Name: Four Points By Sheraton Jaipur, City Square
Address: City Square, Vasundhara Colony, Jaipur, 302018, IN

2/10

Poor

09 Jun 2026

Shankar

I am very disappointed with this hotel stay. The air conditioner units are set at a permanent threshold of 22°C and no matter how you try to cool the room with your in room thermostat nothing changes as it is fixed to blow at 22°C. The hotel staff will never agree to the fact that it's on a threshold limit. They will lie to you over and over again saying that it will take time to cool. Slept sweating the whole night without any proper sleep and mosquitoes to add to this suffering. Sorry to say but this is not a Marriot standard hotel. As a fanatic Marriot group Bonvoy member, I would request the Marriot operations team to visit this hotel and take corrective actions before this hotel ruins and tarnishes the brand reputation of the Sheraton and Marriot brands. The only thing good about this place is the food, other than that, the small lodges are way better.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Kevin

Amazing Stay, I almost did not want to leave. From the friendly staff to the delicious hot meals. Access to all the amenities was also a major highlight. Highly recommend for your stay in Jaipur.

Friends

10/10

Exceptional

21 Apr 2026

Tejaswi

They really care for their guests. Overall it was a very pleasant stay for us.

Friends

6/10

Pleasant

16 Apr 2026

Archana

Check in was quick and convenient. Breakfast and dinner had scarce variety but food was fresh and well cooked. Customer service was amazing. Rooms were well maintained.

Partner

2/10

Poor

08 Apr 2026

Gijs

Dirty room, Halway: rests of food everywhere. Pool water cloudy. Not Sheraton worthy.

Partner

10/10

Exceptional

07 Apr 2026

Puneet

The stafff was very friendly and helped make the stay a memorable one. My niece absolutely loved the swimming pool. The pool are was well maintained. breakfast spread was incredible. We stayed for 2 nights and noted that the breakfast menu was changed daily which was really nice. The location was convenient with a market/shops nearby.

Friends_and_family Family

2/10

Poor

01 Apr 2026

poonam

The rooms are very old and smelly. The cleanliness is very poor. Terrible experience

Self

2/10

Poor

29 Mar 2026

Nitin

My door key never worked, and one of two room checkin was delayed for 2 hours

Family_with_children

10/10

Exceptional

25 Mar 2026

Nandini

Nice

Family

10/10

Exceptional

24 Mar 2026

Lucy

This was valued for money nice and bright and clean. The restaurant was pretty good. The prices were reasonable and I would certainly have stayed a few more days there if my time had allowed

6/10

Pleasant

25 Feb 2026

roma

Bathroom was not good no good drainage. Food was not hot enough as a temperature.

Family_with_children

10/10

Exceptional

18 Feb 2026

Shabnum

Staff was very good. Yummy food. Nice rooms

Friends_and_family Friends

8/10

Excellent

19 Jan 2026

Dimpy

The overall stay was wonderful, but what stood out the most was the delicious breakfast, with a variety of food that was endless.

Staff was very professional and friendly.

thanks for the wonderful experience!

Leisure Family

6/10

Pleasant

18 Jan 2026

Susan

The staff at this hotel is beyond amazing. They go above and beyond to make it a great stay. The hotel needs a lot of updates. I would recommend Marriot putting a little money into this hotel to make it up to the Marriot standards. The employees make up for the old hotel, though. Again, they are amazing.

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Rahul

Air Conditioner Not Working in room.. BathTowls are not clean.. bathroom sink has been clogged..

10/10

Exceptional

26 Dec 2025

Praveen

Everything was great at this hotel.
Staff service including the wonderful staff at reception (Pradeep and the pretty girl whose name I forget)
Restaurant on 10th floor was amazing. Great views, food quality was amazing..
Rooms were modern and very clean.. something that is not easy to achieve in India

Could be better
Transparency around non availability of non-veg options.. my daughter was initially disappointed.. but needed up loving all veg options.

Will definitely come again. 5 star services that is affordable.

