feb 2026

Michael

a/c didnt work room falling apart ceiling peeling off; falls way short of the ihg standard

Self

6/10

Pleasant

24 Feb 2026

Toni

Cold water there was no warm/hot water. The staff was made aware and they really could care less.

Friends_and_family Family

6/10

Pleasant

21 Jan 2026

Jodi

The staff was awesome

Leisure Self

4/10

Poor

20 Jan 2026

LAWRENCE

The reservation's wasn't complet and room wasn't cleaned.

10/10

Exceptional

16 Jan 2026

Graham

Perfect stay!

8/10

Excellent

14 Jan 2026

Kari

Room was clean; the bed makes a noise like something is loose underneath.
Staff was very corteius and competent.
Breakfast is fairly modest but so are many hotel breakfasts today.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Anton

Kudos to the staff. All parameters of a good stay were met and exceeded. Five stars. The desk associate was especially nice. I am grieving the passing of my adult son, so her empathy and attentiveness were so deeply appreciated.

Family

6/10

Pleasant

07 Jan 2026

Robert

Room was spacious but dated. Lacked some attention to detail. Ceiling was peeling, receptacles on bedside table weren’t functioning and I noticed that they weren’t plugged in. Didn’t plug them in as I thought maybe it would be hazardous. Volume on the television was not working. Staff was very nice. Not being petty, but these things cannot be addressed if you aren’t aware of them. The lobby and breakfast area were very nice.

Leisure Family

8/10

Excellent

06 Jan 2026

Lynda

Older hotel & tried to modernize the bathroom. Unfortunately, no fan, very small & did not like the hygiene products on the wall for all to use.
The room was clean & very nice. Most of the staff friendly however they were gathered in the supply room cursing up a storm.
I’d stay again, but if you’re going to update-hire a professional.
TY

8/10

Excellent

03 Jan 2026

Alisa

The staff was courteous.

10/10

Exceptional

30 Dec 2025

Matthew

Clean room lots of amenities for rewards members great breakfast with bacon !

Leisure Partner

10/10

Exceptional

14 Dec 2025

Teresa

Room needed some updating but clean , and the staff was so very nice. Will stay again when I’m in the area

Self

6/10

Pleasant

11 Dec 2025

Marilyn

Check-in process was confusing. We were asked to provide two different credit cards for incidentals and the pet fee, and I'm still unclear about the explanation why. Room had water damage on the ceiling, broken knobs on the jacuzzi, and a pile of cat litter in the corner from the previous guest. Bed was comfortable though, and sufficient for one night's stay.

6/10

Pleasant

03 Dec 2025

Laure

The staff was courteous, the room was okay. There was water damage in the shower ceiling, and the towels have seen better days. There was no cable TV for the full stay, and there was no hot breakfast on the second morning.

Friends_and_family Family

2/10

Poor

01 Dec 2025

James

Staff surly or absent. TV did not work. Bed very hard. Would not stay there again.

8/10

Excellent

27 Nov 2025

Daniel

The hotel has had a recent renovation. The common areas are very nice. The staff are so helpful and friendly. Unfortunately the shower in our room 203 was unacceptable. I wouldn’t let my least favorite uncle use it. It had mildew rust and cracks. The curved shower rod curved down making the curtain fall away from the walls, allowing water all over the floor and into the foyer. If Jennifer Leigh had had this shower in psycho she may have survived past the first third of Psycho.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Elijah

Spotless room

Business

2/10

Poor

18 Nov 2025

Joseph

Staff at check in did not communicate key information. The room was in awful condition. The tub was cracked, the wall was falling apart, the towels smelled. This hotel is not up to the standard of even an average Hampton Inn

Leisure Self

10/10

Exceptional

18 Nov 2025

Ledi

The booking was canceled. I was happy as was far away where I was staying. Then I had to depart to New York in the evening.

2/10

Poor

17 Nov 2025

Jacqueline

The staff that clean the rooms was very disrespectful and very rude . When asking them questions they got mad no one never came to give us clean towels or clean the room . This was not good at all . They need more training in how to treat customers

8/10

Excellent

12 Nov 2025

Anthony

Comfortable, one-night stay as we passed through town. Good staff, decent breakfast, quiet rooms.

