Name: North Lakes Hotel And Spa
Address: Ullswater Road, S/N, Penrith, CA11 8QT, GB

4/10

Poor

27 Jul 2026

Karen

I liked the hotel and the staff were lovely. The food in the restaurant was particularly good.
The reason I gave a poor review rating overall was because the fire alarm went off at 12:50 am and then rang intermittently for 45 minutes because apparently the Staff could not override a fault on the control panel or something like that. I had stopped at the hotel because I was very tired after lots of travelling and needed a sleep before going onto Edinburgh so this was very disappointing as I only had a couple of hours sleep and then the alarm so annoyed and woke me up that I just decided to leave in the middle of the night because I knew I would get no more rest. I rang the next morning and was refunded some of my payment by a very nice manager. I would stay again but on this occasion the very disrupted night and lack of sleep wrecked the stay.

8/10

Excellent

20 Jul 2026

David

Outside is not much to look at but the interior is quite modern with a \"boat house\" feel to the restaurant. Room not the most spacious but adequate.
Breakfast was excellent with wide buffet choice and good quality.
Spa/ swimming pool is very good.
Over priced for the level of accommodation but the Lakes location contributes to the pricing.

Partner

8/10

Excellent

08 Jul 2026

Lorraine

Disappointed with room service, new biscuits put into dirty mugs ! No new tea/coffee and bin left in front of bed. Rushed job ? However, massive plus was staff attitude in dining room, dinner and breakfast excellent.

Partner

10/10

Exceptional

04 Jul 2026

Lara

I had the superior family room, which is fantastic. It is spacious, clean and includes a ‘living space’ with dresser, shelving, fridge, coffee facilities, table and sofa. I always feel so comfortable and at home here. Management team are friendly and always have time to say hello and make me feel welcome. Staff go out their way to make sure my stay meets my expectations, plus more. I sometimes need to stay longer than expected, and they are very accommodating to do their best to keep me in the same room, minimising any troubles to myself, even if at last minute. If it is possible, they always try their best. Even when busy. I appreciate this effort so much as it ensures my holiday is as relaxing as possible. Housekeeping are more than happy to provide whatever you may need, and offer to service the room, however, there is very little needed as the room is always equipped with plenty towels, coffee facilities etc. I am happy to maintain room myself, asking for any extras if ever required. They couldn’t be more helpful. Spa and gym are exactly whats required. Spacious, clean, towels and robes are provided. Treatments are available on request at extra cost. Definitely worth a try. Although these can be booked up pretty quickly. I’d advise booking a day in advance for treatments. I tend not to take breakfast, I don’t personally like the set up nor find it good value for money. This will depend on individual preference, ofcourse.

Self

6/10

Pleasant

01 Jul 2026

Naomi

Hotel and room were extremely clean and tidy but unfortunately there was a terrible odour in the entrance of drains. And the corridors and our room smelt of damp/animals. Our room was very small, but good condition. Breakfast was the best hotel breakfast I’ve had in a long time and the restaurant and reception staff were all excellent. Overall would stay again but I thought the hotel was very expensive for what it was.

Partner

6/10

Pleasant

29 Jun 2026

Ian

Rooms were nice and clean but we had an annoying noise coming from an air vent inside a wardrobe that drove us wild, made them aware and they attempted a bodge to cover it up but it still persisted and spoiled our sleep. The only other complaint is when we were dining a family with young children had been eating beside us and the kids had food on the floor, due to the hot weather there were a lot of flies about and they were congrigating around the food on the floor. This was like this the whole time we were dining as there table hadn't been cleaned up after they left, food was absolutely spot on but was quite off putting having that many flies about. The place overall is very nice and would stay here again just maybe next time in a different room and maybe during the winter.

Partner

10/10

Exceptional

27 Jun 2026

carolyn

only stayed for the one night but the staff were very helpful and caring.The room was spotless and very roomy and comfortable .We never used the pool of spa but both looked good.In the morning the breakfast was a buffet and everything was lovely and fresh again the staff were very helpful ,looking after everyone.

