Name: Best Western Merrion
Address: 45 District Shopping Complex B-Block Ranjit Avenue, Amritsar, 143001, IN

10/10

Exceptional

16 Feb 2026

sushil

Clean comfortable room
Attentive staff

8/10

Excellent

22 Nov 2025

Jayanta

yes

Business

10/10

Exceptional

11 Mar 2025

dinesh

Great location,friendly staff ready to help anytime!
Lots of restaurants and fast food near by.Breakfast was good lay out and lots of choices definitely come and stay at this property again!

Leisure Partner

2/10

Poor

15 Oct 2023

Babita

We did not find anything unique about the hotel .

Business_and_leisure Family

8/10

Excellent

20 Nov 2018

Gurcharan

Very nice n clean

Partner

4/10

Poor

04 Feb 2017

Verified traveler

Bad Experience

The hotel had many issues, Safe, Fridge and TV was not working. Called the reception for help but it was pointless. Extra bed was an old frame with dirty mattress. Wife signal was horrible.
Breakfast selection was not to good, very little variety. Hotel had a bad smell too.
The worst was it only had 1 lift, used by both hotel guest and staff.
I would only say Thank You to the housekeeping staff and Vijay from Reception.
Please note its not a family friendly hotel.

Family

4/10

Poor

21 Dec 2016

Rajesh

Hotel convenient

Hotel manager and the driver appointed to take us around for sight seeing were very helpful.
Hotel - Wifi was very poor, never worked in the room. At late nights till early morning we could hear constructions noise. Also other guest were screaming and shouting, there was no control.

Family

6/10

Pleasant

28 Mar 2016

sukhvinder

Poor wifi .

Family

8/10

Excellent

26 Feb 2016

jasmine

Nice and quiet. Staff are excellent. Good food.

Good experience. Close to some restaurants and some amenities

8/10

Excellent

04 Dec 2015

Kanak

Nice hotel and in good proximity to major places

Rooms are clean and bright. Air con is excellent and also thr break fast is very good.

8/10

Excellent

04 Dec 2015

ARVIND

Get Merry at Merrion

Comfortable stay quick check in at 10am overall good hotel well priced and good service

Family

8/10

Excellent

03 Nov 2015

harbinder

good will stop next year again

Family

6/10

Pleasant

14 Aug 2015

Arjun

Before booking make sure of getting mail from hot

We booked the room for 10th Aug.. Night but before reaching we telephoned them for pick services from Train station but after reaching there to our surprise no one was there to pick us up. Anyway we reached there by hiring a local taxi. Room was good , A/c was very effective , Toilet was clean but the room size was very small it is not at all for three elders. They provide you with extra bed but there is no space left to walk in the room.breakfast was not good.
Very important tip for future visitors is when you book hotel online make sure your receive a mail from hotel too mentioning about all the services they are going to provide. As we booked the hotel room on hotel.com and according to there mail sent to us showed that breakfast is included but they refused to include that in our stay and asked for the extra service. After much argument they agreed to the give us complimentary breakfast. In the process we wasted out 1 hour and humiliation. Otherwise the hotel is good.

Family

8/10

Excellent

28 May 2015

Kiranjeet

Nice Stay

Staff is very helpful and frendly .

Family

10/10

Exceptional

21 Apr 2015

Surinder

Comfort of home.

Service was excellent. We were greeted with kindness. Upon check in we were escorted to our room. Food was fantastic. Location was good but farther than we were told from what we wanted to see.

Family

8/10

Excellent

14 Feb 2015

Shobhana

Value for money

We booked for 3 adults and were expecting a slightly bigger room - but helpful staff and room cleanliness helped us manage in a smaller room. Location is good - breakfast choice can be improved a little - but overall we were very happy with our stay!

Family

8/10

Excellent

26 Dec 2014

Vijay

Good

Had a very good experience. Staff was cooperative.

