Name: Ramada Plaza By Wyndham Jhv Varanasi
Address: Cantonment, Varanasi, 221002, IN

8/10

Excellent

22 Mar 2026

Insta Debit

Good.Property is Excellent

Friends_and_family Friends

2/10

Poor

19 Mar 2026

Michael

It took nearly an hour to check in due to poor admin and what I think was an IT issue, but we where ushered to wait with no explanation or apology. When we finally got to our room we found a pair of the previous occupants
underpants behind bathroom door, indicating lack of cleaning. On closer inspection the bathroom was filthy and in desperate need of refurbishment, with poor maintenance, decrepid cabinets, worn out enamel in sink and bath making cleaning impossible. In fact the bath enamel repair paint was flaking off.

The room itself was noisy from the elevator and rumbling air con, as well as other guests especially children running up and down corridor late at night.

Although the hotel was staffed by well intentioned young people especially in reception and resturants areas they were poorly trained without any obvious supervision. They were slow to respond and unable to take any initiative, hapless to resolve any problems and not at all customer focused or attentive.

The food quality poor and expensive for what was on offer, and a breakfast we found silverfish insects running across the counter by the fruit.

If you are looking for 5 star haven to escape the chaos, wonders and delights of Varanasi don't stay here, it's truly awful!

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Kishan

Nice hotel with friendly staff.

2/10

Poor

12 Mar 2026

ASHVINI

Only the laundry was good
The bath tub has snails
Cockroaches, bugs in the eating area, even in the rooms
House keeping is the worst

8/10

Excellent

03 Mar 2026

Ashok

Very slow service at restaurant
Staff are not warm

Family

10/10

Exceptional

27 Feb 2026

Murthy

Everything is good.

4/10

Poor

22 Feb 2026

Babu

Room 3124 was tired and requires a major maintenance. Fridge, TV, plugs on wall was not working. Took two attempts to fix. Other rooms maybe better but we will never know. Overall, it’s an overpriced hotel claiming to be a 5 star hotel without the 5 star experience. Found a pice of metal wire in my breakfast but no one seemed to take this matter seriously!! Wifi in room was touch and go but worked well in the reception floor.

Partner

2/10

Poor

07 Feb 2026

Divya

false advertisement from this hotel about being a five star or even a four star facility. I checked in with my two elderly parents 88 years old, who noticed that every time the flush was used there was water digging from behind the toilet. At 2 AM I rushed to my mother, was about to slip on the floor due to water accumulating on the floor. I mopped the floor personally and initiated a request for repair with the front desk. A gentleman showed up at 3 AM and said he’s taken care of it . Water accumulated by 5 AM. After repeat calls to the management we were given a new room by 11 AM next morning when we walked into the new room be found the shower faucet laying on the floor. The facilities are terrible. And the management even more so.

Other than mumbling, I am sorry the management had nothing to offer or say. This hotel does not deserve to charge the amount of money that they are and get away with this poor quality service.
The management kept lying and hiding behind each other as to who the real accountable person is.

6/10

Pleasant

04 Feb 2026

Rishi

The overall room quality felt below expectations. For example, the doors don’t close smoothly and make a loud noise, and the bathrooms were not as clean as I would normally expect.

The food quality was also disappointing and noticeably below the standards of comparable hotels such as Marriott or Hyatt.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Erik

Very comfortable stay.

6/10

Pleasant

08 Jan 2026

DEIRDRE

Hotel too cold. No reason for air conditioning in winter. Also no extra blankets in room

Partner

4/10

Poor

27 Dec 2025

Vineet

We had trouble with getting hot water for shower; the staff did not provide a stow away bed on time; extra towels not provided upfront, slow customer service

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Ashwani

Rooms need an update - they are in process of updating them but to us they initially gave room which floods bathroom and charged extra to upgrade to another room next day. It’s expected that bathroom to not flood
Many items in the kitchen menu were not available and food is quite spicy

10/10

Exceptional

29 Nov 2025

Neerja

Yes

Leisure Family

10/10

Exceptional

17 Nov 2025

Chinna

Room was great. Dining was good. Service was excellent.

