Name: Premier Hotel Regent
Address: 22 Esplanade Drive, Beachfront, 22, East London, 5201, ZA

10/10

Exceptional

19 Apr 2026

Lihle

Friendly staff

Partner

10/10

Exceptional

11 Jan 2026

Mandisa

Everything was good staff was friendly

Leisure Family

10/10

Exceptional

28 Sep 2024

Gerald

I really enjoyed a room that overlooked the Indian Ocean. The staff was very helpful and responsive when a need arose.

Business Self

10/10

Exceptional

17 Aug 2024

Kabelo

Great hotel, great views

Business

10/10

Exceptional

23 Jul 2024

Kabelo

The staff was great, the hotel was great. All round freat stay.

Business

2/10

Poor

29 Apr 2024

james

They had no vending machines, restaurant horrible, attached to noisy convention center, no WiFi, no TV remote. I asked and said they would send a guy up. Never happened.

Leisure Self

6/10

Pleasant

16 Feb 2024

Mpumzi

We couldn't enjoy lounge area due to armpit smell on their coushin.

Partner

6/10

Pleasant

15 Oct 2023

Regina

Recent stay

Well situated, easy access from the airport, beautiful sea view from my room.
However, no wifi at hotel.
It would also be nice if hotel management can inform customers about load shedding schedule.

Business

6/10

Pleasant

07 Jan 2022

Daniel

Not up to expectations.

I took a suite with the intention of treating my wife to something a bit special. The cleanliness of the suite was good but there were a few issues that irritated me. Considering the cost and the location, I was surprised to find that there were only two towels available. A small \"hand-towel\" and a slightly larger one. The water tasted bad but this was probably because we are not used to the EL water. This could have been somewhat offset with some complimentary bottled water, of which there was none. The rooms were a bit Spartan and there could have been some flowers (even plastic ones). The shouting and noises of the car washing that takes place across the entire front of the hotel were a bit disconcerting until we reminded ourselves that this, after all, Africa and that we should just live with these little irritations. Abandoning any ideas of a romantic evening on the veranda, we turned on the TV only to find a tiny (6 plus 2 snow) bouquet of channels that included news, cartoons and soapies. Thank goodness for an iPad and downloaded movies.

Partner

10/10

Exceptional

14 Sep 2021

Mlungisi

Amazing, I won't mind ukubuyela futhi.

8/10

Excellent

27 Jun 2021

BANDILE

BANDILE FAMILY

It was awesome 👌👏

Friends_and_family Family

8/10

Excellent

11 May 2021

Ntombi

If the rooms could be more cleaner. Staff very friendly

Partner

8/10

Excellent

18 Nov 2019

Thokozile

Lovely stay

My stay was good. The staff at reception and around the rooms were really helpful.

Business

4/10

Poor

15 Aug 2019

Bontle

I remember the hotel from when I was little. It was so grand and fancy. I was shocked to see the dilapidated state of the building and the area around it. The room was clean but felt dark and dingy. The view from the room was incredible. The balcony was dirty and looked like it had been ages since it was cleaned.

Family

2/10

Poor

10 Jul 2019

Nisha

Premier Hotel Regent East London

I was given a room 419 first the room was smelling. So I complained. Then next day they cleaned the room. Then the wifi they give you 500MB and it kept on finishing and had issues so i complained then then moved me to 319. A bigger room than the first one, it did not smell but the cupboards was broken the room had no fridge.

10/10

Exceptional

26 Jun 2019

Verified traveler

Quick stay

Stop over during business trip

8/10

Excellent

26 Feb 2019

Verified traveler

Fun

My stay was awesome though we didn't spend the whole night

Partner

8/10

Excellent

28 Jan 2019

Warren

Good Location

Great Location, spacious rooms and Friendly Staff. Would stay here again! We just wish that WIFI wasn't on a voucher based system and should be Free and available to all guests.