Partner

6/10

Pleasant

21 Jun 2026

Paul

The room was modern but basic. We didn’t have a blind or sheer curtain so when we had the blackout curtains open there wasn’t much privacy. The carpet was stained. The children’s bed was wobbly and the frame had sticky marks on it. The small fridge wasn’t very clean and the bath could have been cleaner.
We were disappointed that there was no air on as it was very hot and for the price of the room we expected it.
The staff were okay but wasn’t over friendly. If we asked a question it got answered.
The breakfast was lovely and there was a great choice. Sharon was very helpful and polite. The restaurant was clean and the food was good.
We had a treatment each, the staff in the spa were okay but did walk past us a lot before acknowledging us in the waiting room.
The pool was nice. We did have to pay to use it even though my wife was told on an email that we didn’t.
Overall parts of the hotel were really nice but we wouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Lara

I was upgraded to one if the newly refurbished suites. The room was spotlessly clean, stylish and fresh, comfortable and spacious, with nice little extra finishing. I would definitely recommend the suite (budget permitting, as the quality of the room is reflected in price) for those spending a lot of time in the room. I was mostly looking to spend my time to de stress, relax and rest. Superior rooms are also spacious and comfortable, although as far as I know, are mostly unique, i have noticed some aren’t as well equipped than others. Although, all suitable if you are going out and about more, I find they are the best value for money. The smaller rooms are lovely for a one night stay or if travelling light. I recommend making use of the spa facilities and well equipped gym. Both are clean, with all the main equipment and facilities. You can pay for treatments as extra. I have tried out a few massages, which were great for sleep and recovery from gym workouts! The staff are what makes this hotel really stand out from the rest. I cannot speak highly enough of the girls at reception, management team, and housekeeping staff. Customer service is extremely important to me, and nothing was a problem for the aforementioned staff, they made me feel comfortable, listened to and a valued returning guest. They are friendly, professional and polite. Certain staff at the pool/spa are also lovely, helpful and friendly. The bar staff were a slight let down, being fair, they were very busy.

Self

10/10

Exceptional

14 Jun 2026

Stephen

All excellent worth visiting

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Tom

Just off a66
Close by local amenities
Plentiful car parking
Excellent facilities and accommodated a early arrival
Superb carpets , curtains and bedding
Breakfast was a delight with a particular shout out to the orange juice

Friends

10/10

Exceptional

03 Jun 2026

Callum

The hotel is great, my room

10/10

Exceptional

26 May 2026

Ian

Staff extremely helpful, they made it a very comfortable stay. Nice to sit by the fire outside on a night.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Michael

We loved our brief stay! Perfect for a stopover on the long drive from Sussex to Scotland. Ideally situated and clean with friendly staff and great facilities. The restaurant food was excellent, too - we enjoyed both dinner and breakfast. Our children loved their bunk beds in our room! Will almost certainly visit again.

Friends_and_family Family

8/10

Excellent

05 May 2026

Dan

Had to pay extra for using the spa facilities however we went down twice during our stay and you could have just walked straight in. Didn’t check if we had paid or not.

10/10

Exceptional

28 Apr 2026

Colette

Great food and spa

10/10

Exceptional

24 Apr 2026

Beverley

Lovely breakfast. Good choices.

Partner

8/10

Excellent

19 Apr 2026

beth

The hotel was beautiful, rooms lovely and clean! The swimming pool and spa facilities, steam room were very good and very relaxing! The food at the FYR restaurant on site was lovely and reasonably priced aswell. The only cons I would say is that the drinks at the bar and and the pool are very expensive, considering the amount you are spending on everything else, in my opinion they don’t need to be that expensive. Overall had a very relaxing weekend, and I would return.

Partner

10/10

Exceptional

15 Apr 2026

Tamzen

We absolutely love this hotel, its so family friendly and has everything you need for a great holiday. My kids loved the pool, the breakfast was amazing with a lot of variety. This is our second time visiting this hotel and we would go again. Great loacation with many great walk and sights nearby.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Lara

This hotel and spa is lovely. Staff are excellent in all areas of the hotel - reception, spa, housekeeping, all excellent customer

8/10

Excellent

15 Apr 2026

Leonard

A very clean comfortable hotel with friendly staff.

Partner

8/10

Excellent

08 Apr 2026

birgit

Great location, just a short walk into town. Very friendly and helpful staff. Room was very clean and had a lovely ensuite. Only downside was a loose toilet seat and extremely small pillows. Nevertheless we would use this hotel again.

Partner

10/10

Exceptional

06 Apr 2026

Azad

Clean room. Excellent and courteous service. Staff very knowledgeable and friendly. Will come again. No issues.

