Name: Village Family Motor Inn
Address: Westbury Rd, 84-100, Launceston, AU

6/10

Pleasant

23 Jul 2026

Matthew

The whole infratructure/buildings are a bit tired and dated but for the price it's what we needed and ok clean. Staff friendly and helpful.

10/10

Exceptional

13 Jul 2026

Rhonda

Great motel

8/10

Excellent

05 Jul 2026

Cheryl

O

Self

4/10

Poor

01 Jul 2026

meagan

Looked very run down, bathroom didn't appear overly clean was for 4 people but only 3 dining chairs. Entrance light at night not visable

4/10

Poor

21 Jun 2026

Cheryl

The patio hadn't been cleaned ,dirty socks,dirty nappy on ground outside in the bushes , decomposed so been there awhile . The double bed on rollers kept moving , had to push it against wall to stop it. The bed was very hard . Single bed didn't have a very a decent doonna on very light weight , so even with aircon on the bed and room was cold .Shower was very light on water and very hard to regulate and so very close to toilet so very little room to move in there

Friends

10/10

Exceptional

10 Jun 2026

Ellien

Everything was organised will definitely go back

10/10

Exceptional

31 May 2026

Suraj

Property was as expected. Very good location; quiet and bit closer to Down Town

Partner

10/10

Exceptional

26 May 2026

Len

Room was aged but ok. Nothing to complain about

Partner

6/10

Pleasant

13 May 2026

Amrit

Everything was okay but mattress was really worst.
That mattress springs was poking into my body.

Partner

6/10

Pleasant

10 May 2026

Kartika

Not a bad place for an overnighter. Rooms very outdated but functional, newly painted and felt clean.

Partner

6/10

Pleasant

08 May 2026

Jaimie

Beds uncomfortable. Toilet smelt. No tea towel to dry dishes.

Family_with_children

6/10

Pleasant

07 May 2026

Khay Ann

Needs renovation.

Family_with_children

4/10

Poor

05 May 2026

Kiera

Room was generally clean but needed work. Door jam into bathroom rooted away.
Pool advertised as recently redone but very mouldy no toilet or change room available

Family_with_children

2/10

Poor

04 May 2026

Vivian

I had the night before stayed at a 5/5 location and going to this hotel was a huge disappointment, the bed had a dent in the middle which made it felt like it would collapse, bathrooms were dirty and mouldy. I c

6/10

Pleasant

30 Apr 2026

Chris

The toilet is very smelly. The toilet seat it self is unsteady and shaking. I reckon it’s unsteadiness lets the odour out from the septic tank. It is not hygienic.
The cupboards for the spoon/fork etc is dusty and this is again hygiene purposes.

Staff is helpful though for providing towels.

You get the price that you pay.

Family_with_children

8/10

Excellent

22 Apr 2026

Veronica

The 3 bedroom unit was quite clean and spacious.
Some of the appliances are a bit dated but that didn't affect our stay.
My only criticism was the bathroom - it was far too small - no room for getting dried and dressed because the toilet takes up that space. In a family unit, I think the toilet should be seperate to the shower for convenience.
The staff were friendly and helpful.
The pool and spa area were clean and well maintained - my daughter loved the heated pool!
Also, it was budget friendly. Could not complain about the price.
Location is awesome - close to all attractions, shops, pubs, food places and everything else we needed.
Overall, we were happy to stay there and if we get the chance to travel back to Tassie, we wouldn't hesitate to book in again.

Family_with_children

10/10

Exceptional

19 Apr 2026

Margaret

My elderly mum and I would have no hesitation in staying at this beautiful Motor Inn again. We arrived at night and were pleasantly surprised to find the welcome light on inside room. When we opened the door, we said Wow this is so beautiful, clean, and spacious. It was also very quiet. We had car space outside the room and our room looked towards the BBQ area, which was only a small walk down back track, nestled in a quiet section of bush area. View down the valley towards Launceston was lovely too. Staff were fantastic and the cost of the room was fabulous for what we got, very economical. It had everything we needed for a wonderful stay and we are so grateful to the Village Family Team that we look forward to our next visit.