Leisure Family

2/10

Poor

04 Nov 2025

Kishor

Simply a horrible hotel. Started off with the Ramada driver pushing me to get out of my car so he could go by. Oh yeah, I did complain about him to the MOD. Unable to get any WiFi in the room - the IT Tech gave me a local WiFi to connect whilst inside the room. The room was very cold - got a filthy \"blower\" which is a portable heater. Of course it just blowed out all the dirt that was intact. The front office lady had no clue how to help. The room had a sign/poster of free welcome fruits only to find out it's not valid. Excuse me - so why is it in the room? Just a complete nuisance place. Oh yeah, and there is construction happening as well. Stay away.

Leisure Partner

10/10

Exceptional

24 Oct 2025

JAHANBAKHSH

Nice hotel I always stay in this hotel.

Business

8/10

Excellent

21 Oct 2025

SUNG

M

4/10

Poor

17 Oct 2025

William

No hot water
Outdated rooms

Leisure Family

10/10

Exceptional

06 Oct 2025

Niraj Nabh

Comfortable stay , clean room good service . Very tasty food

Friends_and_family Family

4/10

Poor

15 Sep 2025

mehran

Horrific service. Decent hotel for the area but service was terrible.

Business

8/10

Excellent

24 Aug 2025

Anup

Train for Profit

Front Office staff lacks proper training.

Business

10/10

Exceptional

11 Aug 2025

Shailesh

We had a comfortable stay with our family. Very good food too.

Leisure Family_with_children

8/10

Excellent

01 Aug 2025

Shrimant K

The bathrooms were really tiny, and the furniture in the bathroom needs an upgrade

Family

6/10

Pleasant

28 Jul 2025

richard

This property was under renovation at lacked atmosphere. Rooms despite the upgrade were unfinished. Staff limited and the worse service we experienced throughout our time in India .
It was overpriced for the experience however when highlighting issues the management were not interested. Intermittent hot water in the shower either scolding or cold.
Despite being fairly empty unable to serve 4 meals at the same time. One person finished before the 4th person received their food , this happened twice.
Generally disappointing. Not value for money compared with other stays.

Leisure Family

6/10

Pleasant

12 Jun 2025

Abhinav

Not worth the money.

I was amazed to see that there was no valet service. Then the bell bous don't want to pick luggage. Once when we ordered something from the bar it took 3 reminders and 55min for it to reach us. The reason qouted was that there was internal breifing going on and they thought it was more important that guest service. No hot water beyond working hours. No coffee machine even in there top tariff suite. The breakfast was subpar. And the staff was really rude. Overall did not feel like a 5 star or a suite experience. Have stayed in Taj many times and regretted not staying there again.

Friends_and_family Friends

4/10

Poor

11 Apr 2025

Vinay

I was put up in the newly refurbished room, had iron board but no iron. When they provided iron it sparked and trip the circuit breaker if my room. It took them half an hour at 1130pm to sort out. Again it tripped at 4am. I stayed I. The room for 4 hours with two beaker trip. Seems they have pushed the new room without proper check. Disappointing experience.

Business

10/10

Exceptional

11 Apr 2025

Thomas

Excellent price for the package - if you’re doing a couple of days in Varanasi for sight-seeing, then the included breakfast, high tea and 2 pieces of laundry are very helpful.

Frustratingly, the hotel has a “no outside food” policy, but the dining options are pretty reasonable, so it’s not too bad.

You’re quite far from any of the tourist spots, so you’ll need to get autos/ taxis from the hotel every time.

The overall standard of the hotel is high - much higher than I was expecting for the price.

Recommended.

Leisure Self

8/10

Excellent

17 Mar 2025

Uma

First time trying Ramada and me and my kids enjoyed the stay. Will stay again if we come to kasi.

WiFi was poor inside the rooms and hence my daughter had to go to the lobby to work on demand.
Better WiFi connections will benefit those who needs to work as part of these personal trips. Loved the shower head even-though the tub was too old.

Business_and_leisure Family

4/10

Poor

07 Mar 2025

PRODIP

Too bad for stay as services are very bad,even after reminder not taken care.

Friends_and_family Family

10/10

Exceptional

19 Feb 2025

Verified traveler

Overall excellent stay

6/10

Pleasant

09 Feb 2025

Kshitij

The rooms were noisy - we were able to hear the washroom sounds (flush) from the room next door every single time they used it.

