Name: Mercure Launceston
Address: 3 Brisbane Street, Launceston, 7250, AU

8/10

Excellent

01 Jul 2026

Howard

An old property that’s been renovated.
However showed signs of wear and tear.
Parking space was a bit tight.

Partner

8/10

Excellent

25 Jun 2026

Phillip

Convenient
Good service
Parking on site
Mini bar was a nuisance as had to take everything out to fit our things in and no bench space left after emptying it.

Partner

8/10

Excellent

24 Jun 2026

David

Room was clean and fresh, close to centre of the town. Parking good and overall facilities good.

Friends

10/10

Exceptional

08 Jun 2026

Elaine

Location is great, and beautiful Park opposite of the hotel. Plenty of parking space

10/10

Exceptional

07 Jun 2026

Elizabeth

Convenient walking distance into the city and park area nearby.

Self

8/10

Excellent

31 May 2026

Warren

Reasonable location, able to walk to the main shopping centre in 10 minutes.
Available parking.

Partner

8/10

Excellent

25 May 2026

David

This is a very nice property with very friendly staff. The property is clean and well managed. My only criticism arises from outside traffic noise which can be disruptive. The hotel does, however, provide complimentary, disposable ear plugs for guests.

Partner

2/10

Poor

21 May 2026

Chris

Poor breakfast, ended up paying $32.50 for a coffee. Hairs in bathroom, towels and sheets. Staff were rude and unhelpful.

Self

6/10

Pleasant

16 May 2026

Ina

The food was ordinary nothing special. Expected something better from a leading hotel group. Tbe staff where excellent

10/10

Exceptional

16 May 2026

Robert

Parking wasnt the best but still available

Business

6/10

Pleasant

14 May 2026

Amilia

To my surprise disprite having a premium room, the bathroom was quiet small and pokie, even more to my surprise the hot water ran out in the shower in a few minutes leaving me to try and wash conditioner out with cold water. Hopefully they can rectify this before the next guest use this room.

Self

4/10

Poor

03 May 2026

Kerry

Breakfast menu was very basic. I was looking forward to poached eggs but only had cold scrambled eggs that had been sitting for some time. Couldn’t work the coffee machine asked staff who added water then after asking again she hadn’t fitted it possible. Asked where the saucers were to go with cup and she said they only provide them at the bar???? Coffee tasked like dish water had to ask for our table to be wiped and cleared before we could sit.

Partner

8/10

Excellent

26 Apr 2026

Lori

Great location just a bit of road noise if in front rooms but they provided complimentary ear plugs, they weren’t required but nice to know they were available.

Friends

10/10

Exceptional

16 Apr 2026

Nang

Great place to stay

Self

6/10

Pleasant

14 Apr 2026

Jason

The Mercure, Launceston was only just, clean and tidy but apart from the bar and restaurant manager the staff weren't very friendly and it certainly didn't seem like we were a priority.

10/10

Exceptional

29 Mar 2026

Justin

Great spot !

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Theresa

Accomadation very comfortable and warm , able to book for bistro great Tassie wine and food . The rooms were clean with plenty of pillows and blankets . Supplied with earplugs for any traffic noise and informed that Tassie water ok to drink from the tap .
Parking was difficult need more spaces
available .
Staff at reception were very welcoming and efficient .

Partner

10/10

Exceptional

22 Feb 2026

Cheryl

The room was spotless and the staff were really nice, helping me when I needed it.

Self

10/10

Exceptional

14 Feb 2026

Jemil Tingi

Very guud

Leisure Partner

10/10

Exceptional

07 Feb 2026

SATPAL SINGH

Very good

10/10

Exceptional

30 Jan 2026

Rachael

Clean room, comfortable bed & great location

Leisure

8/10

Excellent

24 Jan 2026

Craig

Yes

8/10

Excellent

19 Jan 2026

Morgane

It was a nice chain hotel. Nothing exceptional about it though.

Self

10/10

Exceptional

18 Jan 2026

Cheryl

My room is clean and tidy, well stocked with things i need. Staff are nice and will go out of their way to offer help when i need it. Breakfast has fresh food and beautiful fruit to put on my yoghurt.

