Name: Premier Hotel East London ICC
Address: Marine Park Complex, 22 Esplanade, Beachfront, 22, East London, 5200, ZA

10/10

Exceptional

21 Jul 2026

Gavin Ken

Very spacious room and great view.

Self

6/10

Pleasant

04 Jun 2026

Clint

Phone lines werent working so no room service easliy available

Business

10/10

Exceptional

29 May 2026

Stephen

Great stay. Stunning sea view from my room and good food and staff. Very comfortable bed and huge room.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Phumla

Carpets need to be changed

10/10

Exceptional

07 May 2026

Celia

Fantastic location by the beach. We are from Australia and travelling on bicycles. The staff were friendly and gave us a great welcome which is important to us being long term travellers. We were grateful that our bikes were stored safely too. A special mention to Bradley who solved any issues that we had and made sure we had everything we needed during our stay. The gym had all the equipment we needed, great ocean views too and we enjoyed our spa treatment. Highly recommend staying here!

Partner

10/10

Exceptional

15 Apr 2026

Martin

Fantastic location overlooking the bay and for me right by the local park run. Sadly my wife has a very bad reaction to mussels and at another local restaurant her meal included a mussel and she was very ill. The staff were brilliant and so supportive. It really showed even at a big hotel the team acted as if we were the only people in the hotel. The rooms were very clean and the large. The pool was lovely and my wife recommended th massage and spa services.

Partner

8/10

Excellent

09 Apr 2026

Michael

A little tired but staff were very cheerful and housekeeping worked hard to keep room clean. It would have been a wonderful place in its heyday. If it is refurbished it will be 5 star again.

Partner

10/10

Exceptional

25 Feb 2026

Remofilwe

All was perfect. Great service.

Business

8/10

Excellent

24 Jan 2026

Lezelle

Staff were nice

6/10

Pleasant

12 Dec 2025

Kubandran

The rooms should have more towels and a little bit cleaner

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Corrin

This team never ceases to amaze me! Exceptional service is what stands out about the Premier Hotel ICC. From the front desk, Bradley who heads up Guest Relations, Pumla and Anita at the bar/restaurant and the whole hospitality team. This hotel feels like home because of the friendly and effective team. Highly recommend!

Business Self

10/10

Exceptional

28 Oct 2025

Peter

Very comfortable

Business

10/10

Exceptional

05 Oct 2025

Corrin

The staff really makes this property! I would highly recommend for that alone but love my stays at ICC. Easy, well located and impeccable service. The food and beverage deserves a special recommendation as a team!

Business Self

10/10

Exceptional

02 Oct 2025

Corrin

Great hotel on the water but made better by wonderful staff- whether its Anita, Paul or Pumelo at the bar or the amazing front desk team, or the breakfast hosts- this hotel does great staff very well. Very friendly and also accomodating.

Business Self

10/10

Exceptional

08 May 2025

Corrin

Love the staff. Pushy P always looks after me food drinks and the staff are exceptional! Beyond generous. Stay here!

Business Self

4/10

Poor

25 Mar 2025

Kamva

From the jump, the staff in reception really have such a poor

Friends_and_family Friends

8/10

Excellent

15 Mar 2025

Swart

Stayed there before!

Business

4/10

Poor

08 Mar 2025

Jeremy

The check in was not nice at all. I arrived early and there was no attempt to give an early checkin. I came back an hour after checkin and I still had to wait. Then, after having been issued my room, I was met at my door by a staff member who informed me my room had been changed. -- Finally get our room and the aircon would not work. Staff finally came after some time, \"fixed\" it but it never worked well. We were also told there would be a buffet served in the restaurant, for which my family waited until 18:30 to try to only be told there was no buffet.

Leisure Family_with_children

6/10

Pleasant

19 Jan 2025

Verified traveler

Decent place; Service requires in person requests

Breakfast was great! The staff were generally kind and most responsive when we made the trip to speak to them personally. We had a number of issues that required attention - doors that wouldn't lock, TV that didn't work, someone entering our room because it had been assigned twice. We enjoyed time by the pool and asked for drinks but did not get a response until once again flagged down the staff. Overall decent place with service that requires in person requests and follow up.