It is also a very old property it seems and so the washrooms felt like old and repaired.

Lastly they have some construction still going on so that adds a bit of not so good flavour to the property.

Leisure Family_with_children

2/10

Poor

09 Feb 2025

Chandrasekar

My biggest regret staying at this hotel was not listening to other guests poor reviews of this hotel and not choosing another hotel for our 5 night stay in Varanasi. The only positives for our stay was the dining was above average regarding the breakfast buffet. The front desk staff has no interest in customer satisfaction. We had a 3 week stay in India and all other five hotels we stayed at were excellent. We had to contact the front desk multiple times to receive hot water in the room. We also had to get our room key reactivated several times to get into our room. The front desk staff was never apologetic for these inconveniences and in fact, acted as if I was a nuisance to them for contacting them. The last and most egregious act by the front desk staff was actually after we had already checked out. We were waiting for our transport to go to our next destination and the front desk staff person asked my wife to come to the desk and informed her that we would be charged an extra fee for extra dirty towels that they would not be able to launder. We had a coffee spill in the room during out stay and we cleaned the spill ourselves with 2 small hand towels. The front desk manager told us that it was our fault for cleaning the spill ourselves and should have contacted the housekeeping staff. We were charged an extra 700 rupees for the cost of these towels. Clearly , the hotel's priorities are to capture every cost they can from the customer rather than customer satisfaction.

Leisure Partner

6/10

Pleasant

07 Feb 2025

Cynthia

I was extremely unhappy with my stay. The room was clean and new enough, albeit with no frills (on par with a two star property in America). The cleaning staff and door staff were fantastic, and the food at the restaurant was very good. I had no hot water for the entirety of my stay. The front desk staff were rude, entirely unapologetic, and unhelpful. I was having trouble with Ubers canceling and asked the front desk to assist in booking a taxi for me. The guy was rude and refused to call a taxi service for me, saying that he could give me their phone number. Which obviously wasn’t helpful, as I was having difficulty managing the language barrier with other drivers. The service staff at breakfast were also rude and insolent and showed no competence in helping me navigate the menu around my food allergy. One of the chefs was very helpful at breakfast, and the rest of the staff were actively rude. This property has obviously ignored ongoing issues with hot water, so I was shocked that I had no hot water for my entire stay. There was no explanation and no apology. This hotel cost significantly more than others in Varanasi, and was not worth half of what I paid. It did not come close to five stars in any way. I spoke with a manager on my way out, and he was also unapologetic and made some empty excuses for their rude and poorly trained staff. This hotel provided little in the way of comfort and nothing in the way of service. I couldn’t even shower. Brutal. Avoid at all costs.

2/10

Poor

05 Feb 2025

Adarsh

Lacks basic facilities and courtesy

Stayed there for 4 days and the AC didn’t work for 2 days and 1 day there was no hot water available in the bathroom.
Nobody took the ownership and everyone was just clueless.
Forget 5 star, even the basic hotel will have such basic facilities which Ramada JHV failed to provide. We can understand that sometimes systems fail, but how you own it up and communicate clearly with the customer that matters.
Was absolutely not worth the money I paid.

Partner

2/10

Poor

04 Feb 2025

Sudarshana

Please never ever stay in this hotel . My most worst experience after paying so
Much money . Very old bathrooms, no hot water , internet sucks , front desk people are in no mood to help. Please please don’t stay in this hotel ever.

8/10

Excellent

03 Feb 2025

uday

Great hotel servi e could be improved

The hotel is really good with great amenities. The travel desk were really helpful in meeting all our travel within Varanasi.
The grumble I have is with check in where we had to repeatedly ask for the 3rd bed and towels and more than one door key all of which had been prebooked and paid for
The restaurants are very good but the waiting staff seem reluctant to serve us and ordering seemed to take for ever , additional drinks orders or food required us to track down the waiting staff to place the order

Friends_and_family Family

8/10

Excellent

22 Jan 2025

Chandrasekar

Overall property and stay was good. Breakfast buffet was good and staff very helpful. WiFi was terrible and had to use cellular for data and calls. Getting hot water was intermittent which is not what you would expect for what this hotel was rated.

