Name: Wyndham Garden Shahzan Fraser's Hill
Address: Jalan Lady Guillemard, Fraser's Hill, 49000, MY

6/10

Pleasant

12 Jul 2026

michael

Not super impressed with the hotel itself. Location obviously super nice but hotel very run down, built in a 70’s style and never upgraded. Lot of damage from plenty of fungus and mold on walls and in bedrooms. 24 hours without wifi and only cold water. Maybe self inflicted as there apparently is a water heater per room but I have never experienced an in-room water heater so did not have the experience to look for it. I do not think I will come here again

Self

8/10

Excellent

26 Jun 2025

vijay

Good stay

Breakfast was more to local taste and kind of same everyday until i requested reception to change something on last day. All in all place is ok and quite. The weather was pleasant too.

Friends_and_family Family

6/10

Pleasant

10 Oct 2023

Richard

Good overnight stay at Shahzan Inn at Bukit Fraser. Very convenient and nice restaurant for dinner and breakfast.

Leisure Family

6/10

Pleasant

06 Oct 2022

Richard Teo Koon

I like the location, walking distance to the town centre. Bed was firm and towels are clean. Food at restaurant is good, thanks to the Chinese chef. But the room needs a major renovation. Inadequate lighting, dusty windows, floor and balcony. No chair in my room. Table falling apart, toilet bathroom needs repair. No Wifi in room. It should be 2.5 stars not 3 stars.

Leisure Self

6/10

Pleasant

30 Jan 2022

Juncong Jonathan

There was a party going on and other guests were singing KTV till 12am. Could hear their singing from our room

Leisure Friends

8/10

Excellent

06 Dec 2021

Choon Wah

We pay RM35 for two persons with twin sharing.It comes with a decent buffet breakfast.The hotel is quite old and it needs
a facelift.It is the centre of most hiking trails.But for the price I paid for,I have nothing to complain about

Leisure Partner

6/10

Pleasant

11 Dec 2020

Saujatya

Good Service, Facilities are a bit run-down.

I have seen the condition deteriorating over the years. Understandably, the facilities are visibly affected due to the macro-economic conditions of the pandemic, especially Room Number 314.
They seem to be trying hard to keep the lights on. Best wishes to them.

Business Self

2/10

Poor

06 Aug 2020

Verified traveler

No hot water supply and all plugs cannot be used. Room is super old.

Leisure Partner

10/10

Exceptional

04 Apr 2020

nasa

great

Business

4/10

Poor

15 Feb 2020

Verified traveler

Dirty carpet

6/10

Pleasant

01 Dec 2019

Verified traveler

There is a beautiful view. The place is really cool

Leisure Family

6/10

Pleasant

26 Nov 2019

NIK NOR AZMAN

Old hotel with seasoned facilities

The pillow and towel are a little bit smelly. A few things leftovers from previous customers were still in the drawers on both rooms that I rented! The carpet feel sticky. However the breakfast is good and the hotel situated at prime location.

Friends_and_family Friends

6/10

Pleasant

11 Nov 2019

Verified traveler

need to improve hotel facilities..

Leisure Partner

2/10

Poor

10 Nov 2019

Verified traveler

A very old and not well maintain hotel! Room with stale smell: from carpet, bed sheet and bed cushion! The room was not clean thoroughly, as dirt and stain can be easily found on floor, bed sheet, mosquito net...! There is a used towel hung behind the toilet's door and no toilet paper provided! Totally disappointed with this kind of hotel management!

Leisure Partner

2/10

Poor

04 Nov 2019

Verified traveler

The room that we stayed was very poorly cleaned. It’s very dusty and I actually think it has not been cleaned in a long time. The toilet is horrible. It has dead moths and lizard droppings all over the floor. The shower was filthy. The room was not worth the price we paid.

On the other hand, the breakfast spread was okay considering. They had a variety of food including cereals, nasi lemak, fried koey teow, bread butter pudding and salad.

Please improve on the cleanliness of your room!

Leisure Family_with_children

8/10

Excellent

01 Sep 2019

Verified traveler

The hotel is well located for birdwatching which was the reason for our trip. There is an excellent restaurant on site and ample parking.