Partner

10/10

Exceptional

01 Apr 2026

louise

Fabulous upgrade to a newly decorated suite, thanks! Beautiful space and going to try and book to go again with my husband. Didn’t get time to use the facilities this time but there’s a charge to use unless you book direct. The allocation for the evening meal on the HB package is £35. You can pay extra if you so wish. We happened to be seated next to the grill area so got chatting with the cook there. I had the most amazing steak - perfectly seasoned with a sauce. He also advised on the type/size of steak options. Based on what we saw my friend had a burger. It was lush and my steak was certainly the nicest in a long time. Chips came with a herb on which detracted from the flavour and we both left a lot. Ordinary fries or plain chips would have been better. Great breakfast next day and decent sized beakers to get a drink from of machine. Lush hot choc! Two guys were on their phones at different tables discussing work matters close to me which detracts from a relaxing brekky. I was almost going to move as it went on maybe ten mins. Hospitality nationally needs to consider signs asking people to consider the impact of such calls on other diners. Selfish! The chap two tables up said he didn’t want something going in the press but he talked about it. Despite this, it’s my third stay at this hotel and can recommend. Easy for M6 proximity and half way stage for my friend and I to meet. We usually book a separate room too so we can sleep well which I did with hotels. Com.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Mark

Fantastic hotel. Room really spacious with very comfortable bed.

Self

10/10

Exceptional

24 Mar 2026

Wendy

Helpful, friendly staff and excellent amenities and food.

Family

6/10

Pleasant

23 Mar 2026

John

Hotel was nice enough but could not believe they wanted to charge us £15 each to use swimming pool because we booked through yourselves

Partner

10/10

Exceptional

18 Mar 2026

Sheila

This hotel was ideal for my 2 night stay in Penrith. The room was clean and comfortable with tea/coffee facilities and robes/slippers available for the pool and/or spa. Pool and gym opening hours were good and the gym is well equipped. Staff in all areas were helpful and friendly. The restaurant menu offered a varied selection and I ate there on both evenings. The atmosphere overall was relaxing. It was an ideal place to stay for my first visit to Penrith and I'd be happy to stay again.

Self

6/10

Pleasant

17 Mar 2026

Penny

Room was disappointing. Damaged bunkbed, TV and ripped wallpaper.

6/10

Pleasant

10 Mar 2026

Angela

The staff were very friendly but the family room was not suitable for a 1 year old

8/10

Excellent

10 Mar 2026

pascale

Nice faculties comfortable beds friendly staff. Spa often very busy

Partner

8/10

Excellent

10 Mar 2026

Stewart

One-night stop in extended trip. Very convenient location (just off the M6).
Minor confusion - hotel uses US floor numbering (ground floor is 0, not \"Ground\").
Had room service which was a bit expensive for what it was, but food OK.
Breakfast good with plenty selection.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Derek

Facilities in room were great

Self

10/10

Exceptional

20 Feb 2026

Harriet

Great clean room, great food and great staff. Easy to park and accessible

Self

10/10

Exceptional

17 Feb 2026

lynzie

Absolutely wonderful, especially Sam customer experience manager! Felt very special. All the staff are friendly courteous and helpful, Thank you for a wonderful stay, see you soon

Friends_and_family Friends

8/10

Excellent

14 Feb 2026

Annie

Room was great, very spacious and spotlessly clean.
And the pillows (heavenly)

Partner

8/10

Excellent

07 Feb 2026

David

Great hotel rooms food and staff BUT extensive and noisy building work until 5/6 pm. No advance notice of disruption or inconvenience but boards saying ‘please bear with US’ while refurbishment going on.

Business

8/10

Excellent

06 Feb 2026

Eleanor

Lovely hotel and staff, pool very nice.

Room disappointing.

Building works going on throughout the hotel which wasn’t made clear at booking.

We were in a ‘family room’ which was essentially a meeting room converted on the ground floor. The only radiator in such a large room was around half a meter from my head when in bed, the chosen location very uncomfortable and I therefore did not sleep well at all.

Shower tray flooded easily which was annoying.

Ok but the experience was certainly not worth what we paid.

