Nordend Hotel

6/10

Pleasant

10 Feb 2026

Jorge Alberto

Room.
It seems like mattress is same edge queen Elizabeth. The springs creak and dig into your back.
Also, there was no wifi included, room doesn't have its own heater and was so cold.

Friends_and_family Friends

2/10

Poor

11 Jan 2026

AKHIL

Terrible hotel - nothing works here no hot water, no heaters in the room, nasty bedsheets, no wifi. All bathroom fittings are broken. And no one in the property to address any issues.

Never go to this place, its a scam.

Business

2/10

Poor

05 Jan 2026

Hassan

I got scammed, paid for 3 nights and when i got there they said it’s fully booked, till now I haven’t received my refund.

6/10

Pleasant

13 Dec 2025

Emy

Expect what you paid for and it'll be okay.

We got room 7 and the twin bed's mattress was broken but still managed to sleep fine.

I don't mind cold showers so barely warm water didn't bother me much, but it's worth nothing

Leisure Friends

8/10

Excellent

09 Dec 2025

Ben

Really couldn’t fault things. Clean and warm rooms, of a decent size

Partner

4/10

Poor

03 Dec 2025

Desmond

There was no hot water and this was at 7am. Is there anyway to get compensation

Business Self

4/10

Poor

12 Nov 2025

Peter

No WiFi! No hot water in cold mornings and no bucket or bowl provided! And the receptionist (Williams) unwilling to help or may be, he is helpless! Quite a terrible experience

Business Self

2/10

Poor

11 Nov 2025

Gene

What a bad experience, and a poor recommendation !! The hotel credit card reader did not work !! They told me I needed to check in and “pay” on line !! Their internet DID NOT work !! I wasted 45 minutes try to check in, with these clowns !! Very bad experience !!

Leisure

2/10

Poor

27 Oct 2025

Benny

No heating in the shower. The heating was only turned on during our second night and stopped again. We had to have cold shower which is terrible for out toddler. Radiator is off as well we need to triple our blanket to keep warm. No staff to help us since front desk was empty the whole time. Not recommended for anyone who is looking for a place to stay. 👎😠

Friends_and_family Family

2/10

Poor

23 Oct 2025

Mitchell

The property was dirty not do to lack of cleaning. It is clear the owner had not put any money into the hotels upkeep. There was no hot water during my entire stay nor did the internet work properly. I would recommend Expedia consider delisting this property until it’s upgraded.

Business_and_leisure Self

6/10

Pleasant

19 Oct 2025

Joao

We stayed for 2 nights.The location is great, just 5 min walking from Paddington station. Before the minimal interaction we had we Hotel staff, we can say they are not particularly friendly although helpful. Our resting could be way better. Unfortunately the mattress was terrible and completely worn out. Also, the room walls could have a better sound proof isolation.

Partner

4/10

Poor

15 Oct 2025

Sara Maritza

This is a very old property with old everything.
The mattresses have springs, very uncomfortable for me. At check in. I was not offered Wi-Fi and I forgot to ask. Two days later, I tracked down housekeeping and finally received new Wi-Fi network and Password. Posted information inside room was outdated. If you shower before 7:30am you will have an ice cold shower. Housekeeping turns on the boiler at 7:30 A.M. The toilet seat is wonky and slips off to one side while using it, very annoying.
For me, the only thing going for this property is the closeness to Paddington tube station/train

Leisure Self

8/10

Excellent

09 Oct 2025

Bruce

Clean and central

Leisure Self

2/10

Poor

25 Sep 2025

Viditi

There was no water in the shower and the basin.

Business Self

6/10

Pleasant

23 Sep 2025

Hermann

General

Los recepcionistas muy mal voluntad, y malos tratos.
La cama mala, colchón todo vencido.
Baño bueno, ducha caliente.
Todo muy limpio.

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Khalid A.

They do not have refregrator for diabetic ansiline peps to keep on.

Self

4/10

Poor

02 Sep 2025

Filomena

The only thing I liked about this hotel is the location and proximately to the subway station, restaurants and stores. Staff did a good job of cleaning the room.

The room was dated and moldy, bed was uncomfortable, no hot water, no staff available after the morning, shotty Wi-Fi, only two poor quality towels were provided for the entire day, no hand towels, and no hair blow dryer.

If there was a situation no one was on the premise after the morning cleaning. Not good!