Friends_and_family Family

6/10

Pleasant

09 Jan 2025

Keri

Average property for an overnight stay.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Vuyani

Amazing place I'll stay again for sure

Self

10/10

Exceptional

01 Dec 2024

Mawande

It was excellent I'm definitely coming back and also tell my friends and family about it

Self

10/10

Exceptional

17 Nov 2024

Corrin

Amazing as always

Business

10/10

Exceptional

25 Sep 2024

Corrin

Brilliant front desk staff. Thank you so much

Business

6/10

Pleasant

25 Aug 2024

David

I had to to take a cold shower after calling reception reporting that the water is cold and was promised that someone is on the way to fix the problem. After waiting for more than an hour, I realised I was getting late for my flight.

Business

10/10

Exceptional

10 Aug 2024

Verified traveler

Amazing stay

Amazing, very clean. Only thing is the iron that you have to go to an ironing lobby can’t get an iron to the room. Probably one of the best Hotels I’ve been to 👌

Partner

8/10

Excellent

24 Jun 2024

Verified traveler

8 out of 10 in neatness

Hotel staff was friendly always willing to help.We got a bigger room than we booked for v.,very comfortable
.

Friends_and_family Family

8/10

Excellent

09 May 2024

Nuo-Hua

Average

Just a place to put my head down and moving onto the next destination

Business

10/10

Exceptional

25 Mar 2024

Verified traveler

We enjoyed our stay .The room was neat, very comfortable with great sea view.Staff friendly and always willing to help.We are definately coming back.

Friends_and_family Family

8/10

Excellent

08 Mar 2024

Sherpherd Wame

Average

Leisure Partner

10/10

Exceptional

06 Feb 2024

Thobile

The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.

6/10

Pleasant

02 Jan 2024

michael

Wouldn't recommend this hotel, lack of interest.

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block.
Why couldn't the hotel have notified us prior to arrival.
Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key.
No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc.
Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why.
Thirdly, the room didn't have a directory of hotel information etc other than a room service menu.
Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered.
Couldn't wait to leave this hotel after an uncomfortable warm night.

Partner

8/10

Excellent

26 Dec 2023

michael

A buzz with mosquitos

The accommodation was what would be expected from a 4 star establishment.
Staff very friendly and helpful.
Only downside was the mosquitos in the room and no repellants available at the hotel.

Partner

6/10

Pleasant

22 Nov 2023

Jean

Only complaint wifi was super slow during my stay

Business_and_leisure Self

4/10

Poor

27 Sep 2023

Shan

Car vandalised - disappointing stay

There were hordes of unruly ( very noisy) visitors staying at the hotel when we booked in. They were singing and dancing in a drunken stooper every where. Worst of all, the front lip ( an accessory added to my brand new car) was \"stolen from the undercover parking inside the hotel\". It was ripped off by someone. I enquired, the hotel did not have video footage. Very dusappointing. I will never go there again.

Friends_and_family Family

10/10

Exceptional

23 Aug 2023

Jean

Had an amazing week long stay. Staff was polite and helpful. Good food options, wifi good , ocean view excellent.

Business_and_leisure Self

8/10

Excellent

26 Jun 2023

Verified traveler

Still a good place to stay

Great place if you have budiness in East London. Wifi wasn't very good however but no other complaints

Business

10/10

Exceptional

23 Jun 2023

phil

The property was the most expansive and complete of any in the area. The staff were extraordinarily polite and professional.
I’ve stayed in three Premier properties in ten days. They’ve all been exemplary.

Business_and_leisure Partner

8/10

Excellent

19 May 2023

Nkosana

Very clean and well run property. Professional staff and proper full kitchen and menu.
The adjacent beach front is rocky and not clean. The other nearby beach front is closed due to construction.

Leisure Self

8/10

Excellent

07 Jan 2023

Nic

Insufficient Light in room

My 3 day stay was very pleasant and service was good and staff friendly and helpful. The only negative thing I can mention is a lack of lighting in the room, especially at night. It is very difficult to read or do admin work in the room. A bright central florescent light will be very handy. I cant understand why hotels have dark dingy rooms.

Business Self

8/10

Excellent

06 Jan 2023

Verified traveler

The room was comfortable and spacious overall.
However, the bathroom needs attention.
Dull lighting and very poor pressure in the shower.

Friends_and_family Family

10/10

Exceptional

28 Jul 2022

Juanita

ICC means business

Clean, comfortable and ideally placed.