Leisure Partner

10/10

Exceptional

07 Jan 2025

FAEZEH

We stayed 7 nights and we were very comfortable. Room service was excellent and food was very good. The cleaning service people were very nice and efficient. Very friendly front desk people. Check in and check out were fast. The only thing we recommend if there is a plug next to the bed to recharge our computer.

Partner

6/10

Pleasant

06 Jan 2025

Adam

Very disappointed with the quality of this supposedly 5 star hotel. Where do I start! Not a power point on both sides of the bed. Criminal. The power point on the one side of the bed did not work. Unacceptable. No power point in the bathroom. Doubly unacceptable. No tissues in toom. Ridiculous. Free WiFi limited to 2 devices only. Doubly ridiculous for a supposedly 5 star hotel. Waiters don’t clear tables away promptly at all. Strongly recommend staying away from this hotel.

Leisure Partner

2/10

Poor

04 Jan 2025

Louise

This is the worst property we have stayed in in India. Maybe 2 star at best. Put us a
In a smoking room then hung up on me when I called to tell them the room smelled and the toilet didn’t flush. We then took our bags back down to reception and our second room, while smoke free, was so worn down. I would not stay here again. I took photos of the state of the bathroom. For the price, stay elsewhere.

Leisure

2/10

Poor

01 Jan 2025

Vinay Kumar

worst ever hotel that I have ever been, I wouldn’t recommend it to anyone ever

2/10

Poor

30 Dec 2024

Anil

We found cockroaches in the rest room, shared the same video with the manager. Very little response from him. Another bathroom is flooded. Restaurant seats are dirty and minimal service.

Leisure Family

6/10

Pleasant

30 Dec 2024

Xincan

The hotel is located next to a shopping mall. Staff are very friendly and hopeful, especially restaurants’ staff. Hotel room is outdated, had a clogged sink when we checked in the room. I had a upset stomach on the day of checking out after eaten breakfast in the hotel.

Leisure Partner

2/10

Poor

17 Dec 2024

Uma

the bathrooms were old. quite far from the ghat.
Should have provided a bus for guests to take us to the ghat at specific times would have made the experience better
if guests are willing to pay this would be a great service. Need signs on the door ‘do not disturb’ as i don’t like me rooms cleaned when i leave valuables in the room and i don’t know when someone will just walk in.
bathrooms are old and dated hopefully with the renovation bathrooms would be in a better shape

Leisure Family

10/10

Exceptional

10 Dec 2024

priyanka

Staff were so friendly , i would like give a shoutout to cecelia who has become my son’s favorite in the trip, breakfast was great as well.

8/10

Excellent

30 Nov 2024

Krishan

The property some renovation work being carried out.
The room needs a little tlc.
Our bed which was a wooden base was very creakey, I suppose due to wear and tear. Unfortunately no other rooms were available to swap!

Leisure Partner

10/10

Exceptional

30 Nov 2024

Fernando

The staff was beys helpful and the hotel was very clean. Area feels safe. Decent breakfast. There’s a shopping centre next door with a McDonalds, didn’t go but the option is there. You can get a tuk tuk to the ghat, takes about 20 min from the area.

Leisure Self

4/10

Poor

23 Nov 2024

Vinod

Property needs better lighting fix taps noisy building works going on

Leisure Family

10/10

Exceptional

22 Nov 2024

Frances

Great place to stay outside the nboise and business of Varanasi. Convenient for the airport.
Rooms were well appointed and large - beds super comfy. Breakfast was fantastic with plenty of options and excellent omlettes cooked to order. We also ate dinner in the restaurant and it was fantastic. Staff very friendly

Leisure Friends

10/10

Exceptional

29 Oct 2024

Birendra

Good stay.

Leisure Family

2/10

Poor

29 Oct 2024

diksha

The property was going through rennovation smelled alot of varnish n paint The rooms are too small even after booking double occupancy.The waiters dint know the menu,long wait for the order dleivery ,i ordered grilled fish was served fried fish,wrongly charged for someone elses bill,then continous calls from the reception, overall pathetic experience i wish i could rate them in minus.

