Name: The Ayu Kintamani Villa
Address: Jalan Puri Bening Toya Bungkah, Kintamani, 80652, ID

10/10

Exceptional

16 Dec 2024

Andrew

Chilllaxing location

Great place to chill and relax while kids or family can keep busy and enjoy the venues perks or travel around and enjoy the local environment

Friends_and_family Family

6/10

Pleasant

08 Sep 2024

Andrew

Great location with welcoming and friendly staff

This hotel is a in a fantastic location and has a lot going for it.

Pity the maintenance is not fully up to date for a 20 plus year old hotel. The staff are great and super helpful. The view and hot springs are wonderful and super relaxing.

On a side note, don’t bother to ask for any specific or special requests as they don’t follow up. This was the second time we stayed in this hotel and we confirmed our request on our last stay 4 weeks ago.

Friends_and_family Family

4/10

Poor

28 Jun 2024

Angela

Flies are relentless

There were flies everywhere on the food at the restaurants/buffet, when getting massages, and when trying to sit at the pool. We ended our stay a day early, as we could not stand it.

Friends_and_family Friends

8/10

Excellent

22 Feb 2023

Nadia

Good but I don't like that has animals in cages!

The villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!

Partner

2/10

Poor

08 Feb 2023

Lori

The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby.
It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.

Leisure Partner

6/10

Pleasant

22 Jan 2023

Verified traveler

Not as expected.

Didnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.

Friends_and_family Friends

8/10

Excellent

01 Nov 2022

Wendy

Liked the hot springs with several pools.
Didn’t like the kitschiness with purple elephants.
The Honeymoon Suite was amazing with a heart shaped pool and very spacious

Leisure Family

2/10

Poor

27 Jun 2019

Susan

it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.

Friends

10/10

Exceptional

05 Mar 2019

Paul

First classPlace Hot Springs high and suites luxury camping nice place very happy

Partner

2/10

Poor

24 Feb 2019

Verified traveler

Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.

Leisure Partner

6/10

Pleasant

06 Jan 2019

Patrick

Best part of this stay is only the hot springs

I have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate.

Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.

Partner

8/10

Excellent

05 Jan 2019

Brian

Good place for a great view and a soak!

Great Experience at this resort with more elephant fountains than you can count!
Very clean. Great Views!
Order from the menu at the restaurant!
Lots of tourists during the day but quiets down at night.
Get a private pool it’s so worth it.

Partner

10/10

Exceptional

28 Dec 2018

Melissa

Wish we could have stayed longer

Wow, wow, WOW! It was so amazing! I wish we would have booked way more time here. It was so beautiful and the wild life was awesome. I would definitely recommend this place and make sure to book a beach villa! The pictures of the deer below were taken from my room on the beach!

Partner

10/10

Exceptional

09 Oct 2018

Devendra singh

Great time (full मस्ती)

Amazing location . Great ambience restaurant & cafe .very nice pools excellent attendant for viila

Family

10/10

Exceptional

20 Sep 2018

Tania

Awesome views

Absolutely wonderful place to stay. So relaxing and beautiful scenery you can't get better than that.

Family

2/10

Poor

13 Aug 2018

Brittany

This place is such a wasted opportunity. It would be the funkiest hotel if everything worked and if literally ANYONE on the staff even cared that they worked there. Everything was broken, even the water in the bathroom one morning, the safe, the phone. The food was disgusting and their entire buffet and bars were COVERED in flies. The system for purchasing anything was completely backwards- you couldn’t purchase anything with cash or credit card- only a preloaded wrist band, which they charge your credit card and then give back cash. The bathtub in our villa was filled with so much scum that I wouldn’t get in it even if it was my scum at my own house. Getting towels if you’re staying there is still a 4 person involved mystery. This really really ruined 2 days in Bali for us. There was also constant construction. Like you couldn’t even have a drink at the bar without mind numbing noise. Very over priced as well. DONT DO IT. That being said the place is set up to potentially be an awesome place, the hot springs are nice and the villa would have been beautiful if it were clean. Too bad everything is a chore and even the simplest things were completely ruined by some sort of nonsense.