Business

10/10

Exceptional

28 May 2022

Lennox

Pleasant Stay

Clean, comfortable.
Excellent meals, well presented

Friends_and_family Family

6/10

Pleasant

18 Apr 2022

Petronella

Not so good. Wifi was not working. TV in the lounge was not working. It was reported but not attended to.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2022

SHIRLEY

It was excellent I will come back with my family

Business

6/10

Pleasant

11 Apr 2022

Ben

The rooms are a decent size

Leisure Self

6/10

Pleasant

07 Mar 2022

Verified traveler

There was a weird smell on the floor rug. There were no gowns in our room otherwise everything else was okay…

Friends_and_family Friends

6/10

Pleasant

06 Jan 2022

byron

Holiday in East London

The stay was very good staff were friendly besides a few hiccups along the way ,first night hardly and water pressure in shower and drain was blocked up ,second night aircon was not getting cold only blowing air ,breakfast on one day was shocking ,omlettes under cooked etc other days were excellent ,last two days it seemed as though staff seemed to get used to you and we had to get up and ask for coffee etc for breakfast instead of getting offered ,but over all was a good stay and I would go back again

Partner

6/10

Pleasant

04 Dec 2021

Liz

Nice, clear and friendly service.
A bit noisy. But a good stay

Business

10/10

Exceptional

03 Dec 2021

Nolwandle

It was an amazing trip the hotel met the expectations

Friends_and_family Friends

10/10

Exceptional

26 Nov 2021

Rita Nombeko

Our stay was amazing .cannot fault it brilliant.

Friends_and_family Family

8/10

Excellent

04 Oct 2021

Siphenathi

It was good n lovely
But you should consider fixing your wifi it is not working at all
Add iron and microwave in rooms, its so inconviniencing to go to 3rd floor to do ironing and you find a line of people waitng for the same pls...

Otherwise overall it is good place to go, beautiful view n clean pool wow

Friends_and_family Friends

4/10

Poor

21 Sep 2021

Noluvuyo

I was not impressed with the stuff specially Security, my 4year old lost his face musk the Security couldn't allow us in the hotel to fetch new musk for my boy he told us to leave him there and go fetch the musk on our own, can you imagine that?not only that we went out for a drive when we came back after 3hours the room was not cleaned we had to call them from the room to assist us in claning the room. The hotel was very noisy it was difficult to sleep so everythingbout the hotel was not ayoba shame i am very disappointed 😞

10/10

Exceptional

09 Apr 2021

Yolanda

Everything was amazing

Friends_and_family Friends

4/10

Poor

02 Jan 2021

Linda

Disappointed

General staff service and amenities excellent HOWEVER all spoiled by an awful metal scaffolding across the exterior of all three rooms booked (three completely different floors/units). We paid a significant amount of money to stay at a beachfront hotel as the actual beach was off limits due to covid but had a view of a concrete courtyard and dirty scaffolding directly outside the window. The whole family was so disappointed and it really didn’t help that the hotel was over half empty and there were plenty of available sea facing rooms.

Friends_and_family Family

8/10

Excellent

17 Dec 2020

Kubandran

Lovely hotel in a bad area

Lovely spacious hotel and clean hotel.
If you looking at going to the beach and swimming then this is not the place. The area is run down.

Friends_and_family Family

8/10

Excellent

07 Dec 2020

Eugene

Very comfortable stay although no food allowed in

My stay was amazing. Only challenge was I got back late to the hotel and room service was no longer available. I went out and got a take away only to see signage that food and drinks are not allowed in the hotel!

Business

4/10

Poor

22 Nov 2020

Lelani

Don’t let the pics fool you

Not in a great part of town. Rooms were a long walk away and two different lifts to reach the room. Noisy construction at the moment.

Business

10/10

Exceptional

04 Aug 2020

Kent

beautiful Sunday

I had an amazing stay with sea view.

Business

10/10

Exceptional

29 Jun 2020

Matshwene

The best of East London.

This is the best place to be in East London. Peaceful. Quite. The rooms are spacious. We never used their Wi-Fi since we had our own, so I will not comment on Wi-Fi. All staff members are so friendly you will think they were born of the same woman.

The lady at the reception on Friday afternoon (26 June 2020), and also Saturday morning (27 June 2020), is the best receiver of guests.

The Saturday morning Chef made me the best Omellete.

The view of the sea is a chapter on its own. Fantastic. I was on the 10th floor.

Rooms were super clean but the lighting in the room is not good when curtains are closed during the day. So, for extra light, you may need to open the curtains.

Only Uber-eats can reach this place. Bolt-eats and Mr. D Food Apps said this place is out of their delivery area. So, we downloaded Uber-eats and had the best time.

