Protea Hotel Cape Town Durbanville

South Africa , W. Cape-Cape Town-Garden Route
CAPE TOWN, Jip De Jager Drive, 99
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50 reviews shown

10/10

Exceptional

10 Dec 2025

Nick

yes

10/10

Exceptional

18 Aug 2025

Roberta Monalisa

The staff at this property are phenomenal!!! They exhibit professionalism, they are knowledgeable, they are caring and empathetic all while treating you like family. I had an unfortunate situation where I had an accident in the parking lot. They did everything to assist me throughout the process. I thank God I stayed here especially being my 1st time in Capetown. Please give them all a raise!!!

Business_and_leisure Self

4/10

Poor

13 Jul 2025

Johan

Place not even 3 stars. It is run down and definitely not Marriott standard

Partner

10/10

Exceptional

20 Jun 2025

Stuart

Would stay there again.

Well that was my first stay there and I was pleasantoy surprised at rhe whole place and the experince overall.

Most certainku a consideration for either a business trip or a holiday.

Business

4/10

Poor

10 Apr 2025

Sireen

Stay at hotel experience

The staff are nice but the room and hallway carpet are very dirty and smiley so much that I couldn’t sleep. The air conditioning is very old and so loud I could not sleep all night.

Self

8/10

Excellent

07 Apr 2025

Eva

Good service,friendly staff, clean rooms

8/10

Excellent

12 Dec 2024

Tom

Perfect for an overnight stay.
Well located and super friendly staff.
General hallways and guest areas would benefit from a deep clean.

Leisure Partner

8/10

Excellent

22 Nov 2024

Adrinette

Comfortable, but needs updating.

The room was comfortable & the lounge was separate, which is nice. It makes the place more spacious. The hotel needs some updating, & the bathroom needs a deep clean with bleach to eliminate some mould. When you close the bathroom window you could smell the stuffiness, which wasn't great. Other than that, a pretty comfortable stay.

Self

10/10

Exceptional

08 Sep 2024

Jochen

Great Group Stay

Great stay for a group of us attending a nearby conference. Place was spacious, especially the loft apartments, service was friendly and breakfast great.

Business

6/10

Pleasant

21 May 2024

Henry

Mixed Feelings

I feel the room size is great. The service at reception as perfect. In terms of the bathroom, it let the experience down. The room and bathroom size is good, but the size of the shower in comparison is disappointing. The shower head is sticking out far from the wall, and the 45 degree angle of the bathroom adds almost no design feature from the room but sadly makes that bathroom layout terrible. it was a challenge showering in such a small shower.

The channels on the TV was not calibrated, some channels didnt have sound.

I also feel the layout of the breakfast room was disjointed and the different offerings could have been grouped together better.

Overall I will stay there again, but feel more attention to detail will elevate the experience

Business

8/10

Excellent

30 Apr 2024

Gerald

Good value for money

Leisure Partner

10/10

Exceptional

15 Nov 2023

Njeri

Quiet, homely and beautiful hotel away from the hustles and bustles of the city. Staff are warm and caring. Rooms are the perfect size for a vacation.

Leisure Friends

2/10

Poor

19 Aug 2023

Elite

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Business Self

2/10

Poor

19 Aug 2023

Elite

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Business Self

8/10

Excellent

20 Nov 2022

Alicia

Everything was pleasant. Our book out time was 11am. We were down in the restaurant for breakfast when a housekeeper entered our room while we were downstairs for breakfast. All our belongings were still inside. Unfortunately someone helped themselves to the Lindt chocolates that my kids bought for my husband. The new stack of linen were left on the counter. I was with the understanding that the cleaning will happen after 11am, once we book out.

Also the couch had a sweaty odour. We did not use the safe but the door could not close.

Kindly keep in mind when the next people make a booking.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2022

S M

Great stay

Clean and great service.

Business

6/10

Pleasant

26 Apr 2022

Louisa

The AC did not work. We booked a double room with a king size bed and was made to climb 5 sets of stairs to stay in an apartment with no cooling.

Leisure Partner

8/10

Excellent

20 Jan 2022

Christine

Good stay. A few things though...

Good stay. The hotel room (loft apartment) was comfortable, well located and well equipped. A few criticisms:
Breakfast was a little repetitive/bland
Was charged extra for certain utensils, but they were a random selection and a waste of money
The swimming pool was green. Instead of cleaning it, the cover was just put on it.

Friends_and_family Family

8/10

Excellent

29 Nov 2021

Petra

Good Three star Hotel

The check-in took some time, however the hotel was busy. Breakfast was not too bad. Would have liked a wider selection of pastries or croissants. The toaster also needed a bit of an upgrade.

Bed and linen was comfortable and our room was clean.

Business

10/10

Exceptional

15 Sep 2020

A M

All excellent, no problems.

Business

2/10

Poor

12 Oct 2019

Verified traveler

We could not go as was denied boarding the aircraft. We tried to cancel booking and couldn’t. Never got to Cape Town.

Friends_and_family Partner

6/10

Pleasant

01 Aug 2019

Joy

The staff was friendly at check in, but we never got the crib requested. The baby had to sleep in a king bed with his parents. It was a rough night!

Family

8/10

Excellent

09 Jul 2019

Kurt

Protea Dubanville - Nice

2 Night stay for a funeral in Durbanville

Family

8/10

Excellent

07 Sep 2018

Nomfundo

Lovely stay

The hotel reception staff were welcome and friendly. The rooms are lovely and spacious.

10/10

Exceptional

29 Jan 2018

Tammy van

Very pleased!