Family

8/10

Excellent

08 Apr 2026

Stephen

I was just doing a night before heading south but all was adequate for that. If I was staying longer I would have liked a little more room comfort for a prolonged stay.

Self

8/10

Excellent

07 Apr 2026

David

Easy to get to, nice and clean

Friends_and_family Family

4/10

Poor

07 Apr 2026

Brent

The wifi password in room was hand written on a post-it-note and wrong.

Family

4/10

Poor

06 Apr 2026

Janine

I was very disappointed in this hotel. There was no hair dryer, nothing to wash dishes with, tiny bathroom, grafitti on the beds, mattresses must be at least a decade old, lights not working in the bathroom area, ants on the bedside table, couch as hard as a rock, stains on the dining table, steep stairs that were so creaky, with rickety handrail. Definitely not suitable for elderly people. It felt unclean overall. I would have expected better for $150 per night. Glad we only stayed one night. I do not recommend staying here.

Family_with_children

2/10

Poor

06 Apr 2026

Mark

Hotel is dilapidated, efforts to “renovate” are amateurish at best, dirty and broken. “Lipstick on a pig” comes to mind.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Joanne

Clean room, parking great

Friends

6/10

Pleasant

03 Apr 2026

Anita

Large rooms. Beautiful view. Quiet. Under upgrade but still comfortable.

Partner

8/10

Excellent

18 Mar 2026

Wendy

Unfortunately the bedrooms were downstairs and the bathroom downstairs. Due to a medical condition I am not able to manage stairs and ended up sleeping on a very uncomfortable sofa. The unit was infested with insects, some of which were bed bugs.

2/10

Poor

15 Mar 2026

Peter

Bad smell in room. Broken furniture in living space. All rooms in poor repair and what repairs were done very sub standard. Shower floor extremely slippery. Power outlets damaged and unusable. Car park and access roads full of potholes. I am surprised the property is allowed to operate as a motel.
Only a single staff member was encountered, when pickup the key. He was very dismissive as he rushed off to another part of the property.

Partner

6/10

Pleasant

13 Mar 2026

Allison

Needs a renovation

Friends

10/10

Exceptional

11 Mar 2026

Melissa

More than happy with our room, facilities and staff! Will definitely stay again!

4/10

Poor

07 Mar 2026

Brijesh

Don't go by the advertised photos. The bathroom stink..bathroom door doesn't get close...the property is very old.. I liked indoor heated swimming pool facility..

Family_with_children

8/10

Excellent

05 Mar 2026

Bruce

Convenient to city centre and food. Room clean and tidy easy parking. Not flash but good fairly priced accommodation.

Friends_and_family Friends

6/10

Pleasant

02 Mar 2026

Kathryn

Gentleman at the Reception was very helpful. A bit disappointed though in the room. It was a bit tired looking, especially the shower. We asked for extra pillows and one had a stain on it that looked like blood.

Partner

4/10

Poor

26 Feb 2026

Paul

Room was very old, probably got what I paid for.

Self

8/10

Excellent

22 Feb 2026

Judy

Room was clean and reasonably spacious.

Partner

2/10

Poor

20 Feb 2026

Yong

First on your webpage when I confirmed and paid, I found price much higher than first saw on your webpage. second, when I checked in I found smelly toilet, dirty kitchen with roaches and a very hot bedroom. The only good thing is that the front desk representative was trying hard to solve my problems.

Self

10/10

Exceptional

17 Feb 2026

Rod

The room was clean and tidy and the staff were very friendly and accomodating.

Partner

6/10

Pleasant

15 Feb 2026

Stuart

It was OK, could do with a revamp

4/10

Poor

14 Feb 2026

Chris

Couch was worn out, lumpy and uncomfortable to sit on. Upstairs was very hot. Only one pillow per person. Kitchen very dated. Bathroom renovation looked like it was done by a butcher. The pool was gross, hair floating in it and the water was cloudy. Spa was cold. Restaurant wasn’t opened. Reception staff were hard to find.