Self

8/10

Excellent

16 Jan 2026

Amitabha

Yes

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Margaret

Room clean
Great breakfast

8/10

Excellent

10 Jan 2026

Amitabha

NA

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Kim

Lovely clean , well appointed room. Seems to have been recently refurbished and looks very modern . Staff were friendly

Leisure Partner

8/10

Excellent

06 Jan 2026

Rebecca

Great location

Self

10/10

Exceptional

05 Jan 2026

Richard

The room was clean and had everything we needed. Parking was easy and secured as we can park really close to the room.

6/10

Pleasant

28 Dec 2025

Debra

Yes although the chair had seen better days and was shabby

Leisure Partner

8/10

Excellent

05 Dec 2025

Douglas

Clean & Quiet. Breakfast buffet was great.

Leisure Self

8/10

Excellent

30 Nov 2025

Yvonne

Staff were friendly. Surprised staff are unable to offer a discount, even to save on third party commission amount... (eg Expedia commision)

Leisure Partner

10/10

Exceptional

29 Nov 2025

richard

4 star room for good price

Leisure Partner

8/10

Excellent

25 Nov 2025

Bruce

Good value for money, clean and tidy

Business

8/10

Excellent

20 Nov 2025

Miriam

Close to cbd and park plus conference location

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Lisa

Clean and tidy.

Leisure Self

6/10

Pleasant

02 Nov 2025

Lyndall

Accommodation was for work purposes and paid up front. My colleague arrived but wasn't able to access his room because he didn't have a credit card.

Mercure must have a large fraud profile, if they thought my colleague was going to rob them. We were tired and only after several phone calls to me, while I was driving, did the staff member let him have his room key.

Business Self

8/10

Excellent

29 Oct 2025

Angela

It was absolutely perfect for what we needed hen we landed in Launceston.
Clean and practical.

4/10

Poor

27 Oct 2025

Ho Yin

Toilet is not so clean, staff is good, some parking lot is on the slope, room lighting is bad.

Leisure Partner

8/10

Excellent

12 Oct 2025

rashmi

The staff were fantastic as I had a few concerns when I first arrived around cleanliness and restocking of the rooms. Every staff member I met always was smiling and happy to help. I felt having a room

10/10

Exceptional

05 Oct 2025

Qihua

Hotel is in a very convenient location with walking distance to the city center. Not a big fancy hotel but quiet and clean. Staff are all very friendly and welcoming

Leisure Family

10/10

Exceptional

30 Sep 2025

Amba

Alot of national parks within driving distance, staff were amazing and went out of thr eay to give directions and advice qbout the local area. Very close to the city centre and the park across the road waa lovely tongo for a stroll through
Parking was easy in all three carparks and the restaurant on the main floor had great options of local produce

Leisure Family

10/10

Exceptional

23 Sep 2025

Mark

Modern, clean and tidy. A nice breakfast.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

karen

The property was excellent and the staff were wonderful.

Leisure Family

10/10

Exceptional

05 Sep 2025

Jana

Great place, plenty of parking in the back

Leisure Friends

8/10

Excellent

03 Sep 2025

Verified traveler

Comfortable and handy to all conveniences

Very comfortable room, lovely bed and pillows. Clean bathroom/toilet and handy to the city. Lovely staff; would recommend and stay again. Good value

Partner

8/10

Excellent

01 Sep 2025

Verified traveler

Good stay

Parking is hard to get in and out of. It is on a slope behind the hotel and is a hard 90 degree turn off the road. The parking spaces are very close to each other and it is hard to get out of. The staff are very good, helpful and friendly. The room is tidy and comfortable. However the sink in the bathroom is really small and the heat pump is very noisy, you have to turn it off to sleep.

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Harry

Great place to stay at

Leisure Partner

8/10

Excellent

10 Aug 2025

Bill

Handy to city.
Offstreet parking.
Nice outlook on Launceston park

Leisure

8/10

Excellent

09 Aug 2025

Sally

Good location. Short walk into the city. A few rumblings and gurgling through the night, but relatively quiet.

Business_and_leisure Partner

8/10

Excellent

24 Jul 2025

ray

Good location. Clean and friendly

10/10

Exceptional

21 Jul 2025

Rachel

Interior of the hotel is very modern. Bathroom seemed brand new

10/10

Exceptional

17 Jul 2025

jeanette

Jeanette

We always enjoy our stay
Close to everything
Modern rooms
Staff so friendly
We had dinner at restaurant and experience
Exceptional
Thank you

Partner

10/10

Exceptional

17 Jul 2025

Lily

Friendly staff, clean and great location!

