Name: Residence Inn Rocky Mount
Address: 230 Gateway Blvd, Rocky Mount, Rocky Mount, 27804, US

4/10

Poor

28 Jul 2026

Cathy

The property is in desperate need of repairs Our electrical outlet by the bed literally blew up.. Sparks were flying Caused all the lights in bedroom area to be dysfunctional.
The bathroom tub was discussing Filthy with stains like someone had thrown up in tub Told front desk and only thing they said was they would make a note of it Never again.

6/10

Pleasant

28 Jul 2026

Mike

This place is in major need of some updating and some maintenance. Our room had peeled back carpet with nails sticking out and a paper towel stuffed in a hole in a wall. There is a lot of potential if many updates and repairs are made. The woman who checked us in was very polite and helpful.

4/10

Poor

27 Jul 2026

Shonda

I was surprised that we had problems with our toilet flushing. We stayed 5-6 nights and we had to plung the toilet ourselves on the first night. The dirty plunger sat out front of our door in a bag x 2 days. Then we called for maintenance to come snake it and they came but the toilet was still very slow flushing. The crew was pleasant, but not effective. Breakfast was plentiful but the meat did not appear to be done. Very raw looking so I did not eat the breakfast. They take the food up PROMPTLY at 0930 am. People were arriving to eat, and the staff member walked the leftovers right in the kitchen. The child had to eat cereal. I understand the time was spent, but she could have started taking other items that were not wanted first. Especially when the food is going to be trashed anyway. The room was clean & bed comfortable. I didn't use the pool or gym. I needed to complete some work in the business space (forgot my laptop charger) but the computer didn't work either. I was so dissatisfied.

4/10

Poor

21 Jul 2026

Qiong

The place can use a renovation and maintenance.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Phillip

The breakfast and dining area is excellent. Shower curtain too short. Linens looked dirty. Door was dirty. Hallway smell?

Family_with_children

10/10

Exceptional

16 Jul 2026

Kristina

I loved this hotel it had everything i wanted and needed and i had a blast

Friends

10/10

Exceptional

15 Jul 2026

kristina

The staff is amazing! Breakfast is very good! The building and rooms are clean! The pool is awesome!

Friends

6/10

Pleasant

01 Jul 2026

Gary

The elevator was not working for the two days i was there you had to carry your luggage to your room up the stairs with out any help

Self

6/10

Pleasant

29 Jun 2026

Brendan

Pool was closed. We were sent to the sister pool in the Marriott next door. Also closed for repairs. Very disappointed.

2/10

Poor

27 Jun 2026

Frank

The shower apparatus was broken the toilet handle flushed when it wanted to… the room was a flashback to the ugly decor of the late 70’s ..the carpet was very frayed at the seams and the bed must have been the original mattress …lumpy and uncomfortable and we sank into a home in the middle of the bed…in my opinion Expedia should not recommend thus hotel…I can’t believe Marriott would lend its name to that dump

Partner

4/10

Poor

22 Jun 2026

Devin

The Mariott should be embarrassed. We stayed 2 weeks with two little kids, and the pool was unavailable and the only elevator was broken the entire time. Seemingly no sense of urgency to get these items corrected for their guests.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Lori

Needs to be cleaned and updated

Partner

2/10

Poor

17 Jun 2026

Steven

This hotel has gone down hill, used to be pretty good, but is starting to show a lot of wear and tear. Stained carpets, amenities that just don't work and a lack on the staffs part to assist the guests

Partner

4/10

Poor

16 Jun 2026

Louise

Love the area and love the staff but the place needs work. Tooooo many stains on the furniture and the carpet, I was scared to walk barefoot. Was disappointed in the pool not working, although we were offered to use the amenities across the from us in another facility. The staff was amazing, very helpful and kind. I just ask that the company take time out to renovate so we are not disappointed in the end. Happy I was able to be in the same hotel with family and the breakfast area was a plus including the person working in the area, she was a gem. Should've wrote down her name because my brain is shot but I do remember her kindness in making sure we were ok!

