Name: Hyatt Centric Janakpuri New Delhi
Address: Janakpuri District Centre Complex, NA, New Delhi, 110058, IN

4/10

Poor

12 Jul 2026

sanjeev

Property needs major renovations
Great staff

Partner

4/10

Poor

06 Jul 2026

purush

The washroom was badly clogged and unusable for a proper shower. The room telephone was not working, making it impossible to contact reception from the room. Despite these basic failures, the response from the staff—particularly at the reception—was unhelpful and dismissive.

We were two guests but were initially given only one access card, and even a request for a second card became unnecessarily difficult. I had to personally go down to the reception to raise the concerns because the room phone was dead. No meaningful redressal or service recovery was offered before checkout.

For a hotel that presents itself as a premium property, the condition of the room, the non-functional facilities, and the indifferent reception experience were unacceptable. This was one of the poorest hotel service experiences I have had.

Business

4/10

Poor

01 Jul 2026

Naveen

No hand shower at all and Bathroom aren't maintained well.

Family_with_children

2/10

Poor

28 Jun 2026

Vasu

Construction was constantly happening outside the room. I specifically told my infant need good sleep without waking up every 15 min. No body seemed to cared.

Family_with_children

2/10

Poor

26 Jun 2026

MOHIT

I cannot believe this was hyatt, i would have given 0 stars, the room was old, the washroom was dark shady kind of, i didn’t even got towels in the room, what else i tell you, if this was really a 5 stars?! The food was bad, this has nothing to be like a hyatt! Worst hotel to stay in delhi. Dont go and waste your important money

Friends

6/10

Pleasant

23 Jun 2026

Amarjot

Technically it may be a 5 star offering 3 star rates but everything inside is also 3 star quality so dont get your hopes high

Self

10/10

Exceptional

20 Jun 2026

Onkar

It is closer to shopping and metro.

10/10

Exceptional

12 Jun 2026

Lucy

It was fairly clean

8/10

Excellent

12 Jun 2026

R

.

Self

10/10

Exceptional

06 Jun 2026

Raj

Very convenient location

Self

10/10

Exceptional

01 Jun 2026

Satvindar

Was very good

Family

8/10

Excellent

29 May 2026

Pavan

The property is undergoing renovation. Its slighltly old property and some parts of the hotel are worn out. The service was very good though

Family_with_children

4/10

Poor

21 May 2026

Shovit

Ac was not working, I couldn't sleep the whole night, service man came twice but couldn't fix the problem, had a nighmarish night with a few mosquitos to add to the pain, rest all was okay

Partner

10/10

Exceptional

19 May 2026

Aalamjeet

It was good stay at this hotel, room was clean and big in size and got balcony view. I didn’t try breakfast but i had dinner there it was good, overall every panny that i spent here was worth it.

Partner

6/10

Pleasant

13 May 2026

SATNAM

Everything is good

Pet

10/10

Exceptional

30 Apr 2026

NAVDEEP

Room service needs to be improved.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

parth

Great staff. Hospitality was good .

Self

8/10

Excellent

04 Apr 2026

Samarjeet

The bathtub had hair in it. That turned my overall experience with the property in a negative way.

4/10

Poor

18 Mar 2026

Hetal

Service not good n rude staff

Friends

10/10

Exceptional

09 Mar 2026

Rajeev

Nice

6/10

Pleasant

21 Feb 2026

Aruna

Terrible staff service

Partner

2/10

Poor

12 Feb 2026

Mandip

Very dirty rooms. We were told ‘upgraded room’ it was terrible, dirt and dust all over floors. The level itself was very dirty. Extremely disappointing

Leisure Family

4/10

Poor

10 Feb 2026

Raghav

I came here for a good night sleep. I’m leaving more tired than when I initially came feeling. I was placed on the fourth floor right next to a pool, there was no communication about me being next to a pool and me having to address loud noises in my own room and the entire floor. My room was shaking that’s how loud it was. I called the manager multiple times however there was no ratification. The ac also was not working despite asking the hotel to come take a look and I’m calling them for the second time as of 139 pm. My whole entire stay was a shame. The reason why I’m giving it a 2 and not a 0 was the food I ordered was amazing, however I was not here for the food but rather a shut eye as I was on my last day of travel. It’s a shame as the hotel itself is beautiful however the quality control and the quality of the sleep was a aolid 0/5. I wouldn’t come back.

Leisure Family

6/10

Pleasant

09 Feb 2026

Shruti

The hotel has become rather run down and is definitely not 5 star quality. The room is very basic and the woodwork is peeling off. Overall cleanliness is less than average.