I am particularly impressed with this hotel, it wasn’t the most new or clean however, all the staff were so friendly. Mr.Linda at the front desk went out of his way to sort out our reservation, hotels.com messed it up and he (Marriott) saved it. Ms. Rousse in the dining room was lovely, friendly and efficient all at the same time. Overall the room could have been a little cleaner, however all the staff (every one we encountered) were so amazing. Will stay again. For sure!

Family

10/10

Exceptional

25 Sep 2017

Verified traveler

Protea hotel Durbanville absolutely brilliant and accommodating to the extreme, hotels.com not very good.

10/10

Exceptional

18 Aug 2017

Peter

Great place to stay

Great place to stay. Very friendly and helpful staff

10/10

Exceptional

15 Apr 2017

ruth pauline

staff very welcoming excellent customer service

From the moment we checked in Dane made sure some one met us at the entrance took our luggage went out of his way to call and find tickets to Robben island for us I can't say enough about this place we left our safe open with a lot of money and no one touched anything. My friend forgot her passport at the hotel and the hotel staff flew to the airport to bring the passport to make sure we don't miss our flight. The best customer service I have ever probably will ever receive. Thank you!

10/10

Exceptional

23 Mar 2017

Michael

Friendly staff and great breakfast!

Family

6/10

Pleasant

12 Jan 2017

Mthembi

Good

It was good, but breakfast menu was never changed during duration of my stay. They must also make big hot boiling water for tea or coffee instead of using small jugs.

Partner

8/10

Excellent

11 Jan 2017

Nandipha

Was fantastic will surely come back with my siblings next time..

Partner

8/10

Excellent

12 Oct 2016

Penelope

Our stay was great. Although our apartment was not as clean as expected as the days went by. On the first day it was perfectly clean.

Family

8/10

Excellent

16 Sep 2016

Ian

Spacious and relaxing

All good

Partner

10/10

Exceptional

21 Mar 2016

Great Hotel

Great Hotel in a Great Area. We loved the Family apartment. Two Adults and 2 Kids lived there in comfort.

Family

6/10

Pleasant

11 Jan 2016

Donovan

Protea hotel Durbanville

The room was not ready when we arrived at 14h00. There was no bottles of water or a mini bar in the room and the air con did not work properly. The coffee and milk was not replenished daily.

Family

10/10

Exceptional

07 Jan 2016

Nobulali

They did their best. It is a perfect place to be.

I am very happy that I chose Protea Hotel for our holidays. It was refreshing ,clean and a good experience in my life. Everybody was kind and helpful,not to mention their breakfast. Everything was just perfect. Thank to everyone.

Family

6/10

Pleasant

16 Oct 2015

Gerd

A little disappointing maybe....

No globe in the bedside table and allthough reported was not attended to!
Why do Protea build a Hotel without a lift?
Quality of the room coffee.....Ricofee in an upmarket Hotel? nonono

Partner

6/10

Pleasant

06 May 2015

Verified traveler

Not value for money

Reception staff were excellent and extremely helpful. Hotel was noisy and loud music played in the corridors. Room was spacious but was well used. Towels were hard and had zero fluff on them. Breakfast area was dark and dated. Food quality was solid. In terms of price for facilities; this is NOT a value for money hotel.

8/10

Excellent

28 Mar 2015

Rainer

Business Trip to Cape Town

Business Tip to Cape Town. The Hotel is great located for my needs.
Unfortunately first morning there was no hot water, staff tried though to sort the problem out, which they did, but too late in the morning so only could shower cold.
Overall a good hotel,value for money.

10/10

Exceptional

07 Mar 2015

Happie

Great and comfy stay:-)

Me and my family had a great time at this hotel, we will definitely be coming back here, staff was very helpful and lovely.

Family

8/10

Excellent

04 Mar 2015

Verified traveler

Comfortable hotel, one gripe!

Nice hotel, but the blinds rather than curtains prevent any sort of sleep in with far too much light in the room. Such a shame as it would be the deciding factor in staying again.

10/10

Exceptional

20 Dec 2014

Verified traveler

the hotel gets 9 of 10

staff very friendly, any problems quickly solved

Family

10/10

Exceptional

30 Nov 2014

Thomas

Nice hotel in Durbanville area

Modern, clean, well equipped with spacious rooms. Friendly staff. On the more expensive side though. I chose the hotel because it was closest to a conference venue.

8/10

Excellent

15 Nov 2014

Mr Yaw O

Work Stay.

it was fine.

8/10

Excellent

15 Nov 2014

Verified traveler

Great value for money

Overall a good experience with friendly staff. Felt safe at all times. Very good value for money. Airconditioners in rooms need to be replaced though as they are still the floormounted dial type and are very noisy. But had a great stay overall! Will definately return.

10/10

Exceptional

16 Sep 2014

Yolandi

Beautiful, comforting Cape stay

The service was impeccable, and food was great too. Rooms are nice and tidy - you care for your visitors, which is nice. Thank you

6/10

Pleasant

02 Sep 2014

Alex

Great Service

Great value for money, Good Location for Business Travellers

8/10

Excellent

16 Aug 2014

Geeven

Located in quiet area. Very close to Bellville and Tygervalley (incl shopping mall). Ideal apartment for families. Spacious. Good breakfast selection. Only two negatives was that there was no floor towel and there were glazed tiles in the bathroom, which could be a slipping hazard. Water pressure was low and coupled with low flow showerheads, this was not ideal for a nice warm shower.

8/10

Excellent

17 Jan 2014

RonelC

Fantastic Service

Friendly and helpful staff, very accommodating.

10/10

Exceptional

26 Nov 2013

richdragtaff

extremely friendly staff

ideal location for my purpose. welcomed on arrival by manager,Mynhardt. never had that before.