Family

10/10

Exceptional

03 Jan 2019

Vuyolwethu

New Year's Eve Stay

It was awesome with friendly staff

Family

6/10

Pleasant

17 Oct 2018

Sam

Nice hotel, close to the beach. Lovely staff. Rooms are too small. Still using limited data vouchers for Wi-fi which is a big put off. Beautiful views of the ocean.

8/10

Excellent

15 Oct 2018

Gavin

Comfortable

The stay was short but great.
The linen needs to be check and maybe replaced.

8/10

Excellent

07 Jun 2018

Lilly

It was great however rooms should provide deck chairs on balcony

6/10

Pleasant

20 May 2018

MRJF

A view of a beach in a run down area

The area is very run down, there was what looked like a student hostel directly outside my window with students at one stage picketing outside late into the night. The Hotel itself is pretty much as advertised and the room was huge, one of the biggest I have ever had and the balcony was overlooking the beach and was bigger than most hotel rooms - oddly there were two tables and one chair on the balcony (go figure!). The services was disinterested at best but not bad as such. It is certainly the best (only?) hotel in the area and if you have business in this area then this is the one to stay at.

6/10

Pleasant

22 Mar 2018

Dev

Hotel had a few issues like no irons or ironing boards that they can bring to your room instead you have to go to a common room on the 4th floor with only 4 boards and irons which has to be used with all visitors at the same time so you have this long que or you have to keep going up to see if it's free to use. Some rooms don't even have air cons and the ones that do have units don't work or just blow air. Ordering room service is risky if you ask me, i thought i would play it safe and order a toasted cheese and tomato, how bad can that be well if you like hair toasted with your sarmie then cool. Complain and it took then over an hour to come to my room just to check if i was telling the truth then they would consider where they went wrong and how they would fix it. WHAT A JOKE. Staff there are very untrained. I will never go back there.

2/10

Poor

22 Feb 2018

Happy

STARTED BAD GOT WORSE

Hotel was booked and lost my reservation booked through Expedia. After I showed them my confirmation email the desk clerk made three trips back to see her manager. I told her I was not trying to be difficult I would call Expedia and let her manager work it out with them. I ended up in a room by the loud road wit a broken air conditioning unit and a safe that did not work. I had prepaid or I would have gone elsewhere.The manager of the first desk clerk should have come out and talked with me.

8/10

Excellent

02 Feb 2018

FromSG

Great hotel close to the beach

Following the GPS to locate the hotel was easy. Staffs were glad to assist with our luggage and were friendly and polite. We were given a room with balcony and facing the sea which was awesome and room was spacious and clean. Bed was very comfortable and we had a good night sleep. Would definitely recommend to friends and other travellers.

6/10

Pleasant

20 Apr 2017

Rory

Good business short stay hotel.

8/10

Excellent

26 Mar 2017

Sibusiso

Sea views were great. Great location. Desk reception not so great though

Partner

8/10

Excellent

23 Mar 2017

Brenda

Brenda

We enjoyed our stay. Staffs were friendly and quite helpful. Ocean view was just perfect!

Family

4/10

Poor

13 Feb 2017

David

Not worth the rates asked

The hotel is in bad need of an overall renovation. The bedroom a/c made more noise than actual cooling. Way overpriced for what you get.

6/10

Pleasant

05 Feb 2017

Verified traveler

Convinient but staff are not proud to do their job

ordered room service which never arrived. Reception staff are very unprofessional.

Partner

8/10

Excellent

31 Jan 2017

Elouise

Very convenient for the Ironman, will use you again

Partner

4/10

Poor

20 Jan 2017

Coenraad

In the days of today no good news channels. Only movies and sport!!!!!!!! Please business is more than that.I stayed in many Premiers over the world but this one #$5$#%

Also train staff to issue VAT invoices is needed. I am still waiting for an email after I had to mail them for copies.

Pathetic. I will never stay there again.

4/10

Poor

09 Jan 2017

Verified traveler

The building is beautiful and the rooms.

