Name: Grand Serai Congress & Spa
Address: Dodonis 33, 33, Ioannina, 45221, GR

8/10

Excellent

01 Jun 2026

alison

So ive stay here before in September 2025. Overall a beautiful hotel and in general the staff are polite. The chambermaids and maintenance man were especially nice and friendly. Sunday morning breakfast there was one rude woman serving the cook as you want part. However its a good base for what I needed during my stay. If I returned I would stay again

Self

10/10

Exceptional

11 Nov 2025

MARIA

Το προσωπικό ,η καθαριότητα

Business_and_leisure Family

10/10

Exceptional

14 Oct 2025

Lulezim

No pool

Leisure Family

10/10

Exceptional

23 Sep 2025

Niko

A very unique property! It was beautiful and hot lots of great decor and paintings to check out!

10/10

Exceptional

23 Sep 2025

Scott

The hotel was, clean, friendly, well located, an overall good spot. It was a little disappointing that the pool closed for the season the day we arrived as the temperature was 30, other than, we had a great Time!

Leisure Friends

4/10

Poor

21 Sep 2025

Steven

We had to ask for WiFi access and the promised bottle of wine
Breakfast a huge disappointment compared to other places we stayed

Leisure Partner

10/10

Exceptional

25 Aug 2025

Maria

Amazing stay as always

Leisure Partner

8/10

Excellent

22 Aug 2025

Jean-Pierre

Thanks

6/10

Pleasant

04 Aug 2025

Aglaia

Excellent property location.

10/10

Exceptional

24 Jul 2025

Michael

Beautiful inside and out. Cabs run 24/7, easy access.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Voula

Quality

10/10

Exceptional

24 Nov 2024

Konstantinos

Best hotel in town

Thats the best hotel in town. Big rooms, friendly staff

Business

10/10

Exceptional

18 Sep 2024

Karen

Location, beauty, staff. This is a lovely hotel steeped in history of the area. It has large elegant paintings throughout the hotel. The lobby has elegant, period furniture and is quite large. We always stay at this hotel.

Leisure Family

10/10

Exceptional

01 Sep 2024

Gary

It was a little noisy. My room was by the lobby and elevator. I could hear people above me and outside my room. It wasn’t so bad. I would stay there again.

Leisure Friends

10/10

Exceptional

24 Aug 2024

Gary

The hotel is a short walk to the town, but there were coffee shops and a few places to eat very close to the hotel. The only bad thing about the hotel which didn’t bother me too much is that you can hear people outside of the room and above. I was in the first room room by the elevator 1st floor. I would stay there again.

Leisure Self

10/10

Exceptional

04 Aug 2024

Dimitra

Great place

Leisure Family

10/10

Exceptional

23 Jul 2024

Dimitri

Great overall!

Leisure Family

6/10

Pleasant

17 Jul 2024

Lambros

Underwhelming experience

Unfortunately the SPA and Gym were shut and that was one of the main reasons for choosing the hotel. The pool was amazing and a great relief from the heat. There seemed to be some mixup with the reservation and the front desk staff were not helpful especially for a 5 star hotel, they finally addressed the issue and seemed to blame Hotels.com rather than take responsibility. I would not stay there again

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Theodora

Excellent all around. Friendly and very professional staff eager to assist. Great location.

10/10

Exceptional

01 Apr 2024

Spyridon

City break

Great location, great staff and service
Ioannina is a must visit location

Friends_and_family Family

10/10

Exceptional

29 Dec 2023

Christos

Excellent amenities and truly a 5* hotel. Walkable access to town centre, friendly staff and views

Family

10/10

Exceptional

12 Aug 2023

Eva

Excellent service, well informed and very Petions with the customers

Business_and_leisure Family

10/10

Exceptional

27 Jul 2023

Eugenia

Excellent

Excellent service and very exclusive 👏 definitely recommend 👌

Partner

10/10

Exceptional

01 Jul 2023

KONSTANTINOS

great

Leisure

10/10

Exceptional

10 Jun 2023

Ioannis

Helpful and k7nd staff

Business Self

10/10

Exceptional

07 Oct 2022

Nir

Very good

Friends_and_family Family

2/10

Poor

26 Jun 2022

petros

Dissappointing with low level of service

It used to be a nice hotel, having stayed in the past as well. I saw a totally different hotel, with a low quality level of service. What really surprised me is that i had no reply to questions raised (by mail), just a reply by the reception that it probably skipped their attention, without wondering about the content. I keep as secondary details the unjustified delays in the room service, breakfast, reception etc. The hotel used to be a jewel for the area and an example of hospitality, but what i saw was dissappointing. And, please, do not advertise vip access privileges if they are not offerred.

