Name: DoubleTree by Hilton Hotel Rocky Mount
Address: 651 N. Winstead Avenue, Rocky Mount, 27804, US

8/10

Excellent

20 Jul 2026

Richard

Decent place for an over night stay. Room, bar, lobby, and pool were all nice. Unfortunately the jacuzzi was broken and some teenagers were smoking pot. Made the experience a bit negative

Partner

2/10

Poor

14 Jul 2026

Rudolph

This is not the place you want to stay if quality is important to you!! One bedroom means a room with no separate bedroom, the fridge was off balance because of a missing wheel, and the room had a musky/moldy odor. The pool was cloudy and dirty. The hot tub is not working, parts of the garden around the pool is overgrown with weeds, and the pool towels were not restocked. Also, around the pool area is a metal siding that has the potential to rip your toes off if you make contact. Thankfully I was wearing a pair of good slippers and warn my family about the hazard. The breakfast is not included as stated on Expedia!

Family_with_children

4/10

Poor

11 Jul 2026

Allison

The property was rundown, The room smelled musty, there were stains on the walls, the tub was peeling. It was gross. I would not recommend staying here.

Family_with_children

6/10

Pleasant

10 Jul 2026

KENNETH

Charged me $75 for a non-shedding dog; no free continental breakfast. the room refrigerator froze our fresh vegetables.

Family

6/10

Pleasant

09 Jul 2026

Ashley

So the fridge in my room would almost fall out of the tv every time you went to open it as the stand had a major whole in it causing it to be unbalanced. The fridge was kind of cold but not cold. Hot tub was not hot felt colder than the actual pool. Bath tub didn’t have a tub stopper for a bath ( not super huge deal but my son did want to relax in the bath after his baseball ).

Family_with_children

10/10

Exceptional

05 Jul 2026

Melvenna

The room and property were in excellent condition. We did not have any issues with the room or anything else.

Partner

10/10

Exceptional

05 Jul 2026

Don

No free breakfast.

Family

6/10

Pleasant

04 Jul 2026

Richard

Breakfast? There was no breakfast. Everything else was fine, but I booked with the doubletree because it said there was a continental breakfast.

Family_with_children

8/10

Excellent

30 Jun 2026

MacArthur

Fix for tv wifi. My last two stays it took a day to setup my firestick and maintenance had to come and I call the internet company

Partner

8/10

Excellent

28 Jun 2026

Curt

My only complaint is that there was no counter top vanity in the bathroom. There was nothing to put my toiletries on.

Partner

8/10

Excellent

24 Jun 2026

Stedmon

Great stay!

Self

10/10

Exceptional

18 Jun 2026

Amanda

Great place to stay when traveling.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

ELAINE

Gym was helpful. Parking was good. Rooms very much outdated, but overall clean. Large TV which was enjoyable to watch Knicks win playoff championship 🙌

6/10

Pleasant

13 Jun 2026

Cynthia

The front desk was courteous, helpful & friendly.
I requested a handicap room but yes, it had bathroom safety bars but that room was<3. The shower head come thru an open hole in the wall, the toilet seat was left up(did someone use it after cleaning,) there was no drinking water in our room, the sink was tiny & the pipes exposed by a coverup gone bad.
The lobby was nice but no beverages provided, not even water!
We will never stay again

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

james

Great place. No issues. Stopped on the way to visit our daughter in SC. Would definitely stay again

Partner

8/10

Excellent

09 Jun 2026

purnima

Convenient location and clean rooms. Staff is nice and friendly.

Partner

10/10

Exceptional

30 May 2026

Eric

Everything was great.Keep doing a great job.Doors were locked so I felt safe.

Friends_and_family Family

8/10

Excellent

27 May 2026

Dawn

We really enjoyed our breakfast at the hotel restaurant

Partner

8/10

Excellent

27 May 2026

Nelson

Bathroom needs updating. Otherwise it was fine for the night.