Self

2/10

Poor

28 Oct 2024

Susan

We were over charged, although I was asked to pay in rupees, I was charged a £30 conversion fee to convert the rupees into pounds. Although I made a complaint, they would not refund this. The service at breakfast was terrible, we had to wait around 20 minutes for an omlette & had to make repeated requests to get it.

Leisure Friends

4/10

Poor

20 Jul 2024

Verified traveler

1. Hotel undergoing renovation. Rather than close and do the job guests are expected to breathe in paint and dust.
2. There is 0 compensation for this inconvenience.
3. WiFi code keeps changing for no apparent reason.
4. Electrical fittings in rooms are poor and old.
5. Bath tubs are cracked and of poor standard.

Friends_and_family Friends

10/10

Exceptional

20 May 2024

Zaw

A nice hotel and staff are polite helpful and professional. Breakfast provided was the best I ever come across. Very authentic Indian foods were served along with typical western foods. Clean overall though at times you may have to wait a bit to get the hot water coming.

Leisure Family

10/10

Exceptional

15 May 2024

Animesh

Beautiful rooms and amazing location

Business Family

4/10

Poor

15 May 2024

Naishadh

I stayed at this property starting May 9th to May 12th. The trip started off well and then turned into a nightmare on May 11th. The Hotel AC was out for the majority of the day in the blistering heat and the hotel staff were unresponsive to the situation. Despite several attempts to reach upper management to request a refund for one night's stay, no communication has been received from the hotel. There are better alternatives around in the cantonment area. I booked this hotel based on the suggestion of a family relative and I should have looked for alternatives.

Business_and_leisure Self

4/10

Poor

11 May 2024

Naishadh

What started off a good stay turned into a nightmare on the 3rd day when the hotel AC broke in thr blistering heat and limited response from the staff . Several attempts to request refund for the last day have gone unanswered by the hotel . There are other better alternatives in the area

Business_and_leisure Self

10/10

Exceptional

05 May 2024

Sanjay

Spacious rooms excellent service cleanliness good ambience

8/10

Excellent

23 Apr 2024

Ashima

The Location is Really good through little far from Main temple.

Leisure Friends

10/10

Exceptional

21 Apr 2024

Rajesh

Service is good.

Business Family

6/10

Pleasant

24 Mar 2024

Navin

Bad experience Hanua Frankfurt

AC wasn’t working .. inadequate drinking water .. not recommended

Business

6/10

Pleasant

14 Mar 2024

George

Hotel lovely and clean Room big but a little dated - old shower curtain & cracked bath. We dined in ‘Tadka’ their ‘specialist Indian restaurant’ and had a disastrous meal. We ordered lamb Vindaloo and after 20 minutes were instead served lamb with a creamy coconut sauce. I questioned this, and the chef told the waiter that he’d instead given us a mild vindaloo because we were western and would prefer it. I didn’t believe this explanation and I suspect they were perhaps just using up leftovers because this wasn’t a ‘mild vindaloo’ but instead a completely different curry (cream/coconut base). Perhaps they thought we might not know the difference. The waiting staff were apologetic and agreed that this wasn’t what we’d ordered and said they’d bring us a replacement instead. We had to wait another 20 minutes and when it arrived, it was closer resembling a vindaloo but this time there was hardly any meat and mainly just bones. (I didn’t even have one piece of meat!) Very disappointing! I’m not one for complaining normally (don’t like the confrontation and awkwardness) but this was far from what you’d expect in a 5* hotel restaurant. The restaurant manager was understanding - we could actually see them berating the chefs (a drawback of the kitchen window) making it a bit uncomfortable for everyone.
They gave us complimentary desserts so I suppose the service was good.
Aside from the restaurant the rest of our stay was very comfortable. Pool large & clean, service there excellent

Leisure Partner

8/10

Excellent

26 Feb 2024

Vishwa

NA

Leisure Family

8/10

Excellent

25 Feb 2024

anil

Nice, clean, hospitable staff

Leisure Self

10/10

Exceptional

24 Feb 2024

Ramesh

It is a very nice hotel with large rooms. Rooms are clean and generally well maintained. It has three restaurants we dined in two restaurants that offered Indian food choice. Both were excellent. Staff is polite and willing to help. Property is bit old. Bathrooms are nice but water flow in sink is very strong and shower curtains too long.