10/10

Exceptional

15 Nov 2014

AMAN

HOTEL CENTRALLY LOCATED

We, my wife and another friend+ his wife, arrived on the 12th of November 2014 and yes we were pleasantly greeted and our rooms were given to us immediately. There was a minor problem about hot water not coming at 02:30 am in the morning as we had to go to the Golden Temple for the morning darshan but it was promptly solved within 15min bu their in house plumber. This was quite remarkable as I never expected this at that hour. Rooms were very nice and comfortable.
Breakfast was nice with the staff being very courteous. Would definitely stay here the next time I visit the city.

10/10

Exceptional

14 Oct 2014

Harpreet

Exellent

Exellent

Family

10/10

Exceptional

19 Aug 2014

Verified traveler

Nice hotel, a bit away from City and attractions

Stay was excellent, hotel staff was friendly and knowledgeable. Attentive to the needs of its customers. They even upgraded our room to a Deluxe room from standard.

6/10

Pleasant

19 Aug 2014

Vagabondtales

Last Choice

Although situated in new part of Amritsar with Holiday Inn, Clarks Inn, Comfort Inn etc in the vicinity.

We had booked 4 rooms together, but unfortunately were one of the rooms was offered in different floor. All the rooms had single bed format and two joined together. Beds are narrow just 30 inch width, which is very difficult for any adult to sleep comfortably. AC cooling was pathetic.
We stayed 2 night & 3 days, but largely had our meals outside as Amritsar had very good non veg food options.
Only one night, we went to have dinner after confirming with reception for a space in the restaurant, but when we reached the restaurant, we were turned down as no space was available. We had to order room service only.

While checking out, we requested for an extended checkout for at least one room. We were allowed just 30 mi extension, but when we went down at 12.30 pm to check out, it took 45 min and even then credit card machine was not working. Finally we went out to ATM, got cash and paid. So our first stay at Best Western, seems to be the last one.

6/10

Pleasant

07 Aug 2014

Engee

Good value for money...

Although the hotel is in a good condition but it is evident that it has seen better times. During our stay there was water trickling down the artificial ceiling just outside our room and not been addressed for the entire day. The breakfast is just about ordinary and the seating arrangement although plush but make shift. The hospitality and the warmth of the staff makes up for most of the gaps in the upkeep of the hotel. Overall, good value for money but do not expect superlatives...

4/10

Poor

21 Jun 2014

saloni

horrible stink in the bathrooms

Terrible experience in terms of the ac in the rooms were not working n leaking.
Had to shift to a different room with a child around midnight in which the bathrooms had a terrible stench.
Totally hyped this hotel was......I wouldn't visit here again.
Stayed in better 3 star hotels.

8/10

Excellent

05 May 2014

bhupendra arneja

very nice hospitality

It was nice stay with excellent hospitality.

Family

6/10

Pleasant

02 May 2014

Raman

Good hotel average maintenance

Stayed at the hotel for 1 Night with my family. A lot of improvement is needed in the hotel management.
Had to call house keeping/ maintenance staff thrice i.e. for Air Conditioner, Electric Kettle and Shower. Good part was that the staff was willing to listen and act.

Family

10/10

Exceptional

29 Jan 2014

badruddin

amzing

Excellent

2/10

Poor

22 Jan 2014

Priya

Worst service and poorly maintained

I have stayed at many best western hotels before but I would say this was the worst one! The service, let's start with the front line staff, very unfriendly, made the worst of our trip. I regret booking this hotel. Because I booked through hotels.com, they made me feel like they couldn't do anything to help me, that I would have to back to where I booked my vacation and deal with my issue there. And the rooms are very poorly maintained, they are not clean and the furniture is very old and stained. The tub was dirty as well. There was left over food bits under the carpet also. And the staff also try putting me into one of the cheaper rooms and when I complained and said I had booked an executive suite, that's when they shifted us. They couldn't seem to find my second booking for the room either. I would say the staff is always the ones that make any hotel shine, and I'm sorry to say your staff did not achieve that at all. Especially your front desk staff.

8/10

Excellent

07 Jan 2014

Jagan

Great location

Good location with good service and breakfast spread. The rooms were very clean and the staff was courteous. Great 2-day stay!

