Atlantis

10/10

Exceptional

10 Mar 2026

Alex

We had an unobstructed ocean view (I’m sure other views are available). Lots of dining options, and of course there’s a water park, plus 2 or 3 beaches to walk that are not as crowded. Lots of families with kids — which could be good or bad, depending on your preference.

Partner

10/10

Exceptional

08 Mar 2026

Scott

Beautiful property

Partner

10/10

Exceptional

06 Mar 2026

Zaida

I loved the island view from my room. The activities were pricey but I can say I did wish I had stayed longer because of how much there is to do. I would most definitely come back again.

Friends

10/10

Exceptional

04 Mar 2026

Raphael

Beautifulhotel with great staff. Food pricing is on the high end but everything I ate was high quality and fresh. I will definitely visit again.

Partner

8/10

Excellent

03 Mar 2026

Kenneth

Clean room with water and Nassau dock views. Professional and friendly staff

Partner

6/10

Pleasant

03 Mar 2026

Chris

Atlantis is a mature property and very much in need of renovations. Staff was excellent in every department. The Bahamas are over built at this time and over priced by all people I’ve spoken with.

Food, I like good food but, you will be hard pressed to find a very good meal. Be warned do-not eat at NABU the high end seafood restaurant we know in the US is an abomination of overpriced tasteless offerings. 3 strikes and their OUT!

Weather this time of the year is spectacular! Low humidity and blue skies.

Business

10/10

Exceptional

03 Mar 2026

Raquel Simone

Nice

10/10

Exceptional

02 Mar 2026

Keyondra

Clean room, staff was very nice and accommodating. Many options to choose from for dining and the atmosphere/ambiance was wonderful

Family_with_children

6/10

Pleasant

02 Mar 2026

Juan

Pools were closed for maintenance. The main water slide would close down intermittently due to water levels being to low.

2/10

Poor

01 Mar 2026

Lauren

Royal is the oldest of all properties, youngsters running up and down the halls in the middle of the night. Reservations are not family friendly, required to eat between 5-7pm often there are no reservations at this time. The proeprty was grimy and the resort charged for everything it felt like a scam. Extracting every dollar from you.

Family_with_children

8/10

Excellent

01 Mar 2026

Andreea

NA

6/10

Pleasant

01 Mar 2026

Norihito

The pools and the beach are wonderful. However, there were a few disappointing points:
- Difficulty making restaurant reservations
I believe there are not enough restaurants operating relative to the number of guests. It was extremely difficult to get a reservation between 6:00 and 8:00 p.m.
- High food and beverage prices
Mineral water is not complimentary, so you have to purchase it, and it cost $9. There are free water dispensers, but the water tastes bad. In general, the restaurants are expensive. I traveled from New York, and my impression is that prices are about 20% higher than in New York.
- Staff were not very friendly
A 15% service charge is included from the start, but despite this, the staff were not particularly friendly.
- Aging room facilities
The shower water pressure was weak.

Family_with_children

10/10

Exceptional

01 Mar 2026

Bimal

Wonderful resort!!!

8/10

Excellent

28 Feb 2026

Camile

Overall all was great. At times it was difficult to find chairs whether at the beaches or the pools. Service was good but a few times we felt that we were bothering them. Be prepared to spend money as food and drinks are pricey especially bid you are Canadian due to the exchange rate

Family

8/10

Excellent

27 Feb 2026

Patricia

The staff was extremely courteous!

2/10

Poor

25 Feb 2026

Tadisha

The hotel was not accommodating. We had inclement weather conditions and there were not helpful. I am traveling with a minor. I was left stranded to find another hotel with no assistance for staff. I did not receive any notification of flight cancellation or delays despite me adding my name and information to be notified

Family_with_children

10/10

Exceptional

24 Feb 2026

Britini

Everything was amazing. Staff were very friendly. Any questions or concerns you had, they were there to help you on the spot. The room was always clean. I went in early February so it was a little chilly, but the sun was always shining, and never any rain. Food was amazing everywhere, especially down by the marina. But things were very expensive. That was the only downside. It’s a beautiful place and a beautiful place for a family vacation. Just be prepared to spend a few extra dollars.

Family_with_children

10/10

Exceptional

24 Feb 2026

Alicia

Room was clean, courteous staff, tasty food! 10/10 experience.