Leisure Family

6/10

Pleasant

11 Feb 2026

Kristy

Very run down room needs a pest spray
but service was great!

Leisure Partner

6/10

Pleasant

03 Feb 2026

michael

Clean room, basic. Only neededbit for the night as my flight was cancelled. Bed was comfortable. The blue glow from the smoke alarm was annoying

8/10

Excellent

27 Jan 2026

Sandeep

Value of money
Friendly staff
Amazing facility for the prices
Clean accommodation

Leisure Family_with_children

2/10

Poor

25 Jan 2026

Paul

Would not stay again

Leisure Family_with_children

6/10

Pleasant

24 Jan 2026

Sharon

Meal at restaurant/bar on premises would of been good. Had to go out and get dinner other wise found it ok.

Leisure Partner

2/10

Poor

20 Jan 2026

MRS Suman Singh

Light and Power not working.

Bed was very bad conditions.

Very bad smells inside room.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Brogan

Room had dirty marks all over the walls, hair on bathroom floor, broken toilet seat and putrid around the screws between the toilet seat and bowl.

All powerpoints along the wall weren't working, lufht in the bedroom wash flickering.

The forst bed in the bedroom had 2 broken wooden feet and the frame was broken in the middle as it sunk when it was sat on.

The queen bed mattress is stuffed and sinks in the middle and needs throwing out.

No info/manuals in the room.

The laundry is filthy, 1 dryer desperately needs the belt replacing as it screeches and is extremely loud.

The pool water was extremely murky. Spa wasn't working.

Weeds knee high, cigarette butts and rubbish everywhere, pathways need pressure cleaning.

Tried calling reception, no answer and unable to leave a message as the message bank is full. Sent an email that night, no response.

Paying $190 for 1 night, this place is not worse a cent!

I hope management respond to my email and address my concerns.

Leisure Family

8/10

Excellent

17 Jan 2026

Doanh

Decent space for family of 5

6/10

Pleasant

13 Jan 2026

Nathan

Good location, bathroom smelled of mould and had to keep fan on all the time to keep smell at bay. Rubbish inclduign old fridges in garden beds. If cleaned up would be perfect.

Leisure Family

2/10

Poor

10 Jan 2026

Manpreet

Would never go again

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Haixin

Building structure is terrible, you can hear people staying next doors going up and down their stairs and making the whole building shaking, or taking showers, flushing toilets. Didn’t have one single night with a good sleep.

Both bedroom doors were broken and cannot be closed, same as the shower room door.

There are too many ants in the room, we asked for insect spray, after spraying the ants, we asked for a room cleaning as there are too many dead ants. The staff promised to clean the room but they didn’t show up.

There is only one top shower head which means I have to wet my hair every time I take a shower, and there is no shower cap provided in the whole village.

Leisure Family_with_children

8/10

Excellent

06 Jan 2026

Kyoung Hwa

Clean room and friendly staff was good. The indoor hwated pool was pleasant. The city view from the vuilding uphill was fantastic.

Leisure Family

8/10

Excellent

06 Jan 2026

Diane

The room was clean & staff were helpful

Leisure Partner

4/10

Poor

04 Jan 2026

Hamed

Toilet was stinky and the sewer system needs major maintenance. Very very bad smell when turning on the fan.

Leisure Friends

6/10

Pleasant

30 Dec 2025

Yanjing

Rooms were not so clean-with oil on the surface of table and cabinets; in addtion, we could smell smoke in one of the rooms.

Leisure Family

2/10

Poor

24 Dec 2025

Cain

Do not stay here, this place should be condemned, it was so bad we left and went to another hotel

Leisure Family

2/10

Poor

19 Dec 2025

Andrew

The bathroom smelt like mold, the shower drain did not drain, complained about a blood stain on a doona and they returned the doona into a cover and place it back onto my bed. My children's slept under doonas that was fully stained with urine or something, the advertised pool was not available the barbecue area advertised was not available TV remotes missing in the bedroom a lot of rubbish under the beds broken double bed to sleep on, no one ever at reception to speak to face-to-face.