Family

8/10

Excellent

31 Oct 2013

sohan

The hotel has very friendly staff and all my needs were met immediately. Would definitely recommend staying here.

6/10

Pleasant

19 Oct 2013

Amy

Really doesn't live up to the price point.

Friendly and helpful staff, but the hotel was a little dirty, very busy which made it noisy especially late at night. Food for lunch and dinner fell a little short of expectations! Breakfast was great and drivers were great. Nice pizza place over the road. Hotel in the middle of nowhere.

2/10

Poor

26 Aug 2013

Nick

Don't go there

Not very enjoyable, poorly maintained.noisy guests not cotrolled by uninterested staff late into the night. Presented with bill for an exodus prepaid room.

10/10

Exceptional

18 Aug 2013

GB

clean hotel,value for money

clean hotel,value for money

10/10

Exceptional

11 Aug 2013

EPS

Amazing hotel.

Its way ahead than the expectations.

10/10

Exceptional

30 May 2013

GJ

Excellent place, good pleasant staff

My parents stayed and they really liked the place. Clean, easy check-in/out. Hotels.com answered all the questions/concerns before I was booking. No problems..only issue was that they told the front desk to give a wake up call as they had to catch the flight but nobody did. But otherwise everything was excellent...will go again..

6/10

Pleasant

05 May 2013

Verified traveler

Average place, poor service

Traveled April 2013
- Good hotel but bad service.
- Rooms were nice and clean but poor service, you need to follow-up with them.
- Food was just average but expensive- not value for money
- Place is bit far from golden temple, hotel cab is expensive, alternates are auto rickshaw (charge around Rs 20/km) as you dont have any other option, else Radio cab (Charge Rs25/km)

Expected Best Western to live up to his standard of four star property.. should be tagged as 3 star property!

8/10

Excellent

22 Apr 2013

vasvi

nice experience

Best Western is a nice place away from home... The staff is co operative n courteous. The breakfast served had a lot of variety with no compromise to taste. Rooms were neat n clean having all things of basic needs. 4/5 rating..

Family

10/10

Exceptional

30 Mar 2013

Mr.Bhatia

Value for money...clean hotel

4/10

Poor

14 Dec 2012

Mahesh

Not a great place to stay...

Poor service
Terrible Gym facilities
Good Food at the Restaurant
Overpriced airport pickup and dropoff service

8/10

Excellent

28 Aug 2012

Arati

Good value for comfort and money !

Courteous staff, good size bathrooms, comfortable beds - what more does one want when on a short holiday? The hotel met all these criteria. The breakfast spread was a reasonable mix of indian and continental. Quality of tea and coffee can be improved. Did not eat other meals, so cant comment.. Good value and comfort for money.I totally recommend it for all - family, business, couples , anyone. Keep up the standards Best Western :-)

2/10

Poor

18 Jul 2012

Verified traveler

don't stay here

requested an extra bed and the staff brought a filthy mattress and dirty sheets TWICE. front desk was also unresponsive/slow on other requests. we eventually got switched to a clean suite, but still wouldn't stay here again. also, location is poor: outside the city center but in a run-down and deserted shopping plaza rather than a nice area.

4/10

Poor

26 Jun 2012

Verified traveler

Not a 4*!!

After reading quite a few good review on this hotel, I have to admit we had good expectations, what a disappointment.

The bedsheets got us wondering if they had been changed from the previous guests. The carpet under the bed was extremely dirty and covered with left over biscuit of the previous guests.

Though the food was good, we caught one of the waiter dipping his finger in one of our plate for testing as he taught it might have been cold...and plates were not always clean.

The front desk staff was just clueless (a part from one guy, i think is name is Gaurav) - We had requested a transfer from the airport to the hotel. When we arrived, the hotel car was there but waiting for somebody else. Upon asking him he called the hotel and were put into a taxi, yet we were still charged the double price!

Their idea of travel desk as advertised on their website is calling a cab that will take you to the temple. And if you ask too much, after two sentence they will start mumbling in Punjab. The same with their \"IT guy\", who seem to struggle sorting their internet out.