Friends_and_family Friends

8/10

Excellent

26 Oct 2021

Miles

Good location

Leisure Family_with_children

2/10

Poor

17 Oct 2021

Ishita

Very dated not worth your money.

Building condition is bad, we stayed in a suite and we could still here everyone walking even through two doors. The atrium also doesnt help since the restaurant noise and smell reaches all rooms. The shower had inconsistent water, often it took 10 mins for warm water to arrive.

Partner

8/10

Excellent

21 Sep 2021

Verified traveler

Nice hotel close to the centre

Really good hotel and close to the centre of Ioannina, however needs some improvements.

Friends_and_family Friends

10/10

Exceptional

21 Aug 2021

Verified traveler

Perfect as usual always stay in this hotel when visiting ioannina. Alas this time they failed to acknowledge my VIP access but probably acceptable under the circumstances as the hotel was very busy.

Leisure Partner

10/10

Exceptional

08 Aug 2021

Andrew

Definitely a five star

Gorgeous hotel. Everything was done right.

Friends_and_family Family

10/10

Exceptional

03 Aug 2021

Verified traveler

We always stay at the Gran Serai when visiting ioannina city. A pleasure as always. The staff are a pleasure the hotel is conveniently based in the city providing a pleasant walk to the centre and the lake. The rooms are spotlessly clean as is the rest of the hotel. Breakfast is a feast and the bar provides a limited menu of high standard salads and snacks. We would never consider staying at another hotel.

Business_and_leisure Friends

8/10

Excellent

18 Jul 2021

Dimitrios

It was a nice experience. Free parking offered by the hotel. There was big variety in the breakfast offered. Both room and swimming pool quite clean. Very polite and pleasant staff. The only problem was that the air-conditioning system was rather weak (or adjusted to work at low power) so the temperature in the room was just moderate and not really cool.

Friends_and_family Family

8/10

Excellent

16 Oct 2019

Betty

Great location and spacious room

Hotel is in a great location. The room was quite large and the bed very comfortable. Although the weather wasn't very hot, we did have a swim in the pool, which we really liked. Breakfast was nice with lots to choose from, however the staff looked miserable and did not smile once. I couldn't even get their attention to ask for a coffee. For the money you pay to stay at this hotel, i think that staff should be more friendly.

Partner

8/10

Excellent

13 Aug 2019

Verified traveler

Nicely decorated and confortable property. Not enough parking area

Leisure Family

8/10

Excellent

22 Jul 2019

Wayne

Really nice hotel, all staff very pleasant, breakfast buffet had a good variety. Easy walking distance to town with plenty of coffee shops on your doorstep, taxis at entrance. Good price

Friends_and_family Family

10/10

Exceptional

28 Jun 2019

Goran

Nice hotel with private parking and a big swimming pool. It is close to the city centre and to the lake. Many bars, shops and restaurants are nearby.

Business

8/10

Excellent

20 May 2019

Verified traveler

Not very good breakfast and we hardly found a parking seat

Friends_and_family Partner

10/10

Exceptional

09 May 2019

Maria

Excellent location,big room, delicious breakfast and helpful staff

Business_and_leisure Partner

8/10

Excellent

30 Jan 2019

Verified traveler

Lovely hotel needing a little TLC in the bathrooms. Excellent staff and facilities along with convenient location

10/10

Exceptional

07 Jan 2019

Brandon

Great Hotel

The hotel is beautiful, and was especially so because of the Christmas decorations. The weather was cold and snowy, so it was hard to get around town. Staff was helpful in giving close suggestions and offering to call restaurants for us. Beds were very comfortable. Only suggestion is that the parking lot be cleared in snow because it was very hard to cross with all of the slush.

Partner

10/10

Exceptional

03 Nov 2018

Verified traveler

Big rooms, efficient staff fast internet and great food. Everyrhinf you need for a business trip. Gym tiby was the only downside

10/10

Exceptional

12 Sep 2018

Karen

Location. Beauty of hotel. Breakfast Room. This is an elegant hotel with awesome rooms. The lobby is something out of a movie. My husband and I can stay only in this hotel when we travel to Ioannina.