Leisure Friends

6/10

Pleasant

27 Aug 2025

Alvin

No Tea Service in the Room a must for a London Hotel! No Breakfast even though it said Breakfast. No One at the Front Desk.

Self

4/10

Poor

26 Aug 2025

Adam

Shower stupid. kettle, burnt elements. no milk. Nobody on the desk to try and work things out.

Leisure Partner

4/10

Poor

25 Aug 2025

jason

We booked this property as the price was reasonable, we went to check in but nobody was there, there was a post it note on the front door saying go next door for check in which we did and greeted by an extremely rude man, there was mot hot water on the 1st day of stay and the property in my opinion was in a poor state of repair and Very dated however the room was clean here was an extractor fan cover missing in the bathroom exposing live cables amongst other issues, we wanted to report this on our stay but there was no staff at the property, ii reported this to Expedia who I wil say were very helpful in offering us alternative accommodation

Leisure Partner

4/10

Poor

16 Aug 2025

Bryan

Wifi was my biggest issue. The connection wasn’t working at certain times.

Leisure Self

6/10

Pleasant

25 Jul 2025

John

Was ok for the price

4/10

Poor

14 Jul 2025

Steven

Sorry but the property, is dated , needs a freshing up , an upgrade . Nothing is inviting. Stair carpet is tired , the rooms are tired , the bathroom needs clearing , mould is visible. Beds well they needed renewing. Sheets were clean , but the covers are disgusting , they are stained even the replacement one one was bad . Coffee andvtea need looking at , no milk , no spare pillows . . So this hotel need some serious looking at.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Linda

Good location. Needs updating.
Great price.

Leisure Family

4/10

Poor

04 Jul 2025

Charles

You get what you pay for.

No hot water in the bathroom. Not the sink, or the shower. Despite letting it run for an extended period as advised. The bathroom was also filled with mold.

This is a discount, low priced hotel so I don't expect too much. But I just want other people to know what to expect.

Partner

2/10

Poor

04 Jul 2025

Michael

In an area close to Paddington Station , good!
Room had a 2 sq metre piece of carpet which was soaked with water when I walked into the room, and the hot water tap in the shower which was totally non functional.

2/10

Poor

30 Jun 2025

Andy

Horrible

Leisure Self

4/10

Poor

20 Jun 2025

Gil

Worst bed ever

I have traveled a lot for over 20 years. This was the worst bed ever. You could feel the coil spring mattress killing your back and side. It also squeaked with every move.
The shower temperature control spins around without changing the temperature.

Business

2/10

Poor

11 Jun 2025

Chi

Nothing to like about this hotel.
Straight 3 days and nights without hot water in shower room and the receptionist had gone hiding and nowhere and no one was available to help us. Ring the hotel phone number and no one responded. Completely shameful and careless hotel and should be shut down from providing further service to tourists.

Leisure Family

2/10

Poor

22 May 2025

Jake

Do Not book here

4/10

Poor

04 May 2025

Rhett

Room for the most part was fine, not great, smaller than the pictures, really just two heads with a foot in between them. We were right by a busy road, and it was super loud at night, so sleeping was tough. The shower also did not have hot water. Staff was nice.

2/10

Poor

15 Apr 2025

Oleg

Stay away from this hotel!

On October 5, 2024, I booked a room at Normandie Hotel (London, England) for the period of April 5 to April 7, 2025 (2 nights).
Unfortunately, I have serious complaints regarding the quality of service provided during our stay. Upon check-in, we were assigned a room in the basement (Room #2), which was extremely cold. There was no central heating, and the radiators were completely cold. The only source of heat was a small electric heater, which could barely warm up a single square foot of the room. Given that it was early April, the temperature inside was uncomfortably low.
We were given a Wi-Fi password from a different hotel (Seymour Hotel), which did not work in our basement room — there was no signal at all. Most concerning of all, there was no hot water. The water temperature was around 20°C (68°F), which, combined with the cold room, made basic hygiene impossible.
Instead of proper blankets, we found only small pieces of flannel on the beds. As a result, we were freezing throughout both nights of our stay.
We were unable to contact any hotel staff — the building appeared to be completely empty aside from us. Due to the lack of Wi-Fi in the room, we were unable to immediately report these issues. Moreover, after two nights in these conditions, my wife fell ill from the cold, and we were forced to cancel our plans and leave London early.