Leisure Partner

10/10

Exceptional

13 Jul 2025

Rebecca

Had a room facing the park and water which was lovely. As there is a road out the front the hotel provided earplugs if needed, however as someone from a major city the noise did not bother me at all! Staff were very lovely and the room was great. Would def stay again.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Jason

The Mecure is a very nice hotel, with friendly staff who were quick to help. We enjoyed a very nice night's sleep.

Business_and_leisure Partner

10/10

Exceptional

19 Jun 2025

Kristian

Couldn't fault will stay again amazing place and great value

Business Self

10/10

Exceptional

29 May 2025

Anusha

Comfortable stay

Leisure Partner

10/10

Exceptional

28 May 2025

Robert

Business Trip

Business

8/10

Excellent

27 May 2025

Scott

Location

Business Self

8/10

Excellent

19 May 2025

Ofir

Dust on coffee maker in the room, water leaking inside cabinet in toilets. Water on windows from the cold can crest mold in the carpets

Leisure Partner

6/10

Pleasant

10 May 2025

Susan

Overpriced for a room the size of a shoebox next to a service area , very noisy whirring sound all night

Leisure Partner

10/10

Exceptional

04 May 2025

Phillipa

Super accomodating at very short notice, very helpful and easy to deal with! 10/10 service!

Leisure Family

10/10

Exceptional

22 Apr 2025

Neville

This place was well above expectations, clean, tidy, warm and well maintained. Priced appropriately with very friendly anf help staff.

10/10

Exceptional

20 Apr 2025

David

Nice room with a view of the surrounding area. All essentials catered for. Pity fox footy did not work but movie channels were great after dinner

Leisure Partner

6/10

Pleasant

01 Apr 2025

Donna

Very noisy kept being woken up. Appreciate they supply ear plugs but they aren’t good for my ears. Not sure how you can rectify this without sound proofing the building

10/10

Exceptional

19 Mar 2025

Katrina

Nice large room, convenient fast breakfast option, lovely park across the street with monkeys

Leisure Partner

8/10

Excellent

05 Mar 2025

Verified traveler

The room was clean and comfortable. The bathroom was a little too small.

Business

10/10

Exceptional

04 Feb 2025

Rebecca

Comfortable, nice location, Restaurant/Bar was closed on Sunday the day we were there so had to walk down the street to find an alternative.

Leisure Partner

8/10

Excellent

01 Feb 2025

Kim

Great location

Leisure

4/10

Poor

28 Jan 2025

Joanne

The restaurant was not open, and we were not told this prior to booking. We also had to manually lug our luggage up multiple flights of stairs ourselves.
The air conditioning was not on prior to our arrive so our room was hot and stuffy.

Leisure Partner

10/10

Exceptional

25 Jan 2025

Magdi

Good and convenient property

Leisure Family

10/10

Exceptional

23 Jan 2025

Gavan

Great location, Great people!

Staff very friendly, great meals, great location, very accomodating. Will stay here again for sure

Business

8/10

Excellent

11 Dec 2024

Barry

One night stay.

Typical hotel room. Neat and tidy, good modern bathroom, good access to television and subscriber services, nice park opposite and reasonable access to cbd.
Bed was a bit hard and road noise can be quite intrusive (ear plugs provided).
Breakfast was good but restaurant doesn’t open on Sunday.

Partner

4/10

Poor

30 Nov 2024

Verified traveler

Disappointing Stay: Poor Service and Safety Concen

We booked a 2-night stay at this hotel and were very disappointed with the experience. Our flight was delayed, so we arrived late to find the restaurant closed and no room service available. We had to resort to ordering Uber Eats.

Upon entering our room, we found it unbearably hot, and the air conditioner wasn’t working. We immediately called for assistance and were told someone would come up within 15 minutes. After a frustrating wait, someone finally arrived but could only offer a desk fan as a solution. When we asked to change rooms, we were told the hotel was fully booked.

Feeling unsatisfied, we checked Hotels.com, where we miraculously found a room available. This raised serious concerns about the honesty of the staff. Adding to this, the car park was nearly empty, which further suggested that the hotel wasn’t actually fully booked. Being lied to in this way was extremely disappointing.