Family_with_children

2/10

Poor

16 Jun 2026

Timothy

Breakfast was good. That was about the only thing. We stayed from Saturday till Monday. The elevator was out of order when we checked in we had to carry our luggage through a maze of hallways on the first floor, up the stairs to the third floor and down two more long hallways and it remained out of order the rest of the stay. Then went to use the pool and it was closed for repairs, and just found out the other reviews the pool was closed for repairs a couple weeks ago so I’m not sure if it ever opened back up. Yes we were only there two nights but no ever came to empty the one little trash can in the whole suite or brought any new towels and washcloths. Last thing, which I haven’t got to look into yet is a $40 charge on my credit card by the hotel

Partner

10/10

Exceptional

15 Jun 2026

Shermekka

Nice room for relaxing and for couples .

Self

10/10

Exceptional

12 Jun 2026

Angela

Everything was excellent!
I have no complaints.
I enjoy staying at Residence Inn locations when I am traveling.

Partner

4/10

Poor

10 Jun 2026

Jamie

Outdated, dirty rooms,

6/10

Pleasant

01 Jun 2026

Emily

Booked here because it said it was “pet friendly” but apparently only for dogs, not cats and it doesn’t specify that online. The gentleman at the desk called his manager and they did make an exception for the night which we were really grateful for!

Friends_and_family Family

4/10

Poor

29 May 2026

William

Room upkeep unsatisfactory. Dirty AC return and filter, patches on walls and in shower. Disappointing for a Marriott brand.

Family

10/10

Exceptional

28 May 2026

David

This property has an excellent location and our dog likes this place. Nice amenities for travelers.

Pet

2/10

Poor

25 May 2026

SONIA

The room smelled like mold and Clorox, the toilet was running all night. The microwave had a terrible smell in it.

Friends_and_family Family

8/10

Excellent

25 May 2026

Ethan

I got the queen bed in a separate room. The room was nice and so was the price for a kitchen, with the room. Netflix and YouTube which is all you need. Definitely a little rough with the shower curtain rod being attached to a 2x4 and the carpet tac strips being exposed to the bathroom(was good after we put a shoe over it). A couple decent restaurants nearby(walking distance) Outback and a barley and burger(didn’t go). Kinda like a hotel plaza type of area 4 or 5 hotels(if u want to look at others there). Small town typa thing. If you do stay here tipsy tomato(a pizza place) is a MUST! So is Battle park. Would stay again.

Partner

8/10

Excellent

21 May 2026

Kamal

Good breakfast and clean and quiet

Family_with_children

10/10

Exceptional

20 May 2026

Joseph

Great location with good food options.

Partner

4/10

Poor

12 May 2026

Holly

Hotel needs a remodel. Staff very friendly.

Friends_and_family Family

8/10

Excellent

11 May 2026

Emi

The staff was incredibly helpful and found us rooms despite the fact that the hotel didn’t have the room we had booked. My bathroom ran out the conditioner. The room was clean and the bed mattress needed updating. Overall, it was a comfortable stay. Thank you.

Friends

4/10

Poor

09 May 2026

Jonathan

Staff was amazing and friendly.. but for a Marriott the facility was outdated and not well kept. You pay the marriott price and you get days inn rooms/amenities. Not worth it.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Kendell

Great stay

Self

8/10

Excellent

30 Apr 2026

Kenda

I feel the TV service could be better, and upgrade on the bathroom

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Michael

Room was clean, bathroom needs updating, and the lock to the hotel room was broken and was held by black tape. The Staff had a pleasant demeanor.

Partner

10/10

Exceptional

19 Apr 2026

Maria

Staff was friendly and helpful. My only complaint is the breakfast hours we didn’t want to wake up early…..

Family

8/10

Excellent

18 Apr 2026

Jason

The room was run down. Some of the lights didn't work. It wasn't the cleanest floors were sticky.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Donald

Hotel staff went out of their way to make sure we were comfortable. Breakfast, including the coffee, was very good, as is customary for Marriott.