Leisure Family

10/10

Exceptional

23 Dec 2025

Moises

Staff are very attentive to your needs

6/10

Pleasant

17 Dec 2025

Kulwinder

Only problem was I called three time for towels they came after one hours

Leisure Family

10/10

Exceptional

17 Dec 2025

Prabodh

Nice clean rooms, free water bottles and breakfast. Hotel overall was clean and high end

Leisure Family

6/10

Pleasant

10 Dec 2025

Prashant

Room is good size but quite dated. The bed was a spring mattress low bed which was an uncomfortable experience

The toilets are very poorly maintained with too much black mildew and very poor showe condition. The entire toilet need a major clean up.

Breakfast spread was quite good for vegetarians but for the non vegetarians it was extremely underwhelming. There was no decent meat and thecold cuts were tasteless. However the paratha, sambar, fresh dosas and omelettes were great with a very good coffee.

The staff were very nice and helpful both at the checkin and the restaurants.

Leisure Family

10/10

Exceptional

30 Nov 2025

Vikas

Hospitality

6/10

Pleasant

30 Nov 2025

Rima

The room floor was chipped.
Bathroom sink has bugs coming, cockroaches coming. Room service came and spread the chemicals and it stopped.

Leisure Family

6/10

Pleasant

27 Nov 2025

Anant

Amenities

Leisure Family

8/10

Excellent

09 Nov 2025

Sanyam

It was a good say, but they did not have exhaust in the bathroom to take out the smell.

Leisure Partner

8/10

Excellent

02 Nov 2025

Neeta

Their friendly and efficient Staff and Service brings me back to this property. Otherwise, the property itself needs renovation.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Sri

Clean room, good courteous service, excellent breakfast and dinner buffet, excellent value and quality. Thank you!

Leisure Family

2/10

Poor

11 Oct 2025

ted

Place is unsafe. No electral appliance worked. Staffed stated a/c was not work and stated they didn’t know how to fix it.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Keval

Not a 5 star, more like a 3 star

Shops nearby | Did not have toilet paper or hand towels in our room.

Had to call multiple times to get towels. Other room phone and TV did not even work.

Porters however we're very good and helpful.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Gagandeep

Clean rooms, shops nearby

Leisure Family_with_children

2/10

Poor

27 Sep 2025

teddy

Warning

The stay was awful. The air condition was not working even Maintance stayed that. Had to have refrigerator changed out 3 time because it didn’t work. Had to call the manger down and he took his sweet time getting down there. I demanded to be move and the refrigerator still not working. The coffee pot had live wear hanging loose and Maintance side it was ok. Do not stay here

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Wings

Everythin* was perfect

6/10

Pleasant

30 Aug 2025

Kiran

A trip to jaipur

We are 2 families went for 2 night trip to jaipur and consider my person experience of this hotel

The location is centrally located in jaipur and its not a five star by any way no service, Facility or support, don't get fooled by the Picture , the building is very old and need maintenance from outside and inside, the service is very slow and hotel is not also very big, food is average at dinner and good options in breakfast
i would give this facility a 4 star and service 3 star

Friends_and_family Family

8/10

Excellent

21 Aug 2025

SHAMSHER

It’s a clean and well kept hotel with friendly staff and conveniently located. The breakfast option is also worth taking.

Business_and_leisure

10/10

Exceptional

17 Aug 2025

Vaibhavi

The staff especially Snehajit was a great help

Leisure Family

10/10

Exceptional

03 Aug 2025

Saibal

Good & friendly staff . Good dining options

8/10

Excellent

28 Jul 2025

Silvy

The property was clean and the staff was polite. Overall i had a good stay

10/10

Exceptional

07 Jun 2025

Arvind

Breakfast food variety and quality was excellent.
Front desk service was good

Business

10/10

Exceptional

05 Jun 2025

Jathin

Excellent Stay

Leisure Family

8/10

Excellent

18 May 2025

Inderjit S

Staff is the plus AC needs some serious servicing

Leisure Family

8/10

Excellent

07 May 2025

Naman

Good property to stay

8/10

Excellent

01 Apr 2025

Sumeetu

Nice hotel

Nice hotel, comfortable rooms. Bathroom wasn’t the best, but that’s a lot of hotels. Breakfast had a lot of options and they made traditional regional dishes upon request too. Was about 20 mins away from the airport

Friends_and_family Friends

8/10

Excellent

13 Mar 2025

Mayur

We are very pleased with the staff at the hotel. The staff at the hotel are very polite and professional. There are a few things we dislike about the hotel, such as its location or the manner in which the rooms are kept. As far as Marriott high quality standards are concerned, this hotel is not meeting them. Although the restaurant at hotel is quite affordable, there is a good variety of food on offer, and there is a buffet on offer, as well as a friendly and helpful staff.