Partner

8/10

Excellent

05 Aug 2018

Deborah Joanne

Expensive but indulgently enjoyable...

The room was amazing looking- we had our own private swimming pool and an outdoorish bathroom... really beautiful... drawback was that pool was not a hot spring fed pool or if it was - it was very cold... we found ourselves leaving this wonderful apt room to join many people in the more public hot springs which were great but could have been sooo much better if private. The staff were friendly and we had a wonderful gentleman named Komang who was attentive to our needs. The fountain was noisy at night but we just pulled the water hose and put end of hose into swimming pool for a real peaceful quiet. The mattress was the best one we slept on in Bali... very comfortable.

Partner

4/10

Poor

18 Apr 2018

Verified traveler

Nice view but everything else is terrible

Arrived in e evening. Took us a long while to get the keys due to a mixed up with other bookings. A lot of insects in the room/bed.

Doesn’t even have phone in the room to call for support. Have to go all e way to the lobby.

Dinner at cafe came with surround sound of jackhammering in one side and chainsaw on the other.

8/10

Excellent

24 Mar 2018

Melnica

Beautiful mountain view

We had 2 nights at the ayu. Overall is pleasant experience. Unfortunately, family villa doesn't come with any mountain view. Staffs need to be more attentive in our orders. Breakfast will be good if your buffet are on heating trays and have more varieties and coffee availability for the buffet breakfast.

8/10

Excellent

16 Nov 2017

Verified traveler

Very Pretty!

When we initially read the reviews for this hotel we didn't know what to expect. We found that the room was lovely! Yes the outdoor spa didn't work but our private natural hot spring pool was fantastic! The room was clean and tidy with beautiful flowers decorating the bed on our arrival.
The staff were very friendly but could definitely benefit with some on the job training. When we ate they stood and stared at us.
The keeping of roosters in small cages around the hotel grounds was very disturbing!
The scenery at this resort is second to none! A great base camp for climbing the surrounding volcanoes or visiting the Trunyan village.
The constant sound of a jackhammer up until 9pm every night was annoying. When this place is totally complete it will be spectacular!
I would stay here again, just let the roosters run free!

8/10

Excellent

31 Aug 2017

Ruta

Spacious villa with hot springs nearby

Me and my boyfriend stayed at Ayu Kintamani for one night. It was a little bit confusing to find the place because it is sort of joined with hot spings. We liked our Levander villa which was very spacious, although few things could be improved (room phone was not working, no international adapter in the room and it could be cleaner). Despite this, we loved open bathroom, private pool, spaciousness of the villa and hot springs nearby. Hotel staff were friendly, especially Komang! Thank you for your hospitality! Oh, and do try Balinese massage at the Hot Spings :)

8/10

Excellent

28 Aug 2017

Don

Don - perth

Great location to relax for a couple of days however the food offering was not very good. If they can improve this aspect it would rank as one of my best stays

Family

4/10

Poor

10 Apr 2017

Casey Schmidt

Not 5 stars at all

The service was not good. The staff is friendly enough but they weren't attentive and lacked an understanding in how to check someone in, including providing literally no useful information, like how to call the front desk. Construction late jnto the night. Room lacked a feeling of security. The walls were severely water damaged. Not worth what I paid for.

10/10

Exceptional

05 Jan 2017

Richard

Right at hot springs w/ room hot spring pool!!

Great spot to stay for trekking up the volcano!! It is right there with all of the hot springs with great scenery. Our room was amazing and has a private hot spring pool. The villa was great. Front desk service could have been better and there were tons of flies outside. They said it was because it was fruit season but who knows. Otherwise, this place was awesome and everything we wanted for our one night here. Secluded area but also great tourist area with the hot spring pools which have a bar/restaurant and amazing views. If you're into hiking, definitely do the volcano hike, it was so great!! Bring lots of layers though and a head lamp, it was cold up top. Cheers!!

Partner

8/10

Excellent

26 Sep 2016

Verified traveler

Good experience

Check in was easy and flexible. They have activity tours to Batur mount which is a must. Food was not as good as we expected it always arrived cold. Staff enters our villa a proper permission. Best part by far was the hotspring private pool we stayed at the pool for hours

4/10

Poor

28 Mar 2016

John

A very disappointing experience...very over priced

A very over priced hotel...I would not stay here again...at $170A for a night, it was a huge disappointment...
I would not recommend this place to anyone...
The breakfast was awful, the coffee was even worse...
A very disappointing time...