Partner

2/10

Poor

25 May 2026

Saniyah

from the time we checked in the receptionist was polite and helpful. By morning woke up to something moving seen that the headboard had bedbugs and eggs. The front desk was notified and maintenance checked out room and took pictures just as well as i did. We were not accommodated only offered a room change. The pool was filled with bugs, the furniture was dirty and stained. The towels and washcloths were stained. The toilet sat low. The tub clogged up the water didn’t drain properly. The hotel experience wasn’t great for the three nights. I will not recommend this hotel to anyone. In addition the cost for the three night stay wasn’t cheap, I expected better quality room decor. I expected clean and tidy room with no dust balls under mattress. I expected the amenities such as pool to be inviting free from debris and bugs.

Family_with_children

10/10

Exceptional

23 May 2026

ka'ryn

The concierge staff was so nice , warming & welcoming. They made sure I knew everything I needed to know about the property & area. I will most definitely return my next visit to this area , will highly recommend this property to my family & others. Also the complementary cookies were so mouth watering, 10/10 all across the board!

Partner

10/10

Exceptional

21 May 2026

Elizabeth

Check-in was a breeze after a long trip. Conveniently located to restaurants, gas stations and I 95.

Pet

2/10

Poor

18 May 2026

Heather

This hotel needs a serious update. Our room was gross. The carpet was lumpy and sticky. The cabinet the fridge was in was cracked, crumbling, and swollen with water damage. One of the dresser drawers was broken and would not close.

Friends

6/10

Pleasant

17 May 2026

Jose

We asked for housekeeping, but our room was never done. Asking for anything at the front desk was an issue, not very friendly.

Family

6/10

Pleasant

12 May 2026

Kristie

AD1 properties, y'all need to spend some MONEY! Staff was MORE than helpful, but the rooms, these definitely need upgrades. Warm cookies won't cut it anymore. After a 12 hour drive, my husband and I just wanted to decompress, shower and sleep. The small refrigerator was leaking so the carpet was completely wet. Had requested a King bed, which this was but transferred to a double. No complaints there, but the ac was blowing heat at 86 degrees on a HOT, N. Carolina night. Ugh...maintenance came rather quickly, but it took a few minutes to remedy the issue, so essentially another hour of changing rooms and waiting. While Hilton is just the \"brand\", I expect better from property management. This would deter me from using a DoubleTree again. Thank you to the front desk lady who compensated us with breakfast and to the maintenance man for his patience with us and worked until we were comfortable. You're absolute KEEPERS!

Partner

6/10

Pleasant

26 Apr 2026

Summer

Hot tub was cold, burnt out light bulbs

Family_with_children

6/10

Pleasant

26 Apr 2026

Cheryl

Friendly staff, however my room was not good! Mirror in the bathroom needs to be hung, looks like it fell off the wall and resting on the counter! Bottle of body lotion pulled out of the wall, plastic anchor is the only thing holding it somewhat on the wall. Dust so thick, not good for someone who suffers from allergies! Room was very tired and worn. Time to replace furniture, rug and paint!

Self

8/10

Excellent

22 Apr 2026

Wayne

Breakfast not provided

Pet

10/10

Exceptional

22 Apr 2026

KEVIN

I had hoped for a complementary breakfast...but No!

Self

10/10

Exceptional

12 Apr 2026

caren

The staff were extremely helpful and responsive. Hotel area is great with restaurants nearby. There’s even a steak house on the property.

Family

10/10

Exceptional

12 Apr 2026

Kimberly

Nice clean hotel. But they do not offer any complimentary drinks. Such as coffee, hot chocolate , or tea as other hotels I’ve stayed at
Did.
They do provide water and cookies at check in only but nothing else

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Theresa

Older building
Otherwise fine

2/10

Poor

29 Mar 2026

Danielle

Do not stay here!! NO housekeeping your entire stay, you must take out your own trash and towels and get more towels on your own. When there were flies in our room and we asked for a fly swatter we were told use a flip flop those work well!! Then at 3 am the toilet started running so loud it woke up everyone sounded like the sink was running! HORRIBLE AND $200 a night!

