Grand Serela Setiabudhi

Indonesia , Bandung
BANDUNG, Jl. Hegarmanah No.9-15 Bandung
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20 reviews shown

8/10

Excellent

29 Dec 2018

Jimmy

Hotel low budget

Old hotel, but for hotel food is very good . Clean , low budget

Family

10/10

Exceptional

23 Nov 2018

Desti

TEMPAT NYA ENAK BANGET BUAT KELUARGA

Vila nya oke banget dan bener2 buat tempat sepi dan tenang yg jauh dr hiruk pikuk kota , dan pelayanannya oke bagus juga enak banget bawa keluarga besar karna kamar nya besar2 banget dan lengkap banget ada tv, dapur dan ruang tamu.

Tapi akses jalan ke vila nya agak horor ya alias agak susah nu krna di map juga petunjuk jalan nya salah2 semua.. tp nanya2 sama org oke juga dan akhirnya bisa sampai dengan selamat.

Pelayanannya cepet tanggap dan mereka semua stand by juga mau panggil malam hari juga mereka selalu on sih ada terus..

Dan ruangannya bersih bersih dan adem banget..

Family

6/10

Pleasant

11 Apr 2018

Puteri

Friendly n nice staffs

Room is nice.. booked 2 rooms.. 1 room no fridge.. hair dryer not working properly.. there’s 2 lift but only 1 can be use.. staffs so friendly.. breakfast ok.. can be improved..

8/10

Excellent

01 Sep 2015

Meiyi Eliabeth

Superb Stay in Grand Serela with A stellar service

I plan a 4 days 3 nights trip to Bandung with my boyfriend.
We had a free upgrade to the suite room and Nisa the customer service representative went through the trouble to facilitate us to the room.

My birthday happens to coincide with my trip and I was greeted with a warm birthday wish by her in the morning of my birthday. She also asked for my anticipated time of return to the hotel as I was paying a visit to Kawah Putih that very day and I think little of her question.

Upon returning to my hotel, Nisa and her colleagues greeted me with a delicious birthday cake and sang me a tune in my room. I certainly did not expect this service and I am glad I chose Grand Serela as my choice of accommodation for my very first trip to Bandung. Additionally, the hotel is within close proximity to the supermarket and not to be missed Rumah Mode factory outlet for their affordable brand name such as Gap and choices of bermudas for guys is limitless.

Hotel is a bit old and carpets needs shampooing, breakfast variety cold be improved. But for the price we paid, I have zero complaints but many praises for the staff and the housekeeping of our room.

Well done Grand Serela and also special thanks and mentioned to Nisa, we will return!

Partner

4/10

Poor

28 Jan 2015

Indravathy

Out-dated hotel that I will know give it a miss

strong stench in the room. it was old run down and never maintained out-dated hotel. molds in the bathroom. carpets were dirty. Hairdryer ws working. The cold water lever in the shower was broken.

Partner

6/10

Pleasant

14 Dec 2014

merlin

Location near to rumah mode n few outlets

The bath tab is terrible n the wall is dirty. Towel are very old n the color turn grey. The room floor is carpet therefore smelly. The breakfast is simply but taste good. Staff are friendly n helpfull

6/10

Pleasant

03 Oct 2014

Aziah

Good stay.

Good hotel for the price paid.

Family

6/10

Pleasant

22 Sep 2014

Khairul

Quiet area, quite close to te Factory outlets

The hotels staffs are very coutecious & helpful
It was a pleasant stay
Wifi doesn't work for some reason though
Breakfast buffet service was a bit slow due to understaff

8/10

Excellent

14 Jun 2014

Desti

Great location

Near to city,and very cozy,, good place

Family

8/10

Excellent

03 Jun 2014

Seah

Nice fragrance in lift, big room for superior std.

Room wash basin stopper jam, water cannot flow down. Maintenance staff came to fix for quite a while but another problem starts, cold water but only hot water came. Service staff was nice, suggest we change room. The weather not as cooling compare to my last trip in October.

4/10

Poor

02 Jun 2014

Amelia

Okay but it could be better

The breakfast selection is limited , and the toiletries is very poor for four star rating hotel. Book a room at the building which the pool located, or you have to pass the dining room and using lift or stairs to reach the pool (approx 2/3 level). the location is good though.

Family

8/10

Excellent

29 Apr 2014

Verified traveler

Grand Serella Setiabudhi is a good choice

Walking distance to Rumah Mode, near to Paris Van Java and Chimpalas. Very pleasant and cooperative staff.

6/10

Pleasant

06 Feb 2014

Vincent

Hotel with good location

Spacious room but need to improve on the cleanliness esp in the bathroom. No small towels for use. No shower caps for ladies. Hot water is unreliable. We stayed 5 nites and 2 nights with cold water for shower at 9pm and temperature 18 degrees! We were shivering! Breakfast was good bcos they try to varies their menu daily. Staffs are helpful, pleasant and warm hospitality is a plus despite the standard of the room for a 4 star hotel, that definitely needs to be upgraded .

Family

8/10

Excellent

28 Jan 2014

Jenn

We felt safe and comfortable in the hotel.

We were warmly received at the airport by a staff named Taufan,very knowledgeable and polite.
Hotel staffs were very nice,polite and friendly.
Room was clean and bright.
Room service menu was ok.
Breakfast spread was the same for 4 days but had a variety.
A small outdoor play area for the kids.
Family friendly.
Setback- NO Wi Fi in the rooms,only at the lobby.

Family

8/10

Excellent

17 Jan 2014

maggiegho

big space, strategic location

Everything was okay. I meant, that's it. Okay. Not special. What bug me a bit was the quality of valet service. it was raining when we got there, and we gave our car keys for valet. later on when we were going out for dinner, we couldnt find anyone near parking area, non valet person, non doorguard, non. We just stand there and wait because we dont have any idea where did they put our car. happen until we glanced our car was on the basement and decided to run through little bit rain and get the car out by ourselves. rest is okay.

6/10

Pleasant

05 Jan 2014

Verified traveler

hotel location is ok, quite, easy access to center of bandung attraction sites. too bad, the room not clean enough, towels are too old and not renewed, carpets dusty....

8/10

Excellent

01 Jan 2014

Sebbe Goh

Good & friendly staff. Great location!

It was a great stay with good breakfast! Staff are helpful. Very near to Rumah Mode & there's a supermarket nearby. However toiletries amenities can be improved. Free wifi in the room will be much appreciated.

8/10

Excellent

29 Dec 2013

pat

Great hotel

Hotel was good in its location but there were no night activities around though. Room toiletries were lacking and breakfast variety was limited. However the staff service was good and friendly and room was big. If the hotel can provide free wifi in all rooms it would be good.

Family

10/10

Exceptional

01 Dec 2013

John

Value for money

Its another hotel that takes care of a traveler needs and expectations for the money we pay. the service is excellent, location is good in a quiet environment. would recomend

2/10

Poor

15 Nov 2013

Verified traveler

Poor Hotel

Better options around- dirty with poor service.

Family