Self

10/10

Exceptional

19 Jan 2026

Bhavna

This hotel was very nice, the staff is really friendly and helpful and respectful especially Kartik D. He answered all my questions and made me feel very welcome. I had orders room service breakfast and tea. One of the best tea I drank and quantity of the meal was more than expected (two people can eat). Would definitely recommend this hotel to friends.

Leisure Self

4/10

Poor

15 Jan 2026

Parminder

Rooms are not clean

Business Family

10/10

Exceptional

10 Jan 2026

Laxman Singh

Good one

6/10

Pleasant

31 Dec 2025

Gaurav

We were given room

10/10

Exceptional

29 Dec 2025

Narender

We had a great overall day thank you so much, thank you

Leisure

8/10

Excellent

29 Dec 2025

Pooja

We needed a hotel last minute, and we found Hyatt Janak puri. It was an overnight stay so didn’t really experience much except the room and the breakfast. It’s a great hotel. Hope to stay again and experience more.

Leisure Family

6/10

Pleasant

13 Dec 2025

Naeem

Old property

2/10

Poor

07 Dec 2025

Simrat Singh

Stayed only one night bc rooms were really bad & smelly also loud music can’t sleep never saw a Hyatt property that bad really had a bad experience changed the hotel next morning we complained but they didn’t gave us refund

Leisure Self

10/10

Exceptional

28 Nov 2025

Tamanna

We had a wonderful stay at Hyatt Centric Janakpuri. The staff was exceptional throughout our visit. From the guards at the checkpoint and the security team at the gate, to the front desk, dining room staff, kitchen team, hostess, housekeeping, and bell staff everyone contributed to a genuinely pleasant experience.
Special thanks to Vishnu from housekeeping, Sudhir (whose tea we already miss), and Shivani & Amardeep at the security checkpoint for their warm and welcoming service. They truly made our stay memorable.
There were a few initial hiccups with the room, but the overall experience was excellent.

Leisure Family

4/10

Poor

19 Nov 2025

Amar

Dirty rooms torn flooring but good manager

8/10

Excellent

17 Nov 2025

Anshuman

The hotel, its central, close to the blue metro location (Janakpuri West station) and its enormous grounds are all features to like.

The hotel is trying to modernize and improve from a legacy property which it used to be 3 years ago, so you may run into phases of construction there during your stay.

The food in its restaurant is just decent with nothing standing out for its quality or flavor. Although their dinner prices are similar to other 5 star hotels in Delhi, the quality and levels are behind those surely. Non veg foods are dominated by chicken or basa fish (both cheaper proteins), and the flavors are just hanging in there for survival. I should know because I have been into cooking for the past 4-1-2 decades.

I shared my honest feedback with the hotel management the day of checking out and it seemed they were very welcoming of the critical, but helpful feedback. Mt whole intent is that they get to run this hotel better than I found it, and I am sure they can with a little more focus and rigor of processes.

Leisure Self

6/10

Pleasant

17 Nov 2025

SATNAM

Waiting for check in long time room is good but fridge not working

Business_and_leisure Self

8/10

Excellent

11 Nov 2025

Ratika

rooms were clean, although the bathroom requires some maintenance

Leisure Friends

10/10

Exceptional

08 Nov 2025

Suraj

Clean room

10/10

Exceptional

05 Nov 2025

Girish

My stay at the Hyatt Centric Janakpuri was exceptional from start to finish. It was a long stay and the room allocated was as per my request – high floor, quiet with city and pool views.
The staff were warm, attentive, and went out of their way to make me feel welcome. The room was spacious, beautifully designed, and spotlessly clean. Thankyou Priyanka (Manager Housekeeping) for checking with me about my room. Check-in & checkout were easily handled by staff members (Shreya and the guy on checkout don’t remember his name). Thanks to Arna at the desk. Huge thanks to Karisma at the front desk for being always welcoming and looking after my request whenever I required assistance. Thanks to her again for organising Spa session at Tattva, which was another wonderful experience.
The facilities were first-class from the elegant lobby and relaxing pool area to the well-equipped gym. Breakfast was a highlight, with a fantastic variety of fresh and delicious options. Room should have a pen and notepad.
Security team at the entrance was fabulous. Thanks to smiling faces Santosh and Neelu.
Everything about my experience felt luxurious yet comfortable. I left feeling truly pampered and can’t wait to return. Highly recommend to anyone looking for a memorable stay in Delhi.