Leisure Partner

8/10

Excellent

31 Oct 2025

Suzanne

Wonderful staff; good breakfast; bathroom had some damage/mold; easy to hear next room TV

Business

6/10

Pleasant

21 Oct 2025

Thomas

The breakfast buffet was disappointing. The food was like warm and the bacon under done.
Aldi the electrical plugs by the bed didn’t work so I could not use my CPAP medical device

6/10

Pleasant

20 Oct 2025

Pankajkumar

Bathroom and especially toilet.

Leisure Family

8/10

Excellent

19 Oct 2025

Kim

The room and bathroom were clean, but the bathroom was in need of repairs. The accessibility bar near the toilet was loose on one end, the bathtub needed recaulking.

Business

4/10

Poor

18 Oct 2025

Taeko

The faucet and the drain in the bathroom sink were broken.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Angela

The staff is polite and professional. The check-in process was quick and painless.

Business Family

6/10

Pleasant

29 Sep 2025

Robert

AC unit very noisy making it difficult to sleep. Cycle on and off every 5 minutes. Told clerk at check out but all she did was say “I’m sorry “. Ice machine on 2 floor near our room was not working. TV remote was difficult to use.

Partner

10/10

Exceptional

28 Sep 2025

jacqueline

Noce and clean comfortable bed

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Chris

The staff was extremely friendly and helpful. The room was spotless. The Breakfast was OUTSTANDING!

Leisure Family

8/10

Excellent

26 Aug 2025

Melanie

So overall a decent place but definitely a downgrade from the usual Hampton Inn. The handicap room was not very intuitive for a real handicap person. The door to the bathroom opened the wrong way. A table with towels blocked the doorway into the bathroom. A hall door that was closed, leading to the handicap room. (Opening this in a w/c is not easy.) There was no outlets on one side of the bed, making using my devices impossible while resting in the bed. The bed size was not a full King size, but a smaller King. All these came to us as small disappointments from a Hampton Inn.

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

Laura

It’s was a great stay! The staff was courteous. The hotel was clean. The room was small but cozy and well laid out. The shower was amazing! Breakfast was good. Love the recycling can in the room. The only issue we had was with the bed; it was very lumpy and uncomfortable. But that wouldn’t stop us from staying again!

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Della

Fantastic breakfast options.

Leisure Family

10/10

Exceptional

25 Jul 2025

Ziyun

Very spacious room with a king bed and a big bathroom. Front desk is friendly.

10/10

Exceptional

23 Jul 2025

Stephen

Was traveling during move from Baltimore to Atlanta and needed somewhere to rest mid route. A few restaurants around, gas station, etc nearby. Room was ok for what I expected at pricepoint. The lady working the desk on the morning of July 19th would get several raises and promotions. Forgot my work laptop and bookbag in the room while carrying my wife's stuff. Considering I'm moving for a work transfer-not good. Additionally when we were leaving before returning for my bookbag, she offered the items for breakfast that were already prepared-wasn't time for breakfast yet so we could eat before we left for our new home. Hopefully none of this is against standard or policy because she saved the day and went above and beyond multiple times. That's customer service!

Business Partner

10/10

Exceptional

13 Jul 2025

Yolanda

Plenty of space

8/10

Excellent

07 Jul 2025

Mellonie

Thank you for a wonderful stay

Leisure Partner

10/10

Exceptional

04 Jul 2025

Stella

Clean riins and publucvarea. Bathroom fan nin functional and poor water pressure.