8/10

Excellent

01 Aug 2018

Nayla

The hotel location is very convenient. The staff is nice and great breakfast buffet. They have a nice swimming pool.

2/10

Poor

03 May 2018

Kenneth

Don’t stay here

Last at breakfast was rude. She got upset when I asked for more coffee; really! Also at breakfast I asked the chef for an omelet, he said there were plain omelets in the serving line, however when I told him they were cold he only looked under the server, but didn’t check the actual temperature of the eggs. Not impressed at all with the terrible service. My friend stayed there a second night and she told me the lady with the blonde hair still had a crappy attitude. At checkout the receptionist said he could not get a receipt because I booked the room through Expedia. I told him I have always received receipt before, however he refused up give me one. My friend who also booked through Expedia and checked out the next morning received one. I’ll never ever stay in this worthless hotel again.

Partner

8/10

Excellent

08 Apr 2018

Galit

Classic hotel in Ioanina

Central location, good breakfast, excellent wifi, very comfortable bath room. The room was one space and not separated between kids and parents, the heavy curtains block the view and collect dust. Suitable for those who like classic hotel, usually we prefer intimate boutique hotels.

10/10

Exceptional

12 Mar 2018

Julie

Luxurious Grand Serai Hotel.

This hotel is absolutely wonderful,
It’s a very impressive hotel with beautiful furnishings and luxurious bedding and curtains. The service was impeccable and the food and wine delightful. I would recommend this hotel 100%.

Family

10/10

Exceptional

29 Jan 2018

maria

Excellently located hotel

Always a pleasure to stay in this hotel. The bar staff need a little attention but otherwise a perfect stay as always.

10/10

Exceptional

28 Jan 2018

maria

Fantastic stay

Always a pleasure to stay at this hotel ! Everything about it is perfect!

8/10

Excellent

12 Nov 2017

Verified traveler

Evaluayion; Medium to Good

It was a good stay.
By my opinion I was expecting more from a 5 stars hotel.
There is not comparison with other 5stars hotels abroad.

8/10

Excellent

27 Oct 2017

ANDREAS

Περιμεναμε πολυ περισσοτερα για 5 αστερων και σε executive δωματιο.Τελειο ξενοδοχειο σαν οικημα αλλα απροσωπο λες και μας κανουν χαρη που παμε.Πολυ καλο πρωινο...αλλα δυστυχως δεν θα ειναι η πρωτη επιλογη για την επομενη φορα.

Partner

10/10

Exceptional

23 Aug 2017

Verified traveler

Great location. Very nice accommodations. Breakfast is included and delicious.

8/10

Excellent

19 Aug 2017

Tom

Short Stay

Spent two days at hotel prior to mvoing on to the Ionion coast. Found the hotel to be as decribed on expedia ratings by previous guests. Hotel was well located within Ioannina; easy to find; and the facilities were modern and clean.Hotel staff were polite and accommodating. Would certainly return in the future.

10/10

Exceptional

14 Aug 2017

david

brilliant hotel

in quiet position in non dull area mainly filled with shops for local useage ,would be very vibrant
and very comfortable during the ski season

Partner

10/10

Exceptional

09 Aug 2017

yossi

exslent

Central location, beautiful hotel, beautiful rooms clean and large rich breakfast

Family

10/10

Exceptional

02 Jul 2017

Daniel

Luxury hotel in town center

Very well Turkish style design. Friendly and helpful sraff. Large and comfortable rooms.
Located on main road, plenty of restaurants close by and short walk to the city center.

Family

10/10

Exceptional

01 Jul 2017

stan

Highly recommend

Friendly staff and great location . Breakfast was to die for ample car park

10/10

Exceptional

26 Feb 2017

Verified traveler

Good choice!

I had a great experience in this hotel. Great breakfast and great service!!! I loved it and I would go again If I have the chance!

10/10

Exceptional

27 Oct 2016

Verified traveler

Impossibly Grand Hotel with hardly any guests

This place feels like it was put together when Greece was booming and now it is left as a monument to the good times. It is vast, opulent but very comfortable and right in the middle of town and the staff are efficient and friendly...very good value...

10/10

Exceptional

18 Sep 2016

Verified traveler

Nice hotel good position

Very friendly staff helpful .Wiuld recommend it. Great breakfast.