Leisure Family

4/10

Poor

08 Jul 2019

TAK LING

Bad experience in Fraser Hills

1. Telephone system doesn't work
2. There is no air-condidtion inside the room but the electronic fan can be provided upon request, however, we don't know until we get this information from the tour guide
3. The power supply shutdown for half an hour in night time, and service center doesn't update us the status when the electricity can be resumed.
4. The electronic key system doesn't work, we ask for the replacement of the key, and reception keep saying that the key is valid.
5. We used their laundry service, but we have to get back the clothes by ourselves without delivering to the room.
6. We booked the room through hotels.com, but they cannot find the booking record when we checkin in the counter.

Partner

2/10

Poor

01 Jun 2019

Verified traveler

Poor maintenance,broken furniture,dirty

Although lobby area and dining area looks okay..but the hotel room is so bad!No maintenance at all,yellow stains on the wall,broken dressing table lamp,electric broke down while using certain switch,mattress full with stains,broken mosquito net with huge mosquitoes disturbing our sleep.,no fan and the room is so stuffy.,balcony is so dirty!wardrobe broken,dressing table broken.Last but not least,scary sound heard while we were sleeping..Please,fraser hill is such a lovely tourist place but if you cant keep good maintenance for your hotel,no tourist will ever stay there.Kindly improve and make renovation and maintain good quality stay for your customer.By far one of the worst experience among hotel stays.

Partner

4/10

Poor

28 May 2019

Verified traveler

property is in very poor condition. some upgrading works are required to remain competitive.

Leisure Partner

4/10

Poor

17 May 2019

Verified traveler

Not a very comfortable stay.

Not very good stay. Hotel and room very run down. No wifi. Bad reception for Digi.No internet and no mobile connection. Breakfast poor and basic.

Partner

2/10

Poor

11 May 2019

Verified traveler

Seems a nice hotel as you arrive, lobby and dining / breakfast area very pleasant, just don’t take a bedroom. The rooms are terrible, dusty, dark, smell, the bathroom looked dirty, because of the old and broken tiles. I didn’t dare to take a shower, wash on sink! Sat in lobby for the evening, too depressing in room. Apart from that great location for bird watching. You have to be committed!

Leisure Self

4/10

Poor

18 Apr 2019

Verified traveler

One of the worst and run down place Ive been to. Horrible

Leisure Friends

4/10

Poor

18 Apr 2019

Verified traveler

The rooms and corridor are all carpeted and very dirty. The sink in my room was blocked and could not be fixed. My room carpet was dusty and littered.
Food is delicious though.

Leisure Self

6/10

Pleasant

15 Apr 2019

Mohamad

The room looks old, the tv plug we have to plug in. The ceiling looks dirty. The toilet very hard to flush. If i checked in early, i think the room must be warm.

Friends

6/10

Pleasant

14 Apr 2019

Verified traveler

Near to food outlets convenience..n easy parking.

Leisure Partner

6/10

Pleasant

10 Apr 2019

Verified traveler

Should improve on breakfast. More choices on the menu. Water pressure was not that strong.

Business Friends

4/10

Poor

30 Mar 2019

Verified traveler

There were good and bad points about the hotel. The downstairs reception and lobby area was very nice and the dining room and breakfast extremely pleasant and clean. However in complete contrast to this was our bedroom. It was extremely grubby and in serious need of decoration. There were wires exposed at the bedside and there was a damp smell in the room, Also no-one serviced the room for whole 3 days we stayed to replenish tea or coffee or toilet roll supplies.

Leisure Partner

6/10

Pleasant

25 Mar 2019

Verified traveler

Good location. Toilet smell of urine, not been wash esp toilet bowl. After the complain, only the toilet bowl was cleaned. Room was dusty. Old and not been upkeep.

Friends

6/10

Pleasant

13 Feb 2019

AH MENG

Shazan hotel in Fraser Hill

rooms and hotel is classic but aged. Weather and sight-seeing is a plus...

Family

6/10

Pleasant

09 Feb 2019

AH MENG

Fraser Hill

very aged hotel, carpet and bathroom not well maintain. hot water not working for some rooms. only location is good, near the main street. weather is pleasent.

Family

8/10

Excellent

06 Feb 2019

Izmir

Comfort n nice view hotel

6/10

Pleasant

03 Feb 2019

Verified traveler

Ambience good

10/10

Exceptional

21 Jan 2019

Verified traveler

Good Accommodation. Nice Breakfast.