Partner

4/10

Poor

18 Feb 2025

Nigel

Awful- Read The Reviews!

No hot water all stay!!!
No reception out of hours.
Fire alarm at 2am but nobody to check it or cancel the sounders until someone turned up eventually. They cancelled the alarm, apologised, but didn’t stay to see if there was a fire, or if everyone was okay.

Business

8/10

Excellent

06 Jan 2025

Matthew

It was a good hotel for the money.

Leisure Self

8/10

Excellent

19 Dec 2024

Ray

It was ok very dated front door was hard to unlock but otherwise ok

2/10

Poor

08 Dec 2024

Matthew

No hot water in the room. Had clearly been like it a while as the control just span around. I’d accidentally left an item of clothing at the property and in attendance a few days later I was advised they’d thrown it in the bin. So be aware there are no lost and found facilities

Business Self

4/10

Poor

07 Dec 2024

Sol

Location is good, v close to Paddington. The room was tiny with very tired carpet that was probably teeming with dirt.
Hot water? Not available, the shower was only warm enough not to gasp - but oh well, good for waking up properly.
When I arrived I didn’t realise that the radiator was merely decorative so my first night was absolutely freezing. In the morning I realised there was an electric heater that I needed to plug.
There was one towel, that I used for my body, face and hands, and also as a bath mat. Thankfully the other two nights more towels magically appeared. Never saw a soul.

For what this hotel is, it is the most expensive hotel in London. I’ve stayed in youth hostels more comfortable than this.

Business_and_leisure Self

2/10

Poor

05 Dec 2024

Tracey Louise

Horrible bed, no WiFi no hot water no milk. I am glad I only booked one night

Leisure Partner

2/10

Poor

04 Dec 2024

Roscina

Old. Rickety bed. No heating. Stained bedding

Great location. But choose somewhere else. The bed spreads were very old and stained. One bed wobbled so much couldn’t sit on it let alone sleep. No flipping hot water. Cold showers in December is not good. No heating and portable heaters not up to much. Mattresses are cheap and old. I got spring marks just sleeping on them. If they just fixed stuff and got half decent mattresses it would be fine for the money. But gees DO NOT BOOK HERE

Friends_and_family Friends

2/10

Poor

01 Dec 2024

Valentina

Uninhabitable room with no heat or hot water. Hotel staff not responsive/ not on premises. Left the property as soon as practical am awaiting a refund. Horrific experience.

6/10

Pleasant

28 Nov 2024

David

Good location. Hotel rooms were perfectly adequate and not the usual overheated boxes.

Business Self

2/10

Poor

20 Nov 2024

Akar

Not good not recommended no have anything

2/10

Poor

20 Nov 2024

Desmond

Bed covers were dirty, bed was terrible, sunk right down to the springs. Central heating not working

6/10

Pleasant

02 Nov 2024

Zoe

Not great hotel.

The room is clean, but no kettle and cup or glass to make tea or coffee. And even there’s no Kleenex in the room. The bed was so old that you can feel springs in the bed against your back.

Partner

2/10

Poor

09 Oct 2024

Barry

I want to raise a formal complaint. When I arrived I was given a key for the main door and the a key for the bedroom door. I went out for dinner Sunday. Came back out the key in the main door and didn’t work. I was outside when it was rainy getting soaked till someone came out he done it worked. I tried again in front of him didn’t work. I asked what’s going or doing wrong he said don’t know.

The bedroom itself is on a slant which makes your balance uneasy. The main receptionist is not approachable. They put a kettle, tea and coffee in the room but no fridge so have no where to put the milk fresh. This is more like fawlty towers the phone number on the website no matter what time day or night you call never no answer. I want a full refund and the beds are so outdated it really is unreal

Self

2/10

Poor

06 Oct 2024

Verified traveler

Very basic

Shower control was not attached to shower.
No bath mat.
No wifi.

Friends_and_family Friends

2/10

Poor

29 Sep 2024

fraserGregory

The mattresses must be ancient as they completely flattened with the slightest weight, with springs sticking out. 1 Sheet and no covers or duvets. No toiletries no plug tiny towel no te

Leisure Friends

4/10

Poor

26 Sep 2024

Ryan

No hot water. No elevator for heavy bags. No staff except for in the mornings when she’s cleaning. Bathroom was falling apart. The water knob in the shower was broken and fell off.

