Name: Lords Plaza Surat
Address: DRing Road Delhi Gate Opp. Linear bus stand, Surat, 395003, IN

6/10

Pleasant

01 Jun 2026

Kulwinder

Great location near the market + great food/service, but recent staff turnover, early check in charges, and unrepaired water noise in room 311 were disappointing.

Self

10/10

Exceptional

06 Apr 2026

Junaid

The room was clean and comfortable. Room services were amazing from laudry to taking our luggage up to room and down to reception. We were part of a wedding party so had 5 rooms and we all thr best experience which as you can imagine can be a problem but lords was amazing. We stayed for 2 nights and moved to a villa somewhere else and came back as the villa was terrible Thanks to all the staff

Family_with_children

8/10

Excellent

14 Feb 2026

Vinod

Room was clean and staff, was helpful though room service took hour and half to deliver. As I refused to take the delivery they still charged me for which I did not have time to argue as I wanted to catch the train.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Suresh

Overall good experience

Leisure Family

2/10

Poor

13 Oct 2025

MURTAZA

Had stayed here for 8 nights and during check out which is at 1130am per the rules on expedia had delayed because of our sermon..they knew we would not be able to check out at that time...they usually except a late check out of 2pm but I got delayed to 4pm.

So coming down Ashok had charged me for a 1/2 day I tried to talk to him that listen, I have been here for 8 nights, I was not even in the room only the luggage was there please consider..we spoke back and forth..then i told him you know I checked in late at night and we had incident..so he said you are black mailing me, I said no am not, am trying to tell you there should be a bit of give and take..have been here for 8 nights..and also my parents at Hilton have not been charged the extra ½ day. He didn’t agree..a lot of back and forth..he reduced the amount from 3000inr to 2000inr..and said am not willing to wave off even at the cost of the hotels reputation..

During check in I was given a room that was full of mould and damp walls that had a strench.
The reception guys came and took pictures of the room and moved me to a new room. The new room was also a mess..the bedsheet had hair on it and the place was full of dust, you ran your fingers on the table and dust would accumulate on your fingers… this was past midnight..and a team came to take care of the issues. The AC was also not working and had to get the maintenance guys..

The property is seriously run down, from beds to table to walls panel to towels and bedsheet

Business Self

8/10

Excellent

09 Oct 2025

zainab

Convenient location opposite the Railway station. Well appointed but small rooms. Bathrooms could use more maintenance from appearance perspective. Very responsive staff and decent breakfast. WiFi not the best coverage in all rooms.

Business Self

6/10

Pleasant

29 Jan 2025

RAJIV

Staff is very courteous. Food is good.
Lacks cleanliness.

Business Partner

6/10

Pleasant

28 Jan 2025

Verified traveler

We found the bathroom in a disgusting state.

Partner

4/10

Poor

20 Jan 2025

Huzeifa

Key card had multiple issues and check out wait for luggage to be collected was so slow

4/10

Poor

20 Jan 2025

Huzeifa

Found Cockroach in the Room, Had to switch Rooms, also the Keycard kept on Not working, staff service in Bfast is too slow and reception needs to Be faster during check In

Business Family

8/10

Excellent

18 Oct 2024

Verified traveler

Extended stay

I had a pleasant stay.I was at the hotel for 10 days. The club room was very nice. The staff were always ready to assist and very helpful
The only feedback I have is that they can improve more on maintaining a higher standard of cleanliness.
I highly recommend the food at the ground floor restaurant. Excellent food

Friends_and_family Family

8/10

Excellent

04 Jan 2024

Mohammad Ali

Check out time needs to be confirmed

The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests

Friends_and_family Family

8/10

Excellent

27 Oct 2023

Verified traveler

Extended stay

Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!

Friends_and_family Family

6/10

Pleasant

15 Feb 2023

Mohamed

Very helpful staff especially Divya,but most times don't work,

Business_and_leisure Self

4/10

Poor

18 Nov 2022

Verified traveler

Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property

Partner

8/10

Excellent

04 Sep 2022

Hemant

Bathroom and beds needs a upgrade

6/10

Pleasant

23 Apr 2022

Hemant

Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.

Business Self

4/10

Poor

24 Jan 2020

H

RIP off artists

Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.

Friends_and_family Family

6/10

Pleasant

16 Jan 2020

Verified traveler

Not so good

Friends_and_family Family

6/10

Pleasant

29 Sep 2019

Ebadul

Improvement required

The hotel needs to upgrade the beds and rooms need to be more clean.

Business

8/10

Excellent

30 Jan 2019

Verified traveler

Good location.
There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.

10/10

Exceptional

04 Jan 2019

Verified traveler

Very nice Hotel, Staff is very helpful, very reasonable price too.

8/10

Excellent

01 Jan 2019

Verified traveler

It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good

Friends_and_family Partner

8/10

Excellent

23 Dec 2018

Verified traveler

Family visit in Surat

Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed.
Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights.
Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating.
Shower in 1 room seemed blocked.

Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy.

Jay.

Family

10/10

Exceptional

05 Nov 2018

CHARLES

Clean, comfortable, good value

Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.

2/10

Poor

04 Jun 2018

Arpankumar

The hotel staff is very rude.They don't hsve a customer facing skills.

10/10

Exceptional

31 May 2018

ZAIDI

good

good

10/10

Exceptional

23 Mar 2018

CHARLES

Convenient, comfortable and clean

Very convenient to railway station, and an excellent buffet in rooftop restaurant. Good value for the money.