Business_and_leisure Family

4/10

Poor

11 Mar 2025

Sean

Hotel has some good food options and staff in dinning are amazing and definitely way better than the front desk.
Hotel room was terrible and bathroom was awfully dirty. Hotel doesn’t give you 5 star vibes at all. Will never be staying there again. Will also think twice before booking with Four Points anywhere else around the world.

Leisure Family

10/10

Exceptional

08 Mar 2025

sanjay

Excellent front desk experience.

10/10

Exceptional

06 Mar 2025

SRIDATH

Good customer service

Leisure Family

6/10

Pleasant

04 Mar 2025

German

Tha bath room are very old and not P
Good look

10/10

Exceptional

04 Feb 2025

cedric

Great service provided by the entire team. Hotel is in ideal location, very clean, hotel, rooms comfortable and very clean.
Many thanks to Vishal from the reception team who welcomed me to the hotel and always checked that all was ok with me and ensured safe departure from the hotel. Thanks to Vishal for his hospitality and professionalism that he demonstrated in his work.
Thanks to Dalveer, and Ranveer and rest of the housekeeping team for ensuring my room was comfortable, clean and all required amenities were in the room.
Thanks to the restaurant team in ensuring meals were delicious at meal times and ensuring all were comfortable.

Leisure Self

8/10

Excellent

10 Jan 2025

Vinayak

Location in the center of city
Traffic and crowd

Leisure Family

4/10

Poor

31 Dec 2024

Lynn

Not a real 4 Points

Don’t stay here. The hotel had many reviews of 1 out of 5. That is accurate. It’s an old hotel that needs a major renovation. I only review hotels that should be avoided. Take my word for it, this is a ONE star

2/10

Poor

30 Dec 2024

Ankur

The rooms are falling apart. It’s misleading when booking. The rooms were terrible.

Leisure Family

2/10

Poor

10 Nov 2024

Ashish

This is falsely advertised as a 5 star hotel. It is an older property that hasn’t been maintained and should be adjusted to a two star hotel. Pigeons were swimming in the pool. The room was dirty. The bed was old. The carpet in the hallway was passed its expiry date. I decided not to stay because the hotel was horrible. If you want a five star hotel, then try the Marriott.

Leisure Family

6/10

Pleasant

09 Nov 2024

Vishal

Old property. Needs renovation

10/10

Exceptional

27 Oct 2024

hubert

People either in reception or in cleaning are very kind and helpful.

6/10

Pleasant

25 Oct 2024

Pranav

I was here for 8 days. The swimming pool was horrible and dirty. Kitchen staff and housekeeping staff were very helpful and accommodating. Need to update the hotel facilities if they really want to claim their status as a 5 star hotel. Overall 3/5 experience

Business_and_leisure Partner

2/10

Poor

29 Apr 2024

vinod

Terrible

6/10

Pleasant

27 Feb 2024

Hargurmail

The people were top notch. Owners need to spend money and update the flooring and lighting. Also need to clean up the outside.

Leisure Family

6/10

Pleasant

05 Jan 2024

Poongunran

Overall it was ok. Had to wait for an hour to get lunch when we were the only party in the restaurant. The hotel otherwise is a typical 3 star property

2/10

Poor

26 Dec 2023

Divya

I have stayed at many Sheraton properties around the world. This one probably ranks at the bottom of my list. The property is extremely old. Requires renovation and maintenance. It is not worthy of a four star rating. I had many issues during my stay. The first room we were given had a cockroach. No hot water in the shower (barely luke warm). I stayed there during the winter, so not having hot water was an issue. The food service at the restaurant is extremely slow. Overall very subpar experience for the price. Not at all worth it.