Business

6/10

Pleasant

22 Mar 2026

Leron

The room carpet needs better vacuuming, there were a lot of lady bugs up against the walls. There was no room clean up, which I don’t understand why that is industry standard nowadays to have to specifically request for room service. People pay more for less service. The gym was serviceable, but pretty dirty as well. There was still a $10 fee for breakfast. This place was okay, there are at least a good amount of restaurants in the same shopping complex as the hotel. They have free bottled water, warm cookies and coffee in the mornings.

Family_with_children

4/10

Poor

09 Mar 2026

Laurence

The tub was very old and the light posts in the rooms were molded or rusted

Self

10/10

Exceptional

08 Mar 2026

Kara

Great hotel!

Family_with_children

6/10

Pleasant

07 Mar 2026

Johanna

Stained bathtub; not enough parking; needs better food, Texas steak not that great

Family_with_children

10/10

Exceptional

03 Mar 2026

Kala

Room was great! No complaints. I would definitely go back

Family

8/10

Excellent

01 Mar 2026

Emily

Rooms were a bit outdated. Bathroom floor flooded a bit when a shower was taken. Linens and the bed were great.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Gary

Clean and quiet.

Family

4/10

Poor

24 Feb 2026

Judd

Room was very rough, wall paper peeling, had a smell of mildew. HVAC unit full of mold. Shower drain clogged, with in 2 min of showering water was ankle deep.

10/10

Exceptional

23 Feb 2026

Kala

Room was clean, staff could had been a little nicer but it wasn’t the worst experience. I was offered water and cookies never got them but wasn’t a huge deal. But other than that, not a bad experience at all. I would definitely book again

Family

10/10

Exceptional

22 Feb 2026

LaVern

Tue hotel was very clean and the staff was friendly, professional and welcoming.

Self

10/10

Exceptional

16 Feb 2026

George

Excellent stay! The room was spotless and very comfortable. The staff was friendly, welcoming, and the overall experience was relaxing and enjoyable. Highly recommend this hotel!

Self

10/10

Exceptional

13 Feb 2026

Amine Mohamed

The staff was really nice

10/10

Exceptional

03 Feb 2026

Kyette L

I enjoyed the ambience of the hotel. It was decorated with Christmas. It looked very nice and inviting. I especially enjoyed the cookies provided at check in.

Business Family_with_children

4/10

Poor

02 Feb 2026

Carlos

The bedroom and the bathroom are dated. The bathroom floor was not very clean and not even a cabinet the sink had. The bedroom wall paper was stripped.
Staff was amicable and nice.

Leisure Partner

8/10

Excellent

29 Jan 2026

John

Nice comfortable bed.

Leisure Self

8/10

Excellent

12 Jan 2026

John

The room was clean and all the appliances functioned. The staff were pleasant and helpful.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Ed

Yes

6/10

Pleasant

31 Dec 2025

linda

Beds were uncomfortable had dips in them

Leisure Partner

4/10

Poor

30 Dec 2025

Allan

No housekeeping or cleaning during 4-night stay. No hot water for showers. The bed sheets were strange - just several layers of top-sheets. Friendly staff. Barking dogs in nearby rooms.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ashley

Staff was great very nice room was clean second day wasted out of the sink smelled like garbage that was the only issue we had

6/10

Pleasant

15 Dec 2025

Cindy

Older hotel pretty rundown, needs to be updated painted something. Gym was all torn apart. Check in staff not very friendly on multiple occasions of interaction.

Leisure Pet

8/10

Excellent

10 Dec 2025

Eric

The room was clean overall but the carpet and bathroom floors had not been vacuumed or mopped in a while. There was a soccer tournament this past weekend and there was grass and mud in the hallways from all the players walking around with there cleats on which needed to be vacuumed up also. The staff and location were and are absolutely fabulous and having a bar and restaurant attached to the hotel made it super convenient to eat or get a cocktail.