Leisure Family

6/10

Pleasant

29 Jun 2025

Kristina

The staff who checked me in was not rude per se but extremely unpleasant, unfriendly, short and abrupt. She did not offer me bottled water upon checkin as i have been previously (I saw the bags set up behind the desk). The strong smell of air freshener was overpowering and caused all of my clothes to smell after leaving. This is a huge concern due to a fragrance allergy and unsafe conditions for humans and pets. I’ve stayed at this hotel at least a half dozen times and this was by far the most disappointing stay. This was the first time I was asked to leave a credit card for incidentals which was fine but unusual given that I have stayed here a lot and have never had to provide a CC. Not sure why a portion of the floor in the room was replaced with a hard floor especially since it seems the old carpet was still in place. The minimal cosmetic changes in the rooms seemed unnecessary and did not make them any “nicer”. The back door near the pool was consistently propped open which is a safety issue that should be addressed. The staff at the desk upon check out was pleasant and friendly.

Leisure Family

4/10

Poor

18 Jun 2025

SUSAN

The stay there was terrible bathroom zinc stopped up wall outlet in the bathroom off off the wall one of the queen beds smell like pee, and customer service wasn’t friendly

Partner

8/10

Excellent

08 Jun 2025

Yvette

Staff was very friendly & helpful. The rooms are outdated & the comforters were dingy and carpets throughout were dirty!

Leisure Self

4/10

Poor

07 Jun 2025

Susan

We stopped here for a one night stay while on a road trip. The lobby looked nice. The room, however, was in poor condition. The curtains were falling off the window. There were two sinks in the bathroom and one was clogged with standing dirty water in the sink. Bed linens were dingy looking. Fortunately we were just there overnight, but I’d never stay there again.

Leisure Family

6/10

Pleasant

06 Jun 2025

Cathy

The accessible room we booked online was not avaliable when we checked in. We were given a room without handicap accessibility. The room was clean but it had just been cleaned and the smell of disinfectant was so strong we had to leave our room and go back out until the smell subsided. This must be an older Hampton Inn as they were renovating and all of the furniture and bedding was shop worn. We love Hampton Inn but this wasn't a pleasant stay for us.

Partner

10/10

Exceptional

05 Jun 2025

Christopher

Nothing at this time

Leisure Partner

6/10

Pleasant

25 May 2025

Charles

Beds and pillows were very uncomfortable

8/10

Excellent

11 May 2025

LaTonya

I understand this property is going through a renovation, but there are somethings that are still necessary. When we entered the room, there was some sort of a lapel pin on the floor near the bed and dental flosser on the floor by the bed, I didn't pick it up to see if it had been used. The staff was nice and quite helpful, but the pool looked gross. The breakfast was good. Overall, I'd stay again, but I am a little concerned about the cleaning procedures.

Leisure Partner

8/10

Excellent

28 Apr 2025

Judy

Good spot for travelers

Nice hotel, conveniently located for travelers along I-85 or route 58. Staff was pleasant, room was spacious and clean. Breakfast in the morning was good as well.

Self

10/10

Exceptional

15 Apr 2025

Kimberly

Front desk very nice. Room was clean. The side walks were deteriorated.

Leisure

10/10

Exceptional

06 Apr 2025

Teresa

Nice updated room.

Leisure Partner

6/10

Pleasant

31 Mar 2025

Bruce

Check in scheduled for 4PM...sat in lobby for 2 hours. Told rooms (2) were not ready, we had to wait since I booked via Expedia. Staff polite, while waiting at lease 6 people walked in and were give rooms...again told we had to wait because of the booking via expedia. rooms were booked on 17 March. very upset after a day of travel, Hilton should, do better.

Leisure Family

6/10

Pleasant

29 Mar 2025

Andrea

The bed was broken on one side other than that it was great

Partner

10/10

Exceptional

25 Feb 2025

TIANYI

Good location

Business Partner

10/10

Exceptional

23 Feb 2025

Carl

Checkin and front desk was outstanding. Maid service was also outstanding. The hotel was undergoing but they did an outstanding job of cleanliness and not disturbing the guests

Partner

10/10

Exceptional

02 Jan 2025

Hollis

Have stayed here several times. Always very clean and quiet. In and out of parking lot is a breeze.