Partner

6/10

Pleasant

12 Apr 2026

Jeannette

Hotel is clean but old. Staff was very friendly

Self

10/10

Exceptional

11 Apr 2026

Mois

Did eat breakfast.

Partner

8/10

Excellent

01 Apr 2026

Liz

Shampoo in shower was empty and shower curtain wouldn’t stay closed because rod was coming out of wall. Light over stove and desk lamp were out. End tables were chipped. Metal strip elevator door slides on was filthy. Hotels.com should drop this hotel from their offerings.

Partner

10/10

Exceptional

30 Mar 2026

CAROL

It was pet friendly and the staff was great! Room was nice and breakfast was good!!

Pet

10/10

Exceptional

24 Mar 2026

Steven

Great stay as always

Partner

2/10

Poor

20 Mar 2026

Lynn

Bathroom tub leaked and there was the same trash in the hallway from the time I checked in the hotel until the time I checked out

Partner

10/10

Exceptional

19 Mar 2026

Victor

Clean and friendly staff

Partner

4/10

Poor

15 Mar 2026

Joseph

It’s an old property, needs major renovations. Staff was friendly, but the rooms are very dated.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Robert

Everything there and functioning. No dish soap. Coffee not available 24hrs a day. If you’re heading back on the road at night, plan your coffee beforehand. This is an old property and looks it especially inside. Average cleanliness in the rooms. You may encounter food in fridge from a previous guest or trash not empty. But usually acceptable cleanliness. I stayed here 8 times this year when traveling. Have stayed here since about 2004.

Self

4/10

Poor

14 Mar 2026

Peter

This Hotel is surrounded by 4-6 other hotels . I spent $230 for one night . The beds felt like I was sleeping on plywood. Very disappointed.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Bongkosh

Great staff and customer service

Self

10/10

Exceptional

12 Mar 2026

Jan

We loved the sprawling couch and comfortable rooms. This, by far, was our most upgraded resting space. Quiet and cozy. Slept like a rock

Partner

10/10

Exceptional

09 Mar 2026

Carolyn

Easy acsess off HWY 95

10/10

Exceptional

04 Mar 2026

susan

On our way back from Florida and this was out stopping point. Will use this hotel next year on our way home. Very nice staff. Amber ay front desk was very helpful.

Pet

10/10

Exceptional

03 Mar 2026

Daquan

The only problem I had was that there was no trash can in the room

2/10

Poor

01 Mar 2026

Taisha

Stayed February 21–23, 2026. Booked through Expedia for $273.58(two nights, pay at property). Hotel placed a $360 hold at check-in. After checkout, I received a call claiming my card declined and additional charges were being attempted. A separate $164.57 charge was processed that did not clearly align with my reservation total.
I also received incorrect checkout emails, including one dated after I had already checked out. Staff provided conflicting billing explanations.
Room conditions were unacceptable visible mold, ripped carpet, and dirty bedding.
Disappointing experience for a Marriott branded property.

Family_with_children

2/10

Poor

25 Feb 2026

curt

Hallway carpeting in tatters, porcelain bathroom and sink chipped, no soap in shower soap dispenser. Not appropriate to a Marritt branded property. On th eplus side, check in staff helpful.

Partner

4/10

Poor

21 Feb 2026

Hector

Little ditr

10/10

Exceptional

17 Feb 2026

Margaret R

Spotless room, excellent breakfast with numerous choices to eat

Pet

10/10

Exceptional

13 Feb 2026

debra

The room was very clean. The staff was extremely accommodating. The breakfast was very good. I especially liked the seating in the common areas. They were comfortable and gave some privacy in the groupings of furniture.

Friends_and_family Family

2/10

Poor

07 Feb 2026

Jarrod

Very disappointed, the staff would not allow for a later checkout to accommodate a business call that I had. I offered to pay more for an extra two hours and the property was empty, so it wasn't an issue of having rooms. I ended up paying for an entire additional night. I am in the area often and this is my first and last time staying at this property. Run down on top of it, the other local hotels are much better options.