Leisure Family

10/10

Exceptional

24 Feb 2024

Gautam

the rooms are old. staff is friendly and very helpful. the restaurant is amazing... great quality and variety of foods till late. lobby is nice. easy walk to mall.

Leisure Family

6/10

Pleasant

21 Feb 2024

Hari

This property is outdated. Its furnishings and bathrooms are old and need replacement.
It is not modern st all.
Staff is courteous and service oriented. Buffet breakfast is very good.

Leisure Family

6/10

Pleasant

16 Feb 2024

Shiv

Fridge was not working Bath was clogged.Property is out dated

Leisure

6/10

Pleasant

02 Feb 2024

suhas

Bad Hotel for that price range

This trip had 6 destinations and the this accommodation was the worst of all of them with that price range
Very poorly maintained bathrooms, constant reminder of needing things i.e. toilet paper etc. Not very good the price…

Friends_and_family Family

6/10

Pleasant

10 Jan 2024

Shanthanayaki

Shower temperature depends upon if the neighboring rooms are also using it

No hot water in the sink

6/10

Pleasant

18 Dec 2023

Debopam

Pros: polite staff, clean hotel

Cons: cheap furniture, limited supply of toileteries, unprofessionally slow service and constant problem with water supply in bathrooms, expecially hot water

4/10

Poor

25 Nov 2023

Ram

The property was very good in cleanliness and location. However they had construction on the 2nd floor throughout the day with loud banging which they did not inform us on arrival. They also were banging late at night around 11,30 PM on November 17th and we had to call repeatedly to stop it. They were supposed to stop at 6.00 PM during the day and did not on November 19th. Again on November 19th night they had this plastering going on all night and music being played and we had to call repeatedly to stop it. We could not sleep. They lied that it was the UPS in the closet that made the noise. The room rent was quite high and for that we had to suffer the construction noise. The reception desk should have a record of out calls from room 4101. We expect better service and treatment from a hotel of Wyndham chain.

10/10

Exceptional

16 Nov 2023

Miss

Nice hotel, fantastic having a pool

Great hotel, it lacks character and is not a luxury hotel but it has all the things you would need and is well located out of the hectic city centre yet within easy reach of it.
We loved the pool area and the breakfast was nice.
Would recommend for anyone visiting Varanasi, I think having the pool really makes it!

Friends_and_family Friends

4/10

Poor

01 Oct 2023

Amit

I am not sure why Expedia classifies this as a 5 star hotel. The room was extremely old and worn out. All I can say is that this hotel room was in poor condition for a 5 star property. The hotel lobby and restaurants were in very good condition, but the rooms felt like 2 star to me.

Leisure Family

8/10

Excellent

24 Sep 2023

Anish

Great stay. Nice breakfast and amazing service as a whole.

Partner

8/10

Excellent

28 Aug 2023

Anita

Hi , excellent customer service .
Thank you

Business Self

6/10

Pleasant

02 Aug 2023

Puja

It’s far from all the Ghaats.. no view from rooms..Rooms are outdated.

10/10

Exceptional

14 Jul 2023

Sudhir Kumar

I feel it is a good clean hotel with add the facilities and comfort. The entire staff is good. Food is amazing. I adm going there again on 19th August for a few days

Friends_and_family Friends

8/10

Excellent

09 Jul 2023

Changiz

Breakfast was excellent.

Leisure Partner

2/10

Poor

16 May 2023

Archana

Front desk staff was very rude and reckless. We booked for 3 beds but they didnot even care to provide 3rd bed. Some repair work was going on in the hotel and they provided the room just adjacent to that. It was so noisy and disturbing till evening 6pm. We travelled from USA, long hours flight, jetlag and this is the hospitality we got. We have stayed a lot in Wyndham hotels in USA but never experienced this. We should have gone with the reviews- many wrote about front desk rude behavior and carelessness. Sorry to say that the Wyndham is lossing the good name because of these.