Partner

2/10

Poor

28 Dec 2015

Jessica

Dated, dirty, and infested with flies

First of all, the hotel lobby smelled bad. There were flies everywhere. Our room was tidy, but not clean as far as the floor and the bathroom. The Jacuzzi wasn't working and there was a sign about the fly infestation. Then we realized the door wouldn't lock, so we requested another room. It was in the same condition, but it took hours to get there so we decided to stay. The bed was comfortable and the TV worked as did the hot water. There were no other tourists at the hotel, just locals. There was a party at the hot springs and tons of food trash, which wasn't cleaned up until the next morning. The flies were unbearable. Even though I paid for two nights, I was told the second booking never came in so I'd have to pay again. I knew I was being scammed so I left.

Partner

8/10

Excellent

04 Oct 2014

Verified traveler

Overall good

Nice place & nice staff
But private pool and room not clean!

Family

10/10

Exceptional

17 Aug 2014

Diana

Picture perfect

We got an amazing deal on this fabulous hotel, after bikin the volcano this place was exactly what we were looking for! The room was large, clean & the hot spring infinity pool was outstanding. Highly recommend staying here!

10/10

Exceptional

23 Jul 2014

Debbie

Facilities: Home away from home; Value: Amazing; Service: Courteous; Cleanliness: Lovely;

Family

6/10

Pleasant

11 Jun 2014

Tessa

We did not have water or wifi in our room for our entire stay, however we were compensated by a free dinner.

Partner

2/10

Poor

16 May 2014

khurram

Horrible hotel avoid

It's a haunting place, we accidentally booked it and found about 2 more guests in the whole hotel, it was scary to be almost alone in that place, hotel is not maintained at all, very dirty below average place. Staff was okay. Breakfast was in room and very brief, was had to do breaky again from outside.

6/10

Pleasant

16 May 2014

Leigh

Facilities: Villa good nice pools; Value: Acceptable price; Service: Below average, wait staff in sweatshirt; Cleanliness: dusty fridge dirty;
Road to resort shared by overloaded trucks servicing volcanic quarry, place is getting overgrown, unkempt, very sad

Partner

10/10

Exceptional

22 Apr 2014

Kate

Overall lovely hotel with a great location.

A little confusion when we arrived in that they couldn't find our reservation so we ended up leaving an additional deposit so we could just in to go to bed early for trekking. Very easy access for trekking and the hot springs were fantastic. As was the room! Very clean with our own hot spring pool.
Very quiet but I'd go back!! The view from the restaurant is simply stunning!

Partner

8/10

Excellent

24 Mar 2014

Wendy

Facilities: Nice , A bit dated no power; Value: cheaper elsewhere; Service: Polite, little english spoken; Cleanliness: Pleasant;
Resturant was average, however the views of the lake and mountains were amazing

Partner

8/10

Excellent

17 Dec 2013

Andrew Ang

Comfy room

Great

Partner

8/10

Excellent

01 Nov 2013

Christopher

Nice Hotel needs TLC

This hotel was nice, and had a lot of potential. The staff was nice, but the hotel was a ghost town when we were there. We saw a few other couples, but not many people. The personal pools in the villa were a nice touch, and everything was very clean. The property is in need of some paint/stain work, but I would definitely suggest checking it out. We only stayed for one night, since we were doing the Trek of Mt. Batur the next morning.

Partner

8/10

Excellent

15 Sep 2013

jon

Great location pity about hopeless staff.

Location is fabulous - great having your own private warm (warm thermal water comes out of the feed - water cools once in pool) pool one step from bedroom.
Very tranquill next to the lake.
Great outdoor lounge and Bathroom.
Food choices very ordinary.
Staff were hopeless - had to ask three times to arrange a driver. First 2 times they said they would come back to me and did not, 3rd time I went to reception and stayed until they organised it. Then wanted to charge me what I thought was very expensive for a driver to Lovina - I got that reduced.