Leisure Family

6/10

Pleasant

11 Dec 2023

Navneet

Food was good, but the hotel condition is not as showcased in the pictures. Very poorly maintained. Also airport pick up is a scam, they say 800Rs but end up charging you more than 1000Rs when the actual Uber rate is around 130Rs. Wouldn’t recommend the hotel for the price.

Leisure Partner

8/10

Excellent

12 Oct 2023

Ravleen

The water didn't get that hot in the shower

Leisure Family

2/10

Poor

09 Sep 2023

Hrithik

Worst 5 star hotel ever!!!

Worst customer service ever. Initially when we came in staff refused to help assist with luggage. Then we were allocated a room where the air conditioning wasn't working. Then on the day of check-out at 9AM they call and ask when are you leaving the room. We asked the hotel can you please assist with a taxi as our driver cancelled totally ignored. Also they have a swimming pool, perhaps there's more piegons and their poop than human beings. I wonder how they're even a 5 star hotel. I highly recommend you don't stay at this hotel.

Friends_and_family Family

4/10

Poor

14 May 2023

Jungrezkhan

The air condition in the room was not working and then they changed our room to 7th floor which was very tough to communicate with the front desk since the phone was not working. I would not recommend anyone to stay at this hotel it’s just waste of money!

Business_and_leisure Family

2/10

Poor

06 Mar 2023

Mercy Megan

The property location is terrible. The spa should be better with better service. Shower floors need some cleaning.

Most staff are nice apart from a guy at the front office . He’s dark and around 5.4 feet tall. He didn’t seem to be happy I was there. When I tried to book , he said it full booked. Yet the rooms were available on Expedia. I felt unsafe around him. He should not be at the front desk if he cannot accommodate every race .

Leisure Self

4/10

Poor

22 Jan 2023

sunita

The property is not updated and rooms are not clean.

Business Self

10/10

Exceptional

03 Dec 2022

RAJESH

Excellent

6/10

Pleasant

03 Aug 2022

Verified traveler

I always stay this hotel whenever I come to Jaipur , location is good , hotel is clean, cozy.

Business

2/10

Poor

25 Jun 2022

Bineesh

Took 30 min to check in and the front desk staff was not kind

Business_and_leisure Friends

8/10

Excellent

21 Jun 2022

Kirti

Enjoyed the Stay

Very Nice Hotel , comfortable , clean , food was good. Overall very nice.

Friends_and_family Family

6/10

Pleasant

22 Mar 2022

Verified traveler

Lots of restrictions in terms of pool timing. Pool area closed off after 6 pm.

Friends_and_family Family

2/10

Poor

21 Mar 2022

POOJA

Very bad experience with this hotel

Worst Hotel i ever visited .
It's a 2 star hotel not a 5 star . Rooms was stinking and very poor service from the hotel . AC was not working and
Food Quality is very bad and smelly .
It's not worth to spend such amount on this hotel .It's a advise to u pls remove this hotel from your site that nobody book from your portal .

Friends_and_family Family

10/10

Exceptional

12 Mar 2022

Mitesh

Locarion is good and staff is co operative

Business Self

8/10

Excellent

22 Dec 2021

Lina Guiselle Gonzalez

Nice hotel, very good service, quite Ok restaurant.
A couple of things: I needed to do a business call and could not use my bedroom as my wife and child were there. The hotel was not useful in helping out. I was not allowed to use the (empty) event rooms and after asking if there was a place where I could have a private conversation I was told simply \"no\".

Separate comment: the hotel is part of Sheraton, an international chain; I was surprised at the lack of international (particularly western) choices from the restaurant. Pasta was listed, without description, and when I inquired, the waiter could not explain beyond saying they had a red one, a white one and a oink one...