Business Partner

8/10

Excellent

03 Feb 2026

Hilary

Hotel was lovely, a warm welcome on arrival. Beds were comfy and shower was great. We loved the gym and spa area. It would have been nice for the hotel to let us know prior to arrival there would be renovations during our stay, we had no communication about this happening. We were woken up with the builders starting work at 8am midweek which wasn’t nice.

The room we had had a few marks on the walls and water didn’t drain away quickly in the bathroom, a few little niggles. But overall we enjoyed our stay and would return once hotel has finished renovations.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Shaun

Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive

Partner

8/10

Excellent

03 Feb 2026

john

staff very helpful, especially a member of staff in the restaurant. facilities were good, even during some renovations.

Partner

10/10

Exceptional

22 Jan 2026

Fiona

This is my second stay here and it's not my last. This hotel looks unremarkable from the outside but it is beautiful on the inside. Open fires, stunning wood beam ceilings, a fantastic pool and the rooms are spotless.
There are spa treatments available but we didn't make use of them this time. The treatments are a bit pricey but i think if you buy a spa package when you're booking your room it works out cheaper, so have a look.
The staff in the hotel are all lovely and very friendly.
I can't sing the praises of this hotel enough.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Joshua

Great room and great facilities

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Caroline

Goid selection for breakfast. Polite staff and very clean despite the building work ongoing

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Mally

Clean room,polite staff

10/10

Exceptional

29 Dec 2025

Collette

Gorgeous room for kids

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Gina

I would have given it 5 only our tv didnt work in the room

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ijeamaka

I enjoyed my breakfast and the service I received was impeccable 👌

Business

10/10

Exceptional

17 Dec 2025

Caroline

Clean room, good check in , delicious breakfast

6/10

Pleasant

09 Nov 2025

Lisa

Booked as a birthday gift for husband and chose a four poster suite. Very disappointing.
Tired décor, ripped curtains, stained carpets and dirty mirror. Bathroom very dated and a foist smell throughout.
When we arrived there was a vacuum and dirty cloths on the floor so made reception aware.
They told me they'd notify housekeeping.
Not the four poster suite l'd expected on booking.
Other than that, the spa is fine with a lovely warm whirlpool and loungers around the poolside. The restaurant is nice.
A shame that the experience didn't live up to expectations as we were looking forward to a luxurious break away.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Sarah

Comfortable

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Richard

James M at dinner was first rate. Other staff were less attentive.
Being charged £15 to use the gym is outrageous
Feels like a 3.5 star hotel that thinks its guests are wallets not people

Leisure Partner

8/10

Excellent

15 Oct 2025

Lara

Superior room was lovely. Very spacious and clean with a little living area, including: sofa and coffee table, fridge, radio, coffee machine etc. was on ground floor, which was great, but near housekeeping, which was extremely noisy between 9an till 4 or 5 really. Not too much of a bother if you’re going out. But I was there to stay in and relax as I was unwell. Had continuous problems with the room key card. It took 4 attempts before I finally got to room. Then many visits to reception to get it fixed again during my stay. The spa/swim/gym area is one of the best I’ve seen. Extremely clean, up to date and every amenity. Unfortunately, you need to pay once per stay to access use of this area while booking third party. I do not think it should be advertised as having those facilities when you book the room on hotels.com, it should be an optional extra, the same way as breakfast and meals. The reception staff were lovely and very friendly. I enjoyed my stay overall. Would definitely visit again.

Self

8/10

Excellent

11 Oct 2025

V

Super comfy room and staff were great.
Food in the restaurant was priced high and the quality fell below expectations for the cost.
Gym is small but well equipped and the spa and pool area looked really nice and clean.

It seemed like the heating was on in the hotel and it was far too warm.

Great easy parking on site.

Business

10/10

Exceptional

09 Oct 2025

Bradley

Doesn't look great from outside but very nice inside and worth a visit

Leisure Partner

10/10

Exceptional

01 Oct 2025

Donna

So nice

8/10

Excellent

28 Sep 2025

Aleksandra

Room
Doesn't really clean in bed we found big stain on the sheet and plenty hair bed doesn't zip and all night we don't sleep well because the beds spare

Partner

8/10

Excellent

25 Sep 2025

Lee

The hotel had a lovely feel to it. Nice, clean, friendly attentive staff.

The spa was fantastic. The pool was a nice temperature and clean, as were all the facilities.

The whirlpool, sauna, steamroom were all great and and a back and shoulder massage was fantastic.