2/10

Poor

31 Dec 2018

Verified traveler

I. Mug has stain
2. Curtain couldn't close
3. Cigarette butts left at the balcony.
4. Plug point too low - not user friendly to old people and disable.
5. Mosquitos net never wash
6. Bath room wall crack
7. Ceiling stain
8. Luggage bench without a leg
9. Pillow cover stain
10. No fridge
11. No fan
12. No Wi-Fi in the room

4/10

Poor

27 Dec 2018

Verified traveler

Fresh and cool air

10/10

Exceptional

25 Dec 2018

Verified traveler

Great location and friendly staff

People in the hotel, including the staff at the kitchen, are very friendly. Location is great, and there is even a Maybank branch at the hotel's row of shops outside. Perhaps the wifi could be extended to the rooms as well, presently can only use at the lobby area. Every night there were blackouts due to the rainy weather, so this could be looked into too.

Family

6/10

Pleasant

25 Dec 2018

Syerry

Room smelly

8/10

Excellent

01 Dec 2018

Verified traveler

So far everything is good for me

6/10

Pleasant

23 Sep 2018

Bmer

Nice view. Nice staff. Nice breakfast. It is a classic hotel with classic furniture and layout. Location of the hotel is good. Freaser Hill map is provided.

4/10

Poor

10 Sep 2018

sahak

do not go during holiday season

the hotel is out of bath towel, reason too many guest and they cannot coop with the demand..

4/10

Poor

27 Aug 2018

Muhammad Zahid

Smelly n mouldy room

Not so good. They need to change the carpet in the room. Its smelly n mouldy. The staff forgot to put towels.

Family

4/10

Poor

24 Aug 2018

Yanie

Room service was very poor. Towels only available at 8pm after several calls to housekeeping & front office. It took hours to send our requested things like fan, mini bar & towels.

8/10

Excellent

13 Aug 2018

Hanna

Strategic location, near to main town and nice view

8/10

Excellent

26 Jul 2018

Anon

Good breakfast.
Pleasant stay
Friendly staff

6/10

Pleasant

23 Jun 2018

Verified traveler

Entrance gate at 3rd floor was closed until 6am.Can't reach the car park.
No receptionist at desk available to open the gate.need to walk from outside of ground level in the dark to the parking lot at 3rd level.

2/10

Poor

29 May 2018

Verified traveler

Not Recommended, Hotel lack of maintenance

The room is dark, not very clean. Many items in the room like table light, wardrobe are all broken. The breakfast included is terrible.

Partner

8/10

Excellent

16 Apr 2018

Verified traveler

Good

Friends

4/10

Poor

16 Apr 2018

Verified traveler

Dated hotel in Nice surroundings

Very old hotel. Staff not very friendly and helpfull
Most of the time sitting down and talking to each other in stead of looking after the customers
Bathroom dirty and old, needs renovation. No balcony furniture.
Breakfast oké except on sundays, then They dont serve baked eggs or omelet.

10/10

Exceptional

01 Apr 2018

Andy

Great Hoilday

Hope to have something different for the breakfast menu.

Family

4/10

Poor

28 Mar 2018

Christie

Dated.

Room is dated. Water pressure is low. No wifi. Limited channels. Food is ok. I don’t recommend this place.

4/10

Poor

27 Mar 2018

Muru

Hotel room not maintained well and looks bad.

All the rooms not maintained well and looks torn down. Called in the room service to change the bed sheet cover but they never turned up till I checked out. I would not suggest this hotel for the price paid.

2/10

Poor

03 Mar 2018

ck

Conditions of room low cost and low standard.

Poor management resulted is the key.Cleaning staff food room conditions.bad Ordor smell. Very unfriendly staff. Like budget hotel may be the price should be below Rm 70. Should up great to reserve and remain the same price.

8/10

Excellent

26 Feb 2018

Azuan

Unfriendly customer service during check in

Family

10/10

Exceptional

25 Feb 2018

Faten

Awesome Authentic Malay dish

Here, not like any other hotel, once can experience the authentic taste of Malaysian cuisine! I ate both lunch and dinner here because there is no any other better place to enjoy delicious Malay cuisine in Fraser Hill. The breakfast which come with the room is great too. I return back to this hotel just due to their delicious food and awesome chef.

8/10

Excellent

17 Feb 2018

sahrom

Nice hotel..near town

Nice hotel with nice view..staff very polite but the menu of the breakfast very limited..

10/10

Exceptional

01 Feb 2018

Nurul

Nice place to stay, but a bit noisy when there is karaoke event at the restaurant. The staff hotel aware that we have a baby stay with us.