Business_and_leisure Self

2/10

Poor

06 Feb 2026

Jarrod

Disappointing stay. Stay in the area often, my daughter is in college in town. First time and last time at this property. I had a zoom call I had to take, tried to get a later checkout. In spite of an empty hotel (there were six cars in the entire parking lot) I ended up having to book and pay for an entire extra night. I asked if I could pay for a few hours, but no. The Tru by Hilton and the Doubletree in the same area are much better.

Self

10/10

Exceptional

31 Jan 2026

Alica

Room was very clean and the staff was amazing

Leisure Partner

6/10

Pleasant

23 Jan 2026

Barbara

The bed was terrible

Partner

8/10

Excellent

18 Jan 2026

May

Stuffs very nice

10/10

Exceptional

11 Jan 2026

Gary

yes the room was good but the Hotel bathroom needs updating staff was very nice

Self

10/10

Exceptional

11 Jan 2026

Reed

Lots of room in the suites. Very pet friendly. A quick and easy one night stay off the highway

Leisure Family

10/10

Exceptional

06 Jan 2026

Elizabeth

Lovely property welcoming staff close to restaurants and I95.

Leisure Family

10/10

Exceptional

29 Dec 2025

Cassandra

THE STAFF AT THE FRONT DESK WAS VERY PLEASANT AND HELP. THE BREAKFAST LADY'S WERE VERY NICE. THE HOUSEKEEPING SUPERVISOR WAS GREAT. TELL THEM THE CANDY APPLE LADY FROM ROOM 219 SAID, JOB WELL
PS: THE CLOSST DOOR NEED FIXING.YOU NEED TO HAVE MORE THAN ONE LITTLE TRASH IN THE ROOM OR A LARGER ONE

Leisure Partner

10/10

Exceptional

18 Dec 2025

Robert

Definitely would stay there again

Leisure Pet

8/10

Excellent

10 Dec 2025

Martin

Pet friendly and wonderful staff.

Business_and_leisure Family_with_children

4/10

Poor

02 Dec 2025

Laura

We had reservations for 3 rooms. Only one of the rooms had hot water. From my understanding, they knew about this teo weeks ago. But, yet they continued to let guest make reservations. Plus, beds was very uncomfortable 😐

10/10

Exceptional

30 Nov 2025

Howard

Awesome

2/10

Poor

26 Nov 2025

LeShawn

The room was extremely outdated. The walls had cracks and poorly patched up holes. There was fresh paint inside the bathtub. I had paint all over my feet that was hard to remove. The furniture did not look clean and the room was so cold. It took 3 hours to warm up after putting the thermostat to 80 degrees. The shower became cold after 5 minutes. It was a very uncomfortable experience. Also, there were dogs everywhere and someone’s dog urinated in the lobby and no one thought to clean it up. I walked passed the urine at least 5 times before I checked out.

Business_and_leisure Family_with_children

6/10

Pleasant

17 Nov 2025

Shannan

Staff was very kind. The room we had was outdated and in need of some repair. Some areas looked dirty like the bed skirt and corner area in the vanity.

Leisure Partner

2/10

Poor

21 Oct 2025

John

The room had a very damp, moldy smell that kept my son and I up most of the night. There was a tapping in the wall that would not stop. The bathtub would not drain. Multiple stains on the couch, lampshade and wall. Staff was friendly though.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Linda

Very nice rooms, convenient location, pleasant and helpful staff.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Marvin

Resolve my issue easily.

Leisure Friends

10/10

Exceptional

11 Oct 2025

Linda

They served a very nice breakfast, facility was clean and room was well stocked. Nice plush towels! The staff was very pleasant and helpful.