Leisure Pet

6/10

Pleasant

29 Dec 2024

Danielle

The property is old and very outdated

Leisure Family

10/10

Exceptional

28 Dec 2024

Paul

Quite good

Pleasant stay. No complaints

Partner

8/10

Excellent

16 Dec 2024

Robert

Needed some update. Very clean

Leisure Family

10/10

Exceptional

15 Dec 2024

Karvin

I like the quiet and comfortable beds

Leisure Partner

6/10

Pleasant

04 Dec 2024

Verified traveler

After taking sheets off bed there was green cystal rocks and pebbles on the bed why we could not sleep well. Bit manager rectified situation off refund. We have stayed before excellent service

Partner

10/10

Exceptional

02 Dec 2024

Pam

Well kept

Leisure Partner

4/10

Poor

23 Nov 2024

Isabella

Worst motel stay ever.

Was very disappointed, staff was just lovely however the room was unsafe, all plug in receptacle were low lose and would hardly hold a plug, and the motel didn't even have a fan when requested one.

Friends_and_family Family

2/10

Poor

17 Nov 2024

Susan

Filthy, broken furniture, rusty metal.

Business Partner

8/10

Excellent

16 Nov 2024

Derek

Nice facility, staff are friendly.
Not busy despite the major construction projects the town is experiencing which is not a negative reflection. Other hotels in the area have a large population of technical labour personal that start their days early.

Business Self

10/10

Exceptional

12 Nov 2024

Barbara

The staff was excellent and made my visit even better!

10/10

Exceptional

11 Nov 2024

DIANE

The hotel was great!

Leisure Pet

6/10

Pleasant

10 Nov 2024

Verified traveler

The heater/air conditioner was making a noise all night. The breakfast was terrible about as bad as any Hampton Inn that I ever stayed in

Business

10/10

Exceptional

30 Oct 2024

Derek

Staff was great

Business Self

6/10

Pleasant

27 Oct 2024

Anita

Property was not up to normal Hampton Inn standards. Very old, needs updated. Air conditioner flashed blue all night. Curtains wouldn’t fully close. Definitely needs updating.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Cedric

The location of the property was in great proximity of all of my destinations and needs.

Business_and_leisure Family

10/10

Exceptional

20 Oct 2024

John

Very nice stay

2/10

Poor

19 Oct 2024

Lynne

Pet friendly.

10/10

Exceptional

15 Oct 2024

Tulisa

Great stay

4/10

Poor

21 Sep 2024

Marie

Front desk lady at night was horrible and rude.she had no training whatsoever and didn’t know how to talk to guest.

Leisure Family_with_children

4/10

Poor

15 Sep 2024

Adam

Filthy hotel

Dirty. Brown dirty old carpet in rooms. Smell of 100000 feet. Dirt on every light switch. I slept in my clothes to feel less in contact with filth. Far less than expected from Hampton Inn. Next time I’ll just sleep in my car.

Friends_and_family Family

2/10

Poor

08 Sep 2024

Nikia

This property needs to be renovated. The rooms are disgusting. The lamp shades were damaged and dirty. The cabinet door was broken to the mini fridge. The walls had damage and the rooms smelled musty and of urine. The wallpaper and tiles are hanging on for dear life in the bathrooms. The rooms are overpriced for the bad conditions. I will not recommend this property and will not stay here again. The staff were friendly and no issues with them.

Leisure Partner

10/10

Exceptional

02 Sep 2024

j

Great place

Leisure Self

2/10

Poor

28 Aug 2024

Maria

I didn’t care for this hotel. We stayed in room 105 and everything in the room was old. The lights were rusted the smoke alarm looked like it was 100 years old, the carpet was not clean ( it was gross to walk on) and the bathroom has mold underneath the sink that is covered by wallpaper that is coming off the wall. We asked for a different room but we were told that they were booked for the next two nights. My husband took pictures of the mold on the walls. I can’t believe they would book a room in this condition. I would like a refund but I doubt that I would get one

Leisure Partner

10/10

Exceptional

27 Jul 2024

Jose

A

10/10

Exceptional

20 Jul 2024

Margaret

Thank you for a great stay. Awesome front desk & excellent housekeeping.

Business Self