8/10

Excellent

07 Jul 2013

Adam

Facilities: Good; Value: Inexpensive; Service: Professional; Cleanliness: Ok;

Partner

8/10

Excellent

07 Apr 2013

Samuel Tan

Luxurious And Spacious

The villa is very spacious and very quiet... the staff are very helpful. However is you go to off peak season, the condition of the items ie: jacuzzi might smell a little because of old stale water. Overall it is very nice, pleasant and quite. A good place just to relax and be with love ones...

2/10

Poor

04 Oct 2012

Nicole

The staff and service are an abomination

Partner

8/10

Excellent

24 Jul 2012

N.Cumarasingam

Really good and peaceful.

2/10

Poor

27 Dec 2025

Søren

Misvenligeholdt, mange fluer, dårlig service kan ikke anbefale dette sted

Friends_and_family Family

8/10

Excellent

23 Nov 2024

Sophie

Commentaires pas du tout objectifs !!!!

Les critiques dans les commentaires ne sont vraiment pas objectifs. On a failli annulé notre réservation en fonction de ceux ci.
Même si l’hôtel est vieux les mouches sont dues à la région agricole, à quel moment c’est la faute de l’hôtel ? Vous êtes dans un pays où les chambres (plafonds) et salle de bain sont souvent à l’air libre. Allez dans un club Med !

En tout cas nous avons passé un bon moment, les repas sont bons, les eaux thermales et chambres propres … et la décoration kitch … bon c’est kitch mais ça n’enlève pas le confort !

Et pour les mouches … ne venez dans la région et restez à la plage !

Partner

6/10

Pleasant

09 Sep 2022

Andreas

Die Villa liegt in mitten eines Wasserparks mit Heisswasserbecken und Rutschbahnen. Trotzdem nachts ruhig.
Die Unterkunft war nicht ganz sauber, das Wasser nur lauwarm, nicht heiss.
Der Service-Chef Komang äusserst freundlich und zuvorkommend.

Leisure Partner

2/10

Poor

19 Dec 2019

Björn

The worst hotel ever visited

This was the most horrible hotel I have ever visited. So dirty and disgusting! The staff were unprofessional and indifferent. The whole thing was like a bad kitchi cirkus. Screaming people, loud music and caged animals. Also it's more like an construction site rather than a hotel. We left after 20 minutes.

Partner

6/10

Pleasant

22 Nov 2019

Verified traveler

Saubere und schöne Anlage.Leider musste jedes Getränk, dass währenddes Abends getrunken wurde, sofort bezahlt werden. Das Personal war nicht in der Lage, eine Gesamtrechnung zu erzeugen, obwohl es praktisch keine Gäste hatte.

Leisure Friends

8/10

Excellent

27 Sep 2019

Lone

Stort men beskidt

Villaen var dejlig stor, god seng, opholdsområde med god plads, liggestole og pool. Der var dog beskidt på gulvet og især badeværelse og toilet fremstod nærmest brugt. Vi havde kun en nat og det var ganske fint. Lokalområde er nærmest ikke eksisterende lige der. Øde og mørkt. Så vi var glade for det var en enkelt nat. Det bedste var vores butler Komang han er helt fantastisk, smilende, hjælpsom og Budi i restauranten hun er en livsstykke i sig selv.

Partner

6/10

Pleasant

25 Jul 2019

Sabine

Trompeur

Villa très bien sauf tv et lampe mais au milieu d un complexe jeux aquatiques bruyant avec une multitude de personnes désagréables.Ils venaient pour faire la fête...
Cela se voulait chic et haut de gamme mais seule la villa particulière et la vue l etaient

Family

4/10

Poor

08 May 2019

Verified traveler

La seule chose positive est la chambre et piscine eau chaude. Leur taxi ne propose pas de visite et il est très sale à l’intérieur et cher . Les poubelles de la chambre sont sales (pas de plastiques) j’ai du aller 3 fois demander à ce qu’on arrête les travaux la nuit et le matin à 7h musique, la nourriture celle d’un fast food je pensais rester 1 jour de plus que j’ai payé pas rembourser trop bruyant

Leisure Self