Leisure Family

2/10

Poor

25 Apr 2023

vijaykumar

Did not receive service . They took the money and turned us away

Leisure Family

4/10

Poor

11 Apr 2023

Randy

Very old hotel ... lots of overpainting and caulk. Even the sinks had been painted to hide the rust. Air Conditioning marginal. On top of that, they over-charged me by not refunding the deposit. Wouldn't stay here again.

Business_and_leisure Family

4/10

Poor

18 Feb 2023

Satish

Disappointed with check in. Hot water supply dogy. Other services and staff very good

Leisure Partner

4/10

Poor

12 Feb 2023

RANA

Entire night could not sleep due to wedding next door and loud speakers was on full volume. Complaint to front desk but no reply.

Business Partner

6/10

Pleasant

30 Jan 2023

Verified traveler

One of the worst F&B service I ever came across in any of the similar category hotel .. restaurant staff was totally confused .. could be because of any of the following..
> they were new or not properly trained.
> coordination issue with kitchen / bar .

In short forgettable dining experience ..

Friends_and_family Family

6/10

Pleasant

28 Jan 2023

Rohit

The staff was very nice, and the place was very clean. However, due to the age of the hotel, there were some problems with the hotel, which we wished had been better.
There are sounds of water running in the pipes in the rooms, and there was an issue with hot water, where we had to keep the water running full flow for 10 mins before we got any hot water. TV remotes had dead batteries, and making any requests to housekeeping took a long time and repeated calls.
However, we did get medicines delivered to us, and the food was excellent.
Renovations and modernization of the rooms are definitely needed.

Leisure Family

8/10

Excellent

24 Dec 2022

Malay

An ordinary hotel with exorbitant prices

We stayed for 2 nights in this hotel. We were given a room with dirty carpet, cracked chair and a very small bathroom. The bathroom basin drains long after you finish brushing and hot water comes literally after five minutes of waiting.
On the next day, we were offered a better room with all working amenities.
The menu in the breakfast was very ordinary and the same for the two days we stayed.
The decor in the hotel lobby was very good and the behaviour of everyone was very nice.

Partner

4/10

Poor

29 Nov 2022

Usha

Bath tub was wobbly and broken, toilet flush button hanging, not enough towels, cabinetry in bathroom is old and unkempt. Too little toilet paper. Not enough towels. Breakfast and dinner are good.

Leisure Partner

8/10

Excellent

17 Nov 2022

Rajiv

Had a very pleasant stay at the Ramada, Varanasi… We received excellent service from the staff and they were very helpful and courteous… Rooms were clean and the property is well maintained with good amenities… overall a great stay…

Leisure Family

8/10

Excellent

14 Nov 2022

Verified traveler

Very comfortable and friendly. Spacious good food, courteous and welcoming. Some English channels on TV would be welcome.

Friends_and_family Family

10/10

Exceptional

29 Sep 2022

Selvaranee

Very friendly staff. Nice and clean. Needed bathroom appliances to be repaired. When reported, tried and fixed. Free upgrade to club lounge was very much appreciated

Leisure Partner

8/10

Excellent

14 Aug 2022

venugoplala S

Wash rooms are too bad

Leisure Family

10/10

Exceptional

23 Jun 2022

sudhir

Nice stay

Leisure Family_with_children

2/10

Poor

22 Mar 2022

Roshan

Horrible property. We booked a king bedroom and we were provided with two twin beds. AC was not working and there was smell of smoke in room. Room service never respond and the staff is not helpful. Very patheric experience.

Leisure Family

10/10

Exceptional

22 Mar 2022

Sameer

Great hotel . Very professional and helpful staff

Leisure Family_with_children

6/10

Pleasant

02 Jan 2022

P

Fair enough

Friends_and_family Family

10/10

Exceptional

01 Jan 2022

Sanjay

Good stay

Friends_and_family Family

4/10

Poor

14 Dec 2021

Andrew

Not good

Should not be classified as 5 star. Service is very slow and condition is not good. Quality of linen, towels, toiletries is not good.

Business

8/10

Excellent

27 Nov 2021

Tumulesh

Varanasi experience

The place is nice although a bit dated. The service was excellent. The Kashi food in the breakfast was awesome. Much better than other popular eating places in the city. The staff was extremely polite and helpful. Overall, loved the experience.

Friends_and_family Family