Self

2/10

Poor

25 Sep 2024

Martha

NO internet despite being told it was going to be available. Had to pay for 3 days of international phone service to use personal hot spot. No breakfast on any day we were there. NO staff available for the entire stay. Called the number on the door 3 times and no answer. Beds were springs mattress with little padding on top. Boards under the memory form on the small bed. Fan made available in room did not have adapter to plug in.

Leisure Family

10/10

Exceptional

17 Sep 2024

Dennis

No WiFi

Leisure Family

2/10

Poor

16 Sep 2024

Lakhvir

The staff is very bad they don’t listen to you don’t ever go over there they too arrogant and disrespectful

Business_and_leisure Friends

8/10

Excellent

26 Aug 2024

Peter

Easy to check in (but read the \"check in before 10pm small print), quiet, clean, friendly staff and excellent location. Overall good value for money.

4/10

Poor

14 Aug 2024

Desmond

The bed was terrible, almost through to the base, this was room 7

2/10

Poor

28 Jul 2024

Fizza

Would not let me in even though I had ID

Business_and_leisure Family

2/10

Poor

25 Jul 2024

Terence

Terrible service - dont stay

Terrible service. No-one at hotel telephone numbers offered did not exist.

Had to wait outside for an hour and only got in through help of another customer who had the same problem. This is not a one off they simply dont care - only stay if you want tk wait ovwr an hour to get in.

2/10

Poor

14 Jul 2024

Georgina

Very dirty old damaged furniture didn't dare sleep on the bed slept on top bathroom freezing cold shower no hot water no cuuos for rinsing out after teeth cleaning advertised 24hiur reception more like 4 hour reception wished I'd slept/stayed outside to be honest it was way way overpriced would never ever stay there again and would advise others thinking of booking to have another think

Leisure Partner

4/10

Poor

06 Jul 2024

Gloria

small, old, towels old

8/10

Excellent

21 May 2024

Tim

Nice basic accommodations!

Leisure Family

4/10

Poor

22 Apr 2024

Brigitte

So, we got what we paid for but still.

No staff on site. Beds were very uncomfortable and no consistent hot water.

Pluses - it was safe, the room had a window that opened and the area is beautiful

Leisure Partner

2/10

Poor

07 Apr 2024

Liza

Never again

This hotel should never be on Hotels.com. The shower stall was the size of London’s telephone booth! Forget about amenities - none at all! We did not have cold water for the 1st 4 days. Reception was not manned 24 hrs, maybe 4 hrs a day only! No staff to report to. The cleaning lady who I happen to bumped into 1 afternoon (3 days after check-in) said it was not just us who are complaining. Other guests complained of the same nature as we saw them waiting at the entry hallway, waiting for any staff to talk/report the matter to. One rainy afternoon, we found guests waiting to check in at the front door. No one answers the phone, they said and they have been waiting!
We will never stay at this hotel ever again nor recommend it to anyone!

Friends_and_family Family

6/10

Pleasant

12 Feb 2024

charles

good hotel limited staff atfront desk sometimes nobody.Cant understand whey they placed me 6 floors upstaire.There were no occupation on lower floors.My only interaction with staff was the cleaner.

Leisure Self

2/10

Poor

07 Feb 2024

FELIX

Mala atención

Lo unico que debian brindarnos era una pava electrica y WIFI. Desde que llegamos no andaba el WIFI, cambiaron de compania y dijeron que eso tardaria, pasaron dias y nada, les pedimos que nos proporcionaran uno ya que tenia que comunicarme con los padres de una menor y tampoco me dieron solucion, le pedi al hotel de junto su WIFI para llamar a mi familia y me lo proporcionaron, tuve que arreglarmelas por mi cuenta. Por ultimo, la pava electrica llegó dos dias antes de irnos, sin contar de que la persona que nos recibió al entrar no la volvimos a ver y estaba una señora de limpieza de vez en cuando.

Friends_and_family Family

2/10

Poor

06 Feb 2024

Kevin

Never Again

no staff in attendance, no breakfast , no hot water in room

Friends_and_family Friends

2/10

Poor

07 Dec 2023

Richard

Don’t stay here - ever.

I didn’t get in to stay as they lock their doors at 10pm. They hide this rule behind some link. Why isnt it upfront.
All I can hope is that I get my money back - which they took two days before the stay!!!