The “deluxe” room itself was very basic, with slippery bathrooms and showers that felt unsafe to use. For the price we paid, we expected much higher standards of comfort and service.

Overall, our stay was frustrating and far below expectations. Poor customer service, a lack of honesty, and safety concerns make it impossible to recommend this hotel. Save your time and money and choose another option.

Friends_and_family Family

8/10

Excellent

29 Nov 2024

Ashley

Older building had reno, toilet/bathroom area very small. Other than that was ok, bit of noise from outside but they have you earplugs to accomodate

Leisure

10/10

Exceptional

13 Nov 2024

Wendy

Traffic noises but after a full day looking around sleporeally well

Leisure Friends

10/10

Exceptional

23 Oct 2024

dean

Great location walking distance into town.
Beautiful Park opposite with monkeys, free parking - can get busy but just park up the hill behind the property.
Comfortable bed small toilet /bathroom but quite a large room.
A perfect place & reasonable price to base yourself with a car.

Leisure Partner

8/10

Excellent

02 Oct 2024

Fiona

Spacious room and clean and modern (refurbished)

Leisure Family

8/10

Excellent

29 Sep 2024

Paula

The Mercure was in a great location. The person at reception was friendly and very informative. The guy at the breakfast area did a fantastic job being on his own

Leisure Partner

10/10

Exceptional

18 Sep 2024

ORDANCO

Car park ?

Leisure Friends

10/10

Exceptional

17 Sep 2024

sandra

We love the Grand Chancellor Hobart, the location is perfect, with fantastic views and walking distance to a multitude of restaurants, and to Salamanca Markets. The location is easy to find and is easily accessible.

Partner

10/10

Exceptional

02 Sep 2024

Syephen

I loved how nice the rooms were and the staff are all so friendly and helpful

Business Self

10/10

Exceptional

23 Aug 2024

Michael

easy to find, very updated room clean and tidy

6/10

Pleasant

04 Aug 2024

Andrew

This hotel needs someone on duty at night to deal with the idiots my wife and I had to put up with at 2.30 in the morning through till 4 . I had to call a mobile number to get someone to deal with it.
I won’t be staying there again.

Business Family

10/10

Exceptional

25 Jul 2024

Kelly

The staff were very friendly and the room was very comfy.

Leisure Family

8/10

Excellent

14 Jul 2024

Tim

It was very good

Leisure Partner

6/10

Pleasant

09 Jun 2024

Ian

The bed was not comfortable and for a long weekend the restaurant could have been opened on sunday night

Leisure Partner

8/10

Excellent

23 Apr 2024

Linda

I had a nice view from my window over a park and some parts of town. It was within walking distance of the main part of town and other tourist areas.
I went for breakfast around 8.30 and found that there were not a lot of choices for the continental breakfast. I also had to ask for a bowl and spoon, few cups left and food not replenished.

Leisure Self

8/10

Excellent

21 Apr 2024

Jenny

It was close to town centre, and a lovely park. clean and tidy, nice dining room. limited parking. thankyou.

6/10

Pleasant

04 Apr 2024

Niki

When booking ask for a back room. Quite noisy next to the road. Limited tea, coffee, etc in room. Parking is difficult at night as it is so busy. Staff are friendly and helpful.

Leisure Family

10/10

Exceptional

18 Mar 2024

Meng

Room was very modern, location close to town was great, free parking and staff was friendly and helpful. We chose a room facing the park but did not realise that Brisbane St is a busy road - for those wanting a quieter room, there are rooms facing the other way.

Leisure Partner

8/10

Excellent

28 Feb 2024

Martin

The Mercure is a nice property. The room was clean and the AC was very quiet. However the service in the restaurant was marginal and VERY slow.

Leisure Family

8/10

Excellent

18 Feb 2024

Bryony

This property was great. As a female travelling alone, I didn’t feel extremely safe due to the lay out of the building. I felt it was a bit too open and easily accessible from the street. The room was clean, tidy and plenty big enough for me. Double glazing of the windows would have been great as noise from the street was quite loud.

Business Self

10/10

Exceptional

14 Feb 2024

Linda

Close to city can walk nice clean hotel and lovely view overlooking park

Leisure Friends

10/10

Exceptional

08 Feb 2024

Veronica

Great location across from beautiful City Park. Easy walking distance to everything.