The remote controls for TV and Airconditioner worked perfectly. There is a TV in the bedroom and another one in the living room. However, there are not enough plugs in the living room, for in case you want to plug your laptop. You may need an extension cord.

Business

2/10

Poor

02 Mar 2020

Ismail

Avoid like the plague

This is possibly the worst hotel I’ve ever stayed in. I booked a suite as I was here for business and needed space to work. Upon check in, I was not assisted with my bags. This was particularly inconvenient as one had to take two lifts and walk some distance to get to the room. The room had a pervasive moldy smell that was very off putting. The guest loo smelt particularly bad. The worst part however was that there was virtually no lighting, particularly over the desk and dining table. This meant that the large room that I had booked was entirely unusable for working. When I complained they offered to move me to another, smaller room, but this too had no lighting. Avoid this hotel like the plague

Business

8/10

Excellent

17 Feb 2020

Verified traveler

comfortable stay, lovely room

Lovely rooms, enjoyed the pool area, healthier options in the restaurant would be good, but overall great

Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

The hotel was very nice however the Wi-Fi was not reliable and you could not consistently connect to the Wi-Fi.

Business Friends

10/10

Exceptional

03 Jan 2020

Nombeko

Not so good

Partner

6/10

Pleasant

31 Dec 2019

David

It was good. It was just the cleaning service that was somewhat disappointing towards the end of our stay

Partner

10/10

Exceptional

30 Dec 2019

Brandon

Premier Hotel

Was very good to experience east londen from here. Just wanted the meals to be included, but next time. Thanks

Friends_and_family Family

10/10

Exceptional

11 Dec 2019

Teboho

The stay was excellent. It was just unfortunate that there were renovations taking place. One had no access to the gym and spar was closed. Otherwise beautiful hotel and welcoming staff. Security visible everywhere.

Friends_and_family Family

6/10

Pleasant

06 Dec 2019

Luzuko

TV channels

It was good but the channels on the tv are disappointing

Partner

10/10

Exceptional

24 Oct 2019

Juanita

Great location; comfortable room and friendly staff.

8/10

Excellent

19 Oct 2019

Verified traveler

The view and staff were amazing. The facilities like swimming , gym and wellness an extra tick

Friends_and_family Family

4/10

Poor

01 Oct 2019

mongezi

EL ICC

Room 301 bathroom has a foul sewage smell and wasnt in thebest condition.
the key system took forever to work only to find that there was an employee of the hotel in the room thats why my key didnt work. the shower was dirty and brown on the floor

if the room wasnt ready i dont understand how they would allocate it to a guest

8/10

Excellent

27 Sep 2019

noxolo

Food for Thought

To travel from my room to car park with a luggage no trolley close is a concern ,DSTV channels available are not equivalent to good standards

Partner

10/10

Exceptional

24 Sep 2019

Matshwene

The best of East London

I had a good time with friends at this hotel.

Friends

10/10

Exceptional

12 Sep 2019

Maluleke

Wonderful

Great

10/10

Exceptional

01 Sep 2019

Verified traveler

Uniqeness of the property and their hospitality. It was a nice and memorable stay

2/10

Poor

01 Sep 2019

KMash

Check in took an hour. WiFi does not work. The restaurant food ranges from poor to inedible. Room service couldn’t get even the simplest orders correct. Housekeeping never once replaced supplies.
On checkout, the hotel could not produce a final invoice.

Business Self

4/10

Poor

26 Aug 2019

Nhlanhla

not the best
Service was horrible
Tv wasn't working
Aircon wasn't working
Cleaning Lady unfriendly and not respecting our privacy

Partner

4/10

Poor

12 Aug 2019

Verified traveler

Not happy

The room was so dirty it made it difficult to even breath, the TV was not working and 3 people came to fix it at different times - eventually they said they will come back and no one came back till we checked out. The breakfast was good, great variety.

Partner

6/10

Pleasant

08 Apr 2019

Noluthando

the hotel is quite nice, but I had a problem with a lot of noise on the corridors.
the draining systems on the showers not functional well all the dirt come up when you shower

8/10

Excellent

02 Apr 2019

Verified traveler

Great venue. Awful food.

Venue is great! The food from the restaurant (breakfast and lunch) is atrocious. I didn't think it was possible even for simple eggs and bacon to be bad.
You could do better with the wifi allowance.