The food was good quality, the breakfast special of avacado and eggs on toast was cooked to perfection.

My daughter and I enjoyed a couple of relaxing days at the hotel, after burning energy during the day, exploring the beautiful surroundings, on foot (hiking), paddleboarding and horseriding.

Leisure Family

8/10

Excellent

15 Sep 2025

Janis

Nice but nothing special

Wasn’t given any information on arrival about what facilities on offer ie food, spa etc given key and that was it.
Room was modern, clean apart from some grubby parts in the bathroom which need some cilet bang! The room and bed was nice and comfy. We used the spa, has a whirlpool which was okay, steam was roasting and didn’t use the sauna cause they are seperate in the changing rooms. Nice comfy robes in the room though which were nice and I also liked a fresh milk & water fountain on each floor.
Didn’t eat or drink in the hotel as only 10min walk to Penrith town centre where you wilk get lovely food

Partner

10/10

Exceptional

14 Sep 2025

Bev

Always a good stay at North Lakes that’s why we keep returning

10/10

Exceptional

08 Sep 2025

Elizabeth

Great weekend break

My cousin joined me on a weekend break for my first birthday since losing my husband. Our stay was great from start to finish. Lovely room, pool area immaculate, food lovely and staff very warm and friendly. I'll be back!

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Leah Treagus

The main dinning area was nice but unfortunately the bedroom we stayed in had a lot of mould in the bathroom and the room just felt damp and smelt off. The bed was very uncomfortable. The breakfast was nice and offered plenty of options. The pool area which you have to pay for was always very busy. Overall, I wouldn’t stay here again.

10/10

Exceptional

06 Sep 2025

Gina

Food was locely room clean ans comfortable

Leisure Family

4/10

Poor

03 Sep 2025

Craig

The Hotel was alright, but when paying £200+ a night you expect it to be spot on. The cleanliness of the batheroom wasn't great mould on the grout and in the overflow (strange thing to mention i know but it was at perfect eye line when on the toilet) limescale around the tap, and dirty classes left for water. A little bit of attention to detail would rectify the issue im sure.

My biggest concern was the bare electrical components within touching distance of the sink and toilet in a family room.
I was staying with my 3 year old son and as much as kids are told not to touch cables or plugs they do at times. So this is very dangerous and a shock from 240v at that age could be fatal. Not impressed with this at all. It was reported to reception

10/10

Exceptional

03 Sep 2025

Zak

Nice hotel

2/10

Poor

13 Aug 2025

Graziella

Arrived at 9:30pm after a long day of work. Lifted the toilet seat up and there was poo smeared on the toilet seat. Lifted the second one up and realised it the toilet was never cleaned. Upon closer inspection the floor was covered in hair (definitely not mine). Called reception, took them a while to come and check then took another while to send someone to try clean it because there were no other rooms available. I don’t know what cleaning they tried to do because the poo stain was still there. I had to use hand sanitizer and tissue to clean it myself. Felt really uncomfortable . When i told reception in the morning they didn’t seem bothered and just said they will let someone know. Won’t be coming back

Business Self

10/10

Exceptional

07 Aug 2025

Verified traveler

Comfortable quality experience.

Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed.
We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times.
This is a very comfortable hotel and gives very good value for money.

Friends_and_family Friends

10/10

Exceptional

01 Aug 2025

Verified traveler

Recommend

Fantastic location and experience

Partner

8/10

Excellent

28 Jul 2025

Victoria

Nice location, great staff, tired and shabby room.

The staff were great, the location of the hotel again was great. Sadly the room was tired, especially the carpets, which were stained quite badly. Additionally there was no a/c and the extractor fan in the bathroom didn’t work, making the room very stuffy. The staff gave us another fan, as one was already in the room.

Partner

6/10

Pleasant

28 Jul 2025

Frank

Booked and paid for 2 night stay at this spa hotel then i was told i had to pay another £30 to use facilities ie pool, sauna jacuzzi etc which annoyed me to be fair. Its a spa hotel ? Surely these facilities should be in with booking price. Pay for massages and treatments no problem but surely not for pool. But heyho had to do it or stay would have been pointless. The breakfast was cold so left most of it and didnt even bother the next morning. Such a shame because the hotel is beautiful and the staff were polite and professional and really nice. Unfortunately i wont be returning 😕

Leisure Family

2/10

Poor

18 Jul 2025

Phil

Far from a 4star experience - we had a suite and it was in a very poor state of repair/cleanliness. Very poor decorating which looks like a child had done the work - paint on the curtains. After booking a suite in a Hotel with pool and Spa we would of needed to pay £30 extra to access the pool.