Leisure Partner

8/10

Excellent

11 Oct 2025

Kendra

Breakfast was great.
Disappointed pool was out of order. They provided an option to another hotel

Leisure Family

8/10

Excellent

08 Oct 2025

jovan

Kitchen setup was nice just needed some dish detergent for manual washing of dishes and also for the dishwasher

8/10

Excellent

12 Sep 2025

Ruben

our stay here was pretty nice everything went smoothly…we had a good time but one thing was not so good and that was that there was no pool with water. also the rooms could use an update, most furniture had scratches and holes. they have seen better times and are in need of replacement. But on the plus side the beds were pretty comfortable. Breakfast was ok, and the staff was helpf

8/10

Excellent

08 Sep 2025

Robin

Helpful staff. One young lady took ice to our room while we went to dinner. Good breakfast.

Partner

10/10

Exceptional

08 Sep 2025

jimmy

Excellent service

Business

2/10

Poor

06 Sep 2025

Verified traveler

The room had heavy smell of cigarettes. I have dust allergies and I ended up getting sick by end the of the stay. Couldn't even last 8 hours at this place.

Partner

8/10

Excellent

05 Sep 2025

Suzanne

No one at front desk and 2 customers waiting at check-in, but only for about 5min.

8/10

Excellent

05 Sep 2025

Sharon

The pool was closed no water in the pool. That is 95% reason i wanted this hotel. Last summer weekend Labor Day and no pool.

Leisure Family_with_children

8/10

Excellent

04 Sep 2025

Verified traveler

One night

Room was a suite and was very roomy.

Partner

8/10

Excellent

02 Sep 2025

Richard

Friendly staff, conevient locstion close to the highway, a little dated, very noisy windows

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Kimber

There's a few places nearby to eat within walking distance.

6/10

Pleasant

19 Aug 2025

Miranda

Would have been nice to know the pool and fire pit was not working, otherwise bed and room were super comfy and staff was great!

Business Self

10/10

Exceptional

28 Jul 2025

Judith

.

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Shemeika

The room needed to be upgraded. There was roaches in the hotel room. The amenities were minimal and broken. The pool isnt working

10/10

Exceptional

22 Jul 2025

Michael

Easy to get in and out

4/10

Poor

17 Jul 2025

Queen’s

Staff was nice, but room was subpar and pool was closed. Booked this room spcifically for the use of the pool.

Leisure Family

10/10

Exceptional

16 Jul 2025

Henry

Exceeded my expectation, would definitely stay again.

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

Carla

I

Leisure Partner

8/10

Excellent

30 Jun 2025

Jared

Would stay here again

Leisure Self

10/10

Exceptional

28 Jun 2025

Kendell

Amazing stay

Business_and_leisure Self

8/10

Excellent

22 Jun 2025

Jack

Room was spacious and clean. Disappointed pool was closed throughout our stay (mid June) and basketball ball court in rough shape. Breakfast was standard, staff helpful.

Friends_and_family Family

2/10

Poor

20 Jun 2025

Patricia

Room very run-down, did not feel clean. We had to ask for messes on the wall to be cleaned and for the tub to be unclogged. Closet doors were missing and there was a lot of dust and mold build-up in several places. Definitely did not feel comfortable staying with kids. Absolutely would not recommend. The only redeeming quality as a handful of friendly staff.

Business_and_leisure Family_with_children

8/10

Excellent

11 Jun 2025

Linda

Property was right next to a Outback Restaurant and a Texas restaurant. Same Parking Area, 2 minute walk to the restaurants. Easy access to I95, right down the road . Populated area with dining and gas options.

Leisure Friends

10/10

Exceptional

31 May 2025

Renee

Our stay at Residence Inn was absolutely amazing. All staff was professional and friendly. Roooms are nice size, bed slept comfortably.

Partner

10/10

Exceptional

28 May 2025

Denis

Very clean and friendly!

Self

10/10

Exceptional

16 May 2025

Leanne

Love their rooms overall

8/10

Excellent

04 May 2025

Melissa

We only stayed from 10 pm until 5 am the next morning because we were on a road trip and just needed a place to sleep. It was basically clean, but the hotel is looking kind of tired and is in need of upgrades. The staff we encountered were friendly and the room was quiet. Fine for a quick overnight stay.

Business Partner