8/10

Excellent

23 Feb 2026

Devanand

Amenities are good , however we had problem with elevator not working and long line up at check out

10/10

Exceptional

23 Feb 2026

Sandra Louise

Amenities and lots to do on property. Staff very friendly and helpful. Enjoyed our stay!

Partner

10/10

Exceptional

22 Feb 2026

Paul

Clean abd friendly

Family_with_children

8/10

Excellent

22 Feb 2026

Amber

Staff was always very courteous and helpful and the resort is beautiful

Family_with_children

8/10

Excellent

22 Feb 2026

Krystian

Resort is very nice, service not so good

Family_with_children

10/10

Exceptional

21 Feb 2026

William

Best resort for family and outstanding accommodations!

Family_with_children

6/10

Pleasant

21 Feb 2026

JARRETT

I wish someone from Atlantis had advised us before our stay that extensive construction was planned for the outside face of our rooms balcony. For days, crews on a huge scissor lift were 4-5 stories in the air against the balcony of our room jackhammering pieces of the exterior panels on the building to make repairs. If you spend all day in the water park then it’s no big deal but one of our kids was sick so we spend days listening to that nonsense while he was trying to sleep and recover. Front desk had no interest in reassigning a different room or providing any sort of credit for the noise.

Family_with_children

10/10

Exceptional

20 Feb 2026

Joseph

Nice

8/10

Excellent

20 Feb 2026

Marie Victoria

Friendly staff, great water park and beaches.

Family_with_children

6/10

Pleasant

20 Feb 2026

Randy

The room size was good. The shower water was cold & the faucet leaked. The bathroom sink was clogged. The Keurig brews coffee grounds into the cups. The sliding door did not close all the way. An expensive trip for all of those issues in one room.

Partner

2/10

Poor

20 Feb 2026

Sana Tareem

I booked my stay via Expedia, the flights tickets were assigned in group 8-9 both ways. The worst part was we didn't have check in bags but by the time they call out group 8, we were forced to check in ours carry ons.
Now about the hotel... we were on the 16th floor of the west tower. The hotel is OLD, constructions going around everywhere. Some of the most iconic rides were closed for our whole stay. We ordered in room dining at 7pm and it came at 10 with absolutely no salt in food & they didn't even give us salt & pepper on side. The coffee machine didn't work in the room for the whole stay. The bathrooms doors were broken and couldn't be locked. They refused to provide extra pillows on our first night. The TV didn't work for the whole stay. There was a bathroom leak nextdoor and it took them 14hrs to check, by that time our room's carpet was completely drenched. The customer service sucks & honestly they don't care. This was my 1st & last time visiting the so called \"Royal Atlantis\"

Family_with_children

10/10

Exceptional

20 Feb 2026

Martha

I
Staff was fantastic!! Helpful friendly . A special thanks tou Darrell! Pool’s beautiful, beach was gorgeous but hard to find a chair . Room was clean . Food varied and excellent quality

6/10

Pleasant

19 Feb 2026

Mary

We have stayed at Atlantis for 6 years in a row. We have always lived it there. However, this year there were a lot of issues. The ice machine/water on our floor was under renovation, but the one by the pool was also not working. The tv also had issues the whole time, which only really mattered at night, when everyone just wanted to take it easy for a hour before bed. . It kept glitching. The staff which has always been friendly, wasn’t. I’m not sure

8/10

Excellent

18 Feb 2026

Amy

Friendly staff

10/10

Exceptional

18 Feb 2026

Nicole

Upon checking in we were upgraded to the Michael Jackson Suite and couldn’t believe it!

Kids loved all of the water slides and we loved eating at Shake Shack and Cocodrillo.

Family_with_children

8/10

Excellent

17 Feb 2026

Cortney

Great experience. Wish the weather was better.

Leisure Family

6/10

Pleasant

17 Feb 2026

Kevin

Restaurants could not handle the large holiday weekend crowds. We were Ignored totally at the Sea Glass. Had to leave the resort to have our best meal (Solemar)

6/10

Pleasant

17 Feb 2026

Dibran

I believe I got bed bugs from the room.