Finally, they have s nice small store where they sell fabrics and handicrafts. The vendor is very pushy, was asking my wife for her phone number and made her uncomfortable enough that by the end of the stay she didn't want to go by the restaurant by herself because the store was next to it. There was another vendor there next to the restaurant, selling puppets, and was also very pushy trying to sell every time we walked towards the restaurant. Not really expected in this kind of hotel...

Leisure Family_with_children

2/10

Poor

07 Dec 2021

Ranjeev

Worst service in hospitality industry

One of the worst properties in terms of service. Following events occurred with us:
1. During check-in when I was mailing ID documents front office executive started attending another customer
2. Since next morning we had to drop our son to his school early for SAT exam, we requested for packed breakfast for him. Next morning I called the reception 20 min before leaving and was told breakfast is ready. But when we reached reception it wasn’t. Also the breakfast that we asked for wasn’t packed instead he was given two muffins and some cut fruits. We left since he had to reach school and child was empty stomach till 1pm as he doesn’t eat such things.
3. We reached hotel around 3pm and that was when room was being cleaned and was not cleaned properly.
4. Around 5pm I was making coffee and since there was no stirrer in the room asked room service. Even after 45 min nothing came and I called reception got bit angry then they got tray full of stirrer and spoons.
5. On first morn while bf we were told it’s available till 11 am, so next morn we reached restaurant by 10:45 and asked for some eggs to be made but that never came. And wishing 5 min all food was taken. No one came and checked if we want to place last order or need anything since they are closing. When complaint to manager they apologised and later on my insistence Ex Director of the hotel came yo visit us.
Not sure if any action will be taken to improve service, cleanliness etc to keep us quiet gifted chocolates.

Friends_and_family Family

2/10

Poor

06 Dec 2021

Vivek

Last choice

Terrible stay. Propyls not even worth 3.5* .condition of rooms, elevator, approach of staff, everything is like a supervisor guest house.

Friends_and_family Family

10/10

Exceptional

17 Oct 2021

MANISH

WORTH CONSIDERING FOR JAIPUR STAY:)

Overall experience was good. PROS were excellent location, ambience, staff helpfulness, facilities, buffet breakfast, cleanliness. CONS were food portions in in-room dining were smaller than expected and the whole outside look of the hotel needs upliftment & renovation.

Friends_and_family Family

2/10

Poor

13 Jul 2021

Aditya

Waste of Money

No staff to escorts you to your room post check in. Quality of food is beyond pathetic, waiters sent to your room are just the worst, I have had better experience in local hotels in jaipur with the staff. Cold tea is served... If you ask for glasses they will not even bother to clean them. Roti served in dinner is made from flour that has gone bad and smells, if you tell them about their service they will simply grinn back at you. I asked for the manager and no one bothered to call me or come to my room to speak... Dont waste your money, you will get better services at a local hotel.

Friends_and_family Family

10/10

Exceptional

05 Nov 2020

VINEET

Overall good experience

Stay was good. Overall good experience

Business

10/10

Exceptional

05 Sep 2020

Verified traveler

Comfortable room with a great bed.
Best nights rest I had in a long time.

Business Self

8/10

Excellent

08 Mar 2020

Verified traveler

Nice Stay

overall good experience. Duty Manager Shivani is very nice.

Friends_and_family Family

10/10

Exceptional

04 Mar 2020

Verified traveler

Excellent hotel and service

My parents spend 2 nights in Feb 2020. Service was excellent. Their rate included Club access and dinner. Food was very good. Hotel rate was very good for tourist friendly Jaipur. Will stay again

Friends_and_family Family

8/10

Excellent

19 Feb 2020

Bernard

I have completed the questionnaire which should. Be sufficient

Leisure Partner

10/10

Exceptional

28 Jan 2020

Sangeetha

value for money

Amazing stay
Hotel staff very courteous
Food was also good
I would stay here again if I visit jaipur
Value for money

Friends_and_family Family

10/10

Exceptional

27 Jan 2020

Verified traveler

Perfect location for early morning flights. Brilliant staff with great and helpful attitude. Comfortable room and nice, cozy beds. In room anenities with free supply of bottled water and tea and coffee anenities. A vegetarian restaurant accross thecroad offers a very rich and varied menu at very affordable price.