4/10

Poor

19 Mar 2018

Raj

Rooms not as good as they can be, but food is good

This would have been a good hotel 20 years ago!, it needs a lot of updating, as there are many new Hotels in the area. The windows never cleaned, the water in bath tubs floods when showering, the rooms are always missing items even after reminding the house keepers. The risk for the hotel is that they loss overseas customers, due to current level of customer expectations.
The hotel does offer a good range of food and is close to the Train station to Mumbai.

8/10

Excellent

24 Feb 2018

Jayesh

Great Stay

Comfortable Hotel in Surat, Staff are very friendly and do try their best to make your stay pleasant, I would really recommend the deluxe rooms they are considerably comfortable, overall great experience.

Family

8/10

Excellent

15 Jan 2018

Amit

Good Experience

Very courteous staff, and supportive. near most market places (surat is not a very big city anyways), good connectivity, visit the roof top restaurant for fun. We ate only a little in the hotel, but the food was good. Rooms were clean and decent hygiene standards.

Family

6/10

Pleasant

09 Jan 2018

Dhananjay

The location is in a crowded area. The parking facility is not so safe. The Rooms, particularly the toilets are dated and old. they require an upgrade/ refurbishment.

Family

8/10

Excellent

14 Dec 2017

Jyoti

Hotel near the station

Internet connection not up to speed. Password valid for 24 hours only - not good when you are staying for a week or more. Password should be valid for duration of stay.

6/10

Pleasant

23 Oct 2017

M

Average hotel close to Bombay market.

Room was comfortable with nice decor. Hotel staff were excellent and restaurant was good.

10/10

Exceptional

10 Oct 2017

Rajeev

Nice experience to stay in comfort.
Back view is not that good.
some toiletries facilities may be added more

2/10

Poor

17 Aug 2017

Henning

Run down hotel, with very slow internet.

Overpriced, room was dirty and wifi was so slow any work was impossible (could bately open email).

6/10

Pleasant

07 Feb 2017

Mukund

When no options available.

Just OK type. Airconditioning was stinking in common area. When asked to deliver toilet soap, need to remind two times. Finally when person came to give soap, he was reluctant to give two soaps.

Family

6/10

Pleasant

05 Sep 2016

Zakiahmad

Frustrated stay

Frustrating experience. Not giving free wifi. For international travellers wifi could be really big help but they charge lot of money for wifi. I Will not stay again. Despite room cleaning service bathroom was not cleaned appropriately.

6/10

Pleasant

06 Jun 2016

jigar

Location wise its ideal but overall hotel experience was not so great. Air conditioner in the rooms weren't working properly. Though they changed the towels everyday in the rooms it looked like used towels. There is no free WIFI in the hotel and we have to pay for WIFI. After that also WIFI network wasn't great at all.

2/10

Poor

27 Apr 2016

Bharat

Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.

4/10

Poor

05 Mar 2016

Angel

Hotel needs updating.

Reasonably clean hotel near the shopping area with hard working staff.
It looks like trapped in the 1960s style so does need updating to a modern standard.

4/10

Poor

27 Feb 2016

Verified traveler

Mess up with payment system - staff very unhelpful, tried to speak to manager who was rude and condescending. Wifi not working.

6/10

Pleasant

23 Jan 2016

Sri

An upcoming hotel in Surat

Is a good hotel with great price. However though had booked for twin bedrooms they only could offer with single bed and had to add a rollaway bed for second guest. This was unexpected. With some glitches aside the hotel is good and has a good value for price.

8/10

Excellent

07 Jan 2016

Tisha

A five minute taxi/auto drive to the rail station.

Our experience was positive, and the complimentary breakfast was great. The morning of our checkout the taxi that we booked, did not show-up after waiting approx. 20 minutes the hotel's van took us to the rail station, so we would not miss our scheduled train to Mumbai. Upon arrival at the rail station the driver found a porter for us to handle our four heavy luggage. This took the pressure off for us, trying to find the correct platform, carrying the luggage, and the porters placed it on the assigned seats as well. That's why I feel the little extras made this an overall positive experience. The hotel itself was reasonable for 2 nights expect to pay $100 USD for 2 nights. The rooms were clean, complimentary bottled water, and a coffee pot with tea bags, coffee, and creamer in the room.

10/10

Exceptional

05 Jan 2016

Malik

Nice clean hotel with excellent breakfast.

The hotel is nice and clean with friendly staff. The breakfast was good too.

2/10

Poor

06 Dec 2015

nikhil

Air Conditiong is switched off in night .

The manament closes the centrally AC plant at night and from the blower it is only fan air . We could not sleep . Complained again and again but no result . Water drainage is also blocked in the room toilets , if you are taking shower , there is enough water logged for small creatures to swim . Service is also poor . We needed 2 glasses in the room for which we had to call them 5 times . After 5 call we got small juice glasses , I called them to change it with big or regular glasses . They were not able to do it .
Staff is also untrained , please inform hotel that because you are centrally located , you will always get business is wrong . Please do something ....,

6/10

Pleasant

04 Aug 2015

JH

Hotel Stay

The Hotel its self was ok. The bathroom needs upgrading, for example the toilet roll holder was falling off, shower cubicle was mouldy looking. it may be just that room and i was just unlucky. Any way for the money i would have expected more. Laundry service is A1 (excellent), Breakfast is limited, not much variety for the meat eater.

8/10

Excellent

23 May 2015

naveen

value for money

Nice hotel value for money city centre

Partner

6/10

Pleasant

21 Feb 2015

nazir

Locality bad

Did not sleep at all with the trains and cars hooting all night, all though I requested a quite room. Wifi only available first hour of your check in. Location of hotel pathetic.

Partner

8/10

Excellent

05 Feb 2015

manojkumar

mr.

1st time stay good but need bed update too low