8/10

Excellent

17 Feb 2026

Shawn

Every thing was nice

6/10

Pleasant

16 Feb 2026

Annette

We've been at Atlantis many times and we love the place. But it seems that the needed repairs to maintain the hotel are neglected. In our room, the TV system didn't work the entire stay. The phone was also only functional when set on loud speaker. We spent an evening waiting for the 'engineer' to fix the TV and when he showed up 1.5 hours later he only told us he couldn't do anything. There seemed to have been water damage in the hallway outside our room because a loud vent was blowing nonstop day and night. My son was looking forward to the kids club but on Saturday (!) it was closed with zero notice for a 'private event'. Very bad taste to lock out the children from their space to make extra money.

Leisure Family

10/10

Exceptional

16 Feb 2026

Jill L

Pia at the front desk was amazing to start our vacation off on the right foot. Bernadette, our cleaning lady made us feel extra special as well. The whole resort was clean, comfortable and beautiful. I can’t believe how welcoming all the employees are. Can’t wait to come back next year!

Leisure Family

8/10

Excellent

15 Feb 2026

Langyu

The design of the resort is amazing. Watched many marine species. The food is very expensive.

Leisure Family

10/10

Exceptional

13 Feb 2026

David

Great!

Leisure Partner

4/10

Poor

13 Feb 2026

Maximo

0 hospatality from the staff and most of them are not very friendly. Also the pools are not climatized means all of them are cold

Family_with_children

6/10

Pleasant

13 Feb 2026

Zane

The resort is beautiful, the staff is awesome. The biggest advertisement is the Pyramid/ shark slides and they were closed all weekend. They do not heat the pools or lazy river at all so they were very hard to enjoy. It would be nice if they just bumped up the temp a little bit to be tolerable to use. The jacuzzi wasn’t even heated. It is going to be hard to bring people in during the offseason if they do not address these issues.

The restaurants and resort were great, only complaint is not being able to enjoy the waterpark and pools. The weather during our stay was a comfortable 70 degrees but water temp well below. Ocean was actually warmer than the pools.

Leisure Family_with_children

6/10

Pleasant

13 Feb 2026

Ricardo

The room was in good condition. The staff service was mediocre.

Leisure Partner

8/10

Excellent

13 Feb 2026

Alex

Good

10/10

Exceptional

12 Feb 2026

Charlotte

The Royal at Atlantis was the perfect place to stay while in the beautiful Bahamas! It had so much to do we stayed busy the entire time that we were there. The room was great, the view was great and walking around the hotel was such a great experience! It had all types of entertainment. This was my first visit to The Bahamas and it will definitely be the last! It was fantastic! Would highly recommend this hotel!
-Charlotte
-

Leisure Family

4/10

Poor

12 Feb 2026

Amanda

For the price of the stay, the staff

10/10

Exceptional

11 Feb 2026

Brooke

Very nice rooms as upgraded to VIP. Great amenities.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Kerry

Super clean and well maintained resort. There are a ton of restaurants to pick from and we had
no issue getting a reservation or table even without a reservation. The staff was also very friendly and helpful. I don’t often want to visit the same place twice but I would go back there again!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Jacob

Everything was absolutely perfect, i will be staying here again. Staff was lovely and housekeeping helped us a lot

Leisure Family

6/10

Pleasant

10 Feb 2026

Jeremy

Reservations made through expedia were wrong...expedia called them and supposedly fixed it prior to trip but when we got there they were still wrong and we ended up having to wait hours for them to get the rooms right

Leisure Family

2/10

Poor

09 Feb 2026

Richard

Pools were not heated and absolutely freezing. Waterslides closes the majority of the stay.

Family

6/10

Pleasant

09 Feb 2026

Andy

The Shark slide wasn’t working the whole time we were there along with the side by side slides.
The resort is beautiful but you can tell it is in need of some updates. Room view was great. Not many breakfast options on the resort. Amber restaurant was very good.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

irina

room were very cold no heating system during the winter time in the rooms. did not enjoy my stay

Friends

10/10

Exceptional

08 Feb 2026

Richard

Clean room great staff.

Leisure Family

10/10

Exceptional

08 Feb 2026

Peter

Great resort. Lots to stay busy with. Fun slides, rays, sharks, turtles.

Our kids (8 and 10) had a wonderful time.