Partner

2/10

Poor

01 Apr 2019

Siyavuya

The rooms are just not cleaned well. The products provided are half ful. It is disgusting that we Re expected to use products that were used by a previous guest. How are we to know whether the previous guest did not put anything in the shampoo bottle

Partner

6/10

Pleasant

23 Mar 2019

Verified traveler

Wonderful Hotel, Staff need to pay attention

The stay was exceptional, except for the fact that I asked front desk to sort out the safe that had ran out of batteries and was promised, but guess hey wasn't important enough..

Partner

6/10

Pleasant

21 Jan 2019

Lulama

For business travelers

The stay was not so good because of the staff, not welcoming and not so helpful. Not to mention the porter, apparently he was not willing to come and assist and he was very rude.

Friends

4/10

Poor

03 Dec 2018

Verified traveler

They need to improve on security, no residents have free access to the rooms

6/10

Pleasant

28 Sep 2018

Inga

Bathroom under par

I was surprised at the:
crack in the toilet seat
lose tap in the bathroom
hand basin coming away from the sink
weak wifi signal

Family

8/10

Excellent

21 Sep 2018

Litha

Nice hotel comfortable

Was a lovely stay one problem no microwave in rooms

10/10

Exceptional

13 Sep 2018

Kurt

Great Hotel

One of the better hotels in East London - Yet they are not very responsive on the telephone

2/10

Poor

11 Aug 2018

Dolapo

Hotel rating is 4 star, yet no micro wave to warm food in a very cold weather. Staff very rude and arrogant. Even the manager on duty Mr. Zenzo, is equally the same. I brought my local meal since it’s not served at the hotel, I requested to warm my food and was told they can’t help me. I requested for drinking glass as their is only one in the room, I was told to pay R65. I ask for ice, I was told to pay R25.
The Resturant manager even Ask me where do I buy my food, since I didn’t buy from her restaurant, she can’t warm it for me. Even thou my local meal is not served at the Resturant.
Extremely disappointed with such services.

10/10

Exceptional

07 Aug 2018

Black Trek Travel

Value for money

It was great and the staff was super friendly. I would rate it a five star property. Loved it so much I would go back.

4/10

Poor

03 Aug 2018

AB

Given wrong room, food was bad etc

Partner

6/10

Pleasant

24 Jun 2018

Verified traveler

Disapponted

Disappointed. Hotel came with a good review but booking wasn't ready at check in. Wrong room initially allocated. Chewing gum in a cup and remote smeared with oil, no desk lamp or refrigerator in room, which should have had them. Wifi poor. All sorted out but shouldn't have happened in the first place.

2/10

Poor

18 Jun 2018

Werner

The experience was poor. No hot water for showers in the morning even after bringing this to the attention of the front desk on the first morning. One sachet of coffee in the room on day 1. Finishing of the rooms are very poor. Plugs don't fit the holes in the wall properly, blue LEDs in all switches light up the room like a disco at night, no plugs by the bedside table to charge essentials. The location of the hotel is brilliant but they should have done a lot more with it. Definitely NOT recommended.

Family

10/10

Exceptional

08 Jun 2018

DANIEL

AMAZING STAY

AMAZING STAY

8/10

Excellent

30 Apr 2018

Deon

Very nice

Good location. Upmarket. Clean and modern. Only complain would be price of breakfast.

6/10

Pleasant

03 Apr 2018

avin

4 star hotel being let down by horrible resturant

The hotel is clean, neat, great views, the only bad thing is the salmon resturant, service is pathetic, food is pathetic, they dont have 70% of the stuff on menu, when you do order an item its not even up to scratch, 2 bad experiences in 1 night, uncooked lamb curry, it was as if it was boiled only, den malva pudding with off custard, really sumone needs to look into this, because a 4 star hotel is jus being brought into disrepute,

Partner

10/10

Exceptional

02 Apr 2018

Isaac

Splendid

Excellent and fantastic. I will visit more and more.

Partner

6/10

Pleasant

01 Mar 2018

Mark

Nice hotel on the beach

Good central location for East London. Right on the beachside Esplanade. Good accommodation for a provincial-sized city.

10/10

Exceptional

18 Feb 2018

Serame

Cool

It was beautiful and the view out of this world

Partner

10/10

Exceptional

04 Jan 2018

Nokuthula

best hotel and service

wonderful, i loved it

Family

8/10

Excellent

04 Jan 2018

Ntombizozuko

A smooth check in

It was a good stay. The reception is excellent. Ncebakazi was great. She knows how to treat guests and make them feel welcome. The rooms are clean and the service was good.

Partner