Leisure Self

10/10

Exceptional

05 Nov 2025

ravinder

Clean room staff very helpful

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Harcharan

Excellent stay

Friends_and_family Family

2/10

Poor

23 Oct 2025

Fnu

They do not have any visitor policy that can be shown in the email or PDF, it just says this is policy. Ho can I trust them. I asked him to show me email or PDF format. He said, \"We don't have it.

Leisure Family

8/10

Excellent

20 Oct 2025

Gurkiran

I want to express my heartfelt appreciation for the exceptional service we have received during our stay. A special shout out to dining hall staff who went above and beyond to make our experience memorable. Many thanks to Ashish (for accommodating dietary needs), Rohit, Kaushalesh, Manish, Niraj, Sachin, Sudhir (for serving special ginger tea), for their outstanding hospitality. Each team member ensured our meals were delightful, attending to every detail. Kudos to the entire team for their dedication and warmth.
Amardeep Singh from security was very courteous and ever smiling, greeting everyone with warmth. We truly appreciate your service and look forward to our next visit. Thank you again!

Leisure Family

10/10

Exceptional

18 Oct 2025

Nitisha

👍

Business Self

10/10

Exceptional

11 Oct 2025

MANOJ

Fine

2/10

Poor

07 Oct 2025

Jigar

This property needs a complete overhaul of management. I tried to buy pastries , gentleman said he doesnt have a container. Then i went to the restaurant and a sardarji who works there saw me yet did not even acknowledge me. Just an awful property that makes the Hyatt name depleted.

Leisure Partner

6/10

Pleasant

05 Oct 2025

Vasu

.

Leisure Partner

4/10

Poor

11 Sep 2025

Bhavin

Ac was not working properly
Hot water was not coming
Had to wait 20 mins for bell boy and they didnt show up hence had to drag bags by ourselves to reception

Very suprised by such service from hyaat group f

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Manish

Great choice , good breakfast
Variety of options

6/10

Pleasant

22 Jul 2025

Ravneesh

The staff was very good and very helpful but the property’s condition is very bad. The tap was broken, the room had mould everywhere… there was no ac in the lobby area. The staff was very nice and tried their best, but the maintenance was so below average for this hotel, the owner should look at these things. The hotel needs upgrade

Leisure Family_with_children

8/10

Excellent

12 Jul 2025

Abhimanyu

Room was okay but the next door neighbour were quiet loud. No complimentary meals were provided

Business_and_leisure Self

8/10

Excellent

31 May 2025

Pauline Marie

Room was spacious and decent. A little loud sometimes at night but overall the stay was good and staff were there to assist. Needs a little love in some areas of the hotel. Will recommend this to tourist and locals.

Leisure Partner

6/10

Pleasant

31 May 2025

Aruni

Not of Hyatt Global standard but if it is available at discounted rate, it’s value for money .
Some maintenance issues . like the door access stopped working as the lock aux battery wasn’t work . secondly , bathing , excess water over flowing and not seeping properly .

hotel is centrally located. near a metro station to access to CBD of New Delhi is good

Business

6/10

Pleasant

14 May 2025

JOSEPH

good

10/10

Exceptional

02 May 2025

Manish

Just too good

Business

2/10

Poor

25 Apr 2025

Ashwani

Room was very dirty even they don’t provide hand towels. We requested three times for hand towels laundry Contractor not came yet also swimming pool was not working, but they charge full price. I also paid extra for the breakfast.

Business Partner

10/10

Exceptional

19 Apr 2025

Deepak Mohan

Excellent Service. Stayed for 4 days and all good.

Friends_and_family Family

2/10

Poor

15 Apr 2025

Brendan

We booked because they had a great outdoor area and pool. Both were unavailable and appeared to have been for some time.
When I asked about it I was continually pushed from person to person.
Once I checked out they offered me a complimentary lunch for the next day! I was in a different city by then.
Felt very orchestrated and SOP

2/10

Poor

14 Apr 2025

Rishab

The cleanliness of the place is severely lacking — even the toilet was clogged upon arrival. Although a service technician was called, the issue remains unresolved. Additionally, the air conditioning is barely working, and we noticed a roof leak in the hallway leading to our room. Considering the amount we paid, the quality of service and overall experience fall far short of expectations. Even during the breakfast buffet, we had to wait over an hour just to receive a cup of coffee after placing our order with the staff.