2/10

Poor

23 Jan 2018

debbie

Never again

This hotel was terrible , smelly , dirty altogether a horrendous experience .

8/10

Excellent

10 Jan 2018

Verified traveler

Cool escape

If you want peace and quiet and cool air, Fraser's Hill is it. The village doesn't even have a minimart to speak of, let alone a supermarket. It's a pity all the trails were closed due to rainy weather. They are closed Nov-Feb!
Shahzan Inn is the only lodging with an elevator for those with mobility challenges. Apart from private rental apts. Its rooms are basic. But the tariff compensates. The restaurant cooks up a decent steamboat. Wifi in lobby and restaurant only.

Family

6/10

Pleasant

04 Jan 2018

Verified traveler

Hotel is an old hotel. The hotel need to have a new facelift and room renovation. The bed is quite old, the is not chair to sit and the table is quite old. The front desk and restaurant staff us very good to me

6/10

Pleasant

26 Dec 2017

nazura

beautiful view and tranquility

nice view, relatively friendly staff , nice place to stopped and relax after hectic busy days. however not much choice for food and things to do.

2/10

Poor

25 Dec 2017

TY

room dirty

Bed sheets cover, pillow cover all never change,just tidy then give the next guest to continue sleep. No hanger, no hair dryer in the room. Window full of dust, Bed sheets also full of dust mist, whole night my nose sensitive,can't sleep well. For bathing the Heater no hot water supply when bath until half, and the water are very small .
Not enough parking for guest. Once going out come back to the hotel no more parking, gate to park the car outside the hotel, beside the road. For my family although Shazan inn is good location,breakfast so so, ok. But the room are very dirty, especially the Bed.

6/10

Pleasant

12 Dec 2017

Average Hotel but very good location

Sombre Hotel in a Beautiful Place

The hotel is with old furniture and fittings. But the location is good near to the Fraser Hill Clock Tower and food court.

8/10

Excellent

29 Nov 2017

Teck Siew

Staff is polite and helpful, place is old but reasonably maintained, car park plenty, advise booking for room facing golf course, garden view has nothing to view, wifi only available in lobby, unable to receive signal for phone and data in room from carrier, therefore wifi coverage need improvement, overall a present stay

Partner

6/10

Pleasant

20 Aug 2017

Naseer

Needs little renovation

Room provided was not garden view as booked.paid more for upgrading it.No fans or AC.Needs renovation.didnt provide us double bed after upgrading too.

10/10

Exceptional

26 Jun 2017

Verified traveler

Location was good, room was clean, the staff was friendly and the breadfast was good.

8/10

Excellent

17 Jun 2017

Peregrine

Quiet and convenient central location

Spent three nights here while exploring the area. Overall a decent place to stay.

8/10

Excellent

29 Apr 2017

Verified traveler

very relaxing and comfortable.

4/10

Poor

26 Apr 2017

syu

Facilities too bad but the view is awesome

view is awesome with strategic location. the restaurant/food stall in walking distance.
but really disappointed with the room facilities. plug/suis in room only 1 was functioning.
furniture & bed were old/outdated.no aircond/ceiling fan.
i think with the current malaysia's weather it would be better if hotel furnish every room with the ceiling fan because
it's still hot inside the room compared to outside.
the breakfast just ok,simple.

6/10

Pleasant

24 Mar 2017

Verified traveler

Overall the hotel facilities are ok except for the hot water switch which is situated outside the room and no indication. The bathroom towel should be of the better quality for the hotel price.
Tq

6/10

Pleasant

21 Mar 2017

FAZIDAH

ok

Partner

6/10

Pleasant

12 Feb 2017

mommy

Just okay

hot water not functioning well.no access to operator,need to go down to receptionist if need anything

6/10

Pleasant

30 Jan 2017

Verified traveler

Close to the centre of Fraser

Staffs are nice. The bathroom condition is bad though. Don't ever open the door below the sink!

8/10

Excellent

23 Jan 2017

zainuddin

Nice place for new couple ,it so avanture to reach the top n the place is so cool.

Family

4/10

Poor

27 Dec 2016

Verified traveler

Family with Children for one night

Good location but the rest is like a 2 stars hotel.

6/10

Pleasant

20 Dec 2016

cool & nice

HILL experience

Quiet location. Clean environment. Staff are friendly and helpful. We enjoyed the stay.

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