Leisure Family

2/10

Poor

08 Feb 2026

anthony

Blood stains on the sheets cockroaches and I left a day early because my son got very sick and they did not reimburse me for the day I did not stay there

Leisure Family_with_children

6/10

Pleasant

08 Feb 2026

Neelam

The hotel looks very tired . Food choices are poor . Only good restaurant is Nobo and Thai restaurant in The Cove . Chines restaurant Chop Stick is one star . Coffee shop snack choices are
very average to below average .

Leisure Friends

10/10

Exceptional

08 Feb 2026

Sujey

Amazing place it really

10/10

Exceptional

03 Feb 2026

Mihir

amazing

10/10

Exceptional

02 Feb 2026

Michael

Room was great. Service was great. Food was great.

6/10

Pleasant

02 Feb 2026

kelly

there was construction happening on our floor which wasnt communicated to us. Started early in the morning informed the staff that its noisy and woke us up they didnt seem to care
room was clean and pretty nice view

Partner

10/10

Exceptional

02 Feb 2026

Jada

It was an amazing stay. Everything was beautiful.

Leisure Friends

6/10

Pleasant

29 Jan 2026

georgia

First time at Atlantis. It’s like Mexico meets Las Vegas. We stayed at a the Royal. Rooms are old. Structures are also old like pools , windows and chairs. It’s expensive … but it’s not luxurious…
We should have stayed at the Cove. U don’t have access if you stay at the royal. Which is also annoying… the pools and amenities are better. A better feel of luxury.
Swam with dolphins. That was amazing.
Not sure I would come back. Would have to be for a good reason.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Olga

Beautiful

Leisure Family

8/10

Excellent

24 Jan 2026

Marion

Staff were great. We had some issues with our room but they were very responsible.

Leisure Family

6/10

Pleasant

22 Jan 2026

Pramod

Not much good

8/10

Excellent

22 Jan 2026

Vasuhi

Every thing was great. Except the TV wasn’t working properly.

8/10

Excellent

20 Jan 2026

James

The entire trip was enjoyable, nice hotel, great food and excellent staff BUT the entire facility (including the rooms) are ABSOLUTELY FREEZING. And the food and drinks are VERY, VERY expensive!!

10/10

Exceptional

20 Jan 2026

Twanna

Clean room, comfortable cozy bed. Very friendly staff. Food is pricey.

Leisure Family

10/10

Exceptional

20 Jan 2026

Jasmine Nichole

Clean room, nice staff, tons of fun things to do. Can't wait for my next stay here!

Leisure Partner

4/10

Poor

20 Jan 2026

Bryan

As returning guests, we were disappointed to find that the overall experience has declined significantly since our last visit. Previously, we felt the service and standards were comparable to other luxury family resorts such as Beaches Turks & Caicos. Unfortunately, this trip did not meet those expectations.

Below are the key issues we encountered:

1. Service Quality - The most persistent concern was the overall level of service. Many staff members seemed disengaged, dismissive, or uninterested in resolving even simple requests. We contacted guest services multiple times—for a noise complaint, basic information about the departure lounge opening time, and correcting an error made by the concierge—but none of these were resolved by the call. We ultimately had to go downstairs ourselves to fix the reservation mistake. They cancelled a 7 person and booked a 2 person for us

2. Dining Experience - Service at several restaurants declined noticeably once we ordered tap water, and we frequently encountered aggressive upselling and minimal follow‑up during the meal. At Seafire, our food took almost an hour to arrive.

3. Pool Temperature and slide closures - Throughout the stay, the pools were extremely cold despite being advertised as maintained at 80 degrees. Staff confirmed that the heaters were not functioning, which significantly impacted our ability to enjoy the pool areas. The ocean was warmer than any pools. We were also surprised by so many slide closures

Leisure Family_with_children

4/10

Poor

15 Jan 2026

Joel

Save your money and go somewhere else. Tourists treated very poorly.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Katrina

This hotel was wonderful and the staff were fabulous! The only negative I have but will still give it a 5 star is how cold the whole hotel was. My room was freezing, but I was able to turn the air off; however, the rest of the hotel was freezing. I stayed shivering and because of the going out in the warm then coming back into the cold, I came home with a terrible cold. The weather degrees was between 78-79, it shouldn’t had been so cold in the hotel. Again, it will get its 5 stars because of how beautiful the hotel and staff were!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Zane

Staff were amazing!