Business

2/10

Poor

30 Nov 2023

Marrietta De

Only provided portable electric heater which is not enough to heat the room at -2degrees. We tried asking for another heater but reception was closed at night. Woke up with staffs talking loudly in the hallway. Water in the shower is either too cold or boiling hot. Was told they have luggage service only to find out luggage should be collected at 1:30pm or else at 10pm as there will be no staff available in the reception.

Leisure Family

2/10

Poor

14 Nov 2023

Daniel

Don't stay here. They should have their hotel license revoked and get reissued a new one for fraud. No reception. Nowhere to sit in the room. No heating. Bathroom sink blocked. Bathroom an ice cave. Moldy shower. I remember now why I only book first night on Expedia never two nights unless I know the property already. I stayed in a great place on Sussex Gardens in September; their neighbours are running lovely hotels. Why can't they. Disgusting. Avoid at all costs.

Leisure Self

4/10

Poor

02 Nov 2023

Nik

Poor wifi

Hotel was fine for a budget hotel. What was disappointing was the wifi. Almost no signal and when there was it was ery slow.

Business

4/10

Poor

01 Nov 2023

Nagma

Wanted a break away from the hustle and bustle of a hectic week at work with my husband, came across this hotel via Expedia, read the reviews some negative some positive, even the price was right. However I did not expect a cold shower!!
Water was cold and when we tried to brave overselves to have a shower the shower tray filled up with water within minutes, this was due to the plug hole being slightly blocked.
When we went out that night, there was no one to tell, so my husband said just leave it as we are only here for 2 nights.
The only 2 things that were good was location and the beds were comfortable.

Leisure Partner

2/10

Poor

12 Oct 2023

April

Not a 24/7 Desk. Arrive 11am to leave luggage hotel locked sign only check in 3:30- to? Call number for help. not one answered. Left luggage at another hotel. When I checked in at 3:50pm and said something to desk person he acted like he didn’t understand English even though we were in England. Rude. Room smelled beds from the 1950s view of dead plants and. Brick wall. Total scam on description. If only hotel in London don’t come or sleep at airport. Nasty!

Leisure Self

2/10

Poor

11 Oct 2023

Alan

no one at check out when my son arrived. when he was given a room the bad was so badly broken it could not be slept in, he was given another very small room several floors up (no lift). shower was very dangerous - electric shocks, which he reported. would not recommend at all, cheap and cheerful is one thing - this was a whole other thing!

4/10

Poor

10 Oct 2023

Charlotte

One to avoid

It wasn’t good. Ragged curtains, no towels, the shower didn’t work. On the bed, the thinnest blanket imaginable.

Self

6/10

Pleasant

22 Sep 2023

Verified traveler

I very much appreciated an early checkin after my long flight.
Room was small but okay, bed was soft and comfy.
The shower regulator broke, so the water was either freezing or boiling; I complained multiple times but the issue was never addressed.
I might stay here again if the price was right, but it wouldn't be my first choice.

Leisure Self

10/10

Exceptional

22 Sep 2023

Gillian

Excellent Value for Central London

Excellent value for fairly central London. No frills but very very clean & comforable & excellent out-of-hours-check in service.
Ideally situated for London Tube & buses.
Thank you

Friends_and_family Friends

2/10

Poor

21 Sep 2023

Barbara

do not stay

absolutely horrendous
not even hot water in the shower is provided

Business

2/10

Poor

18 Sep 2023

Charlie

Don’t stay

Absolutely awful Hotel - Don’t stay here !

Friends_and_family Friends

2/10

Poor

06 Sep 2023

Mike

Hotel email bouncing back. Telephone not answered. Door locked and no-one around when we arrived as scheduled at 3.00 pm. Cards not accepted so we had to walk to Edgeware Road to get cash. Breakfast no longer available. No chair in room - just a small double bed. We stayed here at the Normandie a few years ago when it was nice. This was so bad that we checked out a day early - no-one to hand the keys too. Take this disaster hotel off your list.

Leisure Partner

6/10

Pleasant

04 Sep 2023

Anand Kumar

Good for price

Nice area near to Paddington and Lancaster gate station. Easy to navigate and rooms are good for the price.
Cons :they provide towels of size for hand washing only and not for bath.