10/10

Exceptional

09 Jul 2025

David

The hotel is ideally situated - while not being in an immediately picturesque location, its proximity to the M6, A66 and Penrith North Lakes railway station make it the perfect base for exploring the beauty of the Lake District in one direction and Yorkshire in the other. The staff are excellent, particularly in the FYR restaurant: friendly, helpful and attentive. The food is equally impressive and the hotel itself is clean, comfortable and a pleasure to stay in.

Leisure Self

6/10

Pleasant

30 Jun 2025

John

Overpriced. We paid £360 for 2 nights with breakfast. On arrival we had to pay a further £30.00 to use the pool area. This being an extea charge for not booking direct. So £390 in all. Our room wasn't made up on the 2nd day until gone 3pm. Used cups not, cleaned, removed or replaced. Water stains from cups not cleaned. Hardly any wardrobe hanging space. Other than that the hotel is fine, but needs better standards in respect of room cleaning. We won't use this chain again due to the additional charging to use facilities which really should be included, given the price we had already paid. Extortionate

Leisure Family

8/10

Excellent

29 Jun 2025

Zoe

Lovely place to stay.

We had amazing check in service when we arrived.
Great explanation on how to get water and milk.
Nice touches in the room.
Very clean and tidy.
Flannel provided. Spa product's and the cutest sheep cups. Dressing gown and slippers.
Thoroughly enjoyed and would return.
Only downside for me was the extra charge to use the swimming pool.

Partner

10/10

Exceptional

20 Jun 2025

Paul

Hotel Lake District

Stay was short arrived 11pm this time as stayed at this hotel a few times got to say I got a superb deal superior suite large room and bed very comfortable and clean and staff went out there way to make my stay pleasant and relaxed

Self

10/10

Exceptional

18 Jun 2025

Paul

Great, again!

Business_and_leisure

10/10

Exceptional

18 Jun 2025

John

👍

Leisure Partner

10/10

Exceptional

16 Jun 2025

Stephen

Lovely room, great service from all staff and the restaurant was excellent.

Friends_and_family Friends

6/10

Pleasant

12 Jun 2025

Michael

Quick check in which was good. Room extremely hot despite the closed curtains and fan is wasn’t pleasant. Opened the window to let some air in then you have the traffic noise from the M6. Hardly slept cancelled the second night as wasn’t a great experience. Food was expensive and bland. £21 for a dry over cooked burger with a thin slice of tomato, 2 lettuce leaves, some cheese and a slice of bacon. Staff were helpful when I explained why I cancelled breakfast and the second night. Doubtful I would stay again in warm weather.

Business

10/10

Exceptional

05 Jun 2025

Penelope

Great room and lovely food in the evening. Didn’t stay for breakfast as early work start.

Business

10/10

Exceptional

03 Jun 2025

julian

Made a mistake when booking and ordered a twin instead of a double. Staff could not have been more helpful - told us to go to dinner and they moved all our luggage to a different room. Excellent customer service!

Partner

2/10

Poor

25 May 2025

Peter

Weary?

Yikes. Lots of kids and weird people on their way to the spa with not enough clothes on; avert your eyes or rip them out.
Unable to book an evening meal on arrival, but that was a blessing in retrospect because the breakfasts were not enjoyable - food from under the hot-lights.
We thought the hotel was in need of modernisation and decoraration. Nothing to do with good order, we just found it weary.

Partner

8/10

Excellent

18 May 2025

Jim

Convenient stop over
Spa was overpriced limited use

Leisure Family

10/10

Exceptional

11 May 2025

Louis

Lovely one night stay

Just enjoyed a lovely one night stay the hotel looks very bland from the outside but once you get indoor the decor is lovely.

we paid £15 each to use the spa facilities definitely worth it we made good use of it during our stay my wife booked herself in for a massage.

Room was very good lovely comfortable bed with all the amenities coffee machine, iron, ironing board, hairdryer etc. The only thing I would pull it on is the shower can become very slippy from the soap or shower gel.