Leisure Partner

10/10

Exceptional

10 Jan 2020

krishna

Amazing hotel with amazing food.

great hotel, very comfortable and has amazing free breakfast and dinner. Can’t ask more. Highly recommend this place.

Friends_and_family Family

2/10

Poor

24 Sep 2019

Dheemant

worst stay

Very basic room, AC did not work and denied breakfast!

Partner

2/10

Poor

03 Sep 2019

Rattan

Terible stay at hotel, never stay in there again..

Terrible. In the breakfast we noticed sprouted chickpeas had fungus growing on them. Check in took too long time. Beds were soiled. On day 2 of my stay i asked them change of clean towel, they took away one from my room but in return noticed they brought back worse than they took one for change. I had a severe cold whilst staying in the hotel. I asked room service for providing salt in my room, when started using it for gargle I found they actually brought in black peppe. Facilities wise the hotel was worse than 2 star although they advertised 5 star.

2/10

Poor

14 Aug 2019

V

I don’t want mention name but there staff not helpful
For arrangements take Long time and never follow instructions

Business Partner

10/10

Exceptional

11 Jun 2019

Ravi

Nice,clean n comfortabe

Very clean n comfort hotel.Recommended to others .Thumbs up

Partner

8/10

Excellent

25 May 2019

Verified traveler

Cleanliness is the issue. Towels provided very old. Staff should be trained properly

Friends_and_family Partner

4/10

Poor

29 Mar 2019

Verified traveler

Not what you expect from the Sheraton group!!!

Don’t think this is Sheraton standards at all .
The rooms were in a terrible condition . Floorings were peeling etc I complained and was promptly had my room changed . The tv in my room did not work I was given the key to the room across my room to watch tv .

The staff tried their best to resolve my complaints I was most pleased with the efforts they made but that said the stay was disappointing given the overall experience . Stayed at holiday inn Jaipur was far better hotel in great condition .

Family

10/10

Exceptional

23 Jan 2019

Verified traveler

Everything is nice I like this hotel. But as per me breakfast is little conviniant. So breakfast some item increase as per north Indian food is better

10/10

Exceptional

22 Dec 2018

Verified traveler

Right in the heart of the city & so close to the airport too. An idea Hotel in many ways.

8/10

Excellent

27 Nov 2018

Verified traveler

I booked a two bedroom king size for my vacation. When I arrived I learned it was actually a one bed with a living area. The hotel didn’t have additional rooms so they arranged for a rollaway. They also covered all meals during the stay. When someone moved out of the room the hotel moved us into another king size room. The hotel really went above and beyond to make the errors more accommodating. I really appreciated their kindness and willingness to assist us during the stay to include box meals for our travels. The hotel also modified meals to accommodate special diets. I am very impressed with everything except the incorrect advertising.

Friends

8/10

Excellent

22 Nov 2018

Samir Ramesh

A perfect place in Jaipur

It was a perfect hotel for me. The service was great and the food as well. The room was specious and well maintained.

10/10

Exceptional

27 Oct 2018

Vidya

My parents and I LOVED our time at the Four Points by Sheraton in Jaipur! This is the best hotel we have ever stayed at. The staff are beyond awesome and made our stay excellent. We felt at home!

Food, Room and the Facilities were great!

Will definitely stay here again!

Vidya from Ottawa, Canada

10/10

Exceptional

27 Jul 2018

Kirtimaan

Nice hotel with excellent pool. We stayed for 2 nights and hotel staff did their best to make our experience wonderful. I will surely stay again here in my next trip.

8/10

Excellent

17 Jul 2018

Verified traveler

Business as usual

I have stayed in 4 points last year as well. Nothing has changed. Ambience of rooms, food menu, it is still the same. With ever changing customers you need to innovate and excite your customers...

Please bring something new. I will be back

10/10

Exceptional

14 May 2018

Verified traveler

Nice and very clean hotel. Staff are very kind and are akways here to help.

10/10

Exceptional

08 May 2018

Pankaj

Nice Hotel

I would like to come again with my family and recommend others to stay here. Food was awesome.

8/10