Business

2/10

Poor

20 Aug 2023

Cruz

Negatives - Purported wifi non-exsistent, bathmat size towel for a doll, stairs from a horror film (but only an issue if you are placed above first floor and have heavy luggage), bathroom could double as a wet sauna, non existent front reception (you will need a cell phone to call the hotelier to check in) and last of all, the size of the room matches the towel provided, ie for a doll.
Positives - location was great, the view was nice, the room did have housekeeping (who provided a fresh dolls towel daily and made the bed), the hotelier provided a replacement fan when advised that the one in the room could not be connected given it was an EU fan, there is a tv although limited reception, and in the end, I suppose you have a roof over your head - which is a positive.

Leisure Friends

8/10

Excellent

02 Aug 2023

david

It was fine... comfortable, cheap for the area, no food on site but its just a place to sleep

Partner

2/10

Poor

29 Jul 2023

Jenilee

Terrible hotel!!!!

One positive thing about the hotel, lots of services around. I let u guess for the rest. It was terrible. This hotel should be removed on hotels.com

Friends_and_family Family

8/10

Excellent

22 Jul 2023

Timothy

I enjoyed the area of Paddington where it is close to the train station to get around the city and the hotel staff was able to take care of us for our room and appreciated the stay.

Leisure Family

2/10

Poor

20 Jul 2023

e

Non existing reception for check out. Been checked out by a cleaner. Non existing luggage room and told would be left in the streets once cleaner js gone. Had a blocked sink impossible to use and shower too

Business_and_leisure Self

2/10

Poor

18 Jul 2023

Anabella

Its close to downtown location is realy the only thing I would praise.
After seing the most recent reviews I sent an email to confirm the presence of a lift, it came back for the adress couldn't be found, I tried to call an no one answered... As I feared, there's NO lift and we were put on the 2nd floor, which meant 4 flights of super narrow stairs with two pieces of heavy luggage. We complained and the lady at the desk just stared at us and said, \"it's only second flor!\" (clearly english wasn't her molther tongue and I gathered that going into an argument with her wouldn't change anything)
The room was a triple instead of a double twin, but we appreciated the extra space, the rug was stained and seamed altoghether dirty, there was no kettle, although on the site they say there is, and not evena glass for drinking. The bathroom was incredibly smal with no space for puting our \"toiletries\" , not even the toothbrushes. But the most unbelievable thing was that (as was related in other rviews): THE SHOWER DIDN'T WORK! I showered with almost boiling water for the water taps didn't work to regulate the water temperature. My 13 year old and I stayed for only two nights and but if we had had to stay longer I would have probably changed hotel and asked for a refund!
Realy, be careful for the price is not even that good. As I have been seeing on the expedia site there are other cheap options in the same area that couldn't be worse than this!

Leisure Family

6/10

Pleasant

10 Jul 2023

Jackie

Basic but clean

Very basic , but close enough to Hyde park .
No tea making facilities
No drinking glasses
No large towels just hand towels
No charging points
No toiletries.

Partner

10/10

Exceptional

05 Jul 2023

alberto

Safe location. Great staff and clean room.

Leisure Partner

4/10

Poor

03 Jul 2023

Verified traveler

The hotel was clean, and staff pleasant. There was no hot water available which was quite disappointing. The reception staff was not always available for assistance.

Business Self

6/10

Pleasant

03 Jul 2023

Rod

Cheap and cheerful

The hotel was ok for the price but a few things could easily be improved on. My shower only had hot water. I told the staff everyday but nothing was done to fix it. On the last day I was allowed to use a shower in another room. The mattress was quite lumpy and uncomfortable.

2/10

Poor

20 Jun 2023

Kelly

Couldn’t check in or get hold of anyone.

I got to the hotel later than planned but couldn’t get in. No one answered the phone or the door even though it says reception is manned until midnight.
Had to stay somewhere else.. and still can’t get my money back because no one answers the phone.., don’t bother wasting your money, stay elsewhere

Business

2/10

Poor

15 Jun 2023

Harish

Bad hotel not recommended

Did not enjoy the stay at all. On arrival you had to ring to gain entry. On checking in no information was given just my room number.
So I unpacked and then came straight down to get the Wi-Fi code and ask why no tea and coffee in the room. Reception was shut so I rang the number …. No answer I rang at least 15 times in the space of 2 hours and still no answer even returning to Liverpool 3 days later I am yet to receive a reply for missed calls text messages and emails. As I was on business for 3 days I was up at 5 each morning and not back until 12/1am. No hot water day or night to shower. Beautiful weather but we all like hot water available !!!! Not a great place to stay and certainly will not stay again. I am a big believer not to post hasty comments until resolved by the management but when you don’t get a reply or acknowledgment then you deserve to be lambasted.