Leisure Family

10/10

Exceptional

08 Dec 2025

michael

Very clean and excellent staff

Partner

2/10

Poor

30 Nov 2025

Kyron

This is a scam, the pool image is AI generated, it is nothing more than a backpacker level accommodation, reception is not attended, nothing works and the staff lied that the pool had only just broken and was being repaired, it had clearly not been used in many years.. Avoid this place unless you are a backpacker.

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Gary

We did not find out if the kitchen was open or not.

Leisure Partner

2/10

Poor

25 Nov 2025

Lee-anne

The room was very tired, I am sure the beds were the same ones from when we stayed 30 years ago. Not enough crockery and cutlery for number room caters for including no teaspoons. Shower drain smelt. Toilets seat was too small for toilet it didn't cover bowl. No outside light for dangerous stairs. Linen was clean and plenty od tea bags.

Leisure Friends

2/10

Poor

19 Nov 2025

Robyn

The room was dated and dilapidated badly needing a refit. The property was poorly maintained and gave me the feeling we might be at risk staying there. I called the manager to cancel and he offered a refund quickly...like he was expecting my call. Still waiting for my money though.

4/10

Poor

11 Nov 2025

Travis

Room is in desperate need of attention! Broken tiles, the whole kitchen old and dirty, pieces missing, only one flat pillow per person, pillow cases were dirty. Swimming Pool out of order, games room locked, bbq area in-usable. Very run down hotel/motel

Leisure Family

4/10

Poor

08 Nov 2025

Lauren

We stayed for 3 days and our room wasn’t cleaned once! The pillow cases were a dubious grey/white. I’d like to think they had been changed after the last guests left but I’m not totally sure.

The floors needed sweeping each day, I was staying with a 6 yr old who brought most of the sandpit home in their boots each day, but there was no broom or vacuum cleaner in the room.

The floors needed a good mop, you could tell they’d never been mopped by the state of your socks after walking around for 3-4 minutes.

Also 2 face washers would’ve been handy so as guests don’t have to share 1 between everyone in the room.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2025

Jon

Cutlery not as clean as could be. Sink had crack in it. Tap fell off. Room ok. Bed comfortable. Rest was ok. No one at reception to check in and rang number which rang out. Waited 15 minutes. Cheap so can’t expect too much

Business

10/10

Exceptional

11 Oct 2025

Burns

Chap at reception was amazing. Loved everything about our stay here. Not the most modern but for the $, very comfortable...
I'll definitely book here again when travelling to Launnie.

Leisure Pet

6/10

Pleasant

10 Oct 2025

Judy

This was just okay for a one night stay. There is no sound proofing between units. Sounded like a bunch of kids constantly running around, not sure if it was his tv. Next door smoking outside and the odour came into my unit.
On the bright side, the bed was comfy and I actually had a good sleep.

Leisure Self

4/10

Poor

06 Oct 2025

Chantal

What I liked were the quietness and cosiness, but no kitchen, therefore cleanliness of dishes were unable to do. The staff wanted to wash the dishes in the lavatory where we brush our teeth. No hygiene....

Leisure Family

2/10

Poor

03 Oct 2025

Emma

Outdated, untidy, sewrage smell in the room and pool was disgusting

8/10

Excellent

02 Oct 2025

Elizabeth

Room was clean but basic and the heating system was very noisy all night. This was a hotel to be closer to airport for early departure flight in the morning.

Partner

2/10

Poor

30 Sep 2025

Tally

Putting aside the neighbour screaming profanities at her kids and smoking on our shared decking all night.. this is the worst place we have ever stepped foot in.
To mention a few issues.
Room smelt like feces.
The oven is held in with expandafoam
The shower tiles are wonky and sharp
The lino peeling up around the toilet area, catching dirt, never cleaned
Beds are sunken and uncomfortable
Top bunk beds have no rails.. kids had to try sleep on the floor
There was gum under the table in the bedroom
Dining table was under stairs, meant hitting heads when you sat down
Possum or rats living in floor and roof.
Absolutely freezing even with the heater on.
No kettle
No soap
No tea towels
I highly recommend people read reviews on other search sites before they too fall victim.
We were booked for 3 nights, but after no sleep on the first night and feeling unsafe, we handed in the keys.
Thank you to expedia for giving us our money back for the remaining days.