We didn’t have our evening meal in the restaurant but we did have breakfast plenty of choice from usual breakfast items to pancakes and pastries.
Overall it was a lovely would definitely stay here again.

Partner

10/10

Exceptional

11 May 2025

Jamie

Excellent overnight stay at north lakes

Second time staying at north lakes hotel and spar,short stays to see family and would highly recommend,the rooms are excellent and so are staff.Will definitely come again.

Partner

8/10

Excellent

30 Apr 2025

William

Goiod value

Leisure

8/10

Excellent

29 Apr 2025

Silke

Better inside than out and food could've been warm

The very warm room let it down slightly.. comfy mattresses, closeness to the town in walking distance was good, food was great with a huge portion albeit just warm, service was good. The appearance of the hotel inside was much better than the outside gave you to believe on arrival.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2025

Marilyn

Very friendly staff, great service in restaurant, and great facilities.

10/10

Exceptional

13 Apr 2025

Nicola

Perfect family stop over

We recently stayed at the North Lakes Hotel & Spa as a stopover on our journey from Scotland to England, and it was a fantastic experience. The hotel itself is beautiful, with a warm and welcoming atmosphere, and the family room was perfect for us. The children were thrilled to find named biscuits and their own welcome packs waiting on arrival – such a thoughtful touch! One of my personal highlights was the fresh milk machine just outside our room, which made bedtime bottles for the kids super easy. The room was spacious, tastefully decorated, and catered really well to our family’s needs. While the hotel was incredibly child-friendly overall, we did find the restaurant a bit tricky – it was lovely but hard to get a reservation, and it didn’t feel quite as geared towards families as the rest of the hotel. That said, we would absolutely return and highly recommend it for anyone travelling with children – it made our long journey so much more enjoyable and comfortable.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Douglas

An excellent stopping off point just off the M6. Very comfortable and good food. Staff are very friendly and helpful. Plenty parking.

10/10

Exceptional

06 Apr 2025

Susan

Lovely stay, shocked to pay £25 for 1pm check in

We stayed overnight as we were at wedding being held there. The wedding started at 3pm, we asked if we could check in early so we could get ready before the wedding so we didn't get our clothes creased during the hour drive to the hotel. We had to pay an extra £25 to get checked in at 1pm. The amount we paid for the room and the amount my friend paid for her daughters wedding i was shocked at how much was charged. However, the room was lovely, we equiped and very comfortable bed. We thoroughly enjoyed the wedding and our stay

Partner

10/10

Exceptional

05 Apr 2025

Teresa

X

Business Partner

6/10

Pleasant

04 Apr 2025

D

Ok if you don’t eat here

Hotel is stunning however staff at dinner not good orders certain foods told not available. Then after half hour wait still no food other party sat down got served much quicker and got food we were told could not have. When we questioned this she did not want to discuss with us. Has put us off staying here again

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Paul

North Lakes

Excellent hotel good food friendly staff

Partner

10/10

Exceptional

25 Mar 2025

Anne

Beautiful reception area. Comfy room. Served us breakfast even though we were late. Wheelchair access a syrong point.

Friends_and_family Family

6/10

Pleasant

12 Mar 2025

Ian

The images of the property give a false impression of the immediate area and the quality and uniqueness of the building….it is hugely disappointing in appearance and ambience beyond the common areas

Leisure Partner

4/10

Poor

12 Mar 2025

Chris

Expedia booking did not make it clear that use of the gym was not included in the price I had paid. I had booked the hotel because it had a gym I thought I could use.

When checking in I was told I could only use the gym if I paid an additional £15. This is not what I was expecting

Business Self

8/10

Excellent

11 Mar 2025

Gary

Expected more

Somewhat obsessed with booking me in for breakfast 3+ days in advance of staying, Dir to availability, and it didn’t reach 50% capacity.

WiFi in the room was poor, which hindered me working and watching a movie.

Comfortable stay, lovely bar and fireplace area.

Business

10/10

Exceptional

24 Feb 2025

Neil

Fantastic spa hotel

We love this hotel, the decor is brilliant and very fitting for the Lake District.
Pool and gym are great. But you have to pay £15 if you don’t book direct.
EV charging.
Lovely bar and restaurant

Business

10/10

Exceptional

24 Feb 2025

Ian

Excellent Hotel

Excellent hotel. Although it now seems strange to book in for a breakfast timeslot when it has become self service.

Business