8/10

Excellent

05 Sep 2016

Deborah

Wonderful staff made a great 2 weeks holiday

George was the face of this hotel. First smile in the dining room each morning and farewell each evening. The breakfast is superb, but there is no coffee facility in your suite which is poor and the hairdryer was useless- take your own. airconditioning requires an upgrade but the staff are exceptional and are to be comended.

10/10

Exceptional

03 Sep 2016

Geoffrey

Great hotel , lovely staff

Partner

10/10

Exceptional

25 Aug 2016

Maria G.

Perfect location and gorgeous hotel!

Loved this hotel! Was impressed the moment we walked in the lobby. It really was grand with all the furnishings and high ceilings. Our room was large, spacious very clean and updated. The bedroom had a large very comfortable king sized bed which is rare in Greece! had a sliding door separating it from the rest of the room. The bathroom was large as well! The pool was perfect for us to get some sun and the location was right in the heart of Ioannina so we enjoyed walking a lot. The staff was amazing and very kid friendly. The spa sounded great but did not get a chance to try it. The breakfast was delicious and had a great variety..the restaurant is a beautiful spot for a private event too overlooking the pool area. We will keep coming back to this hotel whenever we visit Greece.

10/10

Exceptional

22 Aug 2016

Kosta

Nice city hotel

Excellent location, luxury and very nice staff. The rooms are very comfortable and quiet. The breakfast offers many options. It is ideal for a short break, either for business or pleasure, to explore the area.

8/10

Excellent

04 Jan 2016

Antonis

Very good for family

I would stay again without a second thought

Family

8/10

Excellent

30 Oct 2015

Verified traveler

Good hotel in the center close to the lake, Castle

Free safe parking but rather poor to average breakfast buffet

10/10

Exceptional

09 Aug 2015

Evangelos

One of the best hotels outside of Athens.

Very pleasant , fantastic breakfast , top quality fixtures and fittings.

Partner

10/10

Exceptional

31 Jul 2015

Dimitrios

Luxurious feel without the cost of an arm and leg

Very cean and excellent value for money

10/10

Exceptional

05 May 2015

orit

lovely hotel

Good loaction.lovly hotel.the only problem is the spa.you have to pay even for the swimming pool

Partner

8/10

Excellent

22 Apr 2015

Verified traveler

Luxury in Ioannina

nice hotel -- very posh and regal stuck next to a school in not the best part of town but not the worst. The staff is great -- breakfast buffet really is so much more than my idea of a buffet and the people handling breakfast are top notch. room service and a good nights sleep were part of our stay.

Partner

10/10

Exceptional

22 Mar 2015

Kent

Nice Hotel for visiting Ioannina

Used this hotel for a night stopover only,and found it to be in a great location ,a ten minutes walk from the old part of town.The staff was polite and pleasent and the rooms were spotlessly clean.We did not use the restaurant for our evening meal but the breakfast was wonderful .There was plenty of parking at no extra charge. we enjoyed the hotel and the town of Ioannina very much and hope to go back for longer stay soon.

Family

6/10

Pleasant

03 Nov 2014

Sophia

The stars doesn't make the hotel

I have booked,through Expedia,for 1 night this hotel,during my visit to Ioannina.Arriving at the hotel I was amazed by the design of it.My reservation was fully paid upon arrival, before seeing the room,...but g mistake!!!
When I went into the room I was surprised to see that there was no balcony and two single beds,instead of two.When I called reception to tell them that my reservation clearly stated a balcony and double bed,I was shocked by a female very rude voice, telling me come down at reception because we have Expedia's details too...After all when I went down I found a man receptionist, who with cold and very rude unprofessional way told me:no this is expedia's mistake not ours,..problem not solved of course I personally found reception staff mostly inappropriate for their job.In the contrary cleaners were extremely polite and friendly...think seriously to place on of them at Reception. Also we had to pay 6e for two small bottle of water, from the mini bar,while from my experience, in 5stars,there is at least a bottle of water in the room for the guests..Dear management you need some serious thinking!!!!

10/10

Exceptional

04 Oct 2014

kostas

A Beautiful place to stay

Grand Serai is nicely situated on a main road in Ioannina. We are a group of four adults, occupying 3 rooms altogether. Rooms were very spacious, comfortable and clean. Breakfast was excellent and the staff very friendly. Very reasonably priced...great experience overall.

Family

10/10

Exceptional

10 Aug 2014

Constantin

Excellent

I will come back again