Sarova Shaba Game Lodge

Kenya , Rift Valley
ISIOLO, Shaba National Reserve, Off A2 Road
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11 reviews shown

6/10

Pleasant

22 Aug 2024

William Joseph

The Sarova Corp and Expedia, Posted that we had to pay $140 US upon arrival by credit card, NOT CASH. At the gate to the Park, we were told that we had to pay $140 per day in cash for our stay at hotel in Park. Including day of our arrival after Park hours!
We had no US dollars in cash, so they let us go to hotel to get money. The Shaba lodge had no dollars and could not give cash of any kind for credit card withdraw.
So we spent the second day negotiating and reception called a bank in distant village to see if they would let us use their atm to get $600 USA
in Kenya Shillings. We spent day getting Shillings going twice on a dangerous gully filled dirt track for 10 kilometers! Not a road!
Your Expedia Insurance with Allianz would not cover the Money lost by theft,
as it did not fit in trip interruption guidelines.
I said it was theft by misrepresentation but they did not listen. They sent me a refusal. Thus more time and money wasted.

Leisure Family

8/10

Excellent

23 Oct 2023

Immaculate

The rooms need a TV and at least an extra TV for sports. It’s beautiful though and very relaxing.

Partner

10/10

Exceptional

09 Jun 2022

Joshua

Beautiful pool, layout and riverside very. Extremely friendly and helpful staff!

Nice rooms, quiet and well equipped.

Leisure Family

10/10

Exceptional

26 Dec 2018

Verified traveler

Weekend getaway

The staff were brilliant - a lot of attention to detail. Great food - so much variety you will definitely find something you will like. They cater for all dietary requirements. Surrounding areas perfect for game drives. Serene and peaceful environment. Great choice!

Family

10/10

Exceptional

09 Oct 2018

Verified traveler

The hotel is quiet and clean, the service everywhere is superb, the staff are friendly and helpful, the food is great and there;'s lots of it, and the setting is heavenly -- right on the Wasa River, surrounded by animals, with an electric fence to keep out the crocodiles resting in the river bed. Monkeys and baboons are regular visitors. All in all a great place.

10/10

Exceptional

24 Sep 2018

A beautiful lodge in the heart of Shaba. The service was amazing and the food delicious. I hated leaving there!

10/10

Exceptional

01 Jul 2017

Rima & Flemming

We'll be back

Paradise on earth tucked away. A wonderful feel as soon as you enter the property. Staff are wxceptionally warm and well trained. Have a \"Can do\" attitude with great efficiency. Property is beautifully done, and unpretentious. Food, though a buffet was delicious... Hubby went back more at every meal. There are Rangers on site to take you out on hiking safaris or game drives. Would loved ro have stayed longer to explore the area more. Did miss having a running track or a gym though :).

We drive down, but there is also a little airstrip next to the property. Will give that a go the next time.

Adesh the ranger who took us walking was extremely knowledgeable. David who Took us on a game drive was also excellent.

Bravo to all the team ! Until next time

Rima and Flemming

8/10

Excellent

30 Sep 2016

DAVID

Attractive Lodge on riverside

First visited here 30 years ago and while there is no great evidence of much in the way of refurbishments the facilities are still well enough maintained. Bathrooms might be updated by still passable. But a well designed lodge with a great location on the river bank.

8/10

Excellent

03 Aug 2015

Dip Narayan

We loved our stay.

We loved our stay. The location is excellent, by the river, inside the park, but well protected with electric fencing. When we checked in late @ 6-30 pm, there was only one room left, not so good one. The toiletries were missing, the electronic safe was not working (required battery change), there was drinking water provided, only one towel, and likes of that. Worst of all there was no phone in the room. So as we discovered each of the missing things, we really had to walk back to the reception to ask. But they provided everything later. So ultimately it was fine. The food was good, since the chef took special care of us offering us special dishes.

Family

10/10

Exceptional

13 Sep 2014

mwangi

The best hotel ever.service,hospitality,enviroment,rooms and service at its best.congrats.

Family

10/10

Exceptional

14 Aug 2018

Brennus

Worth the splurge

It’s a wonderful hotel in a park which makes for a special stay. Staff is super friendly and helpful. We stayed in a suite which was fine but not necessarily worth the extra amount. Food at all meals was very good and the hotel has a lovely pool. We did a game drive which we arranged through the hotel and this was very special. Wilson was our guide and he is amazing!!! He is so knowledgeable and really elevated the entire drive with his facts and experience.
Make sure to bring loads of cash as the entrance fee to get in to the park cannot be paid by card. Something we were not aware of and that made the arrival rather stressful.