10/10

Exceptional

04 Dec 2025

Shileyia

I’m

10/10

Exceptional

03 Dec 2025

tiffany

Yes

10/10

Exceptional

01 Dec 2025

tim

Very Clean

6/10

Pleasant

30 Nov 2025

Robert

Offer to move to cleaner room. Explained that room entry for maid services would be done on request because of Covid protocols, but not told this unit after complaint about dirty tile incident.

Family

8/10

Excellent

29 Nov 2025

rosslyn

I loved everything about my stay, but the check-in staff (Erica and the woman in training) were not very welcoming or trustworthy. However, the staff I interacted with during my stay and at check-out (Kendra and Melissa) were very kind and pleasant. Overall, I enjoyed my experience.

Leisure Family

6/10

Pleasant

28 Nov 2025

LARRY

Room was ok. Carpet had a damp smell. Bed was ok. Pillow a little harder than i like. Mattress was not the best.

Leisure

6/10

Pleasant

24 Nov 2025

Danielle

Renovations

Leisure Partner

10/10

Exceptional

23 Nov 2025

ANGEL

Gerat

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Christine

Staff was friendly. Everyone spoke even as walking by in the hallway. My stay was quiet and the smell of my room was refreshing. The bathroom wasn’t clean which confused me bc everything else was on point. I couldn’t wait for staff to clean it bc I had an event to go to and I needed the bathroom so I cleaned it myself with some stuff I brought.

Business

6/10

Pleasant

08 Nov 2025

Lynn

Very dated room. Several things could use repair. Ice machine on my floor didn't work. Workout gym under construction.

Leisure Self

10/10

Exceptional

05 Nov 2025

Jennifer

We didn’t get breakfast this trip but have in the past. Had dinner at onsite restaurant which was great. Clean rooms, comfy beds and a great overnight stop on way back from FL to NJ.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Leslie

Amenities.

Business

10/10

Exceptional

29 Oct 2025

Cheryl

This property met our needs for a one night stay while traveling

Leisure Partner

10/10

Exceptional

26 Oct 2025

Lauren

We did not have breakfast at the hotel

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Joyce

Didn’t have breakfast. Room was very clean, the beds were comfortable and everything worked!

Leisure Friends

4/10

Poor

24 Oct 2025

Crystal

Bedbugs

Leisure Family

10/10

Exceptional

21 Oct 2025

Charles

Fast and easy check-in. Staff very pleasant and helpful. Very clean !

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Annette

Nice staff, clean room and good price

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Vicki

The hotel didn’t offer free breakfast. Had to pay

Leisure Family

6/10

Pleasant

19 Oct 2025

DIONETA

The bathrooms are rusted in the bath and sink areas the bedroom walls are peeling and look bubbled

6/10

Pleasant

15 Oct 2025

MICHAEL

The safety lock on my room door was broken. It was obvious it had been forced open in the past. Lights were burned out in the outside area making it dark and it felt unsafe. The bathroom shower curtain was not waterproof. The non-smoking room smelled. Not a pleasant experience.

Leisure Self

10/10

Exceptional

14 Oct 2025

Sara

Clean and comfortable room

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

James

Staff was welcoming, clean site, and dining options in the area.

Leisure Family

8/10

Excellent

07 Oct 2025

Nakia

Front desk staff was amazing!

Business

10/10

Exceptional

03 Oct 2025

Emyloise

It was very safe and everyone out here looks out for each other

8/10

Excellent

01 Oct 2025

Karen

Convenient location. Walk to restaurants. Clean and safe. Good cookies.

Leisure Family

10/10

Exceptional

29 Sep 2025

Waleed

Clean room and safe

2/10

Poor

14 Sep 2025

Ricardo

The room was really dirty bed sheets gave me a rash

Business_and_leisure Self

10/10

Exceptional

13 Sep 2025

Kristy

During the check in process, Jackie was extremely kind and helpful. She made me feel very welcomed. She also assisted me with signing up for Hilton Rewards.