Leisure Family

6/10

Pleasant

27 Sep 2025

Jeremy

The cleaning staff need to do a way better job than what they do now, the room was grotty, crumbs and dust everywhere, a sick from a previous stayer was under the bed, and on the first night, one of our kids sat on his bed and a cup of green liquid was left under it, and the blankets that were used need replacing, and they had came in once while we were out, replaced 2 towels but never returned a face washer they took

Leisure Family_with_children

6/10

Pleasant

22 Sep 2025

Gaurav

Property is quite outdated. Pictures don't show that.

Leisure Family

6/10

Pleasant

18 Aug 2025

Maria

Looks like renovations are currently taking place. There’s a bit of a mess. The pool and spa didn’t look clean. There was no one at the property for our 2pm check in. None of this was advised during the booking process. The beds were comfortable though.

6/10

Pleasant

11 Aug 2025

Mel

Property is old and run down, had no soap in showers or kitchen.
Had to request toilet paper and replacement of towels etc after the morning housekeeper had taken all towels to wash but not replaced

Leisure Family

6/10

Pleasant

09 Jul 2025

Lynne

The property suited our stay as we were only there for one night.

There wasn’t a tea towel or washing up detergent so this made it hard to do the dishes.

Tap on sink in near bathroom was very loose and felt like it was going to come off in your hand.

Oven needs upgrading. No coffee.

Would stay again for one night.

2/10

Poor

06 Jul 2025

garry

very bad toilet smell. dirty and stains on sheets. holes in driveways. wouldnt advise anyone to stay there

Business_and_leisure Family

6/10

Pleasant

23 Jun 2025

Bruce

Architecture looked good

Business Self

10/10

Exceptional

21 Jun 2025

Jeffrey

Good size rooms , clean and tidy, lovely view from our balcony

Leisure Partner

10/10

Exceptional

17 Jun 2025

Jeffrey

Nice , clean , easy to find

Leisure Partner

4/10

Poor

16 Jun 2025

Verified traveler

Thumbs Down

Just outside the front door a cigarette tray with butts in it, great welcoming (yuck).
Open the door to a unpleasant odor, my daughter went straight to her bag and sprayed her perfume.
I went straight to the beds too see what condition they where in. We all had too wrap our pillows in a towl or a piece of clothing they had some kind of old black mould spots on them the pillow protectors where stained i thought omg what are the sheets like, thank god they where ok.
1 electric blanket on 1 single bed out of 3 and nothing on the main bed. The Room with single beds had a panel heater that didnt work so had to have the door open to keep warm from the heater in main room, down the sides of the beds along the walls on floor hadnt been Vaxed for a few months. Found out that Band Aids are a great tape to keep the TV cable in place. Bathroom very tired, yes it looked like a new toilet but the seat slides you off, not attached properly and very loose. The door to the bathroom didnt latch shut. Hair in the corners behind toilet and the toilet brush was filthy. Honestly i dont mind tired accommodation to an extent but it has to be clean and smell clean!! I will not be staying there again and wouldn't be recommending anyone to stay there.

Friends_and_family Family

6/10

Pleasant

16 Jun 2025

Susan

Even though we advised there were 3 of us, they only provided 2 towels. However, they provided an extra towel very quickly when requested. It was a very cold night and the heater provided was unable to give out enough heat to keep us warm.

Leisure

8/10

Excellent

26 May 2025

Ian

Easy, convenient, tidy room.