10/10

Exceptional

12 Jan 2026

Armen

More beach chairs and more restaurants to pick from other than that, everything was perfect

Leisure Family

8/10

Excellent

11 Jan 2026

gurmeet s

Beautiful property. Lots to do. Rooms were nice. We had an ocean view room and it didn’t disappoint.

Leisure Family

10/10

Exceptional

10 Jan 2026

Alexander

The room was clean and stuff was friendly. There are 10 pools at the property allowing everyone to find suitable for a day. There are plenty dining options at the resort, however some are expensive.

Leisure Family

10/10

Exceptional

07 Jan 2026

Jill

Had a blast staying here. Bring your walking shoes! Would go back.

8/10

Excellent

05 Jan 2026

Inez

Clean room.
Friendly welcoming staff

Leisure Family

6/10

Pleasant

04 Jan 2026

Sebastien

Pool was not heated in peak season when was little cooler and difficult to reserve restaurant !

Leisure Family

10/10

Exceptional

03 Jan 2026

Zoila

Great for families and friends!

Business_and_leisure Family

10/10

Exceptional

03 Jan 2026

Gelu

Amazing, lots of activities for children.

10/10

Exceptional

01 Jan 2026

hussam jaser

Excelent

10/10

Exceptional

31 Dec 2025

Mario N

Clean, safe, and lots of fun!

10/10

Exceptional

31 Dec 2025

Erin

I actually got an upgrade and stayed at the cove. What can amazing stay!!!

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Navidmojtaba

Perfect vacation

Leisure Family

6/10

Pleasant

30 Dec 2025

Naman

Didint provide a double queen bed right away. It was given the next day. And we noticed food was stolen from our room.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Ankit

Amazing

6/10

Pleasant

29 Dec 2025

Heath

The staff was GREAT. However, the mattresses need to be replaced, the king bed we slept on had 2 big dips from being slept in so much.

Leisure

10/10

Exceptional

28 Dec 2025

Oana

Amenities

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Dana Lee

Loved the hotel, restaurants, beach access and the casino.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Sapana

Everything was so well maintained.

Leisure

10/10

Exceptional

28 Dec 2025

Kristina

Gorgeous spacious room. Amazing staff.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jasmine

Had the best time for my bday! No issues whatsoever using Expedia! 10/10 recommend

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Diane

Staff were RUDE and discriminated against women who were not thin and beautiful.
We called guest services and asked for a solution to their extremely uncomfortable beds and they said they would send up a mattress pad for us. Me: oh that’s great, thank you. They brought it up and handed it to my husband and walked away. We left it on the bed for the staff the next morning thinking they would put it on… and they left it on the bed!!
My husband and I were stopped by security and told us that the beach towels were not allowed in our rooms (I get it, rules are rules) and then the SAME security officer let multiple people up the elevators without stopping them.
Rode the but to Royal and boarded the incorrect bus even though it said it went to the Royal and on two separate incidents we boarded the bus that stated it was the Reaf/the Cove only and a beautiful woman go on the bus and requested to go to the Coral. Bus driver answered “no problem, ma’am!
Will NEVER STAY AT THIS OR ANY OF THE AFFILIATED PROPERTIES!!!

Leisure Partner

10/10

Exceptional

27 Dec 2025

Christof

Everything was as expected on our second trip to Atlantis (last time was 18 years ago). Beautiful resort with tons of dinner options, nice beaches, water parks for the kids, shopping etc. it’s not getting boring if you want entertainment but you find peace and quiet if you prefer that. Food is pricy. Just sometto be aware off.

Leisure Family

10/10

Exceptional

26 Dec 2025

YONGHUI

CLEANESS

Leisure Family

6/10

Pleasant

26 Dec 2025

Tammy

Staff was great. Room was dirty, toilet was running and tub was clogged. Love the Bahamas but hated my room. Was advised that all rooms were sold out so I kept the room.

Leisure Family

6/10

Pleasant

26 Dec 2025

Junyong

Service is ok, if you looking for family fun place to go, that is great hotel. However, the hotel service would be better.

Leisure Family