My stay was bad all my expectation was never met. Rooms was not cleaned as it should. The beach front is filthy and smell urine not to mention condoms that are lying all over the show (pavements and at the beach)
If i could reverse my money payed for my stay at the hotel i would do so.

Family

6/10

Pleasant

29 Nov 2016

Melanie

The room I was allocated did not have an aircon....ceiling fan did not cool the room down, very disappointing.

Family

4/10

Poor

24 Oct 2016

Phopho

Room take to long to be cleaned and bathroom gels, tea where not re filled the following day.

Partner

4/10

Poor

21 Nov 2015

Raymond

Primer Hotels we expect better

This was only a transit stop as we had a long drive and a longer drive the next day
( don't bank on a good nights sleep ) as 11pm it all kicked off more than an 1 -1/2 hrs
Of what I can only disscribe as a street party in the corridor the atrium is like a cathridal
The staff did nothing to stop it

Partner

8/10

Excellent

04 Nov 2015

Verified traveler

Wonderful Stay

Wonderful stay will stay here again.

6/10

Pleasant

01 Aug 2015

Zoliswa

Was given a room that was not cleaned and was changed after complaining.

Partner

4/10

Poor

24 Jun 2015

Lungile

Desperate need of renovations

The hotel is nice in terms of size but it is in desperate need of renovation. The bathtub has chip marks. The door handles are chipped. The carpet has burn marks. There is no fridge in the suite

Partner

6/10

Pleasant

19 Feb 2015

Verified traveler

An average stay at an average hotel.

The hotel reception staff were friendly and helpful. The room was neat but the carpets were exceptionally dirty. The old fashioned box television set presented a distorted picture and given the size of the small screen I could not view it comfortably from the bed. The bathroom tissue dispenser was empty. I did not eat any meals at the hotel restaurant.

6/10

Pleasant

12 Feb 2015

Lindsay

Great View.

Nice location. Pity restuarant was closed as I dont want to eat in a bar. Renovations are timely, as the paint work on the balcony is really dirty and the sliding door is very difficult to open. Other than that, the stay was enjoyable and it is certainly the best hotel experiance I have had in East London.

8/10

Excellent

04 Feb 2015

Hlonipha

beautiful stay

twas perfect

Family

6/10

Pleasant

24 Jan 2015

dawn

Close to buffalo park

Stayed for cricket game at buffalo park. Clean room. No hairdryer in room.lack of wall outlets could not charge cell phone in room.had to go to lobby.
bar was very basic. Construction of hotel was not mentioned. Overall just ok.

8/10

Excellent

01 Dec 2014

Barry

good

comfotable

6/10

Pleasant

12 Nov 2014

Yasmina

OK for what you get - overpriced

Went for a conference. Hotel a bit tired but the rooms are comfortable.
Undergoing construction so very louad during the day.

10/10

Exceptional

15 Oct 2014

Nyaks

A place to be

All is good and the best will recommend it to anyone --wow can't wait to go back--

Family

4/10

Poor

13 Oct 2014

CHIH KAI

Poor Standard & Service

The overall service and standard was poor. I ordered room service and the food was cold and the wrong food was delivered. The hotel was under construction which was unpleasant, customers should've been notified prior to booking this hotel. Fitness Center was listed as additional amenities to the hotel, which was not true. The Wifi Internet did not work. The front desk couldn't even issue the invoice correctly on my checkout, after 30 minutes of waiting, they still got it wrong. I would not stay at this hotel again and would certainly not recommend it to anyone.

6/10

Pleasant

19 Sep 2014

Howson

Our stay was comfortable. Staff helpful. The reception area requires to be more visible. Perhaps more lighting as your reception is tucked away in a corner. Parking is a bit of a problem but I am sure this will be sorted out as the hotel is undergoing major refurbishment.

10/10

Exceptional

25 Jan 2014

Grant

Great location and comfort

Excellent all round. Had a magnificent room with a sea view. Very central. Great for jogging.