6/10

Pleasant

26 May 2025

Carl

Very

6/10

Pleasant

17 May 2025

MATT

The reception never seemed to be opened. Even though the motel is a bit dated, we had a 5-night stay and it was more than adequate. The room was clean and tidy and the water nice and hot. Our room had a new toilet, new taps and heat pump. The location was very handy to accessing the motorway for the Supercars which is why we were there.

Leisure Partner

4/10

Poor

08 May 2025

Eric

The property needs to be updated badly. Rooms and outside has seen its glory days. Wifi is terrible. Only works if you get close to reception. I felt unsafe.

Leisure Partner

2/10

Poor

06 May 2025

Angela

Small uncontrollable water temperature

6/10

Pleasant

27 Apr 2025

Verified traveler

Launceston was great.

Onsite service was poor when unable to gain entry to room at 11:30PM at night.

Partner

4/10

Poor

26 Apr 2025

Nirosh

Property is too old and not clean enough.
Have not been maintained properly.

Leisure Family

4/10

Poor

25 Apr 2025

Amy

Very basic.

8/10

Excellent

23 Apr 2025

greg

ease of parking

Leisure Partner

8/10

Excellent

22 Apr 2025

Noel

Ghjh

Leisure Family

2/10

Poor

21 Apr 2025

Milad

Shower base would not drain. Feet had a bath while we shower. Hot cold water in shower very difficult to adjust temp. No soap in any of the dispensers. Mice in our room. No blankets. Mice got into our suitcases

Leisure Partner

8/10

Excellent

19 Apr 2025

Fiona

Affordable and clean.

Leisure Family

8/10

Excellent

17 Apr 2025

Julie

It was ok

6/10

Pleasant

12 Apr 2025

charney peta

The room itself wasnt very clean, none of the surfaces looked to be very clean.

This could be a really great property if it was given some TLC. Very unique property with a lot of potential. It could be turned into a Madonna Inn type aesthetic if someone were to invest a little bit of money and time into it

6/10

Pleasant

06 Apr 2025

David

Had ac care people in the unit next door. Very foul language, also shouting was heard and lots of running in the room. Not good next to paying guests. Had to ask for cloth to clean the dishes after using.

Leisure Partner

2/10

Poor

30 Mar 2025

gary

Everywhere you walked floorboards were noisy and moving, you couldn't even go to the toilet without waking everyone up. The photos must of been old because there was not even a lounge to sit on you had to sit around on the uncomfortable dining chairs and the bin was only emptied once in four days. Would not recommend for anyone else

Leisure Family

4/10

Poor

27 Mar 2025

Nathalie

The motel room was clearly old, but clean. The worst part was the bed - very uncomfortable due to severe sinking in the middle. Walls are thin so could hear conversation and tv from the next room.

Leisure Partner

2/10

Poor

23 Mar 2025

Michael

Appalling Standard of Accomodation

This has to be the worst experience I have ever had with the Hotels platform. We booked a 2 bed family unit for 2 nights but left after 1 appalling night.
The restaurant was closed and we were told to go up the road to the local pub.
There were only 2 cups provided. When I rang the contact no. I didn't get a response for over an hour then I was informed \"someone probably stole the others\". The staff do not check apparently.
There was no heating in the bedrooms and the windows were not able to be closed so we had both wind and traffic noise all night. There were no extra blankets provided and the pillows were so old they were practically flat again with no spare pillows provided.
The condition of the unit was appalling. The filthiest accomodation I have ever stayed in. Cleaning appears non existent.
While not expecting any more than a 3 star unit we did expect more than was provided.

The Hotels platform should be removing this unit as it does not meet even the basic standards.

Friends_and_family Family

6/10

Pleasant

22 Mar 2025

David

Took 10 to 30 seconds to make the key work in the lock each time you wanted to get in, plug in hand basin allowed water to drain out of basin, bed not made, and no restock of milk or teabags on 2nd day, one face washer for 2 people and toilet roll holder is mounted in a very inconvenient location

Leisure Partner

4/10

Poor

20 Mar 2025

Kathy

Think this property needs a very near future update

Leisure Partner

10/10

Exceptional

17 Mar 2025

Jen

Just excellent. Great stay.