Friends_and_family Family

6/10

Pleasant

10 Apr 2025

Kamlesh

N/A

2/10

Poor

06 Apr 2025

Virenderpal

Disappointed with 5* ratings for 2* hotel ,
Room floor tile were damaged , sink slab was broken , should have been Rs 2k daily rent instead of Rs 5800. I will suggest all new booker should demand pictures of room , room need intensive overhaul 😢😂😡

6/10

Pleasant

03 Apr 2025

vikas

Subpar and certainly not up to Hyatt's standards.

2/10

Poor

28 Mar 2025

ABHISHEK

usless hotel

Friends_and_family Friends

4/10

Poor

24 Mar 2025

Abhiram

The property is not 5 star. In need of a major upgrade. But, the price is accordingly lower.
There is construction and drilling which starts in the morning.
Convenient location for the metro.

Leisure Family

10/10

Exceptional

23 Mar 2025

Vishal

Excellent service

8/10

Excellent

22 Mar 2025

Ranjana

I found the staff to be helpful and very keen to help and serve you. They gave immediate attention to any concerns that I had. I considered the hotel to be good value for money.

10/10

Exceptional

13 Mar 2025

NINA

All good

8/10

Excellent

06 Mar 2025

NITIN

Hotel rooms are quite old and badly need a renovation, long check in & check out ques at the reception. Location is good and is just beside the Metro. Overall quite ok if you're looking for a budget 5 star option when compared to other 5 Star hotel prices.

Leisure Family_with_children

6/10

Pleasant

27 Feb 2025

Rajesh

Parking people just looting for taxi 3 times charging and body stop them

Leisure Family

4/10

Poor

19 Feb 2025

SANDEEP

Very poor condition of rooms. Manager sidhant was very nice and changed rooms until we find the room to settle in. All rooms seriously need renovations. Next morning operations manager Neerav sharma acknowledged the situation and apologize and said he has been appointed to improve the property condition and was also very nice and offered extra benefits and amenities for future stay. Which I don't know if we ever going to use it.

Leisure Family

2/10

Poor

18 Feb 2025

RANVIR

Missing washroom curtain water everywhere
Not great

Leisure Family

2/10

Poor

04 Feb 2025

Rahul

Rampant prostitution, drunk neighbours and the walls are thin - good luck if you are on a business trip and need a peaceful night sleep.

Business Self

2/10

Poor

27 Jan 2025

Ahsan

Hotel was not good, staff at reception was very rude. Bathroom shower was broken, the hotel need to upgrade and make more clean.

Leisure Family

10/10

Exceptional

27 Jan 2025

Rabpreet

Very nice vist especially staff called karishma made us have a warm welcome and warm stay and got are early check in thanks to Krishma made us have a lovely stay and room where 10 star

Business Family

6/10

Pleasant

23 Jan 2025

Babita

The rooms are big but ever piece of furniture has stsins on it. Felt discusted and the bathroom stank all the time. The corridors also stank. Little more maintenance is required at this property.

Leisure Family

10/10

Exceptional

15 Jan 2025

Manlin

Great property

10/10

Exceptional

08 Jan 2025

Vandana

Good stay

8/10

Excellent

05 Jan 2025

Ashish

It’s a nice , clean property. Good staff. Good location. However property isn’t 5 star as listed in Expedia.
Worth the price I booked it for.

Business_and_leisure Family_with_children

6/10

Pleasant

03 Jan 2025

Shadi

I called the hotel two days before my flight to arrange a pickup. I spent 12 minutes on the phone with the receptionist, who assured me the pickup was arranged and that I didn’t need to worry. However, when I arrived at the airport, no one was there to pick me up. This was extremely stressful, especially as a female traveler standing alone for 45 minutes trying to find help. Thankfully, Expedia’s agent was very supportive and helped me resolve the situation, which I deeply appreciate. However, the hotel failed to send someone to pick me up as promised and seemed unconcerned about their mistake. Eventually, someone arrived to pick me up after 45 minutes.

Additionally, I had to repeatedly ask for bottled water during my stay—sometimes two or three times before I could get it. The cleanliness of the hotel was also very disappointing. It was not clean at all, and I have photos to prove it. Upon arriving, I immediately had to request new bed sheets because it was clear the sheets hadn’t been changed from the previous guest.

Leisure Self

4/10

Poor

25 Dec 2024

Rudradeb

3 star hotel - not 5 star

Definitely not a 5 star hotel, can be at best 4 start but more like a 3 star hotel. Old, not clean carpet and the staff not friendly

2/10

Poor

18 Dec 2024

alan

Bad management.