8/10

Excellent

02 Mar 2012

Atul

Hotel

The Hotel was Ok , in a otherwise Chaotic City. The Hotel staff was using a very dangerous electrical sloppy wire connection to the toaster in the restaurant exposing all residents to a high fire risk. I reported it to the reception but they were not concerned.

10/10

Exceptional

23 Feb 2012

Tanzie

Best Western Suite at Amritsar.

All great but for the fact that they charged way above the rate for Cab to Airport and Breakfast could have been better.

Partner

8/10

Excellent

18 Jan 2012

Verified traveler

Good property on the outskirts

Property is good. Breakfast is OK and can be improved but not as bad as some of the reviews suggest. Rooms are nice. Ask for a room heater if going in winters cause the electronic system does not work at all.

Food is expensive but the chefs are good. Order food in the room itself cause the restaurant is small and noisy ( they play live music which is actually irritating cause its too loud for the small room). Hotel is not in the city but on the outskirts.

6/10

Pleasant

02 Jan 2012

Luke

OK but better alternatives.

Hotel was OK although rather bland, in the business area rather than near the Golden Temple, but simple enough to get into town by auto-rickshaw or taxi.

What let it down for us though was the hotel's own shuttle bus to the airport being half an hour late - we hoped paying through the nose for the hotel's option rather than a taxi would provide reliability.

Partner

4/10

Poor

08 Nov 2011

Verified traveler

Not Best Western Standard

While the decor is nice, the room was dirty and both beds in my room had dirty bedsheets, pillow covers, and blankets. The bathroom was out of shampoo, soap, and toilet paper and the hotel didn't seem to have any tissue boxes-I was given an open used box after repeated requests. Weird! We were promised late check-out at 2pm when we checked in and we planned our schedule accordingly, but were told at the last minute that we had to check-out at 12pm, which caused us some inconvenience.

The staff is friendly for the most part (even though they were disorganized and not helpful sometimes) and the free breakfast offered is nothing to rave about. There is a dominos pizza and a small restaurant within walking distance of this hotel and the railway station is about 6 kms and golden temple is around 4kms from this hotel.

Would I stay here again? Probably not--it's too far out in a remote area from the main attractions and the service and quality of the hotel is not that good.

4/10

Poor

08 Nov 2011

Manpreet

5kms from Golden Temple

Room wasn't ready for check-in until 4pm. Totally disorganized and staff was all over the place.

Dirty linen/sheets/pillow covers. Eww! This alone is a deal-breaker for me and I won't be staying here again.

Breakfast- even though the breakfast staff was helpful, the quality of breakfast was sub-par and it took forever for them to fix things.

AC stopped working at night for hours-took them a few hours to resolve the issue and I didn't get any sleep.

Charged for red bull and soda that was \"supposedly\" consumed during the stay, even though it wasn't stocked at check-in and I didn't consume those drinks. Had I known there should have been drinks in the fridge, I'd have checked the inventory and informed them at check-in. Shady practices!

Because of my experience, I'm not going to stay at this hotel again.

4/10

Poor

06 Nov 2011

Clare

Lacking customer service

Hotel was situated in a quiet area away from the hussle of the crowded streets, however was perhaps a little too far away from main attractions. The rooms are spacious and comfortable, but the walls are thin and it was possible to hear the neighbours' television and crying baby.

The breakfast buffet was not quite up to scratch and more often than not they had run out of plates and glasses. The coffee was comparable to dish water and they also tried to pass off sparkly wine as over priced champagne! On a positive note, room service food was quick and tasty.

8/10

Excellent

03 Oct 2011

John

Very pleasant experience 4.5 out of 5

Front desk was effecient and friendly.
Room was very nice.
Breakfast was VERY basic.
If breakfast was better it would have been a 5 out of 5.

4/10

Poor

28 Mar 2011

Nilam

Unfriendly

Hotel room was allright. Shower leaked in the bathroom. Had to call maintenance. Surrounding s very poor condition. Our side of the room garbage scenery with dogs messing with the garbage etc. Would not stay again. Breakfast was not up to western standard.