Leisure Family

2/10

Poor

10 Sep 2025

Rich

Not the DoubleTree standard- don’t stay here

Rooms so OLD - lobby and halls have a remodel totally fools you - walk into the room and the place is falling apart.

Wallpaper peeling, bathtub looks dirty no it’s permanent, so old it just feels dirty.. yuck

I literally wanted to get minimal sleep and keep driving to next location

Partner

6/10

Pleasant

05 Sep 2025

Mindy

Mold exposure in the bathroom as there were a section in the bathroom that had a black area.
Also was not notified from the beginning that breakfast was not included.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Denise

Loved the staff here so friendly and welcoming after the trip we had!!! Bad weather traffic etc. To show up and be warmly welcomed with amazing cookies and polite friendly people means everything! Not to mention a clean room with our dog! The hotel probably needs to be updated and we were told just that come back next year we will be remodeled!

Leisure Pet

6/10

Pleasant

25 Aug 2025

Keith

NC FAMILY REUNION

I had some trouble with checking in but the desk clerk Lavonda helped me out. She was very informative and helpful. The first room we were assigned had been occupied apparently by someone unauthorized. We were reassigned and our second room was clean and comfortable. The hotel was nice but is beginning to show signs of aging. One of the two elevators went out of order and that created some slowdowns with hotel traffic. The area was easy to access being right off the highway. All in all a 7/10 hotel experience.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

David

Great stay again,

10/10

Exceptional

18 Aug 2025

Timothy

.

Leisure Partner

8/10

Excellent

17 Aug 2025

Edith

I do like the toilet seat heights. Too low for seniors!

Leisure Family

2/10

Poor

16 Aug 2025

John

The staff were great but everything else was trash. No other way to put it but props to the staff as they were good in my book.

Leisure

6/10

Pleasant

13 Aug 2025

Verified traveler

Stay someplace else

The restaurant staff was rude...food was not replenished well...there was pubic hair on the toilet seat...the A/C was very noisy.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Sharika

Excellent Hotel

We always stay at this hotel when we are in the area. Very excellent hotel and staff is super friendly. Very clean and comfortable hotel stay at all times.

Business

8/10

Excellent

09 Aug 2025

David

Small fridge wasn’t getting cold

4/10

Poor

04 Aug 2025

ann

Convenience

6/10

Pleasant

03 Aug 2025

Tatia

I called for room service but no one answered, after about 6 times I gave up. The tissue holder was disgusting, looked like it hadn't been cleaned in weeks. There also was brown stain near bathroom door couldn't say if it was poop or not. Very disappointed!

Leisure Self

2/10

Poor

29 Jul 2025

Clayteea

We had to cancel our stay due to a disgruntle employee. Jackie’s attitude was extremely nasty. She was unprofessional and could not control herself which resulted in the local police being called. We canceled over 5 reservations due to Jackie. Her coworkers were embarrassed.

Business_and_leisure Family_with_children

2/10

Poor

29 Jul 2025

Clayteea

Jackie at the front desk was unable to control her self which resulted in the police being called to the facility. She was extremely unprofessional. We have a block of 20 rooms and we evacuated the premises due to Jackie’s behavior. Very unstable. My children were scared and my elderly father was displaced. Jackie said on video that she does not care about her job and continued to show just that with her behavior. Other guest asked her to calm down and she got aggressive with that unrelated guest as well. It was truly a difficult situation and Jackie should not have a job working with people or the public.

6/10

Pleasant

23 Jul 2025

Thomas

Apparently you don’t read your reviews! The hotel was fine, but you people booked the wrong dates. I stayed there a week ago and had to pay for the room again! I’ve had two bad experiences with Expedia and will not go for a third. You can keep the $97.50. It’s a lesson learned.