Was in room 417, guests in room 416 decided to have a drunken party. Was asked if I wanted to be moved late on my final evening to another room further down the corridor, most hotels would get the people partying to shut up!

If this hadnt happened it would have been 5s all round. Its just unfortunate that I got the sticky eblnd of the stick that evening. Still waiting for Hyatt to get back to me I have emailed a number of times.

Self

2/10

Poor

05 Dec 2024

Susan

Loud

6/10

Pleasant

29 Nov 2024

Jasmeet

Quality is still not as per the price they charge.

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2024

SHAM

Very efficient and helpful staff. Prompt room service. Good quality breakfast. Good security makes you feel nothing possible go wrong in staying here. This is close to the Metro station, not too close to downtown, not far away from the international airport of New Delhi.

Family

6/10

Pleasant

17 Nov 2024

Verified traveler

Made the best of it

Very average stay. Not a clean place. Menu adveritises many items that they cant or wont make. Morning buffet was average but atleast they had one. I stayed nearly 2 weeks for work and i survived. If u need to stay in janakpuri then i think this hotel is your only 5 star choice but dont expect 5 star service or quality.

Business

2/10

Poor

13 Nov 2024

Pushpa

Not a 5*

The rooms were very dated. We was taken to a room that smelt of damp. Staff then showed us two other rooms which also had a damp smell. Bathroom conditions were not of a good standard. Infact I had to question myself if this is a genuine Hyatt. The dated wooden floor was stuck and the rugs in the room were dirty. I would not class this as a 5 star property.

Friends_and_family Family

2/10

Poor

08 Nov 2024

Justpal

2* stay at Karol bagh is better than the Hyatt!

My God!! If this is the Standard of Hyatt then it must be put out there there chain is completely going downhill! This is a four star hotel the only good thing was hotel
Lobby! Don’t fall for they have done refurbishment as they haven’t!! The food was standard better downtown to be honest! You must as well stay in Karol Bagh the Manager did not go above and beyond even after I sat down and talk to him. It was disappointing at the very least and the staff are slow service is slow the good thing was the valet parking. You will see by the pictures how awful the interior is.waste of my time and money!! The bathtub was stained all taps had limescale. Stains in walls broken chairs dirt linen can go on pool wasn’t clean had pigeons drinking water from pool swimming literally.

Friends_and_family Family

4/10

Poor

05 Nov 2024

Gaurav

This is not a 5 star hotel! 3 star at best!

Business_and_leisure Self

4/10

Poor

30 Oct 2024

sam

Staff doesn’t know their job. They didn’t know how much I paid. Room service is slow as hell.

2/10

Poor

13 Oct 2024

DINKY

Very bad experience for the first time with hyatt

Leisure Partner

10/10

Exceptional

12 Oct 2024

Reginald

Love the people

Business_and_leisure Self

10/10

Exceptional

03 Oct 2024

Harkirat Singh

It was okay

10/10

Exceptional

29 Sep 2024

vivek

Excellent Property and very good value for money

Leisure Self

4/10

Poor

28 Sep 2024

Nitesh

I stayed before in this property… I liked it, but this time very disappointed. My room was not clean at all, tabs had rust on it, dirty furniture and floor. I clicked a lot of pictures too. Not satisfied:(

Business_and_leisure Family

2/10

Poor

23 Sep 2024

Sukhjeet Singh

Thought I was going to be staying in a 5 star hotel it might of been 5 star in the 60’s but it is in need for a upgrade as it stands it’s a 2 star resort at best I’ve stayed in better 3 star B B’s

Leisure Self

6/10

Pleasant

28 Aug 2024

rajesh

Do not want to comment

2/10

Poor

24 Aug 2024

Sushil

Worst possible hospitality

This property doesn’t worth any star, all the areas need maintenance, worst part even staying 3 days and various complaints, they don’t bother to replace the lights and shower faucets. This is the worst low of a branch mark.
After my stay here I might never stay in any Hyatt property.

Business

8/10

Excellent

06 Aug 2024

Sanju

Overall it was great. But breakfast is not meeting the standards.

Leisure Family

6/10

Pleasant

28 Jul 2024

ALI

This property is not a 5 star property. The place is old, restaurant dining meals options are very less. Rooms don’t have enough items like blow dryers. But staffs are super nice and their services was excellent. I would not rate this place a 5 star

Leisure Partner

10/10

Exceptional

26 Jul 2024

Kuljeet

Great Hotel

Good room, very quiet and clean. staff were extremely helpful. Managed to fulfill all our needs.

Partner