Business

4/10

Poor

13 Jun 2023

Deanna

No-one was available when I arrived at the time I had said I would be there (2 to 3 PM). No-one answered the phone. The man at the hotel next door had a key and let me in after a long wait.
There was no-one at the desk most of the time.
The housekeeper was lovely and efficient. She provided a clean good pot for heating water for tea, and she straightened the room each day and left fresh towels.
In spite of my request at least a week before arrival, I was assigned to room 8, in which previous guests had reported bedbugs. There were no bedbugs…but this written request was completely ignored, probably never read.
Two nights there was no hot water. For three days there was no wifi. When it finally re-appeared it contained a strange security warning such as I had never seen. There was never any breakfast (which I would have not eaten because I noticed that the city had not given the best report on their kitchen).
These old hotels in this area are never bright and shiny but they are usually adequate. If you want bright-shiny you must pay a lot more! And COVID has been a real set-back…so expect to ask for your tea/coffee pot which was taken away for a while.
But, in my opinion, it is not safe to be locked in a tall, old building at night with no-one on hand to notice or assist with problems such as fire, illness, unruly guests.
And do not bother with communication or requests prior to your arrival. I do not believe they are read.

Leisure Self

8/10

Excellent

31 May 2023

Sebastien

Staff non existant

Staff non existant

Self

4/10

Poor

17 May 2023

David

No one available on checkout in the morning
No hot water for shower in the morning
Used condom wrapper on the bedside table (I hm took a photo)

Business Self

6/10

Pleasant

12 May 2023

Verified traveler

Ghost Hotel with Invisible staff

I stay in London each week for work and move around, well this place nice clean room etc, but no kettle coffee/tea as stated in my room description. Could not get hold of reception over 3 days as i wanted as above plus iron and hairdryer. Very basic. Dreadful customer service, well none exactly l didnt see anyone, won't stay again.

Business Self

4/10

Poor

09 May 2023

Daniel

A hotel has to have the basic amenities.. hot water and a good mattress. In this case we had days that There was no hot water and the mattress was broken. Was a really bad experience. Also there wasn’t anyone to talk about this.

Leisure Partner

2/10

Poor

21 Apr 2023

Stuart

The shower came in two flavours, molten lava or artic frost - no in between. BUT don’t worry you can inform reception… what’s that, they’re never there! Well, don’t you worry my friend. You have a number to call… ‘you have reach the Tesco mobile VM of …’ BUT, surely they’ll call you back… 👀. In a word… AVOID

Business Self

2/10

Poor

28 Mar 2023

Zeljko

There's never any of the hotel staff, a dirty room, a messy bathroom, too, i'll never come to this hotel again

Leisure Partner

2/10

Poor

02 Mar 2023

Alexandre

I aleady complained to expedia and to the hotel.

DO NOT BOOK THIS HOTEL, no heating, no duvets and no receptionist at the property.

After dropping the key the receptionist left, I went into the room and it was freezing, there were two electric heater in the room which none of them worked. The windows were not double glazed so you could feel the cold coming into the room. I called to complain the receptionist said call Expedia.

So I left and had to book another hotel. Just not worth the stress.

Business Self

4/10

Poor

21 Feb 2023

Chi Fai

Convenient location however other than the TV and WiFi room feels like I’d traveled back in time to the 1970s

Leisure Self

2/10

Poor

21 Feb 2023

Verified traveler

Avoid.

No one in reception upon arrival. Note on door saying call number to check in, called the number several times and no answer. Had drag our luggage around with us for the whole day as we were unable to check in. Also they won’t let you leave your bags/luggage in the hotel upon check out. Awful inconvenience.

Partner

8/10

Excellent

18 Feb 2023

Catherine

Basic clean accommodation. Handy for bus stop and station.
Staff very friendly, asked for kettle and extra pillows and there were bought to room.
Bathroom needs refurbishing but is fully workable.

Leisure Family